Technology

WhatsApp Inc

Website
Technology

WhatsApp Inc

Website

About us

WhatsApp Inc

WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 2 billion people across 180+ countries use WhatsApp to stay in touch with friends and family, anytime and anywhere.

WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 2 billion people across 180+ countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world. For many people in the world WhatsApp is a lifeline. We're looking for engineers, designers, researchers, product managers, technical program managers, customer ops, consumer marketing, and more. Come join our teams and make impact at scale.

WhatsApp started as an alternative to SMS. Our product now supports sending and receiving a variety of media: text, photos, videos, documents, and location, as well as voice calls. Our messages and calls are secured with end-to-end encryption, meaning that no third party including WhatsApp can read or listen to them. Behind every product decision is our desire to let people communicate anywhere in the world without barriers. WhatsApp was founded by Jan Koum and Brian Acton who had previously spent 20 years combined at Yahoo. WhatsApp joined Facebook in 2014, but continues to operate as a separate app with a laser focus on building a messaging service that works fast and reliably anywhere in the world.

Our work culture

At Facebook and WhatsApp, you'll have the opportunity to work with great people, tackle big challenges, and make a real impact – while being your unique, authentic self at work. Supporting our employees is a core part of how we do business. From our generous benefits to our robust diversity programs, we're focused on empowering all our employees – from people of color and LGBTQ employees to veterans and the differently abled – to live life to the fullest and bring their best selves to work, each and every day. We're proud of our supportive and inclusive culture and are dedicated to making Facebook and WhatsApp welcoming to everyone who comes to work with us.

At Facebook and WhatsApp, you'll have the opportunity to work with great people, tackle big challenges, and make a real impact – while being your unique, authentic self at work. Supporting our employees is a core part of how we do business. From our generous benefits to our robust diversity programs, we're focused on empowering all our employees – from people of color and LGBTQ employees to veterans and the differently abled – to live life to the fullest and bring their best selves to work, each and every day. We're proud of our supportive and inclusive culture and are dedicated to making Facebook and WhatsApp welcoming to everyone who comes to work with us.

The four core values at WhatsApp explain how work is done to work towards our mission of connecting the world privately.    

  • Think Globally
  • Be relentlessly focused
  • Prioritize quality
  • Make highly principled decisions  

To learn more about our culture at WhatsApp and Facebook, check out these resources:

Option to work from home
Option to work from home
Sign language interpreters
Sign language interpreters
Allow a self-paced workload
Allow a self-paced workload
Service animals allowed
Service animals allowed
Provide an ergonomic workstation
Provide an ergonomic workstation
Accessible parking spot
Accessible parking spot
Ramp and/or elevator
Ramp and/or elevator
Flexible work and leave schedule
Flexible work and leave schedule
Accessible restroom
Accessible restroom
Sensitivity training for coworkers
Sensitivity training for coworkers
Accessible computer software
Accessible computer software
On-site counseling
On-site counseling
Screen reader software
Screen reader software
Fragrance-free workplace
Fragrance-free workplace

Our open positions

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Product Marketing Manager

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 1.5 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world. WhatsApp is seeking an exceptional individual to serve as Product Marketing Manager for our business and commerce products. If you are a leader who has demonstrated experience in business and product strategy and commercialisation, has an empathy for both consumers and businesses, has a strong bias for action and rolling up your sleeves to get things done, and wants to unlock the potential of WhatsApp to serve millions of businesses, we would be excited to hear from you. In this role, you will be expected to identify key market requirements/opportunities, manage our go-to-market plans and coordinate cross-functional teams to bring great solutions to businesses and the community. You will do this in close partnership with several other functions, including Product Management, Engineering, PR, and Partnerships. This is a full-time global position based with the WhatsApp team based in London.

Competitive Salary including the following benefits apply:

Medical Benefits Dental Benefits Vision Benefits Pension Benefits Life Assurance Childcare Benefits Gym Benefits Transport benefits Laundry Benefit
Date posted: 9th October 2020
Closing date: 5th November 2020

Responsibilities

  • Drive inbound product marketing
  • Be the voice of the market through industry research, competitive analysis, quantitative analysis, and structured qualitative feedback from businesses through direct engagement.
  • Drive go-to-market strategy and execution: Test and launch new products in market through alphas/betas, product positioning and messaging, launch strategy, and scaled adoption. Lead a global cross-functional team to launch products in the market and drive product adoption.
  • Demonstrate capacity to communicate large-scale concepts

Minimum Qualification

  • 6+ years work experience in technology or internet technology, digital marketing, product development, and/or strategy consulting.
  • Analytical, data driven decision-maker.
  • Leadership experience working in a cross-functional environment.
  • Demonstrated experience partnering with Product Management and Engineering teams.

Preferred Qualification

  • MBA or other relevant advanced degree.
  • Experience in local, search and payments.
Apply Now
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Strategic Partner Manager, WhatsApp

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

WhatsApp is seeking an exceptional individual to serve as a partner manager for our strategic partners and clients in India. If you are a highly motivated team player who has experience in business and product strategy, has a strong bias for action and rolling up your sleeves to get things done, and wants to unlock the potential of WhatsApp to serve millions of businesses, we would be excited to hear from you. This role is focused on growing our WhatsApp Business API product which serves mid and large sized clients globally. The ideal candidate will have strong channel and SaaS experience, especially in a revenue oriented role with direct ownership for driving goals. The role requires both building and delivering the country GTM strategy with emphasis on successful client outcomes, via joint planning, negotiating commercials, tracking projects and working with cross functional teams and external partners and stakeholders effectively. The candidate will possess proven analytical skills and the ability to effectively influence & communicate cross-functionally with senior levels of management. The candidate will thrive in a team-oriented environment, working cross-functionally with the Product, Business Development, Marketing, Operations and Engineering teams to develop new ways we can improve the WhatsApp Business Messaging experience. This is a full-time position based in our Gurugram office with frequent travel expected within the country.

Responsibilities

  • Develop new business deals, manage relationships at senior levels and execute against plans for key strategic accounts
  • Be a growth driver for scaling business and revenue through demonstrated success
  • Along with cross-functional teams, create, maintain and influence relationships with key ecosystem players in the country to help establish a narrative of WhatsApp for good
  • Responsible for managing pipeline information and client relationships to identify potential new business leads, growth opportunities or future competitive trends
  • Maintain account plans and build close working relationships with key stakeholders in the marketplace
  • Present to and consult with management on business trends with a view to developing new services, products, and distribution channels
  • Provide an objective commercial viewpoint based on an in-depth understanding and analysis of commercial and competitive information
  • Develop and execute the partnership strategies and programs to enable our product and business strategy
  • Work with product and engineering teams to identify product gaps that can be addressed through partnerships
  • Proactively identify and analyze complex, long-term, critical infrastructure problems alongside cross-functional leaders and stakeholders
  • Achieve alignment in ambiguous or contentious areas to drive product decisions

Minimum Qualification

  • Experience in cPaaS, SaaS or enterprise software environments. Sales and Channel management experience creating, negotiating and closing complex deals
  • Knowledge of user needs, gathering requirements, and defining scope
  • Experience operating autonomously across multiple teams, demonstrated critical thinking, and thought leadership
  • Analytical and problem-solving experience with large-scale systems
  • Experience establishing work relationships across multi-disciplinary teams and multiple partners in different time zones
  • Capacity to get things done at short notice while collecting information from a variety of internal and external sources
  • Graduate degree or MBA
  • 10+ years of experience delivering partnerships with meaningful new customer and/or revenue impact

Preferred Qualification

  • Experience in building or managing partnerships and programs around messaging and/or commerce
  • Product Management experience
Apply Now
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Content Strategist, Customer operations, WhatsApp

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

WhatsApp is a fast, simple and reliable way to talk to anyone in the world. Around 2 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world.
WhatsApp Customer Operations' mission is to make each user feel like WhatsApp was made for them. WhatsApp Customer Operations' focus is on supporting our users through both direct support interactions as well as scalable solutions, and on improving the health of our products by helping people understand how to use them. Those who join our teams are very passionate about solving people’s issues, and are strong advocates for WhatsApp users.

Responsibilities

  • Oversee the content strategy for a product area or set of features, draft clear, actionable support content based on the strategy
  • Apply, maintain, and evangelize content standards and best practices, help to evolve WhatsApp's voice
  • Collaborate with operations, product, marketing, communications, and legal to explain complicated product and policy concepts in simple, jargon-free language
  • Manage multiple complex projects simultaneously while maintaining close attention to detail and meeting tight, frequently changing deadlines
  • Leverage data to improve WhatsApp's support experiences and troubleshoot known issues
  • Continually assess the tools, technology and processes used for content management, with full responsibility for change management when needed
  • Collaborate with multiple cross-functional partners to gain alignment on key strategic initiatives

Minimum Qualification

  • Bachelor's degree in English, Journalism, Communications (or related field) or equivalent experience
  • 8+ years working experience with content for tech or websites
  • Project management experience ideally on complex projects
  • Experience in planning and writing online help content and customer support responses

Preferred Qualification

  • Experience with content analytics tools
Apply Now
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Support Experience Engineer - Tools & Automation, WhatsApp Customer Operations

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 2 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world. People interact with businesses on WhatsApp every day. We’re working to make that even easier – so everyone on WhatsApp can find the local businesses they need.
WhatsApp Customer Operations' mission is to make each user feel like WhatsApp was made for them. WhatsApp Customer Operations' focus is on supporting our users through both direct support interactions as well as scalable solutions, and on improving the health of our products by helping people understand how to use them. Those who join our teams are very passionate about solving people’s issues, and are strong advocates for WhatsApp users.
WhatsApp is looking for a full-time team member to join the Customer Operations' team. We value both 1:1 interactions with users and driving solutions at scale, and we count on Support Experience Engineers to build our tooling in order to balance these needs.

