Technology, Nonprofit

Wikimedia Foundation

Website
Technology, Nonprofit

Wikimedia Foundation

Website

About us

Wikimedia Foundation

The mission of the Wikimedia Foundation is to empower and engage people around the world to collect and develop educational content under a free license or in the public domain, and to disseminate it effectively and globally.

Our work culture

Option to work from home
Option to work from home
Sign language interpreters
Sign language interpreters
Allow a self-paced workload
Allow a self-paced workload
Service animals allowed
Service animals allowed
Provide an ergonomic workstation
Provide an ergonomic workstation
Accessible parking spot
Accessible parking spot
Ramp and/or elevator
Ramp and/or elevator
Flexible work and leave schedule
Flexible work and leave schedule
Accessible restroom
Accessible restroom
Sensitivity training for coworkers
Sensitivity training for coworkers
Accessible computer software
Accessible computer software
On-site counseling
On-site counseling
Screen reader software
Screen reader software
Fragrance-free workplace
Fragrance-free workplace

Our open positions

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Procurement Specialist

PROCUREMENT SPECIALIST

Summary

Join the Wikimedia Foundation in our aspiring project to empower people to create and share the sum of all human knowledge. Wikimedia Foundation is looking for a Procurement Specialist to support our Procurement, Finance and Accounting team.  You will support the Finance & Administration teams and departmental business requesters with procurement needs performing all tactical operational purchase needs. You will also collaborate with internal and external sources to ensure all elements of the “P2P” purchase commitments are made.

We’d like you to do these things:   

  • Track and process all incoming purchase requisitions (Goods and Services) to ensure they are complete, accurate and adhering with our internal business requirements/controls.
  • On-board New Vendor requests
  • Manage the procurement credit card purchases ensuring monthly reconciliations are completed within the system on-time
  • Create Purchase Orders and assist with vendor management activities
  • Manage terms signing requirements tying them to the applicable PO commitment to vendors
  • Complete monthly management close activities related to PO commitments (manage open PO report) 
  • Assist with resolution PO related invoice discrepancies
  • Prepare and manage reports to support and/or augment business processes and system tool capabilities
  • Provide sourcing services where needed or requested
  • Complete other purchasing, contract, and misc. tasks as required or assigned

We’d like you to have these skills:

  • Minimum 5 years of procurement experience
  • Understanding of expense accounting treatments and their application to PO commitments (i.e.: Capex, Prepays, etc.)
  • Excellent communication skills (written & verbal)
  • Experience with ERP systems - particularly the Purchasing, Inventory & Accounting modules
  • Experience with MS & Google Suites (i.e.: .xls, word, visio, etc.)
  • Ability to work autonomously to produce accurate and timely deliverables

And it would be even more awesome if you have this:

  • Degree in Accounting, Finance, Business Administration or Business Management and/or at least 5 years of applicable work experience
  • Experience with Business Systems - Coupa, Sage Intacct Accounting System and Docusign
  • Familiarity with financial controls and accounting principles
  • Experience negotiating contract business terms, creating contracts and/or writing “scopes of work”

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.

U.S. Benefits & Perks*

  • Fully paid medical, dental and vision coverage for employees and their eligible families (yes, fully paid premiums!)
  • The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, baby sitting, continuing education and much more
  • The 401(k) retirement plan offers matched contributions at 4% of annual salary
  • Flexible and generous time off - vacation, sick and volunteer days, plus 22 paid holidays - including the last week of the year
  • Family friendly! 100% paid new parent leave for seven weeks plus an additional five weeks for pregnancy, flexible options to phase back in after leave, fully equipped lactation room.
  • For those emergency moments - long and short term disability, life insurance (2x salary) and an employee assistance program
  • Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses
  • Telecommuting and flexible work schedules available
  • Appropriate fuel for thinking and coding (aka, a pantry full of treats) and monthly massages to help staff relax
  • Paid travel to Wikimedia Foundation events all around the world!
  • Equipment including a laptop, monitor, plus a one-time stipend to cover any additional needs to make sure you have the best work experience
  • Great colleagues - diverse staff and contractors speaking dozens of languages from around the world, fantastic intellectual discourse, mission-driven and intensely passionate people

*Please note that for remote roles located outside of the U.S., we defer to our PEO to ensure alignment with local labor laws.

More information

Wikimedia Foundation
Blog
Wikimedia 2030
Wikimedia Medium Term Plan
Our Commitment to Equity
This is Wikimedia Foundation
Facts Matter
Our Projects
Our Tech Stack

Apply Now
Thank you! Your submission has been received!
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Contract Data Analyst

Wikidata Query Service Data Analyst Consultant - 6 month contract

Summary

The Wikimedia Foundation is looking for a Wikidata Query Service Data Analyst Consultant to join our team, reporting to the Senior Program Manager, Structured Data.  As the Wikidata Query Service Data Analyst Consultant, you will be responsible for helping to define a strategy for how we can use our data to better understand how to scale the Wikidata Query Service (WDQS) and better support our use cases. In this role, you will work to categorize the queries currently made in the service based on use case constraints, so that we can prioritize the development of alternative solutions and scaling improvements. This work will involve SPARQL/RDF query analysis. Work in this area will include things like:

You are responsible for:

  • Analyzing SPARQL/RDF queries made in WDQS to answer questions like:
    • What queries require up to date data? 
    • What queries require low latency? 
    • Which queries are complex in terms of inference, and which are expensive because they’re wrongly formulated? 
    • Graph structure questions, such as are there performant subgraphs that can be split out, and if so, what parts of Wikidata would make sense to split?
  • Advising the team on additional strategies for examining the available data, including how to relate queries to the underlying data.
  • Using data to uncover ways in which we can better scale WDQS and/or provide alternative solutions.
  • Using experimental and quantitative research methods to provide impactful, accessible, and ethical data and insights.
  • Build data visualizations, reports, and dashboards and guide stakeholders in how to interpret the data.

Skills and Experience:

  • 3+ years experience using analytics tools and infrastructure to extract patterns from large and complex datasets.
  • Proven track record of analyzing complex processes and advising on strategy.
  • Ability to communicate technical concepts clearly and effectively, both written and orally, to stakeholders with diverse backgrounds and areas of expertise.
  • Experience with processing SPARQL/RDF queries, both manually and using tools like parsers, algebras, and abstract representation.
  • The analysis will be conducted on our analytics cluster, with the tools provided by the Wikimedia Foundation. This requires working knowledge of Spark and Hadoop.

Qualities that are important to us:

  • Flexible and open to new ideas.
  • Comfortable working in a highly collaborative, consensus-oriented environment.

Additionally, we’d love it if you have:

  • Direct experience working with the Wikidata Query Service.
  • Understanding of the free culture, free software, or online rights movements.
  • Technical understanding of graph database query engines and their tradeoffs.

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.

More information

Wikimedia Foundation
Blog
Wikimedia 2030
Wikimedia Medium Term Plan
Our Commitment to Equity
This is Wikimedia Foundation 
Facts Matter
Our Projects
Our Tech Stack

Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Senior Site Reliability Engineer, Data Engineering

Summary

The Wikimedia Foundation is hiring a Senior Site Reliability Engineer to support and maintain the data and statistics infrastructure that powers a big part of decision making in the Foundation and in the Wiki community. This includes everything from eliminating boring things from your daily workflow by automating them, to upgrading a multi-petabyte Hadoop cluster to the next upstream version without impacting uptime and users.

We're looking for an experienced candidate who's excited about working with big data systems. Ideally you will already have some experience working with software like Hadoop, Kafka, Spark and other members of the distributed computing world. Since you'll be joining an existing team of SREs you'll have plenty of space and opportunities to get familiar with our tech, so there's no need to immediately have the answer to every question.

We are a full-time distributed team with no one working out of the actual Wikimedia office, so we are all together in the same remote boat. Part of the team is in Europe and part in the United States. We see each other in person two or three times a year, either during one of our off-sites (most recently in Europe), the Wikimedia All Hands (once a year), or Wikimania, the annual international conference for the Wiki community.

You are responsible for:

  •     Integrating an open-source GPU software platform like AMD ROCm in Hadoop and in the Tensorflow-related ecosystem
  •     Improving the security of our data by adding Kerberos authentication to the analytics Hadoop cluster and its satellite systems
  •     Building the Foundation's new event data platform infrastructure
  •     Implementing alarms that alert the team of possible data loss or data corruption
  •     Building a new and improved Jupyter notebooks ecosystem for the Foundation and the community to use
  •     Upgrading the cluster to Hadoop 3
  •     Replacing Oozie by Airflow as a workflow scheduler

Skills and Experience:

  •     2+ years experience in an SRE/Operations/DevOps role as part of a team
  •     Experience in supporting complex web applications running highly available and high traffic infrastructure based on Linux
  •     Comfortable with configuration management and orchestration tools (Puppet, Ansible, Chef, SaltStack, etc.), and modern observability infrastructure (monitoring, metrics and logging)
  •     An appetite for the automation and streamlining of tasks
  •     Willingness to work with JVM-based systems  
  •     Comfortable with shell and scripting languages used in an SRE/Operations engineering context (e.g. Python, Go, Bash, Ruby, etc.)
  •     Good understanding of Linux/Unix fundamentals and debugging skills
  •     Strong English language skills and ability to work independently, as an effective part of a globally distributed team
  •     B.S. or M.S. in Computer Science, related field or equivalent in related work experience. Do not feel you need a degree to apply; we value hands-on experience most of all.

 

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.

U.S. Benefits & Perks*

  • Fully paid medical, dental and vision coverage for employees and their eligible families (yes, fully paid premiums!)
  • The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, baby sitting, continuing education and much more
  • The 401(k) retirement plan offers matched contributions at 4% of annual salary
  • Flexible and generous time off - vacation, sick and volunteer days, plus 22 paid holidays - including the last week of the year.
  • Family friendly! 100% paid new parent leave for seven weeks plus an additional five weeks for pregnancy, flexible options to phase back in after leave, fully equipped lactation room.
  • For those emergency moments - long and short term disability, life insurance (2x salary) and an employee assistance program
  • Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses
  • Telecommuting and flexible work schedules available
  • Appropriate fuel for thinking and coding (aka, a pantry full of treats) and monthly massages to help staff relax
  • Paid travel to Wikimedia Foundation events all around the world!
  • Equipment including a laptop, monitor, plus a one-time stipend to cover any additional needs to make sure you have the best work experience
  • Great colleagues - diverse staff and contractors speaking dozens of languages from around the world, fantastic intellectual discourse, mission-driven and intensely passionate people

*Please note that for remote roles located outside of the U.S., we defer to our PEO to ensure alignment with local labor laws.

More information

Wikimedia Foundation
Blog
Wikimedia 2030
Wikimedia Medium Term Plan
Our Commitment to Equity
This is Wikimedia Foundation 
Facts Matter
Our Projects
Our Tech Stack

Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Lead Program Officer, Community Learning and Evaluation

Lead Program Officer, Community Learning and Evaluation

Summary

The Wikimedia movement is committed to advancing our world by collecting knowledge that fully represents human diversity and by building the services and structures that enable others to do the same. The Wikimedia Foundation is seeking a Community Learning and Evaluation Program Officer to advance this commitment by creating a program for knowledge sharing and learning of international grantee partners. This is a new program to be created as part of the grant's strategy alignment with the new WMF Strategic Direction. 

The Community Learning and Evaluation Program Officer will create the program working in collaboration with program officers and other departments in the Wikimedia Foundation to support the capacity development needs to support our growing community of  grantee partners. We are seeking someone who understands the capacity development needs of groups and individual volunteers who engage in the free knowledge movement and are at different stages of movement growth. 

Reporting to the Director of Community Investment, the successful applicant will bring a growth-mindset to the position and provide strategic design and evaluation of various learning and training modalities both online and in-person that will support the capacity and leadership development needs of our communities in different contexts, in every major geographical center around the world. 

Your primary responsibility will be to establish a learning program for the grantees. Additionally you will support the monitoring and evaluation work of the Community Resources Team. Through your experience designing and delivering adult-learning curriculums, courses and training in diverse, global settings, you must be able to employ a variety of design principles to ensure accessibility and relevance of content for a diverse range of learners from all over the world. We are seeking an individual who embraces the core principles of the Wikimedia movement, such as openness and collaboration and who will be an effective project manager, an advocate for open knowledge, and excited to support and grow all types of leaders at diverse stages of life and in diverse cultural contexts.

A significant track record in design that includes creating and facilitating impactful learning experiences for different geographies, cultures, languages and/or countries is crucial for success in this role. This role may be based anywhere and will require regular travel around the world when circumstances allow.

You are responsible for: 

  • Creating a program designed to strengthen mutual connections, shared learning, experimentation, innovation and leverage knowledge and resources between grantees.
  • Creating a learning program for grantees that supports knowledge sharing, skills development and peer support and ownership of the process.
  • Supporting program officers in the implementation of learning and evaluation framework including monitoring and measuring the technical and social impact of our distributed and wide ranging grantee activities, tapping into best practices from evaluation approaches such as equitable, participatory, developmental, collective impact, and empowerment evaluation.
  • Developing a learning plan for grantees to understand and use monitoring and evaluation methods tools into actions for iteration and improvement.
  • Collaborate across the Foundation departments working with the community to ensure coherency for the learning strategy and metrics for grantees.
  • Developing a cadence of regular, user-friendly reports for program leaders and staff to monitor their results and make strategic decisions.
  • Supporting the grantmaking team to report on their core metrics and respond to data queries as needed.
  • Contributing to an internal culture of learning and evidence-based decision-making among colleagues and program leaders.

We’d like you to have these skills: 

  • Requires a Bachelor’s + 8 yrs related work experience; or Master’s + 6 years related experience; or equivalent work experience.
  • Demonstrated capacity building, learning and monitoring design experience with a focus on online and in-person curriculum and learning tool design, ability to evolve content into impactful and accessible learning resources and experiences
  • Experience and skill with public speaking and facilitation, ease communicating and engaging with a variety of audiences 
  • Experience designing and working internationally within multilingual and multicultural contexts with wide networks of stakeholders and learners
  • Understanding of best practices for cultural/contextual inclusivity to ensure learning resources and experiences reflects multiple perspectives
  • Able to develop resources for various learning styles, accessibility needs
  • Ability to collaborate and engage in shared decision-making process with various stakeholders and internal/external teams
  • Quantitative data collection and analysis skills, especially with smaller sample sizes or non-parametric data.
  • Qualitative data collection and analysis skills, especially in mixed-method settings.
  • Experience creating graphs, charts, and tables that summarize the outcomes of a dataset in concise and thoughtful ways.
  • Experience identifying blockers and other issues throughout the process and able to participate in design and application of remediation strategies, including inclusive retrospectives and clear documentation as necessary
  • A strong level of written and spoken English, as well as the ability to communicate clearly with non-native English speakers. Non-native English speakers are encouraged to apply. Additional languages are a major plus, as is experience living or working in multiple cultures.

Qualities that are important to us:

  • A passion for and belief in free and open knowledge
  • Respect for and acceptance of multiple cultures and customs, and a curiosity about the world
  • Commitment to and belief in the value of inclusion, equity, and diversity. 
  • Energy and ability to work in a fast-paced environment 

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.

U.S. Benefits & Perks*

  • Fully paid medical, dental and vision coverage for employees and their eligible families (yes, fully paid premiums!)
  • The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, baby sitting, continuing education and much more
  • The 401(k) retirement plan offers matched contributions at 4% of annual salary
  • Flexible and generous time off - vacation, sick and volunteer days, plus 19 paid holidays - including the last week of the year.
  • Family friendly! 100% paid new parent leave for seven weeks plus an additional five weeks for pregnancy, flexible options to phase back in after leave, fully equipped lactation room.
  • For those emergency moments - long and short term disability, life insurance (2x salary) and an employee assistance program
  • Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses
  • Telecommuting and flexible work schedules available
  • Appropriate fuel for thinking and coding (aka, a pantry full of treats) and monthly massages to help staff relax
  • Paid travel to Wikimedia Foundation events all around the world!
  • Equipment including a laptop, monitor, plus a one-time stipend to cover any additional needs to make sure you have the best work experience
  • Great colleagues - diverse staff and contractors speaking dozens of languages from around the world, fantastic intellectual discourse, mission-driven and intensely passionate people

*Please note that for remote roles located outside of the U.S., we defer to our PEO to ensure alignment with local labor laws.

More information

Wikimedia Foundation
Blog
Wikimedia 2030
Wikimedia Medium Term Plan
Our Commitment to Equity
This is Wikimedia Foundation 
Facts Matter
Our Projects
Our Tech Stack

Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Donor Relations Specialist (Contractor)

Donor Relations Specialist (Contractor)

Summary

The Wikimedia Foundation is looking for a Donor Relations Specialist to join our team, reporting to the Donor Services Manager.  As the Donor Relations Specialist, you will be responsible for handling a high volume of donor inquiries in multiple languages during our year-round global online fundraising campaigns. As the first line of contact between Wikimedia Foundation and tens of thousands of donors each year, this high-profile team is made up of professional communicators, who see each correspondence as a chance to positively engage donors and educate them about our mission. In this role, you will provide support to the Fundraising Operations team, responding to a wide range of donor inquiries using an online ticket-based customer service platform. In this position, you will be communicating with donors over email and also spend a portion of your time responding to questions and assisting English speaking donors over the phone. This remote, full time position offers flexible scheduling, however, in order to assist US based donors in a timely manner via telephone and email, we are looking for someone who is available to work hours that are compatible with the US/Western Hemisphere time zone.

You are responsible for:

  • Working with a global team of colleagues to respond to donor inquiries via email efficiently and professionally in multiple languages
  • Responding to donor inquiries and assisting donors via telephone in English
  • Acting as an ambassador for the Wikimedia Foundation brand and Wikipedia. As the first line of contact for tens of thousands of donors each year, interaction is done with an eye to making each correspondence a chance to positively engage donors
  • Acquiring a broad understanding of our macro responses and useful phrases, and when to appropriately apply each response, and using categorization systems to prioritize and tag inquiries based on needed data (donation issues, payment methods, country, language, etc.) in order to generate metrics.
  • Acquiring a broad knowledge base of the Wikimedia Foundation’s fundraising program, our payment methods, and our donation flows across different fundraising campaigns
  • Become proficient in Zendesk, CiviCRM database, multiple payment service provider portals and systems that are used
  • Acquiring a broad knowledge base of Wikimedia Foundation projects to efficiently respond to donor inquiries and educate our donors about Wikimedia’s mission and how Wikipedia works
  • Work with team leads to stay informed of Wikimedia Foundation, community, and media developments to efficiently answer any related donor inquiries
  • Problem solving for donors: investigating why donations failed, fraud, database issues, etc.
  • Administration of donor records, as needed, to ensure our donor base is up to date and accurate, with an eye to having each donor’s history of support accurately reflected in their record
  • Processing tasks, such as processing refunds, chargebacks, recovering stray donor replies in spam folders, among others.

Skills and Experience:

  • Willingness to learn a large and evolving knowledge base, and to deploy it creatively to solve problems and help donors
  • Consistently high level of attention to detail 
  • Excellent communication skills in English and customer-service orientation
  • Experience with spreadsheets and a CRM database
  • Professional attitude and willingness to collaborate and maintain positive, respectful relationships
  • Excellent organizational skills, including the capacities to prioritize multiple workflows and frequently adapt to new developments
  • 3+ years related experience

Qualities that are important to us:

  • Flexible and open to change and new information
  • Comfortable working in a highly collaborative, consensus-oriented environment
  • Ability to work effectively in multiple cultural contexts

Additionally, we’d love it if you have:

  • Fluency in languages other than English, particularly French, Spanish, or Italian
  • Experience with non-profit fundraising or online payment processing
  • Interest in the global free knowledge movement, free / open-source software, and collaborative technology 

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.

More information

Wikimedia Foundation
Blog
Wikimedia 2030
Wikimedia Medium Term Plan
Our Commitment to Equity
This is Wikimedia Foundation 
Facts Matter
Our Projects
Our Tech Stack

Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Senior Community Relations Specialist

SENIOR COMMUNITY RELATIONS SPECIALIST

Summary

The Wikimedia Foundation is looking for a collaborative Senior Community Relations Specialist to support the Fundraising, Community Resources, and Partnerships teams in the Advancement Department.

Community Relations Specialists serve the Wikimedia Foundation, contributors and readers by supporting teams that collaborate with Wikimedia communities. This role will report to the Vice President of Advancement and will support effective engagement between the Wikimedia Foundation staff and Wikimedia communities. We strive to engage a high quantity and diversity of Wikimedians in the Foundation’s projects to contribute to good common understanding, smooth collaboration, and strong results.

You are responsible for:

  • Build relationships and facilitate effective engagement between the Wikimedia communities and the Advancement team.
  • Communicate plans and updates from the Advancement department to the Wikimedia communities in various channels (facilitated sessions, on-wiki, surveys, etc).
  • Facilitate regular feedback sessions with Advancement staff and community members.  
  • Creatively design and manage the systems, tools, and channels to maximise collaboration and communication with the community.
  • Help the Advancement team contextualize and understand community feedback to incorporate into immediate plans and long term strategy.  
  • Maintain awareness of developments in the Wikimedia movement and other departments that may affect the work of the Advancement team and use excellent judgement to determine needs and make recommendations for appropriate solutions.
  • Support the Advancement department by taking on occasional assignments for other department priorities, as needed.

Skills and Experience:

  • Experience working with multilingual and multicultural online communities; passion for online collaboration and constructive public discussion.
  • Experience with hosting and/or participating in healthy, diverse, communication tools and channels
  • Competence working in teams partially or totally remote, sometimes at inconvenient times.

Qualities that are important to us:

  • Emotionally mature and self-reliant; tolerates ambiguity and maintains positive, respectful professional relationships.
  • Organized, efficient, proactive, able to meet deadlines.
  • Quick-learning and flexible, particularly around online communities, public policies and technologies.
  • Outstanding organizational and interpersonal communication skills, with an ability to communicate with key stakeholders in styles ranging from precisely detailed to clear and simple, depending on context.

