Technology

WhatsApp Inc

Website
Technology

WhatsApp Inc

Website

About us

WhatsApp Inc

WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 2 billion people across 180+ countries use WhatsApp to stay in touch with friends and family, anytime and anywhere.

WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 2 billion people across 180+ countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world. For many people in the world WhatsApp is a lifeline. We're looking for engineers, designers, researchers, product managers, technical program managers, customer ops, consumer marketing, and more. Come join our teams and make impact at scale.

WhatsApp started as an alternative to SMS. Our product now supports sending and receiving a variety of media: text, photos, videos, documents, and location, as well as voice calls. Our messages and calls are secured with end-to-end encryption, meaning that no third party including WhatsApp can read or listen to them. Behind every product decision is our desire to let people communicate anywhere in the world without barriers. WhatsApp was founded by Jan Koum and Brian Acton who had previously spent 20 years combined at Yahoo. WhatsApp joined Facebook in 2014, but continues to operate as a separate app with a laser focus on building a messaging service that works fast and reliably anywhere in the world.

Our work culture

At Facebook and WhatsApp, you'll have the opportunity to work with great people, tackle big challenges, and make a real impact – while being your unique, authentic self at work. Supporting our employees is a core part of how we do business. From our generous benefits to our robust diversity programs, we're focused on empowering all our employees – from people of color and LGBTQ employees to veterans and the differently abled – to live life to the fullest and bring their best selves to work, each and every day. We're proud of our supportive and inclusive culture and are dedicated to making Facebook and WhatsApp welcoming to everyone who comes to work with us.

At Facebook and WhatsApp, you'll have the opportunity to work with great people, tackle big challenges, and make a real impact – while being your unique, authentic self at work. Supporting our employees is a core part of how we do business. From our generous benefits to our robust diversity programs, we're focused on empowering all our employees – from people of color and LGBTQ employees to veterans and the differently abled – to live life to the fullest and bring their best selves to work, each and every day. We're proud of our supportive and inclusive culture and are dedicated to making Facebook and WhatsApp welcoming to everyone who comes to work with us.

The four core values at WhatsApp explain how work is done to work towards our mission of connecting the world privately.    

  • Think Globally
  • Be relentlessly focused
  • Prioritize quality
  • Make highly principled decisions  

To learn more about our culture at WhatsApp and Facebook, check out these resources:

Option to work from home
Option to work from home
Sign language interpreters
Sign language interpreters
Allow a self-paced workload
Allow a self-paced workload
Service animals allowed
Service animals allowed
Provide an ergonomic workstation
Provide an ergonomic workstation
Accessible parking spot
Accessible parking spot
Ramp and/or elevator
Ramp and/or elevator
Flexible work and leave schedule
Flexible work and leave schedule
Accessible restroom
Accessible restroom
Sensitivity training for coworkers
Sensitivity training for coworkers
Accessible computer software
Accessible computer software
On-site counseling
On-site counseling
Screen reader software
Screen reader software
Fragrance-free workplace
Fragrance-free workplace

Our open positions

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Developer Marketing Manager, Business API

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 2 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world.

The WhatsApp Integrated Business Marketing team empowers our users to connect with a growing network of businesses for customer support and relevant notifications. In 2021 we are opening up our business API to first and third party developers and are seeking a seasoned developer evangelist to educate and engage early adopters and the broader developer community about the WhatsApp business API platform by telling a compelling story and backing it up with practical examples. You will be responsible for defining our outbound marketing strategy, building the WhatsApp developer experience within the Facebook for developers platform, and keeping these partners actively and happily building for enterprise clients while learning from their experiences.

The ideal candidate brings an entrepreneurial spirit, an eagerness to learn and lead, a strong curiosity, and must be comfortable with ambiguity as the WhatsApp business API evolves, grows and leads the industry in providing businesses with a new way to have meaningful conversations with customers. This person must have experience with developing insight-led marketing programs for a developer audience across paid, owned and earned channels, including, but not exclusive to, digital and social campaigns, large-scale events, partnerships, marketing collateral, case studies, webinars and engaging video content. A background in software development or developer evangelism is preferred, but not required.

This role will report to the Integrated Business Marketing Lead.

Responsibilities

  • Define and execute the marketing strategy to reach and persuade first and third party developers of the benefits integrating the WhatsApp business API can bring to the businesses they support
  • Work closely with internal partners on how to grow WhatsApps participation from the developer community as we move toward a more open developer platform
  • Design and deliver global business marketing campaigns for developers, identifying relevant audiences, prioritizing the right channels to reach them and developing the right advertising content to persuade them. Channels are likely to include digital media, developer forums, events, trade publications, industry bodies/networks among others
  • Be a subject-matter expert on the WhatsApp developer audience, work with the functional teams within Facebook for developers, product marketing, and integrated marketing to share insights and best practices
  • Maintain a clear understanding of product features and how they impact developers and the businesses they build for. Partner with product marketing to define relevant messaging, and produce the technical tools and educational materials necessary to create an amazing developer experience as the feature set evolves
  • Maintain and update central source of truth for developer documentation and collateral, including narratives and playbooks to help them learn and implement best practices. Integrate WhatsApp business API into internal events and webinars to educate and inspire developers
  • Own KPI definition for developers, including tracking initiative ROI and providing analyses to leadership and stakeholders
  • Willing to travel/work with international teams, approximately 10% of the time

Minimum Qualification

  • Bachelors degree
  • 10+ years of work experience in software development, developer marketing or developer evangelism
  • Experience in defining and implementing cross-channel marketing strategy
  • Experience developing scaled digital marketing campaigns targeted at technical audiences
  • Presentation and communication experience
  • Experience thriving in a fast-paced, unpredictable environment

Preferred Qualification

  • Experience building a developer marketing program from the ground up
  • Experience in evangelism, education or other public-facing technical roles
  • A strong track record of presenting and teaching highly technical topics to varied stakeholders
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Scams Project Manager

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 1 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world. As a Scams team, our goal is to measure, detect and remove fraudulent behaviour from the platform at scale

Responsibilities

  • Manage day-to-day scams Operations through vendor engagement and process improvement, to improve quality and efficiency outputs
  • Influence & execute the scams strategy and drive the operations roadmap
  • Analyze operational data to identify trends and work cross-functionally on solutions
  • Develop and maintain strong relationships with cross-functional partners in Outsourcing, Policy, Security and Engineering
  • Develop a deep end-to-end understanding of scams and how they affect our community.
  • Be a scams subject matter expert for the company, and maintain expertise by regularly performing operational core work, handling escalations and quality audits.

Minimum Qualification

  • 3+ year(s) of work experience in role involving strategic/analytical initiatives (operations, project management, Quality, Process Optimization experience)
  • Experience operating in and delivering results in an ambiguous environment
  • Experience with strategically, analytically and creatively evaluating and solving problems
  • Experience building connections with cross-functional partners and team members through effective communication and collaboration, and in delivering results in a goal-oriented environment
  • Self-starter, intellectually curious and creative individual comfortable operating in ambiguity

Preferred Qualification

  • Avid WhatsApp user preferred
  • 5+ years experience managing projects or process improvements. Experience working within a formal methodology (Six Sigma, Agile, etc.) a plus but not required.
  • Intermediate knowledge of data tools such as SQL, SAS or other coding languages and or data visualization tools a plus but not a requirement
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Channel Partner Manager, WhatsApp

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

In this role you will have the opportunity to help grow our WhatsApp Business API partner channel, that serves mid and large sized clients globally. Our Channel Partner Managers have strong deal, strategy and relationship management experience to accelerate our partner go-to-market strategy as well as strong channel and SaaS expertise. The ideal candidate will possess a strong channel sales or partnerships background that enables them to engage with our resellers and channel partners across the organizations at the VP/SVP level. In order to succeed in this role, you will need the ability to think strategically and analytically about business, product, and technical challenges while building and conveying compelling value propositions and working cross functionally to influence consensus. You'll be encouraged to exercise your creativity as we look to expand our channel partner footprint as measured by customer, volume and revenue growth.