Responsibilities

  • Extend our support platform and internal tools by building workflows and high-quality tools that enable operations to scale
  • Code using primarily PHP/Hack and JavaScript/React
  • Guide design and code reviews
  • Use software engineering skill sets to drive meaningful business impact by looking at problems through an operational lens
  • Business case development to support new and improved processes for consumers, businesses and partners that leverage our products.
  • Work extensively with our cross-functional stakeholders like engineering, product management, legal, partnerships, business development and marketing.
  • Drive and measure tool health, while supporting bug and incident management processes.
  • Communicate and collaborate cross-functionally to align priorities with stakeholders across WhatsApp and influence organizational roadmaps.
  • Gather, analyze and utilize relevant data to develop ways to improve the overall support experience

Minimum Qualification

  • BA / BSc degree in Engineering, Computer Science or related field or international equivalent
  • 4+ years of programming experience
  • 4+ years of project management experience communicating with people at all levels (internal and external)
  • Analytical-thinking and problem-solving experience
  • Experience working across a global multicultural and multilingual team, solving problems and designing business operations from scratch
  • Experience communicating with cross-functional partners (both technical and non-technical audiences)

Preferred Qualification

  • Ability to work autonomously and prioritize work with minimal input
  • Proven ability to collaborate and communicate across a global team
  • Experience with internal tool development incorporating WFM capabilities and bug management
  • Experience with customer support/operations software-oriented projects
  • Knowledgeable in driving solutions for global operational teams
  • Time management and multitasking abilities
  • Experience with process change management or process improvement
  • Experience working in a technology company, consulting firm or equivalent fast-paced environment
Apply Now
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Channel Partner Manager, WhatsApp Partnerships, India

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

This role is focused on growing our WhatsApp Business API partner channel which serves mid and large sized clients globally via our channel partners. The Channel Partner Manager will have strong channel and SaaS experience. This candidate should have strong deal, strategy and relationship management experience to grow and accelerate our partner GTM strategy within their specific region and partners. The ideal candidate will possess a strong channel sales or partnerships background that enables them to engage with our resellers and channel partners across the organizations at the VP/SVP level. Candidates should also have a demonstrated ability to think strategically and analytically about business, product, and technical challenges, with the ability to build and convey compelling value propositions, and work organisationally to build consensus. We are looking for candidates that are creative, aggressive, and looking to expand their channel partners as measured by customer, volume, and revenue growth. This role is based in Gurgaon.

Responsibilities

  • Manage select WhatsApp Business API partners in the region to support scaling of the product and growing the business
  • Set targets and goals within Partner aligned to regional expectations and ensure delivery against plans
  • Responsible for managing pipeline information and local client relationships to identify potential new business leads, growth opportunities or future competitive trends
  • Maintain account plans and build close working relationships with key stakeholders in the marketplace
  • Present to and consult with management on business trends with a view to developing new services, products, and distribution channels
  • Provide an objective commercial viewpoint based on an in-depth understanding and analysis of commercial and competitive information
  • Proactively identify and analyze complex, long-term, critical infrastructure problems with cross functional leaders and stakeholders
  • Support ideation, partnership development, and launch of innovative business products and services
  • Present to and consult with management on business trends with a view to developing new services, products, and distribution channels
  • Along with cross functional teams, create, maintain and influence relationships with key ecosystem players in the region to help establish a narrative of WhatsApp business products

Minimum Qualification

  • Seasoned track record of growing channel partnerships with meaningful new customer and/or revenue impact
  • Strong history of building and driving pipeline within channel partners by evangelising and collaborating with partner sales organizations
  • Experience in building or managing partnerships and programs around messaging systems in a large-scale environment
  • Experience in cPaaS, SaaS or enterprise software environments
  • Proven history of exceeding channels sales or direct sales quotas
  • Ability to forecast channel revenue accurately with strong CRM skills
  • Strong analytical skills to determine which programs work and insight to build on that experiences
  • 8+ years of experience in Channel partnerships or sales
  • Experience operating autonomously across multiple teams, demonstrated critical thinking, and thought leadership
  • Analytical and problem-solving experience with large-scale systems
  • Experience establishing work relationships across multi-disciplinary teams and multiple partners in different time zones
  • Capacity to get things done at short notice while collecting information from a variety of internal and external sources
Apply Now
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Communications Manager, WhatsApp

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

WhatsApp is seeking an experienced Communications Manager to be a part of our growing team to strengthen company’s communications efforts in India, based in Gurgaon. The successful candidate will come with a deep consumer focus and have an understanding of the evolving tech-policy ecosystem, be an excellent writer, with strong experience in developing and executing high-profile national and regional communications programs, managing press relations and handling corporate issues besides coming with a strong consumer-focus. The role is hands-on, and will manage proactive and reactive communications, from strategy to messaging to execution. This role will report to the Communications Director, WhatsApp India

Responsibilities

  • Develop and execute communications strategies and initiatives to support WhatsApp’s product, platform, monetization, policy and consumer efforts in India
  • Interface and consult regularly with cross-functional teams across the company, many of whom are in California
  • Educate users, press, bloggers, analysts and influencers about core WhatsApp products and initiatives
  • Drive positive coverage across a broad range of media, including consumer, business and advertising trade outlets
  • Protect and enhance the reputation of Facebook and its products
  • Support and manage the creation of press materials and customer/partner reference programs
  • Have good understanding and knowledge of India
  • Manage agency support in India
  • Organize press briefings, media sessions, and events
  • Prepare briefing materials and manage executive spokespeople

Minimum Qualification

  • Minimum bachelors degree, post-graduate or professional degrees preferred
  • Minimum 8 years professional experience, both agency and in-house preferred
  • Exemplary verbal and written communication skills
  • Must be fluent in English
  • Ability to manage multiple projects simultaneously
  • Ability to work autonomously in a fast-paced, high-growth environment
  • Ability to think, plan, and execute resourcefully
  • Experience in the consumer and internet technology industry a plus
  • Passion for WhatsApp products essential
Apply Now
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Manager, Trust and Safety Business Integrity, WhatsApp

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 2 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world.

Responsibilities

  • Lead and enable a high-performing team to deliver on goals as they provide superb 1:1 support, enabling deeper and more scalable solutions
  • Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results
  • Understand top abuse concerns and other quality, user and business insight data, and support your team in making recommendations to improve our product, policies, and procedures to keep the platform safe
  • Deliver projects involving quantitative analysis, operational workflow improvements, and improving the user experience
  • Use signals and insights to develop ideas for scalable solutions to support our users
  • The role will require tight coordination with global cross-functional teams including Data Science, Product, Engineering and others to prioritize, problem solve, and develop solutions related to spam
  • Advocate for users, partnering with global and cross-functional teams to develop global solutions
  • Be a thought leader for data-informed initiatives and guide the team’s direction overall

Minimum Qualification

  • BA/BS or equivalent 4 year university degree
  • 6+ years of experience in an operations, spam, risk/fraud, consulting or related environment
  • 3+ years of work experience in people management
  • Analytical and problem-solving skills
  • Ability to assess, analyze and resolve issues, and distill into communication
  • Analytical skills, with experience solving problems using data and providing practical business insights
  • 1+ years experience using WhatsApp

Preferred Qualification

  • Experience with SQL, data analysis, visualization tools, or programming languages such as Python or Java
Apply Now
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Channel Partner Manager, WhatsApp, Indonesia

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

This role is focused on growing our WhatsApp Business API partner channel which serves mid and large sized clients globally via our channel partners. The Channel Partner Manager will have strong channel and SaaS experience. This candidate should have strong deal, strategy and relationship management experience to grow and accelerate our partner GTM strategy within their specific region and partners. The ideal candidate will possess a strong channel sales or partnerships background that enables them to engage with our resellers and channel partners across the organizations at the VP/SVP level. Candidates should also have a demonstrated ability to think strategically and analytically about business, product, and technical challenges, with the ability to build and convey compelling value propositions, and work cross-organizationally to build consensus. We are looking for candidates that are creative, aggressive, and looking to expand their channel partners as measured by customer, volume, and revenue growth. The role is based in Jakarta, Indonesia.

Responsibilities

  • Manage select WhatsApp Business API partners in the region to support scaling of the product and growing the business
  • Set targets and goals within Partner aligned to regional expectations and ensure delivery against plans
  • Responsible for managing pipeline information and local client relationships to identify potential new business leads, growth opportunities or future competitive trends
  • Maintain account plans and build close working relationships with key stakeholders in the marketplace
  • Present to and consult with management on business trends with a view to developing new services, products, and distribution channels
  • Provide an objective commercial viewpoint based on an in-depth understanding and analysis of commercial and competitive information
  • Proactively identify and analyze complex, long-term, critical infrastructure problems with cross functional leaders and stakeholders
  • Support ideation, partnership development, and launch of innovative business products and services
  • Present to and consult with management on business trends with a view to developing new services, products, and distribution channels
  • Along with cross functional teams, create, maintain and influence relationships with key ecosystem players in the region to help establish a narrative of WhatsApp business products

Minimum Qualification

  • Seasoned track record of growing channel partnerships with meaningful new customer and/or revenue impact
  • Strong history of building and driving pipeline within channel partners by evangelising and collaborating with partner sales organizations
  • Experience in building or managing partnerships and programs around messaging systems in a large-scale environment
  • Experience in cPaaS, SaaS or enterprise software environments
  • Proven history of exceeding channels sales or direct sales quotas
  • Ability to forecast channel revenue accurately with strong CRM skills
  • Strong analytical skills to determine which programs work and insight to build on that experiences
  • 8+ years of experience in Business Development
  • Experience operating autonomously across multiple teams, demonstrated critical thinking, and thought leadership
  • Analytical and problem-solving experience with large-scale systems
  • Experience establishing work relationships across multi-disciplinary teams and multiple partners in different time zones
  • Capacity to get things done at short notice while collecting information from a variety of internal and external sources
  • Bahasa language is a must
Apply Now
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Channel Partner Manager, WhatsApp

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

In this role you will have the opportunity to help grow our WhatsApp Business API partner channel, that serves mid and large sized clients globally. Our Channel Partner Managers have strong deal, strategy and relationship management experience to accelerate our partner go-to-market strategy as well as strong channel and SaaS expertise. The ideal candidate will possess a strong channel sales or partnerships background that enables them to engage with our resellers and channel partners across the organizations at the VP/SVP level. In order to succeed in this role, you will need the ability to think strategically and analytically about business, product, and technical challenges while building and conveying compelling value propositions and working cross functionally to influence consensus. You'll be encouraged to exercise your creativity as we look to expand our channel partner footprint as measured by customer, volume and revenue growth.

