Technology, Nonprofit

Wikimedia Foundation

Website
Technology, Nonprofit

Wikimedia Foundation

Website

About us

Wikimedia Foundation

The mission of the Wikimedia Foundation is to empower and engage people around the world to collect and develop educational content under a free license or in the public domain, and to disseminate it effectively and globally.

Our work culture

Option to work from home
Option to work from home
Sign language interpreters
Sign language interpreters
Allow a self-paced workload
Allow a self-paced workload
Service animals allowed
Service animals allowed
Provide an ergonomic workstation
Provide an ergonomic workstation
Accessible parking spot
Accessible parking spot
Ramp and/or elevator
Ramp and/or elevator
Flexible work and leave schedule
Flexible work and leave schedule
Accessible restroom
Accessible restroom
Sensitivity training for coworkers
Sensitivity training for coworkers
Accessible computer software
Accessible computer software
On-site counseling
On-site counseling
Screen reader software
Screen reader software
Fragrance-free workplace
Fragrance-free workplace

Our open positions

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Communications Associate

COMMUNICATIONS ASSOCIATE

Summary

The Wikimedia Foundation seeks a dynamic, entry-level communications professional excited to elevate the voices and stories of the free knowledge movement. 

The Communications Associate will play a critical role supporting a growing Communications department in connecting with global audiences and lifting up the narrative of free knowledge in the world.  

This is a highly collaborative role for a detail-oriented self-starter, with regular opportunities to shape, coordinate, and implement key communications initiatives and campaigns to support the Wikimedia Foundation’s key priorities in public policy, education, technology, equity, and more. You will work in close partnership with colleagues in the Communications department, staff across the Wikimedia Foundation, Wikipedia’s global community of volunteer contributors, organizational partners, movement leaders, and other figures advancing Wikimedia’s mission of free knowledge for all. 

The ideal candidate is: 

  •  A detail-oriented self-starter who is motivated to work collaboratively across diverse teams, lead critical operational responsibilities, and  tackle multiple projects and deadlines. The Communications Associate will build important impact-focused project reporting and media monitoring systems necessary to amplify the work of the Wikimedia Foundation, the brands of Wikimedia, and the work of volunteer contributors around the world.

  • Motivated and curious to build the foundations for a communications career.  This is a unique role in that you will gain hands-on experience in multiple communications specialties including media relations, crisis communications, executive communications, messaging development, digital media, and more. In addition, this is a growth-oriented role where you will have opportunities to dive deeper into areas of specialization based on your interests. 
  • An adaptive and globally-minded professional interested in identifying stories that showcase the global nature of the free knowledge movement, developing volunteer and staff as spokespeople for global and regional public speaking opportunities, and expanding awareness and understanding of Wikimedia projects around the world. 

You will join a growing team of highly collaborative and action-oriented media and creative strategists, marketers, writers, and designers working to champion free information and knowledge around the world. 

You are responsible for:

Shaping and coordinating key strategic communications functions, including: 

  • Informing how we engage with media globally through regularly conducting and sharing research of media publications, and identifying opportunities for Wikimedia to engage strategically with press. 
  • Developing and maintaining foundational communications materials, such as important Frequently Asked Questions for campaigns, briefing documents for staff and executives, press kits, talking points, key statistics, and other materials.
  • Informing and supporting the development of strategic communications campaigns to advance the organization’s priorities in public policy, education, technology, equity, and more with public audiences.
  • Coordinating and creating communications reports to evaluate outcomes and objectives of media, public speaking, and other communications campaigns and create recommendations to inform future work.
  • Developing and drafting blog posts, press releases, media responses, talking points, and social media content for campaigns, announcements, and other messaging opportunities. 
  • Monitoring and reporting daily news for breaking stories and trends impacting the Wikimedia movement.
  • Collaboratively supporting key deliverables and progress reports of communications projects, campaigns, and other initiatives across the team. 
  • Creating and coordinating processes and systems to support media relations infrastructure reflective of a growing communications team that works in a global context. This will include developing and executing media training for staff and Wikipedia volunteers. 
  • Develop leadership that cultivates a collaborative and respectful team culture, serving as a collaborative thought partner and sounding board. 

Skills and Experience:

  • An adaptive and detail-oriented professional with an interest in understanding, supporting, and expanding the voice of the Wikimedia movement and the Wikimedia Foundation, demonstrating a high energy for and commitment to the Wikimedia Foundation’s free knowledge mission
  • Strong organizational skills and experience managing multiple projects at once, an interest in both independent and collaborative work 
  • Experience in developing and maintaining systems and documentation for projects with multiple moving parts and stakeholders  
  • A strong writer, and interest in learning about the communications and media relations field in a fast-paced environment
  • Understanding of and interest in monitoring news and social media trends 
  • Exceptional verbal and written communication, editing, and interpersonal skills
  • Strong research skills 
  • The ability to meet deadlines and excel in a fast-paced, multitasking environment that often requires fast turn‐around
  • Intellectual curiosity, flexibility, and a desire to tackle challenging problems
  • The ability to flourish in a highly transparent and collaborative environment and work on a team with diverse demographic and cultural characteristics

Qualities that are important to us:

  • Resilience—we work on new and interesting problems in public and collaborative ways
  • Being open, curious, and inquiring in our work
  • Internal motivation and high standards
  • Working together for outcomes, and being willing to let go to scale or change course
  • Sharing a culture of constructive criticism and respect

Additionally, we’d love it if you have:

  • Involvement or experience within Wikimedia communities and/or editing the Wikimedia projects
  • Fluency or familiarity with languages in addition to English is a plus.
  • Knowledge of online community interaction and dynamics
  • Previous experience in PR or media relations 
  • BA/BS or MA/MS

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.

U.S. Benefits & Perks*

  • Fully paid medical, dental and vision coverage for employees and their eligible families (yes, fully paid premiums!)
  • The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, baby sitting, continuing education and much more
  • The 401(k) retirement plan offers matched contributions at 4% of annual salary
  • Flexible and generous time off - vacation, sick and volunteer days, plus 22 paid holidays - including the last week of the year.
  • Family friendly! 100% paid new parent leave for seven weeks plus an additional five weeks for pregnancy, flexible options to phase back in after leave, fully equipped lactation room.
  • For those emergency moments - long and short term disability, life insurance (2x salary) and an employee assistance program
  • Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses
  • Telecommuting and flexible work schedules available
  • Appropriate fuel for thinking and coding (aka, a pantry full of treats) and monthly massages to help staff relax
  • Paid travel to Wikimedia Foundation events all around the world!
  • Equipment including a laptop, monitor, plus a one-time stipend to cover any additional needs to make sure you have the best work experience
  • Great colleagues - diverse staff and contractors speaking dozens of languages from around the world, fantastic intellectual discourse, mission-driven and intensely passionate people

*Please note that for remote roles located outside of the U.S., we defer to our PEO to ensure alignment with local labor laws.

More information

Wikimedia Foundation
Blog
Wikimedia 2030
Wikimedia Medium Term Plan
Our Commitment to Equity
This is Wikimedia Foundation 
Facts Matter
Our Projects
Our Tech Stack

Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Staff Site Reliability Engineer, Infrastructure Foundations

Staff Site Reliability Engineer, Infrastructure Foundations

Summary

The Wikimedia Foundation is looking for a Site Reliability Engineer to join our team, reporting to the Engineering Manager of the Infrastructure Foundations team. As the Site Reliability Engineer, you will be responsible for ensuring our global top-15 web site, our public facing services, and underlying infrastructure are healthy and developing further in support of Wikimedia’s mission.

We operate AS 14907 out of multiple data centers in the US, Europe, and Asia, with a global backhaul network and an open peering policy. We apply software engineering practices in our operations, and we publish all of our documentation, code and configuration as open source.

We are a globally distributed and diverse team of engineers with a drive to explore, experiment and embrace new technologies. If you find what we do interesting, if you are up to the challenge of improving the reliability and delivery of one of the Internet’s top 15 websites, and you enjoy the idea of working in a remote-first role, we may just be the right place for you.

You are responsible for:

  • Design, install and administer the global networking infrastructure, including edge, backbone & core network routing, data center access layer switching and network security
  • Design and implement routing policies, VLAN topologies, and IP addressing plans
  • Investigate and troubleshoot unexpected network and/or systems issues, including routine traffic engineering and DDoS detection, mitigation and prevention
  • Manage and implement peering relationships
  • Maintain and integrate with data in our single source of truth system (Netbox), and code and configuration in our configuration management tools
  • Assist in the design and integration of virtual networks for containers and virtualization
  • Assist in or lead incident response, diagnosis and follow-up on system outages or alerts across Wikimedia’s production infrastructure
  • Mentor peers in your areas of technical and operational strength
  • Share our values and work in accordance with them

Skills and Experience:

  • 5+ years experience in an SRE/Operations/DevOps role as part of a team
  • Hands-on experience configuring routers and switches (we use primarily Juniper gear)
  • Solid understanding of standard switching and routing protocols and technologies (BGP, OSPF/ISIS, VRRP, VXLAN)
  • Experience designing and configuring data center access layer topologies
  • Experience with complex global routing topologies
  • Experience with shell and scripting languages used in an SRE/Operations engineering context (Python, Go, Bash, etc.), and configuration management tools (Puppet, Ansible, etc.)
  • History of automating tasks and processes, identifying process gaps and finding automation opportunities
  • Strong English language skills and ability to work independently, as an effective part of a globally distributed team
  • B.S. or M.S. in Computer Science or equivalent work experience

Additionally, we’d love it if you have:

  • Past experience with free/open source software development, or being part of an open source community
  • Past experience with Linux systems engineering and/or software engineering

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.

U.S. Benefits & Perks*

  • Fully paid medical, dental and vision coverage for employees and their eligible families (yes, fully paid premiums!)
  • The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, baby sitting, continuing education and much more
  • The 401(k) retirement plan offers matched contributions at 4% of annual salary
  • Flexible and generous time off - vacation, sick and volunteer days, plus 22 paid holidays - including the last week of the year.
  • Family friendly! 100% paid new parent leave for seven weeks plus an additional five weeks for pregnancy, flexible options to phase back in after leave, fully equipped lactation room.
  • For those emergency moments - long and short term disability, life insurance (2x salary) and an employee assistance program
  • Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses
  • Telecommuting and flexible work schedules available
  • Appropriate fuel for thinking and coding (aka, a pantry full of treats) and monthly massages to help staff relax
  • Paid travel to Wikimedia Foundation events all around the world!
  • Equipment including a laptop, monitor, plus a one-time stipend to cover any additional needs to make sure you have the best work experience
  • Great colleagues - diverse staff and contractors speaking dozens of languages from around the world, fantastic intellectual discourse, mission-driven and intensely passionate people

*Please note that for remote roles located outside of the U.S., we defer to our PEO to ensure alignment with local labor laws.

More information

Wikimedia Foundation
Blog
Wikimedia 2030
Wikimedia Medium Term Plan
Our Commitment to Equity
This is Wikimedia Foundation 
Facts Matter
Our Projects
Our Tech Stack

Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Senior Frontend Developer, Online Fundraising

Summary

The Wikimedia Foundation’s Online Fundraising team is looking for an experienced developer to join our team as Senior Frontend Developer, Online Fundraising, reporting to the Sr. Manager, Growth and Innovation. As the Senior Frontend Developer, Online Fundraising, you will work closely with our creative leads to implement innovations in our front-end flow that enable us to reach our $100M+ revenue goals and increase progress for our key performance indicators. You will work with our Lead Developer to maintain our front-end codebase, identify areas of improvement in the donor experience, and implement technical solutions that enable donor acquisition, retention, and engagement. 

Please note: If your experience looks a little different from what we’ve identified and you think you’d be great in this role, we’d love to learn more about you.

You will be responsible for:

  • Using HTML, CSS and Javascript to create and modify donation pages and banners.
  • Developing, testing, and deploying improvements and upgrades to the user interface and experience across various content channels managed by the Online Fundraising team. 
  • Supporting our Lead Developer in maintaining our front-end code base by implementing version control improvements, refactoring our code base as necessary, and creating documentation. 
  • Supporting our Sr. Manager, Lead Developer, and Designers in identifying our highest value optimization priorities and implementing a roadmap to achieve them.
  • Liaising with stakeholders in other departments, including fundraising engineers, product managers, etc. to ensure we’re providing an optimized front-end fundraising experience.

Skills and Experience:

  • You will be mostly working with JavaScript, CSS, and HTML5. There may be an occasional need to work with PHP.
  • Experience with MediaWiki markup is a big plus, but can be achieved on the job.
  • Experience working with cross-functional teams to ship products and/or project management with multi-stakeholder needs.
  • Bachelor’s degree in CS or related field or the equivalent in work related experience.

Qualities that are important to us:

  • Strong written communication skills as our collaboration largely happens online.
  • The ability to work and communicate effectively within a large team distributed across multiple time zones and with varying degrees of technical proficiency.
  • Values alignment and appreciation for the Wikimedia movement’s vision of making humanity’s knowledge accessible to everyone on the planet.

Additionally, we’d love it if you have:

  • Experience as a contributor to Wikimedia projects as an editor, developer, or in other capacity.
  • Experience with bug tracking and product management tools like Asana or Phabricator.
  • Familiarity with A/B testing and contributing iterative enhancements to online products.

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.

U.S. Benefits & Perks*

  • Fully paid medical, dental and vision coverage for employees and their eligible families (yes, fully paid premiums!)
  • The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, baby sitting, continuing education and much more
  • The 401(k) retirement plan offers matched contributions at 4% of annual salary
  • Flexible and generous time off - vacation, sick and volunteer days, plus 22 paid holidays - including the last week of the year.
  • Family friendly! 100% paid new parent leave for seven weeks plus an additional five weeks for pregnancy, flexible options to phase back in after leave, fully equipped lactation room.
  • For those emergency moments - long and short term disability, life insurance (2x salary) and an employee assistance program
  • Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses
  • Telecommuting and flexible work schedules available
  • Appropriate fuel for thinking and coding (aka, a pantry full of treats) and monthly massages to help staff relax
  • Paid travel to Wikimedia Foundation events all around the world!
  • Equipment including a laptop, monitor, plus a one-time stipend to cover any additional needs to make sure you have the best work experience
  • Great colleagues - diverse staff and contractors speaking dozens of languages from around the world, fantastic intellectual discourse, mission-driven and intensely passionate people

*Please note that for remote roles located outside of the U.S., we defer to our PEO to ensure alignment with local labor laws.

More information

Wikimedia Foundation
Blog
Wikimedia 2030
Wikimedia Medium Term Plan
Our Commitment to Equity
This is Wikimedia Foundation 
Facts Matter
Our Projects
Our Tech Stack

Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Engineering Manager, Site Reliability Engineering (Traffic)

Engineering Manager, Site Reliability Engineering (Traffic)

Summary

The Wikimedia Foundation is looking for an Engineering Manager to join our SRE team, reporting to the Director of Site Reliability Engineering.  As Engineering Manager, you will be responsible for supporting the engineers developing our infrastructure and supporting the services that depend on it, used by hundreds of millions of people around the world.

In this role, you will be managing the Traffic team, a remote-first, globally distributed team responsible for designing and operating a private and privacy-protecting global CDN for Wikipedia and related sister projects. Our Traffic stack handles public DNS, global request routing, TLS termination, HTTP content caching, and internal service routing for the public services of the Foundation, and is a critical layer in bringing our free content to our global audiences.

You are responsible for:

  • Managing one to two globally distributed teams within Wikimedia’s Site Reliability Engineering organization
  • Recruiting, hiring, and helping onboard new team members
  • Working with team members to set individual performance goals, and supporting them in meeting and evolving their goals and career path
  • Triaging incoming workload, maintaining focus on priorities, and setting realistic expectations for both peers and team members
  • Coordinating and communicating with other members of the Wikimedia engineering teams on relevant projects, and contributing to the organizational strategy
  • Continuously developing the roadmap of the team in alignment with other SRE and Technology teams, and helping to draft and execute the team’s annual and quarterly plans
  • Project managing new and existing initiatives
  • Leading the definition, refinement, and execution of the processes through which the team manages and performs work
  • Leading incident response, diagnosis, and follow-up on system alerts and outages across Wikimedia’s production infrastructure
  • Facilitate the definition and establishment of Service Level Objectives and track Error Budgets with service owners and stakeholders

Skills and Experience:

  • Prior experience managing teams
  • Prior hands-on experience with software or reliability engineering (within the last 3 years preferred)
  • Aptitude for automation and streamlining of tasks
  • Communicate effectively in both spoken and written English
  • Ability to work independently, as an effective part of a globally distributed team
  • Willing and able to travel several times a year for occasional in-person meetings
  • B.S. or M.S. in Computer Science or the equivalent in related work experience

Qualities that are important to us:

  • Commitment to the mission of the organization and our values
  • Commitment to our guiding principles
  • Ability to disagree in a respectful manner and yet work towards a solution even when you disagree
  • Good at asynchronous communication 
  • Solutions-focused. The Wikimedia ecosystem is complex, resources are limited, and our guiding principles are ambitious. We want you to work to find solutions embracing these factors.
  • Self motivated with an ability to navigate through ambiguity and bring a project to completion with limited directions
  • Curiosity and commitment to learn

Additionally, we’d love it if you have:

  • Experience working in a distributed, largely remote environment
  • Experience contributing to open source projects

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.

U.S. Benefits & Perks*

  • Fully paid medical, dental and vision coverage for employees and their eligible families (yes, fully paid premiums!)
  • The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, baby sitting, continuing education and much more
  • The 401(k) retirement plan offers matched contributions at 4% of annual salary
  • Flexible and generous time off - vacation, sick and volunteer days, plus 19 paid holidays - including the last week of the year.
  • Family friendly! 100% paid new parent leave for seven weeks plus an additional five weeks for pregnancy, flexible options to phase back in after leave, fully equipped lactation room.
  • For those emergency moments - long and short term disability, life insurance (2x salary) and an employee assistance program
  • Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses
  • Telecommuting and flexible work schedules available
  • Appropriate fuel for thinking and coding (aka, a pantry full of treats) and monthly massages to help staff relax
  • Paid travel to Wikimedia Foundation events all around the world!
  • Equipment including a laptop, monitor, plus a one-time stipend to cover any additional needs to make sure you have the best work experience
  • Great colleagues - diverse staff and contractors speaking dozens of languages from around the world, fantastic intellectual discourse, mission-driven and intensely passionate people

*Please note that for remote roles located outside of the U.S., we defer to our PEO to ensure alignment with local labor laws.

More information

Wikimedia Foundation
Blog
Wikimedia 2030
Wikimedia Medium Term Plan
Our Commitment to Equity
This is Wikimedia Foundation 
Facts Matter
Our Projects
Our Tech Stack

Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Senior Software Engineer, Wikimedia Enterprise

Senior Software Engineer

Summary

The Wikimedia Foundation is looking for a Senior Software Engineer to join our team, reporting to Product Manager. As the Senior Software Engineer, you will be a core member of the Wikimedia Enterprise engineering team and will contribute heavily to some of the high impact challenges behind innovating, building, and maintaining Wikipedia’s data feeds for high volume reusers. You will also be a leader in the long term strategy of the project, working with tech leadership to propose infrastructure that meets goals of our movement and the needs of our customers. In this role, you will become an expert on AWS and the tradeoffs of different infrastructure setups for short and long term sustainability of large scale data products. You will work directly with tech and product leadership to craft strategy, and directly with the engineering team to build better software that will meet requirements from our customers.

We are a distributed and diverse team of engineers with a drive to explore, experiment, and embrace new technologies. We act sort of like a startup within the Wikimedia Foundation: we build quickly, deploy often, and our work has a very high impact on the global knowledge ecosystem.

If you are up to the challenge of working on something fast paced, of creating services that will revolutionize the systems distributing our knowledge for billions of people across the world, and enjoy the idea of working with a globally distributed team, you might be just the person we need. 

Read more about the project in WIRED and Insider.

You are responsible for:

  • Bringing your creativity to improve our current infrastructure
  • Being a key part of planning our future technical roadmap
  • Maintaining and improving the reliability of highly used commercial data feeds 
  • Supporting new code/feature deployments
  • Troubleshooting, debugging and following-up on emerging issues in our application stack and its surroundings
  • Being the interface between the Wikimedia Foundation’s SRE team and Wikimedia Enterprise
  • Assisting in the architectural design of new services and making them operate at scale
  • Incident response, diagnosis and follow-up on system outages or alerts across Wikimedia Enterprise’s production infrastructure
  • Sharing our values and work in accordance with them

Skills and Experience:

  • 3+ years experience in an SRE/Operations/DevOps role as part of a team
  • Being comfortable working in a semi-ambiguous environment, similar to that of a startup
  • Experience in supporting complex web applications running on Amazon Web Services or other comparable cloud platforms
  • Experience working with Kafka or similar distributed event processing systems
  • Experience working with Nodejs and Go applications
  • Comfortable with configuration management and orchestration tools (ECS, Kubernetes), and modern observability infrastructure (monitoring, metrics and logging)
  • Aptitude for automation and streamlining of tasks
  • Comfortable with shell and scripting languages used in an SRE/Operations engineering context (e.g. Python, Go, Bash, Ruby, etc.)
  • Good understanding of Linux/Unix fundamentals and debugging skills
  • Strong English language skills and ability to work independently, as an effective part of a globally distributed team
  • B.S. or M.S. in Computer Science or equivalent in related work experience

Qualities that are important to us:

  • Track record of open source contributions is highly appreciated
  • Experience with non-cloud hosted infrastructure
  • Startup experience is a plus
  • Remote work experience with a highly distributed team

Additionally, we’d love it if you have:

  • Fluency in languages other than English

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.