Additionally, we’d love it if you have:

  • Fluency in multiple languages
  • Good knowledge of Wikimedia communities’ dynamics, communication tools and channels 
  • Experience using MediaWiki software or markup languages like XML, HTML, or TeX. 
  • Experience with bug tracking and product management tools like Asana or Phabricator

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.

U.S. Benefits & Perks*

  • Fully paid medical, dental and vision coverage for employees and their eligible families (yes, fully paid premiums!)
  • The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, baby sitting, continuing education and much more
  • The 401(k) retirement plan offers matched contributions at 4% of annual salary
  • Flexible and generous time off - vacation, sick and volunteer days, plus 22 paid holidays - including the last week of the year.
  • Family friendly! 100% paid new parent leave for seven weeks plus an additional five weeks for pregnancy, flexible options to phase back in after leave, fully equipped lactation room.
  • For those emergency moments - long and short term disability, life insurance (2x salary) and an employee assistance program
  • Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses
  • Telecommuting and flexible work schedules available
  • Appropriate fuel for thinking and coding (aka, a pantry full of treats) and monthly massages to help staff relax
  • Paid travel to Wikimedia Foundation events all around the world!
  • Equipment including a laptop, monitor, plus a one-time stipend to cover any additional needs to make sure you have the best work experience
  • Great colleagues - diverse staff and contractors speaking dozens of languages from around the world, fantastic intellectual discourse, mission-driven and intensely passionate people

*Please note that for remote roles located outside of the U.S., we defer to our PEO to ensure alignment with local labor laws.

More information

Wikimedia Foundation
Blog
Wikimedia 2030
Wikimedia Medium Term Plan
Our Commitment to Equity
This is Wikimedia Foundation 
Facts Matter
Our Projects
Our Tech Stack

Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Research and Evaluation Fellow

RESEARCH & EVALUATION FELLOW

Summary

The Wikimedia Foundation is seeking a Research & Evaluation Fellow to advance the Wikimedia movement’s vision of every human being able to freely share in the sum of all knowledge; as well as its strategic direction - that by 2030, Wikimedia will become the essential infrastructure of the ecosystem of free knowledge, and anyone who shares our vision will be able to join us

You will be part of the Global Data & Insights Team in the Operations Department. The role of the team is to support Wikimedia Foundation staff in using data to learn from their work and improve decisions. Reporting to the Senior Evaluation Strategist, you will support the internal evaluation of the organization’s key capacity-building activities.

You are responsible for:

  • Researching and recommending best practices for developing internationally relevant survey measures for race/ethnicity, neurotypicality, and other complex survey design elements;
  • Cleaning, analyzing, and summarizing both quantitative and qualitative data;
  • Synthesizing data from multiple discrete evaluations to provide insight into program impact and progress; and
  • Identifying useable trends and themes across datasets that can inform reports and decision-making.

Skills and Experience:

  • Currently enrolled in or recently graduated from a Master's or Doctoral program in the social sciences, education, international development, public policy, public health, evaluation, or a related field;
  • Attention to detail and the ability to work systematically to ensure accuracy and quality;
  • Experience with developing social science research tools;
  • Experience summarizing data for reporting and analyzing datasets using Excel, SPSS, R, Python, STATA, or other statistical software; 
  • Experience analyzing and summarizing qualitative data; and
  • Experience with or exposure to ethical data management and privacy practices.

Qualities that are important to us:

  • The ability to problem solve and to learn and apply new technologies;
  • The ability to flourish in a highly transparent and collaborative environment;
  • Proven ability to multitask and to work under deadlines, as well as to seek out learning & support as needed; and
  • A track record of effective communication with diverse cultural and language communities.

Additionally, we’d love it if you have:

  • Interest in or knowledge of Wikimedia projects, the free knowledge movement, global education and/or international development;
  • Experience with international or multilingual data landscapes; and
  • Experience with international development, non-profit, or social movement research, and/or working with volunteers.

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.

More information

Wikimedia Foundation
Blog
Wikimedia 2030
Wikimedia Medium Term Plan
Our Commitment to Equity
This is Wikimedia Foundation 
Facts Matter
Our Projects
Our Tech Stack

Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Manager, Developer Advocacy (Engineering)

Summary:

Come work within the Technology department as part of the Technical Engagement group at the Wikimedia Foundation! We are looking for an experienced manager who has led engineering and multi-functional teams in technology to support our Developer Advocacy team.

The Wikimedia Foundation is passionate about making it easier for people to contribute to the numerous FLOSS projects that the Wikimedia movement relies upon to power their wikis. To support this, the Developer Advocacy team produces code, tutorials and technical documentation, administers Wikimedia’s technical blog, runs initiatives to grow technical skills and capacity, conducts technical workshops and hackathons jointly with our community, provides technical support and bug management, coordinates Wikimedia’s participation in Open Source internship and outreach programs, and contributes to a culture of fun and appreciation

We work in partnership with other teams and volunteer communities who interact with our technology and data, enhance the software experience and fill in workflow gaps for Wikipedia, Wikidata, and other free knowledge projects. Our globally distributed team works remotely and so can you!

As the Developer Advocacy Manager we’d like you to do these things:

  • Lead a multi-functional team spanning developer advocacy and community building, software development, technical documentation and storytelling, technical project and event management
  • Promote a culture of continuous improvement
  • Coach team members to be effective at achieving their goals, and support them in developing their career paths
  • Partner with Recruiting to hire new team members 
  • Collaboratively draft and execute the team’s goals including defining metrics to measure impact
  • Project manage new and existing initiatives
  • Talk with teams and community volunteers to obtain an in-depth understanding of needs and requirements of technical contributors
  • Foster technical contributions jointly with your team and in collaboration with other teams, communities, and individuals
  • Share our values, respect our code of conduct, adhere to our team norms, and work in accordance with all three

Experience we’d like you to bring to the table:

  • Demonstrable experience managing geographically distributed teams
  • Senior level engineering mindset and ability to explain complex technical concepts to technical and non technical audiences
  • Strong interpersonal skills, with track record of modeling good social and development practices
  • Excellent written and verbal communication skills
  • History of producing documentation, sample code, and presentations for one or more products
  • Willing and able to travel several times a year for occasional in-person meetings, once it is safe to do so
  • B.S. or M.S. in Computer Science or the equivalent in related work experience

And it would be even more awesome if you have any experience with any of these:

  • Experience working with large scale web software systems 
  • Proficiency in languages other than English
  • Experience managing or working as part of a Product Engineering Team

Show us your work, we love to see links to documentation, presentations, and other relevant projects!

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.

U.S. Benefits & Perks*

  • Fully paid medical, dental and vision coverage for employees and their eligible families (yes, fully paid premiums!)
  • The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, baby sitting, continuing education and much more
  • The 401(k) retirement plan offers matched contributions at 4% of annual salary
  • Flexible and generous time off - vacation, sick and volunteer days, plus 19 paid holidays - including the last week of the year.
  • Family friendly! 100% paid new parent leave for seven weeks plus an additional five weeks for pregnancy, flexible options to phase back in after leave, fully equipped lactation room.
  • For those emergency moments - long and short term disability, life insurance (2x salary) and an employee assistance program
  • Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses
  • Telecommuting and flexible work schedules available
  • Appropriate fuel for thinking and coding (aka, a pantry full of treats) and monthly massages to help staff relax
  • Paid travel to Wikimedia Foundation events all around the world!
  • Equipment including a laptop, monitor, plus a one-time stipend to cover any additional needs to make sure you have the best work experience
  • Great colleagues - diverse staff and contractors speaking dozens of languages from around the world, fantastic intellectual discourse, mission-driven and intensely passionate people

*Please note that for remote roles located outside of the U.S., we defer to our PEO to ensure alignment with local labor laws.

More information

Wikimedia Foundation
Blog
Wikimedia 2030
Wikimedia Medium Term Plan
Our Commitment to Equity
This is Wikimedia Foundation 
Facts Matter
Our Projects
Our Tech Stack

Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Senior Program Officer, Community Resources

SENIOR PROGRAM OFFICER, COMMUNITY RESOURCES

Summary

Wikipedia and its sister projects are created by volunteers. They curate the knowledge that the world has come to rely on.  The Senior Program Officer is charged with co-designing and implementing a grantmaking strategy to 1) Grow our communities of volunteers, especially in places in the world that are just coming online, 2) Empower our existing communities to be more effective in their work and 3) Ensure that community investments are made more equitably around the world.  You will do this by making grants to our Wikimedia affiliates and free knowledge ecosystem partners and individuals, with an emphasis on those who are organizing seedling efforts to sprout communities in emerging parts of the world. It is an exciting time to join a team and help define the path forward for the grant programs. 

This Senior Program Officer will also manage one the current grant program which support the growth of emerging communities that have annual programs and operating expenses with previous experience with funding mechanisms. The program is run through a participatory grantmaking process and a focus on supporting programs that help diversify the knowledge content. They will work together with participatory grant committee members, grant applicants and grantees, and members of the Community Resources team.

This is a remote role and interested applicants from outside of the US are encouraged to apply.

You are responsible for:

  • Contributing to the strategic direction of the team
    • Continually develop the program to support the priorities of the Foundation and the goals of the Wikimedia movement
    • Support the development and implementation of a measurement and evaluation system to track ongoing progress for the grants program
    • Ability to proactively network, identify, and recruit prospective grantees
    • Apply your domain expertise in free knowledge ecosystems and volunteer communities to support the design and implementation of solutions that achieve the desired outcomes of the 2030 Strategic Direction and Movement Strategy
  • Supporting the grants cycle
    • Oversee one of the grants proposal process from start to finish
    • Manage communications related to the grants cycle
    • Work closely with grant applicants in the preparation of their proposals and reports, providing guidance on strategic planning, programming, staffing, board development, and financial management
    • Support due diligence and eligibility reviews for interested organizations
    • Coordinate WMF staff, committee, and community inputs following the grants process, and ensure timely creation of expert materials in preparation for proposal review
    • Work together with the Grants Administrator and the Finance & Administration team to obtain approvals, disburse and track grant funds, and ensure that accurate data is maintained in the Fluxx grants database
    • Evaluate the annual plan grant process after each round, summarize feedback and implement recommendations for process improvements
    • Review mid-term and final grant reports, provide feedback to grantee, and share findings with committee, fellow staff, and the community at large
    • Support grant analysis on impact of funds, share results publicly
    • Hold regular meetings with grantees
    • Conduct site visits, perform on-site financial review, and document and share learning with relevant stakeholders
    • Update the grants space on Meta wiki as needed
  • Facilitating the grants committees’ participatory decision-making
    • Recruit and orient new committee members
    • Facilitate regular committee meetings
    • Create and analyze the results of surveys and other assessment tools at all stages of the review process
    • Co-create and publish detailed public staff assessments of each proposal
    • Create or coordinate analysis, including detailed financial analysis, and oversee all material in preparation for deliberations, and be prepared to field detailed questions about proposals and analysis from the committee during the deliberations

Skills and Experience:

  • Solid knowledge of community-based or place-based grantmaking
  • Experience in nonprofit capacity building as a funder, consultant, or nonprofit leader
  • Strong strategic and analytical skills and creative problem-solving ability
  • Excellent organizational skills and judgment; ability to prioritize work, manage time and multiple priorities, and meet deadlines;
  • Attention to detail and accuracy as well as the ability to set realistic goals and objectives
  • Proven ability to create constructive partnerships with the Wikimedia community, stakeholders, and fund-seekers: skills in facilitating engaging, motivating, coordinating and supporting volunteer communities, and in negotiating the sometimes chaotic and contentious nature of free-thinking communities
  • An open and transparent communication style; ability to engage and have dialog with individuals in a public setting and in a non-polarizing way
  • Willingness to accommodate scheduling requirements of frequent interactions across time zones, with individuals and organizations across the world
  • Proven English proficiency in written and spoken communication, including speaking in front of large groups and reacting publicly in high pressure situations, and comfort in producing widely distributed written material
  • Fluency in another language other than English, preferably in an East and Southeast Asian language
  • A global perspective, with significant experience living or working internationally
  • Demonstrated commitment to and belief in equity, inclusion, and diversity
  • This position may require 3-6 international trips each year when circumstances allow

Additionally, we’d love it if you have:

  • Experience in grantmaking, particularly in an international context
  • Experience working with online communities, particularly in the free knowledge movement
  • Experience in participatory decision making structures
  • Passion for or experience contributing to Wikipedia/Wikimedia project

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.

U.S. Benefits & Perks*

  • Fully paid medical, dental and vision coverage for employees and their eligible families (yes, fully paid premiums!)
  • The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, baby sitting, continuing education and much more
  • The 401(k) retirement plan offers matched contributions at 4% of annual salary
  • Flexible and generous time off - vacation, sick and volunteer days, plus 19 paid holidays - including the last week of the year.
  • Family friendly! 100% paid new parent leave for seven weeks plus an additional five weeks for pregnancy, flexible options to phase back in after leave, fully equipped lactation room.
  • For those emergency moments - long and short term disability, life insurance (2x salary) and an employee assistance program
  • Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses
  • Telecommuting and flexible work schedules available
  • Appropriate fuel for thinking and coding (aka, a pantry full of treats) and monthly massages to help staff relax
  • Paid travel to Wikimedia Foundation events all around the world!
  • Equipment including a laptop, monitor, plus a one-time stipend to cover any additional needs to make sure you have the best work experience
  • Great colleagues - diverse staff and contractors speaking dozens of languages from around the world, fantastic intellectual discourse, mission-driven and intensely passionate people

*Please note that for remote roles located outside of the U.S., we defer to our PEO to ensure alignment with local labor laws.

More information

Wikimedia Foundation
Blog
Wikimedia 2030
Wikimedia Medium Term Plan
Our Commitment to Equity
This is Wikimedia Foundation 
Facts Matter
Our Projects
Our Tech Stack

Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Senior Product Manager, Campaigns

SENIOR PRODUCT MANAGER, CAMPAIGNS

About Wikipedia product

Wikipedia is looking for an experienced and collaborative Senior Product Manager to drive improvements to Wikipedia that enable our communities to achieve our Vision: a world in which every single human being can freely share in the sum of all knowledge. 

Product Managers at Wikipedia work with engineers, designers, researchers and communities of users to build features, products and services used by hundreds of millions of people around the world. This is an opportunity to have a high level of positive impact, worldwide.

About the role

For this role, you will join a new Campaigns product team, which will build and improve features to support "edit-athons", which introduce new contributors to Wikipedia and other Wikimedia sites, and "content drives", which encourage the addition of new articles, pictures and data on a specific theme. The team will work with volunteer organizers from around the world to build tools that support their events, bringing new people into the Wikimedia community and contributing to the growth of free knowledge.

You are responsible for:

  • Leading the prioritization and development of features to support volunteer movement organizers
  • Collaborating with Wikimedia volunteers to build solutions that support their work
  • Working with a highly talented team of engineers, designers, researchers, community specialists and data analysts to define, design, and build features that delight
  • Using organizational strategy, the needs of users, resourcing and data in order to prioritize new features and product enhancements
  • Setting and measuring success metrics
  • Being a positive force for change!

Skills and Experience:

  • Product management experience on a consumer-facing web property
  • Experience working with large groups of active collaborators: community building, activism, product evangelism, or in open-source movements
  • Experience working in an agile software development environment 
  • Respect for multiple cultures and customs, and a curiosity about the world
  • Strong commitment to promoting diversity and inclusion
  • Outstanding written and verbal communication skills   

Additionally, we’d love it if you have:

  • Experience editing Wikipedia
  • Experience developing organizing software in another community organizing environment, i.e. activist networks or political campaigns
  • Proficiency in more than one language

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.

U.S. Benefits & Perks*

  • Fully paid medical, dental and vision coverage for employees and their eligible families (yes, fully paid premiums!)
  • The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, baby sitting, continuing education and much more
  • The 401(k) retirement plan offers matched contributions at 4% of annual salary
  • Flexible and generous time off - vacation, sick and volunteer days, plus 22 paid holidays - including the last week of the year.
  • Family friendly! 100% paid new parent leave for seven weeks plus an additional five weeks for pregnancy, flexible options to phase back in after leave, fully equipped lactation room.
  • For those emergency moments - long and short term disability, life insurance (2x salary) and an employee assistance program
  • Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses
  • Telecommuting and flexible work schedules available
  • Appropriate fuel for thinking and coding (aka, a pantry full of treats) and monthly massages to help staff relax
  • Paid travel to Wikimedia Foundation events all around the world!
  • Equipment including a laptop, monitor, plus a one-time stipend to cover any additional needs to make sure you have the best work experience
  • Great colleagues - diverse staff and contractors speaking dozens of languages from around the world, fantastic intellectual discourse, mission-driven and intensely passionate people

*Please note that for remote roles located outside of the U.S., we defer to our PEO to ensure alignment with local labor laws.

More information

Wikimedia Foundation
Blog
Wikimedia 2030
Wikimedia Medium Term Plan
Our Commitment to Equity
This is Wikimedia Foundation 
Facts Matter
Our Projects
Our Tech Stack

Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Global Compensation & People Data Analyst

Global Compensation & People Data Analyst

Summary

The Wikimedia Foundation is looking for a contract Compensation & People Data Analyst to join our Talent & Culture (T&C) department reporting to the Senior Manager, People Operations. This is a 6 months full time role with the possibility to extend for another six months and/or potential for this role to convert into a full-time staff role based on successful performance during the contract period.  

WMF has defined a new compensation structure and philosophy. About 40% time in this role will be allocated to lead and support the rollout of the new compensation program globally and operationalize the new structure and changes (including an ad hoc adjustment for new compensation bands). The Foundation is also delving into people data to improve decision making. About 40% time in this role will be allocated to lead and support the build-up of the People Analytics Dashboard for the Foundation and the development of relevant metrics to support decision making within the T&C department. The remaining 20% time will be spent on supporting ad hoc projects and operations of the T&C department.

This role requires experience and understanding of job architectures, design and application of salary bands, an excellent understanding of the functions in a typical HR department and analytical capabilities. This role will play an important part in the salary planning process globally and serve as an escalation point to support the recruiters. In addition, a solid practical understanding of HR data repositories and their use with HR data from different systems to develop metrics and dashboards specifically targeted at providing people insights to the T&C leadership team is necessary.  As WMF is a global organization, such analytical and practical application proficiencies with compensation and people analytics practices on a multi-country scale are necessary.

You are responsible for:

  • Performing job analysis, creating salary ranges and benchmarking positions to the market and producing benchmark pay recommendations based on economic indicators and market compensation surveys (Mercer, Radford, etc.)
  • Assisting and collaborating in the planning, coordination, facilitation, administration, and reporting of the annual salary review program and other compensation and benefits programs for all employees
  • Solving organization challenges and issues with people data in partnership with other departments within T&C including establishing processes and documentation to ensure people data quality and integrity
  • Developing people data metrics and dashboards to measure and support Recruitment and People Operations initiatives including D&I related initiatives
  • Maintaining the people analytics dashboards and providing timely information and insights for management review
  • Leading the creation of a robust people data repository / HRIS by scoping requirement, providing guidance on the optimal data management model and assisting with the implementation
  • Serving as the point of contact and support for people data and compensation queries across the organisation
  • Working with the T&C Leadership to execute a clear and comprehensive communication plan for all compensation and people analytics activities
  • Serving as a partner to HR Business Partners and Recruiters to help communicate insights to key stakeholders
  • Partnering cross-functionally with other T & C functions on different HR initiatives
  • Performing other job-related duties as assigned

Skills and Experience:

  • 5+ years of experience in HR within an international organization with English as the lingua franca. Major time during these years of service should be in compensation and people analytics.
  • Bachelor's or Master's degree with some modules in a quantitative field (e.g. Statistics, Mathematics, Computer Science, Economics, Social Research), or equivalent experience
  • Hands on experience in developing data visualizations / dashboards with BI tools like Tableau, Power BI, QlikView, etc.
  • Broad overall HR background, including experience in different HR subject areas as possible (the more the merrier)
  • Experience in supporting a global organization with projects across different countries and continents 
  • Demonstrated ability to work both independently and along side a highly collaborative team, including being adaptable to work with a variety of personalities and backgrounds
  • Ability to work remotely in an effective manner within a highly distributed, global organization
  • Ability to balance working in a transparent and highly collaborative environment while maintaining the confidentiality of being in HR
  • Amazing attention to detail, and maturity to meet deadlines in a timely manner
  • Fluency through hands on-experience in one or more Statistical programming languages like R, Python will be a competitive advantage for this role

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.

More information

Wikimedia Foundation
Blog
Wikimedia 2030
Wikimedia Medium Term Plan
Our Commitment to Equity
This is Wikimedia Foundation 
Facts Matter
Our Projects
Our Tech Stack

Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Monitoring, Evaluation and Learning Strategist, Grantmaking (Contractor)

Monitoring, Evaluation and Learning Strategist, Grantmaking (Contractor)

Summary

The Wikimedia Foundation is looking for a collaborative, analytical, and creative Strategist to design the learning and evaluation plan to monitor the outcomes and the impact of our new grantmaking strategies. We are seeking an experienced consultant who has a track record of designing an overall framework for monitoring our progress and measuring our impact of the newly designed grants strategy that aligns with the 2030 Movement Strategic Direction. Our overall vision is to foster a culture of evaluation, reflection, and learning so that the Foundation and Wikimedia Movement are equipped to create meaningful social change.

We want to ensure that the principles we have set forth in our strategy are reflected in our practices of monitoring and evaluation: Subsidiarity & Self Management, Equity & Empowerment, Collaboration & Cooperation, People-Centeredness Listening and Reflection, Efficient Data & Iterative Practices.

