The Assistance Fund

Website

The Assistance Fund

Website

About us

The Assistance Fund

The Assistance Fund is an independent charitable patient assistance organization that helps patients and families facing high medical out-of-pocket costs by providing financial assistance for their copayments, coinsurance, deductibles, and other health-related expenses. We currently manage 70 disease programs—each of which covers the FDA-approved medications that treat a specific disease. Since our founding in 2009, The Assistance Fund has helped nearly 125,000 children and adults access the treatment they need to stay healthy or manage a life-threatening, chronic, or rare disease.

Our work culture

Every TAF team member plays an important role in helping our organization support our patients. We strive to do this in the most efficient, compliant and compassionate manner possible.

Option to work from home
Option to work from home
Sign language interpreters
Sign language interpreters
Allow a self-paced workload
Allow a self-paced workload
Service animals allowed
Service animals allowed
Provide an ergonomic workstation
Provide an ergonomic workstation
Accessible parking spot
Accessible parking spot
Ramp and/or elevator
Ramp and/or elevator
Flexible work and leave schedule
Flexible work and leave schedule
Accessible restroom
Accessible restroom
Sensitivity training for coworkers
Sensitivity training for coworkers
Accessible computer software
Accessible computer software
On-site counseling
On-site counseling
Screen reader software
Screen reader software
Fragrance-free workplace
Fragrance-free workplace

Our open positions

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Patient Advocate (100% Paid Health Benefits) The Assistance Fund – Orlando, FL
Full-Time
Other

Job Description

We're a unique organization. We help patients who need financial assistance every day. We make a difference. We change lives. Our vision is to see the day when no person goes without medication due to an inability to pay. Until then, we exist so that patients don't have to miss taking their medication because of cost.Every TAF team member plays an important role in helping our organization support our patients. We strive to do this in the most efficient, compliant and compassionate manner possible.

EOE Statement: We are an Equal Opportunity Employer.

Summary of Position: This role is responsible for providing a patient service-oriented and professional working environment by providing patient support, guidance and expertise to program participants. The Patient Advocate regularly provides support to the Operations Management team, Operations to effectively maintain program operations and goals.

Responsibilities:

• Ability to daily manage multiple projects and roles simultaneously.

• Efficiently answer inbound calls in the program condition groups: General, Neurology, Autoimmune and provide individualized and professional customer service to all callers with quick and knowledgeable responses to all inquiries, issues, or requests.

• Conduct outbound call campaigns to effectively communicate program enrollment and program adherence.

• Proficiently manage a patient book of business to ensure patient adherence and program compliance.

• Comply with HIPAA patient privacy and security regulation standards and applicable patient authentication and data security standards

• Meet or exceed program objectives, including call center/telephone metric goals, application review accuracy, and work attendance.

• Determine problems or issues faced by program participants, partners, and customers and propose solutions for program enhancements.

• Appropriately update Salesforce.com to reflect current statuses of program participants, including but not limited to all written or verbal communications, issues, and application submissions.

• Support and contribute to a conducive work environment that encourages camaraderie, open communication, and understanding.

• Regularly provide feedback on the effectiveness and soundness of program policies and procedures.

• Perform special projects on an as needed basis.

Required Qualifications: (These are the minimum qualifications to be considered for the job.)

• A minimum of 2 years of call center experience, preferably pharmacy call center.

• Professional level skills in computer use, including but not limited to Microsoft Office, email, web based applications, and keyboard skills.

• Ability to adapt and learn quickly, specifically in accordance with organizational and program policies and procedures.

• Professional level knowledge of customer care processes and strong telephone skills.

• Demonstrate strong written and verbal communication skills.

• Interpersonal skills to facilitate work with a wide range of individuals and groups from culturally diverse public.

Benefits: TAF offers a comprehensive employee benefits program, including:

401(k) retirement account – You will be eligible to participate in the TAF 401(k) plan after completion of your ninety (90) day probationary period. TAF provides a 100% match of employee contributions to the 401(k) plan up to 6%.

Health, dental, vision and life insurance – You will be eligible to participate in these TAF benefits on the first day of the month following completion of your sixty (60) day waiting period. TAF offers three health insurance plans to choose from. The first two plan levels are fully paid by TAF . Health insurance for employee plus spouse, child(ren) or family are provided in accordance with the summary of plan benefits. Likewise, dental, vision, life insurance and other benefits are provided in accordance with the summary of plan benefits.

Job Type: Full-time

Pay: $14.00 - $15.00 per hour

Start Date: November 2, 2020

Apply Now

Our open positions

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Patient Advocate (100% Paid Health Benefits) The Assistance Fund – Orlando, FL
Full-Time
Other

Job Description

We're a unique organization. We help patients who need financial assistance every day. We make a difference. We change lives. Our vision is to see the day when no person goes without medication due to an inability to pay. Until then, we exist so that patients don't have to miss taking their medication because of cost.Every TAF team member plays an important role in helping our organization support our patients. We strive to do this in the most efficient, compliant and compassionate manner possible.

EOE Statement: We are an Equal Opportunity Employer.

Summary of Position: This role is responsible for providing a patient service-oriented and professional working environment by providing patient support, guidance and expertise to program participants. The Patient Advocate regularly provides support to the Operations Management team, Operations to effectively maintain program operations and goals.

Responsibilities:

• Ability to daily manage multiple projects and roles simultaneously.

• Efficiently answer inbound calls in the program condition groups: General, Neurology, Autoimmune and provide individualized and professional customer service to all callers with quick and knowledgeable responses to all inquiries, issues, or requests.

• Conduct outbound call campaigns to effectively communicate program enrollment and program adherence.

• Proficiently manage a patient book of business to ensure patient adherence and program compliance.

• Comply with HIPAA patient privacy and security regulation standards and applicable patient authentication and data security standards

• Meet or exceed program objectives, including call center/telephone metric goals, application review accuracy, and work attendance.

• Determine problems or issues faced by program participants, partners, and customers and propose solutions for program enhancements.

• Appropriately update Salesforce.com to reflect current statuses of program participants, including but not limited to all written or verbal communications, issues, and application submissions.

• Support and contribute to a conducive work environment that encourages camaraderie, open communication, and understanding.

• Regularly provide feedback on the effectiveness and soundness of program policies and procedures.

• Perform special projects on an as needed basis.

Required Qualifications: (These are the minimum qualifications to be considered for the job.)

• A minimum of 2 years of call center experience, preferably pharmacy call center.

• Professional level skills in computer use, including but not limited to Microsoft Office, email, web based applications, and keyboard skills.

• Ability to adapt and learn quickly, specifically in accordance with organizational and program policies and procedures.

• Professional level knowledge of customer care processes and strong telephone skills.

• Demonstrate strong written and verbal communication skills.

• Interpersonal skills to facilitate work with a wide range of individuals and groups from culturally diverse public.

Benefits: TAF offers a comprehensive employee benefits program, including:

401(k) retirement account – You will be eligible to participate in the TAF 401(k) plan after completion of your ninety (90) day probationary period. TAF provides a 100% match of employee contributions to the 401(k) plan up to 6%.

Health, dental, vision and life insurance – You will be eligible to participate in these TAF benefits on the first day of the month following completion of your sixty (60) day waiting period. TAF offers three health insurance plans to choose from. The first two plan levels are fully paid by TAF . Health insurance for employee plus spouse, child(ren) or family are provided in accordance with the summary of plan benefits. Likewise, dental, vision, life insurance and other benefits are provided in accordance with the summary of plan benefits.

Job Type: Full-time

Pay: $14.00 - $15.00 per hour

Start Date: November 2, 2020

Apply Now

Our open positions