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Virtual Customer Service Representative

Sales & Marketing
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Job Description

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As an Independent Contractor, Call Center Agent you'll provide virtual customer care services to our Fortune 500 customers across a variety of industries includingRetail, Healthcare, Non-Licensed Insurance and Tax Support. You'll have the flexibility to choose when and where (HOME!) to provide services ~ you're your own boss!

Liveops is ranked #3 in FlexJob's 2021 Top 100 Companies with Remote Jobs

As an Independent Contractor, Call CenterRepresentative Agent you'll provide virtual customer care services to Liveops Fortune 500 customers across a variety of industries including Retail, Healthcare, Non-Licensed Insurance, and Tax Support all from the comfort of your own home!

As a successful self-employed, Call Center Agent you:

CAN:

  • Work from home or any quiet place, where you feel most comfortable
  • Set your own schedule to flex around the care of the really important people & things in your life
  • Enjoy the autonomy of being your own boss
  • Work for 1 or multiple clients, on a variety of programs, supporting a variety of products
  • Work to live, not live to work
  • Did we mention, you can be THE Boss!

HAVE:

  • Experience handling inbound & outbound calls
  • Minimum of 1 year customer service experience
  • Computer skills, including navigating multiple open tabs, systems and processes
  • Basic typing skills
  • Strong customer service and writing skills
  • Empathy and patience with difficult callers

LIVE IN:

  • AL, AR, AZ, DE, FL, GA, IA, ID, IL, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV or WY

Required Stuff:

  • After you fill out the online application, you’ll be asked to complete (and pass, of course) a credit & background check
     
  • This $24.99 fee, is a self-funded business expense, paid directly to the vendor, Sterling, at the time you register to begin their verification process. These check is required by our clients and the expense can be applied to expenses accumulated starting your own business.
  • After successfully completing the application process, you’ll be asked to sign an Independent Contractor Agreement (FREE!)
  • And lastly, some clients require a technology check of your remote system to ensure your working environment is compatible with theirs. (Also FREE!)

Fun, Required Stuff:

  • Certification: Remote, e-learning completed through a combination of live sessions and an online learning system
  • Learn the client’s systems, process and how best to support their customers and products
  • Depending upon client, certification can last between 2-4 weeks (unpaid, but LiveOps covers the cost of e-learning materials!)
  • Nesting: Show them what you’ve got!
  • Live, monitored calls from your remote location with real time Liveops support, to address additional learning opportunities
  • Depending upon client, nesting lasts between 1-2 weeks (invoiced talk time $$$)
  • Production: It’s showtime BOSS!
  • Live calls ~ on your time, around your life
  • You’re finally the Boss, but you’re never alone! Liveops Nation is available when you work & need us the most, to help support your business questions and goals and to help you build and stay connected to your social network of peers.  

Sound like the opportunity of your dreams? Then Join Liveops!

Click on the APPLY link below. You’ll be redirected to the Liveops application page, which includes in-depth information around any additional questions you may have and THE LINK to APPLY, to start building your own business. Fill out the application and a Liveops team member will reach out to help you through the process.

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