Technology, Nonprofit

Wikimedia Foundation

Website
Technology, Nonprofit

Wikimedia Foundation

Website

About us

Wikimedia Foundation

The mission of the Wikimedia Foundation is to empower and engage people around the world to collect and develop educational content under a free license or in the public domain, and to disseminate it effectively and globally.

Our work culture

Option to work from home
Option to work from home
Sign language interpreters
Sign language interpreters
Allow a self-paced workload
Allow a self-paced workload
Service animals allowed
Service animals allowed
Provide an ergonomic workstation
Provide an ergonomic workstation
Accessible parking spot
Accessible parking spot
Ramp and/or elevator
Ramp and/or elevator
Flexible work and leave schedule
Flexible work and leave schedule
Accessible restroom
Accessible restroom
Sensitivity training for coworkers
Sensitivity training for coworkers
Accessible computer software
Accessible computer software
On-site counseling
On-site counseling
Screen reader software
Screen reader software
Fragrance-free workplace
Fragrance-free workplace

Our open positions

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Senior Program Officer, Community Resources
Full-Time
Other

SENIOR PROGRAM OFFICER, COMMUNITY RESOURCES

Summary

The Community Resources team distributes funds and other resources via several participatory grantmaking programs, aimed at supporting mission-aligned organizations, groups, and individuals around the world. These programs support a variety of inspiring community-driven experiments, projects and programs, from outreach and events to research and tool-building.

The Wikimedia Foundation (WMF) seeks a Program Officer to support WMF’s Simple Annual Plan Grants (APG) program. The WMF has participatory funding streams in its Grants program. The Simple Annual Plan Grants Committee is a volunteer committee that makes recommendations to the Wikimedia Foundation Board of Trustees or WMF staff on how funds should be allocated to advance the movement’s mission and vision. This Program Officer will help coordinate and support the people and processes that lead to decisions. They will work together with committee members, grant applicants and grantees, and members of the Community Resources team.

In the role, this person will also contribute to the current development of a new grantmaking strategy to 1) Grow our communities of volunteers, especially in places in the world that are just coming online, 2) Empower our existing communities to be more effective in their work and 3) Ensure that community investments are made more equitably around the world. Ultimately we expect the strategy work to review and if necessary alter to the current program structures. 

This is a remote role and interested applicants from outside of the US are encouraged to apply.

You are responsible for:

  • Supporting the grants cycle:
    • Oversee the Simple Annual Plan Grants proposal process from start to finish
    • Manage communications related to the grants cycle
    • Work closely with grant applicants in the preparation of their proposals and reports, providing guidance on strategic planning, programming, staffing, board development, and financial management
    • Support due diligence and eligibility reviews for interested organizations
    • Coordinate WMF staff, committee, and community inputs following the APG process, and ensure timely creation of expert materials in preparation for proposal review
    • Work together with the Grants Administrator and the Finance & Administration team to obtain approvals, disburse and track grant funds, and ensure that accurate data is maintained in the Fluxx grants database
    • Evaluate the annual plan grant process after each round, summarize feedback and implement recommendations for process improvements
    • Review mid-term and final grant reports, provide feedback to grantee, and share findings with committee, fellow staff, and the community at large
    • Support grant analysis on impact of funds, share results publicly
    • Hold regular meetings with grantees
    • Conduct site visits, perform on-site financial review, and document and share learning with relevant stakeholders
    • Update the Simple APG space on Meta wiki as needed
  • Facilitating the grants committees’ participatory decision-making
    • Recruit and orient new committee members
    • Facilitate regular committee meetings
    • Create and analyze the results of surveys and other assessment tools at all stages of the review process
    • Co-create and publish detailed public staff assessments of each proposal
    • Create or coordinate analysis, including detailed financial analysis, and oversee all material in preparation for deliberations, and be prepared to field detailed questions about proposals and analysis from the committee during the deliberation
  • Additional operational and strategic support
    • Continually develop the program to support the priorities of the Foundation and the goals of the Wikimedia movement
    • Support the development and implementation of a measurement and evaluation system for the grants program
    • Support the design and implementation of solutions that achieve the desired outcomes of the 2030 Strategic Direction and Movement Strategy

Skills and Experience:

  • 5+ years experience with program and process management that preferably includes project planning, evaluation, budgeting, workflow management, contracts management, grant monitoring and reporting, and document management
  • Experience supporting the organizational growth and development and/or volunteer engagement programs.
  • Proven ability that would translate to creating constructive partnerships with the Wikimedia community, stakeholders, and fund-seekers: skills in facilitating engaging, motivating, coordinating and supporting volunteer communities, and in negotiating the sometimes chaotic and contentious nature of free-thinking communities
  • An open and transparent communication style; ability to engage and have dialog with individuals in a public setting and in a non-polarizing way
  • Willingness to accommodate scheduling requirements of frequent interactions across time zones, with individuals and organizations across the world
  • Proven English proficiency in written and spoken communication, including speaking in front of large groups and reacting publicly in high pressure situations, and comfort in producing widely distributed written material
  • Demonstrated commitment to and belief in equity, inclusion, and diversity
  • Fluency in another language other than English, preferably Arabic, French, Spanish or Swahili
  • A global perspective, with significant experience living or working internationally
  • This position may require 3-6 international trips each year.

Additionally, we’d love it if you have:

  • Experience in grantmaking, particularly in an international context
  • Experience working with online communities, particularly in the free knowledge movement
  • Experience in participatory decision making structures
  • Passion for or experience contributing to Wikipedia/Wikimedia projects

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.