You are responsible for:

  • Creating an overall framework to understand the impact of the new grant strategy in a manner that reflects WMF principles
    • Are grant programs achieving their goals? Are our proposed strategies being effective? 
    • Are grantees meeting their programmatic objectives?
    • Are our grant programs moving towards the stated mid and long term impact objectives?
    • The framework should be designed to allow us to compare trends over time and report on those as part of the strategy process
    • Consultation with grantees should be an aspect of the framework development process
  • Grants Program Evaluation and Learning Plan
    • Design approaches to measuring the technical and social impact of our distributed and wide ranging grantee activities, tapping into best practices from evaluation approaches such as equitable, participatory, developmental, collective impact, and empowerment evaluation.
    • Learning plan to support grantees in understanding the evaluation process and how to incorporate evaluation plans into their processes for monitoring and evaluating their own programs. 
    • Create process/tools that grantees can use to develop their own evaluation questions and plans and which can work in conjunction with broader grants data architecture systems and tools
  • Framework around Data Management and Reporting
    • Work with the Data Analysts to ensure that the framework for data collection, management, and reporting is aligned with the data architecture revamp plan
    • Develop a cadence of regular, user-friendly reports for program leaders and staff to monitor their results and make strategic decisions
    • Design quantitative and qualitative data collection tools that enable program officers and grantees to measure progress toward goals and understand program effectiveness
    • Contribute to an internal culture of learning and evidence-based decision-making among colleagues and program leaders
  • Deliverables:
    • A report on the overall learning and evaluation plan for the new grants strategy outlining the strategy and how to operationalize it
    • A presentation that focuses on the high-level strategy for the learning and evaluation plan

Skills and Experience:

  • Masters-level degree or equivalent training in an applied research field with a minimum of 7-10 years experience using a range of program evaluation methods and practices. 
  • Experience developing learning and evaluation strategies at a grantmaking organization. 
  • Quantitative data collection and analysis skills, especially with smaller sample sizes or non-parametric data.
  • Qualitative data collection and analysis skills, especially in mixed-method settings.
  • Excellent verbal and written communication skills.
  • A proficient level of written and spoken English, including the ability to communicate clearly with non-native English speakers.

Qualities that are important to us:

  • Comfort with innovative, iterative, bottom-up collaborative teams, especially around crowd-sourced projects which rely on volunteer engagement.
  • Familiarity with community service-focused, volunteer-based, and/or international initiatives. 
  • Commitment to equity, inclusion, and diversity. Cross-cultural sensitivity and awareness.
  • Fluency in languages other than English.

Additionally, we’d love it if you have:

  • Experience working with online communities, particularly as part of the free knowledge or open source movement.
  • Experience living or working internationally.

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.

More information

Wikimedia Foundation
Blog
Wikimedia 2030
Wikimedia Medium Term Plan
Our Commitment to Equity
This is Wikimedia Foundation 
Facts Matter
Our Projects
Our Tech Stack

Apply Now
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VP, Talent & Culture

Vice President of Talent & Culture

Reports to: Chief of Talent & Culture

Location: Open, ideally in a global center outside or within the US

The Wikimedia Foundation is a nonprofit organization that provides the essential infrastructure for free knowledge globally. We operate the world's most collaborative project (including Wikipedia, Wikidata, Wikimedia Commons & various other projects that are part of our multilingual, free-content Wikimedia family).  We welcome anyone who shares our vision to join us in collecting and sharing knowledge that fully represents human diversity.

Through a vast affiliate network of (140+) chapters, thematic organizations, and user groups,  250,000+ editors contribute monthly in over 300 languages. There are 53 million media files on Wikimedia Commons, the free media repository. We are the world’s fifth most popular digital platform, providing free educational resources globally. 1.5 billion unique devices visit Wikimedia Foundation sites monthly. 

The Wikimedia Foundation has more than doubled in size in the last few years. Currently, a talented and passionate team of 500+ is based in 40 countries across the globe. 

The Role

The Wikimedia Foundation is seeking a Vice President to join the Talent & Culture (T&C) department. We believe that our people are our most important asset, and the policy and practice work of our Talent & Culture department is critical to identifying, supporting, developing, and retaining excellent colleagues who advance the Foundation’s mission. This role will work side-by-side with the Chief of Talent & Culture to develop and implement a talent philosophy that supports our mission and organizational culture while simultaneously:

  • Allowing talented colleagues to grow and thrive; and 
  • Achieving measurable business and social impact goals. 

Specifically, you’ll be an energetic leader, strategic thinker, and problem solver across strategic human resource planning, talent management, and all aspects of culture, diversity, and organizational development. You’ll learn from the Foundation’s leaders and managers and then tailor critical HR support for each business line’s growth and evolving needs. In parallel, you will be driving culturally- and values- aligned HR investments that allow for a stellar employee experience and position Wikimedia as an employer of choice in the global nonprofit, technology, and advocacy fields.

Key areas of responsibility will include effective oversight, coordination and implementation of various HR policies and process, performance management, talent management and development, rewards and recognition, diversity and inclusion practices, workforce analytics, training and organizational effectiveness. Additionally, the VP, T&C will lead efforts for employee engagement/relations as well as internal communications.

This position requires an individual who can act as a senior consultant to the business, build and execute a strong integrated HR strategy, as well as manage and develop the teams that support each department’s unique business needs, culture and objectives. The VP, T&C will be key in developing a stellar pipeline of leaders distributed across the organization: how we invest in them, develop, support and empower them and their teams via programs and tools.  The ideal candidate must demonstrate a combination of strong business and coaching acumen -- acquired within a large (hundreds of staff), complex (multi-program/initiative), global and geographically dispersed organization -- and a significant human resource functional track record, with the knowledge to guide the development of effective HR strategies, policies and practices.

You’ll provide a pragmatic perspective based on business and organizational transformation, active collaboration, agility, and the ability to successfully partner with and advise senior departmental leaders. You’ll be a forward thinker with the ability to assume responsibility without direct supervision, exercise initiative and judgment, and make decisions within the scope of assigned authority. We need you to take a “roll up your sleeves” approach to day-to-day work, and also act as a strategic advisor to the senior leadership team in furthering the organization's goals. You should definitely pay high attention to detail, be a great multitasker, and quickly adapt to a changing work environment.

Key Responsibilities

Organizational Development

  • Develop, maintain and lead our organization-wide leadership, culture and values agenda
  • Be a thought partner to the VP, DEI (to be hired) to help execute a  global diversity and inclusion vision, strategy, and project plan supportive of hiring, retaining, and developing a diverse, and globally-dispersed, talent pipeline
  • Ensure equitable and meaningful performance review cycles are in place to provide feedback on performance and development.
  • Oversee employee survey practices, analyze results for effective integration into the organizational process, and partner with organizational leaders to implement changes as needed as needed
  • Provide advice and direction to senior people managers on various aspects of HR and people practices
  • Leverage workforce analytics and various business metrics to support business decisions and to track progress against performance expectations
  • Establish and implement change management frameworks and best practices to support the company’s need to scale while maintaining our core values and culture
  • Partner effectively with colleagues on policy development (for example with VP, DEI on employee relations or with Legal and Finance on competitive compensation)
  • Inform organizational direction in collaboration with a cohort of VP peers

Department Leadership

In cooperation with the CTCO: 

  • Define the direction of the T&C department in support of the organizational mission, vision, and values; facilitate input from directors and other department leaders
  • Deliver a departmental development plan to support and develop staff and key capacities. This plan and should be forward-looking and include the proposed skills, capacities, and structures needed for a 3-5 year timetable
  • Anticipate and identify policy needs; develop right-sized policies that support the Foundation’s growth and global footprint
  • Recruit, develop, and mentor a diverse team of exceptional people in service of organizational goals. Establish a culture of mutual respect, collaboration, trust, service, excellence, and sustainability that supports them in their work
  • Communicate critical information within the department as well as the c-level
  • Motivate, develop, coach, and assess people leaders; develop and mentor T&C department colleagues 

Employee Communications

  • Partner with the CTCO, Communications department, and leadership team to support internal communications throughout the organization and on company-wide organizational development and change initiatives
  • Develop a communications strategy to ensure that employees remain informed, aligned and engaged with the mission and goals of the organization
  • Ensure we are providing staff with the communications they need to be aligned, inspired, and connected to the mission

Employee Recognition

  • Identify trends, draw conclusions and evolve rewards strategy and programs in support of the Foundation’s evolving business direction
  • Translate strategic priorities into operational reality, leading to the execution of robust plans which yield measurable and sustainable results
  • Have strong strategic and operational planning capability

The ideal person is: 

  • Naturally curious, dedicated and detail-oriented with a desire to work in a highly collaborative environment
  • An international leader able to raise Wikimedia’s international human resource capabilities through collaboration, thought partnership, risk management, and as a mentor and leader
  • A bold thinker who will take strategic plans and a wide variety of human resource concepts and translate them into action
  • A fast-thinking tactician who can navigate sensitive, high-stakes global human resource issues with uncompromised values
  • An experienced, hands-on team leader with deep organizational development expertise, including the ability to coach, develop and influence Foundation leaders
  • An influential and inclusive leader who can establish credibility throughout the organization to be an effective listener and problem solver of people issues, and advance the trust quotient of the Talent & Culture department
  • Skilled in maintaining HR policies and processes and ensuring they are implemented in accordance with laws / regulations and company policies, practices and objectives
  • Someone who understands “state of the art” for HR and how to apply it in the Foundation’s unique context

We’d like you to have this experience and these skills:

  • Significant track record in people operations with extensive knowledge of recruiting and employee retention programs such as learning, development and mentorship as well as fluency in compensation and benefits
  • Experience and excitement in working with distributed teams, with insight into the joys and challenges of remote work
  • Deep commitment to inclusion in the workplace, and fluency in the broader cultural conversation
  • Demonstrated success in leading change and building an inclusive culture
  • Success in implementing organizational design strategies that optimize an organization’s resources
  • Strategic thinker with an analytical approach to problem-solving
  • Comfort with behind the scenes work, thrives on helping others be their best selves and anticipating their needs before they are spoken
  • Experience leading multidisciplinary teams, developing diverse talent pipelines, and creating systems for creative and sustainable internal workflows
  • Experience with inclusive and humane change management practices  
  • A clear, effective communications style, including experience guiding messaging for major organizations, movements, or political candidates
  • Informed cultural sensitivities, intellectual curiosity, and a deep passion for the Wikimedia mission of knowledge equity
  • Significant experience navigating complex international organizations, movements, or networks
  • A track record of building consensus among large, dispersed stakeholder groups in a highly collaborative, transparent environment
  • Ability to read the qualitative signals around mood and morale in a company, and create recommendations accordingly
  • Track record of growing and developing peers and junior talent

And it would be great if you had the following:

  • The ability to work in a fast-moving, highly-diverse grassroots volunteer environment, while effectively prioritizing and leading a variety of activities
  • Significant skilled personal use of creative, collaborative, and social platforms
  • Experience working with nonprofit organizations
  • Experience with the technology industry including comfort with concepts and vocabulary related to product development and engineering
  • Fluency or familiarity with languages in addition to English
  • Having lived or worked outside your country of origin
  • Experience as a member of a volunteer community
  • Familiarity with internet-related issues: open culture/free culture, the free and open source software movement, and online surveillance, privacy, and security
  • Experience and/or deep knowledge with global markets (Middle East, Africa, Latin America, and Asia)

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.

U.S. Benefits & Perks*

  • Fully paid medical, dental and vision coverage for employees and their eligible families (yes, fully paid premiums!)
  • The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, baby sitting, continuing education and much more
  • The 401(k) retirement plan offers matched contributions at 4% of annual salary
  • Flexible and generous time off - vacation, sick and volunteer days, plus 22 paid holidays - including the last week of the year
  • Family friendly! 100% paid new parent leave for seven weeks plus an additional five weeks for pregnancy, flexible options to phase back in after leave, fully equipped lactation room.
  • For those emergency moments - long and short term disability, life insurance (2x salary) and an employee assistance program
  • Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses
  • Telecommuting and flexible work schedules available
  • Appropriate fuel for thinking and coding (aka, a pantry full of treats) and monthly massages to help staff relax
  • Paid travel to Wikimedia Foundation events all around the world!
  • Equipment including a laptop, monitor, plus a one-time stipend to cover any additional needs to make sure you have the best work experience
  • Great colleagues - diverse staff and contractors speaking dozens of languages from around the world, fantastic intellectual discourse, mission-driven and intensely passionate people

*Please note that for remote roles located outside of the U.S., we defer to our PEO to ensure alignment with local labor laws.

More information

Wikimedia Foundation

Blog

Wikimedia 2030

Wikimedia Medium Term Plan

Our Commitment to Equity

This is Wikimedia Foundation 

Facts Matter

Our Projects

Our Tech Stack

How to Apply: 

Please share nominations or submit a resume and cover letter, in non-pdf format, to our search partners, Viewcrest Advisors: WMFtalent@viewcrestadvisors.com or apply via the applicable job application link.

Viewcrest Advisors is committed to social justice and access to opportunity; we actively cultivate relationships with leaders who have varied life experiences as well as the skills needed to lead strong, innovative organizations. The team is also committed to your privacy and to protecting your personal data; to view Viewcrest’s privacy policy, please visit www.viewcrestadvisors.com.

 

Apply Now
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Senior Counsel

Summary

Wikimedia envisions a world where the sum total of human knowledge is available to everyone.  

The Wikimedia Foundation, the nonprofit home of Wikipedia, Wikimedia Commons, and other free educational projects, serves as the hub of a global movement of hundreds of thousands of contributors collaborating to collect and share the sum of all human knowledge with the world.  

As Wikimedia pursues a new global strategic direction, our Legal department is tasked with solving many legal questions, including some that no one has fully considered before. We are looking for a skilled, privacy-focused lawyer to join our in-house legal department as Senior Counsel to provide critical advice and counsel on how we collect and manage data, build effective new products, and respond to the changing data protection landscape worldwide. This will include managing Wikimedia’s responses to user questions and requests, advising engineers and designers on effective and privacy-protective methods to collect data, supporting our privacy-related public policy work, and more. Ideal candidates will have the skills and knowledge to provide holistic and creative advice and counsel in a variety of contexts.    

Who Should Apply:

At Wikimedia, we serve the world. We believe that there is no way to meaningfully achieve our goal of reaching every single human unless our organization reflects the full breadth of the human experience. To that end, the Wikimedia Foundation recruits candidates from a broad range of backgrounds and experiences, including those from historically marginalized groups — women, people with disabilities, people of color, formerly incarcerated people, people who are lesbian, gay, bisexual, transgender, and/or gender nonconforming, first and second generation immigrants, and people from low-income families. A diversity of lived experiences is reflective of those who create and use Wikimedia every day.

Essential Functions of Role:

  • Provide legal advice and counsel on how Wikimedia handles data privacy law and related matters. This includes, for example:
    • Manage responses to personal data-related requests and questions from users based in all jurisdictions. 
    • Provide product counseling related to data privacy for new and existing Wikimedia products and for evaluation of those products.
    • Support privacy-related public policy work.
    • Negotiate, draft, and review agreements, including memoranda of understanding, development agreements, licenses, and non-disclosure agreements, for issues related to data privacy and security. 
    • Advise on developing laws and trends globally regarding data privacy and freedom of expression.
    • Collaborate with Wikimedia staff and volunteers to improve privacy and security structures and systems for the Wikimedia movement.
  • Advise the Foundation on other domestic and international legal and policy questions, which may include contract, copyright, trademark, or litigation matters as needed.
  • Liaise with and assist in the management of outside counsel. 
  • Other duties as assigned.

Skills and Experience:

  • JD from an accredited law school and current membership in good standing with at least one US state bar. 
  • Training, knowledge, or experience with global data privacy law.
  • Ability to excel in a fast-paced, multitasking environment that demands high-quality work on short deadlines.
  • Training, knowledge, or experience handling and/or supporting regulatory and compliance matters. 
  • Training, knowledge, or experience with legal matters relating to online technology product design and development.
  • Ability to identify and implement practical solutions to abstract or complex problems. 
  • Ability to adhere to deadlines, and complete work independently. 
  • Ability to travel, including internationally; and to travel or work on weekends if and when needed, due to conferences, legal needs, etc. 
  • Ability to communicate and collaborate across cultures and timezones.
  • Excellent writing and presentation skills.

Qualities that are important to us: 

  • Appreciation for and alignment with Wikimedia’s mission.
  • Strong interpersonal and collaboration skills and ability to work well on a team. 
  • A desire to learn, stretch, and grow.

Additionally, we’d love it if you have: 

  • Experience handling legal matters related to data security. 
  • Experience working on media law-related matters, especially the intersection of privacy law and reporting on matters of public interest. 
  • Experience working internationally, for international clients, or on international law.
  • Experience working as product counsel for a technology company. 
  • Knowledge of, or experience with, computer code and technologies for website hosting and database management.
  • Authorization to practice law in the State of California (either as an active member of the California Bar or by qualifying as in-house registered counsel).
  • Ability to speak additional languages besides English.
  • Prior experience working with or participating in online communities, especially large volunteer communities. 
  • Prior experience working in the technology sector. 
  • Prior experience working with a remote workforce. 
  • Prior work, internship, or volunteer experience in the nonprofit sector.

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.

U.S. Benefits & Perks*

  • Fully paid medical, dental and vision coverage for employees and their eligible families (yes, fully paid premiums!)
  • The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, baby sitting, continuing education and much more
  • The 401(k) retirement plan offers matched contributions at 4% of annual salary
  • Flexible and generous time off - vacation, sick and volunteer days, plus 22 paid holidays - including the last week of the year
  • Family friendly! 100% paid new parent leave for seven weeks plus an additional five weeks for pregnancy, flexible options to phase back in after leave, fully equipped lactation room.
  • For those emergency moments - long and short term disability, life insurance (2x salary) and an employee assistance program
  • Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses
  • Telecommuting and flexible work schedules available
  • Appropriate fuel for thinking and coding (aka, a pantry full of treats) and monthly massages to help staff relax
  • Paid travel to Wikimedia Foundation events all around the world!
  • Equipment including a laptop, monitor, plus a one-time stipend to cover any additional needs to make sure you have the best work experience
  • Great colleagues - diverse staff and contractors speaking dozens of languages from around the world, fantastic intellectual discourse, mission-driven and intensely passionate people

*Please note that for remote roles located outside of the U.S., we defer to our PEO to ensure alignment with local labor laws.

More information

Wikimedia Foundation

Blog

Wikimedia 2030

Wikimedia Medium Term Plan

Our Commitment to Equity

This is Wikimedia Foundation 

Facts Matter

Our Projects

Our Tech Stack



Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Engineering Manager, Trust & Safety

ENGINEERING MANAGER, TRUST & SAFETY

Summary

The Trust & Safety Engineering Team at Wikimedia Foundation is looking for an Engineering Manager to lead the team in building features that help protect our users’ privacy and safety on all of our Wikimedia projects, including Wikipedia. This role is full-time, 100% remote, and global.

The T&S Engineering Team is a new, interdisciplinary product team developing tools that help our T&S staff and the volunteer admins they work with to enforce policy, procedure, and laws across our projects and communities. This includes some light data analysis tools and some enforcement tools.

We are seeking an Engineering Manager to guide the engineering team in this fight to protect our users and our projects. Stopping harassment on our projects is a pillar of our Foundation’s strategy and planning for the future. Alongside the Anti-Harassment Tools Team, this team will be focused on tools that help protect and empower the most vulnerable people in our communities. This is important, highly visible work. 

While the Anti-Harassment Team has been around for a few years, this team is brand new. You will be responsible for helping to set the culture of your team as it fits inside the larger culture of the Wikimedia Foundation. Some of the team’s engineers may already be on the team when you join. However, you will be tasked with hiring for any open roles on the team. Your stakeholders will be Trust & Safety experts that cross disciplines from Legal to Security as well as all the users impacted by these topics.

Because of the sensitive nature of the tools we build, our work is highly collaborative and heavily tested. We interact with database administrators, security engineers, and other teams on a regular basis.

We use open source tools as much as possible, and always open source our own work (check out our Github). PHP and JavaScript make up most of our code, but we value using the right tool for the job. 

Our world is vast and can be complicated, so we value communication, enthusiasm, and eagerness to learn as much as certificates or degrees.

Responsibilities

  • Lead a team of engineers to deliver product within the larger product plans of the org
  • Model empathetic, servant leadership that encourages growth through learning
  • Provide technical oversight and decision-making when needed
  • Plan the growth of the engineers on your team including skill sets and career planning
  • Organize the team’s workflow and software development methodology along Agile ideas
  • Collaborate with other technical leaders for effective cross-team execution
  • Build effective schedules and processes for the globally distributed team

Requirements

  • Experience managing a globally distributed team
  • Proven success delivering software at scale
  • People-first philosophy that focuses on individual growth as the foundation for team success
  • Strong written communication skills as our collaboration largely happens online
  • Bachelor’s degree in CS or related field or the equivalent in work related experience

Nice to Haves

In addition to the basic skills needed for being successful, these skills could set you apart from the pack!

  • Experience with MediaWiki development or as a contributor to Wikimedia projects
  • Understanding of the free culture movement
  • Experience with machine learning or AI technologies
  • Experience with online community moderation or anti-harassment tools

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.

U.S. Benefits & Perks*

  • Fully paid medical, dental and vision coverage for employees and their eligible families (yes, fully paid premiums!)
  • The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, baby sitting, continuing education and much more
  • The 401(k) retirement plan offers matched contributions at 4% of annual salary
  • Flexible and generous time off - vacation, sick and volunteer days, plus 22 paid holidays - including the last week of the year.
  • Family friendly! 100% paid new parent leave for seven weeks plus an additional five weeks for pregnancy, flexible options to phase back in after leave, fully equipped lactation room.
  • For those emergency moments - long and short term disability, life insurance (2x salary) and an employee assistance program
  • Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses
  • Telecommuting and flexible work schedules available
  • Appropriate fuel for thinking and coding (aka, a pantry full of treats) and monthly massages to help staff relax
  • Paid travel to Wikimedia Foundation events all around the world!
  • Equipment including a laptop, monitor, plus a one-time stipend to cover any additional needs to make sure you have the best work experience
  • Great colleagues - diverse staff and contractors speaking dozens of languages from around the world, fantastic intellectual discourse, mission-driven and intensely passionate people

*Please note that for remote roles located outside of the U.S., we defer to our PEO to ensure alignment with local labor laws.