U.S. Benefits & Perks*

  • Fully paid medical, dental and vision coverage for employees and their eligible families (yes, fully paid premiums!)
  • The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, baby sitting, continuing education and much more
  • The 401(k) retirement plan offers matched contributions at 4% of annual salary
  • Flexible and generous time off - vacation, sick and volunteer days, plus 22 paid holidays - including the last week of the year.
  • Family friendly! 100% paid new parent leave for seven weeks plus an additional five weeks for pregnancy, flexible options to phase back in after leave, fully equipped lactation room.
  • For those emergency moments - long and short term disability, life insurance (2x salary) and an employee assistance program
  • Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses
  • Telecommuting and flexible work schedules available
  • Appropriate fuel for thinking and coding (aka, a pantry full of treats) and monthly massages to help staff relax
  • Great colleagues - diverse staff and contractors speaking dozens of languages from around the world, fantastic intellectual discourse, mission-driven and intensely passionate people

*Please note that for remote roles located outside of the U.S., we defer to our PEO to ensure alignment with local labor laws.

More information

Wikimedia Foundation
Blog
Wikimedia 2030
Wikimedia Medium Term Plan
Our Commitment to Equity
This is Wikimedia Foundation 
Facts Matter
Our Projects
Our Tech Stack

Apply Now
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Senior Development Officer (Endowment)

Summary

The Wikimedia Foundation is looking for a Senior Development Officer (Endowment). This role is a critical part of the Wikimedia Foundation’s fundraising team, focused on raising current and planned gifts for the Wikimedia Endowment. 

The Wikimedia Foundation is the non-profit organization that operates Wikipedia – one of the most popular websites in the world. In 2016, we launched the Wikimedia Endowment in order to support Wikipedia and other Wikimedia projects in perpetuity. To date, we have grown the Endowment to over $90 million through a mix of individual, corporate, and planned gifts. 

The Senior Development Officer (Endowment) will report to and work closely with the Director of Endowment to develop and execute Endowment fundraising strategies. You will manage a dynamic portfolio of major gift prospects, serving as one of the front-line fundraisers for the Endowment team. Succeeding in this environment requires comfort with both highly personalized cultivation strategies for individual donors in your portfolio as well as email outreach to a broad array of donors at scale. 

The Senior Development Officer (Endowment) will travel occasionally for donor meetings and events. You can work remotely from any location within convenient travel to major metropolitan areas of the United States, or may work from the Wikimedia Foundation’s headquarters in San Francisco or our Washington, DC office. (Note that the Wikimedia Foundation’s offices are currently closed due to the COVID-19 pandemic. Travel and in-office work will resume when it is safe to do so.)

You are responsible for:

  • Serving as a front-line fundraiser for a team currently tasked with raising $5M per year in direct donations to the Endowment
  • Fostering strong, life-long relationships with a diverse portfolio of individual donors 
  • Soliciting and securing major and planned gifts, both independently and in collaboration with colleagues on the Major Gifts & Foundations and Endowment teams
  • Assisting the Endowment Director in developing the strategy and content for scaled online fundraising campaigns
  • Developing intimate, high-end donor cultivation events, including building invitation lists, assisting with program content, and executing post-event cultivation strategies, in conjunction with the Events Manager.
  • Creating written materials to support fundraising, including meeting/event briefings, activity reports, solicitation letters, proposals, and stewardship reports
  • Managing a variety of Endowment communications, including project management, writing, and editing of these pieces, in collaboration with other staff across the Foundation
  • Assisting with gift processing, acknowledgements, donor recognition, and other gift administration tasks as needed
  • Tracking your contact with donors in our donor database

Skills and Experience:

  • 4+ years of successful fundraising experience including at least 3 years of direct major gifts experience
  • A record of personal success in raising money from individual major donors through current and planned gifts in the 5 to 6-figure range
  • Broad-based knowledge of various development activities, including: direct solicitations, event planning and management, and planned giving
  • Excellent relationship management skills and the ability to work with a diverse group of donors and team members across geographies
  • Excellent verbal communication skills
  • Demonstrably strong writing skills
  • Ability to work with a high degree of autonomy and accountability
  • Ability to maintain confidentiality of donor information and a finely-tuned sense of discretion
  • Ability to travel occasionally to meet with donors in person and attend Foundation gatherings
  • Comfort and experience in a technology-driven environment
  • A college degree

Qualities that are important to us:

  • A mission-focused professional with an understanding of, belief in, and commitment to the open source movement, net neutrality, the benefits of the free exchange of information; a passion for communicating how these principles are important in the development of civil societies; and an ability to communicate that passion
  • We are an international organization serving an internationally distributed audience. A strong international perspective with personal experience in cross-cultural communication is highly valued
  • Articulate and persuasive communicator, both in speaking and writing
  • Active listening and strategizing; comfortable receiving input from many sources, and able to act on information to develop increased support
  • Detail-oriented, able to maintain systems, track progress, and follow-up in a timely fashion
  • Sharing a culture of constructive criticism and respect
  • Self-motivated professional who takes initiative and has the ability to work independently
  • Gravitas and professionalism appropriate for interacting with high level donors, board members, and C-level staff

Additionally, we’d love it if you have:

  • Experience working in an organization with a distributed workforce
  • Experience with endowment campaigns
  • Experience marketing and/or securing planned gifts
  • Fluency in languages other than English

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.

U.S. Benefits & Perks*

  • Fully paid medical, dental and vision coverage for employees and their eligible families (yes, fully paid premiums!)
  • The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, baby sitting, continuing education and much more
  • The 401(k) retirement plan offers matched contributions at 4% of annual salary
  • Flexible and generous time off - vacation, sick and volunteer days, plus 19 paid holidays - including the last week of the year.
  • Family friendly! 100% paid new parent leave for seven weeks plus an additional five weeks for pregnancy, flexible options to phase back in after leave, fully equipped lactation room.
  • For those emergency moments - long and short term disability, life insurance (2x salary) and an employee assistance program
  • Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses
  • Telecommuting and flexible work schedules available
  • Appropriate fuel for thinking and coding (aka, a pantry full of treats) and monthly massages to help staff relax
  • Great colleagues - diverse staff and contractors speaking dozens of languages from around the world, fantastic intellectual discourse, mission-driven and intensely passionate people

*Please note that for remote roles located outside of the U.S., we defer to our PEO to ensure alignment with local labor laws.

More information

Wikimedia Foundation
Blog
Wikimedia 2030
Wikimedia Medium Term Plan
Diversity and inclusion information for Wikimedia workers, by the numbers
Wikimania 2019
Annual Report - 2018 

This is Wikimedia Foundation 
Facts Matter
Our Projects
Fundraising Report

Apply Now
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Human Resources Business Partner

HUMAN RESOURCES BUSINESS PARTNER

Summary

The WMF vision is to “Imagine a world in which every single human being can freely share in the sum of all knowledge.” The Human Resources Business Partner (“HRBP”) will collaborate with Lead HRBPs and across teams to develop, implement and align people processes and performance to drive continuous growth and knowledge sharing across the Foundation.The HRBP is an accomplished connector who collaborates, problem solves, and gets results, celebrating wins while learning from mistakes. The position requires a balance of strategic vision and tactical implementation, experience in the intersection of change management and international human resource development, serving as a consultant to employees on human resource-related issues.

This position will report to the VP, Talent and Culture (“T&C”) (to be hired) and work in partnership with the Lead HRBPs and T&C staff to ensure support, alignment and connection to Foundation’s T&C services and programs, as well as acting as an ambassador for the Foundation’s values and culture.

You are responsible for:

  • In collaboration with Lead HRBPs and T&C, implementing solutions to meet changing business and talent needs to support the Foundation and team objectives, proposing plans which build capability, and delivering against the strategic initiatives of T&C
    • Using quantitative and qualitative data to inform strategies and plans
  • Supporting the  talent review processes to recommend skill building for an employee, team, or manager to achieve their goals
    • Supporting managers and staff with processing changes that arise from recommendations
    • Providing day-to-day guidance in line with HRBP to employees and managers (i.e. coach, career development)
  • Organizational Development: implementing solutions that improve employee engagement, retention, leadership development, org culture, and productivity
  • Collaborating on internal and external communications messages with the Lead HRBPs and Chief of Talent & Culture (together with the communications team as necessary)
    • Facilitating department discussions on talent and culture issues
  • Employee Relations: working closely with staff to improve work relationships, build morale, and increase productivity and retention, including mediating complex staff issues with compassion, active listening, and understanding, while maintaining confidentiality
    • Liaising with internal legal counsel, reducing legal risks and ensuring compliance
    • Tactfully facilitating and counseling managers and employees on a range of performance related issues, providing guidance on corrective action
  • Working with the Learning & Development team to identify training needs for teams and individuals to support staff to prioritize and implement best practices in their respective work areas
    • Providing coaching to employees in a variety of formats (both individually and as a team)

Skills and Experience:

  • Bachelor’s degree in human resources or a related field and 5+yrs human resources experience, or equivalent experience/education
  • Experience in change management and human resources development, training and capacity development, as well as coaching and facilitating high performing teams
  • Experience working with diverse, multi-cultural teams, bonus points for international environments
  • Experience using data analytics platforms (Excel, Google Sheets) to inform storytelling and presentations
  • Strong collaborator - Ability to collaborate and operate in a "one team" environment across all levels of the organization
  • HR acumen - Familiar with the complete HR service portfolio including OD and talent management and able to effectively partner with other COE talent acquisition, total rewards, learning & development, people operations and diversity & inclusion
  • Business acumen- Understand the organization's business strategies and dynamically changing external business competition, conditions and trends. Translate this knowledge into appropriate management and HR actions
  • OD acumen: experience translating OD strategies into practical business applications at progressively increasing levels of scope and complexity.  
    • Proven ability to collaborate with stakeholders to identify needs and develop solutions
    • Operates with a global mindset while fostering the open exchange of ideas between people
  • Partnering and influence - Present solutions in ways that are heard, understood and supported. Add insight that positively influences senior management decision-making. Communicate with clarity, conviction and confidence across regions/cultures, including upward when necessary
  • Personal credibility - Consistently offer quality advice, counsel and insight. Maintain self-esteem and that of others while directly and constructively addressing issues. Create trust and mutual respect
  • Ability to maximize relationships, build trust and communicate effectively is required in order to analyze HR issues, provide information, direction and advice as described
  • Proven employee relations experience with ability to navigate sensitive, confidential matters  
    • Experience advising on performance improvement plans including exit interviews  
    • Experience collaborating with legal team on employment law matters to mitigate risk to the organization and our employees
  • Good technical knowledge of human resources and its role within the business
  • Possess strong communication, interpersonal, and presentation skills and the ability to deal effectively and professionally with all levels of employees and management. Good analytical skills, problem solving and decision-making skills are required to provide support as described
  • Excellent planning, time management, prioritization, and organizational skills. The ability to handle competing priorities calmly under pressure and within restricted timeframes is essential

Qualities that are important to us:

  • Resilience—we work on new and interesting problems in transparent and collaborative ways
  • Being open, curious, and inquiring in our work
  • Willingness to experiment with new ideas and solutions
  • Internal motivation and high standards
  • Working together for outcomes, and being willing to let go to scale or change course
  • Making lasting and supportive relationships with your leadership clients and employees
  • The ability to excel in a fast-paced, changing environment that often requires fast turn‐around and navigating ambiguous situations
  • Sharing a culture of constructive criticism and respect
  • A strong sense of caring, partnered with an excellent sense of humor  

Additionally, we’d love it if you have:

  • Non-profit experience gets bonus points
  • Tech industry experience is a plus
  • Experience with HR tools like Namely & Greenhouse, and finance tools like Adaptive is a plus

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.

U.S. Benefits & Perks*

  • Fully paid medical, dental and vision coverage for employees and their eligible families (yes, fully paid premiums!)
  • The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, baby sitting, continuing education and much more
  • The 401(k) retirement plan offers matched contributions at 4% of annual salary
  • Flexible and generous time off - vacation, sick and volunteer days, plus 22 paid holidays - including the last week of the year.
  • Family friendly! 100% paid new parent leave for seven weeks plus an additional five weeks for pregnancy, flexible options to phase back in after leave, fully equipped lactation room.
  • For those emergency moments - long and short term disability, life insurance (2x salary) and an employee assistance program
  • Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses
  • Telecommuting and flexible work schedules available
  • Appropriate fuel for thinking and coding (aka, a pantry full of treats) and monthly massages to help staff relax
  • Paid travel to Wikimedia Foundation events all around the world!
  • Equipment including a laptop, monitor, plus a one-time stipend to cover any additional needs to make sure you have the best work experience
  • Great colleagues - diverse staff and contractors speaking dozens of languages from around the world, fantastic intellectual discourse, mission-driven and intensely passionate people

*Please note that for remote roles located outside of the U.S., we defer to our PEO to ensure alignment with local labor laws.

More information

Wikimedia Foundation
Blog
Wikimedia 2030
Wikimedia Medium Term Plan
Our Commitment to Equity
This is Wikimedia Foundation 
Facts Matter
Our Projects
Our Tech Stack

Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Senior Accountant

SENIOR ACCOUNTANT

Summary

The Senior Accountant is a member of the accounting team and responsible for assisting with the execution of daily accounting processes, including accounts payable, accounts receivable, month-end close, and year-end tax preparation and audit processes in a fast paced, agile environment.  Under the supervision of the Accounting Manager, the Senior Accountant will partner with the Accounting team and other teams within the foundation to ensure that there are sufficient systems and procedures in place to provide effective support to existing and new program implementation.

You are responsible for:

  • Prepare monthly bank and general ledger account reconciliations.
  • Responsible for the maintenance of the general ledger.
  • Responsible for month-end closing journal entries, including expenses accruals and prepaid amortization.
  • Review weekly A/P and expense reports, including verifying the accuracy of coding.
  • Review monthly credit card reconciliation and charges.
  • Oversee fixed assets capitalization and depreciation.
  • Assist with month-end and year-end reporting
  • Assist with the annual audit and preparation of financial statements under GAAP for Not-for-Profit organizations
  • Assist with various tax filing needs e.g. Sales/Use tax, business property tax return, city tax and annual tax preparation form 990
  • Oversee the preparation and filing of the annual Form 1099.
  • Assist with the continuous improvement of processes.
  • Additional duties assigned as required.

Skills and Experience:

  • B.A. Degree in Accounting or Finance from a four-year college or university.
  • Minimum of 4 years of progressive Accounting experience.
  • Knowledge and experience implementing accounting internal control procedures.
  • Knowledge of GAAP for Not-for-Profit organizations.
  • Deep understanding of accrual basis accounting
  • Proactive learner, enjoys problem solving, takes ownership
  • Strong communication skills, including verbal and written.
  • Ability to effectively communicate to all levels of the organization.
  • Ability to manage multiple competing tasks and meet established deadlines.
  • Ability to work as part of an integrated team as well as independently.
  • Ability to work in an open, transparent, and collaborative environment.
  • Strong attention to detail.
  • Strong Excel skills.
  • Strong accounting system skills.
  • Ability to work well with people with a very wide diversity of demographic and cultural characteristics.

Qualities that are important to us:

  • A focused and detail-oriented individual that thrives in a highly collaborative, dynamic, fast paced and agile environment.
  • Passionate for numbers, spreadsheets, and can easily get excited about accounting principles discussions.
  • An individual that takes pride in personal and professional responsibility and integrity.

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.

U.S. Benefits & Perks*

  • Fully paid medical, dental and vision coverage for employees and their eligible families (yes, fully paid premiums!)
  • The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, baby sitting, continuing education and much more
  • The 401(k) retirement plan offers matched contributions at 4% of annual salary
  • Flexible and generous time off - vacation, sick and volunteer days, plus 22 paid holidays - including the last week of the year.
  • Family friendly! 100% paid new parent leave for seven weeks plus an additional five weeks for pregnancy, flexible options to phase back in after leave, fully equipped lactation room.
  • For those emergency moments - long and short term disability, life insurance (2x salary) and an employee assistance program
  • Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses
  • Telecommuting and flexible work schedules available
  • Appropriate fuel for thinking and coding (aka, a pantry full of treats) and monthly massages to help staff relax
  • Paid travel to Wikimedia Foundation events all around the world!
  • Equipment including a laptop, monitor, plus a one-time stipend to cover any additional needs to make sure you have the best work experience
  • Great colleagues - diverse staff and contractors speaking dozens of languages from around the world, fantastic intellectual discourse, mission-driven and intensely passionate people

*Please note that for remote roles located outside of the U.S., we defer to our PEO to ensure alignment with local labor laws.

More information

Wikimedia Foundation
Blog
Wikimedia 2030
Wikimedia Medium Term Plan
Our Commitment to Equity
This is Wikimedia Foundation 
Facts Matter
Our Projects
Our Tech Stack

Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Senior Data Analyst (Contract)

SENIOR DATA ANALYST (CONTRACT)

Summary

The fundraising team at the Wikimedia Foundation conducts worldwide campaigns across nearly 40 countries and 20 languages, collecting small donations (averaging about $15) as well as larger offline donations to support the Wikimedia Foundation’s mission to empower and engage people around the world with free knowledge. The Fundraising Operations team is looking for an experienced Senior Data Analyst to join our team, to support the process of making data driven decisions to improve the effectiveness of our fundraising strategies, while staying true to our values of openness, transparency and respect of user privacy. This will be a full time (40 hours/week) contractor position. As the Senior Data Analyst, you will be reporting to and work closely with the Lead Data Strategist to support, optimize and enhance the real-time reporting structure that powers the Fundraising Analytics team - as well using that infrastructure to generate powerful insights that inform the strategy of the Fundraising team at large. 

In this role, you will work with fellow data professionals, technologists, and fundraisers to automate data flows, provide clean and aggregated fundraising data to generate actionable insights to optimize fundraising outcomes. You will work with data from a wide variety of countries and donation streams, and you will need to present this data to stakeholders at a variety of levels of abstraction.

You are responsible for:

  • Delivering actionable insights and analysis on global fundraising campaigns and fundraising strategic objectives to technical and non-technical stakeholders 
  • Delivering reporting, statistical analysis and providing guidance on test setup within our iterative A/B testing program 
  • Analytics database management and optimization to support the regular reporting needs driven by a growing donor base
  • Transform and clean data to support analytics needs by making it more easily and quickly accessible
  • Provide the Analytics team with technical QA to ensure data quality and reliability

Skills and Experience:

  • Experienced professional able to resolve a wide range of data challenges in elegant and creative ways
  • Experience transforming data using Tableau, PowerBI, Superset, or similar BI tools to demonstrate meaningful insights across multiple levels within an organization
  • Proficient  SQL user, with working knowledge of CRUD operations and dynamic SQL
  • Comfortable working with data-related python and/or R packages for data cleaning and modeling
  • Practical statistical expertise and an understanding of digital campaigns
  • Comfortable with giving and receiving code reviews through git (GitHub, Gerrit, BitBucket, etc.)
  • Proven ability to adhere to deadlines and to seek out learning and support
  • Excellent verbal and written communication skills as well as the ability to clearly communicate technical concepts to non technical stakeholders

Qualities that are important to us:

  • Strong value and mission fit with the Wikimedia movement and Foundation
  • Comfortable working in a highly collaborative, consensus-oriented environment
  • Ability to work effectively in multiple cultural contexts

Additionally, we’d love it if you have:

  • Experience with open source technologies and communities
  • Comfortable working in a terminal / command line environment
  • Conceptual understanding of cron or other automated scheduler tools
  • Experience working with noSQL and non-structured data

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.

More information

Wikimedia Foundation
Blog
Wikimedia 2030
Wikimedia Medium Term Plan
Our Commitment to Equity
This is Wikimedia Foundation 
Facts Matter
Our Projects
Our Tech Stack

Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Senior Product Manager, Structured Data

SENIOR PRODUCT MANAGER, STRUCTURED DATA

Summary

Wikipedia is looking for an experienced and collaborative Product Manager to help build features that enable our communities to achieve our Vision: a world in which every single human being can freely share in the sum of all knowledge.

Product Managers at Wikipedia work with researchers, engineers and designers to build features, products and services used by hundreds of millions of people around the world. This is an opportunity to ‘do good’ while having a high level of impact at a large-scale media property.

About the role

Wikipedia content is primarily a mix of prose and tables, which means the content is not easily machine readable. This makes it challenging for us to reformat, search or repurpose the content and it makes it difficult for other individuals and organizations to create new experiences from our content.   The Structured Data team’s goal is to bring more structure to Wikipedia content by creating ways for users to structure the content and then build or support features that make use of the new structure.  As an example,  the team recently  integrated machine-readable data into our image repository, and then developed a greatly improved search experience.

As a Product Manager, you will:   

  • Lead the prioritization and development of new products to enable the world to consume information and participate in information production.
  • Co-creating and communicate a product vision to internal and external partners
  • Work with a highly talented team of engineers and designers to define, design, and build features that delight
  • Collaborating with our large community of users and volunteers to improve features
  • Understand user needs in order to prioritize new features and product enhancements
  • Release early and often, getting feedback from users to help improve features.
  • Using both qualitative and quantitative methods to inform decision making and measure the impact of features
  • Be a positive force for change!

Requirements:   

  • 2+ years product Management experience
  • Experience building consumer-facing products
  • Experience working with cross-functional teams to ship products  
  • Outstanding written and verbal communication skills   
  • Passion for increasing participation on Wikipedia and other Wikimedia projects

Pluses:  

  • Experience developing a Structured Data ecosystem including structured content, knowledge graphs and taxonomies
  • Experience with Search Platforms
  • Experience working with large groups of active collaborators: community building, activism, product evangelism, or in open source movements
  • Proficiency in more than one language
  • Experience building for mobile
  • Experience editing Wikipedia
  • Experience with open source software development 

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.