Responsibilities

  • Manage select WhatsApp Business API partners in the region to support scaling of the product and growing the business
  • Set targets and goals in alignment with regional expectations and ensure delivery against plans
  • Managing pipeline information and local client relationships to identify potential new business leads, growth opportunities or future competitive trends
  • Maintain account plans and build close working relationships with key stakeholders in the marketplace
  • Present to and consult with management on business trends with a view to developing new services, products, and distribution channels
  • Provide an objective commercial viewpoint based on an in-depth understanding and analysis of commercial and competitive information
  • Proactively identify and analyze complex, long-term, critical infrastructure problems with cross functional leaders and stakeholders
  • Support ideation, partnership development, and launch of innovative business products and services
  • Along with cross functional teams, create, maintain and influence relationships with key ecosystem players in the region to help establish a narrative of WhatsApp business products

Minimum Qualification

  • 5+ years of experience in Business Development or equivalent relevant experience
  • Experience growing channel partnerships with new customers and generating revenue impact
  • Experience building and driving pipeline within channel partners by evangelising and collaborating with partners' sales organizations
  • Experience in building or managing partnerships and programs
  • Experience forecasting channel revenue accurately with strong CRM skills
  • Experience analyzing data to drive business decisions and strategy
  • Experience establishing work relationships across multi-disciplinary teams and multiple partners
  • Analytical and problem-solving experience
  • Fluency in English

Preferred Qualification

  • Experience managing partnerships and programs around messaging systems in a large-scale environment
  • Experience in cPaaS, SaaS or enterprise software environments
Apply Now
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Manager, Trust & Safety Operations - WhatsApp

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 2 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world.
The Team Lead will manage WhatApp’s Risk Operations team and will be responsible for end-to-end fraud management for WhatsApp’s payments products. This team provides thought leadership, project management and operational execution for the design and implementation of risk management processes. This leader will provide direction, coaching, and mentorship to a diverse, motivated team of individual contributors, help shape the team's long-term vision, devise and drive global goals, and identify opportunities to drive change to help WhatsApp provide the best payments experience for our community.

Responsibilities

  • Lead our Payments Risk Ops team to drive measurable business outcomes enabling product adoption while minimizing risk exposure
  • Become an expert in core risk infrastructure, tools, systems, and data
  • Understand top fraud drivers and other qualitative insights, and support your team in making recommendations to improve our product, policies, and procedures to keep the platform safe
  • Lead a high-performing team by establishing team goals and working with direct reports on strategies for executing at scale, measuring progress and sharing results
  • Be a thought leader and guide the team’s direction overall
  • Advocate for users, partnering with global and cross-functional teams to develop global solutions
  • Work closely with global cross-functional partners to prioritize, problem solve, and develop solutions related to spam

Minimum Qualification

  • 6+ years of experience in an operations, spam, risk, fraud or related environment
  • 2+ years of work experience in people management
  • Experience in assessing, analyzing and resolving issues, and distilling into communication
  • Experience with analytics and experience solving problems using data and providing practical business insights
  • 1+ years experience using WhatsApp

Preferred Qualification

  • Experience with SQL, data analysis, visualization tools, or programming languages such as Python or Java
  • BA/BS or equivalent 4 year university degree
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Product Manager, WhatsApp

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 2 billion people around the world use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world. As a Product Manager, you will be involved in every aspect of the product development process, from brainstorming the next product innovation to working directly with designers and engineers to implement features. You will use your start-up mindset and your full range of product development skills to produce elegantly simple features. You’ll be expected to push the boundaries of what’s possible in a mobile app, while sharing in our healthy obsession for quality and attention to detail. Competitive Salary including the following benefits apply: Medical Benefits, Dental Benefits, Vision Benefits, Pension Benefits , Life Assurance, Childcare, Benefits, Gym Benefits, Transport benefits, Laundry Benefit * Posted: 07/09/2020 * Closing date: 05/10/2020

Responsibilities

  • Be an advocate for the global WhatsApp user.
  • Display strong leadership, organizational and execution skills.
  • Incorporate data, research and market analysis to inform product strategies and roadmaps.
  • Build a great team environment in partnership with engineers and other cross-functional colleagues.
  • Understand Facebook’s strategic and competitive position and deliver products that are aligned with our mission and recognized as the best in the industry.
  • Drive product development from small features to entirely new products.
  • Work hands-on with designers and engineers to implement and build new features that meet our standards of simplicity and quality.
  • Maximize efficiency in a constantly evolving environment where the process is fluid and creative solutions are the norm.

Minimum Qualification

  • Experience building and shipping applications or software of features/products that encompass an end-to-end experience within a large-scale, ambiguous domain.
  • Experience in technical architecture of mobile applications.
  • Experience designing user interfaces.
  • Experience driving projects with cross-functional colleagues.
  • Familiarity with WhatsApp product

Preferred Qualification

  • Experience of going through a full product lifecycle, integrating customer feedback into product requirements, driving prioritization and pre/post-launch execution.
  • Experience leading a cross-functional team of world-class individuals.
  • Experience developing social products, technologies and platforms.
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Director of Partnerships, Whatsapp India

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

WhatsApp is seeking a seasoned and entrepreneurial executive to grow our Business Messaging business in India. This is a senior leadership position that requires strategic, operational and product expertise. With over 400M active users in India, this is a unique opportunity to lead a business unit that has the potential to accelerate digitization and positively impact the country. This person will be responsible building the team, growing our partnership ecosystem, improving our solutions for the market, and ultimately delivering sustained adoption and revenue growth of business messaging across the platform. This is a full-time position based in Gurgaon and will report to the Head of WhatsApp, India.

Responsibilities

  • Grow and lead the WhatsApp Partnership team. This role will have responsibility for driving adoption and revenue growth of Business Messaging in India
  • Develop and execute the strategy, business plan, and programs to scale the adoption of solution over the WhatsApp Business API by consumers, businesses, and government agencies
  • Build networks across cross-functional teams including sales, marketing, and product to drive alignment and execution
  • Identify and drive new solutions and/or areas of improvement in product, process, or policy in order to significantly improve execution speed, scale, efficiency, and impact of API deployments.
  • Build and manage a large and diverse ecosystem of Integration partners that will deliver our target quality, speed, and scale

Minimum Qualification

  • Entrepreneurial mindset and experience running a business [unit] with responsibility for sales and P&L
  • 15+ years in the enterprise software space with experience managing and scaling ISV and/or system integrator partner networks
  • Strategic and analytical thinker with experience selling major deals / partnerships and influencing CXO decision makers
  • Able to lead cross-functional teams and align stakeholders across teams and geographies

Preferred Qualification

  • Masters or MBA
  • CS / Engineering background
  • Worked in multiple geographies
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Director, WhatsApp Payments - India

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

WhatsApp is seeking an experienced and entrepreneurial individual to lead our Payments business in India. [With 400M+ active users in India, this is a unique opportunity to build a globally significant and socially important payments business and brand.] This is a senior leadership position that requires payments and product experience as well as a track record of success leading partnerships and business development in India. You would be responsible for the growth of WhatsApp's Payment service in India. This would include setting customer acquisition and business strategies, managing strategic partner initiatives and building relationships with other key constituents in market. This leader will also need to develop a close partnership with product and engineering teams to influence direction and to effectively represent WhatsApp’s long term strategy in Payments for India. This is a full-time position based with the WhatsApp partnerships team and will report to the Head of WhatsApp, India.

Responsibilities

  • Develop and execute strategy, business plans, and programs to drive adoption of WhatsApp Pay by consumers and businesses
  • Design and build the WhatsApp Pay organization to play a key role in driving close collaboration with internal/functional groups in India
  • Build networks across cross-functional teams including sales, marketing, and product to drive alignment and execution
  • Manage and influence a broad range of executive stakeholders across the industry including banks, regulators, and partners

Minimum Qualification

  • 15+ years of work experience in Banking and Payments
  • Managed and scaled an organization with significant GMV and with ownership of P&L
  • Able to lead cross-functional teams to drive results
  • Strategic and analytical thinker with experience selling major deals / partnerships, raising capital, and influencing CXO decision makers
  • Entrepreneurial mindset and experience standing up and growing a business [unit]

Preferred Qualification

  • Masters or MBA preferred
  • Led cross-functional teams and managed businesses in multiple geos
  • Software & Start-up experience
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Executive Assistant, WhatsApp

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

Facebook is seeking an experienced Executive Assistant to support a VP along with other Directors within WhatsApp. The person in this role will need to be a masterful problem-solver and an organizational force given complex calendaring and heavy travel planning. Additionally, the ideal candidate will have exceptional communication skills, and will be resourceful in building relationships across the larger Facebook ecosystem. This position is full-time.

Responsibilities

  • Coordinate internal and external meetings for multiple executives
  • Manage hectic and complex calendars
  • Prepare expense reports and purchase requisitions
  • Coordinate both domestic and international travel arrangements
  • Organize space planning and large offsite events
  • General office duties as needed
  • Build cross-functional relationships between departments

Minimum Qualification

  • 4+ years of experience providing administrative support to 1 or more executives
  • 4+ years of experience coordinating travel logistics on behalf of 1 or more executives
  • 4+ years of calendar management and expense report management experience for 1 or more executives
  • Experience prioritizing multiple projects
  • Experience with Microsoft Office and Google Suite

Preferred Qualification

  • BA/BS
Apply Now
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Lead Counsel, Product, WhatsApp

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

WhatsApp is the world’s fastest growing communication service with over 2 billion active users globally. We help bring friends, families, communities, soccer groups, storm chasers and millions of others together. We are just getting started. We are looking for the best individuals to grow and support this incredible community of users. WhatsApp has been ranked as one of the Top 25 Most Downloaded apps in over 100 countries on the App Store and has received over 5 billion installs on Google Play. We are looking for a motivated, experienced and versatile Lead Counsel. In this role, you will provide broad legal support to our core product team and enable continued innovation for our community of users. We are looking for a lawyer who is flexible to adapt to changing priorities and organizational needs, able to operate independently in a fast-paced environment, and comfortable working cross-functionally with product, engineering, policy, marketing, operations and communications teams as well as other Legal department subgroups. This is a full-time position. This role will be based in London.

Responsibilities

  • Act as primary legal advisor for product and engineering teams
  • Provide legal advice across complex and multifaceted legal issues, covering many subject areas, such as data protection and regulations, intermediary liability, consumer protection, data security, e-commerce, payments, integrity and other global legal frameworks applicable to WhatsApp
  • Collaborate with subject matter experts to analyze and communicate legal risks to the business
  • Coordinate with public policy, communications, product management, product marketing, trust and safety, and other cross-functional teams on external communications, policy development, product development and launches
  • Lead consensus building and drive coordination with other members of the Legal team
  • Travel domestically and internationally as required

Minimum Qualification

  • UK qualified lawyer with 5+ years PQE of combined law firm and/or in-house experience with internet or technology companies
  • Experience with product or regulatory counseling related to the above subject areas
  • Experience successfully taking on projects involving unfamiliar subject matters, and working effectively with cross-functional teams
  • Excellent interpersonal skills with a strong commitment to professionalism and collegiality

Preferred Qualification

  • Experience supporting a global team at a messaging services provider or other Internet services and technology company
  • Demonstrated ability to work on multiple projects
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Technical Specialist, WhatsApp Product Operations [Calling]

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 1 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world.

WhatsApp Product Operations team’s mission is to proactively advocate for a flawless WhatsApp experience. Those who join our teams are very passionate about maintaining a high product quality and ensuring a good user experience.