U.S. Benefits & Perks*

  • Fully paid medical, dental and vision coverage for employees and their eligible families (yes, fully paid premiums!)
  • The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, baby sitting, continuing education and much more
  • The 401(k) retirement plan offers matched contributions at 4% of annual salary
  • Flexible and generous time off - vacation, sick and volunteer days, plus 19 paid holidays - including the last week of the year.
  • Family friendly! 100% paid new parent leave for seven weeks plus an additional five weeks for pregnancy, flexible options to phase back in after leave, fully equipped lactation room.
  • For those emergency moments - long and short term disability, life insurance (2x salary) and an employee assistance program
  • Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses
  • Telecommuting and flexible work schedules available
  • Appropriate fuel for thinking and coding (aka, a pantry full of treats) and monthly massages to help staff relax
  • Great colleagues - diverse staff and contractors speaking dozens of languages from around the world, fantastic intellectual discourse, mission-driven and intensely passionate people

*Please note that for remote roles located outside of the U.S., we defer to our PEO to ensure alignment with local labor laws.

Apply Now
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Senior Software Engineer: Anti-Harassment Tools
Full-Time
Tech & Engineering

Summary

The Anti-Harassment Tools Team at Wikimedia Foundation is looking for a Software Engineer to work with us to build features that help identify and stop harassment on all of our Wikimedia projects, including Wikipedia. This role is full-time, 100% remote, and global.

The Anti-Harassment Tools Team is an interdisciplinary product team developing tools that help administrators and staff in their efforts to combat these people who would use our projects to harm civil discourse, the integrity of the content, or other users of our projects. This includes some light data analysis tools and some enforcement tools.

We are seeking a software engineer to join us in this fight to protect our users and our projects. Stopping harassment on our projects is a pillar of our Foundation’s strategy and planning for the future. This is important, highly visible work. Currently, we are working on a broad set of tools related to user privacy and protection. You can see more details in our backlog.

Your daily work will include contributing new patches or pull requests for existing features, generating requirements and prototypes for new features, estimating new work, collaborating with a designer, or helping a volunteer engineer get their code shaped up. The team is fully staffed with a Product Manager, Engineering Manager, Product Designer, Research Analyst, Data Analyst, Community Liaison, Test Engineer, and several Software Engineers, of course.  

Because of the sensitive nature of the tools we build, our work is highly collaborative and heavily tested. We interact with database administrators, security engineers, and other teams on a regular basis.

We use open source tools as much as possible, and always open source our own work (check out our Github). PHP and JavaScript make up most of our code, but we value using the right tool for the job. Developers at the Foundation have autonomy and responsibility, and can have a large and immediate impact on the future of the site and the movement. Our world is vast and can be complicated, so we value communication, enthusiasm, and eagerness to learn as much as certificates or degrees.

Responsibilities

  • Architect, develop, test, and deploy new features, improvements and upgrades to various systems and tools used by administrators and staff
  • Partner with Foundation staff and volunteers on software design, development, testing and evaluation of potential technical solutions
  • Help identify and implement best practices in engineering processes across the team
  • Ensure positive and constructive discussions with the community and the Foundation
  • Work and communicate effectively within a small team distributed across multiple time zones 

Requirements

  • Education and/or experience with Object-Oriented development using a scripting language (such as PHP, Python, Ruby, or JavaScript). Most of our work is in PHP and JavaScript
  • Interest in front-end web application development skills
  • Experience with collaborative open source communities
  • Openness to working with a diverse and geographically distributed team
  • Strong written communication skills as our collaboration largely happens online
  • Bachelor’s degree in CS or related field or the equivalent in work related experience

Nice to Haves

In addition to the basic skills needed for being successful, these skills could set you apart from the pack!

  • Experience with MediaWiki development or as a contributor to Wikimedia projects
  • Experience with unit testing and integration testing and agile methodologies
  • Any other free/open source software development experience is highly welcome
  • Understanding of the free culture movement
  • Experience with machine learning or AI technologies
  • Experience with online community moderation or anti-harassment tools

Show us your stuff!

If you have any existing open source software that you've developed (these could be your own software or patches to other packages), please share the URLs for the source. Links to GitHub, etc. are exceptionally useful. This is optional and your candidacy will not be negatively impacted if you don’t have public work to share. 

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.

U.S. Benefits & Perks*

  • Fully paid medical, dental and vision coverage for employees and their eligible families (yes, fully paid premiums!)
  • The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, baby sitting, continuing education and much more
  • The 401(k) retirement plan offers matched contributions at 4% of annual salary
  • Flexible and generous time off - vacation, sick and volunteer days, plus 19 paid holidays - including the last week of the year.
  • Family friendly! 100% paid new parent leave for seven weeks plus an additional five weeks for pregnancy, flexible options to phase back in after leave, fully equipped lactation room.
  • For those emergency moments - long and short term disability, life insurance (2x salary) and an employee assistance program
  • Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses
  • Telecommuting and flexible work schedules available
  • Appropriate fuel for thinking and coding (aka, a pantry full of treats) and monthly massages to help staff relax
  • Great colleagues - diverse staff and contractors speaking dozens of languages from around the world, fantastic intellectual discourse, mission-driven and intensely passionate people

*Please note that for remote roles located outside of the U.S., we defer to our PEO to ensure alignment with local labor laws.

Apply Now
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Senior Site Reliability Engineer (Storage), Wikimedia Cloud Services Team
Full-Time
Tech & Engineering

Summary

Come work within the Technology department at the Wikimedia Foundation! Cloud Services curates environments that host tools and services utilized across Wikimedia projects. A significant portion of edit traffic on Wikipedia for example, is done by community developed tools we host! 

Our team maintains Infrastructure as a ServicePlatform as a Service, and Data as a Service products. The team works in partnership (our puppet repo is public! And yes, you can contribute to it!) with the larger Wikimedia volunteer community to manage these environments.  Candidates should be comfortable communicating in public and asynchronous ways with volunteers and developers from around the world.

You’ll work remotely with a full-time distributed team, with members spread between Europe and North America, and need to overlap (UTC-4 to UTC+2) working hours.  Some examples of the type of work you’ll be doing include:

And the backlog has even more details!