U.S. Benefits & Perks*

  • Fully paid medical, dental and vision coverage for employees and their eligible families (yes, fully paid premiums!)
  • The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, baby sitting, continuing education and much more
  • The 401(k) retirement plan offers matched contributions at 4% of annual salary
  • Flexible and generous time off - vacation, sick and volunteer days, plus 22 paid holidays - including the last week of the year.
  • Family friendly! 100% paid new parent leave for seven weeks plus an additional five weeks for pregnancy, flexible options to phase back in after leave, fully equipped lactation room.
  • For those emergency moments - long and short term disability, life insurance (2x salary) and an employee assistance program
  • Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses
  • Telecommuting and flexible work schedules available
  • Appropriate fuel for thinking and coding (aka, a pantry full of treats) and monthly massages to help staff relax
  • Paid travel to Wikimedia Foundation events all around the world!
  • Equipment including a laptop, monitor, plus a one-time stipend to cover any additional needs to make sure you have the best work experience
  • Great colleagues - diverse staff and contractors speaking dozens of languages from around the world, fantastic intellectual discourse, mission-driven and intensely passionate people

*Please note that for remote roles located outside of the U.S., we defer to our PEO to ensure alignment with local labor laws.

More information

Wikimedia Foundation
Blog
Wikimedia 2030
Wikimedia Medium Term Plan
Our Commitment to Equity
This is Wikimedia Foundation 
Facts Matter
Our Projects
Our Tech Stack

Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Site Reliability Engineer, Wikimedia Cloud Services

Site Reliability Engineer, Wikimedia Cloud Services

Summary

The Wikimedia Foundation is looking for a Site Reliability Engineer to join our team, reporting to the manager of Cloud Services. As the Site Reliability Engineer, you will be responsible for maintaining the platforms and services for the Wikimedia Technology Community. In this role, you will maintain, upgrade and add new services to our existing cloud, data, and kubernetes infrastructure.

Come work within the Technology department at the Wikimedia Foundation! Cloud Services curates environments that host tools and services utilized across Wikimedia projects. A significant portion of edit traffic on Wikipedia for example, is done by community developed tools we host! 

Our team maintains Infrastructure as a Service, Platform as a Service, and Data as a Service products. The team works in partnership (our puppet repo is public! And yes, you can contribute to it!) with the larger Wikimedia volunteer community to manage these environments.  Candidates should be comfortable communicating in public and asynchronous ways with volunteers and developers from around the world.

You’ll work remotely with a full-time distributed team, with members spread between Europe and North America, and need to overlap (UTC-4 to UTC+2) working hours.  Some examples of the type of work you’ll be doing include:

And the backlog has even more details!

You are responsible for:

  • Performing day-to-day operational tasks on Wikimedia’s Cloud Services infrastructure (deployment, maintenance, configuration, troubleshooting). Develop and support automation tools and processes in support of these tasks.
  • Participating in on-call rotation and support in a 24x7 environment

Skills and Experience:

  • Comfortable working and thriving within a Linux ecosystem
  • Software development skills in at least one of the following languages: Python, Go, Javascript, and/or Ruby
  • B.S. or M.S. in Computer Science or related field or equivalent in related work experience.

Qualities that are important to us:

  • Share our values, appreciate our code of conduct, support our team norms, and work in accordance with all three
  • Strong English language skills and ability to work independently, as an effective part of a globally distributed team
  • Support of our users (volunteer and staff developers) using our service offerings
  • Passionate about the value of learning and growing together  

Additionally, we’d love it if you have:

  • Interest in open source software projects and communities
  • Utilized configuration management tools such as Puppet, Ansible, Chef, and SaltStack
  • Experience in designing and operating Ceph or similar distributed storage clusters in production environments
  • Built data pipelines and or worked with streaming real time data
  • Used Kubernetes, Docker Swarm, Mesos, or similar container orchestration platforms
  • Operated an elastic computing environment such as OpenStack or Cloudstack
  • Operated Open Source database systems like MySQL and Postgres
  • Experience in serverless computing environments
  • Linux systems troubleshooting and debugging skills
  •  

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.

U.S. Benefits & Perks*

  • Fully paid medical, dental and vision coverage for employees and their eligible families (yes, fully paid premiums!)
  • The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, baby sitting, continuing education and much more
  • The 401(k) retirement plan offers matched contributions at 4% of annual salary
  • Flexible and generous time off - vacation, sick and volunteer days, plus 22 paid holidays - including the last week of the year.
  • Family friendly! 100% paid new parent leave for seven weeks plus an additional five weeks for pregnancy, flexible options to phase back in after leave, fully equipped lactation room.
  • For those emergency moments - long and short term disability, life insurance (2x salary) and an employee assistance program
  • Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses
  • Telecommuting and flexible work schedules available
  • Appropriate fuel for thinking and coding (aka, a pantry full of treats) and monthly massages to help staff relax
  • Great colleagues - diverse staff and contractors speaking dozens of languages from around the world, fantastic intellectual discourse, mission-driven and intensely passionate people

*Please note that for remote roles located outside of the U.S., we defer to our PEO to ensure alignment with local labor laws.

More information

Wikimedia Foundation
Blog
Wikimedia 2030
Wikimedia Medium Term Plan
Our Commitment to Equity
This is Wikimedia Foundation 
Facts Matter
Our Projects
Our Tech Stack

Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Senior Site Reliability Engineer, Search Platform

Senior Site Reliability Engineer

Summary

The Wikimedia Foundation is looking for a Senior Site Reliability Engineer to join our team, reporting to the Search Platform Engineering Manager. As the Senior Site Reliability Engineer, you will be responsible for supporting, maintaining and extending Wikidata Query Service (WDQS), the essential infrastructure that supports querying Wikidata and our Search infrastructure, powering the searchbox on Wikipedias and other higher level features..

The Search Platform team is dedicated to “help people easily discover knowledge on Wikipedia and its sister projects by providing tools and infrastructure for casual readers and expert users with precise needs, while maintaining a strong emphasis on privacy.” We are a mixed-skill team composed of software engineers, a computational linguist, and a site reliability engineer. We are responsible for Search and the Wikidata Query Service. We are a fully remote team, spread across UTC-8 to UTC+1 timezones. When the world is not locked down by a pandemic, we see each other in person two or three times per year.

Wikidata Query Service is a SPARQL endpoint, backed by a graph database (more precisely an RDF Triple Store) that is live updated from Wikidata. WDQS provides the means to query Wikidata, to ask questions that would otherwise be impossible to answer, and to provide the base infrastructure on which our community can build tools and bots to query and edit Wikidata. We’ve written a great blog post if you want more context.

Wikidata has recently reached item number 10’000’000. Our graph database contains almost 12 billion triples, and has grown by over 250 million triples over the last three months. This is one of the largest public SPARQL endpoints on the internet. You would be helping us support this rapid growth.

CirrusSearch is the Mediawiki extension, backed by Elasticsearch, that provides Search capabilities to all of our wikis, serving around 2000 requests per second. We do Machine Learning Ranking and other data centric approaches to Search, supported by Kafka and Hadoop.

Your job as part of this team would be to use your skills to help us maintain and scale the Wikidata Query Service and Search. Your first project is likely to be setting up an Apache Flink cluster on Kubernetes that will allow us to update Wikidata Query Service more efficiently. This platform has the potential to become our new standard for stateful stream processing across the Foundation.

Here are some examples of projects we have been (or still are) working on:

  • Rearchitecting and rewriting the update process that ships data from Wikidata to WDQS, introducing Apache Flink as a stateful event processing framework.
  • Integrating Wikidata and Search.
  • Maintaining the beta Wikimedia Commons Query Service (WCQS) SPARQL endpoint and upgrading it to production status.
  • Rearchitecting our Elasticsearch cluster to allow for additional growth in the size of our indices, splitting into more independent Elasticsearch clusters.

You are responsible for:

  • Deployment, scaling, monitoring, provisioning and support of our Search and SPARQL endpoints
  • Providing guidance and expertise to the team on productionizing our applications

Skills and Experience:

  • Experience as a Site Reliability Engineer, experience working on bare metal is a plus.
  • Experience with Configuration Management Systems (Puppet, Ansible, …)
  • Experience in supporting highly available and high-traffic web-facing applications.
  • Be open to supporting JVM-based applications.
  • English language skills and ability to work independently, as an effective part of a globally distributed team.
  • B.S. or M.S. in Computer Science, related field, or equivalent in related work experience. Do not feel you need a degree to apply; we value hands-on experience most of all.

Qualities that are important to us:  

Additionally, we’d love it if you have:

  • Experience with search
  • Experience with graph databases, in particular RDF / SPARQL
  • Experience with event streaming platforms (Kafka or similar)
  •  

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.

U.S. Benefits & Perks*

  • Fully paid medical, dental and vision coverage for employees and their eligible families (yes, fully paid premiums!)
  • The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, baby sitting, continuing education and much more
  • The 401(k) retirement plan offers matched contributions at 4% of annual salary
  • Flexible and generous time off - vacation, sick and volunteer days, plus 22 paid holidays - including the last week of the year.
  • Family friendly! 100% paid new parent leave for seven weeks plus an additional five weeks for pregnancy, flexible options to phase back in after leave, fully equipped lactation room.
  • For those emergency moments - long and short term disability, life insurance (2x salary) and an employee assistance program
  • Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses
  • Telecommuting and flexible work schedules available
  • Appropriate fuel for thinking and coding (aka, a pantry full of treats) and monthly massages to help staff relax
  • Paid travel to Wikimedia Foundation events all around the world!
  • Equipment including a laptop, monitor, plus a one-time stipend to cover any additional needs to make sure you have the best work experience
  • Great colleagues - diverse staff and contractors speaking dozens of languages from around the world, fantastic intellectual discourse, mission-driven and intensely passionate people

*Please note that for remote roles located outside of the U.S., we defer to our PEO to ensure alignment with local labor laws.

More information

Wikimedia Foundation
Blog
Wikimedia 2030
Wikimedia Medium Term Plan
Our Commitment to Equity
This is Wikimedia Foundation 
Facts Matter
Our Projects
Our Tech Stack

Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Privacy Program Manager

Privacy Program Manager

Summary

Wikimedia envisions a world where the sum total of human knowledge is available to everyone.

The Wikimedia Foundation, the nonprofit home of Wikipedia, Wikimedia Commons, and other free educational projects, serves as the hub of a global movement of hundreds of thousands of contributors collaborating to collect and share the sum of all human knowledge with the world.

As Wikimedia pursues a new global strategic direction, our Legal department is tasked with solving many legal questions, including some no one has fully considered before. We are looking for a Privacy Program Manager to join our in-house legal department to help coordinate and evolve Wikimedia’s Privacy program. This will include managing, triaging and supporting our privacy workflows. Ideal candidates will not only have the skills to manage a privacy portfolio, but will also connect with Wikimedia’s mission and understand the importance of privacy in our unique context. 

Who Should Apply:

At Wikimedia, we serve the world. We believe that there is no way to meaningfully achieve our goal of reaching every single human unless our organization reflects the full breadth of the human experience. To that end, the Wikimedia Foundation recruits candidates from a broad range of backgrounds and experiences, including those from historically marginalized groups — women, people with disabilities, people of color, formerly incarcerated people, people who are lesbian, gay, bisexual, transgender, and/or gender nonconforming, first and second generation immigrants, and people from low-income families. A diversity of lived experiences is reflective of those who create and use Wikimedia every day.

Essential Functions of Role:

  • Help coordinate and manage Wikimedia’s privacy workflows. 
  • Assess current processes and advise on, design, and implement potential improvements.
  • Work cross-functionally across our teams to ensure that Wikimedia’s privacy protocols are uniformly applied.
  • Collaborate with Wikimedia staff and volunteers to improve privacy and security structures and systems for the Wikimedia movement.
  • Provide support and training to staff on privacy-related issues.
  • Other duties as assigned. 

Skills and Experience:

  • Project management experience. 
  • Training, knowledge of, or experience with global data privacy law.
  • Ability to excel in a fast-paced, multitasking environment that demands high-quality work on short deadlines.
  • Training, knowledge of, or experience supporting regulatory and compliance matters. 
  • Ability to identify and implement practical solutions to abstract or complex problems. 
  • Ability to adhere to deadlines, and complete work independently. 
  • Ability to travel, including internationally; and to travel or work on weekends if and when needed, due to conferences, legal needs, etc. 
  • Ability to communicate and collaborate across cultures and timezones; if you’re not located in the San Francisco Bay Area, please be generally available during West Coast work hours.
  • Excellent writing and presentation skills.

Qualities that are important to us: 

  • Appreciation for and alignment with Wikimedia's mission.
  • Strong interpersonal and collaboration skills and ability to work well on a team. 
  • A desire to learn, stretch, and grow.

Additionally, we'd love it if you have: 

  • Experience working as a privacy program manager or managing privacy- or security-related projects.
  • Experience working across borders and cultures. 
  • Knowledge of, or experience with, computer code and technologies for website hosting and database management. In particular, experience with large databases would be valuable.
  • Ability to speak additional languages besides English.
  • Prior experience working with or participating in online communities, especially large or specialist volunteer communities. 
  • Prior experience working in the technology sector. 
  • Prior experience working with a remote workforce. 
  • Prior work, internship, or volunteer experience in the nonprofit sector.

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.

U.S. Benefits & Perks*

  • Fully paid medical, dental and vision coverage for employees and their eligible families (yes, fully paid premiums!)
  • The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, baby sitting, continuing education and much more
  • The 401(k) retirement plan offers matched contributions at 4% of annual salary
  • Flexible and generous time off - vacation, sick and volunteer days, plus 22 paid holidays - including the last week of the year.
  • Family friendly! 100% paid new parent leave for seven weeks plus an additional five weeks for pregnancy, flexible options to phase back in after leave, fully equipped lactation room.
  • For those emergency moments - long and short term disability, life insurance (2x salary) and an employee assistance program
  • Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses
  • Telecommuting and flexible work schedules available
  • Appropriate fuel for thinking and coding (aka, a pantry full of treats) and monthly massages to help staff relax
  • Paid travel to Wikimedia Foundation events all around the world!
  • Equipment including a laptop, monitor, plus a one-time stipend to cover any additional needs to make sure you have the best work experience
  • Great colleagues - diverse staff and contractors speaking dozens of languages from around the world, fantastic intellectual discourse, mission-driven and intensely passionate people

*Please note that for remote roles located outside of the U.S., we defer to our PEO to ensure alignment with local labor laws.

More information

Wikimedia Foundation
Blog
Wikimedia 2030
Wikimedia Medium Term Plan
Our Commitment to Equity
This is Wikimedia Foundation 
Facts Matter
Our Projects
Our Tech Stack

Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Marketing Manager

Marketing Manager

Summary

The Wikimedia Foundation seeks an innovative, collaborative leader to help define and oversee the execution of the global marketing plan to grow Wikipedia readership and editor usage worldwide. In this role, you will work with Wikimedia Foundation communications, product, advancement, community, partnership, and creative colleagues to build and execute global multi-channel marketing campaigns.

This position will lead the current team responsible for the management and implementation of the growth marketing plan and content strategy.  You will transform market research and audience insights into marketing plans inclusive of lifecycles and journeys, creative input briefs, media plans, content strategies to deliver target goals.  

You are responsible for:

  • Developing and overseeing the deployment of  a solid content strategy inclusive of digital and social, and partnering with the communications department on content synergies and planning.
  • Leading the team responsible for the product marketing, audience growth and engagement plans, channel mix and content strategy, creative campaign input, media performance, programmatic planning, and reporting.
  • Contributing to annual marketing growth plans by aligning on the objectives, strategies, tactics, budgets, timelines and resource allocation.
  • Developing a well-defined audience segmentation marketing strategy by partnering with the insights and analytics team to leverage key audience segment potential, behaviours and ethnography.
  • Creating relevant global audience lifecycles supported by research, insights, phase signals and KPIs.
  • Integrating the lifecycle with the product user experience for an optimal end-to-end experience.
  • Providing business requirements for reporting, analytics, and dashboards to track near-real-time results and monitor progress toward goals.  
  • Completes operational requirements by scheduling and assigning tasks within the team and following up on work results.
  • Empower and develop the team by providing information, educational opportunities, and experiential growth opportunities.

Skills and Experience:

  • Multichannel digital marketing strategy experience
  • Experience in building product messaging that sets us apart from others and speaks to our target audience
  • Able to gain insights into customers’ usage of current products, untapped opportunities and user personas, through interviews, surveys, focus groups and research data
  • Proven experience in discovering and launching marketing opportunities by collaborating across departments
  • Measurable experience in developing successful digital marketing campaigns
  • Global marketing content strategy and audience segmentation strategy
  • 2+ years experience in leading and mentoring a team
  • Program campaign analytics & measurement experience

Qualities that are important to us:

  • Strong team development and empowerment skills
  • Excellent organisational and time management skills
  • Proven ability to make objective data-based decisions  

Additionally, we’d love it if you have:

  • The experience and desire to work remotely
  • Experience working across multiple time zones successfully
  • Experience in leading a remote team
  • Experience in working within emerging markets
  • Led brand awareness, lead generation,  engagement and retention marketing programs

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.

U.S. Benefits & Perks*

  • Fully paid medical, dental and vision coverage for employees and their eligible families (yes, fully paid premiums!)
  • The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, baby sitting, continuing education and much more
  • The 401(k) retirement plan offers matched contributions at 4% of annual salary
  • Flexible and generous time off - vacation, sick and volunteer days, plus 22 paid holidays - including the last week of the year.
  • Family friendly! 100% paid new parent leave for seven weeks plus an additional five weeks for pregnancy, flexible options to phase back in after leave, fully equipped lactation room.
  • For those emergency moments - long and short term disability, life insurance (2x salary) and an employee assistance program
  • Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses
  • Telecommuting and flexible work schedules available
  • Appropriate fuel for thinking and coding (aka, a pantry full of treats) and monthly massages to help staff relax
  • Paid travel to Wikimedia Foundation events all around the world!
  • Equipment including a laptop, monitor, plus a one-time stipend to cover any additional needs to make sure you have the best work experience
  • Great colleagues - diverse staff and contractors speaking dozens of languages from around the world, fantastic intellectual discourse, mission-driven and intensely passionate people

*Please note that for remote roles located outside of the U.S., we defer to our PEO to ensure alignment with local labor laws.

More information

Wikimedia Foundation
Blog
Wikimedia 2030
Wikimedia Medium Term Plan
Our Commitment to Equity
This is Wikimedia Foundation 
Facts Matter
Our Projects
Our Tech Stack

Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Senior Consultant, Business Intelligence

Senior Business Intelligence Consultant, Global Data & Insights Team

Summary

The Wikimedia Foundation is looking for a Senior Consultant, Business Intelligence, to join our team, reporting to the Director of Global Data and Insights.  As the Senior Consultant, you will be responsible for designing the roadmap of this new Business Intelligence practice at Wikimedia Foundation. In this role, you will work with all departments to converge on critical metrics to measure organizational effectiveness and to design a data pipeline for an org-level dashboard for senior leadership. The consultant will also lead the roadmap design for end-products such as business models, scenario planners, reporting dashboards, or data visualizations. The consultant will act as a thought partner to the GDI team to selecting techniques used for data modeling and establish any practices to ensure high quality and efficient extraction and transformation of data.

You are responsible for:

Identifying organizational metrics for the Foundation to measure its progress against the strategic goals

  • The identification exercise will include a combination of strategies from:
    • collecting benchmarking metrics for organizations with a similar mission in the nonprofit sector and private sector too 
    • triangulating existing data that departments use within the Foundation.
  • Work with the Director to finalize the org-level metrics for the first year.

Developing data pipeline and roadmap for BI practice at the Foundation

  • Gather requirements, scope projects, and build a comprehensive and realistic data pipeline and roadmap to establish BI practice at the Foundation. 
  • Review and update existing processes in line with changes in data structures or changes in the Foundation’s needs.
  • Maintain high communication standards, including developing new or imaginative ways of using or communicating data and insights.
  • Another essential part of this work is the continuous development and improvement of our data models and reports.

Skills and Experience:

  • BA/BS with at least seven years' professional experience working with large datasets or an equivalent combination of education and experience. 
  • At least 3-5 years of experience managing data teams and designing strategy.
  • Experience working with survey data and big data.  
  • Ability to communicate with technical staff and translate technical requirements to non-technical staff.
  • Exposure to working with open-source tools such as Hive/Presto and Superset is ideal but not required.

Qualities that are important to us:

  • Intellectual curiosity to learn. 
  • Excellent interpersonal (customer service) and oral/written communication skills
  • Agility and comfort with ambiguity.  Ability to work both independently and as part of a team.
  • Discretion and competence in handling confidential data.
  • Ability to have a 360 view, build and maintain strong relationships with staff to meet organizational goals.

Additionally, we’d love it if you have:

  • Knowledge of the field of philanthropy and other areas in which the Foundation works
  • Knowledge of predictive analytics
  • Experience in a consensus-oriented environment.

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.

More information

Wikimedia Foundation
Blog
Wikimedia 2030
Wikimedia Medium Term Plan
Our Commitment to Equity
This is Wikimedia Foundation 
Facts Matter
Our Projects
Our Tech Stack

Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Senior Engineering Manager

SENIOR ENGINEERING MANAGER

Summary

Love Wikipedia and its sibling projects? The Wikimedia Foundation is an inclusive employer, and we are looking for experienced engineering management to join our team, reporting to engineering leadership in Product Engineering.

This is a full time salaried position and core working hours include 11 AM ET / 10 AM CT - 5 PM ET / 4 PM CT US.