We are searching for a Technical Specialist to join our growing team. If you are constantly looking for solutions to problems, love tinkering with smartphones, and are passionate about finding ways to be more efficient and effective, this is the role for you! We are a team that thrives on identifying ways to get the job done, and leveraging individuals unique backgrounds and strengths to contribute to team goals. Using your start-up mindset and your experience with smartphones, you will help support and test awesome features used by millions of WhatsApp users.

Flexibility to adapt to changing priorities and being excited to operate independently in a fast-paced and growing environment is a must. This is a full-time position based in Menlo Park, California.

Responsibilities

  • Become a technical experts in our mobile app and a source of information to the rest of WhatsApp Community Operations team
  • Act as a tier 3/escalation between customer operations support team and internal engineering team to ensure effective technical resolution for reported user issues
  • Separate mobile platform issues from application bugs and advise the tier 1 & 2 support on how to communicate workaround or intended fix and its timeline
  • Investigate, triage, escalate and follow up on issues reported with our internal bug tracker system within SLA
  • Monitor users' signals to ensure new version releases are delivered smoothly within the planned schedule and meet the high bar of our product quality
  • Conduct ad-hoc testings and participate in weekly QA scrum testings
  • Deep dive on specific user pain points, gather supporting data, and partner with engineering and product management team to drive up product quality
  • Report on weekly releases and bugs
  • Evaluate the organization of team workflow to flag issue faster to the engineering team
  • Update and evolve team workflow's documentation

Minimum Qualification

  • BA/BS
  • 1+ years experience in tier 3/escalation support
  • Demonstrated understanding of mobile operating system
  • Demonstrated understanding of VoIP on Android, iOS and/or Windows mobile operating systems
  • 1+ years of experience developing or troubleshooting on smartphone platforms
  • Demonstrated experience multitasking and managing competing priorities
  • Demonstrated experience balancing independence tasks/goals while contributing to team goals and collaborating with other team members
  • Must obtain work authorization in country of employment at the time of hire, and maintain ongoing work authorization during employment
  • No international relocation

Preferred Qualification

  • 1+ years experience in product or QA testing
  • Understanding of Facebook and WhatsApp
  • Experience with SQL
  • Experience working with remote teams
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Localization Vendor Program Manager

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 2 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world. Customer Operations’ focus is to support and educate the people and businesses who use our products through direct interactions and scalable solutions. We develop processes to help improve the health of our products and work with cross-functional partners to ensure a high-quality experience on our platforms. You will gain experience and make an impact in a fast-growing organization. Those who join our teams are very passionate about solving people’s issues, and are strong advocates for WhatsApp users globally. If you like helping people, Customer Operations is for you.

Responsibilities

  • Shape and drive the Localization outsourcing strategy, identify optimal vendor and delivery model that optimizes for scale, best-in-class user experience and localization quality to fit the Localization team business needs in the short and long term
  • Manage the overall relationships with our localization vendors. Tasks performed by the service providers include translation, review, multimedia localization and other language-related services, including localization engineering and workflow optimization
  • Partner with internal Localization and Business teams to define KPIs and success criteria across vendors, including reporting on operational performance targets, workflow coverage, output/productivity and quality
  • Drive exceptional service quality in all facets of the program through reinforcing high standards and coordinating cross-team quality assurance efforts
  • Manage short/medium/long term capacity planning for large multi-skilled team – working with key business stakeholders and vendors to define headcount needs, staffing plans and manage resourcing to execute against operational targets and achieve business objectives
  • Create, update and maintain all vendor contracts for the Localization team
  • Manage training, on-boarding and knowledge transfer to and from the vendor in collaboration with WhatsApp's global learning team
  • Manage and document day-to-day operations for our localization services vendor engagement required to roll out initiatives/programs. Create, publish and manage Vendor communications and Internal communications to make sure all team members — WhatsApp and Vendor — are aware of project status, initiatives, contract changes, and any other communications that require the worldwide team's understanding.

Minimum Qualification

  • Bachelor's degree and/or Master's Degree or equivalent degree
  • Experience in program management, effective communication, stakeholder management, negotiating and influencing skills with a strong track record of achieving engagement from senior and cross-functional stakeholders
  • 8+ years experience in vendor program management
  • 5+ years of relevant experience in Software, Product, Marketing or Legal content localization
  • Experience solving problems, analyzing data and using data in solving and providing practical business insights
  • Experience with localization platforms, file formats and CAT tools that manage and/or automate the translation workflow
  • Experience working as part of a global, cross-functional team and working with all levels and teams across different locations

Preferred Qualification

  • M.A. in Translation, Linguistics, or similar field of study
  • Demonstrated knowledge of internationalization and localization standards and best practices
  • Experience with Linguistic QA and Localization QA testing
  • Experience as a team lead with ops performance accountability
Apply Now
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Social Marketing Lead, WhatsApp

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 2 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world.
This role will oversee both the strategic direction for the evergreen, always on social strategy, and the integration of social into larger campaign moments. We are looking for someone who is as equally comfortable running product education initiatives as they are developing key cultural moments. You know your memes, maybe this job description is a cake? Have you tried slicing into it?
WhatsApp is looking for a Social Marketing Lead to oversee and lead key work streams within the global WhatsApp marketing team. This role will be responsible for leading strategic development and execution of social marketing communications and initiatives that support and build the WhatsApp brand in the eyes of its users and communities across the Globe. This individual will have proven experience in developing social and editorial strategy, leading creative development, and partnering closely with cross functional partners. You will work with multiple internal teams (internal creative teams, communications, policy and consumer operations) as well as external vendors (creative and content agencies and moderation partners). You will focus on developing a global social strategy and content both on and off platform, as well as building external fame and visibility for our initiatives.
The ideal individual for this role has a strong background in developing creatively led brand-marketing campaigns (across the globe), a deep understanding of the cultural landscape, a unique passion for problem-solving, collaborating cross-functionally, and developing content that sparks conversation.
This person will also be expert at relationship building: open, tenacious, curious, and a champion for this program of work. Previous experience will have covered social marketing and multi-channel communications planning, using data to identify cultural insights and build compelling strategies for our community content.

Responsibilities

  • Develop and manage the execution of social marketing campaigns in partnership with internal and external creative and content teams
  • Lead the development of WhatsApp’s global social strategy and best in class social campaigns, delivering creative and culturally impactful content and initiatives
  • Publish and execute the social strategy, with a view to developing a team of community managers in the future
  • Partner with Brand marketing, Insights, Analytics, Communications and Media Delivery teams to ensure all initiatives are grounded in a solid base of community understanding and structured to deliver regular data-driven results
  • A champion of the WhatsApp brand and community making sure that our editorial agenda is protected and promoted
  • An expert in understanding what works for WhatsApp users and its community, making sure that the content we develop has the greatest impact and resonance
  • Analysis of cultural, community, media and market trends to inform strategic and creative development for content
  • Support approach for moderation working with our external partner, reinforcing tonal guidelines, response framework and measurement

Minimum Qualification

  • 7+ years advertising and marketing experience with experience in social marketing
  • Experience and appreciation of the unique role WhatsApp plays across various geographies
  • An experienced user of WhatsApp who understands the value it plays in users lives
  • Experience working with consumer-facing brands
  • Experience running high profile social presences, either directly brand side or indirectly through at an agency
  • Experience and literacy in social analytics, proving the impact of social across the business
  • Hands-on experience developing and executing creative, innovative, integrated social marketing campaigns
  • Experience collaborating within dynamic and matrixed organizations
  • Proven strategic experience designing and delivering impactful marketing solutions
  • Experience building, inspiring, and leading happy and productive teams
  • Thrive in a self-starter, fast-paced and changing environment
  • Proven creative sense and communication skills
  • Experience presenting to large audiences and to leadership stakeholders

Preferred Qualification

  • Marketing experience outside the US
  • Experience with crisis management and crisis response
  • Creative/content/social agency experience
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Integrated Brand Marketing Manager, WhatsApp

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 2 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world.
WhatsApp is looking for an experienced consumer marketer who is passionate about building brands and is experienced in developing and executing insights-driven brand and consumer marketing plans that move hearts and minds. In this role, you will be the bridge between the global and local consumer marketing teams, responsible for the development and execution of large-scale campaigns and brand moments across the world working with local teams to ensure local relevance and execution with excellence. This is a foundational role within the WhatsApp global marketing organization, that will play a critical role in the global development of the WhatsApp brand.
The ideal candidate will have strategic consumer marketing experience, developing cross-functional partnerships and running multi-channel campaigns and programs for a high-profile brand, within the CPG or consumer tech industries, or at an integrated creative or media agency. International experience and knowledge about diverse cultural, social and business landscapes is crucial. You will be expected to apply analytical rigor, a deep understanding of consumer and country-level market dynamics, and the right mix of brand and product knowledge to deliver effective marketing plans that truly move the needle.
This role will report to the Global Head of Integrated Marketing.

Responsibilities

  • Develop and manage a pipeline of global consumer campaigns across media, partnerships, experiential, editorial and creative
  • Lead the development of campaigns and go-to-market strategy for our global brand campaigns and tentpole moments - that meets our short and long term business goals
  • Inform our overall global brand strategy based on the performance of media, creative and media landscape in key markets
  • Partner closely with the teams listed below to identify opportunities and deliver integrated marketing campaigns: Product Marketing, Consumer Insights, Decision Science, Communications, Planning and Media investment, In-house Creative teams, Media and Advertising Agencies, Growth Marketing and Product Management
  • Track performance of campaigns to provide data-backed insights to optimize campaigns and find new opportunity areas
  • Track and measure campaign success [consumer data and subscription funnel data] with regular quant-driven check-ins with leadership
  • Prepare presentations and clearly communicate findings from initiatives to leadership and to the broader organization

Minimum Qualification

  • 7+ years of experience in managing and executing large scale consumer campaigns and long-term brand building through a diverse media mix
  • Experience driving customer acquisition and revenue growth through the implementation of digital and traditional media strategies
  • Experience in leading large multi-million dollar campaigns leadership experience with an understanding of communications and media planning
  • Experience developing teams and organizations
  • Experience working with media and creative agencies
  • Demonstrated experience in building and scaling teams, influencing cross-functional teams
  • Knowledge for consumers, with a demonstrated experience utilizing consumer research and data to drive actionable insights to inform marketing strategy and improve the consumer experience
  • Experience in leading multiple workstreams in tangent, with demonstrated experience driving compelling consumer narratives and collaborative partnerships with product partners, Creative teams, and other cross-functional teams
  • Experience influencing effectively cross-functionally across all levels of management
  • Experience managing multiple campaigns at the same time, and working with many different internal and external teams to ensure we are launching our programs seamlessly, and to the highest impact

Preferred Qualification

  • A deep understanding of WhatsApp as a global brand and product
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Product Design Director, WhatsApp

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

WhatsApp is looking for an experienced Product Design Manager to lead a team of designers. Candidates must have strong mentoring and communication skills. The role combines growing and managing a team with hands-on design. Candidates must also have strong visual and interaction skills and the ability to help shape product strategy.

WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 2 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world.

Candidates will be natural at building influence in cross-functional partnerships and creating a path to success for the people you manage. You thrive in a flat, fast-moving organization where you can use lightweight processes, creative ideas and quick iteration to have a huge impact. You should also be excited about staying hands-on with product design when necessary, evolving design standards and experiences.

Competitive Salary including the following benefits apply:
Medical Benefits
Dental Benefits
Vision Benefits
Pension Benefits
Life Assurance
Childcare Benefits
Gym Benefits
Transport benefits
Laundry Benefit

Posted: 10th September 2020
Closing date: 1st November 2020

Responsibilities

  • Drive product design with a team of world-class designers, engineers, product managers, analysts and UX researchers.
  • Recruit new designers and actively participate in the hiring process.
  • Establish a strong, collaborative design practice with a healthy feedback culture.
  • Roll up your sleeves and contribute as a designer when necessary.

Minimum Qualification

  • Senior people management, team development, and recruiting experience.
  • Being a WhatsApp user yourself and understand how it is used by people around the world.
  • 8+ years of experience working collaboratively with engineering, design and user research teams.
  • Organizational and analytical experience.
  • 10+ years of experience in Product Design.
  • Passion for and experience in designing for global audiences and people in emerging markets.
Apply Now

Our open positions

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Product Marketing Manager

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 1.5 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world. WhatsApp is seeking an exceptional individual to serve as Product Marketing Manager for our business and commerce products. If you are a leader who has demonstrated experience in business and product strategy and commercialisation, has an empathy for both consumers and businesses, has a strong bias for action and rolling up your sleeves to get things done, and wants to unlock the potential of WhatsApp to serve millions of businesses, we would be excited to hear from you. In this role, you will be expected to identify key market requirements/opportunities, manage our go-to-market plans and coordinate cross-functional teams to bring great solutions to businesses and the community. You will do this in close partnership with several other functions, including Product Management, Engineering, PR, and Partnerships. This is a full-time global position based with the WhatsApp team based in London.

Competitive Salary including the following benefits apply:

Medical Benefits Dental Benefits Vision Benefits Pension Benefits Life Assurance Childcare Benefits Gym Benefits Transport benefits Laundry Benefit
Date posted: 9th October 2020
Closing date: 5th November 2020

Responsibilities

  • Drive inbound product marketing
  • Be the voice of the market through industry research, competitive analysis, quantitative analysis, and structured qualitative feedback from businesses through direct engagement.
  • Drive go-to-market strategy and execution: Test and launch new products in market through alphas/betas, product positioning and messaging, launch strategy, and scaled adoption. Lead a global cross-functional team to launch products in the market and drive product adoption.
  • Demonstrate capacity to communicate large-scale concepts

Minimum Qualification

  • 6+ years work experience in technology or internet technology, digital marketing, product development, and/or strategy consulting.
  • Analytical, data driven decision-maker.
  • Leadership experience working in a cross-functional environment.
  • Demonstrated experience partnering with Product Management and Engineering teams.

Preferred Qualification

  • MBA or other relevant advanced degree.
  • Experience in local, search and payments.
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Strategic Partner Manager, WhatsApp

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

WhatsApp is seeking an exceptional individual to serve as a partner manager for our strategic partners and clients in India. If you are a highly motivated team player who has experience in business and product strategy, has a strong bias for action and rolling up your sleeves to get things done, and wants to unlock the potential of WhatsApp to serve millions of businesses, we would be excited to hear from you. This role is focused on growing our WhatsApp Business API product which serves mid and large sized clients globally. The ideal candidate will have strong channel and SaaS experience, especially in a revenue oriented role with direct ownership for driving goals. The role requires both building and delivering the country GTM strategy with emphasis on successful client outcomes, via joint planning, negotiating commercials, tracking projects and working with cross functional teams and external partners and stakeholders effectively. The candidate will possess proven analytical skills and the ability to effectively influence & communicate cross-functionally with senior levels of management. The candidate will thrive in a team-oriented environment, working cross-functionally with the Product, Business Development, Marketing, Operations and Engineering teams to develop new ways we can improve the WhatsApp Business Messaging experience. This is a full-time position based in our Gurugram office with frequent travel expected within the country.

Responsibilities

  • Develop new business deals, manage relationships at senior levels and execute against plans for key strategic accounts
  • Be a growth driver for scaling business and revenue through demonstrated success
  • Along with cross-functional teams, create, maintain and influence relationships with key ecosystem players in the country to help establish a narrative of WhatsApp for good
  • Responsible for managing pipeline information and client relationships to identify potential new business leads, growth opportunities or future competitive trends
  • Maintain account plans and build close working relationships with key stakeholders in the marketplace
  • Present to and consult with management on business trends with a view to developing new services, products, and distribution channels
  • Provide an objective commercial viewpoint based on an in-depth understanding and analysis of commercial and competitive information
  • Develop and execute the partnership strategies and programs to enable our product and business strategy
  • Work with product and engineering teams to identify product gaps that can be addressed through partnerships
  • Proactively identify and analyze complex, long-term, critical infrastructure problems alongside cross-functional leaders and stakeholders
  • Achieve alignment in ambiguous or contentious areas to drive product decisions

Minimum Qualification

  • Experience in cPaaS, SaaS or enterprise software environments. Sales and Channel management experience creating, negotiating and closing complex deals
  • Knowledge of user needs, gathering requirements, and defining scope
  • Experience operating autonomously across multiple teams, demonstrated critical thinking, and thought leadership
  • Analytical and problem-solving experience with large-scale systems
  • Experience establishing work relationships across multi-disciplinary teams and multiple partners in different time zones
  • Capacity to get things done at short notice while collecting information from a variety of internal and external sources
  • Graduate degree or MBA
  • 10+ years of experience delivering partnerships with meaningful new customer and/or revenue impact

Preferred Qualification

  • Experience in building or managing partnerships and programs around messaging and/or commerce
  • Product Management experience
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Content Strategist, Customer operations, WhatsApp

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

WhatsApp is a fast, simple and reliable way to talk to anyone in the world. Around 2 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world.
WhatsApp Customer Operations' mission is to make each user feel like WhatsApp was made for them. WhatsApp Customer Operations' focus is on supporting our users through both direct support interactions as well as scalable solutions, and on improving the health of our products by helping people understand how to use them. Those who join our teams are very passionate about solving people’s issues, and are strong advocates for WhatsApp users.

Responsibilities

  • Oversee the content strategy for a product area or set of features, draft clear, actionable support content based on the strategy
  • Apply, maintain, and evangelize content standards and best practices, help to evolve WhatsApp's voice
  • Collaborate with operations, product, marketing, communications, and legal to explain complicated product and policy concepts in simple, jargon-free language
  • Manage multiple complex projects simultaneously while maintaining close attention to detail and meeting tight, frequently changing deadlines
  • Leverage data to improve WhatsApp's support experiences and troubleshoot known issues
  • Continually assess the tools, technology and processes used for content management, with full responsibility for change management when needed
  • Collaborate with multiple cross-functional partners to gain alignment on key strategic initiatives

Minimum Qualification

  • Bachelor's degree in English, Journalism, Communications (or related field) or equivalent experience
  • 8+ years working experience with content for tech or websites
  • Project management experience ideally on complex projects
  • Experience in planning and writing online help content and customer support responses

Preferred Qualification

  • Experience with content analytics tools
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Support Experience Engineer - Tools & Automation, WhatsApp Customer Operations

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 2 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world. People interact with businesses on WhatsApp every day. We’re working to make that even easier – so everyone on WhatsApp can find the local businesses they need.
WhatsApp Customer Operations' mission is to make each user feel like WhatsApp was made for them. WhatsApp Customer Operations' focus is on supporting our users through both direct support interactions as well as scalable solutions, and on improving the health of our products by helping people understand how to use them. Those who join our teams are very passionate about solving people’s issues, and are strong advocates for WhatsApp users.
WhatsApp is looking for a full-time team member to join the Customer Operations' team. We value both 1:1 interactions with users and driving solutions at scale, and we count on Support Experience Engineers to build our tooling in order to balance these needs.

Responsibilities

  • Extend our support platform and internal tools by building workflows and high-quality tools that enable operations to scale
  • Code using primarily PHP/Hack and JavaScript/React
  • Guide design and code reviews
  • Use software engineering skill sets to drive meaningful business impact by looking at problems through an operational lens
  • Business case development to support new and improved processes for consumers, businesses and partners that leverage our products.
  • Work extensively with our cross-functional stakeholders like engineering, product management, legal, partnerships, business development and marketing.
  • Drive and measure tool health, while supporting bug and incident management processes.
  • Communicate and collaborate cross-functionally to align priorities with stakeholders across WhatsApp and influence organizational roadmaps.
  • Gather, analyze and utilize relevant data to develop ways to improve the overall support experience

Minimum Qualification

  • BA / BSc degree in Engineering, Computer Science or related field or international equivalent
  • 4+ years of programming experience
  • 4+ years of project management experience communicating with people at all levels (internal and external)
  • Analytical-thinking and problem-solving experience
  • Experience working across a global multicultural and multilingual team, solving problems and designing business operations from scratch
  • Experience communicating with cross-functional partners (both technical and non-technical audiences)

Preferred Qualification

  • Ability to work autonomously and prioritize work with minimal input
  • Proven ability to collaborate and communicate across a global team
  • Experience with internal tool development incorporating WFM capabilities and bug management
  • Experience with customer support/operations software-oriented projects
  • Knowledgeable in driving solutions for global operational teams
  • Time management and multitasking abilities
  • Experience with process change management or process improvement
  • Experience working in a technology company, consulting firm or equivalent fast-paced environment
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Channel Partner Manager, WhatsApp Partnerships, India

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

This role is focused on growing our WhatsApp Business API partner channel which serves mid and large sized clients globally via our channel partners. The Channel Partner Manager will have strong channel and SaaS experience. This candidate should have strong deal, strategy and relationship management experience to grow and accelerate our partner GTM strategy within their specific region and partners. The ideal candidate will possess a strong channel sales or partnerships background that enables them to engage with our resellers and channel partners across the organizations at the VP/SVP level. Candidates should also have a demonstrated ability to think strategically and analytically about business, product, and technical challenges, with the ability to build and convey compelling value propositions, and work organisationally to build consensus. We are looking for candidates that are creative, aggressive, and looking to expand their channel partners as measured by customer, volume, and revenue growth. This role is based in Gurgaon.