More information

Wikimedia Foundation
Blog
Wikimedia 2030
Wikimedia Medium Term Plan
Our Commitment to Equity
This is Wikimedia Foundation 
Facts Matter
Our Projects
Our Tech Stack

Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Disinformation Evaluator, Croatian Language (Contract)

Disinformation Evaluator, Croatian Language (Contract)

Location: Remote
Duration: February 2021 - June 2021 (4 month duration) 
Hours: 40 hours/week 

Summary

The Wikimedia movement, dedicated to freely sharing the knowledge of humankind, is embarking on a renewal of its collaborative governance approach. The Croatian Disinformation Contractor will investigate a long-standing movement concern, whether some Croatian language content and governance structures on the platform might be uniquely vulnerable to disinformation efforts. Disinformation is the deliberate spread of false or misleading information with the intent to deceive. The role is located in and will closely partner with other parts of the Legal department, especially the Trust & Safety Disinformation team.

You are responsible for:

  • Reviewing community reports about Croatian language content hosted on the platform by May 31, 2021
  • Reviewing community reports about Croatian language governance processes on content creation and curation
  • Conducting research into Croatian language content hosted on the platform to identify if other patterns of disinformation exist
  • Engaging deeply with the relevant Wikimedia communities and affiliates in their language(s) in the course of the evaluation
  • Interviewing stewards and other movement leaders to evaluate their perspective on the challenge
  • Recommending strategic approaches to defend Croatian language projects in Wikimedia and other Wikimedia projects from organized or grass-roots disinformation campaigns
  • Producing a summary report of the evaluation’s findings for publication on Meta wiki
  • Other duties as assigned

Skills and Experience:

  • Experienced in critical review techniques applied to Croatian content topic areas often subjected to disinformation efforts
  • Strong communicator (both verbally and in writing) in Croatian and English, able to explain the ongoing work to audiences ranging from open community meetings with individual volunteers to closed executive sessions
  • Able to focus on the larger picture, understanding, and able to express which concerns and views articulated by community members or their stakeholders are widespread and which are marginal or individual
  • Strongly empathetic - they will excel at understanding the perspectives of others and bridging the gap between different approaches

Additionally, we’d love it if you have:

  • Familiarity with Wikimedia projects is a major plus
  • Additional fluency in other Southeastern European languages

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.

More information

Wikimedia Foundation
Blog
Wikimedia 2030
Wikimedia Medium Term Plan
Our Commitment to Equity
This is Wikimedia Foundation 
Facts Matter
Our Projects
Our Tech Stack

Apply Now
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VP, Product Engineering

VP, PRODUCT ENGINEERING

Summary

At the Wikimedia Foundation, we operate the world’s largest collaborative project: a top ten website, reaching a billion people globally every month, while incorporating the values of privacy, transparency and community that are so important to our editors, readers and donors.

The VP of Product Engineering will manage the 50+ software engineers and managers in the Product department to create experiences that support the editors and readers of a global free-knowledge movement in a way that’s consistent with our values of privacy, community, inclusivity, multilingualism and sustainability. You will partner with the platform engineering and service engineering leadership in the Technology department to implement a multi-year plan to modernize our experiences and reach new people to ensure that the projects are sustainable forever.

This role supports front end development for Wikipedia and its sister sites. This includes core web editing and reading experiences, native app iOS and Android applications, structured data, multimedia, discussion workflows, anti-vandalism and anti-harassment, and community wishlisted enhancements. The tech stack is composed of PHP, JavaScript (client and server), and high scale caching and persistence layers. We are in the midst of refactoring our stack and integrating new technologies such as Vue.js, machine learning, and structured and linked knowledge to make our engineering and user experiences better.

We are committed to creating and furthering a supportive, welcoming engineering culture that extends not only to our global engineering staff but to the extensive network of community developers who are a crucial part of the Wikimedia movement worldwide. You will play a key role in fostering this culture and ensuring that the Product and Technology departments share a common cultural vision. We would like our engineers and managers to feel supported by the organization with career and personal development opportunities. 

This role encompasses the following areas of activity:

People and Culture:

  • Foster a strong and collaborative engineering culture, ensuring that our diverse workforce feels welcome and supported.
  • Committed to the best facets of open source culture - transparency, collaboration and community and working with our volunteer community of developers.
  • Technical and career mentorship of our Product Engineering teams in conjunction with engineering leaders in the Foundation.
  • Be involved in creating the overall messaging and engineering strategy across the organization, communicating and reinforcing strategic initiatives and performance, and being one of the leaders that influences the overall organization culture.
  • Be responsible for building, managing and recruiting diverse Product Engineering teams.

Engineering Strategy and Goals:

  • Responsible for working with product and engineering leadership to develop the technical and product strategy.
  • Responsible for the technical execution of the product vision (in cooperation with the Technology department), as well as the ongoing team and performance management of the Product Engineering teams that work on those products.
  • Co-own the technical roadmap and drive research into new technologies and platforms that we can leverage to push our platform even further.
  • Lead engineering management and teams in the execution of objectives.
  • Ensure development of extensible architectures and solid technical designs.
  • Actively contribute to technology strategy in collaboration with the executive team.

Technical and Operational Execution:

  • Build the best engineering environment that we can for our engineers and stakeholders in the organization
  • Responsible for driving the definition of technical standards and practices.
  • Work to break down the silos between teams and departments where it is clear we can, fostering closer collaboration toward organizational goals.
  • Be involved in creating roadmaps, defining the operational parameters of products and initiatives, and work with cross-functional groups around the organization as a trusted advisor to improve the strategic use of technology around the organization.
  • Establish new strategies and policies to promote engineering excellence.
  • Track key productivity metrics and continually work towards improving team efficiency, engineering capacity and developer satisfaction
  • Be accountable for technical excellence on the team

There are many career paths that may have gained the experience needed to thrive in this role. We are excited to learn about your journey. It probably includes most of the following: 

  • Managed managers and have a good operational grasp of running multi-team engineering groups. You know how to develop people and give feedback. You’ve successfully managed globally remote teams in multiple countries and timezones.
  • Conversant in engineering principles and comfortable learning and depending on others for specific expertise.
  • Created cultures welcoming to diverse engineering teams. By many measures of diversity, the teams you led were stronger and more diverse when you left than when you joined.
  • Experienced in technical migrations -- we have a lot of culture and wisdom in our existing code bases and need a balanced approach to refactoring
  • Experienced in supporting positive cultural and technological change
  • Involved in the development or operations of high-traffic internet sites

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.

U.S. Benefits & Perks*

  • Fully paid medical, dental and vision coverage for employees and their eligible families (yes, fully paid premiums!)
  • The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, baby sitting, continuing education and much more
  • The 401(k) retirement plan offers matched contributions at 4% of annual salary
  • Flexible and generous time off - vacation, sick and volunteer days, plus 22 paid holidays - including the last week of the year.
  • Family friendly! 100% paid new parent leave for seven weeks plus an additional five weeks for pregnancy, flexible options to phase back in after leave, fully equipped lactation room.
  • For those emergency moments - long and short term disability, life insurance (2x salary) and an employee assistance program
  • Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses
  • Telecommuting and flexible work schedules available
  • Appropriate fuel for thinking and coding (aka, a pantry full of treats) and monthly massages to help staff relax
  • Paid travel to Wikimedia Foundation events all around the world!
  • Equipment including a laptop, monitor, plus a one-time stipend to cover any additional needs to make sure you have the best work experience
  • Great colleagues - diverse staff and contractors speaking dozens of languages from around the world, fantastic intellectual discourse, mission-driven and intensely passionate people

*Please note that for remote roles located outside of the U.S., we defer to our PEO to ensure alignment with local labor laws.

More information

Wikimedia Foundation
Blog
Wikimedia 2030
Wikimedia Medium Term Plan
Our Commitment to Equity
This is Wikimedia Foundation 
Facts Matter
Our Projects
Our Tech Stack

Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Director of Product Management

DIRECTOR OF PRODUCT MANAGEMENT

The Wikimedia Foundation is looking for an experienced and collaborative Director of Product Management to structure our content across Wikimedia products, unlocking a new class of functionality.  This position also includes leading the Search team in developing Search functionality across Wikimedia Foundation products.

This role is responsible for unlocking product value by making our content machine readable, adding metadata, and linking concepts across languages and projects.  It addresses creating structure from a Wiki Page, including breaking that content into meaningful parts for repurposing in various use cases.  It also involves utilizing structured linked open data systems such as Wikidata or topical ontologies as connective tissue across Wikimedia products.

The Wikimedia Foundation values diversity and recognizes that employees from a broad range of perspectives is essential to creating a knowledge source that benefits everyone. We are committed to inclusion, diversifying tech, and advocating for diversity in our employees, their experiences, and the people we serve.

Our teams build products that enable our communities to achieve our Vision: a world in which every single human being can freely share in the sum of all knowledge.  

Directors of Product Management support their Product Manager teams and work with researchers, engineers, product managers and designers to set strategic direction. This is an opportunity to ‘do good’ while having a high level of impact at a large-scale media property.

You will be responsible for: 

  • Setting the vision and product direction for Structured Data, pulling together disparate projects to form a cohesive vision and program, working closely with engineering and architecture teams
  • Ensuring the Structured Data program delivers incremental but clear value to our end users
  • Building relationships, leading planning, alignment and collaboration in developing product roadmaps regarding Wikidata with our affiliate in Germany 
  • Participating in writing grant reports to grantors who fund Structured Data projects at WMF
  • Aligning with product, technology, analytics and research teams on use cases for structured data
  • Guiding the Search Platform team for both Wikidata Query service as well as Search across Wikimedia Foundation projects
  • Managing and mentoring a team of Product Managers focused on Structured Data and Search
  • Defining and tracking key performance metrics for product initiatives and connecting these metrics to overall Foundation goals
  • Managing communications for your area among the product teams and the broader cross-functional organization to ensure stakeholder alignment

Requirements

  • Bachelor’s degree in a related field, or the equivalent in relevant work experience
  • Minimum of 5 years of work experience in Product Management
  • Experience developing a Structured Data ecosystem including structured content, knowledge graphs and taxonomies
  • Experience with Search Platforms
  • Robust analytical, problem-solving, and conceptual skills with the ability to deliver on detail as well as strategy
  • Good written and verbal communication skills and the ability to interact effectively and develop effective working relationships with all levels of management, staff and communities, including non-technical staff
  • Capable of managing a diverse range of responsibilities in a dynamic and results-oriented environment. Must be comfortable with evolving requirements and priorities.

Qualities that are important to us:

  • Have excellent relationship building and persuasion skills
  • Alignment with our mission and values
  • Resilience—we work on new and interesting problems in public and collaborative ways
  • Being open, curious, and inquiring in our work
  • Internal motivation and high standards
  • Working together for outcomes, and being willing to change course
  • Sharing a culture of constructive criticism and respect
  • Natural inclination for team collaboration and for helping colleagues succeed 

Additionally, we would love it if you have:

  • Experience editing Wikipedia or with the Wikipedia, Wikidata, or Wikimedia Commons communities or other collaborative enterprises
  • Open source software development experience
  • Familiarity with MediaWiki
  • Familiarity with GraphQL, SPARQL and graph databases

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.

U.S. Benefits & Perks*

  • Fully paid medical, dental and vision coverage for employees and their eligible families (yes, fully paid premiums!)
  • The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, baby sitting, continuing education and much more
  • The 401(k) retirement plan offers matched contributions at 4% of annual salary
  • Flexible and generous time off - vacation, sick and volunteer days, plus 22 paid holidays - including the last week of the year.
  • Family friendly! 100% paid new parent leave for seven weeks plus an additional five weeks for pregnancy, flexible options to phase back in after leave, fully equipped lactation room.
  • For those emergency moments - long and short term disability, life insurance (2x salary) and an employee assistance program
  • Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses
  • Telecommuting and flexible work schedules available
  • Appropriate fuel for thinking and coding (aka, a pantry full of treats) and monthly massages to help staff relax
  • Paid travel to Wikimedia Foundation events all around the world!
  • Equipment including a laptop, monitor, plus a one-time stipend to cover any additional needs to make sure you have the best work experience
  • Great colleagues - diverse staff and contractors speaking dozens of languages from around the world, fantastic intellectual discourse, mission-driven and intensely passionate people

*Please note that for remote roles located outside of the U.S., we defer to our PEO to ensure alignment with local labor laws.

More information

Wikimedia Foundation
Blog
Wikimedia 2030
Wikimedia Medium Term Plan
Our Commitment to Equity
This is Wikimedia Foundation 
Facts Matter
Our Projects
Our Tech Stack

Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Site Reliability Engineer

Site Reliability Engineer

Summary

We are looking for a Site Reliability Engineer to join our SRE Traffic team in supporting and developing the platform that serves the world’s favorite encyclopedia to millions of people around the globe. Wikipedia and its sister projects are powered by Free and Open Source software and infrastructure.  The SRE Traffic team’s primary responsibility is the development and operation of a private and privacy-protecting global CDN for Wikipedia and related sister projects.

Our Traffic stack handles public DNS, global request routing, TLS termination, HTTP content caching, and internal service routing for the public services the Foundation operates.  It acts as the edge layer between the wild public Internet and all of our internal software and infrastructure, handling ~12 billion encrypted HTTP requests per day, or ~140,000 per second on average, from edge server sites in California, Texas, and Virginia in the US, and the Netherlands and Singapore abroad.  We currently employ Varnish and Apache Traffic Server for the most complex HTTP caching, manipulation, and request-routing parts of our stack.

We are a globally distributed and diverse team of engineers with a drive to explore, experiment and embrace new technologies. If you find what we do interesting, if you are up to the challenge of improving the reliability and delivery of one of the Internet’s top 10 websites, and you enjoy the idea of working in a remote-first role, we may just be the right place for you.

You are responsible for:

  • Operating and helping to improve the design of the CDN edge of Wikimedia’s infrastructure
  • Responding to common traffic issues following documented procedures
  • Performing day-to-day operational tasks on Wikimedia’s public facing infrastructure (deployment, maintenance, configuration, troubleshooting)
  • Utilizing configuration management and deployment tools
  • Monitoring systems and services
  • Assisting with incident response, diagnosis, and follow-up on system outages or alerts across Wikimedia’s production infrastructure
  • Sharing our values and working in accordance with them

Skills and Experience:

  • Some experience working as part of an SRE/Operations/DevOps team, or similar
  • A working knowledge of the core protocols of the Internet, especially TCP/IP, DNS, HTTP, and TLS
  • Operational experience with one or more open source HTTP server and/or proxy softwares (such as Apache, Nginx, Haproxy, Envoy, Varnish, ATS, etc) running on a Linux server platform.
  • B.S. in Computer Science or equivalent work experience

Qualities that are important to us:

  • Some programming and/or scripting experience solving real problems in any language
  • Strong English language skills and ability to work effectively and often asynchronously as part of a globally distributed team  

Additionally, we’d love it if you have:

  • Familiarity with the debugging and performance tracing of HTTP requests through various proxy/caching layers
  • Familiarity with global Internet infrastructure and routing
  • Comfort with shell and scripting languages used in an SRE/Operations engineering context (Python, Go, Bash, Ruby, etc.)
  • Low level systems troubleshooting and debugging skills
  • Prior experience contributing to Free and Open Source software projects or communities in any capacity

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.

U.S. Benefits & Perks*

  • Fully paid medical, dental and vision coverage for employees and their eligible families (yes, fully paid premiums!)
  • The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, baby sitting, continuing education and much more
  • The 401(k) retirement plan offers matched contributions at 4% of annual salary
  • Flexible and generous time off - vacation, sick and volunteer days, plus 22 paid holidays - including the last week of the year.
  • Family friendly! 100% paid new parent leave for seven weeks plus an additional five weeks for pregnancy, flexible options to phase back in after leave, fully equipped lactation room.
  • For those emergency moments - long and short term disability, life insurance (2x salary) and an employee assistance program
  • Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses
  • Telecommuting and flexible work schedules available
  • Appropriate fuel for thinking and coding (aka, a pantry full of treats) and monthly massages to help staff relax
  • Great colleagues - diverse staff and contractors speaking dozens of languages from around the world, fantastic intellectual discourse, mission-driven and intensely passionate people

*Please note that for remote roles located outside of the U.S., we defer to our PEO to ensure alignment with local labor laws.

More information

Wikimedia Foundation
Blog
Wikimedia 2030
Wikimedia Medium Term Plan
Our Commitment to Equity
This is Wikimedia Foundation 
Facts Matter
Our Projects
Our Tech Stack

Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Deputy Chief of Staff (Board of Trustees)

DEPUTY CHIEF OF STAFF (BOARD OF TRUSTEES)

Location: Remote

Summary

Reporting to the Chief of Staff/Board Liaison, the Deputy Chief of Staff (Board of Trustees) is responsible for the effective operation and strategic execution of the Board of Trustees through its regular meetings, committee work, retreats, and special meetings. The Board of Trustees plays both a strategic and accountability role in the organization, and is essential to the organization’s ability to meet its long-term goals. You will actively support the CEO, Chief of Staff, senior leadership, staff in developing and maintaining strong Board relations, effective Board processes and deliberations, and ensure that everyone has what they need, when they need it. At a time of Board expansion and process improvement, you’ll help us build a more efficient and impactful model of working that centers around strong committee work, clear flow of decisions and work products, and effective communication.

This role engages directly with Trustees and senior leaders across the organization, and collaborates closely across teams and departments. It requires the ability to work in a fast-paced environment, and frequently be comfortable with change and ambiguity. This position requires excellent problem solving, expert judgement and attention to detail, anticipating needs, expert organization, electronic collaboration and document control, and exceptional planning and communication skills. The role requires experience and emotional intelligence as well as capacity to act with discretion while being communicative and inclusive.

Skills and Relevant Experience

  • Mastery of decision-making processes — you know how to help a decision-making body do its best work, prepare exceptional materials to facilitate discussion, and have effective deliberations that lead to timely decisions
  • Ability to take on a project from diagnosing the problem to designing and implementing the solutions
  • Superior collaboration skills — negotiation, relationship management, listening and extracting meaning and intention, discretion, and diplomacy
  • Demonstrated senior-level attention to detail — an ability to ensure every little thing gets done, on time, every time, and get ahead of issues before they impact the outcome
  • Experience working in a policy or program implementation environment is a must — you know what it’s like to help leadership understand an issue, make a decision, and carry it out across an organization.

Key Responsibilities

  • Operational support
    • Scheduling Board meetings, committee meetings, and retreats; manage all necessary logistics (video, notes, backup, facilitator booking, hospitality, travel)
    • On-site or remote support for Board meetings and retreats
    • Operational orientation for Board members (wiki, expenses, travel, etc)
    • Orientation and support for the Board support team’s processes, procedures, structures, and cadence etc. 
  • Board and Committee Meeting Prep/Follow-up  
    • Manage/update board item “hot list”
    • Supporting CEO’s success in preparing for board meetings, including agenda prep for bi-weekly board prep meetings, doc approval processes, scheduling of internal reviews as required 
    • Take scribe notes during Board meetings, w/ focus on decisions and follow-ups
      • Creating and managing the board meeting follow-up checklist 
    • Running point on ensuring the right folks have seen the materials/internal sign off process (Creating a culture of engagement amongst the officers) 
    • Prepare draft Internal communications re: as it relates to the board (e.g., drafting board meeting after-action report for CoS)
  • Documentation
    • Ensure Board wiki is well-maintained and up to date
    • Ensure Board documents are collected, filed, and sorted to be accessible by Trustees, Officers, and relevant staff as required
    • Support revision and updates to Board documents, from operational docs to onboarding guides
  • Committee support
    • Monitor committee activities and maintain tracking document for committee projects, timelines, and deliverables
    • Support major committees as needed in key projects (e.g., managing long list of candidates for appointed Board roles)
  • Board materials development 
    • Plan and implement Board slides development timeline to ensure all content development, review, and finalization is done, with sufficient time for all internal reviews
    • Support Board Liaison in working with staff to prepare their content for the Board, manage content collection (ensure complete submissions, chase down missing content or required feedback)
    • Quality control on board deck production (copy editing, style guide enforcement/design support, hyperlink checking) 
  • Board Development and Engagement
    • Ensure that all Board members have meaningful engagement with appropriate members of the organization on a regular basis, including monthly communications at a minimum. Preparing and drafting communications to the board from the CEO as required.
    • Manage board requests to ensure they are responded to and addressed by appropriate staff, and that all relevant leads are looped in
    • Scheduling quarterly board relationship review meetings between CEO, CoS, and Board Secretary
    • Support identification of potential new Board members, committee chairs, and officers. Working in coordination with the Chief of Staff, CEO, and nominating committee, help identify and track potential new candidates for the Board of trustees.
    • In collaboration with the CEO, CoS, Secretary, and Board Chair, develop a framework for regularly evaluating and tracking the Board’s performance, collective skill level and proficiency, and team dynamics.

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.

U.S. Benefits & Perks*

  • Fully paid medical, dental and vision coverage for employees and their eligible families (yes, fully paid premiums!)
  • The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, baby sitting, continuing education and much more
  • The 401(k) retirement plan offers matched contributions at 4% of annual salary
  • Flexible and generous time off - vacation, sick and volunteer days, plus 22 paid holidays - including the last week of the year.
  • Family friendly! 100% paid new parent leave for seven weeks plus an additional five weeks for pregnancy, flexible options to phase back in after leave, fully equipped lactation room.
  • For those emergency moments - long and short term disability, life insurance (2x salary) and an employee assistance program
  • Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses
  • Telecommuting and flexible work schedules available
  • Appropriate fuel for thinking and coding (aka, a pantry full of treats) and monthly massages to help staff relax
  • Great colleagues - diverse staff and contractors speaking dozens of languages from around the world, fantastic intellectual discourse, mission-driven and intensely passionate people

*Please note that for remote roles located outside of the U.S., we defer to our PEO to ensure alignment with local labor laws.

