Introduction:

Warby Parker is searching for a driven, solution-oriented Associate Manager of Talent Development to expand on and implement our learning and development (L&D) programs across the company. As a member of the People team, you’ll support our mission to design and deploy equitable resources and training to ensure all Warby Parker employees have the tools they need to reach their full potential. You’ll work cross-functionally to establish new solutions in order to swiftly and effectively onboard and develop Warby Parker’s talent. You will also partner with the broader Talent Management team to improve and scale existing development programs. Our ideal candidate is a lifelong learner who’s eager to grow, believes in our vision, and feels energized by working with people. Sound a lot like you? Read on!

What you’ll do:

• Support the redesign and management of onboarding programs for our Customer Experience, Retail, and Manufacturing Lab teams
• Facilitate our internally designed programs including onboarding sessions, skills building content and our leadership development program, Warby Parker Manager Academy
• Design, deploy, and assess a leadership development program for new front-line managers to ensure best-in-class leadership  across the business
• Create learning tracks for technical skills to support and accelerate career advancement  (both laterally and upward)
• Scale Talent Development’s survey and assessment strategy for training programs by collecting both lead and lag measures to inform changes and additions to current programs
• Support the development and implementation of a company-wide mentoring program that  provides networking and upward mobility opportunities to employees

• Work closely with our Talent Assessment, Employee Engagement, and Inclusion, Equity, and Diversity functions to execute overarching People Team strategies

Who you are:

• Backed by 4+ years of professional experience
• Proficient in building different types of training, including but not limited to, physical training materials, self-guided online learning, and live workshop content
• Skilled at facilitating workshops and trainings for small and large groups in-person and remotely
• Comfortable designing training and program assessment strategies, including but not limited to, survey design, survey analysis, and facilitating focus groups
• An engaged collaborator who is passionate about connecting with people
• A team player who’s able to communicate well—clearly, kindly, often—within our department and across the company
• A strong organizer and project manager
• An inquisitive spirit with an iterative approach (you’re intentional about collecting and using feedback)
• Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE)

Extra credit:

• Experience teaching in a structured learning environment (e.g. student teaching, full-time educator position, adult learning professional)
• Experience working in customer service (customer service representative, retail, and other customer-facing roles count!)
• An associate or bachelor’s degree