Responsibilities

  • Manage select WhatsApp Business API partners in the region to support scaling of the product and growing the business
  • Set targets and goals within Partner aligned to regional expectations and ensure delivery against plans
  • Responsible for managing pipeline information and local client relationships to identify potential new business leads, growth opportunities or future competitive trends
  • Maintain account plans and build close working relationships with key stakeholders in the marketplace
  • Present to and consult with management on business trends with a view to developing new services, products, and distribution channels
  • Provide an objective commercial viewpoint based on an in-depth understanding and analysis of commercial and competitive information
  • Proactively identify and analyze complex, long-term, critical infrastructure problems with cross functional leaders and stakeholders
  • Support ideation, partnership development, and launch of innovative business products and services
  • Present to and consult with management on business trends with a view to developing new services, products, and distribution channels
  • Along with cross functional teams, create, maintain and influence relationships with key ecosystem players in the region to help establish a narrative of WhatsApp business products

Minimum Qualification

  • Seasoned track record of growing channel partnerships with meaningful new customer and/or revenue impact
  • Strong history of building and driving pipeline within channel partners by evangelising and collaborating with partner sales organizations
  • Experience in building or managing partnerships and programs around messaging systems in a large-scale environment
  • Experience in cPaaS, SaaS or enterprise software environments
  • Proven history of exceeding channels sales or direct sales quotas
  • Ability to forecast channel revenue accurately with strong CRM skills
  • Strong analytical skills to determine which programs work and insight to build on that experiences
  • 8+ years of experience in Channel partnerships or sales
  • Experience operating autonomously across multiple teams, demonstrated critical thinking, and thought leadership
  • Analytical and problem-solving experience with large-scale systems
  • Experience establishing work relationships across multi-disciplinary teams and multiple partners in different time zones
  • Capacity to get things done at short notice while collecting information from a variety of internal and external sources
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Communications Manager, WhatsApp

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

WhatsApp is seeking an experienced Communications Manager to be a part of our growing team to strengthen company’s communications efforts in India, based in Gurgaon. The successful candidate will come with a deep consumer focus and have an understanding of the evolving tech-policy ecosystem, be an excellent writer, with strong experience in developing and executing high-profile national and regional communications programs, managing press relations and handling corporate issues besides coming with a strong consumer-focus. The role is hands-on, and will manage proactive and reactive communications, from strategy to messaging to execution. This role will report to the Communications Director, WhatsApp India

Responsibilities

  • Develop and execute communications strategies and initiatives to support WhatsApp’s product, platform, monetization, policy and consumer efforts in India
  • Interface and consult regularly with cross-functional teams across the company, many of whom are in California
  • Educate users, press, bloggers, analysts and influencers about core WhatsApp products and initiatives
  • Drive positive coverage across a broad range of media, including consumer, business and advertising trade outlets
  • Protect and enhance the reputation of Facebook and its products
  • Support and manage the creation of press materials and customer/partner reference programs
  • Have good understanding and knowledge of India
  • Manage agency support in India
  • Organize press briefings, media sessions, and events
  • Prepare briefing materials and manage executive spokespeople

Minimum Qualification

  • Minimum bachelors degree, post-graduate or professional degrees preferred
  • Minimum 8 years professional experience, both agency and in-house preferred
  • Exemplary verbal and written communication skills
  • Must be fluent in English
  • Ability to manage multiple projects simultaneously
  • Ability to work autonomously in a fast-paced, high-growth environment
  • Ability to think, plan, and execute resourcefully
  • Experience in the consumer and internet technology industry a plus
  • Passion for WhatsApp products essential
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Manager, Trust and Safety Business Integrity, WhatsApp

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 2 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world.

Responsibilities

  • Lead and enable a high-performing team to deliver on goals as they provide superb 1:1 support, enabling deeper and more scalable solutions
  • Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results
  • Understand top abuse concerns and other quality, user and business insight data, and support your team in making recommendations to improve our product, policies, and procedures to keep the platform safe
  • Deliver projects involving quantitative analysis, operational workflow improvements, and improving the user experience
  • Use signals and insights to develop ideas for scalable solutions to support our users
  • The role will require tight coordination with global cross-functional teams including Data Science, Product, Engineering and others to prioritize, problem solve, and develop solutions related to spam
  • Advocate for users, partnering with global and cross-functional teams to develop global solutions
  • Be a thought leader for data-informed initiatives and guide the team’s direction overall

Minimum Qualification

  • BA/BS or equivalent 4 year university degree
  • 6+ years of experience in an operations, spam, risk/fraud, consulting or related environment
  • 3+ years of work experience in people management
  • Analytical and problem-solving skills
  • Ability to assess, analyze and resolve issues, and distill into communication
  • Analytical skills, with experience solving problems using data and providing practical business insights
  • 1+ years experience using WhatsApp

Preferred Qualification

  • Experience with SQL, data analysis, visualization tools, or programming languages such as Python or Java
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Channel Partner Manager, WhatsApp, Indonesia

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

This role is focused on growing our WhatsApp Business API partner channel which serves mid and large sized clients globally via our channel partners. The Channel Partner Manager will have strong channel and SaaS experience. This candidate should have strong deal, strategy and relationship management experience to grow and accelerate our partner GTM strategy within their specific region and partners. The ideal candidate will possess a strong channel sales or partnerships background that enables them to engage with our resellers and channel partners across the organizations at the VP/SVP level. Candidates should also have a demonstrated ability to think strategically and analytically about business, product, and technical challenges, with the ability to build and convey compelling value propositions, and work cross-organizationally to build consensus. We are looking for candidates that are creative, aggressive, and looking to expand their channel partners as measured by customer, volume, and revenue growth. The role is based in Jakarta, Indonesia.

Responsibilities

  • Manage select WhatsApp Business API partners in the region to support scaling of the product and growing the business
  • Set targets and goals within Partner aligned to regional expectations and ensure delivery against plans
  • Responsible for managing pipeline information and local client relationships to identify potential new business leads, growth opportunities or future competitive trends
  • Maintain account plans and build close working relationships with key stakeholders in the marketplace
  • Present to and consult with management on business trends with a view to developing new services, products, and distribution channels
  • Provide an objective commercial viewpoint based on an in-depth understanding and analysis of commercial and competitive information
  • Proactively identify and analyze complex, long-term, critical infrastructure problems with cross functional leaders and stakeholders
  • Support ideation, partnership development, and launch of innovative business products and services
  • Present to and consult with management on business trends with a view to developing new services, products, and distribution channels
  • Along with cross functional teams, create, maintain and influence relationships with key ecosystem players in the region to help establish a narrative of WhatsApp business products

Minimum Qualification

  • Seasoned track record of growing channel partnerships with meaningful new customer and/or revenue impact
  • Strong history of building and driving pipeline within channel partners by evangelising and collaborating with partner sales organizations
  • Experience in building or managing partnerships and programs around messaging systems in a large-scale environment
  • Experience in cPaaS, SaaS or enterprise software environments
  • Proven history of exceeding channels sales or direct sales quotas
  • Ability to forecast channel revenue accurately with strong CRM skills
  • Strong analytical skills to determine which programs work and insight to build on that experiences
  • 8+ years of experience in Business Development
  • Experience operating autonomously across multiple teams, demonstrated critical thinking, and thought leadership
  • Analytical and problem-solving experience with large-scale systems
  • Experience establishing work relationships across multi-disciplinary teams and multiple partners in different time zones
  • Capacity to get things done at short notice while collecting information from a variety of internal and external sources
  • Bahasa language is a must
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Channel Partner Manager, WhatsApp

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

In this role you will have the opportunity to help grow our WhatsApp Business API partner channel, that serves mid and large sized clients globally. Our Channel Partner Managers have strong deal, strategy and relationship management experience to accelerate our partner go-to-market strategy as well as strong channel and SaaS expertise. The ideal candidate will possess a strong channel sales or partnerships background that enables them to engage with our resellers and channel partners across the organizations at the VP/SVP level. In order to succeed in this role, you will need the ability to think strategically and analytically about business, product, and technical challenges while building and conveying compelling value propositions and working cross functionally to influence consensus. You'll be encouraged to exercise your creativity as we look to expand our channel partner footprint as measured by customer, volume and revenue growth.

Responsibilities

  • Manage select WhatsApp Business API partners in the region to support scaling of the product and growing the business
  • Set targets and goals in alignment with regional expectations and ensure delivery against plans
  • Managing pipeline information and local client relationships to identify potential new business leads, growth opportunities or future competitive trends
  • Maintain account plans and build close working relationships with key stakeholders in the marketplace
  • Present to and consult with management on business trends with a view to developing new services, products, and distribution channels
  • Provide an objective commercial viewpoint based on an in-depth understanding and analysis of commercial and competitive information
  • Proactively identify and analyze complex, long-term, critical infrastructure problems with cross functional leaders and stakeholders
  • Support ideation, partnership development, and launch of innovative business products and services
  • Along with cross functional teams, create, maintain and influence relationships with key ecosystem players in the region to help establish a narrative of WhatsApp business products

Minimum Qualification

  • 5+ years of experience in Business Development or equivalent relevant experience
  • Experience growing channel partnerships with new customers and generating revenue impact
  • Experience building and driving pipeline within channel partners by evangelising and collaborating with partners' sales organizations
  • Experience in building or managing partnerships and programs
  • Experience forecasting channel revenue accurately with strong CRM skills
  • Experience analyzing data to drive business decisions and strategy
  • Experience establishing work relationships across multi-disciplinary teams and multiple partners
  • Analytical and problem-solving experience
  • Fluency in English

Preferred Qualification

  • Experience managing partnerships and programs around messaging systems in a large-scale environment
  • Experience in cPaaS, SaaS or enterprise software environments
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Manager, Trust & Safety Operations - WhatsApp

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 2 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world.
The Team Lead will manage WhatApp’s Risk Operations team and will be responsible for end-to-end fraud management for WhatsApp’s payments products. This team provides thought leadership, project management and operational execution for the design and implementation of risk management processes. This leader will provide direction, coaching, and mentorship to a diverse, motivated team of individual contributors, help shape the team's long-term vision, devise and drive global goals, and identify opportunities to drive change to help WhatsApp provide the best payments experience for our community.