More information

Wikimedia Foundation
Blog
Wikimedia 2030
Wikimedia Medium Term Plan
Our Commitment to Equity
This is Wikimedia Foundation 
Facts Matter
Our Projects
Our Tech Stack

Apply Now

Our open positions

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Procurement Specialist

PROCUREMENT SPECIALIST

Summary

Join the Wikimedia Foundation in our aspiring project to empower people to create and share the sum of all human knowledge. Wikimedia Foundation is looking for a Procurement Specialist to support our Procurement, Finance and Accounting team.  You will support the Finance & Administration teams and departmental business requesters with procurement needs performing all tactical operational purchase needs. You will also collaborate with internal and external sources to ensure all elements of the “P2P” purchase commitments are made.

We’d like you to do these things:   

  • Track and process all incoming purchase requisitions (Goods and Services) to ensure they are complete, accurate and adhering with our internal business requirements/controls.
  • On-board New Vendor requests
  • Manage the procurement credit card purchases ensuring monthly reconciliations are completed within the system on-time
  • Create Purchase Orders and assist with vendor management activities
  • Manage terms signing requirements tying them to the applicable PO commitment to vendors
  • Complete monthly management close activities related to PO commitments (manage open PO report) 
  • Assist with resolution PO related invoice discrepancies
  • Prepare and manage reports to support and/or augment business processes and system tool capabilities
  • Provide sourcing services where needed or requested
  • Complete other purchasing, contract, and misc. tasks as required or assigned

We’d like you to have these skills:

  • Minimum 5 years of procurement experience
  • Understanding of expense accounting treatments and their application to PO commitments (i.e.: Capex, Prepays, etc.)
  • Excellent communication skills (written & verbal)
  • Experience with ERP systems - particularly the Purchasing, Inventory & Accounting modules
  • Experience with MS & Google Suites (i.e.: .xls, word, visio, etc.)
  • Ability to work autonomously to produce accurate and timely deliverables

And it would be even more awesome if you have this:

  • Degree in Accounting, Finance, Business Administration or Business Management and/or at least 5 years of applicable work experience
  • Experience with Business Systems - Coupa, Sage Intacct Accounting System and Docusign
  • Familiarity with financial controls and accounting principles
  • Experience negotiating contract business terms, creating contracts and/or writing “scopes of work”

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.

U.S. Benefits & Perks*

  • Fully paid medical, dental and vision coverage for employees and their eligible families (yes, fully paid premiums!)
  • The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, baby sitting, continuing education and much more
  • The 401(k) retirement plan offers matched contributions at 4% of annual salary
  • Flexible and generous time off - vacation, sick and volunteer days, plus 22 paid holidays - including the last week of the year
  • Family friendly! 100% paid new parent leave for seven weeks plus an additional five weeks for pregnancy, flexible options to phase back in after leave, fully equipped lactation room.
  • For those emergency moments - long and short term disability, life insurance (2x salary) and an employee assistance program
  • Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses
  • Telecommuting and flexible work schedules available
  • Appropriate fuel for thinking and coding (aka, a pantry full of treats) and monthly massages to help staff relax
  • Paid travel to Wikimedia Foundation events all around the world!
  • Equipment including a laptop, monitor, plus a one-time stipend to cover any additional needs to make sure you have the best work experience
  • Great colleagues - diverse staff and contractors speaking dozens of languages from around the world, fantastic intellectual discourse, mission-driven and intensely passionate people

*Please note that for remote roles located outside of the U.S., we defer to our PEO to ensure alignment with local labor laws.

More information

Wikimedia Foundation
Blog
Wikimedia 2030
Wikimedia Medium Term Plan
Our Commitment to Equity
This is Wikimedia Foundation
Facts Matter
Our Projects
Our Tech Stack

Apply Now
Thank you! Your submission has been received!
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Contract Data Analyst

Wikidata Query Service Data Analyst Consultant - 6 month contract

Summary

The Wikimedia Foundation is looking for a Wikidata Query Service Data Analyst Consultant to join our team, reporting to the Senior Program Manager, Structured Data.  As the Wikidata Query Service Data Analyst Consultant, you will be responsible for helping to define a strategy for how we can use our data to better understand how to scale the Wikidata Query Service (WDQS) and better support our use cases. In this role, you will work to categorize the queries currently made in the service based on use case constraints, so that we can prioritize the development of alternative solutions and scaling improvements. This work will involve SPARQL/RDF query analysis. Work in this area will include things like:

You are responsible for:

  • Analyzing SPARQL/RDF queries made in WDQS to answer questions like:
    • What queries require up to date data? 
    • What queries require low latency? 
    • Which queries are complex in terms of inference, and which are expensive because they’re wrongly formulated? 
    • Graph structure questions, such as are there performant subgraphs that can be split out, and if so, what parts of Wikidata would make sense to split?
  • Advising the team on additional strategies for examining the available data, including how to relate queries to the underlying data.
  • Using data to uncover ways in which we can better scale WDQS and/or provide alternative solutions.
  • Using experimental and quantitative research methods to provide impactful, accessible, and ethical data and insights.
  • Build data visualizations, reports, and dashboards and guide stakeholders in how to interpret the data.

Skills and Experience:

  • 3+ years experience using analytics tools and infrastructure to extract patterns from large and complex datasets.
  • Proven track record of analyzing complex processes and advising on strategy.
  • Ability to communicate technical concepts clearly and effectively, both written and orally, to stakeholders with diverse backgrounds and areas of expertise.
  • Experience with processing SPARQL/RDF queries, both manually and using tools like parsers, algebras, and abstract representation.
  • The analysis will be conducted on our analytics cluster, with the tools provided by the Wikimedia Foundation. This requires working knowledge of Spark and Hadoop.

Qualities that are important to us:

  • Flexible and open to new ideas.
  • Comfortable working in a highly collaborative, consensus-oriented environment.

Additionally, we’d love it if you have:

  • Direct experience working with the Wikidata Query Service.
  • Understanding of the free culture, free software, or online rights movements.
  • Technical understanding of graph database query engines and their tradeoffs.

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.

More information

Wikimedia Foundation
Blog
Wikimedia 2030
Wikimedia Medium Term Plan
Our Commitment to Equity
This is Wikimedia Foundation 
Facts Matter
Our Projects
Our Tech Stack

Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Senior Site Reliability Engineer, Data Engineering

Summary

The Wikimedia Foundation is hiring a Senior Site Reliability Engineer to support and maintain the data and statistics infrastructure that powers a big part of decision making in the Foundation and in the Wiki community. This includes everything from eliminating boring things from your daily workflow by automating them, to upgrading a multi-petabyte Hadoop cluster to the next upstream version without impacting uptime and users.

We're looking for an experienced candidate who's excited about working with big data systems. Ideally you will already have some experience working with software like Hadoop, Kafka, Spark and other members of the distributed computing world. Since you'll be joining an existing team of SREs you'll have plenty of space and opportunities to get familiar with our tech, so there's no need to immediately have the answer to every question.

We are a full-time distributed team with no one working out of the actual Wikimedia office, so we are all together in the same remote boat. Part of the team is in Europe and part in the United States. We see each other in person two or three times a year, either during one of our off-sites (most recently in Europe), the Wikimedia All Hands (once a year), or Wikimania, the annual international conference for the Wiki community.

You are responsible for:

  •     Integrating an open-source GPU software platform like AMD ROCm in Hadoop and in the Tensorflow-related ecosystem
  •     Improving the security of our data by adding Kerberos authentication to the analytics Hadoop cluster and its satellite systems
  •     Building the Foundation's new event data platform infrastructure
  •     Implementing alarms that alert the team of possible data loss or data corruption
  •     Building a new and improved Jupyter notebooks ecosystem for the Foundation and the community to use
  •     Upgrading the cluster to Hadoop 3
  •     Replacing Oozie by Airflow as a workflow scheduler

Skills and Experience:

  •     2+ years experience in an SRE/Operations/DevOps role as part of a team
  •     Experience in supporting complex web applications running highly available and high traffic infrastructure based on Linux
  •     Comfortable with configuration management and orchestration tools (Puppet, Ansible, Chef, SaltStack, etc.), and modern observability infrastructure (monitoring, metrics and logging)
  •     An appetite for the automation and streamlining of tasks
  •     Willingness to work with JVM-based systems  
  •     Comfortable with shell and scripting languages used in an SRE/Operations engineering context (e.g. Python, Go, Bash, Ruby, etc.)
  •     Good understanding of Linux/Unix fundamentals and debugging skills
  •     Strong English language skills and ability to work independently, as an effective part of a globally distributed team
  •     B.S. or M.S. in Computer Science, related field or equivalent in related work experience. Do not feel you need a degree to apply; we value hands-on experience most of all.

 

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.

U.S. Benefits & Perks*

  • Fully paid medical, dental and vision coverage for employees and their eligible families (yes, fully paid premiums!)
  • The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, baby sitting, continuing education and much more
  • The 401(k) retirement plan offers matched contributions at 4% of annual salary
  • Flexible and generous time off - vacation, sick and volunteer days, plus 22 paid holidays - including the last week of the year.
  • Family friendly! 100% paid new parent leave for seven weeks plus an additional five weeks for pregnancy, flexible options to phase back in after leave, fully equipped lactation room.
  • For those emergency moments - long and short term disability, life insurance (2x salary) and an employee assistance program
  • Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses
  • Telecommuting and flexible work schedules available
  • Appropriate fuel for thinking and coding (aka, a pantry full of treats) and monthly massages to help staff relax
  • Paid travel to Wikimedia Foundation events all around the world!
  • Equipment including a laptop, monitor, plus a one-time stipend to cover any additional needs to make sure you have the best work experience
  • Great colleagues - diverse staff and contractors speaking dozens of languages from around the world, fantastic intellectual discourse, mission-driven and intensely passionate people

*Please note that for remote roles located outside of the U.S., we defer to our PEO to ensure alignment with local labor laws.

More information

Wikimedia Foundation
Blog
Wikimedia 2030
Wikimedia Medium Term Plan
Our Commitment to Equity
This is Wikimedia Foundation 
Facts Matter
Our Projects
Our Tech Stack

Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Lead Program Officer, Community Learning and Evaluation

Lead Program Officer, Community Learning and Evaluation

Summary

The Wikimedia movement is committed to advancing our world by collecting knowledge that fully represents human diversity and by building the services and structures that enable others to do the same. The Wikimedia Foundation is seeking a Community Learning and Evaluation Program Officer to advance this commitment by creating a program for knowledge sharing and learning of international grantee partners. This is a new program to be created as part of the grant's strategy alignment with the new WMF Strategic Direction. 

The Community Learning and Evaluation Program Officer will create the program working in collaboration with program officers and other departments in the Wikimedia Foundation to support the capacity development needs to support our growing community of  grantee partners. We are seeking someone who understands the capacity development needs of groups and individual volunteers who engage in the free knowledge movement and are at different stages of movement growth. 

Reporting to the Director of Community Investment, the successful applicant will bring a growth-mindset to the position and provide strategic design and evaluation of various learning and training modalities both online and in-person that will support the capacity and leadership development needs of our communities in different contexts, in every major geographical center around the world. 

Your primary responsibility will be to establish a learning program for the grantees. Additionally you will support the monitoring and evaluation work of the Community Resources Team. Through your experience designing and delivering adult-learning curriculums, courses and training in diverse, global settings, you must be able to employ a variety of design principles to ensure accessibility and relevance of content for a diverse range of learners from all over the world. We are seeking an individual who embraces the core principles of the Wikimedia movement, such as openness and collaboration and who will be an effective project manager, an advocate for open knowledge, and excited to support and grow all types of leaders at diverse stages of life and in diverse cultural contexts.

A significant track record in design that includes creating and facilitating impactful learning experiences for different geographies, cultures, languages and/or countries is crucial for success in this role. This role may be based anywhere and will require regular travel around the world when circumstances allow.

You are responsible for: 

  • Creating a program designed to strengthen mutual connections, shared learning, experimentation, innovation and leverage knowledge and resources between grantees.
  • Creating a learning program for grantees that supports knowledge sharing, skills development and peer support and ownership of the process.
  • Supporting program officers in the implementation of learning and evaluation framework including monitoring and measuring the technical and social impact of our distributed and wide ranging grantee activities, tapping into best practices from evaluation approaches such as equitable, participatory, developmental, collective impact, and empowerment evaluation.
  • Developing a learning plan for grantees to understand and use monitoring and evaluation methods tools into actions for iteration and improvement.
  • Collaborate across the Foundation departments working with the community to ensure coherency for the learning strategy and metrics for grantees.
  • Developing a cadence of regular, user-friendly reports for program leaders and staff to monitor their results and make strategic decisions.
  • Supporting the grantmaking team to report on their core metrics and respond to data queries as needed.
  • Contributing to an internal culture of learning and evidence-based decision-making among colleagues and program leaders.

We’d like you to have these skills: 

  • Requires a Bachelor’s + 8 yrs related work experience; or Master’s + 6 years related experience; or equivalent work experience.
  • Demonstrated capacity building, learning and monitoring design experience with a focus on online and in-person curriculum and learning tool design, ability to evolve content into impactful and accessible learning resources and experiences
  • Experience and skill with public speaking and facilitation, ease communicating and engaging with a variety of audiences 
  • Experience designing and working internationally within multilingual and multicultural contexts with wide networks of stakeholders and learners
  • Understanding of best practices for cultural/contextual inclusivity to ensure learning resources and experiences reflects multiple perspectives
  • Able to develop resources for various learning styles, accessibility needs
  • Ability to collaborate and engage in shared decision-making process with various stakeholders and internal/external teams
  • Quantitative data collection and analysis skills, especially with smaller sample sizes or non-parametric data.
  • Qualitative data collection and analysis skills, especially in mixed-method settings.
  • Experience creating graphs, charts, and tables that summarize the outcomes of a dataset in concise and thoughtful ways.
  • Experience identifying blockers and other issues throughout the process and able to participate in design and application of remediation strategies, including inclusive retrospectives and clear documentation as necessary
  • A strong level of written and spoken English, as well as the ability to communicate clearly with non-native English speakers. Non-native English speakers are encouraged to apply. Additional languages are a major plus, as is experience living or working in multiple cultures.

Qualities that are important to us:

  • A passion for and belief in free and open knowledge
  • Respect for and acceptance of multiple cultures and customs, and a curiosity about the world
  • Commitment to and belief in the value of inclusion, equity, and diversity. 
  • Energy and ability to work in a fast-paced environment 

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.

U.S. Benefits & Perks*

  • Fully paid medical, dental and vision coverage for employees and their eligible families (yes, fully paid premiums!)
  • The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, baby sitting, continuing education and much more
  • The 401(k) retirement plan offers matched contributions at 4% of annual salary
  • Flexible and generous time off - vacation, sick and volunteer days, plus 19 paid holidays - including the last week of the year.
  • Family friendly! 100% paid new parent leave for seven weeks plus an additional five weeks for pregnancy, flexible options to phase back in after leave, fully equipped lactation room.
  • For those emergency moments - long and short term disability, life insurance (2x salary) and an employee assistance program
  • Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses
  • Telecommuting and flexible work schedules available
  • Appropriate fuel for thinking and coding (aka, a pantry full of treats) and monthly massages to help staff relax
  • Paid travel to Wikimedia Foundation events all around the world!
  • Equipment including a laptop, monitor, plus a one-time stipend to cover any additional needs to make sure you have the best work experience
  • Great colleagues - diverse staff and contractors speaking dozens of languages from around the world, fantastic intellectual discourse, mission-driven and intensely passionate people

*Please note that for remote roles located outside of the U.S., we defer to our PEO to ensure alignment with local labor laws.

More information

Wikimedia Foundation
Blog
Wikimedia 2030
Wikimedia Medium Term Plan
Our Commitment to Equity
This is Wikimedia Foundation 
Facts Matter
Our Projects
Our Tech Stack

Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Donor Relations Specialist (Contractor)

Donor Relations Specialist (Contractor)

Summary

The Wikimedia Foundation is looking for a Donor Relations Specialist to join our team, reporting to the Donor Services Manager.  As the Donor Relations Specialist, you will be responsible for handling a high volume of donor inquiries in multiple languages during our year-round global online fundraising campaigns. As the first line of contact between Wikimedia Foundation and tens of thousands of donors each year, this high-profile team is made up of professional communicators, who see each correspondence as a chance to positively engage donors and educate them about our mission. In this role, you will provide support to the Fundraising Operations team, responding to a wide range of donor inquiries using an online ticket-based customer service platform. In this position, you will be communicating with donors over email and also spend a portion of your time responding to questions and assisting English speaking donors over the phone. This remote, full time position offers flexible scheduling, however, in order to assist US based donors in a timely manner via telephone and email, we are looking for someone who is available to work hours that are compatible with the US/Western Hemisphere time zone.

You are responsible for:

  • Working with a global team of colleagues to respond to donor inquiries via email efficiently and professionally in multiple languages
  • Responding to donor inquiries and assisting donors via telephone in English
  • Acting as an ambassador for the Wikimedia Foundation brand and Wikipedia. As the first line of contact for tens of thousands of donors each year, interaction is done with an eye to making each correspondence a chance to positively engage donors
  • Acquiring a broad understanding of our macro responses and useful phrases, and when to appropriately apply each response, and using categorization systems to prioritize and tag inquiries based on needed data (donation issues, payment methods, country, language, etc.) in order to generate metrics.
  • Acquiring a broad knowledge base of the Wikimedia Foundation’s fundraising program, our payment methods, and our donation flows across different fundraising campaigns
  • Become proficient in Zendesk, CiviCRM database, multiple payment service provider portals and systems that are used
  • Acquiring a broad knowledge base of Wikimedia Foundation projects to efficiently respond to donor inquiries and educate our donors about Wikimedia’s mission and how Wikipedia works
  • Work with team leads to stay informed of Wikimedia Foundation, community, and media developments to efficiently answer any related donor inquiries
  • Problem solving for donors: investigating why donations failed, fraud, database issues, etc.
  • Administration of donor records, as needed, to ensure our donor base is up to date and accurate, with an eye to having each donor’s history of support accurately reflected in their record
  • Processing tasks, such as processing refunds, chargebacks, recovering stray donor replies in spam folders, among others.

Skills and Experience:

  • Willingness to learn a large and evolving knowledge base, and to deploy it creatively to solve problems and help donors
  • Consistently high level of attention to detail 
  • Excellent communication skills in English and customer-service orientation
  • Experience with spreadsheets and a CRM database
  • Professional attitude and willingness to collaborate and maintain positive, respectful relationships
  • Excellent organizational skills, including the capacities to prioritize multiple workflows and frequently adapt to new developments
  • 3+ years related experience

Qualities that are important to us:

  • Flexible and open to change and new information
  • Comfortable working in a highly collaborative, consensus-oriented environment
  • Ability to work effectively in multiple cultural contexts

Additionally, we’d love it if you have:

  • Fluency in languages other than English, particularly French, Spanish, or Italian
  • Experience with non-profit fundraising or online payment processing
  • Interest in the global free knowledge movement, free / open-source software, and collaborative technology 

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.

More information

Wikimedia Foundation
Blog
Wikimedia 2030
Wikimedia Medium Term Plan
Our Commitment to Equity
This is Wikimedia Foundation 
Facts Matter
Our Projects
Our Tech Stack

Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Senior Community Relations Specialist

SENIOR COMMUNITY RELATIONS SPECIALIST

Summary

The Wikimedia Foundation is looking for a collaborative Senior Community Relations Specialist to support the Fundraising, Community Resources, and Partnerships teams in the Advancement Department.

Community Relations Specialists serve the Wikimedia Foundation, contributors and readers by supporting teams that collaborate with Wikimedia communities. This role will report to the Vice President of Advancement and will support effective engagement between the Wikimedia Foundation staff and Wikimedia communities. We strive to engage a high quantity and diversity of Wikimedians in the Foundation’s projects to contribute to good common understanding, smooth collaboration, and strong results.

You are responsible for:

  • Build relationships and facilitate effective engagement between the Wikimedia communities and the Advancement team.
  • Communicate plans and updates from the Advancement department to the Wikimedia communities in various channels (facilitated sessions, on-wiki, surveys, etc).
  • Facilitate regular feedback sessions with Advancement staff and community members.  
  • Creatively design and manage the systems, tools, and channels to maximise collaboration and communication with the community.
  • Help the Advancement team contextualize and understand community feedback to incorporate into immediate plans and long term strategy.  
  • Maintain awareness of developments in the Wikimedia movement and other departments that may affect the work of the Advancement team and use excellent judgement to determine needs and make recommendations for appropriate solutions.
  • Support the Advancement department by taking on occasional assignments for other department priorities, as needed.

Skills and Experience:

  • Experience working with multilingual and multicultural online communities; passion for online collaboration and constructive public discussion.
  • Experience with hosting and/or participating in healthy, diverse, communication tools and channels
  • Competence working in teams partially or totally remote, sometimes at inconvenient times.

Qualities that are important to us:

  • Emotionally mature and self-reliant; tolerates ambiguity and maintains positive, respectful professional relationships.
  • Organized, efficient, proactive, able to meet deadlines.
  • Quick-learning and flexible, particularly around online communities, public policies and technologies.
  • Outstanding organizational and interpersonal communication skills, with an ability to communicate with key stakeholders in styles ranging from precisely detailed to clear and simple, depending on context.

Additionally, we’d love it if you have:

  • Fluency in multiple languages
  • Good knowledge of Wikimedia communities’ dynamics, communication tools and channels 
  • Experience using MediaWiki software or markup languages like XML, HTML, or TeX. 
  • Experience with bug tracking and product management tools like Asana or Phabricator

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.