We’re a mature product organization committed to making knowledge available to everyone globally. This is an opportunity to do good while improving what we think is the best place on the internet. You know how to build a sustainable culture, showing empathy for users and employees, a collaborative mindset, and data-informed systems thinking.

In this role, you will work in a distributed remote environment, where we value teamwork and a consensus-oriented approach as we build fully open source software. You are a proactive and collaborative partner with product management, design, quality & test engineering, technical program management, and community relations. You will manage highly skilled engineers, who ship quality software used by over a billion users, empowering them to do their best work.

Travel is not currently required due to the pandemic. During normal non-pandemic times, some travel is expected, usually 3-4 times per year.

You are responsible for:

  • Fostering a supportive team environment, ensuring diverse voices are heard
  • Guiding team members with structured development techniques
  • Coaching engineers in the art and science of software engineering and evolvable software architecture
  • Participating in hiring considerate of diversity, equity, and inclusion
  • Partnering with peers on cross-team delivery and radiating organizational updates
  • Facilitating product technical strategy and roadmap setting with software engineers and technical product management
  • Supervising budget and staffing

Skills and Experience:

  • Expertise in consumer-facing internet technology for large and diverse audiences
  • History of developing high productivity engineering teams
  • BS/MS/Ph.D in Computer Science or other relevant technical field or the equivalent in work experience

Qualities that are important to us:

  • A desire to make meaningful contributions to knowledge equity, free culture, and open access
  • Clear communication in both synchronous and asynchronous channels

Additionally, we’d love it if you have:

  • Fluency in one or more regional languages of Africa or Asia
  • Familiarity with Wikipedia / wikitext / markdown editing or content management systems (e.g., MediaWiki, Drupal, WordPress)
  • Experience with service based and streaming architectures

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.

U.S. Benefits & Perks*

  • Fully paid medical, dental and vision coverage for employees and their eligible families (yes, fully paid premiums!)
  • The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, baby sitting, continuing education and much more
  • The 401(k) retirement plan offers matched contributions at 4% of annual salary
  • Flexible and generous time off - vacation, sick and volunteer days, plus 22 paid holidays - including the last week of the year.
  • Family friendly! 100% paid new parent leave for seven weeks plus an additional five weeks for pregnancy, flexible options to phase back in after leave, fully equipped lactation room.
  • For those emergency moments - long and short term disability, life insurance (2x salary) and an employee assistance program
  • Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses
  • Telecommuting and flexible work schedules available
  • Appropriate fuel for thinking and coding (aka, a pantry full of treats) and monthly massages to help staff relax
  • Paid travel to Wikimedia Foundation events all around the world!
  • Equipment including a laptop, monitor, plus a one-time stipend to cover any additional needs to make sure you have the best work experience
  • Great colleagues - diverse staff and contractors speaking dozens of languages from around the world, fantastic intellectual discourse, mission-driven and intensely passionate people

*Please note that for remote roles located outside of the U.S., we defer to our PEO to ensure alignment with local labor laws.

More information

Wikimedia Foundation
Blog
Wikimedia 2030
Wikimedia Medium Term Plan
Our Commitment to Equity
This is Wikimedia Foundation 
Facts Matter
Our Projects
Our Tech Stack

Apply Now
Thank you! Your submission has been received!
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Senior Program Officer, Community Resources

SENIOR PROGRAM OFFICER, COMMUNITY RESOURCES

Summary

Wikipedia and its sister projects are created by volunteers. They curate the knowledge that the world has come to rely on.  The Senior Program Officer is charged with co-designing and implementing a grantmaking strategy to 1) Grow our communities of volunteers, especially in places in the world that are just coming online, 2) Empower our existing communities to be more effective in their work and 3) Ensure that community investments are made more equitably around the world.  You will do this by making grants to our Wikimedia affiliates and free knowledge ecosystem partners and individuals, with an emphasis on those who are organizing seedling efforts to sprout communities in emerging parts of the world. It is an exciting time to join a team and help define the path forward for the grant programs. 

This Senior Program Officer will also manage one the current grant program which support the growth of emerging communities that have annual programs and operating expenses with previous experience with funding mechanisms. The program is run through a participatory grantmaking process and a focus on supporting programs that help diversify the knowledge content. They will work together with participatory grant committee members, grant applicants and grantees, and members of the Community Resources team.

This is a remote role and interested applicants from outside of the US are encouraged to apply.

You are responsible for:

  • Contributing to the strategic direction of the team
    • Continually develop the program to support the priorities of the Foundation and the goals of the Wikimedia movement
    • Support the development and implementation of a measurement and evaluation system to track ongoing progress for the grants program
    • Ability to proactively network, identify, and recruit prospective grantees
    • Apply your domain expertise in free knowledge ecosystems and volunteer communities to support the design and implementation of solutions that achieve the desired outcomes of the 2030 Strategic Direction and Movement Strategy
  • Supporting the grants cycle
    • Oversee one of the grants proposal process from start to finish
    • Manage communications related to the grants cycle
    • Work closely with grant applicants in the preparation of their proposals and reports, providing guidance on strategic planning, programming, staffing, board development, and financial management
    • Support due diligence and eligibility reviews for interested organizations
    • Coordinate WMF staff, committee, and community inputs following the grants process, and ensure timely creation of expert materials in preparation for proposal review
    • Work together with the Grants Administrator and the Finance & Administration team to obtain approvals, disburse and track grant funds, and ensure that accurate data is maintained in the Fluxx grants database
    • Evaluate the annual plan grant process after each round, summarize feedback and implement recommendations for process improvements
    • Review mid-term and final grant reports, provide feedback to grantee, and share findings with committee, fellow staff, and the community at large
    • Support grant analysis on impact of funds, share results publicly
    • Hold regular meetings with grantees
    • Conduct site visits, perform on-site financial review, and document and share learning with relevant stakeholders
    • Update the grants space on Meta wiki as needed
  • Facilitating the grants committees’ participatory decision-making
    • Recruit and orient new committee members
    • Facilitate regular committee meetings
    • Create and analyze the results of surveys and other assessment tools at all stages of the review process
    • Co-create and publish detailed public staff assessments of each proposal
    • Create or coordinate analysis, including detailed financial analysis, and oversee all material in preparation for deliberations, and be prepared to field detailed questions about proposals and analysis from the committee during the deliberations

Skills and Experience:

  • Solid knowledge of community-based or place-based grantmaking
  • Experience in nonprofit capacity building as a funder, consultant, or nonprofit leader
  • Strong strategic and analytical skills and creative problem-solving ability
  • Excellent organizational skills and judgment; ability to prioritize work, manage time and multiple priorities, and meet deadlines;
  • Attention to detail and accuracy as well as the ability to set realistic goals and objectives
  • Proven ability to create constructive partnerships with the Wikimedia community, stakeholders, and fund-seekers: skills in facilitating engaging, motivating, coordinating and supporting volunteer communities, and in negotiating the sometimes chaotic and contentious nature of free-thinking communities
  • An open and transparent communication style; ability to engage and have dialog with individuals in a public setting and in a non-polarizing way
  • Willingness to accommodate scheduling requirements of frequent interactions across time zones, with individuals and organizations across the world
  • Proven English proficiency in written and spoken communication, including speaking in front of large groups and reacting publicly in high pressure situations, and comfort in producing widely distributed written material
  • Fluency in another language other than English, preferably in an East and Southeast Asian language
  • A global perspective, with significant experience living or working internationally
  • Demonstrated commitment to and belief in equity, inclusion, and diversity
  • This position may require 3-6 international trips each year when circumstances allow

Additionally, we’d love it if you have:

  • Experience in grantmaking, particularly in an international context
  • Experience working with online communities, particularly in the free knowledge movement
  • Experience in participatory decision making structures
  • Passion for or experience contributing to Wikipedia/Wikimedia project

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.

U.S. Benefits & Perks*

  • Fully paid medical, dental and vision coverage for employees and their eligible families (yes, fully paid premiums!)
  • The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, baby sitting, continuing education and much more
  • The 401(k) retirement plan offers matched contributions at 4% of annual salary
  • Flexible and generous time off - vacation, sick and volunteer days, plus 19 paid holidays - including the last week of the year.
  • Family friendly! 100% paid new parent leave for seven weeks plus an additional five weeks for pregnancy, flexible options to phase back in after leave, fully equipped lactation room.
  • For those emergency moments - long and short term disability, life insurance (2x salary) and an employee assistance program
  • Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses
  • Telecommuting and flexible work schedules available
  • Appropriate fuel for thinking and coding (aka, a pantry full of treats) and monthly massages to help staff relax
  • Paid travel to Wikimedia Foundation events all around the world!
  • Equipment including a laptop, monitor, plus a one-time stipend to cover any additional needs to make sure you have the best work experience
  • Great colleagues - diverse staff and contractors speaking dozens of languages from around the world, fantastic intellectual discourse, mission-driven and intensely passionate people

*Please note that for remote roles located outside of the U.S., we defer to our PEO to ensure alignment with local labor laws.

More information

Wikimedia Foundation
Blog
Wikimedia 2030
Wikimedia Medium Term Plan
Our Commitment to Equity
This is Wikimedia Foundation 
Facts Matter
Our Projects
Our Tech Stack

Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Senior Product Manager, Trust & Safety

SENIOR PRODUCT MANAGER, TRUST & SAFETY

About Wikipedia product

Wikipedia is looking for an experienced and collaborative Senior Product Manager to drive improvements to Wikipedia that enable our communities to achieve our Vision: a world in which every single human being can freely share in the sum of all knowledge.

Product Managers at Wikipedia work with engineers, designers, researchers and communities of users to build features, products and services used by hundreds of millions of people around the world. This is an opportunity to have a high level of positive impact, worldwide.

About the role

For this role, you will join a new Trust & Safety Tools team, which will build and improve features to protect the privacy, safety, and security of contributors, readers and volunteer moderators on Wikipedia and other Wikimedia sites. The team will work in close collaboration with volunteers to counteract harassment, vandalism and abuse on our wiki projects, helping our communities to grow and thrive. 

You are responsible for:   

  • Leading the prioritization and development of features that will help to keep Wikipedia contributors and content safe from harassment, vandalism and abuse
  • Collaborating with Wikimedia volunteers from around the world and Trust and Safety to build solutions that support their work
  • Working with a highly talented team of engineers, designers, researchers, community specialists and data analysts to define, design, and build features that delight
  • Using organizational strategy, the needs of users, resourcing and data in order to prioritize new features and product enhancements
  • Setting and measuring success metrics
  • Being a positive force for change! 

Skills and Experience :   

  • Product management experience on a consumer-facing web property
  • Experience working with large groups of active collaborators: community building, activism, product evangelism, or in open-source movements
  • Experience working in an agile software development environment   
  • Strong interest in promoting diversity and inclusion
  • Outstanding written and verbal communication skills  

Additionally, we’d love it if you have:  

  • Experience editing Wikipedia
  • Proficiency in more than one language
  • Experience with trust or privacy engineering

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.

U.S. Benefits & Perks*

  • Fully paid medical, dental and vision coverage for employees and their eligible families (yes, fully paid premiums!)
  • The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, baby sitting, continuing education and much more
  • The 401(k) retirement plan offers matched contributions at 4% of annual salary
  • Flexible and generous time off - vacation, sick and volunteer days, plus 22 paid holidays - including the last week of the year.
  • Family friendly! 100% paid new parent leave for seven weeks plus an additional five weeks for pregnancy, flexible options to phase back in after leave, fully equipped lactation room.
  • For those emergency moments - long and short term disability, life insurance (2x salary) and an employee assistance program
  • Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses
  • Telecommuting and flexible work schedules available
  • Appropriate fuel for thinking and coding (aka, a pantry full of treats) and monthly massages to help staff relax
  • Paid travel to Wikimedia Foundation events all around the world!
  • Equipment including a laptop, monitor, plus a one-time stipend to cover any additional needs to make sure you have the best work experience
  • Great colleagues - diverse staff and contractors speaking dozens of languages from around the world, fantastic intellectual discourse, mission-driven and intensely passionate people

*Please note that for remote roles located outside of the U.S., we defer to our PEO to ensure alignment with local labor laws.

More information

Wikimedia Foundation
Blog
Wikimedia 2030
Wikimedia Medium Term Plan
Our Commitment to Equity
This is Wikimedia Foundation 
Facts Matter
Our Projects
Our Tech Stack

Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Trust & Safety Specialist (Disinformation)

TRUST & SAFETY SPECIALIST (DISINFORMATION)

Summary

The Wikimedia Foundation is seeking a Trust & Safety Specialist focused primarily on Disinformation to join the Legal department to help advance the Wikimedia movement’s vision of every human being able to freely share in the sum of all knowledge; as well as its strategic direction - that by 2030, Wikimedia will become the essential infrastructure of the ecosystem of free knowledge, and anyone who shares our vision will be able to join us

The Trust & Safety Specialist (Disinformation) will work closely with others on the Trust & Safety Disinformation team to help protect knowledge integrity on the platform, thoroughly investigating and responding as directed to threats to knowledge integrity. The specialists’ key focus in this regard will be English, Arabic, Farsi, Russian or Spanish language projects. They also serve standard online trust and safety functions of empowering and engaging people involved in or impacted by the Wikimedia movement. They support the resilience of the communities we support through investigating threats of violence and other threats to the safety of the Wikimedia projects, communities and the public; contributing to the investigation and mitigation of technical attacks and social disruption; and facilitating the work of our vast community of international volunteers. 

The successful Trust & Safety Disinformation Specialist will collaborate respectfully with others, encourage collegial engagement, treat private information with discretion, demonstrate empathy in their communications with others, be creative and open to new solutions, be supportive of other Specialists, and be flexible in assignments. The Specialist steps into difficult discussions and situations, including those that may involve graphic imagery such as terrorism content, and explains details and context as needed to promote effective resolution, mutual understanding, and civil communication. This is a sometimes chaotic and challenging environment that offers best opportunities for those who thrive working both independently and with others. This role reports to the Trust & Safety Manager, Disinformation.

You are responsible for: 

  • Collaborating closely with other Trust & Safety staff in partnership with the communities to evaluate, process and appropriately address threats to knowledge integrity on the platform. 
  • Working with other Trust & Safety staff to evaluate, process and appropriately escalate inappropriate content and threats against the safety of volunteers or the public. This work may include evaluating threats of self-violence or terrorism, or processing inappropriate imagery, including imagery involving minors. This involves supporting the team to ensure 24/7 coverage for emergencies. 
  • Supporting Trust and Safety investigations on online or offline harassment and event safety cases.
  • Stepping into difficult discussions and situations to provide details and context to promote effective resolution, mutual understanding, and civil communication.
  • Liaising with, and supporting the work of key community groups that support the integrity of the platform, including facilitating their access to engineering and other resources within the Wikimedia Foundation.
  • Assisting with correspondence management, which will include answering questions from volunteers and other stakeholders in a timely, efficient, and respectful manner.
  • Collaborating with the wider Anti-Disinformation program and Trust & Safety staff to evaluate, process and appropriately address technical threats to the platform and the communities we support.
  • Building relationships with Wikimedians from around the world, including key volunteer community members.
  • Keeping up with, and reporting on key developments in the Wikimedia movement.
  • Performing other duties, as required.

Skills and Experience:

  • Experience with Incident Response.
  • Strong critical and contextual thinking skills with a bias toward action in ambiguous situations.
  • Strong commitment to knowledge integrity issues, including a willingness to work with our community on disinformation matters and to report illegal material to law enforcement with appropriate follow up as necessary.
  • Strong commitment to child protection issues, including a willingness to work significantly with our community on such matters and to report illegal material to law enforcement with appropriate follow up as necessary.
  • Strong desire to approach work in a collaborative way to help colleagues succeed
  • Outstanding organizational and interpersonal communication skills
  • Ability to communicate compassionately and professionally with key stakeholders
  • Ability to adapt communication depending on context, and audience: from precisely detailed to clear and simple
  • Resilient and self-reliant; tolerates ambiguity and maintains positive, values respectful professional relationships.
  • Resilience in dealing with difficult subject matter.
  • Fluency in English and native command of Arabic, Farsi, Russian or Spanish
  • BA/BS or above.

Additionally, we’d love it if you have: 

  • CISSP/GIAC or equivalent certification in cyber or information security
  • Experience with Threat Modeling and Risk Assessments.
  • Experience and/or training in project and people management (volunteer capacity applies) or mediation.
  • Experience recruiting, motivating and organizing online volunteers.
  • Experience with CRM and ticketing systems, and artificial languages like SQL, PHP, and Python.

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.

U.S. Benefits & Perks*

  • Fully paid medical, dental and vision coverage for employees and their eligible families (yes, fully paid premiums!)
  • The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, baby sitting, continuing education and much more
  • The 401(k) retirement plan offers matched contributions at 4% of annual salary
  • Flexible and generous time off - vacation, sick and volunteer days, plus 19 paid holidays - including the last week of the year.
  • Family friendly! 100% paid new parent leave for seven weeks plus an additional five weeks for pregnancy, flexible options to phase back in after leave, fully equipped lactation room.
  • For those emergency moments - long and short term disability, life insurance (2x salary) and an employee assistance program
  • Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses
  • Telecommuting and flexible work schedules available
  • Appropriate fuel for thinking and coding (aka, a pantry full of treats) and monthly massages to help staff relax
  • Great colleagues - diverse staff and contractors speaking dozens of languages from around the world, fantastic intellectual discourse, mission-driven and intensely passionate people

*Eligible international workers' benefits are specific to their location and dependent on their employer of record

More information

Wikimedia Foundation
Blog
Wikimedia 2030
Wikimedia Medium Term Plan
Diversity and inclusion information for Wikimedia workers, by the numbers
Wikimania 2019
Annual Report - 2017 

This is Wikimedia Foundation 
Facts Matter
Our Projects
Fundraising Report

Apply Now
Thank you! Your submission has been received!
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Systems Architect, Data

Systems Architect, Data 

Summary

The Wikimedia Foundation is looking for a Systems Architect to join our Architecture Team, reporting to the Director of Architecture.  As a Systems Architect, you will collectively shape and design Wikimedia’s future technical systems that share the world’s knowledge. In this role, you will collaborate with engineers, product managers and other system owners within the Wikimedia Foundation and its partners to model and design an iterative approach to an evolutionary architecture for Wikimedia. You will work remotely and collaboratively across the organization and movement, ensuring our systems enable users to collect, share and distribute the knowledge contained in Wikimedia Projects while also ensuring our systems are resilient, secure and scalable.

Over the past year we have sketched a target architecture, collaborated with teams in our Product Department on structuring content and worked to establish an architecture practice. To understand more about our overall approach here is a blog post describing how we think about transiting from software to systems. The work we accomplish is strongly guided by our organizational values. Including a commitment to open source, you can find the work of our engineering teams on GitHub.

As a strong candidate, you have a deep commitment to collective reasoning, strengthening the expert thinking of others and asking the right questions. You have worked on multiple, high-scale data systems both in an engineering and design capacity. This experience includes building systems in modern architectures and transitioning legacy monolithic systems to a more modular and distributed approach. You are excited about designing for emergence and reaching big end goals. 

You are responsible for:

  • Collaborating with engineers, product managers and other system owners within the Wikimedia Foundation and its partners to model and design an iterative approach to an evolutionary architecture for Wikimedia.
  • Prototyping and experimenting in conjunction with software engineers to test assumptions and obtain feedback on potential system designs.
  • Developing and leading internal workshops to gain insight into domains, workflows and other system needs. 
  • Contributing to implementation plans in conjunction with development teams.
  • Socializing and communicating architecture designs across Wikimedia stakeholders.

Skills and Experience:

  • Ability to communicate and factiliate across cross-functional groups. 
  • Portfolio of tools for modeling, especially interfaces and communications across system components.
  • Experience designing and implementing high-traffic, data-focused systems in an architecture role. Mostly recently you have worked in an architecture role. 
  • You have experience migrating legacy systems to modern architectures. Specially systems utilizing patterns such as CQRS, loose coupling, microservices and building an ecosystem of components. 
  • You have worked on event driven, incremental and service oriented architectures.
  • You are experienced in implementing data technologies such as relational databases, NoSQL or event streaming. 
  • You have created a variety of architecture artifacts, choosing the right style of delivery for the audience and are well versed in framing a problem.
  • Deeply committed to collaborative work and strengthening ideas together.
  • Know at least one programming language well, but have knowledge in a variety of languages. You are comfortable with compiled and scripting languages.
  • Able to stay motivated while working towards a long-term goal and celebrate successes along the way. 

Additionally, we’d love it if you have:

  • Experience using Domain Driven Design
  • Experience with open source technology and free culture, and have contributed to open source projects
  • An understanding of Kafka and the Kafka ecosystem
  • Experience working remotely
  • You are a contributor to Wikipedia, Wikidata or other Wikimedia projects

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.

U.S. Benefits & Perks*

  • Fully paid medical, dental and vision coverage for employees and their eligible families (yes, fully paid premiums!)
  • The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, baby sitting, continuing education and much more
  • The 401(k) retirement plan offers matched contributions at 4% of annual salary
  • Flexible and generous time off - vacation, sick and volunteer days, plus 22 paid holidays - including the last week of the year.
  • Family friendly! 100% paid new parent leave for seven weeks plus an additional five weeks for pregnancy, flexible options to phase back in after leave, fully equipped lactation room.
  • For those emergency moments - long and short term disability, life insurance (2x salary) and an employee assistance program
  • Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses
  • Telecommuting and flexible work schedules available
  • Appropriate fuel for thinking and coding (aka, a pantry full of treats) and monthly massages to help staff relax
  • Great colleagues - diverse staff and contractors speaking dozens of languages from around the world, fantastic intellectual discourse, mission-driven and intensely passionate people

*Please note that for remote roles located outside of the U.S., we defer to our PEO to ensure alignment with local labor laws.