Responsibilities

  • Lead our Payments Risk Ops team to drive measurable business outcomes enabling product adoption while minimizing risk exposure
  • Become an expert in core risk infrastructure, tools, systems, and data
  • Understand top fraud drivers and other qualitative insights, and support your team in making recommendations to improve our product, policies, and procedures to keep the platform safe
  • Lead a high-performing team by establishing team goals and working with direct reports on strategies for executing at scale, measuring progress and sharing results
  • Be a thought leader and guide the team’s direction overall
  • Advocate for users, partnering with global and cross-functional teams to develop global solutions
  • Work closely with global cross-functional partners to prioritize, problem solve, and develop solutions related to spam

Minimum Qualification

  • 6+ years of experience in an operations, spam, risk, fraud or related environment
  • 2+ years of work experience in people management
  • Experience in assessing, analyzing and resolving issues, and distilling into communication
  • Experience with analytics and experience solving problems using data and providing practical business insights
  • 1+ years experience using WhatsApp

Preferred Qualification

  • Experience with SQL, data analysis, visualization tools, or programming languages such as Python or Java
  • BA/BS or equivalent 4 year university degree
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Product Manager, WhatsApp

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 2 billion people around the world use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world. As a Product Manager, you will be involved in every aspect of the product development process, from brainstorming the next product innovation to working directly with designers and engineers to implement features. You will use your start-up mindset and your full range of product development skills to produce elegantly simple features. You’ll be expected to push the boundaries of what’s possible in a mobile app, while sharing in our healthy obsession for quality and attention to detail. Competitive Salary including the following benefits apply: Medical Benefits, Dental Benefits, Vision Benefits, Pension Benefits , Life Assurance, Childcare, Benefits, Gym Benefits, Transport benefits, Laundry Benefit * Posted: 07/09/2020 * Closing date: 05/10/2020

Responsibilities

  • Be an advocate for the global WhatsApp user.
  • Display strong leadership, organizational and execution skills.
  • Incorporate data, research and market analysis to inform product strategies and roadmaps.
  • Build a great team environment in partnership with engineers and other cross-functional colleagues.
  • Understand Facebook’s strategic and competitive position and deliver products that are aligned with our mission and recognized as the best in the industry.
  • Drive product development from small features to entirely new products.
  • Work hands-on with designers and engineers to implement and build new features that meet our standards of simplicity and quality.
  • Maximize efficiency in a constantly evolving environment where the process is fluid and creative solutions are the norm.

Minimum Qualification

  • Experience building and shipping applications or software of features/products that encompass an end-to-end experience within a large-scale, ambiguous domain.
  • Experience in technical architecture of mobile applications.
  • Experience designing user interfaces.
  • Experience driving projects with cross-functional colleagues.
  • Familiarity with WhatsApp product

Preferred Qualification

  • Experience of going through a full product lifecycle, integrating customer feedback into product requirements, driving prioritization and pre/post-launch execution.
  • Experience leading a cross-functional team of world-class individuals.
  • Experience developing social products, technologies and platforms.
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Director of Partnerships, Whatsapp India

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

WhatsApp is seeking a seasoned and entrepreneurial executive to grow our Business Messaging business in India. This is a senior leadership position that requires strategic, operational and product expertise. With over 400M active users in India, this is a unique opportunity to lead a business unit that has the potential to accelerate digitization and positively impact the country. This person will be responsible building the team, growing our partnership ecosystem, improving our solutions for the market, and ultimately delivering sustained adoption and revenue growth of business messaging across the platform. This is a full-time position based in Gurgaon and will report to the Head of WhatsApp, India.

Responsibilities

  • Grow and lead the WhatsApp Partnership team. This role will have responsibility for driving adoption and revenue growth of Business Messaging in India
  • Develop and execute the strategy, business plan, and programs to scale the adoption of solution over the WhatsApp Business API by consumers, businesses, and government agencies
  • Build networks across cross-functional teams including sales, marketing, and product to drive alignment and execution
  • Identify and drive new solutions and/or areas of improvement in product, process, or policy in order to significantly improve execution speed, scale, efficiency, and impact of API deployments.
  • Build and manage a large and diverse ecosystem of Integration partners that will deliver our target quality, speed, and scale

Minimum Qualification

  • Entrepreneurial mindset and experience running a business [unit] with responsibility for sales and P&L
  • 15+ years in the enterprise software space with experience managing and scaling ISV and/or system integrator partner networks
  • Strategic and analytical thinker with experience selling major deals / partnerships and influencing CXO decision makers
  • Able to lead cross-functional teams and align stakeholders across teams and geographies

Preferred Qualification

  • Masters or MBA
  • CS / Engineering background
  • Worked in multiple geographies
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Director, WhatsApp Payments - India

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

WhatsApp is seeking an experienced and entrepreneurial individual to lead our Payments business in India. [With 400M+ active users in India, this is a unique opportunity to build a globally significant and socially important payments business and brand.] This is a senior leadership position that requires payments and product experience as well as a track record of success leading partnerships and business development in India. You would be responsible for the growth of WhatsApp's Payment service in India. This would include setting customer acquisition and business strategies, managing strategic partner initiatives and building relationships with other key constituents in market. This leader will also need to develop a close partnership with product and engineering teams to influence direction and to effectively represent WhatsApp’s long term strategy in Payments for India. This is a full-time position based with the WhatsApp partnerships team and will report to the Head of WhatsApp, India.

Responsibilities

  • Develop and execute strategy, business plans, and programs to drive adoption of WhatsApp Pay by consumers and businesses
  • Design and build the WhatsApp Pay organization to play a key role in driving close collaboration with internal/functional groups in India
  • Build networks across cross-functional teams including sales, marketing, and product to drive alignment and execution
  • Manage and influence a broad range of executive stakeholders across the industry including banks, regulators, and partners

Minimum Qualification

  • 15+ years of work experience in Banking and Payments
  • Managed and scaled an organization with significant GMV and with ownership of P&L
  • Able to lead cross-functional teams to drive results
  • Strategic and analytical thinker with experience selling major deals / partnerships, raising capital, and influencing CXO decision makers
  • Entrepreneurial mindset and experience standing up and growing a business [unit]

Preferred Qualification

  • Masters or MBA preferred
  • Led cross-functional teams and managed businesses in multiple geos
  • Software & Start-up experience
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Executive Assistant, WhatsApp

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

Facebook is seeking an experienced Executive Assistant to support a VP along with other Directors within WhatsApp. The person in this role will need to be a masterful problem-solver and an organizational force given complex calendaring and heavy travel planning. Additionally, the ideal candidate will have exceptional communication skills, and will be resourceful in building relationships across the larger Facebook ecosystem. This position is full-time.

Responsibilities

  • Coordinate internal and external meetings for multiple executives
  • Manage hectic and complex calendars
  • Prepare expense reports and purchase requisitions
  • Coordinate both domestic and international travel arrangements
  • Organize space planning and large offsite events
  • General office duties as needed
  • Build cross-functional relationships between departments

Minimum Qualification

  • 4+ years of experience providing administrative support to 1 or more executives
  • 4+ years of experience coordinating travel logistics on behalf of 1 or more executives
  • 4+ years of calendar management and expense report management experience for 1 or more executives
  • Experience prioritizing multiple projects
  • Experience with Microsoft Office and Google Suite

Preferred Qualification

  • BA/BS
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Lead Counsel, Product, WhatsApp

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

WhatsApp is the world’s fastest growing communication service with over 2 billion active users globally. We help bring friends, families, communities, soccer groups, storm chasers and millions of others together. We are just getting started. We are looking for the best individuals to grow and support this incredible community of users. WhatsApp has been ranked as one of the Top 25 Most Downloaded apps in over 100 countries on the App Store and has received over 5 billion installs on Google Play. We are looking for a motivated, experienced and versatile Lead Counsel. In this role, you will provide broad legal support to our core product team and enable continued innovation for our community of users. We are looking for a lawyer who is flexible to adapt to changing priorities and organizational needs, able to operate independently in a fast-paced environment, and comfortable working cross-functionally with product, engineering, policy, marketing, operations and communications teams as well as other Legal department subgroups. This is a full-time position. This role will be based in London.

Responsibilities

  • Act as primary legal advisor for product and engineering teams
  • Provide legal advice across complex and multifaceted legal issues, covering many subject areas, such as data protection and regulations, intermediary liability, consumer protection, data security, e-commerce, payments, integrity and other global legal frameworks applicable to WhatsApp
  • Collaborate with subject matter experts to analyze and communicate legal risks to the business
  • Coordinate with public policy, communications, product management, product marketing, trust and safety, and other cross-functional teams on external communications, policy development, product development and launches
  • Lead consensus building and drive coordination with other members of the Legal team
  • Travel domestically and internationally as required

Minimum Qualification

  • UK qualified lawyer with 5+ years PQE of combined law firm and/or in-house experience with internet or technology companies
  • Experience with product or regulatory counseling related to the above subject areas
  • Experience successfully taking on projects involving unfamiliar subject matters, and working effectively with cross-functional teams
  • Excellent interpersonal skills with a strong commitment to professionalism and collegiality

Preferred Qualification

  • Experience supporting a global team at a messaging services provider or other Internet services and technology company
  • Demonstrated ability to work on multiple projects
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Technical Specialist, WhatsApp Product Operations [Calling]

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 1 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world.

WhatsApp Product Operations team’s mission is to proactively advocate for a flawless WhatsApp experience. Those who join our teams are very passionate about maintaining a high product quality and ensuring a good user experience.

We are searching for a Technical Specialist to join our growing team. If you are constantly looking for solutions to problems, love tinkering with smartphones, and are passionate about finding ways to be more efficient and effective, this is the role for you! We are a team that thrives on identifying ways to get the job done, and leveraging individuals unique backgrounds and strengths to contribute to team goals. Using your start-up mindset and your experience with smartphones, you will help support and test awesome features used by millions of WhatsApp users.

Flexibility to adapt to changing priorities and being excited to operate independently in a fast-paced and growing environment is a must. This is a full-time position based in Menlo Park, California.

Responsibilities

  • Become a technical experts in our mobile app and a source of information to the rest of WhatsApp Community Operations team
  • Act as a tier 3/escalation between customer operations support team and internal engineering team to ensure effective technical resolution for reported user issues
  • Separate mobile platform issues from application bugs and advise the tier 1 & 2 support on how to communicate workaround or intended fix and its timeline
  • Investigate, triage, escalate and follow up on issues reported with our internal bug tracker system within SLA
  • Monitor users' signals to ensure new version releases are delivered smoothly within the planned schedule and meet the high bar of our product quality
  • Conduct ad-hoc testings and participate in weekly QA scrum testings
  • Deep dive on specific user pain points, gather supporting data, and partner with engineering and product management team to drive up product quality
  • Report on weekly releases and bugs
  • Evaluate the organization of team workflow to flag issue faster to the engineering team
  • Update and evolve team workflow's documentation

Minimum Qualification

  • BA/BS
  • 1+ years experience in tier 3/escalation support
  • Demonstrated understanding of mobile operating system
  • Demonstrated understanding of VoIP on Android, iOS and/or Windows mobile operating systems
  • 1+ years of experience developing or troubleshooting on smartphone platforms
  • Demonstrated experience multitasking and managing competing priorities
  • Demonstrated experience balancing independence tasks/goals while contributing to team goals and collaborating with other team members
  • Must obtain work authorization in country of employment at the time of hire, and maintain ongoing work authorization during employment
  • No international relocation

Preferred Qualification

  • 1+ years experience in product or QA testing
  • Understanding of Facebook and WhatsApp
  • Experience with SQL
  • Experience working with remote teams
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Localization Vendor Program Manager

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 2 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world. Customer Operations’ focus is to support and educate the people and businesses who use our products through direct interactions and scalable solutions. We develop processes to help improve the health of our products and work with cross-functional partners to ensure a high-quality experience on our platforms. You will gain experience and make an impact in a fast-growing organization. Those who join our teams are very passionate about solving people’s issues, and are strong advocates for WhatsApp users globally. If you like helping people, Customer Operations is for you.