U.S. Benefits & Perks*

  • Fully paid medical, dental and vision coverage for employees and their eligible families (yes, fully paid premiums!)
  • The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, baby sitting, continuing education and much more
  • The 401(k) retirement plan offers matched contributions at 4% of annual salary
  • Flexible and generous time off - vacation, sick and volunteer days, plus 22 paid holidays - including the last week of the year.
  • Family friendly! 100% paid new parent leave for seven weeks plus an additional five weeks for pregnancy, flexible options to phase back in after leave, fully equipped lactation room.
  • For those emergency moments - long and short term disability, life insurance (2x salary) and an employee assistance program
  • Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses
  • Telecommuting and flexible work schedules available
  • Appropriate fuel for thinking and coding (aka, a pantry full of treats) and monthly massages to help staff relax
  • Paid travel to Wikimedia Foundation events all around the world!
  • Equipment including a laptop, monitor, plus a one-time stipend to cover any additional needs to make sure you have the best work experience
  • Great colleagues - diverse staff and contractors speaking dozens of languages from around the world, fantastic intellectual discourse, mission-driven and intensely passionate people

*Please note that for remote roles located outside of the U.S., we defer to our PEO to ensure alignment with local labor laws.

More information

Wikimedia Foundation
Blog
Wikimedia 2030
Wikimedia Medium Term Plan
Our Commitment to Equity
This is Wikimedia Foundation 
Facts Matter
Our Projects
Our Tech Stack

Apply Now
Thank you! Your submission has been received!
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Research and Evaluation Fellow

RESEARCH & EVALUATION FELLOW

Summary

The Wikimedia Foundation is seeking a Research & Evaluation Fellow to advance the Wikimedia movement’s vision of every human being able to freely share in the sum of all knowledge; as well as its strategic direction - that by 2030, Wikimedia will become the essential infrastructure of the ecosystem of free knowledge, and anyone who shares our vision will be able to join us

You will be part of the Global Data & Insights Team in the Operations Department. The role of the team is to support Wikimedia Foundation staff in using data to learn from their work and improve decisions. Reporting to the Senior Evaluation Strategist, you will support the internal evaluation of the organization’s key capacity-building activities.

You are responsible for:

  • Researching and recommending best practices for developing internationally relevant survey measures for race/ethnicity, neurotypicality, and other complex survey design elements;
  • Cleaning, analyzing, and summarizing both quantitative and qualitative data;
  • Synthesizing data from multiple discrete evaluations to provide insight into program impact and progress; and
  • Identifying useable trends and themes across datasets that can inform reports and decision-making.

Skills and Experience:

  • Currently enrolled in or recently graduated from a Master's or Doctoral program in the social sciences, education, international development, public policy, public health, evaluation, or a related field;
  • Attention to detail and the ability to work systematically to ensure accuracy and quality;
  • Experience with developing social science research tools;
  • Experience summarizing data for reporting and analyzing datasets using Excel, SPSS, R, Python, STATA, or other statistical software; 
  • Experience analyzing and summarizing qualitative data; and
  • Experience with or exposure to ethical data management and privacy practices.

Qualities that are important to us:

  • The ability to problem solve and to learn and apply new technologies;
  • The ability to flourish in a highly transparent and collaborative environment;
  • Proven ability to multitask and to work under deadlines, as well as to seek out learning & support as needed; and
  • A track record of effective communication with diverse cultural and language communities.

Additionally, we’d love it if you have:

  • Interest in or knowledge of Wikimedia projects, the free knowledge movement, global education and/or international development;
  • Experience with international or multilingual data landscapes; and
  • Experience with international development, non-profit, or social movement research, and/or working with volunteers.

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.

More information

Wikimedia Foundation
Blog
Wikimedia 2030
Wikimedia Medium Term Plan
Our Commitment to Equity
This is Wikimedia Foundation 
Facts Matter
Our Projects
Our Tech Stack

Apply Now
Thank you! Your submission has been received!
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Manager, Developer Advocacy (Engineering)

Summary:

Come work within the Technology department as part of the Technical Engagement group at the Wikimedia Foundation! We are looking for an experienced manager who has led engineering and multi-functional teams in technology to support our Developer Advocacy team.

The Wikimedia Foundation is passionate about making it easier for people to contribute to the numerous FLOSS projects that the Wikimedia movement relies upon to power their wikis. To support this, the Developer Advocacy team produces code, tutorials and technical documentation, administers Wikimedia’s technical blog, runs initiatives to grow technical skills and capacity, conducts technical workshops and hackathons jointly with our community, provides technical support and bug management, coordinates Wikimedia’s participation in Open Source internship and outreach programs, and contributes to a culture of fun and appreciation

We work in partnership with other teams and volunteer communities who interact with our technology and data, enhance the software experience and fill in workflow gaps for Wikipedia, Wikidata, and other free knowledge projects. Our globally distributed team works remotely and so can you!

As the Developer Advocacy Manager we’d like you to do these things:

  • Lead a multi-functional team spanning developer advocacy and community building, software development, technical documentation and storytelling, technical project and event management
  • Promote a culture of continuous improvement
  • Coach team members to be effective at achieving their goals, and support them in developing their career paths
  • Partner with Recruiting to hire new team members 
  • Collaboratively draft and execute the team’s goals including defining metrics to measure impact
  • Project manage new and existing initiatives
  • Talk with teams and community volunteers to obtain an in-depth understanding of needs and requirements of technical contributors
  • Foster technical contributions jointly with your team and in collaboration with other teams, communities, and individuals
  • Share our values, respect our code of conduct, adhere to our team norms, and work in accordance with all three

Experience we’d like you to bring to the table:

  • Demonstrable experience managing geographically distributed teams
  • Senior level engineering mindset and ability to explain complex technical concepts to technical and non technical audiences
  • Strong interpersonal skills, with track record of modeling good social and development practices
  • Excellent written and verbal communication skills
  • History of producing documentation, sample code, and presentations for one or more products
  • Willing and able to travel several times a year for occasional in-person meetings, once it is safe to do so
  • B.S. or M.S. in Computer Science or the equivalent in related work experience

And it would be even more awesome if you have any experience with any of these:

  • Experience working with large scale web software systems 
  • Proficiency in languages other than English
  • Experience managing or working as part of a Product Engineering Team

Show us your work, we love to see links to documentation, presentations, and other relevant projects!

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.

U.S. Benefits & Perks*

  • Fully paid medical, dental and vision coverage for employees and their eligible families (yes, fully paid premiums!)
  • The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, baby sitting, continuing education and much more
  • The 401(k) retirement plan offers matched contributions at 4% of annual salary
  • Flexible and generous time off - vacation, sick and volunteer days, plus 19 paid holidays - including the last week of the year.
  • Family friendly! 100% paid new parent leave for seven weeks plus an additional five weeks for pregnancy, flexible options to phase back in after leave, fully equipped lactation room.
  • For those emergency moments - long and short term disability, life insurance (2x salary) and an employee assistance program
  • Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses
  • Telecommuting and flexible work schedules available
  • Appropriate fuel for thinking and coding (aka, a pantry full of treats) and monthly massages to help staff relax
  • Paid travel to Wikimedia Foundation events all around the world!
  • Equipment including a laptop, monitor, plus a one-time stipend to cover any additional needs to make sure you have the best work experience
  • Great colleagues - diverse staff and contractors speaking dozens of languages from around the world, fantastic intellectual discourse, mission-driven and intensely passionate people

*Please note that for remote roles located outside of the U.S., we defer to our PEO to ensure alignment with local labor laws.

More information

Wikimedia Foundation
Blog
Wikimedia 2030
Wikimedia Medium Term Plan
Our Commitment to Equity
This is Wikimedia Foundation 
Facts Matter
Our Projects
Our Tech Stack

Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Senior Program Officer, Community Resources

SENIOR PROGRAM OFFICER, COMMUNITY RESOURCES

Summary

Wikipedia and its sister projects are created by volunteers. They curate the knowledge that the world has come to rely on.  The Senior Program Officer is charged with co-designing and implementing a grantmaking strategy to 1) Grow our communities of volunteers, especially in places in the world that are just coming online, 2) Empower our existing communities to be more effective in their work and 3) Ensure that community investments are made more equitably around the world.  You will do this by making grants to our Wikimedia affiliates and free knowledge ecosystem partners and individuals, with an emphasis on those who are organizing seedling efforts to sprout communities in emerging parts of the world. It is an exciting time to join a team and help define the path forward for the grant programs. 

This Senior Program Officer will also manage one the current grant program which support the growth of emerging communities that have annual programs and operating expenses with previous experience with funding mechanisms. The program is run through a participatory grantmaking process and a focus on supporting programs that help diversify the knowledge content. They will work together with participatory grant committee members, grant applicants and grantees, and members of the Community Resources team.

This is a remote role and interested applicants from outside of the US are encouraged to apply.

You are responsible for:

  • Contributing to the strategic direction of the team
    • Continually develop the program to support the priorities of the Foundation and the goals of the Wikimedia movement
    • Support the development and implementation of a measurement and evaluation system to track ongoing progress for the grants program
    • Ability to proactively network, identify, and recruit prospective grantees
    • Apply your domain expertise in free knowledge ecosystems and volunteer communities to support the design and implementation of solutions that achieve the desired outcomes of the 2030 Strategic Direction and Movement Strategy
  • Supporting the grants cycle
    • Oversee one of the grants proposal process from start to finish
    • Manage communications related to the grants cycle
    • Work closely with grant applicants in the preparation of their proposals and reports, providing guidance on strategic planning, programming, staffing, board development, and financial management
    • Support due diligence and eligibility reviews for interested organizations
    • Coordinate WMF staff, committee, and community inputs following the grants process, and ensure timely creation of expert materials in preparation for proposal review
    • Work together with the Grants Administrator and the Finance & Administration team to obtain approvals, disburse and track grant funds, and ensure that accurate data is maintained in the Fluxx grants database
    • Evaluate the annual plan grant process after each round, summarize feedback and implement recommendations for process improvements
    • Review mid-term and final grant reports, provide feedback to grantee, and share findings with committee, fellow staff, and the community at large
    • Support grant analysis on impact of funds, share results publicly
    • Hold regular meetings with grantees
    • Conduct site visits, perform on-site financial review, and document and share learning with relevant stakeholders
    • Update the grants space on Meta wiki as needed
  • Facilitating the grants committees’ participatory decision-making
    • Recruit and orient new committee members
    • Facilitate regular committee meetings
    • Create and analyze the results of surveys and other assessment tools at all stages of the review process
    • Co-create and publish detailed public staff assessments of each proposal
    • Create or coordinate analysis, including detailed financial analysis, and oversee all material in preparation for deliberations, and be prepared to field detailed questions about proposals and analysis from the committee during the deliberations

Skills and Experience:

  • Solid knowledge of community-based or place-based grantmaking
  • Experience in nonprofit capacity building as a funder, consultant, or nonprofit leader
  • Strong strategic and analytical skills and creative problem-solving ability
  • Excellent organizational skills and judgment; ability to prioritize work, manage time and multiple priorities, and meet deadlines;
  • Attention to detail and accuracy as well as the ability to set realistic goals and objectives
  • Proven ability to create constructive partnerships with the Wikimedia community, stakeholders, and fund-seekers: skills in facilitating engaging, motivating, coordinating and supporting volunteer communities, and in negotiating the sometimes chaotic and contentious nature of free-thinking communities
  • An open and transparent communication style; ability to engage and have dialog with individuals in a public setting and in a non-polarizing way
  • Willingness to accommodate scheduling requirements of frequent interactions across time zones, with individuals and organizations across the world
  • Proven English proficiency in written and spoken communication, including speaking in front of large groups and reacting publicly in high pressure situations, and comfort in producing widely distributed written material
  • Fluency in another language other than English, preferably in an East and Southeast Asian language
  • A global perspective, with significant experience living or working internationally
  • Demonstrated commitment to and belief in equity, inclusion, and diversity
  • This position may require 3-6 international trips each year when circumstances allow

Additionally, we’d love it if you have:

  • Experience in grantmaking, particularly in an international context
  • Experience working with online communities, particularly in the free knowledge movement
  • Experience in participatory decision making structures
  • Passion for or experience contributing to Wikipedia/Wikimedia project

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.

U.S. Benefits & Perks*

  • Fully paid medical, dental and vision coverage for employees and their eligible families (yes, fully paid premiums!)
  • The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, baby sitting, continuing education and much more
  • The 401(k) retirement plan offers matched contributions at 4% of annual salary
  • Flexible and generous time off - vacation, sick and volunteer days, plus 19 paid holidays - including the last week of the year.
  • Family friendly! 100% paid new parent leave for seven weeks plus an additional five weeks for pregnancy, flexible options to phase back in after leave, fully equipped lactation room.
  • For those emergency moments - long and short term disability, life insurance (2x salary) and an employee assistance program
  • Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses
  • Telecommuting and flexible work schedules available
  • Appropriate fuel for thinking and coding (aka, a pantry full of treats) and monthly massages to help staff relax
  • Paid travel to Wikimedia Foundation events all around the world!
  • Equipment including a laptop, monitor, plus a one-time stipend to cover any additional needs to make sure you have the best work experience
  • Great colleagues - diverse staff and contractors speaking dozens of languages from around the world, fantastic intellectual discourse, mission-driven and intensely passionate people

*Please note that for remote roles located outside of the U.S., we defer to our PEO to ensure alignment with local labor laws.

More information

Wikimedia Foundation
Blog
Wikimedia 2030
Wikimedia Medium Term Plan
Our Commitment to Equity
This is Wikimedia Foundation 
Facts Matter
Our Projects
Our Tech Stack

Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Senior Product Manager, Campaigns

SENIOR PRODUCT MANAGER, CAMPAIGNS

About Wikipedia product

Wikipedia is looking for an experienced and collaborative Senior Product Manager to drive improvements to Wikipedia that enable our communities to achieve our Vision: a world in which every single human being can freely share in the sum of all knowledge. 

Product Managers at Wikipedia work with engineers, designers, researchers and communities of users to build features, products and services used by hundreds of millions of people around the world. This is an opportunity to have a high level of positive impact, worldwide.

About the role

For this role, you will join a new Campaigns product team, which will build and improve features to support "edit-athons", which introduce new contributors to Wikipedia and other Wikimedia sites, and "content drives", which encourage the addition of new articles, pictures and data on a specific theme. The team will work with volunteer organizers from around the world to build tools that support their events, bringing new people into the Wikimedia community and contributing to the growth of free knowledge.

You are responsible for:

  • Leading the prioritization and development of features to support volunteer movement organizers
  • Collaborating with Wikimedia volunteers to build solutions that support their work
  • Working with a highly talented team of engineers, designers, researchers, community specialists and data analysts to define, design, and build features that delight
  • Using organizational strategy, the needs of users, resourcing and data in order to prioritize new features and product enhancements
  • Setting and measuring success metrics
  • Being a positive force for change!

Skills and Experience:

  • Product management experience on a consumer-facing web property
  • Experience working with large groups of active collaborators: community building, activism, product evangelism, or in open-source movements
  • Experience working in an agile software development environment 
  • Respect for multiple cultures and customs, and a curiosity about the world
  • Strong commitment to promoting diversity and inclusion
  • Outstanding written and verbal communication skills   

Additionally, we’d love it if you have:

  • Experience editing Wikipedia
  • Experience developing organizing software in another community organizing environment, i.e. activist networks or political campaigns
  • Proficiency in more than one language

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.

U.S. Benefits & Perks*

  • Fully paid medical, dental and vision coverage for employees and their eligible families (yes, fully paid premiums!)
  • The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, baby sitting, continuing education and much more
  • The 401(k) retirement plan offers matched contributions at 4% of annual salary
  • Flexible and generous time off - vacation, sick and volunteer days, plus 22 paid holidays - including the last week of the year.
  • Family friendly! 100% paid new parent leave for seven weeks plus an additional five weeks for pregnancy, flexible options to phase back in after leave, fully equipped lactation room.
  • For those emergency moments - long and short term disability, life insurance (2x salary) and an employee assistance program
  • Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses
  • Telecommuting and flexible work schedules available
  • Appropriate fuel for thinking and coding (aka, a pantry full of treats) and monthly massages to help staff relax
  • Paid travel to Wikimedia Foundation events all around the world!
  • Equipment including a laptop, monitor, plus a one-time stipend to cover any additional needs to make sure you have the best work experience
  • Great colleagues - diverse staff and contractors speaking dozens of languages from around the world, fantastic intellectual discourse, mission-driven and intensely passionate people

*Please note that for remote roles located outside of the U.S., we defer to our PEO to ensure alignment with local labor laws.

More information

Wikimedia Foundation
Blog
Wikimedia 2030
Wikimedia Medium Term Plan
Our Commitment to Equity
This is Wikimedia Foundation 
Facts Matter
Our Projects
Our Tech Stack

Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Global Compensation & People Data Analyst

Global Compensation & People Data Analyst

Summary

The Wikimedia Foundation is looking for a contract Compensation & People Data Analyst to join our Talent & Culture (T&C) department reporting to the Senior Manager, People Operations. This is a 6 months full time role with the possibility to extend for another six months and/or potential for this role to convert into a full-time staff role based on successful performance during the contract period.  

WMF has defined a new compensation structure and philosophy. About 40% time in this role will be allocated to lead and support the rollout of the new compensation program globally and operationalize the new structure and changes (including an ad hoc adjustment for new compensation bands). The Foundation is also delving into people data to improve decision making. About 40% time in this role will be allocated to lead and support the build-up of the People Analytics Dashboard for the Foundation and the development of relevant metrics to support decision making within the T&C department. The remaining 20% time will be spent on supporting ad hoc projects and operations of the T&C department.

This role requires experience and understanding of job architectures, design and application of salary bands, an excellent understanding of the functions in a typical HR department and analytical capabilities. This role will play an important part in the salary planning process globally and serve as an escalation point to support the recruiters. In addition, a solid practical understanding of HR data repositories and their use with HR data from different systems to develop metrics and dashboards specifically targeted at providing people insights to the T&C leadership team is necessary.  As WMF is a global organization, such analytical and practical application proficiencies with compensation and people analytics practices on a multi-country scale are necessary.

You are responsible for:

  • Performing job analysis, creating salary ranges and benchmarking positions to the market and producing benchmark pay recommendations based on economic indicators and market compensation surveys (Mercer, Radford, etc.)
  • Assisting and collaborating in the planning, coordination, facilitation, administration, and reporting of the annual salary review program and other compensation and benefits programs for all employees
  • Solving organization challenges and issues with people data in partnership with other departments within T&C including establishing processes and documentation to ensure people data quality and integrity
  • Developing people data metrics and dashboards to measure and support Recruitment and People Operations initiatives including D&I related initiatives
  • Maintaining the people analytics dashboards and providing timely information and insights for management review
  • Leading the creation of a robust people data repository / HRIS by scoping requirement, providing guidance on the optimal data management model and assisting with the implementation
  • Serving as the point of contact and support for people data and compensation queries across the organisation
  • Working with the T&C Leadership to execute a clear and comprehensive communication plan for all compensation and people analytics activities
  • Serving as a partner to HR Business Partners and Recruiters to help communicate insights to key stakeholders
  • Partnering cross-functionally with other T & C functions on different HR initiatives
  • Performing other job-related duties as assigned

Skills and Experience:

  • 5+ years of experience in HR within an international organization with English as the lingua franca. Major time during these years of service should be in compensation and people analytics.
  • Bachelor's or Master's degree with some modules in a quantitative field (e.g. Statistics, Mathematics, Computer Science, Economics, Social Research), or equivalent experience
  • Hands on experience in developing data visualizations / dashboards with BI tools like Tableau, Power BI, QlikView, etc.
  • Broad overall HR background, including experience in different HR subject areas as possible (the more the merrier)
  • Experience in supporting a global organization with projects across different countries and continents 
  • Demonstrated ability to work both independently and along side a highly collaborative team, including being adaptable to work with a variety of personalities and backgrounds
  • Ability to work remotely in an effective manner within a highly distributed, global organization
  • Ability to balance working in a transparent and highly collaborative environment while maintaining the confidentiality of being in HR
  • Amazing attention to detail, and maturity to meet deadlines in a timely manner
  • Fluency through hands on-experience in one or more Statistical programming languages like R, Python will be a competitive advantage for this role

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.

More information

Wikimedia Foundation
Blog
Wikimedia 2030
Wikimedia Medium Term Plan
Our Commitment to Equity
This is Wikimedia Foundation 
Facts Matter
Our Projects
Our Tech Stack

Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Monitoring, Evaluation and Learning Strategist, Grantmaking (Contractor)

Monitoring, Evaluation and Learning Strategist, Grantmaking (Contractor)

Summary

The Wikimedia Foundation is looking for a collaborative, analytical, and creative Strategist to design the learning and evaluation plan to monitor the outcomes and the impact of our new grantmaking strategies. We are seeking an experienced consultant who has a track record of designing an overall framework for monitoring our progress and measuring our impact of the newly designed grants strategy that aligns with the 2030 Movement Strategic Direction. Our overall vision is to foster a culture of evaluation, reflection, and learning so that the Foundation and Wikimedia Movement are equipped to create meaningful social change.

We want to ensure that the principles we have set forth in our strategy are reflected in our practices of monitoring and evaluation: Subsidiarity & Self Management, Equity & Empowerment, Collaboration & Cooperation, People-Centeredness Listening and Reflection, Efficient Data & Iterative Practices.