More information

Wikimedia Foundation
Blog
Wikimedia 2030
Wikimedia Medium Term Plan
Our Commitment to Equity
This is Wikimedia Foundation 
Facts Matter
Our Projects
Our Tech Stack

Apply Now

Our open positions

Thank you! Your submission has been received!
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Communications Associate

COMMUNICATIONS ASSOCIATE

Summary

The Wikimedia Foundation seeks a dynamic, entry-level communications professional excited to elevate the voices and stories of the free knowledge movement. 

The Communications Associate will play a critical role supporting a growing Communications department in connecting with global audiences and lifting up the narrative of free knowledge in the world.  

This is a highly collaborative role for a detail-oriented self-starter, with regular opportunities to shape, coordinate, and implement key communications initiatives and campaigns to support the Wikimedia Foundation’s key priorities in public policy, education, technology, equity, and more. You will work in close partnership with colleagues in the Communications department, staff across the Wikimedia Foundation, Wikipedia’s global community of volunteer contributors, organizational partners, movement leaders, and other figures advancing Wikimedia’s mission of free knowledge for all. 

The ideal candidate is: 

  •  A detail-oriented self-starter who is motivated to work collaboratively across diverse teams, lead critical operational responsibilities, and  tackle multiple projects and deadlines. The Communications Associate will build important impact-focused project reporting and media monitoring systems necessary to amplify the work of the Wikimedia Foundation, the brands of Wikimedia, and the work of volunteer contributors around the world.

  • Motivated and curious to build the foundations for a communications career.  This is a unique role in that you will gain hands-on experience in multiple communications specialties including media relations, crisis communications, executive communications, messaging development, digital media, and more. In addition, this is a growth-oriented role where you will have opportunities to dive deeper into areas of specialization based on your interests. 
  • An adaptive and globally-minded professional interested in identifying stories that showcase the global nature of the free knowledge movement, developing volunteer and staff as spokespeople for global and regional public speaking opportunities, and expanding awareness and understanding of Wikimedia projects around the world. 

You will join a growing team of highly collaborative and action-oriented media and creative strategists, marketers, writers, and designers working to champion free information and knowledge around the world. 

You are responsible for:

Shaping and coordinating key strategic communications functions, including: 

  • Informing how we engage with media globally through regularly conducting and sharing research of media publications, and identifying opportunities for Wikimedia to engage strategically with press. 
  • Developing and maintaining foundational communications materials, such as important Frequently Asked Questions for campaigns, briefing documents for staff and executives, press kits, talking points, key statistics, and other materials.
  • Informing and supporting the development of strategic communications campaigns to advance the organization’s priorities in public policy, education, technology, equity, and more with public audiences.
  • Coordinating and creating communications reports to evaluate outcomes and objectives of media, public speaking, and other communications campaigns and create recommendations to inform future work.
  • Developing and drafting blog posts, press releases, media responses, talking points, and social media content for campaigns, announcements, and other messaging opportunities. 
  • Monitoring and reporting daily news for breaking stories and trends impacting the Wikimedia movement.
  • Collaboratively supporting key deliverables and progress reports of communications projects, campaigns, and other initiatives across the team. 
  • Creating and coordinating processes and systems to support media relations infrastructure reflective of a growing communications team that works in a global context. This will include developing and executing media training for staff and Wikipedia volunteers. 
  • Develop leadership that cultivates a collaborative and respectful team culture, serving as a collaborative thought partner and sounding board. 

Skills and Experience:

  • An adaptive and detail-oriented professional with an interest in understanding, supporting, and expanding the voice of the Wikimedia movement and the Wikimedia Foundation, demonstrating a high energy for and commitment to the Wikimedia Foundation’s free knowledge mission
  • Strong organizational skills and experience managing multiple projects at once, an interest in both independent and collaborative work 
  • Experience in developing and maintaining systems and documentation for projects with multiple moving parts and stakeholders  
  • A strong writer, and interest in learning about the communications and media relations field in a fast-paced environment
  • Understanding of and interest in monitoring news and social media trends 
  • Exceptional verbal and written communication, editing, and interpersonal skills
  • Strong research skills 
  • The ability to meet deadlines and excel in a fast-paced, multitasking environment that often requires fast turn‐around
  • Intellectual curiosity, flexibility, and a desire to tackle challenging problems
  • The ability to flourish in a highly transparent and collaborative environment and work on a team with diverse demographic and cultural characteristics

Qualities that are important to us:

  • Resilience—we work on new and interesting problems in public and collaborative ways
  • Being open, curious, and inquiring in our work
  • Internal motivation and high standards
  • Working together for outcomes, and being willing to let go to scale or change course
  • Sharing a culture of constructive criticism and respect

Additionally, we’d love it if you have:

  • Involvement or experience within Wikimedia communities and/or editing the Wikimedia projects
  • Fluency or familiarity with languages in addition to English is a plus.
  • Knowledge of online community interaction and dynamics
  • Previous experience in PR or media relations 
  • BA/BS or MA/MS

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.

U.S. Benefits & Perks*

  • Fully paid medical, dental and vision coverage for employees and their eligible families (yes, fully paid premiums!)
  • The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, baby sitting, continuing education and much more
  • The 401(k) retirement plan offers matched contributions at 4% of annual salary
  • Flexible and generous time off - vacation, sick and volunteer days, plus 22 paid holidays - including the last week of the year.
  • Family friendly! 100% paid new parent leave for seven weeks plus an additional five weeks for pregnancy, flexible options to phase back in after leave, fully equipped lactation room.
  • For those emergency moments - long and short term disability, life insurance (2x salary) and an employee assistance program
  • Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses
  • Telecommuting and flexible work schedules available
  • Appropriate fuel for thinking and coding (aka, a pantry full of treats) and monthly massages to help staff relax
  • Paid travel to Wikimedia Foundation events all around the world!
  • Equipment including a laptop, monitor, plus a one-time stipend to cover any additional needs to make sure you have the best work experience
  • Great colleagues - diverse staff and contractors speaking dozens of languages from around the world, fantastic intellectual discourse, mission-driven and intensely passionate people

*Please note that for remote roles located outside of the U.S., we defer to our PEO to ensure alignment with local labor laws.

More information

Wikimedia Foundation
Blog
Wikimedia 2030
Wikimedia Medium Term Plan
Our Commitment to Equity
This is Wikimedia Foundation 
Facts Matter
Our Projects
Our Tech Stack

Apply Now
Thank you! Your submission has been received!
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Staff Site Reliability Engineer, Infrastructure Foundations

Staff Site Reliability Engineer, Infrastructure Foundations

Summary

The Wikimedia Foundation is looking for a Site Reliability Engineer to join our team, reporting to the Engineering Manager of the Infrastructure Foundations team. As the Site Reliability Engineer, you will be responsible for ensuring our global top-15 web site, our public facing services, and underlying infrastructure are healthy and developing further in support of Wikimedia’s mission.

We operate AS 14907 out of multiple data centers in the US, Europe, and Asia, with a global backhaul network and an open peering policy. We apply software engineering practices in our operations, and we publish all of our documentation, code and configuration as open source.

We are a globally distributed and diverse team of engineers with a drive to explore, experiment and embrace new technologies. If you find what we do interesting, if you are up to the challenge of improving the reliability and delivery of one of the Internet’s top 15 websites, and you enjoy the idea of working in a remote-first role, we may just be the right place for you.

You are responsible for:

  • Design, install and administer the global networking infrastructure, including edge, backbone & core network routing, data center access layer switching and network security
  • Design and implement routing policies, VLAN topologies, and IP addressing plans
  • Investigate and troubleshoot unexpected network and/or systems issues, including routine traffic engineering and DDoS detection, mitigation and prevention
  • Manage and implement peering relationships
  • Maintain and integrate with data in our single source of truth system (Netbox), and code and configuration in our configuration management tools
  • Assist in the design and integration of virtual networks for containers and virtualization
  • Assist in or lead incident response, diagnosis and follow-up on system outages or alerts across Wikimedia’s production infrastructure
  • Mentor peers in your areas of technical and operational strength
  • Share our values and work in accordance with them

Skills and Experience:

  • 5+ years experience in an SRE/Operations/DevOps role as part of a team
  • Hands-on experience configuring routers and switches (we use primarily Juniper gear)
  • Solid understanding of standard switching and routing protocols and technologies (BGP, OSPF/ISIS, VRRP, VXLAN)
  • Experience designing and configuring data center access layer topologies
  • Experience with complex global routing topologies
  • Experience with shell and scripting languages used in an SRE/Operations engineering context (Python, Go, Bash, etc.), and configuration management tools (Puppet, Ansible, etc.)
  • History of automating tasks and processes, identifying process gaps and finding automation opportunities
  • Strong English language skills and ability to work independently, as an effective part of a globally distributed team
  • B.S. or M.S. in Computer Science or equivalent work experience

Additionally, we’d love it if you have:

  • Past experience with free/open source software development, or being part of an open source community
  • Past experience with Linux systems engineering and/or software engineering

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.

U.S. Benefits & Perks*

  • Fully paid medical, dental and vision coverage for employees and their eligible families (yes, fully paid premiums!)
  • The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, baby sitting, continuing education and much more
  • The 401(k) retirement plan offers matched contributions at 4% of annual salary
  • Flexible and generous time off - vacation, sick and volunteer days, plus 22 paid holidays - including the last week of the year.
  • Family friendly! 100% paid new parent leave for seven weeks plus an additional five weeks for pregnancy, flexible options to phase back in after leave, fully equipped lactation room.
  • For those emergency moments - long and short term disability, life insurance (2x salary) and an employee assistance program
  • Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses
  • Telecommuting and flexible work schedules available
  • Appropriate fuel for thinking and coding (aka, a pantry full of treats) and monthly massages to help staff relax
  • Paid travel to Wikimedia Foundation events all around the world!
  • Equipment including a laptop, monitor, plus a one-time stipend to cover any additional needs to make sure you have the best work experience
  • Great colleagues - diverse staff and contractors speaking dozens of languages from around the world, fantastic intellectual discourse, mission-driven and intensely passionate people

*Please note that for remote roles located outside of the U.S., we defer to our PEO to ensure alignment with local labor laws.

More information

Wikimedia Foundation
Blog
Wikimedia 2030
Wikimedia Medium Term Plan
Our Commitment to Equity
This is Wikimedia Foundation 
Facts Matter
Our Projects
Our Tech Stack

Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Senior Frontend Developer, Online Fundraising

Summary

The Wikimedia Foundation’s Online Fundraising team is looking for an experienced developer to join our team as Senior Frontend Developer, Online Fundraising, reporting to the Sr. Manager, Growth and Innovation. As the Senior Frontend Developer, Online Fundraising, you will work closely with our creative leads to implement innovations in our front-end flow that enable us to reach our $100M+ revenue goals and increase progress for our key performance indicators. You will work with our Lead Developer to maintain our front-end codebase, identify areas of improvement in the donor experience, and implement technical solutions that enable donor acquisition, retention, and engagement. 

Please note: If your experience looks a little different from what we’ve identified and you think you’d be great in this role, we’d love to learn more about you.

You will be responsible for:

  • Using HTML, CSS and Javascript to create and modify donation pages and banners.
  • Developing, testing, and deploying improvements and upgrades to the user interface and experience across various content channels managed by the Online Fundraising team. 
  • Supporting our Lead Developer in maintaining our front-end code base by implementing version control improvements, refactoring our code base as necessary, and creating documentation. 
  • Supporting our Sr. Manager, Lead Developer, and Designers in identifying our highest value optimization priorities and implementing a roadmap to achieve them.
  • Liaising with stakeholders in other departments, including fundraising engineers, product managers, etc. to ensure we’re providing an optimized front-end fundraising experience.

Skills and Experience:

  • You will be mostly working with JavaScript, CSS, and HTML5. There may be an occasional need to work with PHP.
  • Experience with MediaWiki markup is a big plus, but can be achieved on the job.
  • Experience working with cross-functional teams to ship products and/or project management with multi-stakeholder needs.
  • Bachelor’s degree in CS or related field or the equivalent in work related experience.

Qualities that are important to us:

  • Strong written communication skills as our collaboration largely happens online.
  • The ability to work and communicate effectively within a large team distributed across multiple time zones and with varying degrees of technical proficiency.
  • Values alignment and appreciation for the Wikimedia movement’s vision of making humanity’s knowledge accessible to everyone on the planet.

Additionally, we’d love it if you have:

  • Experience as a contributor to Wikimedia projects as an editor, developer, or in other capacity.
  • Experience with bug tracking and product management tools like Asana or Phabricator.
  • Familiarity with A/B testing and contributing iterative enhancements to online products.

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.

U.S. Benefits & Perks*

  • Fully paid medical, dental and vision coverage for employees and their eligible families (yes, fully paid premiums!)
  • The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, baby sitting, continuing education and much more
  • The 401(k) retirement plan offers matched contributions at 4% of annual salary
  • Flexible and generous time off - vacation, sick and volunteer days, plus 22 paid holidays - including the last week of the year.
  • Family friendly! 100% paid new parent leave for seven weeks plus an additional five weeks for pregnancy, flexible options to phase back in after leave, fully equipped lactation room.
  • For those emergency moments - long and short term disability, life insurance (2x salary) and an employee assistance program
  • Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses
  • Telecommuting and flexible work schedules available
  • Appropriate fuel for thinking and coding (aka, a pantry full of treats) and monthly massages to help staff relax
  • Paid travel to Wikimedia Foundation events all around the world!
  • Equipment including a laptop, monitor, plus a one-time stipend to cover any additional needs to make sure you have the best work experience
  • Great colleagues - diverse staff and contractors speaking dozens of languages from around the world, fantastic intellectual discourse, mission-driven and intensely passionate people

*Please note that for remote roles located outside of the U.S., we defer to our PEO to ensure alignment with local labor laws.

More information

Wikimedia Foundation
Blog
Wikimedia 2030
Wikimedia Medium Term Plan
Our Commitment to Equity
This is Wikimedia Foundation 
Facts Matter
Our Projects
Our Tech Stack

Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Engineering Manager, Site Reliability Engineering (Traffic)

Engineering Manager, Site Reliability Engineering (Traffic)

Summary

The Wikimedia Foundation is looking for an Engineering Manager to join our SRE team, reporting to the Director of Site Reliability Engineering.  As Engineering Manager, you will be responsible for supporting the engineers developing our infrastructure and supporting the services that depend on it, used by hundreds of millions of people around the world.

In this role, you will be managing the Traffic team, a remote-first, globally distributed team responsible for designing and operating a private and privacy-protecting global CDN for Wikipedia and related sister projects. Our Traffic stack handles public DNS, global request routing, TLS termination, HTTP content caching, and internal service routing for the public services of the Foundation, and is a critical layer in bringing our free content to our global audiences.

You are responsible for:

  • Managing one to two globally distributed teams within Wikimedia’s Site Reliability Engineering organization
  • Recruiting, hiring, and helping onboard new team members
  • Working with team members to set individual performance goals, and supporting them in meeting and evolving their goals and career path
  • Triaging incoming workload, maintaining focus on priorities, and setting realistic expectations for both peers and team members
  • Coordinating and communicating with other members of the Wikimedia engineering teams on relevant projects, and contributing to the organizational strategy
  • Continuously developing the roadmap of the team in alignment with other SRE and Technology teams, and helping to draft and execute the team’s annual and quarterly plans
  • Project managing new and existing initiatives
  • Leading the definition, refinement, and execution of the processes through which the team manages and performs work
  • Leading incident response, diagnosis, and follow-up on system alerts and outages across Wikimedia’s production infrastructure
  • Facilitate the definition and establishment of Service Level Objectives and track Error Budgets with service owners and stakeholders

Skills and Experience:

  • Prior experience managing teams
  • Prior hands-on experience with software or reliability engineering (within the last 3 years preferred)
  • Aptitude for automation and streamlining of tasks
  • Communicate effectively in both spoken and written English
  • Ability to work independently, as an effective part of a globally distributed team
  • Willing and able to travel several times a year for occasional in-person meetings
  • B.S. or M.S. in Computer Science or the equivalent in related work experience

Qualities that are important to us:

  • Commitment to the mission of the organization and our values
  • Commitment to our guiding principles
  • Ability to disagree in a respectful manner and yet work towards a solution even when you disagree
  • Good at asynchronous communication 
  • Solutions-focused. The Wikimedia ecosystem is complex, resources are limited, and our guiding principles are ambitious. We want you to work to find solutions embracing these factors.
  • Self motivated with an ability to navigate through ambiguity and bring a project to completion with limited directions
  • Curiosity and commitment to learn

Additionally, we’d love it if you have:

  • Experience working in a distributed, largely remote environment
  • Experience contributing to open source projects

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.

U.S. Benefits & Perks*

  • Fully paid medical, dental and vision coverage for employees and their eligible families (yes, fully paid premiums!)
  • The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, baby sitting, continuing education and much more
  • The 401(k) retirement plan offers matched contributions at 4% of annual salary
  • Flexible and generous time off - vacation, sick and volunteer days, plus 19 paid holidays - including the last week of the year.
  • Family friendly! 100% paid new parent leave for seven weeks plus an additional five weeks for pregnancy, flexible options to phase back in after leave, fully equipped lactation room.
  • For those emergency moments - long and short term disability, life insurance (2x salary) and an employee assistance program
  • Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses
  • Telecommuting and flexible work schedules available
  • Appropriate fuel for thinking and coding (aka, a pantry full of treats) and monthly massages to help staff relax
  • Paid travel to Wikimedia Foundation events all around the world!
  • Equipment including a laptop, monitor, plus a one-time stipend to cover any additional needs to make sure you have the best work experience
  • Great colleagues - diverse staff and contractors speaking dozens of languages from around the world, fantastic intellectual discourse, mission-driven and intensely passionate people

*Please note that for remote roles located outside of the U.S., we defer to our PEO to ensure alignment with local labor laws.

More information

Wikimedia Foundation
Blog
Wikimedia 2030
Wikimedia Medium Term Plan
Our Commitment to Equity
This is Wikimedia Foundation 
Facts Matter
Our Projects
Our Tech Stack

Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Senior Software Engineer, Wikimedia Enterprise

Senior Software Engineer

Summary

The Wikimedia Foundation is looking for a Senior Software Engineer to join our team, reporting to Product Manager. As the Senior Software Engineer, you will be a core member of the Wikimedia Enterprise engineering team and will contribute heavily to some of the high impact challenges behind innovating, building, and maintaining Wikipedia’s data feeds for high volume reusers. You will also be a leader in the long term strategy of the project, working with tech leadership to propose infrastructure that meets goals of our movement and the needs of our customers. In this role, you will become an expert on AWS and the tradeoffs of different infrastructure setups for short and long term sustainability of large scale data products. You will work directly with tech and product leadership to craft strategy, and directly with the engineering team to build better software that will meet requirements from our customers.

We are a distributed and diverse team of engineers with a drive to explore, experiment, and embrace new technologies. We act sort of like a startup within the Wikimedia Foundation: we build quickly, deploy often, and our work has a very high impact on the global knowledge ecosystem.

If you are up to the challenge of working on something fast paced, of creating services that will revolutionize the systems distributing our knowledge for billions of people across the world, and enjoy the idea of working with a globally distributed team, you might be just the person we need. 

Read more about the project in WIRED and Insider.

You are responsible for:

  • Bringing your creativity to improve our current infrastructure
  • Being a key part of planning our future technical roadmap
  • Maintaining and improving the reliability of highly used commercial data feeds 
  • Supporting new code/feature deployments
  • Troubleshooting, debugging and following-up on emerging issues in our application stack and its surroundings
  • Being the interface between the Wikimedia Foundation’s SRE team and Wikimedia Enterprise
  • Assisting in the architectural design of new services and making them operate at scale
  • Incident response, diagnosis and follow-up on system outages or alerts across Wikimedia Enterprise’s production infrastructure
  • Sharing our values and work in accordance with them

Skills and Experience:

  • 3+ years experience in an SRE/Operations/DevOps role as part of a team
  • Being comfortable working in a semi-ambiguous environment, similar to that of a startup
  • Experience in supporting complex web applications running on Amazon Web Services or other comparable cloud platforms
  • Experience working with Kafka or similar distributed event processing systems
  • Experience working with Nodejs and Go applications
  • Comfortable with configuration management and orchestration tools (ECS, Kubernetes), and modern observability infrastructure (monitoring, metrics and logging)
  • Aptitude for automation and streamlining of tasks
  • Comfortable with shell and scripting languages used in an SRE/Operations engineering context (e.g. Python, Go, Bash, Ruby, etc.)
  • Good understanding of Linux/Unix fundamentals and debugging skills
  • Strong English language skills and ability to work independently, as an effective part of a globally distributed team
  • B.S. or M.S. in Computer Science or equivalent in related work experience

Qualities that are important to us:

  • Track record of open source contributions is highly appreciated
  • Experience with non-cloud hosted infrastructure
  • Startup experience is a plus
  • Remote work experience with a highly distributed team

Additionally, we’d love it if you have:

  • Fluency in languages other than English

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.