Responsibilities

  • Manage select WhatsApp Business API partners in the region to support scaling of the product and growing the business
  • Set targets and goals in alignment with regional expectations and ensure delivery against plans
  • Managing pipeline information and local client relationships to identify potential new business leads, growth opportunities or future competitive trends
  • Maintain account plans and build close working relationships with key stakeholders in the marketplace
  • Present to and consult with management on business trends with a view to developing new services, products, and distribution channels
  • Provide an objective commercial viewpoint based on an in-depth understanding and analysis of commercial and competitive information
  • Proactively identify and analyze complex, long-term, critical infrastructure problems with cross functional leaders and stakeholders
  • Support ideation, partnership development, and launch of innovative business products and services
  • Along with cross functional teams, create, maintain and influence relationships with key ecosystem players in the region to help establish a narrative of WhatsApp business products

Minimum Qualification

  • 8+ years of experience in Business Development or equivalent relevant experience
  • Experience growing channel partnerships with new customers and generating revenue impact
  • Experience building and driving pipeline within channel partners by evangelising and collaborating with partners' sales organizations
  • Experience in building or managing partnerships and programs
  • Experience forecasting channel revenue accurately with strong CRM skills
  • Experience analyzing data to drive business decisions and strategy
  • Experience establishing work relationships across multi-disciplinary teams and multiple partners
  • Analytical and problem-solving experience
  • Fluency in English

Preferred Qualification

  • Experience managing partnerships and programs around messaging systems in a large-scale environment
  • Experience in cPaaS, SaaS or enterprise software environments
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Strategic Partner Manager, WhatsApp, Social Impact and Civic Engagement team

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

In this role, the candidate will have the opportunity to work closely with civic entities and stakeholders such as governments, public health entities, international organizations, non-profits and content experts to help enable these entities to build community and social impact over WhatsApp business products, with a focus on organizations leading in the following areas: racial & social justice; public health; economic relief and wellbeing; and education. The Strategic Partner Manager will have strong strategy, partnerships, business development, programmatic and relationship management experience, and will serve as a leader in helping WhatsApp to shape and manage new initiatives to facilitate engagement among WhatsApp, governments, international organizations, non-profits and other influential stakeholders. In order to succeed in this role, the candidate will need the ability to think strategically about business, product, and technical challenges while building and conveying compelling value propositions and working cross functionally. The candidate will be encouraged to exercise their creativity as we look to structure and scale our support to civic actors, health focused organizations and the global development community.

Responsibilities

  • Develop and oversee implementation of scaled partnerships and programming to expand WhatsApp's engagement with governments, international development, public health, nonprofit and social impact organizations.
  • Drive civic, health and social impact programs to ensure successful engagement with partners through strategic programming and scaled outreach initiatives.
  • Manage relationships with civic, health and social good partners who participate in programming and events to support onboarding and scaling of messaging products and growing these organizations’ overall impact.
  • Set targets and goals in alignment with product and cross functional team expectations and ensure delivery against plans. This may involve managing a team of contractors and ensuring delivery against plans.
  • Manage pipeline information and client relationships in the civic, health and social impact space to identify potential new partners, growth opportunities or future competitive trends.
  • Present and work with external stakeholders to influence mutually beneficial outcomes.
  • Provide an objective commercial viewpoint based on an in-depth understanding and analysis of commercial and competitive information in the social good messaging space.
  • Support ideation, partnership development, and launch of new innovative civic, health and social impact products and services.
  • Collaborate with the Facebook organizations across product, partnerships, policy, marketing, research, etc. as a part of a matrix structure
  • along with cross functional teams, create, maintain and influence relationships with key ecosystem players to help establish a narrative of WhatsApp and FB business products in civic, health and social impact.

Minimum Qualification

  • 10+ years of experience in Business Development or equivalent relevant experience.
  • Demonstrated knowledge in international development, public health, social impact and civic engagement.
  • Experience managing partnerships and balancing partner needs and expectations in tandem with our overall product and social impact strategy.
  • Experience in building and managing partnerships and programs and driving consensus particularly a social impact setting.
  • Experience analyzing data to drive business decisions and strategy.
  • Experience establishing work relationships across multi-disciplinary teams and multiple partners.
  • Analytical and problem-solving experience.
  • Experience collaborating on marketing and sales.
  • Fluency in English.

Preferred Qualification

  • Experience managing partnerships and programs around messaging systems in a large-scale environment.
  • Experience in cPaaS, SaaS or enterprise software environments.
  • Experience and subject matter expertise in social impact.
Apply Now
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Integration Support Engineer, WhatsApp Community Operations

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 2 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world. People interact with businesses on WhatsApp every day. The WhatsApp Business API, our enterprise solution, helps medium and large businesses communicate with customers all over the world, so they can connect with them on WhatsApp in a simple, secure, and reliable way. WhatsApp Customer Operations' mission is to make each user feel like WhatsApp was made for them. Those who join our teams are very passionate about solving people’s issues and are strong advocates for WhatsApp users. We aspire to build a new world-class Enterprise Support organization focused on the success of businesses using WhatsApp. A world-class Enterprise Support organization is critical to the company goal of growing WhatsApp revenue. We aspire to create a customer centric culture by creating delightful experiences. WhatsApp is looking for a full-time team member to join our Enterprise Support Operations team. We count on Integration Support Engineers to provide technical support to our managed partners and enterprise-scale customers who use the WhatsApp Business API. You are excited by the prospect of being the first in a new support organization. You combine passion for outstanding customer service with a product mindset to ensure that key insights are communicated to our product teams. We are looking for people who have the expertise of managing technical integrations, fostering developer/business relationships, and who have a desire to improve the support experience of our customers.

Responsibilities

  • Assist our customers in managing complex enterprise systems, and high-quality tools that enable their business.
  • Code using primarily PHP/Hack and JavaScript/React, while also having experience with the full web stack, SOAP, and REST-API technologies and architectures.
  • Guide design and code reviews.
  • Become an expert on WhatsApp APIs and how to best deploy them and troubleshoot them.
  • Work closely with product managers, product designers, and engineering to lead or contribute to large-scale strategic projects.
  • Business case development to support new and improved processes for customers that leverage our APIs.
  • Influence and advocate for our Business Partners on how best to use our APIs.
  • Act as a trusted advisor to partners in developing and prioritizing comprehensive, data-driven tool improvement requests and raise core problems to our Engineering and cross functional partners.
  • Act as a portal for technical communication between outside developers and our product teams.
  • Ability for minimum 30% international travel (current conditions allowing).
  • Partner with management to build a new team by coaching and mentoring new team members on technical and customer-service skills.

Minimum Qualification

  • BA/BSc degree in Engineering, Computer Science or related field or international equivalent.
  • 3+ years of programming experience.
  • 3+ years of project management experience communicating with people at all levels (internal and external).
  • Analytical-thinking and problem-solving experience.
  • Experience working across a global multicultural and multilingual team, solving problems and designing business operations from scratch.
  • Experience communicating with cross-functional partners (both technical and non-technical audiences).

Preferred Qualification

  • Experience working autonomously and prioritizing work with minimal input.
  • Proven experience collaborating and communicating across a global team and with external partners.
  • Experience with large scale enterprise system development.
  • Experience with the full web stack, REST API development and technologies, and bug management support.
  • Experience with managing key customer relationships.
  • Knowledgeable in driving solutions for global business use cases.
  • Time management and multitasking experience.
  • Experience with process change management or process improvement.
  • Experience working in a technology company, consulting firm or equivalent fast-paced environment.
Apply Now
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Integration Support Engineer, WhatsApp Customer Operations

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 2 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world. People interact with businesses on WhatsApp every day. The WhatsApp Business API, our enterprise solution, helps medium and large businesses communicate with customers all over the world, so they can connect with them on WhatsApp in a simple, secure, and reliable way. WhatsApp Customer Operations' mission is to make each user feel like WhatsApp was made for them. Those who join our teams are very passionate about solving people’s issues and are strong advocates for WhatsApp users. We aspire to build a world class support organization that is customer centric and puts user experience at the core of everything we do. WhatsApp is looking for a full-time team member to join our Enterprise Support Operations team. We count on Integration Support Engineers to provide technical support to our managed partners who use our Enterprise API. You should possess a technical and business acumen, and a product mindset to ensure our partners are supported and that key insights are communicated to our product teams. We are looking for people who have experience managing technical integrations, managing developer/business relationships, and who have a desire to improve the support needs of our customers.