You will be responsible for:

  • Designing and implementing Cloud Services storage infrastructure and services. We’d like to make it easier to backup our users data as well as do maintenance on our services by utilizing distributed storage.
  • Performing day-to-day operational tasks on Wikimedia’s Cloud Services infrastructure (deployment, maintenance, configuration, troubleshooting). Develop and support automation tools and processes in support of these tasks.
  • Participating in on-call rotation and support in a 24x7 environment

Skills and experience:

  • Experience in designing and operating Ceph or similar distributed storage clusters in production environments
  • Comfortable working and thriving within a Linux ecosystem
  • Software development skills in at least one of the following languages: Python, Go, Javascript, and/or Ruby
  • B.S. or M.S. in Computer Science or related field or equivalent in related work experience.

Qualities that are important to us:

  • Share our values, appreciate our code of conduct, support our team norms, and work in accordance with all three
  • Strong English language skills and ability to work independently, as an effective part of a globally distributed team
  • Support of our users (volunteer and staff developers) using our service offerings
  • Passionate about the value of learning and growing together

Additionally, we’d love it if you have:

  • Utilized configuration management tools such as Puppet, Ansible, Chef, and SaltStack
  • Built data pipelines and or worked with streaming real time data
  • Used Kubernetes, Docker Swarm, Mesos, or similar container orchestration platforms
  • Operated an elastic computing environment such as OpenStack or Cloudstack
  • Operated Open Source database systems like MySQL and Postgres
  • Experience in serverless computing environments
  • Linux systems troubleshooting and debugging skills
  • Interest in open source software projects and communities

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.

U.S. Benefits & Perks*

  • Fully paid medical, dental and vision coverage for employees and their eligible families (yes, fully paid premiums!)
  • The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, baby sitting, continuing education and much more
  • The 401(k) retirement plan offers matched contributions at 4% of annual salary
  • Flexible and generous time off - vacation, sick and volunteer days, plus 19 paid holidays - including the last week of the year.
  • Family friendly! 100% paid new parent leave for seven weeks plus an additional five weeks for pregnancy, flexible options to phase back in after leave, fully equipped lactation room.
  • For those emergency moments - long and short term disability, life insurance (2x salary) and an employee assistance program
  • Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses
  • Telecommuting and flexible work schedules available
  • Appropriate fuel for thinking and coding (aka, a pantry full of treats) and monthly massages to help staff relax
  • Great colleagues - diverse staff and contractors speaking dozens of languages from around the world, fantastic intellectual discourse, mission-driven and intensely passionate people

*Eligible international workers' benefits are specific to their location and dependent on their employer of record

Apply Now
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Trust & Safety Specialist (Operations)
Full-Time
Other

Trust & Safety Specialist (Operations)

Summary

The Wikimedia movement aims to become a platform that serves open knowledge to everyone. We are focusing on building strong and diverse communities that reflect the world, including those that have been left out by structures of power and privilege. In order to better support the growth of this thriving movement, the Wikimedia Foundation is dedicated to providing safe spaces for the global, robust, culturally diverse community of volunteers we serve and equitable processes for all participants.

The Trust and Safety Specialist works closely with others on the Trust and Safety team to help protect, empower, and engage people involved in or impacted by the Wikimedia movement. The Specialist seeks to protect and help enhance the security of the platform and the communities we support; to thoroughly investigate and respond as directed to threats of violence and other threats to the safety of the Wikimedia projects, communities and the public; to contribute to the investigation and mitigation of technical attacks and spam; and to facilitate the work of our vast community of international volunteers. 

The successful Trust and Safety Specialist will collaborate respectfully with others, encourage collegial engagement, treat private information with discretion, demonstrate empathy in their communications with others, be creative and open to new solutions, be supportive of other Specialists, and be flexible in assignments. The Specialist steps into difficult discussions and situations, including those that may involve child protection and graphic imagery, and explains details and context as needed to promote effective resolution, mutual understanding, and civil communication. This is a sometimes chaotic and challenging environment that offers best opportunities for those who thrive working both independently and with others. This role reports to the Trust and Safety Operations Manager.

You are responsible for:

  • Collaborate closely with other Trust and Safety staff in evaluating, processing and appropriately escalating inappropriate content and threats against the safety of volunteers or the public. This work involves coordinating with other staff in team rotation to ensure 24/7 coverage for emergencies. This work may include evaluating threats of self-violence or terrorism, or processing inappropriate imagery, including imagery involving minors.
  • Collaborate closely with other Trust and Safety staff in investigating, processing and appropriately escalating online or offline harassment and event safety cases.
  • Step into difficult discussions and situations, when necessary, to provide details and context to promote effective resolution, mutual understanding, and civil communication.
  • Liaise with and support the work of key community groups that support the security of the platform, including facilitating their access to engineering and other resources within the Wikimedia Foundation.
  • Assist with correspondence management, which will include answering questions from volunteers and other stakeholders in a timely, efficient, and respectful manner.
  • Collaborate with Security and Trust and Safety staff in evaluating, processing and appropriately addressing technical threats to the platform and the communities we support.
  • Build relationships with Wikimedians, including key volunteer community members, around the world.
  • Provide events safety for Wikimedia events as directed by the Operations Manager.
  • Keep up with and report on key developments in the Wikimedia movement.
  • Perform other duties, as required.

Skills and Experience:

  • Experience with Incident Response
  • Team player who cares deeply about their own work and also helps colleagues succeed
  • Strong critical and contextual thinking skills with a bias toward action in ambiguous situations
  • Strong commitment to child protection issues, including a willingness to work significantly with our community on such matters and to report illegal material to law enforcement with appropriate follow up as necessary
  • Outstanding organizational and interpersonal communication skills with an ability to communicate compassionately and professionally with key stakeholders in styles ranging from precisely detailed to clear and simple, depending on context
  • Emotionally mature and self-reliant; tolerates ambiguity and maintains positive, respectful professional relationships
  • Resilience in dealing with difficult subject matter
  • Fluency in English and native command of a major Japonic, Austric or Sino-Tibetan language (especially Mandarin, Thai, Japanese, Malay)
  • BA/BS or above

Additionally, we’d love it if you have:

  • CISSP/GIAC or equivalent
  • Experience with Threat Modeling and Risk Assessments
  • Experience and/or training in project and people management (volunteer capacity applies) or mediation
  • Experience recruiting, motivating and organizing online volunteers
  • Experience with CRM and ticketing systems, and artificial languages like SQL, PHP, and Python

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.