U.S. Benefits & Perks*

  • Fully paid medical, dental and vision coverage for employees and their eligible families (yes, fully paid premiums!)
  • The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, baby sitting, continuing education and much more
  • The 401(k) retirement plan offers matched contributions at 4% of annual salary
  • Flexible and generous time off - vacation, sick and volunteer days, plus 22 paid holidays - including the last week of the year.
  • Family friendly! 100% paid new parent leave for seven weeks plus an additional five weeks for pregnancy, flexible options to phase back in after leave, fully equipped lactation room.
  • For those emergency moments - long and short term disability, life insurance (2x salary) and an employee assistance program
  • Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses
  • Telecommuting and flexible work schedules available
  • Appropriate fuel for thinking and coding (aka, a pantry full of treats) and monthly massages to help staff relax
  • Great colleagues - diverse staff and contractors speaking dozens of languages from around the world, fantastic intellectual discourse, mission-driven and intensely passionate people

*Please note that for remote roles located outside of the U.S., we defer to our PEO to ensure alignment with local labor laws.

More information

Wikimedia Foundation
Blog
Wikimedia 2030
Wikimedia Medium Term Plan
Our Commitment to Equity
This is Wikimedia Foundation 
Facts Matter
Our Projects
Our Tech Stack

Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Senior Development Officer (Endowment)

Summary

The Wikimedia Foundation is looking for a Senior Development Officer (Endowment). This role is a critical part of the Wikimedia Foundation’s fundraising team, focused on raising current and planned gifts for the Wikimedia Endowment. 

The Wikimedia Foundation is the non-profit organization that operates Wikipedia – one of the most popular websites in the world. In 2016, we launched the Wikimedia Endowment in order to support Wikipedia and other Wikimedia projects in perpetuity. To date, we have grown the Endowment to over $90 million through a mix of individual, corporate, and planned gifts. 

The Senior Development Officer (Endowment) will report to and work closely with the Director of Endowment to develop and execute Endowment fundraising strategies. You will manage a dynamic portfolio of major gift prospects, serving as one of the front-line fundraisers for the Endowment team. Succeeding in this environment requires comfort with both highly personalized cultivation strategies for individual donors in your portfolio as well as email outreach to a broad array of donors at scale. 

The Senior Development Officer (Endowment) will travel occasionally for donor meetings and events. You can work remotely from any location within convenient travel to major metropolitan areas of the United States, or may work from the Wikimedia Foundation’s headquarters in San Francisco or our Washington, DC office. (Note that the Wikimedia Foundation’s offices are currently closed due to the COVID-19 pandemic. Travel and in-office work will resume when it is safe to do so.)

You are responsible for:

  • Serving as a front-line fundraiser for a team currently tasked with raising $5M per year in direct donations to the Endowment
  • Fostering strong, life-long relationships with a diverse portfolio of individual donors 
  • Soliciting and securing major and planned gifts, both independently and in collaboration with colleagues on the Major Gifts & Foundations and Endowment teams
  • Assisting the Endowment Director in developing the strategy and content for scaled online fundraising campaigns
  • Developing intimate, high-end donor cultivation events, including building invitation lists, assisting with program content, and executing post-event cultivation strategies, in conjunction with the Events Manager.
  • Creating written materials to support fundraising, including meeting/event briefings, activity reports, solicitation letters, proposals, and stewardship reports
  • Managing a variety of Endowment communications, including project management, writing, and editing of these pieces, in collaboration with other staff across the Foundation
  • Assisting with gift processing, acknowledgements, donor recognition, and other gift administration tasks as needed
  • Tracking your contact with donors in our donor database

Skills and Experience:

  • 4+ years of successful fundraising experience including at least 3 years of direct major gifts experience
  • A record of personal success in raising money from individual major donors through current and planned gifts in the 5 to 6-figure range
  • Broad-based knowledge of various development activities, including: direct solicitations, event planning and management, and planned giving
  • Excellent relationship management skills and the ability to work with a diverse group of donors and team members across geographies
  • Excellent verbal communication skills
  • Demonstrably strong writing skills
  • Ability to work with a high degree of autonomy and accountability
  • Ability to maintain confidentiality of donor information and a finely-tuned sense of discretion
  • Ability to travel occasionally to meet with donors in person and attend Foundation gatherings
  • Comfort and experience in a technology-driven environment
  • A college degree

Qualities that are important to us:

  • A mission-focused professional with an understanding of, belief in, and commitment to the open source movement, net neutrality, the benefits of the free exchange of information; a passion for communicating how these principles are important in the development of civil societies; and an ability to communicate that passion
  • We are an international organization serving an internationally distributed audience. A strong international perspective with personal experience in cross-cultural communication is highly valued
  • Articulate and persuasive communicator, both in speaking and writing
  • Active listening and strategizing; comfortable receiving input from many sources, and able to act on information to develop increased support
  • Detail-oriented, able to maintain systems, track progress, and follow-up in a timely fashion
  • Sharing a culture of constructive criticism and respect
  • Self-motivated professional who takes initiative and has the ability to work independently
  • Gravitas and professionalism appropriate for interacting with high level donors, board members, and C-level staff

Additionally, we’d love it if you have:

  • Experience working in an organization with a distributed workforce
  • Experience with endowment campaigns
  • Experience marketing and/or securing planned gifts
  • Fluency in languages other than English

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.

U.S. Benefits & Perks*

  • Fully paid medical, dental and vision coverage for employees and their eligible families (yes, fully paid premiums!)
  • The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, baby sitting, continuing education and much more
  • The 401(k) retirement plan offers matched contributions at 4% of annual salary
  • Flexible and generous time off - vacation, sick and volunteer days, plus 19 paid holidays - including the last week of the year.
  • Family friendly! 100% paid new parent leave for seven weeks plus an additional five weeks for pregnancy, flexible options to phase back in after leave, fully equipped lactation room.
  • For those emergency moments - long and short term disability, life insurance (2x salary) and an employee assistance program
  • Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses
  • Telecommuting and flexible work schedules available
  • Appropriate fuel for thinking and coding (aka, a pantry full of treats) and monthly massages to help staff relax
  • Great colleagues - diverse staff and contractors speaking dozens of languages from around the world, fantastic intellectual discourse, mission-driven and intensely passionate people

*Please note that for remote roles located outside of the U.S., we defer to our PEO to ensure alignment with local labor laws.

More information

Wikimedia Foundation
Blog
Wikimedia 2030
Wikimedia Medium Term Plan
Diversity and inclusion information for Wikimedia workers, by the numbers
Wikimania 2019
Annual Report - 2018 

This is Wikimedia Foundation 
Facts Matter
Our Projects
Fundraising Report

Apply Now
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Human Resources Business Partner

HUMAN RESOURCES BUSINESS PARTNER

Summary

The WMF vision is to “Imagine a world in which every single human being can freely share in the sum of all knowledge.” The Human Resources Business Partner (“HRBP”) will collaborate with Lead HRBPs and across teams to develop, implement and align people processes and performance to drive continuous growth and knowledge sharing across the Foundation.The HRBP is an accomplished connector who collaborates, problem solves, and gets results, celebrating wins while learning from mistakes. The position requires a balance of strategic vision and tactical implementation, experience in the intersection of change management and international human resource development, serving as a consultant to employees on human resource-related issues.

This position will report to the VP, Talent and Culture (“T&C”) (to be hired) and work in partnership with the Lead HRBPs and T&C staff to ensure support, alignment and connection to Foundation’s T&C services and programs, as well as acting as an ambassador for the Foundation’s values and culture.

You are responsible for:

  • In collaboration with Lead HRBPs and T&C, implementing solutions to meet changing business and talent needs to support the Foundation and team objectives, proposing plans which build capability, and delivering against the strategic initiatives of T&C
    • Using quantitative and qualitative data to inform strategies and plans
  • Supporting the  talent review processes to recommend skill building for an employee, team, or manager to achieve their goals
    • Supporting managers and staff with processing changes that arise from recommendations
    • Providing day-to-day guidance in line with HRBP to employees and managers (i.e. coach, career development)
  • Organizational Development: implementing solutions that improve employee engagement, retention, leadership development, org culture, and productivity
  • Collaborating on internal and external communications messages with the Lead HRBPs and Chief of Talent & Culture (together with the communications team as necessary)
    • Facilitating department discussions on talent and culture issues
  • Employee Relations: working closely with staff to improve work relationships, build morale, and increase productivity and retention, including mediating complex staff issues with compassion, active listening, and understanding, while maintaining confidentiality
    • Liaising with internal legal counsel, reducing legal risks and ensuring compliance
    • Tactfully facilitating and counseling managers and employees on a range of performance related issues, providing guidance on corrective action
  • Working with the Learning & Development team to identify training needs for teams and individuals to support staff to prioritize and implement best practices in their respective work areas
    • Providing coaching to employees in a variety of formats (both individually and as a team)

Skills and Experience:

  • Bachelor’s degree in human resources or a related field and 5+yrs human resources experience, or equivalent experience/education
  • Experience in change management and human resources development, training and capacity development, as well as coaching and facilitating high performing teams
  • Experience working with diverse, multi-cultural teams, bonus points for international environments
  • Experience using data analytics platforms (Excel, Google Sheets) to inform storytelling and presentations
  • Strong collaborator - Ability to collaborate and operate in a "one team" environment across all levels of the organization
  • HR acumen - Familiar with the complete HR service portfolio including OD and talent management and able to effectively partner with other COE talent acquisition, total rewards, learning & development, people operations and diversity & inclusion
  • Business acumen- Understand the organization's business strategies and dynamically changing external business competition, conditions and trends. Translate this knowledge into appropriate management and HR actions
  • OD acumen: experience translating OD strategies into practical business applications at progressively increasing levels of scope and complexity.  
    • Proven ability to collaborate with stakeholders to identify needs and develop solutions
    • Operates with a global mindset while fostering the open exchange of ideas between people
  • Partnering and influence - Present solutions in ways that are heard, understood and supported. Add insight that positively influences senior management decision-making. Communicate with clarity, conviction and confidence across regions/cultures, including upward when necessary
  • Personal credibility - Consistently offer quality advice, counsel and insight. Maintain self-esteem and that of others while directly and constructively addressing issues. Create trust and mutual respect
  • Ability to maximize relationships, build trust and communicate effectively is required in order to analyze HR issues, provide information, direction and advice as described
  • Proven employee relations experience with ability to navigate sensitive, confidential matters  
    • Experience advising on performance improvement plans including exit interviews  
    • Experience collaborating with legal team on employment law matters to mitigate risk to the organization and our employees
  • Good technical knowledge of human resources and its role within the business
  • Possess strong communication, interpersonal, and presentation skills and the ability to deal effectively and professionally with all levels of employees and management. Good analytical skills, problem solving and decision-making skills are required to provide support as described
  • Excellent planning, time management, prioritization, and organizational skills. The ability to handle competing priorities calmly under pressure and within restricted timeframes is essential

Qualities that are important to us:

  • Resilience—we work on new and interesting problems in transparent and collaborative ways
  • Being open, curious, and inquiring in our work
  • Willingness to experiment with new ideas and solutions
  • Internal motivation and high standards
  • Working together for outcomes, and being willing to let go to scale or change course
  • Making lasting and supportive relationships with your leadership clients and employees
  • The ability to excel in a fast-paced, changing environment that often requires fast turn‐around and navigating ambiguous situations
  • Sharing a culture of constructive criticism and respect
  • A strong sense of caring, partnered with an excellent sense of humor  

Additionally, we’d love it if you have:

  • Non-profit experience gets bonus points
  • Tech industry experience is a plus
  • Experience with HR tools like Namely & Greenhouse, and finance tools like Adaptive is a plus

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.

U.S. Benefits & Perks*

  • Fully paid medical, dental and vision coverage for employees and their eligible families (yes, fully paid premiums!)
  • The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, baby sitting, continuing education and much more
  • The 401(k) retirement plan offers matched contributions at 4% of annual salary
  • Flexible and generous time off - vacation, sick and volunteer days, plus 22 paid holidays - including the last week of the year.
  • Family friendly! 100% paid new parent leave for seven weeks plus an additional five weeks for pregnancy, flexible options to phase back in after leave, fully equipped lactation room.
  • For those emergency moments - long and short term disability, life insurance (2x salary) and an employee assistance program
  • Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses
  • Telecommuting and flexible work schedules available
  • Appropriate fuel for thinking and coding (aka, a pantry full of treats) and monthly massages to help staff relax
  • Paid travel to Wikimedia Foundation events all around the world!
  • Equipment including a laptop, monitor, plus a one-time stipend to cover any additional needs to make sure you have the best work experience
  • Great colleagues - diverse staff and contractors speaking dozens of languages from around the world, fantastic intellectual discourse, mission-driven and intensely passionate people

*Please note that for remote roles located outside of the U.S., we defer to our PEO to ensure alignment with local labor laws.

More information

Wikimedia Foundation
Blog
Wikimedia 2030
Wikimedia Medium Term Plan
Our Commitment to Equity
This is Wikimedia Foundation 
Facts Matter
Our Projects
Our Tech Stack

Apply Now
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Oops! Something went wrong while submitting the form.
Senior Accountant

SENIOR ACCOUNTANT

Summary

The Senior Accountant is a member of the accounting team and responsible for assisting with the execution of daily accounting processes, including accounts payable, accounts receivable, month-end close, and year-end tax preparation and audit processes in a fast paced, agile environment.  Under the supervision of the Accounting Manager, the Senior Accountant will partner with the Accounting team and other teams within the foundation to ensure that there are sufficient systems and procedures in place to provide effective support to existing and new program implementation.

You are responsible for:

  • Prepare monthly bank and general ledger account reconciliations.
  • Responsible for the maintenance of the general ledger.
  • Responsible for month-end closing journal entries, including expenses accruals and prepaid amortization.
  • Review weekly A/P and expense reports, including verifying the accuracy of coding.
  • Review monthly credit card reconciliation and charges.
  • Oversee fixed assets capitalization and depreciation.
  • Assist with month-end and year-end reporting
  • Assist with the annual audit and preparation of financial statements under GAAP for Not-for-Profit organizations
  • Assist with various tax filing needs e.g. Sales/Use tax, business property tax return, city tax and annual tax preparation form 990
  • Oversee the preparation and filing of the annual Form 1099.
  • Assist with the continuous improvement of processes.
  • Additional duties assigned as required.

Skills and Experience:

  • B.A. Degree in Accounting or Finance from a four-year college or university.
  • Minimum of 4 years of progressive Accounting experience.
  • Knowledge and experience implementing accounting internal control procedures.
  • Knowledge of GAAP for Not-for-Profit organizations.
  • Deep understanding of accrual basis accounting
  • Proactive learner, enjoys problem solving, takes ownership
  • Strong communication skills, including verbal and written.
  • Ability to effectively communicate to all levels of the organization.
  • Ability to manage multiple competing tasks and meet established deadlines.
  • Ability to work as part of an integrated team as well as independently.
  • Ability to work in an open, transparent, and collaborative environment.
  • Strong attention to detail.
  • Strong Excel skills.
  • Strong accounting system skills.
  • Ability to work well with people with a very wide diversity of demographic and cultural characteristics.

Qualities that are important to us:

  • A focused and detail-oriented individual that thrives in a highly collaborative, dynamic, fast paced and agile environment.
  • Passionate for numbers, spreadsheets, and can easily get excited about accounting principles discussions.
  • An individual that takes pride in personal and professional responsibility and integrity.

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.

U.S. Benefits & Perks*

  • Fully paid medical, dental and vision coverage for employees and their eligible families (yes, fully paid premiums!)
  • The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, baby sitting, continuing education and much more
  • The 401(k) retirement plan offers matched contributions at 4% of annual salary
  • Flexible and generous time off - vacation, sick and volunteer days, plus 22 paid holidays - including the last week of the year.
  • Family friendly! 100% paid new parent leave for seven weeks plus an additional five weeks for pregnancy, flexible options to phase back in after leave, fully equipped lactation room.
  • For those emergency moments - long and short term disability, life insurance (2x salary) and an employee assistance program
  • Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses
  • Telecommuting and flexible work schedules available
  • Appropriate fuel for thinking and coding (aka, a pantry full of treats) and monthly massages to help staff relax
  • Paid travel to Wikimedia Foundation events all around the world!
  • Equipment including a laptop, monitor, plus a one-time stipend to cover any additional needs to make sure you have the best work experience
  • Great colleagues - diverse staff and contractors speaking dozens of languages from around the world, fantastic intellectual discourse, mission-driven and intensely passionate people

*Please note that for remote roles located outside of the U.S., we defer to our PEO to ensure alignment with local labor laws.

More information

Wikimedia Foundation
Blog
Wikimedia 2030
Wikimedia Medium Term Plan
Our Commitment to Equity
This is Wikimedia Foundation 
Facts Matter
Our Projects
Our Tech Stack

Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Senior Data Analyst (Contract)

SENIOR DATA ANALYST (CONTRACT)

Summary

The fundraising team at the Wikimedia Foundation conducts worldwide campaigns across nearly 40 countries and 20 languages, collecting small donations (averaging about $15) as well as larger offline donations to support the Wikimedia Foundation’s mission to empower and engage people around the world with free knowledge. The Fundraising Operations team is looking for an experienced Senior Data Analyst to join our team, to support the process of making data driven decisions to improve the effectiveness of our fundraising strategies, while staying true to our values of openness, transparency and respect of user privacy. This will be a full time (40 hours/week) contractor position. As the Senior Data Analyst, you will be reporting to and work closely with the Lead Data Strategist to support, optimize and enhance the real-time reporting structure that powers the Fundraising Analytics team - as well using that infrastructure to generate powerful insights that inform the strategy of the Fundraising team at large. 

In this role, you will work with fellow data professionals, technologists, and fundraisers to automate data flows, provide clean and aggregated fundraising data to generate actionable insights to optimize fundraising outcomes. You will work with data from a wide variety of countries and donation streams, and you will need to present this data to stakeholders at a variety of levels of abstraction.

You are responsible for:

  • Delivering actionable insights and analysis on global fundraising campaigns and fundraising strategic objectives to technical and non-technical stakeholders 
  • Delivering reporting, statistical analysis and providing guidance on test setup within our iterative A/B testing program 
  • Analytics database management and optimization to support the regular reporting needs driven by a growing donor base
  • Transform and clean data to support analytics needs by making it more easily and quickly accessible
  • Provide the Analytics team with technical QA to ensure data quality and reliability

Skills and Experience:

  • Experienced professional able to resolve a wide range of data challenges in elegant and creative ways
  • Experience transforming data using Tableau, PowerBI, Superset, or similar BI tools to demonstrate meaningful insights across multiple levels within an organization
  • Proficient  SQL user, with working knowledge of CRUD operations and dynamic SQL
  • Comfortable working with data-related python and/or R packages for data cleaning and modeling
  • Practical statistical expertise and an understanding of digital campaigns
  • Comfortable with giving and receiving code reviews through git (GitHub, Gerrit, BitBucket, etc.)
  • Proven ability to adhere to deadlines and to seek out learning and support
  • Excellent verbal and written communication skills as well as the ability to clearly communicate technical concepts to non technical stakeholders

Qualities that are important to us:

  • Strong value and mission fit with the Wikimedia movement and Foundation
  • Comfortable working in a highly collaborative, consensus-oriented environment
  • Ability to work effectively in multiple cultural contexts

Additionally, we’d love it if you have:

  • Experience with open source technologies and communities
  • Comfortable working in a terminal / command line environment
  • Conceptual understanding of cron or other automated scheduler tools
  • Experience working with noSQL and non-structured data

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.

More information

Wikimedia Foundation
Blog
Wikimedia 2030
Wikimedia Medium Term Plan
Our Commitment to Equity
This is Wikimedia Foundation 
Facts Matter
Our Projects
Our Tech Stack

Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Senior Product Manager, Structured Data

SENIOR PRODUCT MANAGER, STRUCTURED DATA

Summary

Wikipedia is looking for an experienced and collaborative Product Manager to help build features that enable our communities to achieve our Vision: a world in which every single human being can freely share in the sum of all knowledge.

Product Managers at Wikipedia work with researchers, engineers and designers to build features, products and services used by hundreds of millions of people around the world. This is an opportunity to ‘do good’ while having a high level of impact at a large-scale media property.

About the role

Wikipedia content is primarily a mix of prose and tables, which means the content is not easily machine readable. This makes it challenging for us to reformat, search or repurpose the content and it makes it difficult for other individuals and organizations to create new experiences from our content.   The Structured Data team’s goal is to bring more structure to Wikipedia content by creating ways for users to structure the content and then build or support features that make use of the new structure.  As an example,  the team recently  integrated machine-readable data into our image repository, and then developed a greatly improved search experience.

As a Product Manager, you will:   

  • Lead the prioritization and development of new products to enable the world to consume information and participate in information production.
  • Co-creating and communicate a product vision to internal and external partners
  • Work with a highly talented team of engineers and designers to define, design, and build features that delight
  • Collaborating with our large community of users and volunteers to improve features
  • Understand user needs in order to prioritize new features and product enhancements
  • Release early and often, getting feedback from users to help improve features.
  • Using both qualitative and quantitative methods to inform decision making and measure the impact of features
  • Be a positive force for change!

Requirements:   

  • 2+ years product Management experience
  • Experience building consumer-facing products
  • Experience working with cross-functional teams to ship products  
  • Outstanding written and verbal communication skills   
  • Passion for increasing participation on Wikipedia and other Wikimedia projects

Pluses:  

  • Experience developing a Structured Data ecosystem including structured content, knowledge graphs and taxonomies
  • Experience with Search Platforms
  • Experience working with large groups of active collaborators: community building, activism, product evangelism, or in open source movements
  • Proficiency in more than one language
  • Experience building for mobile
  • Experience editing Wikipedia
  • Experience with open source software development 

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.