You are responsible for:

  • Creating an overall framework to understand the impact of the new grant strategy in a manner that reflects WMF principles
    • Are grant programs achieving their goals? Are our proposed strategies being effective? 
    • Are grantees meeting their programmatic objectives?
    • Are our grant programs moving towards the stated mid and long term impact objectives?
    • The framework should be designed to allow us to compare trends over time and report on those as part of the strategy process
    • Consultation with grantees should be an aspect of the framework development process
  • Grants Program Evaluation and Learning Plan
    • Design approaches to measuring the technical and social impact of our distributed and wide ranging grantee activities, tapping into best practices from evaluation approaches such as equitable, participatory, developmental, collective impact, and empowerment evaluation.
    • Learning plan to support grantees in understanding the evaluation process and how to incorporate evaluation plans into their processes for monitoring and evaluating their own programs. 
    • Create process/tools that grantees can use to develop their own evaluation questions and plans and which can work in conjunction with broader grants data architecture systems and tools
  • Framework around Data Management and Reporting
    • Work with the Data Analysts to ensure that the framework for data collection, management, and reporting is aligned with the data architecture revamp plan
    • Develop a cadence of regular, user-friendly reports for program leaders and staff to monitor their results and make strategic decisions
    • Design quantitative and qualitative data collection tools that enable program officers and grantees to measure progress toward goals and understand program effectiveness
    • Contribute to an internal culture of learning and evidence-based decision-making among colleagues and program leaders
  • Deliverables:
    • A report on the overall learning and evaluation plan for the new grants strategy outlining the strategy and how to operationalize it
    • A presentation that focuses on the high-level strategy for the learning and evaluation plan

Skills and Experience:

  • Masters-level degree or equivalent training in an applied research field with a minimum of 7-10 years experience using a range of program evaluation methods and practices. 
  • Experience developing learning and evaluation strategies at a grantmaking organization. 
  • Quantitative data collection and analysis skills, especially with smaller sample sizes or non-parametric data.
  • Qualitative data collection and analysis skills, especially in mixed-method settings.
  • Excellent verbal and written communication skills.
  • A proficient level of written and spoken English, including the ability to communicate clearly with non-native English speakers.

Qualities that are important to us:

  • Comfort with innovative, iterative, bottom-up collaborative teams, especially around crowd-sourced projects which rely on volunteer engagement.
  • Familiarity with community service-focused, volunteer-based, and/or international initiatives. 
  • Commitment to equity, inclusion, and diversity. Cross-cultural sensitivity and awareness.
  • Fluency in languages other than English.

Additionally, we’d love it if you have:

  • Experience working with online communities, particularly as part of the free knowledge or open source movement.
  • Experience living or working internationally.

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.

More information

Wikimedia Foundation
Blog
Wikimedia 2030
Wikimedia Medium Term Plan
Our Commitment to Equity
This is Wikimedia Foundation 
Facts Matter
Our Projects
Our Tech Stack

Apply Now
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VP, Talent & Culture

Vice President of Talent & Culture

Reports to: Chief of Talent & Culture

Location: Open, ideally in a global center outside or within the US

The Wikimedia Foundation is a nonprofit organization that provides the essential infrastructure for free knowledge globally. We operate the world's most collaborative project (including Wikipedia, Wikidata, Wikimedia Commons & various other projects that are part of our multilingual, free-content Wikimedia family).  We welcome anyone who shares our vision to join us in collecting and sharing knowledge that fully represents human diversity.

Through a vast affiliate network of (140+) chapters, thematic organizations, and user groups,  250,000+ editors contribute monthly in over 300 languages. There are 53 million media files on Wikimedia Commons, the free media repository. We are the world’s fifth most popular digital platform, providing free educational resources globally. 1.5 billion unique devices visit Wikimedia Foundation sites monthly. 

The Wikimedia Foundation has more than doubled in size in the last few years. Currently, a talented and passionate team of 500+ is based in 40 countries across the globe. 

The Role

The Wikimedia Foundation is seeking a Vice President to join the Talent & Culture (T&C) department. We believe that our people are our most important asset, and the policy and practice work of our Talent & Culture department is critical to identifying, supporting, developing, and retaining excellent colleagues who advance the Foundation’s mission. This role will work side-by-side with the Chief of Talent & Culture to develop and implement a talent philosophy that supports our mission and organizational culture while simultaneously:

  • Allowing talented colleagues to grow and thrive; and 
  • Achieving measurable business and social impact goals. 

Specifically, you’ll be an energetic leader, strategic thinker, and problem solver across strategic human resource planning, talent management, and all aspects of culture, diversity, and organizational development. You’ll learn from the Foundation’s leaders and managers and then tailor critical HR support for each business line’s growth and evolving needs. In parallel, you will be driving culturally- and values- aligned HR investments that allow for a stellar employee experience and position Wikimedia as an employer of choice in the global nonprofit, technology, and advocacy fields.

Key areas of responsibility will include effective oversight, coordination and implementation of various HR policies and process, performance management, talent management and development, rewards and recognition, diversity and inclusion practices, workforce analytics, training and organizational effectiveness. Additionally, the VP, T&C will lead efforts for employee engagement/relations as well as internal communications.

This position requires an individual who can act as a senior consultant to the business, build and execute a strong integrated HR strategy, as well as manage and develop the teams that support each department’s unique business needs, culture and objectives. The VP, T&C will be key in developing a stellar pipeline of leaders distributed across the organization: how we invest in them, develop, support and empower them and their teams via programs and tools.  The ideal candidate must demonstrate a combination of strong business and coaching acumen -- acquired within a large (hundreds of staff), complex (multi-program/initiative), global and geographically dispersed organization -- and a significant human resource functional track record, with the knowledge to guide the development of effective HR strategies, policies and practices.

You’ll provide a pragmatic perspective based on business and organizational transformation, active collaboration, agility, and the ability to successfully partner with and advise senior departmental leaders. You’ll be a forward thinker with the ability to assume responsibility without direct supervision, exercise initiative and judgment, and make decisions within the scope of assigned authority. We need you to take a “roll up your sleeves” approach to day-to-day work, and also act as a strategic advisor to the senior leadership team in furthering the organization's goals. You should definitely pay high attention to detail, be a great multitasker, and quickly adapt to a changing work environment.

Key Responsibilities

Organizational Development

  • Develop, maintain and lead our organization-wide leadership, culture and values agenda
  • Be a thought partner to the VP, DEI (to be hired) to help execute a  global diversity and inclusion vision, strategy, and project plan supportive of hiring, retaining, and developing a diverse, and globally-dispersed, talent pipeline
  • Ensure equitable and meaningful performance review cycles are in place to provide feedback on performance and development.
  • Oversee employee survey practices, analyze results for effective integration into the organizational process, and partner with organizational leaders to implement changes as needed as needed
  • Provide advice and direction to senior people managers on various aspects of HR and people practices
  • Leverage workforce analytics and various business metrics to support business decisions and to track progress against performance expectations
  • Establish and implement change management frameworks and best practices to support the company’s need to scale while maintaining our core values and culture
  • Partner effectively with colleagues on policy development (for example with VP, DEI on employee relations or with Legal and Finance on competitive compensation)
  • Inform organizational direction in collaboration with a cohort of VP peers

Department Leadership

In cooperation with the CTCO: 

  • Define the direction of the T&C department in support of the organizational mission, vision, and values; facilitate input from directors and other department leaders
  • Deliver a departmental development plan to support and develop staff and key capacities. This plan and should be forward-looking and include the proposed skills, capacities, and structures needed for a 3-5 year timetable
  • Anticipate and identify policy needs; develop right-sized policies that support the Foundation’s growth and global footprint
  • Recruit, develop, and mentor a diverse team of exceptional people in service of organizational goals. Establish a culture of mutual respect, collaboration, trust, service, excellence, and sustainability that supports them in their work
  • Communicate critical information within the department as well as the c-level
  • Motivate, develop, coach, and assess people leaders; develop and mentor T&C department colleagues 

Employee Communications

  • Partner with the CTCO, Communications department, and leadership team to support internal communications throughout the organization and on company-wide organizational development and change initiatives
  • Develop a communications strategy to ensure that employees remain informed, aligned and engaged with the mission and goals of the organization
  • Ensure we are providing staff with the communications they need to be aligned, inspired, and connected to the mission

Employee Recognition

  • Identify trends, draw conclusions and evolve rewards strategy and programs in support of the Foundation’s evolving business direction
  • Translate strategic priorities into operational reality, leading to the execution of robust plans which yield measurable and sustainable results
  • Have strong strategic and operational planning capability

The ideal person is: 

  • Naturally curious, dedicated and detail-oriented with a desire to work in a highly collaborative environment
  • An international leader able to raise Wikimedia’s international human resource capabilities through collaboration, thought partnership, risk management, and as a mentor and leader
  • A bold thinker who will take strategic plans and a wide variety of human resource concepts and translate them into action
  • A fast-thinking tactician who can navigate sensitive, high-stakes global human resource issues with uncompromised values
  • An experienced, hands-on team leader with deep organizational development expertise, including the ability to coach, develop and influence Foundation leaders
  • An influential and inclusive leader who can establish credibility throughout the organization to be an effective listener and problem solver of people issues, and advance the trust quotient of the Talent & Culture department
  • Skilled in maintaining HR policies and processes and ensuring they are implemented in accordance with laws / regulations and company policies, practices and objectives
  • Someone who understands “state of the art” for HR and how to apply it in the Foundation’s unique context

We’d like you to have this experience and these skills:

  • Significant track record in people operations with extensive knowledge of recruiting and employee retention programs such as learning, development and mentorship as well as fluency in compensation and benefits
  • Experience and excitement in working with distributed teams, with insight into the joys and challenges of remote work
  • Deep commitment to inclusion in the workplace, and fluency in the broader cultural conversation
  • Demonstrated success in leading change and building an inclusive culture
  • Success in implementing organizational design strategies that optimize an organization’s resources
  • Strategic thinker with an analytical approach to problem-solving
  • Comfort with behind the scenes work, thrives on helping others be their best selves and anticipating their needs before they are spoken
  • Experience leading multidisciplinary teams, developing diverse talent pipelines, and creating systems for creative and sustainable internal workflows
  • Experience with inclusive and humane change management practices  
  • A clear, effective communications style, including experience guiding messaging for major organizations, movements, or political candidates
  • Informed cultural sensitivities, intellectual curiosity, and a deep passion for the Wikimedia mission of knowledge equity
  • Significant experience navigating complex international organizations, movements, or networks
  • A track record of building consensus among large, dispersed stakeholder groups in a highly collaborative, transparent environment
  • Ability to read the qualitative signals around mood and morale in a company, and create recommendations accordingly
  • Track record of growing and developing peers and junior talent

And it would be great if you had the following:

  • The ability to work in a fast-moving, highly-diverse grassroots volunteer environment, while effectively prioritizing and leading a variety of activities
  • Significant skilled personal use of creative, collaborative, and social platforms
  • Experience working with nonprofit organizations
  • Experience with the technology industry including comfort with concepts and vocabulary related to product development and engineering
  • Fluency or familiarity with languages in addition to English
  • Having lived or worked outside your country of origin
  • Experience as a member of a volunteer community
  • Familiarity with internet-related issues: open culture/free culture, the free and open source software movement, and online surveillance, privacy, and security
  • Experience and/or deep knowledge with global markets (Middle East, Africa, Latin America, and Asia)

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.

U.S. Benefits & Perks*

  • Fully paid medical, dental and vision coverage for employees and their eligible families (yes, fully paid premiums!)
  • The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, baby sitting, continuing education and much more
  • The 401(k) retirement plan offers matched contributions at 4% of annual salary
  • Flexible and generous time off - vacation, sick and volunteer days, plus 22 paid holidays - including the last week of the year
  • Family friendly! 100% paid new parent leave for seven weeks plus an additional five weeks for pregnancy, flexible options to phase back in after leave, fully equipped lactation room.
  • For those emergency moments - long and short term disability, life insurance (2x salary) and an employee assistance program
  • Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses
  • Telecommuting and flexible work schedules available
  • Appropriate fuel for thinking and coding (aka, a pantry full of treats) and monthly massages to help staff relax
  • Paid travel to Wikimedia Foundation events all around the world!
  • Equipment including a laptop, monitor, plus a one-time stipend to cover any additional needs to make sure you have the best work experience
  • Great colleagues - diverse staff and contractors speaking dozens of languages from around the world, fantastic intellectual discourse, mission-driven and intensely passionate people

*Please note that for remote roles located outside of the U.S., we defer to our PEO to ensure alignment with local labor laws.

More information

Wikimedia Foundation

Blog

Wikimedia 2030

Wikimedia Medium Term Plan

Our Commitment to Equity

This is Wikimedia Foundation 

Facts Matter

Our Projects

Our Tech Stack

How to Apply: 

Please share nominations or submit a resume and cover letter, in non-pdf format, to our search partners, Viewcrest Advisors: WMFtalent@viewcrestadvisors.com or apply via the applicable job application link.

Viewcrest Advisors is committed to social justice and access to opportunity; we actively cultivate relationships with leaders who have varied life experiences as well as the skills needed to lead strong, innovative organizations. The team is also committed to your privacy and to protecting your personal data; to view Viewcrest’s privacy policy, please visit www.viewcrestadvisors.com.

 

Apply Now
Thank you! Your submission has been received!
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Senior Counsel

Summary

Wikimedia envisions a world where the sum total of human knowledge is available to everyone.  

The Wikimedia Foundation, the nonprofit home of Wikipedia, Wikimedia Commons, and other free educational projects, serves as the hub of a global movement of hundreds of thousands of contributors collaborating to collect and share the sum of all human knowledge with the world.  

As Wikimedia pursues a new global strategic direction, our Legal department is tasked with solving many legal questions, including some that no one has fully considered before. We are looking for a skilled, privacy-focused lawyer to join our in-house legal department as Senior Counsel to provide critical advice and counsel on how we collect and manage data, build effective new products, and respond to the changing data protection landscape worldwide. This will include managing Wikimedia’s responses to user questions and requests, advising engineers and designers on effective and privacy-protective methods to collect data, supporting our privacy-related public policy work, and more. Ideal candidates will have the skills and knowledge to provide holistic and creative advice and counsel in a variety of contexts.    

Who Should Apply:

At Wikimedia, we serve the world. We believe that there is no way to meaningfully achieve our goal of reaching every single human unless our organization reflects the full breadth of the human experience. To that end, the Wikimedia Foundation recruits candidates from a broad range of backgrounds and experiences, including those from historically marginalized groups — women, people with disabilities, people of color, formerly incarcerated people, people who are lesbian, gay, bisexual, transgender, and/or gender nonconforming, first and second generation immigrants, and people from low-income families. A diversity of lived experiences is reflective of those who create and use Wikimedia every day.

Essential Functions of Role:

  • Provide legal advice and counsel on how Wikimedia handles data privacy law and related matters. This includes, for example:
    • Manage responses to personal data-related requests and questions from users based in all jurisdictions. 
    • Provide product counseling related to data privacy for new and existing Wikimedia products and for evaluation of those products.
    • Support privacy-related public policy work.
    • Negotiate, draft, and review agreements, including memoranda of understanding, development agreements, licenses, and non-disclosure agreements, for issues related to data privacy and security. 
    • Advise on developing laws and trends globally regarding data privacy and freedom of expression.
    • Collaborate with Wikimedia staff and volunteers to improve privacy and security structures and systems for the Wikimedia movement.
  • Advise the Foundation on other domestic and international legal and policy questions, which may include contract, copyright, trademark, or litigation matters as needed.
  • Liaise with and assist in the management of outside counsel. 
  • Other duties as assigned.

Skills and Experience:

  • JD from an accredited law school and current membership in good standing with at least one US state bar. 
  • Training, knowledge, or experience with global data privacy law.
  • Ability to excel in a fast-paced, multitasking environment that demands high-quality work on short deadlines.
  • Training, knowledge, or experience handling and/or supporting regulatory and compliance matters. 
  • Training, knowledge, or experience with legal matters relating to online technology product design and development.
  • Ability to identify and implement practical solutions to abstract or complex problems. 
  • Ability to adhere to deadlines, and complete work independently. 
  • Ability to travel, including internationally; and to travel or work on weekends if and when needed, due to conferences, legal needs, etc. 
  • Ability to communicate and collaborate across cultures and timezones.
  • Excellent writing and presentation skills.

Qualities that are important to us: 

  • Appreciation for and alignment with Wikimedia’s mission.
  • Strong interpersonal and collaboration skills and ability to work well on a team. 
  • A desire to learn, stretch, and grow.

Additionally, we’d love it if you have: 

  • Experience handling legal matters related to data security. 
  • Experience working on media law-related matters, especially the intersection of privacy law and reporting on matters of public interest. 
  • Experience working internationally, for international clients, or on international law.
  • Experience working as product counsel for a technology company. 
  • Knowledge of, or experience with, computer code and technologies for website hosting and database management.
  • Authorization to practice law in the State of California (either as an active member of the California Bar or by qualifying as in-house registered counsel).
  • Ability to speak additional languages besides English.
  • Prior experience working with or participating in online communities, especially large volunteer communities. 
  • Prior experience working in the technology sector. 
  • Prior experience working with a remote workforce. 
  • Prior work, internship, or volunteer experience in the nonprofit sector.

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.

U.S. Benefits & Perks*

  • Fully paid medical, dental and vision coverage for employees and their eligible families (yes, fully paid premiums!)
  • The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, baby sitting, continuing education and much more
  • The 401(k) retirement plan offers matched contributions at 4% of annual salary
  • Flexible and generous time off - vacation, sick and volunteer days, plus 22 paid holidays - including the last week of the year
  • Family friendly! 100% paid new parent leave for seven weeks plus an additional five weeks for pregnancy, flexible options to phase back in after leave, fully equipped lactation room.
  • For those emergency moments - long and short term disability, life insurance (2x salary) and an employee assistance program
  • Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses
  • Telecommuting and flexible work schedules available
  • Appropriate fuel for thinking and coding (aka, a pantry full of treats) and monthly massages to help staff relax
  • Paid travel to Wikimedia Foundation events all around the world!
  • Equipment including a laptop, monitor, plus a one-time stipend to cover any additional needs to make sure you have the best work experience
  • Great colleagues - diverse staff and contractors speaking dozens of languages from around the world, fantastic intellectual discourse, mission-driven and intensely passionate people

*Please note that for remote roles located outside of the U.S., we defer to our PEO to ensure alignment with local labor laws.

More information

Wikimedia Foundation

Blog

Wikimedia 2030

Wikimedia Medium Term Plan

Our Commitment to Equity

This is Wikimedia Foundation 

Facts Matter

Our Projects

Our Tech Stack



Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Engineering Manager, Trust & Safety

ENGINEERING MANAGER, TRUST & SAFETY

Summary

The Trust & Safety Engineering Team at Wikimedia Foundation is looking for an Engineering Manager to lead the team in building features that help protect our users’ privacy and safety on all of our Wikimedia projects, including Wikipedia. This role is full-time, 100% remote, and global.

The T&S Engineering Team is a new, interdisciplinary product team developing tools that help our T&S staff and the volunteer admins they work with to enforce policy, procedure, and laws across our projects and communities. This includes some light data analysis tools and some enforcement tools.

We are seeking an Engineering Manager to guide the engineering team in this fight to protect our users and our projects. Stopping harassment on our projects is a pillar of our Foundation’s strategy and planning for the future. Alongside the Anti-Harassment Tools Team, this team will be focused on tools that help protect and empower the most vulnerable people in our communities. This is important, highly visible work. 

While the Anti-Harassment Team has been around for a few years, this team is brand new. You will be responsible for helping to set the culture of your team as it fits inside the larger culture of the Wikimedia Foundation. Some of the team’s engineers may already be on the team when you join. However, you will be tasked with hiring for any open roles on the team. Your stakeholders will be Trust & Safety experts that cross disciplines from Legal to Security as well as all the users impacted by these topics.

Because of the sensitive nature of the tools we build, our work is highly collaborative and heavily tested. We interact with database administrators, security engineers, and other teams on a regular basis.

We use open source tools as much as possible, and always open source our own work (check out our Github). PHP and JavaScript make up most of our code, but we value using the right tool for the job. 

Our world is vast and can be complicated, so we value communication, enthusiasm, and eagerness to learn as much as certificates or degrees.

Responsibilities

  • Lead a team of engineers to deliver product within the larger product plans of the org
  • Model empathetic, servant leadership that encourages growth through learning
  • Provide technical oversight and decision-making when needed
  • Plan the growth of the engineers on your team including skill sets and career planning
  • Organize the team’s workflow and software development methodology along Agile ideas
  • Collaborate with other technical leaders for effective cross-team execution
  • Build effective schedules and processes for the globally distributed team

Requirements

  • Experience managing a globally distributed team
  • Proven success delivering software at scale
  • People-first philosophy that focuses on individual growth as the foundation for team success
  • Strong written communication skills as our collaboration largely happens online
  • Bachelor’s degree in CS or related field or the equivalent in work related experience

Nice to Haves

In addition to the basic skills needed for being successful, these skills could set you apart from the pack!

  • Experience with MediaWiki development or as a contributor to Wikimedia projects
  • Understanding of the free culture movement
  • Experience with machine learning or AI technologies
  • Experience with online community moderation or anti-harassment tools

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.

U.S. Benefits & Perks*

  • Fully paid medical, dental and vision coverage for employees and their eligible families (yes, fully paid premiums!)
  • The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, baby sitting, continuing education and much more
  • The 401(k) retirement plan offers matched contributions at 4% of annual salary
  • Flexible and generous time off - vacation, sick and volunteer days, plus 22 paid holidays - including the last week of the year.
  • Family friendly! 100% paid new parent leave for seven weeks plus an additional five weeks for pregnancy, flexible options to phase back in after leave, fully equipped lactation room.
  • For those emergency moments - long and short term disability, life insurance (2x salary) and an employee assistance program
  • Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses
  • Telecommuting and flexible work schedules available
  • Appropriate fuel for thinking and coding (aka, a pantry full of treats) and monthly massages to help staff relax
  • Paid travel to Wikimedia Foundation events all around the world!
  • Equipment including a laptop, monitor, plus a one-time stipend to cover any additional needs to make sure you have the best work experience
  • Great colleagues - diverse staff and contractors speaking dozens of languages from around the world, fantastic intellectual discourse, mission-driven and intensely passionate people

*Please note that for remote roles located outside of the U.S., we defer to our PEO to ensure alignment with local labor laws.