Responsibilities

  • Assist our customers in managing complex enterprise systems, and high-quality tools that enable their business.
  • Code using primarily PHP/Hack and JavaScript/React, while also having experience with the full web stack, SOAP, and REST-API technologies and architectures.
  • Guide design and code reviews.
  • Become an expert on WhatsApp APIs and how to best deploy them and troubleshoot them.
  • Work closely with product managers, product designers, and engineering to lead or contribute to large-scale strategic projects.
  • Business case development to support new and improved processes for customers that leverage our APIs.
  • Influence and advocate for our Business Partners on how best to use our APIs.
  • Act as a trusted advisor to partners in developing and prioritizing comprehensive, data-driven tool improvement requests and raise core problems to our Engineering and cross functional partners.
  • Act as a portal for technical communication between outside developers and our product teams.
  • Ability for minimum 30% international travel (current conditions allowing).

Minimum Qualification

  • BA/BSc degree in Engineering, Computer Science or related field or international equivalent.
  • 4+ years of programming experience.
  • 4+ years of project management experience communicating with people at all levels (internal and external).
  • Analytical-thinking and problem-solving experience.
  • Experience working across a global multicultural and multilingual team, solving problems and designing business operations from scratch.
  • Experience communicating with cross-functional partners (both technical and non-technical audiences).

Preferred Qualification

  • Experience working autonomously and prioritizing work with minimal input.
  • Proven experience collaborating and communicating across a global team and with external partners.
  • Experience with large scale enterprise system development.
  • Experience with the full web stack, REST API development and technologies, and bug management support.
  • Experience with managing key customer relationships.
  • Knowledgeable in driving solutions for global business use cases.
  • Time management and multitasking experience.
  • Experience with process change management or process improvement.
  • Experience working in a technology company, consulting firm or equivalent fast-paced environment.
Apply Now
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Business API Product Marketing Manager, WhatsApp

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 2 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world. People are increasingly using WhatsApp to connect with businesses for needs such as customer service or questions about a new product. WhatsApp’s Business team leads monetization efforts by building experiences for people to connect with businesses on the platform. WhatsApp is seeking an exceptional individual to serve as Product Marketing Manager for our first monetized business product, the WhatsApp Business API. If you have demonstrated experience in business and product strategy and commercialization, have an empathy for both consumers and businesses, have a strong bias for action and rolling up your sleeves to get things done, and want to unlock the potential of WhatsApp to serve millions of businesses, we would be excited to hear from you. In this role, you will be expected to identify key market requirements/opportunities, manage our go-to-market plans and coordinate cross-functional teams to bring great solutions to businesses and the community. This role will be focused on scaling the WhatsApp Business API globally to reach more businesses and users. You will do this as part of the WhatsApp Business API Product Marketing team, and will report to WhatsApp’s Business API Product Marketing Lead. Your work will also be in close partnership with several other functions, including Product Management, Engineering, Design, Data Science, Legal, Partnerships, etc. You will work closely with global stakeholders internally with cross-functional teams, and also externally with businesses and partners using the API.

Responsibilities

  • Lead development, socialization, and execution of global, comprehensive go-to-market strategies for product policies and strategies for the WhatsApp Business API
  • Drive inbound product marketing: Be the pulse of the market through industry research, competitive analysis, quantitative analysis, and structured qualitative feedback from businesses through direct engagement
  • Drive go-to-market strategy and execution: Test and launch new products in market through alphas/betas, product positioning and messaging, launch strategy, and scaled adoption
  • Guide cross-functional teams (both global and regional) in developing client communications, product documentation, and sales collateral
  • Create leadership briefings, client communications, and sales collateral for WhatsApp Business API products/policies
  • Distill and surface market feedback from various channels to product teams for new and existing WhatsApp Business API products/policies
  • Manage high priority, fast moving decisions and communication planning
  • Work with PR to devise launch strategies for featured products

Minimum Qualification

  • 10+ years of work experience, including work in marketing, product, consulting, communications, or information technology
  • Track record of collaborating with cross-functional teams to drive results
  • Experience setting priorities, complex problem solving, multi-tasking, and working independently
  • Communication experience with technical, business, and external stakeholders
  • BA/BS degree

Preferred Qualification

  • Experience in a product marketing capacity (partnering with product management or engineering to represent market/customer requirements and supporting product launches across multiple stakeholder audiences)
Apply Now
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Business Development Manager, Channel Sales, WhatsApp

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

We are looking to hire an experienced Business Development Manager, Channel Sales, on the WhatsApp channel partners/sales team. This team is responsible for bringing the WhatsApp business messaging API to market through partners globally. Specifically, this role will hunt, sign, and launch new partner opportunities in North America. The ideal candidate will have strong experience in signing distribution partnerships which drive new clients to the business. This role is part of the channel sales organization versus having a traditional product partnerships focus. This candidate will analyze the market, create a set of prioritized target partners, prospect, execute contracts, and then bring the partners live on the WhatsApp API. The candidate will possess superior analytical skills and have the ability to effectively influence and communicate cross-functionally with all levels of management. The candidate will thrive in a team-oriented environment, working cross-functionally with the marketing, global channel programs, and operations teams to develop new ways we can connect customers and business through WhatsApp business messaging.

Responsibilities

  • Sourcing, executing, and launching new partnerships that drive new clients to the business
  • Deliver partnerships which exceed channels partnerships goals or quotas
  • Forecast channel revenue accurately leveraging CRM skills
  • A rolodex of partners and their key executives and sales leaders
  • Use analytical skills to determine which verticals and markets work and insight to build on that experience
  • Passionate partner champion who can provide world-class relationship development and thought leadership
  • With the WhatsApp partners, define tailored value propositions and create detailed go-to-market plans that strengthen our value proposition to the marketplace while providing new revenue opportunities with our partners

Minimum Qualification

  • 10+ years of channel partnerships/sales experience in enterprise SaaS successfully launching partners to drive dramatically increased sales.
  • Experience in cPaaS, SaaS or enterprise software environments.
  • Experience forecasting channel revenue accurately with proven CRM skills.
  • Experience operating autonomously across multiple teams, demonstrated critical thinking, and thought leadership.
  • Experience establishing work relationships across multi-disciplinary teams and multiple partners in different time zones.
  • Experience getting things done at short notice while collecting information from a variety of internal and external sources.
  • Fluent in English.
Apply Now
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Channel Partner Manager, WhatsApp, India

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

This role is focused on growing our WhatsApp Business API partner channel which serves mid and large sized clients globally via our channel partners. The Channel Partner Manager will have strong channel or sales b2b SaaS experience. This candidate should have strong deal, strategy and relationship management experience to grow and accelerate our partner GTM strategy within their specific region and partners. The position will primarily involve developing and managing sales channels through select partners, creating and implementing partner specific business plans, creatively deploying MDF/rewards, and supporting marketing initiatives that deliver sales growth. The candidate will possess superior analytical skills and have the ability to effectively influence and communicate cross-functionally with all levels of management. The candidate will thrive in a team-oriented environment, working cross-functionally with the marketing, global channel programs, and operations teams to develop new ways we can connect customers and business through WhatsApp business messaging. This role is based in Gurugram/ Mumbai/ Bangalore.

