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Manager, International Volunteer Recruitment

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Job Description

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Role: Manager, International Volunteer Recruitment 

Reports to: Senior Volunteer Recruitment Manager
Location: Remote
Hours: Full-time

About Trevor
The Trevor Project is the world’s largest suicide prevention and crisis intervention organization for LGBTQ young people. We are a non-profit that provides 24/7 life-saving support via phone, text, and chat. We also operate the world’s largest safe space social networking site for LGBTQ youth and run innovative research, education, and advocacy programs. We’ve been saving lives every day for over 20 years.

LGBTQ youth suicide is a global public health crisis, and we estimate that more than 40 million LGBTQ youth seriously consider suicide each year globally. This position is a part of a multi-year plan to offer our crisis services across various global communities. LGBTQ youth in crisis deserve affirmation and acceptance regardless of where they live, and we are committed to doing everything in our power to help end this crisis.

Overview of the role
Volunteers are central to The Trevor Project’s ability to fulfill our mission. As the Manager of International Volunteer Recruitment you will be  responsible for leading all aspects of volunteer recruitment to support The Trevor Project’s international growth. Located remotely in the U.S., you will manage a global team of Volunteer Recruitment Operations Managers who will be  responsible for the day-to-day operations of volunteer recruitment, selection, and screening in Trevor locations outside of the U.S. This team is currently being built and in this role, you will be responsible for scoping roles in collaboration with other staff from each country, adapting volunteer intake and screening models to work in different country and cultural contexts, and working cross-functionally to meet objectives and key results -  all  to ensure volunteer applicants are screened and onboarded in a supportive and efficient way that meets the needs and realities in their country. 
This new role will be tasked with translating current systems and processes in order to adapt them to each countries’ specific needs, all while maintaining focus on The Trevor Project’s service model and driving towards desired goals and outcomes. 

Who you are

  • Operations master and lover of process.You operate with focus and efficiency and aren’t fazed by complex operations with interdependent parts. You have demonstrated success running efficient and effective operations that prioritize quality of experience.
  •  Person-centered. You are an experienced people manager and skilled at building relationships with others. You understand that context matters and ask the right questions in order to meet people where they are. You are a dependable team player and enjoy working collaboratively towards a common goal.
  • Strategic thinker and problem solver. You are able to make connections across workstreams, identify risks and blockers, and propose innovative solutions to address them. You have experience pushing projects forward and know how to navigate complex team structures to accomplish goals and tasks. 
  • Detail-oriented and data-driven. You are driven by results and informed by data. You pay close attention to the small details of each project and task you are working on, appreciate nuances, and take steps to make sure your work and the work of your team is thorough and complete. You are comfortable reviewing data to meet the needs of each recruitment and admissions cycle. You have experience working with large datasets in Excel or Google Sheets and in databases (like Salesforce).
  • Clear communicator. You can communicate clearly, concisely and in a way that ensures a positive experience for the hundreds of prospective volunteers we engage with each month. You are comfortable connecting with new people via email, over the phone and through video calls.
  • Comfortable with ambiguity. You understand that it isn’t always possible to have all of the answers in order to move projects forward. You are able to shift gears and reprioritize tasks as your team works to meet the needs of the Crisis Services teams in each country. You are able to read between the lines and seek out information from various sources in order to inform your team’s work. 
  • Culturally competent: You have experience working with a wide range of subject matter experts from a variety of cultural contexts and regions. You serve as a leader who ensures an environment of learning, respect, and mutual understanding
  • Passionate. You care about LGBTQ youth. You care about saving lives. You want to come to work and feel inspired every day. You want to change the world.
  • Fun. The work we do is very serious, but that doesn’t mean we don’t have fun. We know how to have a good time and you should too.

What you'll do

  • Lead all aspects of volunteer recruitment in countries outside of the U.S., working in close collaboration with in-country leaders and national staff
  • Contribute to shaping the overall strategy for international volunteer recruitment as the organization embarks on its expansion efforts
  • Ensure international volunteer goals are being met by working with local stakeholders and teams
  • Manage a global team of Volunteer Recruitment Operations Managers, each with their own team of staff in-country
  • Ensure the day-to-day operations needed for all stages of high volume volunteer selection and intake, including application review, coordinating and conducting interviews, processing background checks, tracking applicant progress, and communicating with applicants along their recruitment and onboarding journey are running smoothly and efficiently in each country
  • Monitor progress towards weekly, monthly, quarterly and annual goals and KPIs to ensure in-country teams have what they need to meet volunteer recruitment goals
  • Initiate and manage projects in collaboration with the US volunteer recruitment team that contribute to the overall success of volunteer recruitment in each country (e.g., sourcing volunteers from the US to cover needs in other countries)
  • Build a culture of continuous improvement on your team to ensure volunteer applicant intake and screening processes are reviewed and evaluated on an ongoing basis
  • Ensure policies and procedures are up-to-date so that  prospective applicants in each country have a clear understanding of expectations at the onset of their experience
  • Ensure background check systems  are set up and tailored to meet the specific needs in each country, which will include managing relationships with background check vendors and initiating new contracts
  • Work cross functionally to carry out process improvements related to volunteer recruitment, onboarding and screening
  • Clearly articulate to external audiences Trevor’s mission, the work that we do, and the opportunities for incredible people to volunteer with Team Trevor
  • Work closely with Volunteer Recruitment department colleagues to capture learning from volunteer operations in and outside of the U.S. and to share progress updates on Trevor's international volunteer efforts

Benefits

  • Generous vacation and holidays (like a full day off to celebrate Harvey Milk Day!), including three half-day Fridays during the summer
  • Comprehensive health insurance, including coverage for various gender affirmation surgeries (and we pay 100% of your premiums for medical, dental, and life)
  • Flexibility to work from anywhere in the U.S. (we provide the technology, a monthly internet reimbursement and a reimbursement to outfit your work-from-home space!)
  • Fun virtual office environment and passionate team
  • Online Subscription to Headspace, a digital meditation platform
  • Meaningful work at an organization that is saving the lives of LGBTQ young people across America every day
  • The Trevor Project is an equal opportunity employer
Your application
We’re excited to hear from you! To join Team Trevor, please upload a resume and cover letter. Applications without cover letters will not be considered. Use this as an opportunity to convey why you want to be the next Manager, International Volunteer Recruitment Operations at The Trevor Project!
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