← Back to all jobs
Sending you to the application page...
Oops! Something went wrong while submitting the form.
You applied! 🎉
Oops! Something went wrong while submitting the form.
Apply nowApplied ✓Mark as applied ✓
Marking as applied...
Oops! Something went wrong while submitting the form.
home
slow_motion_video
accessible
today
not_interested
supervisor_account
record_voice_over
pets
accessibility
hearing
computer

Job Description

Filter using keywords
Reports to: IT Manager
Location: Remote
Hours: Full-time

About Trevor

The Trevor Project is the world’s largest suicide prevention and crisis intervention organization for LGBTQ young people. We are a non-profit that provides 24/7 life-saving support via phone, text, and chat. We also operate the world’s largest safe space social networking site for LGBTQ youth and run innovative research, education, and advocacy programs. We’ve been saving lives every day for over 20 years.


Overview of the role

The Technology Support Associate will be part of a 24/7 team that provides world-class platform monitoring and Tier I/Tier II technical support to our life-saving staff, volunteers, and the users of our services. This individual will triage incoming support requests resolving issues when possible and escalating to the appropriate persons when needed. The Technology Support Associate will partner closely with other members of the Technology Team to complete tasks on exciting projects that will drive innovation and improve the user experience at The Trevor Project.

Who you are

  • Experienced. You have experience working in a technology help desk role. You have macOS, Salesforce, and Google Workspace experience. Experience with Jamf preferred.
  • Collaborative. People look to you to explain complex concepts in a way that they can understand, regardless of their technical acumen.
  • Perpetual Learner. You are energized by learning about new topics, can quickly get up to speed and contribute to initiatives and have a track record of quickly learning new technologies.
  • Detail-oriented. You are aware that paying attention to small details can have a massive impact on the organization, and you take steps to make sure your work is thorough and complete.
  • Innovative. You stay up-to-date on the latest research in tech, but always approach the problem-solving process with practical, simple, and proven methods.
  • Empathetic. You care about the wellbeing of LGBTQ youth and respect those around you regardless of race, ethnic origin, gender, age, sexual orientation, gender identity, physical ability, or other aspect of their identity.
  • User-centric. You can put yourself in the shoes of the audience and oversee operations that prioritize their experience alongside efficiency and effectiveness.
  • Self-motivated. You are motivated to do your best work each day, and do not need anyone to pressure you to complete your job duties.
  • Strong Communicator. You have strong verbal and written communication skills. You can communicate clearly and concisely.
  • Passionate. You care about LGBTQ youth. You care about saving lives. You want to come to work and feel inspired every day. You want to change the world.
  • Fun. The work we do is very serious, but that doesn’t mean we don’t have fun. We know how to have a good time and you should too.

What you'll do

  • Provide Tier I and Tier II technical support to staff, volunteers, and users of our services
  • Lend to institutional knowledge and documentation by drafting knowledge articles for new and resolved issues
  • Provide preliminary diagnosis and triaging for a range of technical incidents
  • Execute the complete problem-solving process, from isolation to resolution and root-cause analysis
  • Participate in on-call rotation after normal business hours when necessary
  • Support and help train users during the deployment of new technologies or features
  • Communicate with team and cross-functional stakeholders during incidents, making sure any issues get escalated to the appropriate team member promptly
  • Complete individual tasks as a part of larger technology projects and initiatives
  • Other tasks, duties, or special projects as assigned
Your application

We’re excited to hear from you! To join Team Trevor, please upload a resume and cover letter. Applications without cover letters will not be considered. Use this as an opportunity to convey why you want to be the next Technology Support Associate at The Trevor Project!
Signup for Chronically Capable to apply
You applied! 🎉
Oops! Something went wrong while submitting the form.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Apply nowGo to employer profile →Go to employer website →