Responsibilities

  • Define and manage an bi-annual business plan with key partners for WhatsApp business messaging
  • encompassing but not limited to key activities to be carried out for period, clearly defined GTM planning, resource allocations, country prioritization planning, partner enablement, planned commercial incentives investments
  • Own forecasting and goaling for portfolio of partners
  • Responsible for managing pipeline information and local client relationships to identify potential new business leads, growth opportunities or future competitive trends
  • Present to and consult with management on business trends with a view to developing new services, products, and distribution channels
  • Proactively identify and analyze complex, long-term, critical infrastructure problems with cross functional leaders and stakeholders
  • Along with cross functional teams, create, maintain and influence relationships with key ecosystem players in the region to help establish a narrative of WhatsApp business products
  • Achieve quarterly & annual channel sales targets

Minimum Qualification

  • 7+ years of experience in Channel sales with a track record of delivering against revenue or new client goals and/or quota
  • Strong history of building and driving pipeline within channel partners by evangelising and collaborating with partner sales organizations
  • Experience in building or managing partnerships and programs around messaging systems in a large-scale environment
  • Experience in cPaaS, SaaS or enterprise software environments
  • Ability to forecast channel revenue accurately with strong CRM skills
  • Strong analytical skills to determine which programs work and insight to build on that experiences
  • Experience operating autonomously across multiple teams, demonstrated critical thinking, and thought leadership
  • Experience establishing work relationships across multi-disciplinary teams and multiple partners in different time zones
  • Capacity to get things done at short notice while collecting information from a variety of internal and external sources
  • Fluent in spoken and written English
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Channel Partner Manager, WhatsApp

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

This role is focused on growing our WhatsApp Business API partner channel which serves mid and large sized clients globally via our channel partners. The Channel Partner Manager will have strong channel or sales b2b SaaS experience. This candidate should have strong deal, strategy and relationship management experience to grow and accelerate our partner GTM strategy within their specific region and partners. The position will primarily involve developing and managing sales channels through select partners, creating and implementing partner specific business plans, creatively deploying MDF/rewards, and supporting marketing initiatives that deliver sales growth. The candidate will possess superior analytical skills and have the ability to effectively influence and communicate cross-functionally with all levels of management. The candidate will thrive in a team-oriented environment, working cross-functionally with the marketing, global channel programs, and operations teams to develop new ways we can connect customers and business through WhatsApp business messaging.

Responsibilities

  • Define and manage a bi-annual business plan with key partners for WhatsApp business messaging, encompassing but not limited to key activities to be carried out for period, clearly defined GTM planning, resource allocations, country prioritization planning, partner enablement, planned commercial incentives investments
  • Own forecasting and goaling for portfolio of partners
  • Responsible for managing pipeline information and local client relationships to identify potential new business leads, growth opportunities or future competitive trends
  • Present to and consult with management on business trends with a view to developing new services, products, and distribution channels
  • Proactively identify and analyze complex, long-term, critical infrastructure problems with cross functional leaders and stakeholders
  • Along with cross functional teams, create, maintain and influence relationships with key ecosystem players in the region to help establish a narrative of WhatsApp business products
  • Achieve quarterly & annual channel sales targets

Minimum Qualification

  • Extensive experience in Channel sales with a track record of delivering against revenue or new client goals and/or quota
  • Strong history of building and driving pipeline within channel partners by evangelising and collaborating with partner sales organizations
  • Experience in building or managing partnerships and programs around messaging systems in a large-scale environment
  • Experience in cPaaS, SaaS or enterprise software environments
  • Experience working with API products
  • Experience with forecasting channel revenue accurately with strong CRM skills
  • Strong analytical skills to determine which programs work and insight to build on that experiences
  • Experience operating autonomously across multiple teams, demonstrated critical thinking, and thought leadership
  • Experience establishing work relationships across multi-disciplinary teams and multiple partners in different time zones
  • Capacity to get things done at short notice while collecting information from a variety of internal and external source
  • Fluent in spoken and written English
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Business Operations Manager - WhatsApp

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

Finance and Business Planning is a highly mission driven organization - our mission is to enable Facebook to plan, prioritize, and execute as effectively as possible. We take a uniquely long-term view towards business problems. It is critical that we operate with an independent and objective perspective, and are comfortable representing our point of view to our partners and executive stakeholders. We serve as financial advisers to our business partners and own shared business goals and results where appropriate. We strive to balance our responsibility to support business partners with our responsibility to serve the long-term mission and sustainability of Facebook Inc. and act as stewards of company resources. WhatsApp is the world’s largest messaging platform, used by more than 2 billion people around the world to stay in touch with family and friends, anytime, anywhere. WhatsApp offers fast, simple, secure messaging, voice, and video calling for free, available across all types of phones and all types of connections. Since the beginning, WhatsApp has been a leader in encrypted messaging, and continues to believe that communication is highly private and highly personal. WhatsApp is seeking a highly strategic and analytical Business Operations leader. This is a strategic leadership role within Finance working directly with the WhatsApp executive leadership team. The role focuses on understanding, building, and driving business and monetization, while partnering closely with Business, Product, Data, and Partnerships teams. This is an exciting time in WhatsApp’s growth, with recent announcements related to new capabilities and business building in payments, shops, business messaging, desktop integration, and closer ties across the Facebook family of apps. Many of the strategic priorities within WhatsApp are zero-to-one ideas, building new capabilities from the ground up. You will have high visibility with leadership and get exposure to the most critical strategic business questions the team is working to solve. You will be challenged to understand and contribute to many facets of a rapidly growing business, including building strong POVs on strategic decisions, business and revenue forecasting, and WhatsApp’s mid- and long-term monetization strategy. The role requires strategic thinking, executive communication skills, a deeply analytical mindset, strong cross-functional collaboration, and a bias toward action.

Responsibilities

  • Drive strategic recommendations to support decisions across WhatsApp’s business priorities
  • Identify and drive critical initiatives across monetization and business growth
  • Own end-to-end partnerships with a broad range of Product and Business leaders
  • Present outcomes to stakeholders across WhatsApp, Finance, and Facebook
  • Build annual and long range business & monetization outlooks for WhatsApp
  • Provide an objective POV on matters of monetization, business strategy and operations
  • Influence business direction through a combination of strategic thinking and communications

Minimum Qualification

  • 7+ years of experience in business strategy, strategic finance, product analytics, or related professional experience building and managing growing businesses
  • Executive communication skills with experience building relationships with people across all levels of the organization
  • Experience synthesizing strategic insights and problem solving individually or in a group setting, as well as identifying core drivers of a business
  • Proven foundation in financial and business modeling
  • BS degree in a quantitative discipline, or equivalent experience

Preferred Qualification

  • MBA, or equivalent professional experience
  • Experience working in management consulting or investment banking firms with a focus on tech/internet/digital and consumer analytics
  • Experience working at a leading internet or high growth company
  • Experience in data analytics and/or forecasting (SQL, Python, R)
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Finance Manager - WhatsApp

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

Finance and Business Planning is a highly mission driven organization - our mission is to enable Facebook to plan, prioritize, and execute as effectively as possible. We take a uniquely long-term view towards business problems. It is critical that we operate with an independent and objective perspective, and are comfortable representing our point of view to our partners and executive stakeholders. We serve as financial advisers to our business partners and own shared business goals and results where appropriate. We strive to balance our responsibility to support business partners with our responsibility to serve the long-term mission and sustainability of Facebook Inc. and act as stewards of company resources. As the largest communications platform globally, WhatsApp is one of the most well recognized brands in the Facebook family. More than 2 billion people in over 180 countries use WhatsApp to stay in touch with family and friends, anytime, anywhere. WhatsApp offers simple, secure, reliable messaging and calling, available on phones all over the world. We are seeking a highly strategic, driven, and analytical Finance Manager to support WhatsApp. This role will work directly with WhatsApp Business and Partnerships global leaders. The Finance Manager will manage and drive key aspects of WhatsApp’s financial plan, including budgets, investment decisions, and strategic decision support. The role will physically sit with the WhatsApp group, and will involve regular interactions with business and finance leaders. Broadly, the Finance team focuses on using our unique view into business performance to see trends and opportunities within WhatsApp and broadly within Facebook. Our promise: you will gain invaluable experience in a highly visible position that offers significant responsibility and interaction with business and product global leaders at WhatsApp and Facebook, and an opportunity to have significant impact within a priority area for Facebook: private messaging.