More information

Wikimedia Foundation
Blog
Wikimedia 2030
Wikimedia Medium Term Plan
Our Commitment to Equity
This is Wikimedia Foundation 
Facts Matter
Our Projects
Our Tech Stack

Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Disinformation Evaluator, Croatian Language (Contract)

Disinformation Evaluator, Croatian Language (Contract)

Location: Remote
Duration: February 2021 - June 2021 (4 month duration) 
Hours: 40 hours/week 

Summary

The Wikimedia movement, dedicated to freely sharing the knowledge of humankind, is embarking on a renewal of its collaborative governance approach. The Croatian Disinformation Contractor will investigate a long-standing movement concern, whether some Croatian language content and governance structures on the platform might be uniquely vulnerable to disinformation efforts. Disinformation is the deliberate spread of false or misleading information with the intent to deceive. The role is located in and will closely partner with other parts of the Legal department, especially the Trust & Safety Disinformation team.

You are responsible for:

  • Reviewing community reports about Croatian language content hosted on the platform by May 31, 2021
  • Reviewing community reports about Croatian language governance processes on content creation and curation
  • Conducting research into Croatian language content hosted on the platform to identify if other patterns of disinformation exist
  • Engaging deeply with the relevant Wikimedia communities and affiliates in their language(s) in the course of the evaluation
  • Interviewing stewards and other movement leaders to evaluate their perspective on the challenge
  • Recommending strategic approaches to defend Croatian language projects in Wikimedia and other Wikimedia projects from organized or grass-roots disinformation campaigns
  • Producing a summary report of the evaluation’s findings for publication on Meta wiki
  • Other duties as assigned

Skills and Experience:

  • Experienced in critical review techniques applied to Croatian content topic areas often subjected to disinformation efforts
  • Strong communicator (both verbally and in writing) in Croatian and English, able to explain the ongoing work to audiences ranging from open community meetings with individual volunteers to closed executive sessions
  • Able to focus on the larger picture, understanding, and able to express which concerns and views articulated by community members or their stakeholders are widespread and which are marginal or individual
  • Strongly empathetic - they will excel at understanding the perspectives of others and bridging the gap between different approaches

Additionally, we’d love it if you have:

  • Familiarity with Wikimedia projects is a major plus
  • Additional fluency in other Southeastern European languages

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.

More information

Wikimedia Foundation
Blog
Wikimedia 2030
Wikimedia Medium Term Plan
Our Commitment to Equity
This is Wikimedia Foundation 
Facts Matter
Our Projects
Our Tech Stack

Apply Now
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VP, Product Engineering

VP, PRODUCT ENGINEERING

Summary

At the Wikimedia Foundation, we operate the world’s largest collaborative project: a top ten website, reaching a billion people globally every month, while incorporating the values of privacy, transparency and community that are so important to our editors, readers and donors.

The VP of Product Engineering will manage the 50+ software engineers and managers in the Product department to create experiences that support the editors and readers of a global free-knowledge movement in a way that’s consistent with our values of privacy, community, inclusivity, multilingualism and sustainability. You will partner with the platform engineering and service engineering leadership in the Technology department to implement a multi-year plan to modernize our experiences and reach new people to ensure that the projects are sustainable forever.

This role supports front end development for Wikipedia and its sister sites. This includes core web editing and reading experiences, native app iOS and Android applications, structured data, multimedia, discussion workflows, anti-vandalism and anti-harassment, and community wishlisted enhancements. The tech stack is composed of PHP, JavaScript (client and server), and high scale caching and persistence layers. We are in the midst of refactoring our stack and integrating new technologies such as Vue.js, machine learning, and structured and linked knowledge to make our engineering and user experiences better.

We are committed to creating and furthering a supportive, welcoming engineering culture that extends not only to our global engineering staff but to the extensive network of community developers who are a crucial part of the Wikimedia movement worldwide. You will play a key role in fostering this culture and ensuring that the Product and Technology departments share a common cultural vision. We would like our engineers and managers to feel supported by the organization with career and personal development opportunities. 

This role encompasses the following areas of activity:

People and Culture:

  • Foster a strong and collaborative engineering culture, ensuring that our diverse workforce feels welcome and supported.
  • Committed to the best facets of open source culture - transparency, collaboration and community and working with our volunteer community of developers.
  • Technical and career mentorship of our Product Engineering teams in conjunction with engineering leaders in the Foundation.
  • Be involved in creating the overall messaging and engineering strategy across the organization, communicating and reinforcing strategic initiatives and performance, and being one of the leaders that influences the overall organization culture.
  • Be responsible for building, managing and recruiting diverse Product Engineering teams.

Engineering Strategy and Goals:

  • Responsible for working with product and engineering leadership to develop the technical and product strategy.
  • Responsible for the technical execution of the product vision (in cooperation with the Technology department), as well as the ongoing team and performance management of the Product Engineering teams that work on those products.
  • Co-own the technical roadmap and drive research into new technologies and platforms that we can leverage to push our platform even further.
  • Lead engineering management and teams in the execution of objectives.
  • Ensure development of extensible architectures and solid technical designs.
  • Actively contribute to technology strategy in collaboration with the executive team.

Technical and Operational Execution:

  • Build the best engineering environment that we can for our engineers and stakeholders in the organization
  • Responsible for driving the definition of technical standards and practices.
  • Work to break down the silos between teams and departments where it is clear we can, fostering closer collaboration toward organizational goals.
  • Be involved in creating roadmaps, defining the operational parameters of products and initiatives, and work with cross-functional groups around the organization as a trusted advisor to improve the strategic use of technology around the organization.
  • Establish new strategies and policies to promote engineering excellence.
  • Track key productivity metrics and continually work towards improving team efficiency, engineering capacity and developer satisfaction
  • Be accountable for technical excellence on the team

There are many career paths that may have gained the experience needed to thrive in this role. We are excited to learn about your journey. It probably includes most of the following: 

  • Managed managers and have a good operational grasp of running multi-team engineering groups. You know how to develop people and give feedback. You’ve successfully managed globally remote teams in multiple countries and timezones.
  • Conversant in engineering principles and comfortable learning and depending on others for specific expertise.
  • Created cultures welcoming to diverse engineering teams. By many measures of diversity, the teams you led were stronger and more diverse when you left than when you joined.
  • Experienced in technical migrations -- we have a lot of culture and wisdom in our existing code bases and need a balanced approach to refactoring
  • Experienced in supporting positive cultural and technological change
  • Involved in the development or operations of high-traffic internet sites

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.

U.S. Benefits & Perks*

  • Fully paid medical, dental and vision coverage for employees and their eligible families (yes, fully paid premiums!)
  • The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, baby sitting, continuing education and much more
  • The 401(k) retirement plan offers matched contributions at 4% of annual salary
  • Flexible and generous time off - vacation, sick and volunteer days, plus 22 paid holidays - including the last week of the year.
  • Family friendly! 100% paid new parent leave for seven weeks plus an additional five weeks for pregnancy, flexible options to phase back in after leave, fully equipped lactation room.
  • For those emergency moments - long and short term disability, life insurance (2x salary) and an employee assistance program
  • Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses
  • Telecommuting and flexible work schedules available
  • Appropriate fuel for thinking and coding (aka, a pantry full of treats) and monthly massages to help staff relax
  • Paid travel to Wikimedia Foundation events all around the world!
  • Equipment including a laptop, monitor, plus a one-time stipend to cover any additional needs to make sure you have the best work experience
  • Great colleagues - diverse staff and contractors speaking dozens of languages from around the world, fantastic intellectual discourse, mission-driven and intensely passionate people

*Please note that for remote roles located outside of the U.S., we defer to our PEO to ensure alignment with local labor laws.

More information

Wikimedia Foundation
Blog
Wikimedia 2030
Wikimedia Medium Term Plan
Our Commitment to Equity
This is Wikimedia Foundation 
Facts Matter
Our Projects
Our Tech Stack

Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Director of Product Management

DIRECTOR OF PRODUCT MANAGEMENT

The Wikimedia Foundation is looking for an experienced and collaborative Director of Product Management to structure our content across Wikimedia products, unlocking a new class of functionality.  This position also includes leading the Search team in developing Search functionality across Wikimedia Foundation products.

This role is responsible for unlocking product value by making our content machine readable, adding metadata, and linking concepts across languages and projects.  It addresses creating structure from a Wiki Page, including breaking that content into meaningful parts for repurposing in various use cases.  It also involves utilizing structured linked open data systems such as Wikidata or topical ontologies as connective tissue across Wikimedia products.

The Wikimedia Foundation values diversity and recognizes that employees from a broad range of perspectives is essential to creating a knowledge source that benefits everyone. We are committed to inclusion, diversifying tech, and advocating for diversity in our employees, their experiences, and the people we serve.

Our teams build products that enable our communities to achieve our Vision: a world in which every single human being can freely share in the sum of all knowledge.  

Directors of Product Management support their Product Manager teams and work with researchers, engineers, product managers and designers to set strategic direction. This is an opportunity to ‘do good’ while having a high level of impact at a large-scale media property.

You will be responsible for: 

  • Setting the vision and product direction for Structured Data, pulling together disparate projects to form a cohesive vision and program, working closely with engineering and architecture teams
  • Ensuring the Structured Data program delivers incremental but clear value to our end users
  • Building relationships, leading planning, alignment and collaboration in developing product roadmaps regarding Wikidata with our affiliate in Germany 
  • Participating in writing grant reports to grantors who fund Structured Data projects at WMF
  • Aligning with product, technology, analytics and research teams on use cases for structured data
  • Guiding the Search Platform team for both Wikidata Query service as well as Search across Wikimedia Foundation projects
  • Managing and mentoring a team of Product Managers focused on Structured Data and Search
  • Defining and tracking key performance metrics for product initiatives and connecting these metrics to overall Foundation goals
  • Managing communications for your area among the product teams and the broader cross-functional organization to ensure stakeholder alignment

Requirements

  • Bachelor’s degree in a related field, or the equivalent in relevant work experience
  • Minimum of 5 years of work experience in Product Management
  • Experience developing a Structured Data ecosystem including structured content, knowledge graphs and taxonomies
  • Experience with Search Platforms
  • Robust analytical, problem-solving, and conceptual skills with the ability to deliver on detail as well as strategy
  • Good written and verbal communication skills and the ability to interact effectively and develop effective working relationships with all levels of management, staff and communities, including non-technical staff
  • Capable of managing a diverse range of responsibilities in a dynamic and results-oriented environment. Must be comfortable with evolving requirements and priorities.

Qualities that are important to us:

  • Have excellent relationship building and persuasion skills
  • Alignment with our mission and values
  • Resilience—we work on new and interesting problems in public and collaborative ways
  • Being open, curious, and inquiring in our work
  • Internal motivation and high standards
  • Working together for outcomes, and being willing to change course
  • Sharing a culture of constructive criticism and respect
  • Natural inclination for team collaboration and for helping colleagues succeed 

Additionally, we would love it if you have:

  • Experience editing Wikipedia or with the Wikipedia, Wikidata, or Wikimedia Commons communities or other collaborative enterprises
  • Open source software development experience
  • Familiarity with MediaWiki
  • Familiarity with GraphQL, SPARQL and graph databases

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.

U.S. Benefits & Perks*

  • Fully paid medical, dental and vision coverage for employees and their eligible families (yes, fully paid premiums!)
  • The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, baby sitting, continuing education and much more
  • The 401(k) retirement plan offers matched contributions at 4% of annual salary
  • Flexible and generous time off - vacation, sick and volunteer days, plus 22 paid holidays - including the last week of the year.
  • Family friendly! 100% paid new parent leave for seven weeks plus an additional five weeks for pregnancy, flexible options to phase back in after leave, fully equipped lactation room.
  • For those emergency moments - long and short term disability, life insurance (2x salary) and an employee assistance program
  • Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses
  • Telecommuting and flexible work schedules available
  • Appropriate fuel for thinking and coding (aka, a pantry full of treats) and monthly massages to help staff relax
  • Paid travel to Wikimedia Foundation events all around the world!
  • Equipment including a laptop, monitor, plus a one-time stipend to cover any additional needs to make sure you have the best work experience
  • Great colleagues - diverse staff and contractors speaking dozens of languages from around the world, fantastic intellectual discourse, mission-driven and intensely passionate people

*Please note that for remote roles located outside of the U.S., we defer to our PEO to ensure alignment with local labor laws.

More information

Wikimedia Foundation
Blog
Wikimedia 2030
Wikimedia Medium Term Plan
Our Commitment to Equity
This is Wikimedia Foundation 
Facts Matter
Our Projects
Our Tech Stack

Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Site Reliability Engineer

Site Reliability Engineer

Summary

We are looking for a Site Reliability Engineer to join our SRE Traffic team in supporting and developing the platform that serves the world’s favorite encyclopedia to millions of people around the globe. Wikipedia and its sister projects are powered by Free and Open Source software and infrastructure.  The SRE Traffic team’s primary responsibility is the development and operation of a private and privacy-protecting global CDN for Wikipedia and related sister projects.

Our Traffic stack handles public DNS, global request routing, TLS termination, HTTP content caching, and internal service routing for the public services the Foundation operates.  It acts as the edge layer between the wild public Internet and all of our internal software and infrastructure, handling ~12 billion encrypted HTTP requests per day, or ~140,000 per second on average, from edge server sites in California, Texas, and Virginia in the US, and the Netherlands and Singapore abroad.  We currently employ Varnish and Apache Traffic Server for the most complex HTTP caching, manipulation, and request-routing parts of our stack.

We are a globally distributed and diverse team of engineers with a drive to explore, experiment and embrace new technologies. If you find what we do interesting, if you are up to the challenge of improving the reliability and delivery of one of the Internet’s top 10 websites, and you enjoy the idea of working in a remote-first role, we may just be the right place for you.

You are responsible for:

  • Operating and helping to improve the design of the CDN edge of Wikimedia’s infrastructure
  • Responding to common traffic issues following documented procedures
  • Performing day-to-day operational tasks on Wikimedia’s public facing infrastructure (deployment, maintenance, configuration, troubleshooting)
  • Utilizing configuration management and deployment tools
  • Monitoring systems and services
  • Assisting with incident response, diagnosis, and follow-up on system outages or alerts across Wikimedia’s production infrastructure
  • Sharing our values and working in accordance with them

Skills and Experience:

  • Some experience working as part of an SRE/Operations/DevOps team, or similar
  • A working knowledge of the core protocols of the Internet, especially TCP/IP, DNS, HTTP, and TLS
  • Operational experience with one or more open source HTTP server and/or proxy softwares (such as Apache, Nginx, Haproxy, Envoy, Varnish, ATS, etc) running on a Linux server platform.
  • B.S. in Computer Science or equivalent work experience

Qualities that are important to us:

  • Some programming and/or scripting experience solving real problems in any language
  • Strong English language skills and ability to work effectively and often asynchronously as part of a globally distributed team  

Additionally, we’d love it if you have:

  • Familiarity with the debugging and performance tracing of HTTP requests through various proxy/caching layers
  • Familiarity with global Internet infrastructure and routing
  • Comfort with shell and scripting languages used in an SRE/Operations engineering context (Python, Go, Bash, Ruby, etc.)
  • Low level systems troubleshooting and debugging skills
  • Prior experience contributing to Free and Open Source software projects or communities in any capacity

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.

U.S. Benefits & Perks*

  • Fully paid medical, dental and vision coverage for employees and their eligible families (yes, fully paid premiums!)
  • The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, baby sitting, continuing education and much more
  • The 401(k) retirement plan offers matched contributions at 4% of annual salary
  • Flexible and generous time off - vacation, sick and volunteer days, plus 22 paid holidays - including the last week of the year.
  • Family friendly! 100% paid new parent leave for seven weeks plus an additional five weeks for pregnancy, flexible options to phase back in after leave, fully equipped lactation room.
  • For those emergency moments - long and short term disability, life insurance (2x salary) and an employee assistance program
  • Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses
  • Telecommuting and flexible work schedules available
  • Appropriate fuel for thinking and coding (aka, a pantry full of treats) and monthly massages to help staff relax
  • Great colleagues - diverse staff and contractors speaking dozens of languages from around the world, fantastic intellectual discourse, mission-driven and intensely passionate people

*Please note that for remote roles located outside of the U.S., we defer to our PEO to ensure alignment with local labor laws.

More information

Wikimedia Foundation
Blog
Wikimedia 2030
Wikimedia Medium Term Plan
Our Commitment to Equity
This is Wikimedia Foundation 
Facts Matter
Our Projects
Our Tech Stack

Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Deputy Chief of Staff (Board of Trustees)

DEPUTY CHIEF OF STAFF (BOARD OF TRUSTEES)

Location: Remote

Summary

Reporting to the Chief of Staff/Board Liaison, the Deputy Chief of Staff (Board of Trustees) is responsible for the effective operation and strategic execution of the Board of Trustees through its regular meetings, committee work, retreats, and special meetings. The Board of Trustees plays both a strategic and accountability role in the organization, and is essential to the organization’s ability to meet its long-term goals. You will actively support the CEO, Chief of Staff, senior leadership, staff in developing and maintaining strong Board relations, effective Board processes and deliberations, and ensure that everyone has what they need, when they need it. At a time of Board expansion and process improvement, you’ll help us build a more efficient and impactful model of working that centers around strong committee work, clear flow of decisions and work products, and effective communication.

This role engages directly with Trustees and senior leaders across the organization, and collaborates closely across teams and departments. It requires the ability to work in a fast-paced environment, and frequently be comfortable with change and ambiguity. This position requires excellent problem solving, expert judgement and attention to detail, anticipating needs, expert organization, electronic collaboration and document control, and exceptional planning and communication skills. The role requires experience and emotional intelligence as well as capacity to act with discretion while being communicative and inclusive.

Skills and Relevant Experience

  • Mastery of decision-making processes — you know how to help a decision-making body do its best work, prepare exceptional materials to facilitate discussion, and have effective deliberations that lead to timely decisions
  • Ability to take on a project from diagnosing the problem to designing and implementing the solutions
  • Superior collaboration skills — negotiation, relationship management, listening and extracting meaning and intention, discretion, and diplomacy
  • Demonstrated senior-level attention to detail — an ability to ensure every little thing gets done, on time, every time, and get ahead of issues before they impact the outcome
  • Experience working in a policy or program implementation environment is a must — you know what it’s like to help leadership understand an issue, make a decision, and carry it out across an organization.

Key Responsibilities

  • Operational support
    • Scheduling Board meetings, committee meetings, and retreats; manage all necessary logistics (video, notes, backup, facilitator booking, hospitality, travel)
    • On-site or remote support for Board meetings and retreats
    • Operational orientation for Board members (wiki, expenses, travel, etc)
    • Orientation and support for the Board support team’s processes, procedures, structures, and cadence etc. 
  • Board and Committee Meeting Prep/Follow-up  
    • Manage/update board item “hot list”
    • Supporting CEO’s success in preparing for board meetings, including agenda prep for bi-weekly board prep meetings, doc approval processes, scheduling of internal reviews as required 
    • Take scribe notes during Board meetings, w/ focus on decisions and follow-ups
      • Creating and managing the board meeting follow-up checklist 
    • Running point on ensuring the right folks have seen the materials/internal sign off process (Creating a culture of engagement amongst the officers) 
    • Prepare draft Internal communications re: as it relates to the board (e.g., drafting board meeting after-action report for CoS)
  • Documentation
    • Ensure Board wiki is well-maintained and up to date
    • Ensure Board documents are collected, filed, and sorted to be accessible by Trustees, Officers, and relevant staff as required
    • Support revision and updates to Board documents, from operational docs to onboarding guides
  • Committee support
    • Monitor committee activities and maintain tracking document for committee projects, timelines, and deliverables
    • Support major committees as needed in key projects (e.g., managing long list of candidates for appointed Board roles)
  • Board materials development 
    • Plan and implement Board slides development timeline to ensure all content development, review, and finalization is done, with sufficient time for all internal reviews
    • Support Board Liaison in working with staff to prepare their content for the Board, manage content collection (ensure complete submissions, chase down missing content or required feedback)
    • Quality control on board deck production (copy editing, style guide enforcement/design support, hyperlink checking) 
  • Board Development and Engagement
    • Ensure that all Board members have meaningful engagement with appropriate members of the organization on a regular basis, including monthly communications at a minimum. Preparing and drafting communications to the board from the CEO as required.
    • Manage board requests to ensure they are responded to and addressed by appropriate staff, and that all relevant leads are looped in
    • Scheduling quarterly board relationship review meetings between CEO, CoS, and Board Secretary
    • Support identification of potential new Board members, committee chairs, and officers. Working in coordination with the Chief of Staff, CEO, and nominating committee, help identify and track potential new candidates for the Board of trustees.
    • In collaboration with the CEO, CoS, Secretary, and Board Chair, develop a framework for regularly evaluating and tracking the Board’s performance, collective skill level and proficiency, and team dynamics.

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.

U.S. Benefits & Perks*

  • Fully paid medical, dental and vision coverage for employees and their eligible families (yes, fully paid premiums!)
  • The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, baby sitting, continuing education and much more
  • The 401(k) retirement plan offers matched contributions at 4% of annual salary
  • Flexible and generous time off - vacation, sick and volunteer days, plus 22 paid holidays - including the last week of the year.
  • Family friendly! 100% paid new parent leave for seven weeks plus an additional five weeks for pregnancy, flexible options to phase back in after leave, fully equipped lactation room.
  • For those emergency moments - long and short term disability, life insurance (2x salary) and an employee assistance program
  • Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses
  • Telecommuting and flexible work schedules available
  • Appropriate fuel for thinking and coding (aka, a pantry full of treats) and monthly massages to help staff relax
  • Great colleagues - diverse staff and contractors speaking dozens of languages from around the world, fantastic intellectual discourse, mission-driven and intensely passionate people

*Please note that for remote roles located outside of the U.S., we defer to our PEO to ensure alignment with local labor laws.

More information

Wikimedia Foundation
Blog
Wikimedia 2030
Wikimedia Medium Term Plan
Our Commitment to Equity
This is Wikimedia Foundation 
Facts Matter
Our Projects
Our Tech Stack

Apply Now

Our open positions