Application Support Specialist

OSG is a global provider of leading customer engagement and payment solutions. We help clients integrate critical customer interactions to optimize working capital and drive profitable business growth. Our solutions aim to connect the entire customer experience by aligning transactional, payment, and marketing touchpoints for simplified operations and smarter engagement. Plugging into the power of our innovative technology and data-driven insights, we curate tailored, digital-first strategies for a range of industries. The goal: to modernize processes and create frictionless experiences. Our clients benefit from a partnership that values simplicity, security, and connectivity—for today's environment and tomorrow's innovation.

OSG captures the moments of intersection between transactional, payment, and marketing services to holistically engage customers across platforms. We create more connected customer experiences by simplifying your business processes; transforming your operations; and unifying all communication touchpoints. Our comprehensive solutions embrace the modern consumer’s lifecycle, streamline the payment process, reduce costs, and improve efficiency.

As an Application Support Specialist, you will be part of a dynamic team supporting internal clients for OSG. This position best suits someone motivated and curious. In addition to understanding internal workflow systems and solving novel issues you will be responsible for ensuring resolutions are documented, and tickets are updated and closed with accurate information. Responsibilities will also include monitoring alerts for system critical applications and participating in creating new ways to monitor services and prevent errors. Weekend and off hour work may be required.

Primary Responsibilities:

• Assess problems submitted by internal customers and provide guidance, instruction, or resolution to the issue.
• Proactively problem solve by using existing alerting methods and creating new monitors and alerts.
• Document and create repeatable procedures for tier one staff.

Qualifications:

• Ability to analyze and troubleshoot issues across multiple platforms and application types.
• Ability to work with cross-functional times.
• 3+ years of experience with SQL
• Previous experience working in a Software Support related role.

Plus:

• Experience in the Financial Document/Print Mail Business
• Experience with .Net/C#.
• Experience with CI/CD processes and tools.

Benefits:

• 3 weeks of paid time off annually
• Medical, dental, vision plans, employee assistance program, as well as life insurance and LTD plans
• Supplemental life insurance
• Voluntary accident and critical illness insurance, respectively
• Flexible Spending Account available
• 401k plan

OSG offers equal employment opportunity and will not discriminate on the bases of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.

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