Responsibilities

  • Drive financial planning processes related to headcount planning, budgeting, forecasting, and long-range planning
  • Present outcomes and business outlook to stakeholders across WhatsApp and Finance
  • Own relationships with a range of product and business leaders
  • Build thoughtful resource allocation analyses to drive better investment decisions
  • Collaborate cross-functionally with other FP&A groups, as well as operations including purchasing, accounting, corporate finance
  • Identify and lead initiatives to continuously improve, automate, and scale forecasting and reporting tools, processes, and methodologies

Minimum Qualification

  • 6+ years of experience in business strategy or finance
  • BS degree in Engineering, Computer Science, Math, Economics, Statistics, Finance, or related discipline
  • Experience synthesizing strategic insights and problem solving individually or in a group setting

Preferred Qualification

  • Experience working at a leading technology company or high growth company
  • Communication skills with experience building relationships with people across all levels of the organization
  • Analytical and problem solving skills
  • Self-driven, organized, detail-oriented, and experience multi-tasking in a fast-paced environment
  • MBA
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Product Manager, WhatsApp Business

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 2 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world. Businesses have also rapidly started to adopt the business API and business app. Conversational commerce enables businesses and customers to have a personal, natural and convenient relationship. We are looking to grow the business product team and this role is to ensure that business to consumer interactions are all high quality. It is still early days and you have an opportunity to shape the product and platform for how business to customer communication happens for billions of people. WhatsApp is seeking an exceptional individual to help with product development for our business products, and other initiatives across the company. If you have demonstrated experience in building new products, have empathy for both consumers and businesses and want to unlock the potential of WhatsApp to serve millions of businesses and billions of people, we would be excited to hear from you. WhatsApp is a start-up environment where you’ll be expected to roll-up your sleeves and work collaboratively with engineers, designers and other cross-functional partners. You’ll expect to push the boundaries of what’s possible in a mobile app, how to deliver value to users and businesses while sharing in our healthy obsession for quality and attention to detail.

Responsibilities

  • Lead the ideation, technical development, and launch of innovative product features
  • Drive product development from small features to entirely new products
  • Work hands-on with designers and engineers to implement and build new features that meet our standards of simplicity and quality
  • Maximize efficiency in a constantly evolving environment where the process is fluid and creative solutions are the norm

Minimum Qualification

  • 5+ years product management or product design experience
  • 5+ years of experience in technical architecture of mobile applications
  • 5+ years experience designing user interfaces

Preferred Qualification

  • Experience in local, platforms, enterprises, commerce, and/or ads
  • Understanding of International markets
  • Knowledge user of WhatsApp
  • Knowledge with economic empowerment and messaging
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Public Policy Manager, EMEA, WhatsApp

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

WhatsApp Inc., a subsidiary of Facebook, is seeking a Public Policy Manager to support WhatsApp’s policy strategy and engagement in the EMEA region. This is a great opportunity for someone who wants to make an impact as part of a small, nimble team serving more than 2 billion people around the world. The role requires significant experience either working with or in government, politics or a regulatory agency, as well as the ability to grasp complex technical and policy issues. Candidates should have a strong knowledge of internet and telecommunications policy issues, including security, privacy, and user safety. They should also have excellent writing and analytical skills. The Public Policy Manager will report into WhatsApp’s Director of Public Policy for EMEA and will work closely with the Facebook policy team and other relevant teams at Facebook. This role can be based anywhere in EMEA.

Responsibilities

  • Identify, monitor and analyse policy issues affecting WhatsApp in the EMEA region
  • Identify proactive strategies to solve policy challenges
  • Engage and build relationships with policymakers
  • Represent WhatsApp in meetings with regional government officials and elected members
  • Build coalitions with other regional organisations to advance WhatsApp’s policy goals
  • Design and lead innovative regional programs and campaigns to shape the public and political climate of opinion around WhatsApp
  • Work with the global team to develop WhatsApp policy positions in briefing papers, consultation responses and internal policy meetings
  • Advise internal WhatsApp teams and leadership on regional public policy matters to guide development of products, services and policies
  • Communicate WhatsApp’s positions at public events in the region

Minimum Qualification

  • Significant work experience, including experience managing strategic outreach with diverse stakeholders within policy advocacy or in a government position
  • Degree or advanced degree in a related field
  • Keen understanding of, and interest in, public policies related to technology, privacy and safety
  • Excellent communication skills – written and verbal
  • Experience executing cross-functional campaigns
  • Strong teamwork experience and proven track record of collaborative approach to problem solving
  • Willingness to travel frequently (when company travel resumes)
  • Good judgement, determination, perseverance and a sense of humour under pressure
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Channel Partner Manager, Whatsapp

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

In this role you will have the opportunity to help grow our WhatsApp Business API partner channel, that serves mid and large sized clients globally. Our Channel Partner Managers have strong deal, strategy and relationship management experience to accelerate our partner go-to-market strategy as well as strong channel and SaaS expertise. The ideal candidate will possess a strong channel sales or partnerships background that enables them to engage with our resellers and channel partners across the organizations at the VP/SVP level. In order to succeed in this role, you will need the ability to think strategically and analytically about business, product, and technical challenges while building and conveying compelling value propositions and working cross functionally to influence consensus. You'll be encouraged to exercise your creativity as we look to expand our channel partner footprint as measured by customer, volume and revenue growth.

Responsibilities

  • Manage select WhatsApp Business API partners in the region to support scaling of the product and growing the business
  • Set targets and goals in alignment with regional expectations and ensure delivery against plans
  • Managing pipeline information and local client relationships to identify potential new business leads, growth opportunities or future competitive trends
  • Maintain account plans and build close working relationships with key stakeholders in the marketplace
  • Present to and consult with management on business trends with a view to developing new services, products, and distribution channels
  • Provide an objective commercial viewpoint based on an in-depth understanding and analysis of commercial and competitive information
  • Proactively identify and analyze complex, long-term, critical infrastructure problems with cross functional leaders and stakeholders
  • Support ideation, partnership development, and launch of innovative business products and services
  • Along with cross functional teams, create, maintain and influence relationships with key ecosystem players in the region to help establish a narrative of WhatsApp business products

Minimum Qualification

  • 8+ years of experience in Business Development or equivalent relevant experience
  • Experience growing channel partnerships with new customers and generating revenue impact
  • Experience building and driving pipeline within channel partners by evangelising and collaborating with partners' sales organizations
  • Experience in building or managing partnerships and programs
  • Experience forecasting channel revenue accurately with strong CRM skills
  • Experience analyzing data to drive business decisions and strategy
  • Experience establishing work relationships across multi-disciplinary teams and multiple partners
  • Analytical and problem-solving experience
  • Fluency in English

Preferred Qualification

  • Experience managing partnerships and programs around messaging systems in a large-scale environment
  • Experience in cPaaS, SaaS or enterprise software environments
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Business Development Manager, WhatsApp

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

We are looking to hire an experienced enterprise SaaS Business Development Manager on the WhatsApp channel partners/sales team. This team is responsible for bringing the WhatsApp business messaging API to market through partners globally. Specifically, this role will hunt, sign, and launch new partner opportunities in APAC. The ideal candidate will have strong experience in signing distribution partnerships which drive new clients to the business. This role is part of the channel sales org vs. having a traditional product partnerships focus. This candidate will analyze the market, create a set of prioritized target partners, prospect, execute contracts, and then bring the partners live on the WhatsApp API. The candidate will possess superior analytical skills and have the ability to effectively influence and communicate cross-functionally with all levels of management. The candidate will thrive in a team-oriented environment, working cross-functionally with the marketing, global channel programs, and operations teams to develop new ways we can connect customers and business through WhatsApp business messaging. This role is based in our Singapore office.

Responsibilities

  • Seasoned track record of sourcing, executing, and launching new partnerships that drive new clients to the business
  • Proven history of exceeding channels partnerships goals or quotas
  • Ability to forecast channel revenue accurately leveraging CRM skills
  • A rolodex of partners and their key executives and sales leaders
  • Strong analytical skills to determine which verticals and markets work and insight to build on that experience
  • Passionate partner champion who can provide world-class relationship development and thought leadership
  • With the WhatsApp partners, define tailored value propositions and create detailed go-to-market plans that strengthen our value proposition to the marketplace while providing new revenue opportunities with our partners

Minimum Qualification

  • 10+ years of tech channel partnerships/sales in enterprise SaaS successfully launching partners to drive dramatically increased sales
  • Experience in cPaaS, SaaS or enterprise software environments
  • Ability to forecast channel revenue accurately with strong CRM skills
  • Experience operating autonomously across multiple teams, demonstrated critical thinking, and thought leadership
  • Experience establishing work relationships across multi-disciplinary teams and multiple partners in different time zones
  • Capacity to get things done at short notice while collecting information from a variety of internal and external sources
  • Fluent in spoken and written English
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Director North American Channel Sales, WhatsApp

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

We are looking to hire an experienced enterprise SaaS channel partnerships/sales leader to lead our North America team. This team is responsible for bringing the WhatsApp business messaging API to market in North America and this role will be part of the Global Partnerships Business Messaging leadership team. The ideal candidate will have strong experience leading channel sales or partnerships teams with a proven track record of delivering against goals/quota. This person will be responsible for defining the strategy for North America and working with his/her team to hunt and then farm the right set of channel partners. The team is growing and one of your first responsibilities will be recruiting 3 or more direct reports in the first 6 months.. Candidates should have a demonstrated ability to think strategically and analytically about business, product, and technical challenges, with the ability to build and convey compelling value propositions, and work cross-functionally to build consensus. We are looking for candidates that are creative, aggressive and looking to expand and advance their regional partners as measured by the impact on client and business messaging volume growth in North America.