U.S. Benefits & Perks*

  • Fully paid medical, dental and vision coverage for employees and their eligible families (yes, fully paid premiums!)
  • The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, baby sitting, continuing education and much more
  • The 401(k) retirement plan offers matched contributions at 4% of annual salary
  • Flexible and generous time off - vacation, sick and volunteer days, plus 19 paid holidays - including the last week of the year.
  • Family friendly! 100% paid new parent leave for seven weeks plus an additional five weeks for pregnancy, flexible options to phase back in after leave, fully equipped lactation room.
  • For those emergency moments - long and short term disability, life insurance (2x salary) and an employee assistance program
  • Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses
  • Telecommuting and flexible work schedules available
  • Appropriate fuel for thinking and coding (aka, a pantry full of treats) and monthly massages to help staff relax
  • Great colleagues - diverse staff and contractors speaking dozens of languages from around the world, fantastic intellectual discourse, mission-driven and intensely passionate people

*Eligible international workers' benefits are specific to their location and dependent on their employer of record

Apply Now
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Senior Manager, Trust and Safety Operations
Full-Time
Other

Senior Manager, Trust and Safety Operations

Summary

The Wikimedia Foundation is seeking a Senior Manager, Trust & Safety Operations to join the Legal team to advance the Wikimedia movement’s vision of every human being able to freely share in the sum of all knowledge; as well as its strategic direction - that by 2030, Wikimedia will become the essential infrastructure of the ecosystem of free knowledge, and anyone who shares our vision will be able to join us. 

The Senior Manager, Trust & Safety Operations will report to the Director, Trust and Safety. As part of its investment in the sustainability and well-being of its volunteer online communities, the Wikimedia Foundation is seeking an experienced Senior Manager who is able to guide the organization’s T&S Operations teams and take on individual cases and project initiatives of strategic importance. The T&S Operations teams put a strong focus on in-depth investigations, resilient operations capabilities, and continuous process improvements. This position will be responsible for shaping and overseeing T&S Operations and leading progress towards the Foundation’s safety and security goals within the departmental team framework.

As the Senior Manager, T&S Operations you will need a good understanding of how to shape thriving online communities, T&S industry best practices, especially in countering disinformation challenges, and law enforcement relationships. To address these complex problems, you will have to understand the technical possibilities as well as social norms and how to work with volunteers from disparate backgrounds to encourage building a culture of high behavioral expectations and excellent peer enforcement thereof. You will be the primary point person for leadership on T&S Operations and its performance. You are a seasoned, experienced manager and are able to creatively solve a wide range of challenges. You will exercise good judgment in determining the most appropriate method, technique and/or priorities for achieving operative excellence and efficacy.  

You are responsible for:

  • Articulating a comprehensive and coherent perspective on the role of T&S Operations as they support the Wikimedia Foundation, the movement it serves, and develop the capabilities that supports this perspective with a focus on disinformation challenges
  • Ensuring departmental excellence through close collaboration with the Director of Trust and Safety, the Vice President of Community Resilience and Sustainability, other departmental team leaders, and the General Counsel in planning and resourcing departmental and cross-departmental initiatives impacting Trust and Safety Operations
  • Overseeing the systems addressing protecting child safety and processing such material in compliance with applicable legislation
  • Participating as a member of the Trust and Safety lead management team in planning and resourcing portfolio-wide objectives
  • Managing the Foundation’s Trust and Safety operations in the Americas, especially workflows intersecting with headquarters and emerging projects of high priority requiring staff from multiple teams
  • Leading the Trust and Safety Operations team in the Americas; mentor, motivate, and support their continuous professional development
  • Coordinating with other teams and departments in the Wikimedia Foundation to realize opportunities and enhance organizational impact

Skills and Experience:

  • Proven experience effectively managing multiple KPI's, projects, and initiatives in a rapidly changing environment
  • Direct experience for 4-8+ years managing multi-tiered teams and desire to help others learn and grow
  • Strong verbal and written communication skills in English, including the ability to synthesize complex topics and create compelling narratives for various audiences
  • Strong data background; highly proficient pulling/synthesizing data and identifying trends, causation, correlation, etc (high level SQL preferred)
  • Experience with disinformation challenges in large platform environments
  • Experience working in a global organization that has a distributed workforce
  • Understanding of both social and technical approaches to support enhancing community interactions and dynamics
  • Ability to effectively partner with multiple levels
  • Ability to identify effective solutions to complex problems and function well in ambiguity 
  • Ability to anticipate risks, resolve conflicts, and initiate escalation paths
  • BA/BS degree or equivalent in related work experience

Qualities that are important to us:

  • Experience with, or understanding of, free knowledge, open source, free culture, or other online communities and operates with high sensitivity around culture with the goal to respect, preserve and enhance
  • Command of major non-English languages; especially Spanish or Portuguese are seen as a plus.

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.