U.S. Benefits & Perks*

  • Fully paid medical, dental and vision coverage for employees and their eligible families (yes, fully paid premiums!)
  • The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, baby sitting, continuing education and much more
  • The 401(k) retirement plan offers matched contributions at 4% of annual salary
  • Flexible and generous time off - vacation, sick and volunteer days, plus 22 paid holidays - including the last week of the year.
  • Family friendly! 100% paid new parent leave for seven weeks plus an additional five weeks for pregnancy, flexible options to phase back in after leave, fully equipped lactation room.
  • For those emergency moments - long and short term disability, life insurance (2x salary) and an employee assistance program
  • Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses
  • Telecommuting and flexible work schedules available
  • Appropriate fuel for thinking and coding (aka, a pantry full of treats) and monthly massages to help staff relax
  • Paid travel to Wikimedia Foundation events all around the world!
  • Equipment including a laptop, monitor, plus a one-time stipend to cover any additional needs to make sure you have the best work experience
  • Great colleagues - diverse staff and contractors speaking dozens of languages from around the world, fantastic intellectual discourse, mission-driven and intensely passionate people

*Please note that for remote roles located outside of the U.S., we defer to our PEO to ensure alignment with local labor laws.

More information

Wikimedia Foundation
Blog
Wikimedia 2030
Wikimedia Medium Term Plan
Our Commitment to Equity
This is Wikimedia Foundation 
Facts Matter
Our Projects
Our Tech Stack

Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Site Reliability Engineer, Wikimedia Cloud Services

Site Reliability Engineer, Wikimedia Cloud Services

Summary

The Wikimedia Foundation is looking for a Site Reliability Engineer to join our team, reporting to the manager of Cloud Services. As the Site Reliability Engineer, you will be responsible for maintaining the platforms and services for the Wikimedia Technology Community. In this role, you will maintain, upgrade and add new services to our existing cloud, data, and kubernetes infrastructure.

Come work within the Technology department at the Wikimedia Foundation! Cloud Services curates environments that host tools and services utilized across Wikimedia projects. A significant portion of edit traffic on Wikipedia for example, is done by community developed tools we host! 

Our team maintains Infrastructure as a Service, Platform as a Service, and Data as a Service products. The team works in partnership (our puppet repo is public! And yes, you can contribute to it!) with the larger Wikimedia volunteer community to manage these environments.  Candidates should be comfortable communicating in public and asynchronous ways with volunteers and developers from around the world.

You’ll work remotely with a full-time distributed team, with members spread between Europe and North America, and need to overlap (UTC-4 to UTC+2) working hours.  Some examples of the type of work you’ll be doing include:

And the backlog has even more details!

You are responsible for:

  • Performing day-to-day operational tasks on Wikimedia’s Cloud Services infrastructure (deployment, maintenance, configuration, troubleshooting). Develop and support automation tools and processes in support of these tasks.
  • Participating in on-call rotation and support in a 24x7 environment

Skills and Experience:

  • Comfortable working and thriving within a Linux ecosystem
  • Software development skills in at least one of the following languages: Python, Go, Javascript, and/or Ruby
  • B.S. or M.S. in Computer Science or related field or equivalent in related work experience.

Qualities that are important to us:

  • Share our values, appreciate our code of conduct, support our team norms, and work in accordance with all three
  • Strong English language skills and ability to work independently, as an effective part of a globally distributed team
  • Support of our users (volunteer and staff developers) using our service offerings
  • Passionate about the value of learning and growing together  

Additionally, we’d love it if you have:

  • Interest in open source software projects and communities
  • Utilized configuration management tools such as Puppet, Ansible, Chef, and SaltStack
  • Experience in designing and operating Ceph or similar distributed storage clusters in production environments
  • Built data pipelines and or worked with streaming real time data
  • Used Kubernetes, Docker Swarm, Mesos, or similar container orchestration platforms
  • Operated an elastic computing environment such as OpenStack or Cloudstack
  • Operated Open Source database systems like MySQL and Postgres
  • Experience in serverless computing environments
  • Linux systems troubleshooting and debugging skills
  •  

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.

U.S. Benefits & Perks*

  • Fully paid medical, dental and vision coverage for employees and their eligible families (yes, fully paid premiums!)
  • The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, baby sitting, continuing education and much more
  • The 401(k) retirement plan offers matched contributions at 4% of annual salary
  • Flexible and generous time off - vacation, sick and volunteer days, plus 22 paid holidays - including the last week of the year.
  • Family friendly! 100% paid new parent leave for seven weeks plus an additional five weeks for pregnancy, flexible options to phase back in after leave, fully equipped lactation room.
  • For those emergency moments - long and short term disability, life insurance (2x salary) and an employee assistance program
  • Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses
  • Telecommuting and flexible work schedules available
  • Appropriate fuel for thinking and coding (aka, a pantry full of treats) and monthly massages to help staff relax
  • Great colleagues - diverse staff and contractors speaking dozens of languages from around the world, fantastic intellectual discourse, mission-driven and intensely passionate people

*Please note that for remote roles located outside of the U.S., we defer to our PEO to ensure alignment with local labor laws.

More information

Wikimedia Foundation
Blog
Wikimedia 2030
Wikimedia Medium Term Plan
Our Commitment to Equity
This is Wikimedia Foundation 
Facts Matter
Our Projects
Our Tech Stack

Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Senior Site Reliability Engineer, Search Platform

Senior Site Reliability Engineer

Summary

The Wikimedia Foundation is looking for a Senior Site Reliability Engineer to join our team, reporting to the Search Platform Engineering Manager. As the Senior Site Reliability Engineer, you will be responsible for supporting, maintaining and extending Wikidata Query Service (WDQS), the essential infrastructure that supports querying Wikidata and our Search infrastructure, powering the searchbox on Wikipedias and other higher level features..

The Search Platform team is dedicated to “help people easily discover knowledge on Wikipedia and its sister projects by providing tools and infrastructure for casual readers and expert users with precise needs, while maintaining a strong emphasis on privacy.” We are a mixed-skill team composed of software engineers, a computational linguist, and a site reliability engineer. We are responsible for Search and the Wikidata Query Service. We are a fully remote team, spread across UTC-8 to UTC+1 timezones. When the world is not locked down by a pandemic, we see each other in person two or three times per year.

Wikidata Query Service is a SPARQL endpoint, backed by a graph database (more precisely an RDF Triple Store) that is live updated from Wikidata. WDQS provides the means to query Wikidata, to ask questions that would otherwise be impossible to answer, and to provide the base infrastructure on which our community can build tools and bots to query and edit Wikidata. We’ve written a great blog post if you want more context.

Wikidata has recently reached item number 10’000’000. Our graph database contains almost 12 billion triples, and has grown by over 250 million triples over the last three months. This is one of the largest public SPARQL endpoints on the internet. You would be helping us support this rapid growth.

CirrusSearch is the Mediawiki extension, backed by Elasticsearch, that provides Search capabilities to all of our wikis, serving around 2000 requests per second. We do Machine Learning Ranking and other data centric approaches to Search, supported by Kafka and Hadoop.

Your job as part of this team would be to use your skills to help us maintain and scale the Wikidata Query Service and Search. Your first project is likely to be setting up an Apache Flink cluster on Kubernetes that will allow us to update Wikidata Query Service more efficiently. This platform has the potential to become our new standard for stateful stream processing across the Foundation.

Here are some examples of projects we have been (or still are) working on:

  • Rearchitecting and rewriting the update process that ships data from Wikidata to WDQS, introducing Apache Flink as a stateful event processing framework.
  • Integrating Wikidata and Search.
  • Maintaining the beta Wikimedia Commons Query Service (WCQS) SPARQL endpoint and upgrading it to production status.
  • Rearchitecting our Elasticsearch cluster to allow for additional growth in the size of our indices, splitting into more independent Elasticsearch clusters.

You are responsible for:

  • Deployment, scaling, monitoring, provisioning and support of our Search and SPARQL endpoints
  • Providing guidance and expertise to the team on productionizing our applications

Skills and Experience:

  • Experience as a Site Reliability Engineer, experience working on bare metal is a plus.
  • Experience with Configuration Management Systems (Puppet, Ansible, …)
  • Experience in supporting highly available and high-traffic web-facing applications.
  • Be open to supporting JVM-based applications.
  • English language skills and ability to work independently, as an effective part of a globally distributed team.
  • B.S. or M.S. in Computer Science, related field, or equivalent in related work experience. Do not feel you need a degree to apply; we value hands-on experience most of all.

Qualities that are important to us:  

Additionally, we’d love it if you have:

  • Experience with search
  • Experience with graph databases, in particular RDF / SPARQL
  • Experience with event streaming platforms (Kafka or similar)
  •  

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.

U.S. Benefits & Perks*

  • Fully paid medical, dental and vision coverage for employees and their eligible families (yes, fully paid premiums!)
  • The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, baby sitting, continuing education and much more
  • The 401(k) retirement plan offers matched contributions at 4% of annual salary
  • Flexible and generous time off - vacation, sick and volunteer days, plus 22 paid holidays - including the last week of the year.
  • Family friendly! 100% paid new parent leave for seven weeks plus an additional five weeks for pregnancy, flexible options to phase back in after leave, fully equipped lactation room.
  • For those emergency moments - long and short term disability, life insurance (2x salary) and an employee assistance program
  • Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses
  • Telecommuting and flexible work schedules available
  • Appropriate fuel for thinking and coding (aka, a pantry full of treats) and monthly massages to help staff relax
  • Paid travel to Wikimedia Foundation events all around the world!
  • Equipment including a laptop, monitor, plus a one-time stipend to cover any additional needs to make sure you have the best work experience
  • Great colleagues - diverse staff and contractors speaking dozens of languages from around the world, fantastic intellectual discourse, mission-driven and intensely passionate people

*Please note that for remote roles located outside of the U.S., we defer to our PEO to ensure alignment with local labor laws.

More information

Wikimedia Foundation
Blog
Wikimedia 2030
Wikimedia Medium Term Plan
Our Commitment to Equity
This is Wikimedia Foundation 
Facts Matter
Our Projects
Our Tech Stack

Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Privacy Program Manager

Privacy Program Manager

Summary

Wikimedia envisions a world where the sum total of human knowledge is available to everyone.

The Wikimedia Foundation, the nonprofit home of Wikipedia, Wikimedia Commons, and other free educational projects, serves as the hub of a global movement of hundreds of thousands of contributors collaborating to collect and share the sum of all human knowledge with the world.

As Wikimedia pursues a new global strategic direction, our Legal department is tasked with solving many legal questions, including some no one has fully considered before. We are looking for a Privacy Program Manager to join our in-house legal department to help coordinate and evolve Wikimedia’s Privacy program. This will include managing, triaging and supporting our privacy workflows. Ideal candidates will not only have the skills to manage a privacy portfolio, but will also connect with Wikimedia’s mission and understand the importance of privacy in our unique context. 

Who Should Apply:

At Wikimedia, we serve the world. We believe that there is no way to meaningfully achieve our goal of reaching every single human unless our organization reflects the full breadth of the human experience. To that end, the Wikimedia Foundation recruits candidates from a broad range of backgrounds and experiences, including those from historically marginalized groups — women, people with disabilities, people of color, formerly incarcerated people, people who are lesbian, gay, bisexual, transgender, and/or gender nonconforming, first and second generation immigrants, and people from low-income families. A diversity of lived experiences is reflective of those who create and use Wikimedia every day.

Essential Functions of Role:

  • Help coordinate and manage Wikimedia’s privacy workflows. 
  • Assess current processes and advise on, design, and implement potential improvements.
  • Work cross-functionally across our teams to ensure that Wikimedia’s privacy protocols are uniformly applied.
  • Collaborate with Wikimedia staff and volunteers to improve privacy and security structures and systems for the Wikimedia movement.
  • Provide support and training to staff on privacy-related issues.
  • Other duties as assigned. 

Skills and Experience:

  • Project management experience. 
  • Training, knowledge of, or experience with global data privacy law.
  • Ability to excel in a fast-paced, multitasking environment that demands high-quality work on short deadlines.
  • Training, knowledge of, or experience supporting regulatory and compliance matters. 
  • Ability to identify and implement practical solutions to abstract or complex problems. 
  • Ability to adhere to deadlines, and complete work independently. 
  • Ability to travel, including internationally; and to travel or work on weekends if and when needed, due to conferences, legal needs, etc. 
  • Ability to communicate and collaborate across cultures and timezones; if you’re not located in the San Francisco Bay Area, please be generally available during West Coast work hours.
  • Excellent writing and presentation skills.

Qualities that are important to us: 

  • Appreciation for and alignment with Wikimedia's mission.
  • Strong interpersonal and collaboration skills and ability to work well on a team. 
  • A desire to learn, stretch, and grow.

Additionally, we'd love it if you have: 

  • Experience working as a privacy program manager or managing privacy- or security-related projects.
  • Experience working across borders and cultures. 
  • Knowledge of, or experience with, computer code and technologies for website hosting and database management. In particular, experience with large databases would be valuable.
  • Ability to speak additional languages besides English.
  • Prior experience working with or participating in online communities, especially large or specialist volunteer communities. 
  • Prior experience working in the technology sector. 
  • Prior experience working with a remote workforce. 
  • Prior work, internship, or volunteer experience in the nonprofit sector.

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.

U.S. Benefits & Perks*

  • Fully paid medical, dental and vision coverage for employees and their eligible families (yes, fully paid premiums!)
  • The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, baby sitting, continuing education and much more
  • The 401(k) retirement plan offers matched contributions at 4% of annual salary
  • Flexible and generous time off - vacation, sick and volunteer days, plus 22 paid holidays - including the last week of the year.
  • Family friendly! 100% paid new parent leave for seven weeks plus an additional five weeks for pregnancy, flexible options to phase back in after leave, fully equipped lactation room.
  • For those emergency moments - long and short term disability, life insurance (2x salary) and an employee assistance program
  • Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses
  • Telecommuting and flexible work schedules available
  • Appropriate fuel for thinking and coding (aka, a pantry full of treats) and monthly massages to help staff relax
  • Paid travel to Wikimedia Foundation events all around the world!
  • Equipment including a laptop, monitor, plus a one-time stipend to cover any additional needs to make sure you have the best work experience
  • Great colleagues - diverse staff and contractors speaking dozens of languages from around the world, fantastic intellectual discourse, mission-driven and intensely passionate people

*Please note that for remote roles located outside of the U.S., we defer to our PEO to ensure alignment with local labor laws.

More information

Wikimedia Foundation
Blog
Wikimedia 2030
Wikimedia Medium Term Plan
Our Commitment to Equity
This is Wikimedia Foundation 
Facts Matter
Our Projects
Our Tech Stack

Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Marketing Manager

Marketing Manager

Summary

The Wikimedia Foundation seeks an innovative, collaborative leader to help define and oversee the execution of the global marketing plan to grow Wikipedia readership and editor usage worldwide. In this role, you will work with Wikimedia Foundation communications, product, advancement, community, partnership, and creative colleagues to build and execute global multi-channel marketing campaigns.

This position will lead the current team responsible for the management and implementation of the growth marketing plan and content strategy.  You will transform market research and audience insights into marketing plans inclusive of lifecycles and journeys, creative input briefs, media plans, content strategies to deliver target goals.  

You are responsible for:

  • Developing and overseeing the deployment of  a solid content strategy inclusive of digital and social, and partnering with the communications department on content synergies and planning.
  • Leading the team responsible for the product marketing, audience growth and engagement plans, channel mix and content strategy, creative campaign input, media performance, programmatic planning, and reporting.
  • Contributing to annual marketing growth plans by aligning on the objectives, strategies, tactics, budgets, timelines and resource allocation.
  • Developing a well-defined audience segmentation marketing strategy by partnering with the insights and analytics team to leverage key audience segment potential, behaviours and ethnography.
  • Creating relevant global audience lifecycles supported by research, insights, phase signals and KPIs.
  • Integrating the lifecycle with the product user experience for an optimal end-to-end experience.
  • Providing business requirements for reporting, analytics, and dashboards to track near-real-time results and monitor progress toward goals.  
  • Completes operational requirements by scheduling and assigning tasks within the team and following up on work results.
  • Empower and develop the team by providing information, educational opportunities, and experiential growth opportunities.

Skills and Experience:

  • Multichannel digital marketing strategy experience
  • Experience in building product messaging that sets us apart from others and speaks to our target audience
  • Able to gain insights into customers’ usage of current products, untapped opportunities and user personas, through interviews, surveys, focus groups and research data
  • Proven experience in discovering and launching marketing opportunities by collaborating across departments
  • Measurable experience in developing successful digital marketing campaigns
  • Global marketing content strategy and audience segmentation strategy
  • 2+ years experience in leading and mentoring a team
  • Program campaign analytics & measurement experience

Qualities that are important to us:

  • Strong team development and empowerment skills
  • Excellent organisational and time management skills
  • Proven ability to make objective data-based decisions  

Additionally, we’d love it if you have:

  • The experience and desire to work remotely
  • Experience working across multiple time zones successfully
  • Experience in leading a remote team
  • Experience in working within emerging markets
  • Led brand awareness, lead generation,  engagement and retention marketing programs

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.

U.S. Benefits & Perks*

  • Fully paid medical, dental and vision coverage for employees and their eligible families (yes, fully paid premiums!)
  • The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, baby sitting, continuing education and much more
  • The 401(k) retirement plan offers matched contributions at 4% of annual salary
  • Flexible and generous time off - vacation, sick and volunteer days, plus 22 paid holidays - including the last week of the year.
  • Family friendly! 100% paid new parent leave for seven weeks plus an additional five weeks for pregnancy, flexible options to phase back in after leave, fully equipped lactation room.
  • For those emergency moments - long and short term disability, life insurance (2x salary) and an employee assistance program
  • Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses
  • Telecommuting and flexible work schedules available
  • Appropriate fuel for thinking and coding (aka, a pantry full of treats) and monthly massages to help staff relax
  • Paid travel to Wikimedia Foundation events all around the world!
  • Equipment including a laptop, monitor, plus a one-time stipend to cover any additional needs to make sure you have the best work experience
  • Great colleagues - diverse staff and contractors speaking dozens of languages from around the world, fantastic intellectual discourse, mission-driven and intensely passionate people

*Please note that for remote roles located outside of the U.S., we defer to our PEO to ensure alignment with local labor laws.

More information

Wikimedia Foundation
Blog
Wikimedia 2030
Wikimedia Medium Term Plan
Our Commitment to Equity
This is Wikimedia Foundation 
Facts Matter
Our Projects
Our Tech Stack

Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Senior Consultant, Business Intelligence

Senior Business Intelligence Consultant, Global Data & Insights Team

Summary

The Wikimedia Foundation is looking for a Senior Consultant, Business Intelligence, to join our team, reporting to the Director of Global Data and Insights.  As the Senior Consultant, you will be responsible for designing the roadmap of this new Business Intelligence practice at Wikimedia Foundation. In this role, you will work with all departments to converge on critical metrics to measure organizational effectiveness and to design a data pipeline for an org-level dashboard for senior leadership. The consultant will also lead the roadmap design for end-products such as business models, scenario planners, reporting dashboards, or data visualizations. The consultant will act as a thought partner to the GDI team to selecting techniques used for data modeling and establish any practices to ensure high quality and efficient extraction and transformation of data.

You are responsible for:

Identifying organizational metrics for the Foundation to measure its progress against the strategic goals

  • The identification exercise will include a combination of strategies from:
    • collecting benchmarking metrics for organizations with a similar mission in the nonprofit sector and private sector too 
    • triangulating existing data that departments use within the Foundation.
  • Work with the Director to finalize the org-level metrics for the first year.

Developing data pipeline and roadmap for BI practice at the Foundation

  • Gather requirements, scope projects, and build a comprehensive and realistic data pipeline and roadmap to establish BI practice at the Foundation. 
  • Review and update existing processes in line with changes in data structures or changes in the Foundation’s needs.
  • Maintain high communication standards, including developing new or imaginative ways of using or communicating data and insights.
  • Another essential part of this work is the continuous development and improvement of our data models and reports.

Skills and Experience:

  • BA/BS with at least seven years' professional experience working with large datasets or an equivalent combination of education and experience. 
  • At least 3-5 years of experience managing data teams and designing strategy.
  • Experience working with survey data and big data.  
  • Ability to communicate with technical staff and translate technical requirements to non-technical staff.
  • Exposure to working with open-source tools such as Hive/Presto and Superset is ideal but not required.

Qualities that are important to us:

  • Intellectual curiosity to learn. 
  • Excellent interpersonal (customer service) and oral/written communication skills
  • Agility and comfort with ambiguity.  Ability to work both independently and as part of a team.
  • Discretion and competence in handling confidential data.
  • Ability to have a 360 view, build and maintain strong relationships with staff to meet organizational goals.

Additionally, we’d love it if you have:

  • Knowledge of the field of philanthropy and other areas in which the Foundation works
  • Knowledge of predictive analytics
  • Experience in a consensus-oriented environment.

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.

More information

Wikimedia Foundation
Blog
Wikimedia 2030
Wikimedia Medium Term Plan
Our Commitment to Equity
This is Wikimedia Foundation 
Facts Matter
Our Projects
Our Tech Stack

Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Senior Engineering Manager

SENIOR ENGINEERING MANAGER

Summary

Love Wikipedia and its sibling projects? The Wikimedia Foundation is an inclusive employer, and we are looking for experienced engineering management to join our team, reporting to engineering leadership in Product Engineering.

This is a full time salaried position and core working hours include 11 AM ET / 10 AM CT - 5 PM ET / 4 PM CT US.

We’re a mature product organization committed to making knowledge available to everyone globally. This is an opportunity to do good while improving what we think is the best place on the internet. You know how to build a sustainable culture, showing empathy for users and employees, a collaborative mindset, and data-informed systems thinking.