Responsibilities

  • Ability to forecast channel revenue accurately leveraging CRM skills
  • Bring and use your rolodex of partners and their key executives and sales leaders
  • Provide world-class relationship development and thought leadership across an assigned partner base to increase revenue and drive incremental business opportunities
  • Work with WhatsApp Leadership, Regional Partnerships, and Marketing teams to identify key partners, build a strategic plan, and partner enablement model
  • While leading the North America region, this role is part of a global team and thinking as a global leader is required. Collaboration with global cross functional partners is critical to success
  • With the WhatsApp partners, define tailored value propositions and create detailed go-to-market plans that strengthen our value proposition to the marketplace while providing new revenue opportunities with our partners

Minimum Qualification

  • 10+ years experience of tech channel partnerships/sales in enterprise SaaS successfully implementing channel strategy to drive dramatically increased sales
  • Proven business leader with experience driving influence and build relationships with decision makers across all levels of partner and prospect organizations
  • Highly effective relationship/partner development skills
  • Experience formulating a partnership vision, strategy, and execution plan
  • Track record of driving enterprise sales via channel partners (partner handles selling motion)
  • Proven experience of exceeding channels sales or direct sales quotas
  • Proven analytical skills to determine which programs work and insight to build on that experience

Preferred Qualification

  • Knowledge on up-to-date trends and market leading companies in business messaging
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Content Strategy Manager, Integrated Business Marketing

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 1 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world. The WhatsApp Integrated Business Marketing team develops marketing programs across WhatsApp Partner ecosystems. We are responsible for working with an ecosystem of companies that provide data, tools and services that maximize the performance of WhatsApp solutions for their clients. Our WhatsApp Integrated Business Marketing team is seeking a full-time role as a content strategist to own strategic planning and execution of marketing content for our partners. This role is responsible for defining audiences, messaging, mediums and processes to scale creation of content for our key audiences across their lifecycle.

This role will require both high-level strategy and process design and hands-on operational content creation work to execute against business objectives. You're perfect for this role if you are versatile, you’re able to plan and draft content for sophisticated business audiences, including product tours, how-to guides, white papers, transactional emails and launch education materials, as well as apply consistent standards and elevate the overall quality of our work; understand content planning and user experience and thrive in a flat, fast-moving organization.

This role will work in close partnership with important cross functional teams such as business marketing, product marketing, partnerships, content and design. The successful candidate will combine strategic thinking and strong communication skills with creativity to execute on high-impact, high-leverage content, processes and programs that will scale globally. The candidate must have driven content strategy or digital marketing programs in partnership with sales or account management teams at a fast-paced Internet company.

This role will report to the Integrated Business Marketing Lead.

Responsibilities

  • Drive multi-year content strategies at the portfolio level and shepherd content creation across regions, verticals and use cases through both direct content creation and cross-functional collaboration with partners and regional experts
  • Develop content strategy for Business Messaging, including audience development and lifecycle approach, with alignment from cross-functional partners and leadership
  • Create marketing collateral, including PowerPoint decks, fact sheets, playbooks, customer stories, newsletters, how-to content and videos
  • Develop process and infrastructure for scaling content creation and dissemination across multiple regions, verticals, and use cases. Project Manage a cross-organization, cross-functional group of stakeholders and ensure the content we ship is cohesive and thoughtfully crafted and executed
  • Partner with other marketing managers to inform the long-term API partner marketing strategy
  • Willing to travel/work with international teams, approximately 10% of the time

Minimum Qualification

  • Bachelors degree
  • 8+ years of experience in marketing at a digital advertiser, agency, tech and/or product and services company
  • Experience in working in B2B or with third party ecosystem partners
  • Experience in content strategy or content marketing
  • Presentation and communication skills
  • Experience thriving in a fast-paced, unpredictable environment

Preferred Qualification

  • Experience in developing content in B2B SaaS environment
  • Experience working with partners or developers, particularly in a partner enablement function
  • Experience scaling content creation through systems, processes, or tools
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Consumer Product Marketing Lead, WhatsApp

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

WhatsApp is a fast, simple and reliable way to talk to anyone in the world. WhatsApp reaches over 2 billion people in over 180 countries that use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world. We are looking for an experienced product marketing leader to serve as the Core Consumer Product Marketing Lead overseeing product marketing for WhatsApp’s core consumer experience. This person will lead a team to develop breakthrough marketing initiatives that drive consumer awareness, engagement, and retention aligned to the product. The ideal candidate is a leader who can drive both strategy and execution and cares deeply about WhatsApp’s mission to connect the world privately. They are analytical and creative, highly collaborative, and will have a successful track record of launching & scaling mass-market consumer products or services that people cannot live without for a range of well-known consumer brands. They will have a track record for influencing the product roadmap, successfully representing the consumer across the product lifecycle, and leading complex cross-functional initiatives in a matrixed organization. Importantly, the successful candidate will have a track-record for leading high-performing teams and developing people alongside products.

Responsibilities

  • Lead a high-performing team of product marketers
  • Work with Marketing Insights & Data Science to generate break-through quantitative, qualitative, and competitive insights
  • Build strong product positioning, clear narratives, and drive influence across the WhatsApp core consumer product to ensure we’re delivering consumer value and driving understanding
  • Drive go-to-market plans working closely with cross-functional teams to determine effective launch strategy and communications sequencing
  • Partner with brand and integrated marketing on outbound marketing and advertising strategies and programs to drive consumer awareness, adoption and long term engagement
  • Understand the WhatsApp Consumer and their connection with the product to drive meaningful new product/feature adoption and greater engagement
  • Tackle complex challenges with a strategic mindset and create thoughtful recommendations and action plans for solving them with product and cross-functional leadership

Minimum Qualification

  • 10+ years of experience launching & scaling consumer apps, products or services for global consumer brands
  • 5+ years of team management/leadership experience
  • Experience developing and driving analytically rigorous online and offline marketing campaign
  • Experience motivating and challenging teams and individuals at all levels of an organization, both directly and cross-functionally

Preferred Qualification

  • Depth of expertise in growing consumer businesses through sustained engagement and acquisition
  • Experience at a consumer driven startup
  • International experience and knowledge of diverse cultural, social and business landscapes
  • Understanding of digital and mobile video and the entertainment and technology landscape both in the U.S. and internationally
  • Knowledge for WhatsApp and it’s mission to connect the world privately
Apply Now
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Integration Support Engineer, WhatsApp Customer Operations

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 2 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world. People interact with businesses on WhatsApp every day. The WhatsApp Business API, our enterprise solution, helps medium and large businesses communicate with customers all over the world, so they can connect with them on WhatsApp in a simple, secure, and reliable way. WhatsApp Customer Operations' mission is to make each user feel like WhatsApp was made for them. Those who join our teams are very passionate about solving people’s issues and are strong advocates for WhatsApp users. We aspire to build a new world-class Enterprise Support organization focused on the success of businesses using WhatsApp. A world-class Enterprise Support organization is critical to the company goal of growing WhatsApp revenue. We aspire to create a customer centric culture by creating delightful experiences. WhatsApp is looking for a full-time team member to join our Enterprise Support Operations team. We count on Integration Support Engineers to provide technical support to our managed partners and enterprise-scale customers who use the WhatsApp Business API. You are excited by the prospect of being the first in a new support organization. You combine passion for outstanding customer service with a product mindset to ensure that key insights are communicated to our product teams. We are looking for people who have the expertise of managing technical integrations, fostering developer/business relationships, and who have a desire to improve the support experience of our customers.