Responsibilities

  • Shape and drive the Localization outsourcing strategy, identify optimal vendor and delivery model that optimizes for scale, best-in-class user experience and localization quality to fit the Localization team business needs in the short and long term
  • Manage the overall relationships with our localization vendors. Tasks performed by the service providers include translation, review, multimedia localization and other language-related services, including localization engineering and workflow optimization
  • Partner with internal Localization and Business teams to define KPIs and success criteria across vendors, including reporting on operational performance targets, workflow coverage, output/productivity and quality
  • Drive exceptional service quality in all facets of the program through reinforcing high standards and coordinating cross-team quality assurance efforts
  • Manage short/medium/long term capacity planning for large multi-skilled team – working with key business stakeholders and vendors to define headcount needs, staffing plans and manage resourcing to execute against operational targets and achieve business objectives
  • Create, update and maintain all vendor contracts for the Localization team
  • Manage training, on-boarding and knowledge transfer to and from the vendor in collaboration with WhatsApp's global learning team
  • Manage and document day-to-day operations for our localization services vendor engagement required to roll out initiatives/programs. Create, publish and manage Vendor communications and Internal communications to make sure all team members — WhatsApp and Vendor — are aware of project status, initiatives, contract changes, and any other communications that require the worldwide team's understanding.

Minimum Qualification

  • Bachelor's degree and/or Master's Degree or equivalent degree
  • Experience in program management, effective communication, stakeholder management, negotiating and influencing skills with a strong track record of achieving engagement from senior and cross-functional stakeholders
  • 8+ years experience in vendor program management
  • 5+ years of relevant experience in Software, Product, Marketing or Legal content localization
  • Experience solving problems, analyzing data and using data in solving and providing practical business insights
  • Experience with localization platforms, file formats and CAT tools that manage and/or automate the translation workflow
  • Experience working as part of a global, cross-functional team and working with all levels and teams across different locations

Preferred Qualification

  • M.A. in Translation, Linguistics, or similar field of study
  • Demonstrated knowledge of internationalization and localization standards and best practices
  • Experience with Linguistic QA and Localization QA testing
  • Experience as a team lead with ops performance accountability
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Social Marketing Lead, WhatsApp

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 2 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world.
This role will oversee both the strategic direction for the evergreen, always on social strategy, and the integration of social into larger campaign moments. We are looking for someone who is as equally comfortable running product education initiatives as they are developing key cultural moments. You know your memes, maybe this job description is a cake? Have you tried slicing into it?
WhatsApp is looking for a Social Marketing Lead to oversee and lead key work streams within the global WhatsApp marketing team. This role will be responsible for leading strategic development and execution of social marketing communications and initiatives that support and build the WhatsApp brand in the eyes of its users and communities across the Globe. This individual will have proven experience in developing social and editorial strategy, leading creative development, and partnering closely with cross functional partners. You will work with multiple internal teams (internal creative teams, communications, policy and consumer operations) as well as external vendors (creative and content agencies and moderation partners). You will focus on developing a global social strategy and content both on and off platform, as well as building external fame and visibility for our initiatives.
The ideal individual for this role has a strong background in developing creatively led brand-marketing campaigns (across the globe), a deep understanding of the cultural landscape, a unique passion for problem-solving, collaborating cross-functionally, and developing content that sparks conversation.
This person will also be expert at relationship building: open, tenacious, curious, and a champion for this program of work. Previous experience will have covered social marketing and multi-channel communications planning, using data to identify cultural insights and build compelling strategies for our community content.

Responsibilities

  • Develop and manage the execution of social marketing campaigns in partnership with internal and external creative and content teams
  • Lead the development of WhatsApp’s global social strategy and best in class social campaigns, delivering creative and culturally impactful content and initiatives
  • Publish and execute the social strategy, with a view to developing a team of community managers in the future
  • Partner with Brand marketing, Insights, Analytics, Communications and Media Delivery teams to ensure all initiatives are grounded in a solid base of community understanding and structured to deliver regular data-driven results
  • A champion of the WhatsApp brand and community making sure that our editorial agenda is protected and promoted
  • An expert in understanding what works for WhatsApp users and its community, making sure that the content we develop has the greatest impact and resonance
  • Analysis of cultural, community, media and market trends to inform strategic and creative development for content
  • Support approach for moderation working with our external partner, reinforcing tonal guidelines, response framework and measurement

Minimum Qualification

  • 7+ years advertising and marketing experience with experience in social marketing
  • Experience and appreciation of the unique role WhatsApp plays across various geographies
  • An experienced user of WhatsApp who understands the value it plays in users lives
  • Experience working with consumer-facing brands
  • Experience running high profile social presences, either directly brand side or indirectly through at an agency
  • Experience and literacy in social analytics, proving the impact of social across the business
  • Hands-on experience developing and executing creative, innovative, integrated social marketing campaigns
  • Experience collaborating within dynamic and matrixed organizations
  • Proven strategic experience designing and delivering impactful marketing solutions
  • Experience building, inspiring, and leading happy and productive teams
  • Thrive in a self-starter, fast-paced and changing environment
  • Proven creative sense and communication skills
  • Experience presenting to large audiences and to leadership stakeholders

Preferred Qualification

  • Marketing experience outside the US
  • Experience with crisis management and crisis response
  • Creative/content/social agency experience
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Integrated Brand Marketing Manager, WhatsApp

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 2 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world.
WhatsApp is looking for an experienced consumer marketer who is passionate about building brands and is experienced in developing and executing insights-driven brand and consumer marketing plans that move hearts and minds. In this role, you will be the bridge between the global and local consumer marketing teams, responsible for the development and execution of large-scale campaigns and brand moments across the world working with local teams to ensure local relevance and execution with excellence. This is a foundational role within the WhatsApp global marketing organization, that will play a critical role in the global development of the WhatsApp brand.
The ideal candidate will have strategic consumer marketing experience, developing cross-functional partnerships and running multi-channel campaigns and programs for a high-profile brand, within the CPG or consumer tech industries, or at an integrated creative or media agency. International experience and knowledge about diverse cultural, social and business landscapes is crucial. You will be expected to apply analytical rigor, a deep understanding of consumer and country-level market dynamics, and the right mix of brand and product knowledge to deliver effective marketing plans that truly move the needle.
This role will report to the Global Head of Integrated Marketing.

Responsibilities

  • Develop and manage a pipeline of global consumer campaigns across media, partnerships, experiential, editorial and creative
  • Lead the development of campaigns and go-to-market strategy for our global brand campaigns and tentpole moments - that meets our short and long term business goals
  • Inform our overall global brand strategy based on the performance of media, creative and media landscape in key markets
  • Partner closely with the teams listed below to identify opportunities and deliver integrated marketing campaigns: Product Marketing, Consumer Insights, Decision Science, Communications, Planning and Media investment, In-house Creative teams, Media and Advertising Agencies, Growth Marketing and Product Management
  • Track performance of campaigns to provide data-backed insights to optimize campaigns and find new opportunity areas
  • Track and measure campaign success [consumer data and subscription funnel data] with regular quant-driven check-ins with leadership
  • Prepare presentations and clearly communicate findings from initiatives to leadership and to the broader organization

Minimum Qualification

  • 7+ years of experience in managing and executing large scale consumer campaigns and long-term brand building through a diverse media mix
  • Experience driving customer acquisition and revenue growth through the implementation of digital and traditional media strategies
  • Experience in leading large multi-million dollar campaigns leadership experience with an understanding of communications and media planning
  • Experience developing teams and organizations
  • Experience working with media and creative agencies
  • Demonstrated experience in building and scaling teams, influencing cross-functional teams
  • Knowledge for consumers, with a demonstrated experience utilizing consumer research and data to drive actionable insights to inform marketing strategy and improve the consumer experience
  • Experience in leading multiple workstreams in tangent, with demonstrated experience driving compelling consumer narratives and collaborative partnerships with product partners, Creative teams, and other cross-functional teams
  • Experience influencing effectively cross-functionally across all levels of management
  • Experience managing multiple campaigns at the same time, and working with many different internal and external teams to ensure we are launching our programs seamlessly, and to the highest impact

Preferred Qualification

  • A deep understanding of WhatsApp as a global brand and product
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Product Design Director, WhatsApp

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

WhatsApp is looking for an experienced Product Design Manager to lead a team of designers. Candidates must have strong mentoring and communication skills. The role combines growing and managing a team with hands-on design. Candidates must also have strong visual and interaction skills and the ability to help shape product strategy.

WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 2 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world.

Candidates will be natural at building influence in cross-functional partnerships and creating a path to success for the people you manage. You thrive in a flat, fast-moving organization where you can use lightweight processes, creative ideas and quick iteration to have a huge impact. You should also be excited about staying hands-on with product design when necessary, evolving design standards and experiences.

Competitive Salary including the following benefits apply:
Medical Benefits
Dental Benefits
Vision Benefits
Pension Benefits
Life Assurance
Childcare Benefits
Gym Benefits
Transport benefits
Laundry Benefit

Posted: 10th September 2020
Closing date: 1st November 2020

Responsibilities

  • Drive product design with a team of world-class designers, engineers, product managers, analysts and UX researchers.
  • Recruit new designers and actively participate in the hiring process.
  • Establish a strong, collaborative design practice with a healthy feedback culture.
  • Roll up your sleeves and contribute as a designer when necessary.

Minimum Qualification

  • Senior people management, team development, and recruiting experience.
  • Being a WhatsApp user yourself and understand how it is used by people around the world.
  • 8+ years of experience working collaboratively with engineering, design and user research teams.
  • Organizational and analytical experience.
  • 10+ years of experience in Product Design.
  • Passion for and experience in designing for global audiences and people in emerging markets.
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