In this role, you will work in a distributed remote environment, where we value teamwork and a consensus-oriented approach as we build fully open source software. You are a proactive and collaborative partner with product management, design, quality & test engineering, technical program management, and community relations. You will manage highly skilled engineers, who ship quality software used by over a billion users, empowering them to do their best work.

Travel is not currently required due to the pandemic. During normal non-pandemic times, some travel is expected, usually 3-4 times per year.

You are responsible for:

  • Fostering a supportive team environment, ensuring diverse voices are heard
  • Guiding team members with structured development techniques
  • Coaching engineers in the art and science of software engineering and evolvable software architecture
  • Participating in hiring considerate of diversity, equity, and inclusion
  • Partnering with peers on cross-team delivery and radiating organizational updates
  • Facilitating product technical strategy and roadmap setting with software engineers and technical product management
  • Supervising budget and staffing

Skills and Experience:

  • Expertise in consumer-facing internet technology for large and diverse audiences
  • History of developing high productivity engineering teams
  • BS/MS/Ph.D in Computer Science or other relevant technical field or the equivalent in work experience

Qualities that are important to us:

  • A desire to make meaningful contributions to knowledge equity, free culture, and open access
  • Clear communication in both synchronous and asynchronous channels

Additionally, we’d love it if you have:

  • Fluency in one or more regional languages of Africa or Asia
  • Familiarity with Wikipedia / wikitext / markdown editing or content management systems (e.g., MediaWiki, Drupal, WordPress)
  • Experience with service based and streaming architectures

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.

U.S. Benefits & Perks*

  • Fully paid medical, dental and vision coverage for employees and their eligible families (yes, fully paid premiums!)
  • The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, baby sitting, continuing education and much more
  • The 401(k) retirement plan offers matched contributions at 4% of annual salary
  • Flexible and generous time off - vacation, sick and volunteer days, plus 22 paid holidays - including the last week of the year.
  • Family friendly! 100% paid new parent leave for seven weeks plus an additional five weeks for pregnancy, flexible options to phase back in after leave, fully equipped lactation room.
  • For those emergency moments - long and short term disability, life insurance (2x salary) and an employee assistance program
  • Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses
  • Telecommuting and flexible work schedules available
  • Appropriate fuel for thinking and coding (aka, a pantry full of treats) and monthly massages to help staff relax
  • Paid travel to Wikimedia Foundation events all around the world!
  • Equipment including a laptop, monitor, plus a one-time stipend to cover any additional needs to make sure you have the best work experience
  • Great colleagues - diverse staff and contractors speaking dozens of languages from around the world, fantastic intellectual discourse, mission-driven and intensely passionate people

*Please note that for remote roles located outside of the U.S., we defer to our PEO to ensure alignment with local labor laws.

More information

Wikimedia Foundation
Blog
Wikimedia 2030
Wikimedia Medium Term Plan
Our Commitment to Equity
This is Wikimedia Foundation 
Facts Matter
Our Projects
Our Tech Stack

Apply Now
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Senior Program Officer, Community Resources

SENIOR PROGRAM OFFICER, COMMUNITY RESOURCES

Summary

Wikipedia and its sister projects are created by volunteers. They curate the knowledge that the world has come to rely on.  The Senior Program Officer is charged with co-designing and implementing a grantmaking strategy to 1) Grow our communities of volunteers, especially in places in the world that are just coming online, 2) Empower our existing communities to be more effective in their work and 3) Ensure that community investments are made more equitably around the world.  You will do this by making grants to our Wikimedia affiliates and free knowledge ecosystem partners and individuals, with an emphasis on those who are organizing seedling efforts to sprout communities in emerging parts of the world. It is an exciting time to join a team and help define the path forward for the grant programs. 

This Senior Program Officer will also manage one the current grant program which support the growth of emerging communities that have annual programs and operating expenses with previous experience with funding mechanisms. The program is run through a participatory grantmaking process and a focus on supporting programs that help diversify the knowledge content. They will work together with participatory grant committee members, grant applicants and grantees, and members of the Community Resources team.

This is a remote role and interested applicants from outside of the US are encouraged to apply.

You are responsible for:

  • Contributing to the strategic direction of the team
    • Continually develop the program to support the priorities of the Foundation and the goals of the Wikimedia movement
    • Support the development and implementation of a measurement and evaluation system to track ongoing progress for the grants program
    • Ability to proactively network, identify, and recruit prospective grantees
    • Apply your domain expertise in free knowledge ecosystems and volunteer communities to support the design and implementation of solutions that achieve the desired outcomes of the 2030 Strategic Direction and Movement Strategy
  • Supporting the grants cycle
    • Oversee one of the grants proposal process from start to finish
    • Manage communications related to the grants cycle
    • Work closely with grant applicants in the preparation of their proposals and reports, providing guidance on strategic planning, programming, staffing, board development, and financial management
    • Support due diligence and eligibility reviews for interested organizations
    • Coordinate WMF staff, committee, and community inputs following the grants process, and ensure timely creation of expert materials in preparation for proposal review
    • Work together with the Grants Administrator and the Finance & Administration team to obtain approvals, disburse and track grant funds, and ensure that accurate data is maintained in the Fluxx grants database
    • Evaluate the annual plan grant process after each round, summarize feedback and implement recommendations for process improvements
    • Review mid-term and final grant reports, provide feedback to grantee, and share findings with committee, fellow staff, and the community at large
    • Support grant analysis on impact of funds, share results publicly
    • Hold regular meetings with grantees
    • Conduct site visits, perform on-site financial review, and document and share learning with relevant stakeholders
    • Update the grants space on Meta wiki as needed
  • Facilitating the grants committees’ participatory decision-making
    • Recruit and orient new committee members
    • Facilitate regular committee meetings
    • Create and analyze the results of surveys and other assessment tools at all stages of the review process
    • Co-create and publish detailed public staff assessments of each proposal
    • Create or coordinate analysis, including detailed financial analysis, and oversee all material in preparation for deliberations, and be prepared to field detailed questions about proposals and analysis from the committee during the deliberations

Skills and Experience:

  • Solid knowledge of community-based or place-based grantmaking
  • Experience in nonprofit capacity building as a funder, consultant, or nonprofit leader
  • Strong strategic and analytical skills and creative problem-solving ability
  • Excellent organizational skills and judgment; ability to prioritize work, manage time and multiple priorities, and meet deadlines;
  • Attention to detail and accuracy as well as the ability to set realistic goals and objectives
  • Proven ability to create constructive partnerships with the Wikimedia community, stakeholders, and fund-seekers: skills in facilitating engaging, motivating, coordinating and supporting volunteer communities, and in negotiating the sometimes chaotic and contentious nature of free-thinking communities
  • An open and transparent communication style; ability to engage and have dialog with individuals in a public setting and in a non-polarizing way
  • Willingness to accommodate scheduling requirements of frequent interactions across time zones, with individuals and organizations across the world
  • Proven English proficiency in written and spoken communication, including speaking in front of large groups and reacting publicly in high pressure situations, and comfort in producing widely distributed written material
  • Fluency in another language other than English, preferably in an East and Southeast Asian language
  • A global perspective, with significant experience living or working internationally
  • Demonstrated commitment to and belief in equity, inclusion, and diversity
  • This position may require 3-6 international trips each year when circumstances allow

Additionally, we’d love it if you have:

  • Experience in grantmaking, particularly in an international context
  • Experience working with online communities, particularly in the free knowledge movement
  • Experience in participatory decision making structures
  • Passion for or experience contributing to Wikipedia/Wikimedia project

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.

U.S. Benefits & Perks*

  • Fully paid medical, dental and vision coverage for employees and their eligible families (yes, fully paid premiums!)
  • The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, baby sitting, continuing education and much more
  • The 401(k) retirement plan offers matched contributions at 4% of annual salary
  • Flexible and generous time off - vacation, sick and volunteer days, plus 19 paid holidays - including the last week of the year.
  • Family friendly! 100% paid new parent leave for seven weeks plus an additional five weeks for pregnancy, flexible options to phase back in after leave, fully equipped lactation room.
  • For those emergency moments - long and short term disability, life insurance (2x salary) and an employee assistance program
  • Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses
  • Telecommuting and flexible work schedules available
  • Appropriate fuel for thinking and coding (aka, a pantry full of treats) and monthly massages to help staff relax
  • Paid travel to Wikimedia Foundation events all around the world!
  • Equipment including a laptop, monitor, plus a one-time stipend to cover any additional needs to make sure you have the best work experience
  • Great colleagues - diverse staff and contractors speaking dozens of languages from around the world, fantastic intellectual discourse, mission-driven and intensely passionate people

*Please note that for remote roles located outside of the U.S., we defer to our PEO to ensure alignment with local labor laws.

More information

Wikimedia Foundation
Blog
Wikimedia 2030
Wikimedia Medium Term Plan
Our Commitment to Equity
This is Wikimedia Foundation 
Facts Matter
Our Projects
Our Tech Stack

Apply Now
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Senior Product Manager, Trust & Safety

SENIOR PRODUCT MANAGER, TRUST & SAFETY

About Wikipedia product

Wikipedia is looking for an experienced and collaborative Senior Product Manager to drive improvements to Wikipedia that enable our communities to achieve our Vision: a world in which every single human being can freely share in the sum of all knowledge.

Product Managers at Wikipedia work with engineers, designers, researchers and communities of users to build features, products and services used by hundreds of millions of people around the world. This is an opportunity to have a high level of positive impact, worldwide.

About the role

For this role, you will join a new Trust & Safety Tools team, which will build and improve features to protect the privacy, safety, and security of contributors, readers and volunteer moderators on Wikipedia and other Wikimedia sites. The team will work in close collaboration with volunteers to counteract harassment, vandalism and abuse on our wiki projects, helping our communities to grow and thrive. 

You are responsible for:   

  • Leading the prioritization and development of features that will help to keep Wikipedia contributors and content safe from harassment, vandalism and abuse
  • Collaborating with Wikimedia volunteers from around the world and Trust and Safety to build solutions that support their work
  • Working with a highly talented team of engineers, designers, researchers, community specialists and data analysts to define, design, and build features that delight
  • Using organizational strategy, the needs of users, resourcing and data in order to prioritize new features and product enhancements
  • Setting and measuring success metrics
  • Being a positive force for change! 

Skills and Experience :   

  • Product management experience on a consumer-facing web property
  • Experience working with large groups of active collaborators: community building, activism, product evangelism, or in open-source movements
  • Experience working in an agile software development environment   
  • Strong interest in promoting diversity and inclusion
  • Outstanding written and verbal communication skills  

Additionally, we’d love it if you have:  

  • Experience editing Wikipedia
  • Proficiency in more than one language
  • Experience with trust or privacy engineering

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.

U.S. Benefits & Perks*

  • Fully paid medical, dental and vision coverage for employees and their eligible families (yes, fully paid premiums!)
  • The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, baby sitting, continuing education and much more
  • The 401(k) retirement plan offers matched contributions at 4% of annual salary
  • Flexible and generous time off - vacation, sick and volunteer days, plus 22 paid holidays - including the last week of the year.
  • Family friendly! 100% paid new parent leave for seven weeks plus an additional five weeks for pregnancy, flexible options to phase back in after leave, fully equipped lactation room.
  • For those emergency moments - long and short term disability, life insurance (2x salary) and an employee assistance program
  • Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses
  • Telecommuting and flexible work schedules available
  • Appropriate fuel for thinking and coding (aka, a pantry full of treats) and monthly massages to help staff relax
  • Paid travel to Wikimedia Foundation events all around the world!
  • Equipment including a laptop, monitor, plus a one-time stipend to cover any additional needs to make sure you have the best work experience
  • Great colleagues - diverse staff and contractors speaking dozens of languages from around the world, fantastic intellectual discourse, mission-driven and intensely passionate people

*Please note that for remote roles located outside of the U.S., we defer to our PEO to ensure alignment with local labor laws.

More information

Wikimedia Foundation
Blog
Wikimedia 2030
Wikimedia Medium Term Plan
Our Commitment to Equity
This is Wikimedia Foundation 
Facts Matter
Our Projects
Our Tech Stack

Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Trust & Safety Specialist (Disinformation)

TRUST & SAFETY SPECIALIST (DISINFORMATION)

Summary

The Wikimedia Foundation is seeking a Trust & Safety Specialist focused primarily on Disinformation to join the Legal department to help advance the Wikimedia movement’s vision of every human being able to freely share in the sum of all knowledge; as well as its strategic direction - that by 2030, Wikimedia will become the essential infrastructure of the ecosystem of free knowledge, and anyone who shares our vision will be able to join us

The Trust & Safety Specialist (Disinformation) will work closely with others on the Trust & Safety Disinformation team to help protect knowledge integrity on the platform, thoroughly investigating and responding as directed to threats to knowledge integrity. The specialists’ key focus in this regard will be English, Arabic, Farsi, Russian or Spanish language projects. They also serve standard online trust and safety functions of empowering and engaging people involved in or impacted by the Wikimedia movement. They support the resilience of the communities we support through investigating threats of violence and other threats to the safety of the Wikimedia projects, communities and the public; contributing to the investigation and mitigation of technical attacks and social disruption; and facilitating the work of our vast community of international volunteers. 

The successful Trust & Safety Disinformation Specialist will collaborate respectfully with others, encourage collegial engagement, treat private information with discretion, demonstrate empathy in their communications with others, be creative and open to new solutions, be supportive of other Specialists, and be flexible in assignments. The Specialist steps into difficult discussions and situations, including those that may involve graphic imagery such as terrorism content, and explains details and context as needed to promote effective resolution, mutual understanding, and civil communication. This is a sometimes chaotic and challenging environment that offers best opportunities for those who thrive working both independently and with others. This role reports to the Trust & Safety Manager, Disinformation.

You are responsible for: 

  • Collaborating closely with other Trust & Safety staff in partnership with the communities to evaluate, process and appropriately address threats to knowledge integrity on the platform. 
  • Working with other Trust & Safety staff to evaluate, process and appropriately escalate inappropriate content and threats against the safety of volunteers or the public. This work may include evaluating threats of self-violence or terrorism, or processing inappropriate imagery, including imagery involving minors. This involves supporting the team to ensure 24/7 coverage for emergencies. 
  • Supporting Trust and Safety investigations on online or offline harassment and event safety cases.
  • Stepping into difficult discussions and situations to provide details and context to promote effective resolution, mutual understanding, and civil communication.
  • Liaising with, and supporting the work of key community groups that support the integrity of the platform, including facilitating their access to engineering and other resources within the Wikimedia Foundation.
  • Assisting with correspondence management, which will include answering questions from volunteers and other stakeholders in a timely, efficient, and respectful manner.
  • Collaborating with the wider Anti-Disinformation program and Trust & Safety staff to evaluate, process and appropriately address technical threats to the platform and the communities we support.
  • Building relationships with Wikimedians from around the world, including key volunteer community members.
  • Keeping up with, and reporting on key developments in the Wikimedia movement.
  • Performing other duties, as required.

Skills and Experience:

  • Experience with Incident Response.
  • Strong critical and contextual thinking skills with a bias toward action in ambiguous situations.
  • Strong commitment to knowledge integrity issues, including a willingness to work with our community on disinformation matters and to report illegal material to law enforcement with appropriate follow up as necessary.
  • Strong commitment to child protection issues, including a willingness to work significantly with our community on such matters and to report illegal material to law enforcement with appropriate follow up as necessary.
  • Strong desire to approach work in a collaborative way to help colleagues succeed
  • Outstanding organizational and interpersonal communication skills
  • Ability to communicate compassionately and professionally with key stakeholders
  • Ability to adapt communication depending on context, and audience: from precisely detailed to clear and simple
  • Resilient and self-reliant; tolerates ambiguity and maintains positive, values respectful professional relationships.
  • Resilience in dealing with difficult subject matter.
  • Fluency in English and native command of Arabic, Farsi, Russian or Spanish
  • BA/BS or above.

Additionally, we’d love it if you have: 

  • CISSP/GIAC or equivalent certification in cyber or information security
  • Experience with Threat Modeling and Risk Assessments.
  • Experience and/or training in project and people management (volunteer capacity applies) or mediation.
  • Experience recruiting, motivating and organizing online volunteers.
  • Experience with CRM and ticketing systems, and artificial languages like SQL, PHP, and Python.

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.

U.S. Benefits & Perks*

  • Fully paid medical, dental and vision coverage for employees and their eligible families (yes, fully paid premiums!)
  • The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, baby sitting, continuing education and much more
  • The 401(k) retirement plan offers matched contributions at 4% of annual salary
  • Flexible and generous time off - vacation, sick and volunteer days, plus 19 paid holidays - including the last week of the year.
  • Family friendly! 100% paid new parent leave for seven weeks plus an additional five weeks for pregnancy, flexible options to phase back in after leave, fully equipped lactation room.
  • For those emergency moments - long and short term disability, life insurance (2x salary) and an employee assistance program
  • Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses
  • Telecommuting and flexible work schedules available
  • Appropriate fuel for thinking and coding (aka, a pantry full of treats) and monthly massages to help staff relax
  • Great colleagues - diverse staff and contractors speaking dozens of languages from around the world, fantastic intellectual discourse, mission-driven and intensely passionate people

*Eligible international workers' benefits are specific to their location and dependent on their employer of record

More information

Wikimedia Foundation
Blog
Wikimedia 2030
Wikimedia Medium Term Plan
Diversity and inclusion information for Wikimedia workers, by the numbers
Wikimania 2019
Annual Report - 2017 

This is Wikimedia Foundation 
Facts Matter
Our Projects
Fundraising Report

Apply Now
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Systems Architect, Data

Systems Architect, Data 

Summary

The Wikimedia Foundation is looking for a Systems Architect to join our Architecture Team, reporting to the Director of Architecture.  As a Systems Architect, you will collectively shape and design Wikimedia’s future technical systems that share the world’s knowledge. In this role, you will collaborate with engineers, product managers and other system owners within the Wikimedia Foundation and its partners to model and design an iterative approach to an evolutionary architecture for Wikimedia. You will work remotely and collaboratively across the organization and movement, ensuring our systems enable users to collect, share and distribute the knowledge contained in Wikimedia Projects while also ensuring our systems are resilient, secure and scalable.

Over the past year we have sketched a target architecture, collaborated with teams in our Product Department on structuring content and worked to establish an architecture practice. To understand more about our overall approach here is a blog post describing how we think about transiting from software to systems. The work we accomplish is strongly guided by our organizational values. Including a commitment to open source, you can find the work of our engineering teams on GitHub.

As a strong candidate, you have a deep commitment to collective reasoning, strengthening the expert thinking of others and asking the right questions. You have worked on multiple, high-scale data systems both in an engineering and design capacity. This experience includes building systems in modern architectures and transitioning legacy monolithic systems to a more modular and distributed approach. You are excited about designing for emergence and reaching big end goals. 

You are responsible for:

  • Collaborating with engineers, product managers and other system owners within the Wikimedia Foundation and its partners to model and design an iterative approach to an evolutionary architecture for Wikimedia.
  • Prototyping and experimenting in conjunction with software engineers to test assumptions and obtain feedback on potential system designs.
  • Developing and leading internal workshops to gain insight into domains, workflows and other system needs. 
  • Contributing to implementation plans in conjunction with development teams.
  • Socializing and communicating architecture designs across Wikimedia stakeholders.

Skills and Experience:

  • Ability to communicate and factiliate across cross-functional groups. 
  • Portfolio of tools for modeling, especially interfaces and communications across system components.
  • Experience designing and implementing high-traffic, data-focused systems in an architecture role. Mostly recently you have worked in an architecture role. 
  • You have experience migrating legacy systems to modern architectures. Specially systems utilizing patterns such as CQRS, loose coupling, microservices and building an ecosystem of components. 
  • You have worked on event driven, incremental and service oriented architectures.
  • You are experienced in implementing data technologies such as relational databases, NoSQL or event streaming. 
  • You have created a variety of architecture artifacts, choosing the right style of delivery for the audience and are well versed in framing a problem.
  • Deeply committed to collaborative work and strengthening ideas together.
  • Know at least one programming language well, but have knowledge in a variety of languages. You are comfortable with compiled and scripting languages.
  • Able to stay motivated while working towards a long-term goal and celebrate successes along the way. 

Additionally, we’d love it if you have:

  • Experience using Domain Driven Design
  • Experience with open source technology and free culture, and have contributed to open source projects
  • An understanding of Kafka and the Kafka ecosystem
  • Experience working remotely
  • You are a contributor to Wikipedia, Wikidata or other Wikimedia projects

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.

U.S. Benefits & Perks*

  • Fully paid medical, dental and vision coverage for employees and their eligible families (yes, fully paid premiums!)
  • The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, baby sitting, continuing education and much more
  • The 401(k) retirement plan offers matched contributions at 4% of annual salary
  • Flexible and generous time off - vacation, sick and volunteer days, plus 22 paid holidays - including the last week of the year.
  • Family friendly! 100% paid new parent leave for seven weeks plus an additional five weeks for pregnancy, flexible options to phase back in after leave, fully equipped lactation room.
  • For those emergency moments - long and short term disability, life insurance (2x salary) and an employee assistance program
  • Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses
  • Telecommuting and flexible work schedules available
  • Appropriate fuel for thinking and coding (aka, a pantry full of treats) and monthly massages to help staff relax
  • Great colleagues - diverse staff and contractors speaking dozens of languages from around the world, fantastic intellectual discourse, mission-driven and intensely passionate people

*Please note that for remote roles located outside of the U.S., we defer to our PEO to ensure alignment with local labor laws.

More information

Wikimedia Foundation
Blog
Wikimedia 2030
Wikimedia Medium Term Plan
Our Commitment to Equity
This is Wikimedia Foundation 
Facts Matter
Our Projects
Our Tech Stack

Apply Now

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