Responsibilities

  • Assist our customers in managing complex enterprise systems, and high-quality tools that enable their business.
  • Code using primarily PHP/Hack and JavaScript/React, while also having experience with the full web stack, SOAP, and REST-API technologies and architectures.
  • Guide design and code reviews.
  • Become an expert on WhatsApp APIs and how to best deploy them and troubleshoot them.
  • Work closely with product managers, product designers, and engineering to lead or contribute to large-scale strategic projects.
  • Business case development to support new and improved processes for customers that leverage our APIs.
  • Influence and advocate for our Business Partners on how best to use our APIs.
  • Act as a trusted advisor to partners in developing and prioritizing comprehensive, data-driven tool improvement requests and raise core problems to our Engineering and cross functional partners.
  • Act as a portal for technical communication between outside developers and our product teams.
  • Ability for minimum 30% international travel (current conditions allowing).
  • Partner with management to build a new team by coaching and mentoring new team members on technical and customer-service skills.

Minimum Qualification

  • BA/BSc degree in Engineering, Computer Science or related field or international equivalent.
  • 4+ years of programming experience.
  • 4+ years of project management experience communicating with people at all levels (internal and external).
  • Analytical-thinking and problem-solving experience.
  • Experience working across a global multicultural and multilingual team, solving problems and designing business operations from scratch.
  • Experience communicating with cross-functional partners (both technical and non-technical audiences).

Preferred Qualification

  • Experience working autonomously and prioritizing work with minimal input.
  • Proven experience collaborating and communicating across a global team and with external partners.
  • Experience with large scale enterprise system development.
  • Experience with the full web stack, REST API development and technologies, and bug management support.
  • Experience with managing key customer relationships.
  • Knowledgeable in driving solutions for global business use cases.
  • Time management and multitasking experience.
  • Experience with process change management or process improvement.
  • Experience working in a technology company, consulting firm or equivalent fast-paced environment.
Apply Now

Our open positions

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Developer Marketing Manager, Business API

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 2 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world.

The WhatsApp Integrated Business Marketing team empowers our users to connect with a growing network of businesses for customer support and relevant notifications. In 2021 we are opening up our business API to first and third party developers and are seeking a seasoned developer evangelist to educate and engage early adopters and the broader developer community about the WhatsApp business API platform by telling a compelling story and backing it up with practical examples. You will be responsible for defining our outbound marketing strategy, building the WhatsApp developer experience within the Facebook for developers platform, and keeping these partners actively and happily building for enterprise clients while learning from their experiences.

The ideal candidate brings an entrepreneurial spirit, an eagerness to learn and lead, a strong curiosity, and must be comfortable with ambiguity as the WhatsApp business API evolves, grows and leads the industry in providing businesses with a new way to have meaningful conversations with customers. This person must have experience with developing insight-led marketing programs for a developer audience across paid, owned and earned channels, including, but not exclusive to, digital and social campaigns, large-scale events, partnerships, marketing collateral, case studies, webinars and engaging video content. A background in software development or developer evangelism is preferred, but not required.

This role will report to the Integrated Business Marketing Lead.

Responsibilities

  • Define and execute the marketing strategy to reach and persuade first and third party developers of the benefits integrating the WhatsApp business API can bring to the businesses they support
  • Work closely with internal partners on how to grow WhatsApps participation from the developer community as we move toward a more open developer platform
  • Design and deliver global business marketing campaigns for developers, identifying relevant audiences, prioritizing the right channels to reach them and developing the right advertising content to persuade them. Channels are likely to include digital media, developer forums, events, trade publications, industry bodies/networks among others
  • Be a subject-matter expert on the WhatsApp developer audience, work with the functional teams within Facebook for developers, product marketing, and integrated marketing to share insights and best practices
  • Maintain a clear understanding of product features and how they impact developers and the businesses they build for. Partner with product marketing to define relevant messaging, and produce the technical tools and educational materials necessary to create an amazing developer experience as the feature set evolves
  • Maintain and update central source of truth for developer documentation and collateral, including narratives and playbooks to help them learn and implement best practices. Integrate WhatsApp business API into internal events and webinars to educate and inspire developers
  • Own KPI definition for developers, including tracking initiative ROI and providing analyses to leadership and stakeholders
  • Willing to travel/work with international teams, approximately 10% of the time

Minimum Qualification

  • Bachelors degree
  • 10+ years of work experience in software development, developer marketing or developer evangelism
  • Experience in defining and implementing cross-channel marketing strategy
  • Experience developing scaled digital marketing campaigns targeted at technical audiences
  • Presentation and communication experience
  • Experience thriving in a fast-paced, unpredictable environment

Preferred Qualification

  • Experience building a developer marketing program from the ground up
  • Experience in evangelism, education or other public-facing technical roles
  • A strong track record of presenting and teaching highly technical topics to varied stakeholders
Apply Now
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Scams Project Manager

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 1 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world. As a Scams team, our goal is to measure, detect and remove fraudulent behaviour from the platform at scale

Responsibilities

  • Manage day-to-day scams Operations through vendor engagement and process improvement, to improve quality and efficiency outputs
  • Influence & execute the scams strategy and drive the operations roadmap
  • Analyze operational data to identify trends and work cross-functionally on solutions
  • Develop and maintain strong relationships with cross-functional partners in Outsourcing, Policy, Security and Engineering
  • Develop a deep end-to-end understanding of scams and how they affect our community.
  • Be a scams subject matter expert for the company, and maintain expertise by regularly performing operational core work, handling escalations and quality audits.

Minimum Qualification

  • 3+ year(s) of work experience in role involving strategic/analytical initiatives (operations, project management, Quality, Process Optimization experience)
  • Experience operating in and delivering results in an ambiguous environment
  • Experience with strategically, analytically and creatively evaluating and solving problems
  • Experience building connections with cross-functional partners and team members through effective communication and collaboration, and in delivering results in a goal-oriented environment
  • Self-starter, intellectually curious and creative individual comfortable operating in ambiguity

Preferred Qualification

  • Avid WhatsApp user preferred
  • 5+ years experience managing projects or process improvements. Experience working within a formal methodology (Six Sigma, Agile, etc.) a plus but not required.
  • Intermediate knowledge of data tools such as SQL, SAS or other coding languages and or data visualization tools a plus but not a requirement
Apply Now
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Channel Partner Manager, WhatsApp

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

In this role you will have the opportunity to help grow our WhatsApp Business API partner channel, that serves mid and large sized clients globally. Our Channel Partner Managers have strong deal, strategy and relationship management experience to accelerate our partner go-to-market strategy as well as strong channel and SaaS expertise. The ideal candidate will possess a strong channel sales or partnerships background that enables them to engage with our resellers and channel partners across the organizations at the VP/SVP level. In order to succeed in this role, you will need the ability to think strategically and analytically about business, product, and technical challenges while building and conveying compelling value propositions and working cross functionally to influence consensus. You'll be encouraged to exercise your creativity as we look to expand our channel partner footprint as measured by customer, volume and revenue growth.