U.S. Benefits & Perks*

  • Fully paid medical, dental and vision coverage for employees and their eligible families (yes, fully paid premiums!)
  • The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, baby sitting, continuing education and much more
  • The 401(k) retirement plan offers matched contributions at 4% of annual salary
  • Flexible and generous time off - vacation, sick and volunteer days, plus 19 paid holidays - including the last week of the year.
  • Family friendly! 100% paid new parent leave for seven weeks plus an additional five weeks for pregnancy, flexible options to phase back in after leave, fully equipped lactation room.
  • For those emergency moments - long and short term disability, life insurance (2x salary) and an employee assistance program
  • Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses
  • Telecommuting and flexible work schedules available
  • Appropriate fuel for thinking and coding (aka, a pantry full of treats) and monthly massages to help staff relax
  • Great colleagues - diverse staff and contractors speaking dozens of languages from around the world, fantastic intellectual discourse, mission-driven and intensely passionate people

*Eligible international workers' benefits are specific to their location and dependent on their employer of record

Apply Now

Our open positions

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Senior Program Officer, Community Resources
Full-Time
Other

SENIOR PROGRAM OFFICER, COMMUNITY RESOURCES

Summary

The Community Resources team distributes funds and other resources via several participatory grantmaking programs, aimed at supporting mission-aligned organizations, groups, and individuals around the world. These programs support a variety of inspiring community-driven experiments, projects and programs, from outreach and events to research and tool-building.

The Wikimedia Foundation (WMF) seeks a Program Officer to support WMF’s Simple Annual Plan Grants (APG) program. The WMF has participatory funding streams in its Grants program. The Simple Annual Plan Grants Committee is a volunteer committee that makes recommendations to the Wikimedia Foundation Board of Trustees or WMF staff on how funds should be allocated to advance the movement’s mission and vision. This Program Officer will help coordinate and support the people and processes that lead to decisions. They will work together with committee members, grant applicants and grantees, and members of the Community Resources team.

In the role, this person will also contribute to the current development of a new grantmaking strategy to 1) Grow our communities of volunteers, especially in places in the world that are just coming online, 2) Empower our existing communities to be more effective in their work and 3) Ensure that community investments are made more equitably around the world. Ultimately we expect the strategy work to review and if necessary alter to the current program structures. 

This is a remote role and interested applicants from outside of the US are encouraged to apply.

You are responsible for:

  • Supporting the grants cycle:
    • Oversee the Simple Annual Plan Grants proposal process from start to finish
    • Manage communications related to the grants cycle
    • Work closely with grant applicants in the preparation of their proposals and reports, providing guidance on strategic planning, programming, staffing, board development, and financial management
    • Support due diligence and eligibility reviews for interested organizations
    • Coordinate WMF staff, committee, and community inputs following the APG process, and ensure timely creation of expert materials in preparation for proposal review
    • Work together with the Grants Administrator and the Finance & Administration team to obtain approvals, disburse and track grant funds, and ensure that accurate data is maintained in the Fluxx grants database
    • Evaluate the annual plan grant process after each round, summarize feedback and implement recommendations for process improvements
    • Review mid-term and final grant reports, provide feedback to grantee, and share findings with committee, fellow staff, and the community at large
    • Support grant analysis on impact of funds, share results publicly
    • Hold regular meetings with grantees
    • Conduct site visits, perform on-site financial review, and document and share learning with relevant stakeholders
    • Update the Simple APG space on Meta wiki as needed
  • Facilitating the grants committees’ participatory decision-making
    • Recruit and orient new committee members
    • Facilitate regular committee meetings
    • Create and analyze the results of surveys and other assessment tools at all stages of the review process
    • Co-create and publish detailed public staff assessments of each proposal
    • Create or coordinate analysis, including detailed financial analysis, and oversee all material in preparation for deliberations, and be prepared to field detailed questions about proposals and analysis from the committee during the deliberation
  • Additional operational and strategic support
    • Continually develop the program to support the priorities of the Foundation and the goals of the Wikimedia movement
    • Support the development and implementation of a measurement and evaluation system for the grants program
    • Support the design and implementation of solutions that achieve the desired outcomes of the 2030 Strategic Direction and Movement Strategy

Skills and Experience:

  • 5+ years experience with program and process management that preferably includes project planning, evaluation, budgeting, workflow management, contracts management, grant monitoring and reporting, and document management
  • Experience supporting the organizational growth and development and/or volunteer engagement programs.
  • Proven ability that would translate to creating constructive partnerships with the Wikimedia community, stakeholders, and fund-seekers: skills in facilitating engaging, motivating, coordinating and supporting volunteer communities, and in negotiating the sometimes chaotic and contentious nature of free-thinking communities
  • An open and transparent communication style; ability to engage and have dialog with individuals in a public setting and in a non-polarizing way
  • Willingness to accommodate scheduling requirements of frequent interactions across time zones, with individuals and organizations across the world
  • Proven English proficiency in written and spoken communication, including speaking in front of large groups and reacting publicly in high pressure situations, and comfort in producing widely distributed written material
  • Demonstrated commitment to and belief in equity, inclusion, and diversity
  • Fluency in another language other than English, preferably Arabic, French, Spanish or Swahili
  • A global perspective, with significant experience living or working internationally
  • This position may require 3-6 international trips each year.

Additionally, we’d love it if you have:

  • Experience in grantmaking, particularly in an international context
  • Experience working with online communities, particularly in the free knowledge movement
  • Experience in participatory decision making structures
  • Passion for or experience contributing to Wikipedia/Wikimedia projects

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.

U.S. Benefits & Perks*

  • Fully paid medical, dental and vision coverage for employees and their eligible families (yes, fully paid premiums!)
  • The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, baby sitting, continuing education and much more
  • The 401(k) retirement plan offers matched contributions at 4% of annual salary
  • Flexible and generous time off - vacation, sick and volunteer days, plus 19 paid holidays - including the last week of the year.
  • Family friendly! 100% paid new parent leave for seven weeks plus an additional five weeks for pregnancy, flexible options to phase back in after leave, fully equipped lactation room.
  • For those emergency moments - long and short term disability, life insurance (2x salary) and an employee assistance program
  • Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses
  • Telecommuting and flexible work schedules available
  • Appropriate fuel for thinking and coding (aka, a pantry full of treats) and monthly massages to help staff relax
  • Great colleagues - diverse staff and contractors speaking dozens of languages from around the world, fantastic intellectual discourse, mission-driven and intensely passionate people

*Please note that for remote roles located outside of the U.S., we defer to our PEO to ensure alignment with local labor laws.

