Who you are

• Experienced. You have experience administering Service Cloud and/or Sales Cloud in an agile environment. You have a solid understanding of Salesforce Administration, ideally with Salesforce Administrator certifications to show for it (though not required).
• Collaborative. You care deeply about cross-functional collaboration and ownership.
• Detail-oriented. You mitigate costly mistakes in production by meticulously testing changes across development and test sandboxes.
• Data-driven. You know that without data and analytics it's impossible to rigorously identify or pursue the highest impact improvements to a system or service.
• Tech Savvy. You have significant experience working with technology and have a digital-first mindset. You know how to work with both tech and product teams to achieve world-class results.
• Organized and efficient. You have a track record of automating business processes, and completing Salesforce projects in an organized and efficient way. 
• Big picture thinker. You’re someone who loves to brainstorm and come up with big bold ideas, but creates equally strategic and tactical processes to implement them.
• Passionate. You care about LGBTQ youth. You care about saving lives. You want to come to work and feel inspired every day. You want to change the world.
• Fun. The work we do is very serious, but that doesn’t mean we don’t have fun. We know how to have a good time and you should too.

What you'll do

• Be the point of contact if our staff or volunteers experience technical issues with Salesforce. Participate in on-call rotations to ensure our services are accessible 24/7
• Work with our teams and in-house data experts to build and maintain intuitive reports and visualizations 
• Work with cross-functional teams to address strategic business issues and to ensure new functionality is built, tested, and deployed in a timely manner
• Ensure change (Salesforce releases, vendor deployments, package updates, internal declarative changes, etc.) is communicated and deployed in a way that maximizes adoption and minimizes organizational impact
• Monitor our core objects for stagnant, duplicate, and incomplete records, and assist with the encouragement of high-quality data standards across our organization
• Assist in regular maintenance of profiles, permission sets, roles and hierarchies, sharing rules, and user management
• Help build and maintain Salesforce training curriculum that minimizes user onboarding time and maximizes new feature adoption

Benefits

• Generous vacation and holidays (like a full day off to celebrate Harvey Milk Day!), including three half-day Fridays during the summer
• Comprehensive health insurance, including coverage for various gender affirmation surgeries (and we pay 100% of your premiums for medical, dental, and life)
• Flexibility to work from anywhere in the U.S. (we provide the technology, a monthly internet reimbursement and a reimbursement to outfit your work-from-home space!)
• Fun virtual office environment and passionate team 
• Online Subscription to Headspace, a digital meditation platform
• Meaningful work at an organization that is saving the lives of LGBTQ young people across America every day
• The Trevor Project is an equal opportunity employer