Other Jobs

UX Research Leader
Meta
https://jsv3.recruitics.com/redirect?rx_cid=3239&rx_jobId=a1K2K000007o1IgUAI_5c157a62&rx_url=https%3A%2F%2Fwww.metacareers.com%2Fjobs%2F247294640065173%2F%3Frx_job%3Da1K2K000007o1IgUAI_5c157a62%26rx_medium%3Dpost%26rx_paid%3D1%26rx_r%3Dnone%26rx_source%3Dchronicallycapable%26rx_ts%3D20221024T125801Z%26utm_campaign%3DJob%252Bboard%26utm_medium%3Djobs%26utm_source%3Dchronicallycapable
accessible
account_circle
pregnant_woman
verified_user
verified_user
verified_user
verified_user
verified_user
verified_user
Product Design Manager
Meta
https://jsv3.recruitics.com/redirect?rx_cid=3239&rx_jobId=a1K2K000008T8hvUAC_5c157a62&rx_url=https%3A%2F%2Fwww.metacareers.com%2Fjobs%2F1051002412415223%2F%3Frx_job%3Da1K2K000008T8hvUAC_5c157a62%26rx_medium%3Dpost%26rx_paid%3D1%26rx_r%3Dnone%26rx_source%3Dchronicallycapable%26rx_ts%3D20221024T125801Z%26utm_campaign%3DJob%252Bboard%26utm_medium%3Djobs%26utm_source%3Dchronicallycapable
accessible
account_circle
pregnant_woman
verified_user
verified_user
verified_user
verified_user
verified_user
verified_user
Art Manager
Meta
https://jsv3.recruitics.com/redirect?rx_cid=3239&rx_jobId=a1K2K000008UG3HUAW_5c157a62&rx_url=https%3A%2F%2Fwww.metacareers.com%2Fjobs%2F1374460389730793%2F%3Frx_job%3Da1K2K000008UG3HUAW_5c157a62%26rx_medium%3Dpost%26rx_paid%3D1%26rx_r%3Dnone%26rx_source%3Dchronicallycapable%26rx_ts%3D20221024T125801Z%26utm_campaign%3DJob%252Bboard%26utm_medium%3Djobs%26utm_source%3Dchronicallycapable
accessible
account_circle
pregnant_woman
verified_user
verified_user
verified_user
verified_user
verified_user
verified_user
Contingent Workforce Generalist
Meta
https://jsv3.recruitics.com/redirect?rx_cid=3239&rx_jobId=a1K2K000008URvxUAG_5c157a62&rx_url=https%3A%2F%2Fwww.metacareers.com%2Fjobs%2F502870448093950%2F%3Frx_job%3Da1K2K000008URvxUAG_5c157a62%26rx_medium%3Dpost%26rx_paid%3D1%26rx_r%3Dnone%26rx_source%3Dchronicallycapable%26rx_ts%3D20221024T125801Z%26utm_campaign%3DJob%252Bboard%26utm_medium%3Djobs%26utm_source%3Dchronicallycapable
accessible
account_circle
pregnant_woman
verified_user
verified_user
verified_user
verified_user
verified_user
verified_user
Associate, Operations & People
Fractured Atlas
https://fracturedatlas.applytojob.com/apply/URK0jHiyAq/Associate-Operations-People?source=ChronicallyCapable
accessible
account_circle
pregnant_woman
verified_user
verified_user
verified_user
verified_user
verified_user
verified_user
Senior Finance Associate
TwentyFirstCenturyBrand
https://jobs.lever.co/twentyfirstcenturybrand/1b87a936-cbae-4a52-b414-55ba7352aee0?utm_source=Chronically%20Capable%20Website&utm_medium=Chronically%20Capable&utm_campaign=Chronically%20Capable?utm_source=Chronically%20Capable%20Website&utm_medium=Chronically%20Capable&utm_campaign=Chronically%20Capable
Full-Time
accessible
account_circle
pregnant_woman
verified_user
verified_user
verified_user
verified_user
verified_user
verified_user
Finance & Insurance
Head of Software Engineering
Column
https://grnh.se/0e0504794us?utm_source=Chronically%20Capable%20Website&utm_medium=Chronically%20Capable&utm_campaign=Chronically%20Capable?utm_source=Chronically%20Capable%20Website&utm_medium=Chronically%20Capable&utm_campaign=Chronically%20Capable
Full-Time
accessible
account_circle
pregnant_woman
verified_user
verified_user
verified_user
verified_user
verified_user
verified_user
Tech & Engineering
Back End Developer/Data Engineer (Remote)
Chronius Health
mailto:apply@chroniushealth.com
Contractor
accessible
account_circle
pregnant_woman
verified_user
verified_user
verified_user
verified_user
verified_user
verified_user
Tech & Engineering
Manager of Content and Social Media (Remote)
Chronius Health
mailto:apply@chroniushealth.com
Part-time
accessible
account_circle
pregnant_woman
verified_user
verified_user
verified_user
verified_user
verified_user
verified_user
Creative & Design
Director of Foundation and Government Grants
The Trevor Projecg
mailto:trevor@thinkingahead.com
Full time
accessible
account_circle
pregnant_woman
verified_user
verified_user
verified_user
verified_user
verified_user
verified_user
Operations, Other
Full Stack Developer
Chronically Capable Inc
Full Time
accessible
account_circle
pregnant_woman
verified_user
verified_user
verified_user
verified_user
verified_user
verified_user
Help Desk Tech 2
PRIDE Industries
https://jobs.localjobnetwork.com/j/64773078
Full time
accessible
account_circle
pregnant_woman
verified_user
verified_user
verified_user
verified_user
verified_user
verified_user
No favs
Loading...
There aren't any other jobs in this category currently.
No results