Role: Salesforce Administrator
Reports to: Director of Software Engineering
The Trevor Project is the world’s largest suicide prevention and crisis intervention organization for LGBTQ young people. We are a non-profit that provides 24/7 life-saving support via phone, text, and chat. We also operate the world’s largest safe space social networking site for LGBTQ youth and run innovative research, education, and advocacy programs. We’ve been saving lives every day for over 20 years.
Overview of the role
The Salesforce Administrator will continuously improve and maintain our Salesforce Platform, including working on business process automation, dashboards and reports, declarative development, security, user training, reporting, support requests, and data hygiene. They will also act as a main point of contact for escalated tickets related to Salesforce.
Who you are
- Experienced. You have experience administering Service Cloud and/or Sales Cloud in an agile environment. You have a solid understanding of Salesforce Administration, ideally with Salesforce Administrator certifications to show for it (though not required).
- Collaborative. You care deeply about cross-functional collaboration and ownership.
- Detail-oriented. You mitigate costly mistakes in production by meticulously testing changes across development and test sandboxes.
- Data-driven. You know that without data and analytics it's impossible to rigorously identify or pursue the highest impact improvements to a system or service.
- Tech Savvy. You have significant experience working with technology and have a digital-first mindset. You know how to work with both tech and product teams to achieve world-class results.
- Organized and efficient. You have a track record of automating business processes, and completing Salesforce projects in an organized and efficient way.
- Big picture thinker. You’re someone who loves to brainstorm and come up with big bold ideas, but creates equally strategic and tactical processes to implement them.
- Passionate. You care about LGBTQ youth. You care about saving lives. You want to come to work and feel inspired every day. You want to change the world.
- Fun. The work we do is very serious, but that doesn’t mean we don’t have fun. We know how to have a good time and you should too.
What you'll do
- Be the point of contact if our staff or volunteers experience technical issues with Salesforce. Participate in on-call rotations to ensure our services are accessible 24/7
- Work with our teams and in-house data experts to build and maintain intuitive reports and visualizations
- Work with cross-functional teams to address strategic business issues and to ensure new functionality is built, tested, and deployed in a timely manner
- Ensure change (Salesforce releases, vendor deployments, package updates, internal declarative changes, etc.) is communicated and deployed in a way that maximizes adoption and minimizes organizational impact
- Monitor our core objects for stagnant, duplicate, and incomplete records, and assist with the encouragement of high-quality data standards across our organization
- Assist in regular maintenance of profiles, permission sets, roles and hierarchies, sharing rules, and user management
- Help build and maintain Salesforce training curriculum that minimizes user onboarding time and maximizes new feature adoption
- Generous vacation and holidays (like a full day off to celebrate Harvey Milk Day!), including three half-day Fridays during the summer
- Comprehensive health insurance, including coverage for various gender affirmation surgeries (and we pay 100% of your premiums for medical, dental, and life)
- Flexibility to work from anywhere in the U.S. (we provide the technology, a monthly internet reimbursement and a reimbursement to outfit your work-from-home space!)
- Fun virtual office environment and passionate team
- Online Subscription to Headspace, a digital meditation platform
- Meaningful work at an organization that is saving the lives of LGBTQ young people across America every day
- The Trevor Project is an equal opportunity employer
We’re excited to hear from you! To join Team Trevor, please upload a resume and cover letter. Applications without cover letters will not be considered. Use this as an opportunity to convey why you want to be the next Salesforce Administrator at The Trevor Project!