Apply Now
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Senior Software Engineer: Anti-Harassment Tools
Full-Time
Tech & Engineering

Summary

The Anti-Harassment Tools Team at Wikimedia Foundation is looking for a Software Engineer to work with us to build features that help identify and stop harassment on all of our Wikimedia projects, including Wikipedia. This role is full-time, 100% remote, and global.

The Anti-Harassment Tools Team is an interdisciplinary product team developing tools that help administrators and staff in their efforts to combat these people who would use our projects to harm civil discourse, the integrity of the content, or other users of our projects. This includes some light data analysis tools and some enforcement tools.

We are seeking a software engineer to join us in this fight to protect our users and our projects. Stopping harassment on our projects is a pillar of our Foundation’s strategy and planning for the future. This is important, highly visible work. Currently, we are working on a broad set of tools related to user privacy and protection. You can see more details in our backlog.

Your daily work will include contributing new patches or pull requests for existing features, generating requirements and prototypes for new features, estimating new work, collaborating with a designer, or helping a volunteer engineer get their code shaped up. The team is fully staffed with a Product Manager, Engineering Manager, Product Designer, Research Analyst, Data Analyst, Community Liaison, Test Engineer, and several Software Engineers, of course.  

Because of the sensitive nature of the tools we build, our work is highly collaborative and heavily tested. We interact with database administrators, security engineers, and other teams on a regular basis.

We use open source tools as much as possible, and always open source our own work (check out our Github). PHP and JavaScript make up most of our code, but we value using the right tool for the job. Developers at the Foundation have autonomy and responsibility, and can have a large and immediate impact on the future of the site and the movement. Our world is vast and can be complicated, so we value communication, enthusiasm, and eagerness to learn as much as certificates or degrees.

Responsibilities

  • Architect, develop, test, and deploy new features, improvements and upgrades to various systems and tools used by administrators and staff
  • Partner with Foundation staff and volunteers on software design, development, testing and evaluation of potential technical solutions
  • Help identify and implement best practices in engineering processes across the team
  • Ensure positive and constructive discussions with the community and the Foundation
  • Work and communicate effectively within a small team distributed across multiple time zones 

Requirements

  • Education and/or experience with Object-Oriented development using a scripting language (such as PHP, Python, Ruby, or JavaScript). Most of our work is in PHP and JavaScript
  • Interest in front-end web application development skills
  • Experience with collaborative open source communities
  • Openness to working with a diverse and geographically distributed team
  • Strong written communication skills as our collaboration largely happens online
  • Bachelor’s degree in CS or related field or the equivalent in work related experience

Nice to Haves

In addition to the basic skills needed for being successful, these skills could set you apart from the pack!

  • Experience with MediaWiki development or as a contributor to Wikimedia projects
  • Experience with unit testing and integration testing and agile methodologies
  • Any other free/open source software development experience is highly welcome
  • Understanding of the free culture movement
  • Experience with machine learning or AI technologies
  • Experience with online community moderation or anti-harassment tools

Show us your stuff!

If you have any existing open source software that you've developed (these could be your own software or patches to other packages), please share the URLs for the source. Links to GitHub, etc. are exceptionally useful. This is optional and your candidacy will not be negatively impacted if you don’t have public work to share. 

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.

U.S. Benefits & Perks*

  • Fully paid medical, dental and vision coverage for employees and their eligible families (yes, fully paid premiums!)
  • The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, baby sitting, continuing education and much more
  • The 401(k) retirement plan offers matched contributions at 4% of annual salary
  • Flexible and generous time off - vacation, sick and volunteer days, plus 19 paid holidays - including the last week of the year.
  • Family friendly! 100% paid new parent leave for seven weeks plus an additional five weeks for pregnancy, flexible options to phase back in after leave, fully equipped lactation room.
  • For those emergency moments - long and short term disability, life insurance (2x salary) and an employee assistance program
  • Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses
  • Telecommuting and flexible work schedules available
  • Appropriate fuel for thinking and coding (aka, a pantry full of treats) and monthly massages to help staff relax
  • Great colleagues - diverse staff and contractors speaking dozens of languages from around the world, fantastic intellectual discourse, mission-driven and intensely passionate people

*Please note that for remote roles located outside of the U.S., we defer to our PEO to ensure alignment with local labor laws.

Apply Now
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Senior Site Reliability Engineer (Storage), Wikimedia Cloud Services Team
Full-Time
Tech & Engineering

Summary

Come work within the Technology department at the Wikimedia Foundation! Cloud Services curates environments that host tools and services utilized across Wikimedia projects. A significant portion of edit traffic on Wikipedia for example, is done by community developed tools we host! 

Our team maintains Infrastructure as a ServicePlatform as a Service, and Data as a Service products. The team works in partnership (our puppet repo is public! And yes, you can contribute to it!) with the larger Wikimedia volunteer community to manage these environments.  Candidates should be comfortable communicating in public and asynchronous ways with volunteers and developers from around the world.

You’ll work remotely with a full-time distributed team, with members spread between Europe and North America, and need to overlap (UTC-4 to UTC+2) working hours.  Some examples of the type of work you’ll be doing include:

And the backlog has even more details!

You will be responsible for:

  • Designing and implementing Cloud Services storage infrastructure and services. We’d like to make it easier to backup our users data as well as do maintenance on our services by utilizing distributed storage.
  • Performing day-to-day operational tasks on Wikimedia’s Cloud Services infrastructure (deployment, maintenance, configuration, troubleshooting). Develop and support automation tools and processes in support of these tasks.
  • Participating in on-call rotation and support in a 24x7 environment

Skills and experience:

  • Experience in designing and operating Ceph or similar distributed storage clusters in production environments
  • Comfortable working and thriving within a Linux ecosystem
  • Software development skills in at least one of the following languages: Python, Go, Javascript, and/or Ruby
  • B.S. or M.S. in Computer Science or related field or equivalent in related work experience.

Qualities that are important to us:

  • Share our values, appreciate our code of conduct, support our team norms, and work in accordance with all three
  • Strong English language skills and ability to work independently, as an effective part of a globally distributed team
  • Support of our users (volunteer and staff developers) using our service offerings
  • Passionate about the value of learning and growing together

Additionally, we’d love it if you have:

  • Utilized configuration management tools such as Puppet, Ansible, Chef, and SaltStack
  • Built data pipelines and or worked with streaming real time data
  • Used Kubernetes, Docker Swarm, Mesos, or similar container orchestration platforms
  • Operated an elastic computing environment such as OpenStack or Cloudstack
  • Operated Open Source database systems like MySQL and Postgres
  • Experience in serverless computing environments
  • Linux systems troubleshooting and debugging skills
  • Interest in open source software projects and communities

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.

U.S. Benefits & Perks*

  • Fully paid medical, dental and vision coverage for employees and their eligible families (yes, fully paid premiums!)
  • The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, baby sitting, continuing education and much more
  • The 401(k) retirement plan offers matched contributions at 4% of annual salary
  • Flexible and generous time off - vacation, sick and volunteer days, plus 19 paid holidays - including the last week of the year.
  • Family friendly! 100% paid new parent leave for seven weeks plus an additional five weeks for pregnancy, flexible options to phase back in after leave, fully equipped lactation room.
  • For those emergency moments - long and short term disability, life insurance (2x salary) and an employee assistance program
  • Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses
  • Telecommuting and flexible work schedules available
  • Appropriate fuel for thinking and coding (aka, a pantry full of treats) and monthly massages to help staff relax
  • Great colleagues - diverse staff and contractors speaking dozens of languages from around the world, fantastic intellectual discourse, mission-driven and intensely passionate people

*Eligible international workers' benefits are specific to their location and dependent on their employer of record

Apply Now
Thank you! Your submission has been received!
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Trust & Safety Specialist (Operations)
Full-Time
Other

Trust & Safety Specialist (Operations)

Summary

The Wikimedia movement aims to become a platform that serves open knowledge to everyone. We are focusing on building strong and diverse communities that reflect the world, including those that have been left out by structures of power and privilege. In order to better support the growth of this thriving movement, the Wikimedia Foundation is dedicated to providing safe spaces for the global, robust, culturally diverse community of volunteers we serve and equitable processes for all participants.

The Trust and Safety Specialist works closely with others on the Trust and Safety team to help protect, empower, and engage people involved in or impacted by the Wikimedia movement. The Specialist seeks to protect and help enhance the security of the platform and the communities we support; to thoroughly investigate and respond as directed to threats of violence and other threats to the safety of the Wikimedia projects, communities and the public; to contribute to the investigation and mitigation of technical attacks and spam; and to facilitate the work of our vast community of international volunteers. 

The successful Trust and Safety Specialist will collaborate respectfully with others, encourage collegial engagement, treat private information with discretion, demonstrate empathy in their communications with others, be creative and open to new solutions, be supportive of other Specialists, and be flexible in assignments. The Specialist steps into difficult discussions and situations, including those that may involve child protection and graphic imagery, and explains details and context as needed to promote effective resolution, mutual understanding, and civil communication. This is a sometimes chaotic and challenging environment that offers best opportunities for those who thrive working both independently and with others. This role reports to the Trust and Safety Operations Manager.

You are responsible for:

  • Collaborate closely with other Trust and Safety staff in evaluating, processing and appropriately escalating inappropriate content and threats against the safety of volunteers or the public. This work involves coordinating with other staff in team rotation to ensure 24/7 coverage for emergencies. This work may include evaluating threats of self-violence or terrorism, or processing inappropriate imagery, including imagery involving minors.
  • Collaborate closely with other Trust and Safety staff in investigating, processing and appropriately escalating online or offline harassment and event safety cases.
  • Step into difficult discussions and situations, when necessary, to provide details and context to promote effective resolution, mutual understanding, and civil communication.
  • Liaise with and support the work of key community groups that support the security of the platform, including facilitating their access to engineering and other resources within the Wikimedia Foundation.
  • Assist with correspondence management, which will include answering questions from volunteers and other stakeholders in a timely, efficient, and respectful manner.
  • Collaborate with Security and Trust and Safety staff in evaluating, processing and appropriately addressing technical threats to the platform and the communities we support.
  • Build relationships with Wikimedians, including key volunteer community members, around the world.
  • Provide events safety for Wikimedia events as directed by the Operations Manager.
  • Keep up with and report on key developments in the Wikimedia movement.
  • Perform other duties, as required.

Skills and Experience:

  • Experience with Incident Response
  • Team player who cares deeply about their own work and also helps colleagues succeed
  • Strong critical and contextual thinking skills with a bias toward action in ambiguous situations
  • Strong commitment to child protection issues, including a willingness to work significantly with our community on such matters and to report illegal material to law enforcement with appropriate follow up as necessary
  • Outstanding organizational and interpersonal communication skills with an ability to communicate compassionately and professionally with key stakeholders in styles ranging from precisely detailed to clear and simple, depending on context
  • Emotionally mature and self-reliant; tolerates ambiguity and maintains positive, respectful professional relationships
  • Resilience in dealing with difficult subject matter
  • Fluency in English and native command of a major Japonic, Austric or Sino-Tibetan language (especially Mandarin, Thai, Japanese, Malay)
  • BA/BS or above

Additionally, we’d love it if you have:

  • CISSP/GIAC or equivalent
  • Experience with Threat Modeling and Risk Assessments
  • Experience and/or training in project and people management (volunteer capacity applies) or mediation
  • Experience recruiting, motivating and organizing online volunteers
  • Experience with CRM and ticketing systems, and artificial languages like SQL, PHP, and Python

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.

U.S. Benefits & Perks*

  • Fully paid medical, dental and vision coverage for employees and their eligible families (yes, fully paid premiums!)
  • The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, baby sitting, continuing education and much more
  • The 401(k) retirement plan offers matched contributions at 4% of annual salary
  • Flexible and generous time off - vacation, sick and volunteer days, plus 19 paid holidays - including the last week of the year.
  • Family friendly! 100% paid new parent leave for seven weeks plus an additional five weeks for pregnancy, flexible options to phase back in after leave, fully equipped lactation room.
  • For those emergency moments - long and short term disability, life insurance (2x salary) and an employee assistance program
  • Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses
  • Telecommuting and flexible work schedules available
  • Appropriate fuel for thinking and coding (aka, a pantry full of treats) and monthly massages to help staff relax
  • Great colleagues - diverse staff and contractors speaking dozens of languages from around the world, fantastic intellectual discourse, mission-driven and intensely passionate people

*Eligible international workers' benefits are specific to their location and dependent on their employer of record

Apply Now
Thank you! Your submission has been received!
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Senior Manager, Trust and Safety Operations
Full-Time
Other

Senior Manager, Trust and Safety Operations

Summary

The Wikimedia Foundation is seeking a Senior Manager, Trust & Safety Operations to join the Legal team to advance the Wikimedia movement’s vision of every human being able to freely share in the sum of all knowledge; as well as its strategic direction - that by 2030, Wikimedia will become the essential infrastructure of the ecosystem of free knowledge, and anyone who shares our vision will be able to join us. 

The Senior Manager, Trust & Safety Operations will report to the Director, Trust and Safety. As part of its investment in the sustainability and well-being of its volunteer online communities, the Wikimedia Foundation is seeking an experienced Senior Manager who is able to guide the organization’s T&S Operations teams and take on individual cases and project initiatives of strategic importance. The T&S Operations teams put a strong focus on in-depth investigations, resilient operations capabilities, and continuous process improvements. This position will be responsible for shaping and overseeing T&S Operations and leading progress towards the Foundation’s safety and security goals within the departmental team framework.

As the Senior Manager, T&S Operations you will need a good understanding of how to shape thriving online communities, T&S industry best practices, especially in countering disinformation challenges, and law enforcement relationships. To address these complex problems, you will have to understand the technical possibilities as well as social norms and how to work with volunteers from disparate backgrounds to encourage building a culture of high behavioral expectations and excellent peer enforcement thereof. You will be the primary point person for leadership on T&S Operations and its performance. You are a seasoned, experienced manager and are able to creatively solve a wide range of challenges. You will exercise good judgment in determining the most appropriate method, technique and/or priorities for achieving operative excellence and efficacy.  

You are responsible for:

  • Articulating a comprehensive and coherent perspective on the role of T&S Operations as they support the Wikimedia Foundation, the movement it serves, and develop the capabilities that supports this perspective with a focus on disinformation challenges
  • Ensuring departmental excellence through close collaboration with the Director of Trust and Safety, the Vice President of Community Resilience and Sustainability, other departmental team leaders, and the General Counsel in planning and resourcing departmental and cross-departmental initiatives impacting Trust and Safety Operations
  • Overseeing the systems addressing protecting child safety and processing such material in compliance with applicable legislation
  • Participating as a member of the Trust and Safety lead management team in planning and resourcing portfolio-wide objectives
  • Managing the Foundation’s Trust and Safety operations in the Americas, especially workflows intersecting with headquarters and emerging projects of high priority requiring staff from multiple teams
  • Leading the Trust and Safety Operations team in the Americas; mentor, motivate, and support their continuous professional development
  • Coordinating with other teams and departments in the Wikimedia Foundation to realize opportunities and enhance organizational impact

Skills and Experience:

  • Proven experience effectively managing multiple KPI's, projects, and initiatives in a rapidly changing environment
  • Direct experience for 4-8+ years managing multi-tiered teams and desire to help others learn and grow
  • Strong verbal and written communication skills in English, including the ability to synthesize complex topics and create compelling narratives for various audiences
  • Strong data background; highly proficient pulling/synthesizing data and identifying trends, causation, correlation, etc (high level SQL preferred)
  • Experience with disinformation challenges in large platform environments
  • Experience working in a global organization that has a distributed workforce
  • Understanding of both social and technical approaches to support enhancing community interactions and dynamics
  • Ability to effectively partner with multiple levels
  • Ability to identify effective solutions to complex problems and function well in ambiguity 
  • Ability to anticipate risks, resolve conflicts, and initiate escalation paths
  • BA/BS degree or equivalent in related work experience

Qualities that are important to us:

  • Experience with, or understanding of, free knowledge, open source, free culture, or other online communities and operates with high sensitivity around culture with the goal to respect, preserve and enhance
  • Command of major non-English languages; especially Spanish or Portuguese are seen as a plus.

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or (415) 839-6885.

U.S. Benefits & Perks*

  • Fully paid medical, dental and vision coverage for employees and their eligible families (yes, fully paid premiums!)
  • The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, baby sitting, continuing education and much more
  • The 401(k) retirement plan offers matched contributions at 4% of annual salary
  • Flexible and generous time off - vacation, sick and volunteer days, plus 19 paid holidays - including the last week of the year.
  • Family friendly! 100% paid new parent leave for seven weeks plus an additional five weeks for pregnancy, flexible options to phase back in after leave, fully equipped lactation room.
  • For those emergency moments - long and short term disability, life insurance (2x salary) and an employee assistance program
  • Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses
  • Telecommuting and flexible work schedules available
  • Appropriate fuel for thinking and coding (aka, a pantry full of treats) and monthly massages to help staff relax
  • Great colleagues - diverse staff and contractors speaking dozens of languages from around the world, fantastic intellectual discourse, mission-driven and intensely passionate people

*Eligible international workers' benefits are specific to their location and dependent on their employer of record

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