Responsibilities

  • Manage select WhatsApp Business API partners in the region to support scaling of the product and growing the business
  • Set targets and goals in alignment with regional expectations and ensure delivery against plans
  • Managing pipeline information and local client relationships to identify potential new business leads, growth opportunities or future competitive trends
  • Maintain account plans and build close working relationships with key stakeholders in the marketplace
  • Present to and consult with management on business trends with a view to developing new services, products, and distribution channels
  • Provide an objective commercial viewpoint based on an in-depth understanding and analysis of commercial and competitive information
  • Proactively identify and analyze complex, long-term, critical infrastructure problems with cross functional leaders and stakeholders
  • Support ideation, partnership development, and launch of innovative business products and services
  • Along with cross functional teams, create, maintain and influence relationships with key ecosystem players in the region to help establish a narrative of WhatsApp business products

Minimum Qualification

  • 8+ years of experience in Business Development or equivalent relevant experience
  • Experience growing channel partnerships with new customers and generating revenue impact
  • Experience building and driving pipeline within channel partners by evangelising and collaborating with partners' sales organizations
  • Experience in building or managing partnerships and programs
  • Experience forecasting channel revenue accurately with strong CRM skills
  • Experience analyzing data to drive business decisions and strategy
  • Experience establishing work relationships across multi-disciplinary teams and multiple partners
  • Analytical and problem-solving experience
  • Fluency in English

Preferred Qualification

  • Experience managing partnerships and programs around messaging systems in a large-scale environment
  • Experience in cPaaS, SaaS or enterprise software environments
Apply Now
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Strategic Partner Manager, WhatsApp, Social Impact and Civic Engagement team

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

In this role, the candidate will have the opportunity to work closely with civic entities and stakeholders such as governments, public health entities, international organizations, non-profits and content experts to help enable these entities to build community and social impact over WhatsApp business products, with a focus on organizations leading in the following areas: racial & social justice; public health; economic relief and wellbeing; and education. The Strategic Partner Manager will have strong strategy, partnerships, business development, programmatic and relationship management experience, and will serve as a leader in helping WhatsApp to shape and manage new initiatives to facilitate engagement among WhatsApp, governments, international organizations, non-profits and other influential stakeholders. In order to succeed in this role, the candidate will need the ability to think strategically about business, product, and technical challenges while building and conveying compelling value propositions and working cross functionally. The candidate will be encouraged to exercise their creativity as we look to structure and scale our support to civic actors, health focused organizations and the global development community.

Responsibilities

  • Develop and oversee implementation of scaled partnerships and programming to expand WhatsApp's engagement with governments, international development, public health, nonprofit and social impact organizations.
  • Drive civic, health and social impact programs to ensure successful engagement with partners through strategic programming and scaled outreach initiatives.
  • Manage relationships with civic, health and social good partners who participate in programming and events to support onboarding and scaling of messaging products and growing these organizations’ overall impact.
  • Set targets and goals in alignment with product and cross functional team expectations and ensure delivery against plans. This may involve managing a team of contractors and ensuring delivery against plans.
  • Manage pipeline information and client relationships in the civic, health and social impact space to identify potential new partners, growth opportunities or future competitive trends.
  • Present and work with external stakeholders to influence mutually beneficial outcomes.
  • Provide an objective commercial viewpoint based on an in-depth understanding and analysis of commercial and competitive information in the social good messaging space.
  • Support ideation, partnership development, and launch of new innovative civic, health and social impact products and services.
  • Collaborate with the Facebook organizations across product, partnerships, policy, marketing, research, etc. as a part of a matrix structure
  • along with cross functional teams, create, maintain and influence relationships with key ecosystem players to help establish a narrative of WhatsApp and FB business products in civic, health and social impact.

Minimum Qualification

  • 10+ years of experience in Business Development or equivalent relevant experience.
  • Demonstrated knowledge in international development, public health, social impact and civic engagement.
  • Experience managing partnerships and balancing partner needs and expectations in tandem with our overall product and social impact strategy.
  • Experience in building and managing partnerships and programs and driving consensus particularly a social impact setting.
  • Experience analyzing data to drive business decisions and strategy.
  • Experience establishing work relationships across multi-disciplinary teams and multiple partners.
  • Analytical and problem-solving experience.
  • Experience collaborating on marketing and sales.
  • Fluency in English.

Preferred Qualification

  • Experience managing partnerships and programs around messaging systems in a large-scale environment.
  • Experience in cPaaS, SaaS or enterprise software environments.
  • Experience and subject matter expertise in social impact.
Apply Now
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Integration Support Engineer, WhatsApp Community Operations

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 2 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world. People interact with businesses on WhatsApp every day. The WhatsApp Business API, our enterprise solution, helps medium and large businesses communicate with customers all over the world, so they can connect with them on WhatsApp in a simple, secure, and reliable way. WhatsApp Customer Operations' mission is to make each user feel like WhatsApp was made for them. Those who join our teams are very passionate about solving people’s issues and are strong advocates for WhatsApp users. We aspire to build a new world-class Enterprise Support organization focused on the success of businesses using WhatsApp. A world-class Enterprise Support organization is critical to the company goal of growing WhatsApp revenue. We aspire to create a customer centric culture by creating delightful experiences. WhatsApp is looking for a full-time team member to join our Enterprise Support Operations team. We count on Integration Support Engineers to provide technical support to our managed partners and enterprise-scale customers who use the WhatsApp Business API. You are excited by the prospect of being the first in a new support organization. You combine passion for outstanding customer service with a product mindset to ensure that key insights are communicated to our product teams. We are looking for people who have the expertise of managing technical integrations, fostering developer/business relationships, and who have a desire to improve the support experience of our customers.

Responsibilities

  • Assist our customers in managing complex enterprise systems, and high-quality tools that enable their business.
  • Code using primarily PHP/Hack and JavaScript/React, while also having experience with the full web stack, SOAP, and REST-API technologies and architectures.
  • Guide design and code reviews.
  • Become an expert on WhatsApp APIs and how to best deploy them and troubleshoot them.
  • Work closely with product managers, product designers, and engineering to lead or contribute to large-scale strategic projects.
  • Business case development to support new and improved processes for customers that leverage our APIs.
  • Influence and advocate for our Business Partners on how best to use our APIs.
  • Act as a trusted advisor to partners in developing and prioritizing comprehensive, data-driven tool improvement requests and raise core problems to our Engineering and cross functional partners.
  • Act as a portal for technical communication between outside developers and our product teams.
  • Ability for minimum 30% international travel (current conditions allowing).
  • Partner with management to build a new team by coaching and mentoring new team members on technical and customer-service skills.

Minimum Qualification

  • BA/BSc degree in Engineering, Computer Science or related field or international equivalent.
  • 3+ years of programming experience.
  • 3+ years of project management experience communicating with people at all levels (internal and external).
  • Analytical-thinking and problem-solving experience.
  • Experience working across a global multicultural and multilingual team, solving problems and designing business operations from scratch.
  • Experience communicating with cross-functional partners (both technical and non-technical audiences).

Preferred Qualification

  • Experience working autonomously and prioritizing work with minimal input.
  • Proven experience collaborating and communicating across a global team and with external partners.
  • Experience with large scale enterprise system development.
  • Experience with the full web stack, REST API development and technologies, and bug management support.
  • Experience with managing key customer relationships.
  • Knowledgeable in driving solutions for global business use cases.
  • Time management and multitasking experience.
  • Experience with process change management or process improvement.
  • Experience working in a technology company, consulting firm or equivalent fast-paced environment.
Apply Now
Thank you! Your submission has been received!
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Integration Support Engineer, WhatsApp Customer Operations

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 2 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world. People interact with businesses on WhatsApp every day. The WhatsApp Business API, our enterprise solution, helps medium and large businesses communicate with customers all over the world, so they can connect with them on WhatsApp in a simple, secure, and reliable way. WhatsApp Customer Operations' mission is to make each user feel like WhatsApp was made for them. Those who join our teams are very passionate about solving people’s issues and are strong advocates for WhatsApp users. We aspire to build a world class support organization that is customer centric and puts user experience at the core of everything we do. WhatsApp is looking for a full-time team member to join our Enterprise Support Operations team. We count on Integration Support Engineers to provide technical support to our managed partners who use our Enterprise API. You should possess a technical and business acumen, and a product mindset to ensure our partners are supported and that key insights are communicated to our product teams. We are looking for people who have experience managing technical integrations, managing developer/business relationships, and who have a desire to improve the support needs of our customers.

Responsibilities

  • Assist our customers in managing complex enterprise systems, and high-quality tools that enable their business.
  • Code using primarily PHP/Hack and JavaScript/React, while also having experience with the full web stack, SOAP, and REST-API technologies and architectures.
  • Guide design and code reviews.
  • Become an expert on WhatsApp APIs and how to best deploy them and troubleshoot them.
  • Work closely with product managers, product designers, and engineering to lead or contribute to large-scale strategic projects.
  • Business case development to support new and improved processes for customers that leverage our APIs.
  • Influence and advocate for our Business Partners on how best to use our APIs.
  • Act as a trusted advisor to partners in developing and prioritizing comprehensive, data-driven tool improvement requests and raise core problems to our Engineering and cross functional partners.
  • Act as a portal for technical communication between outside developers and our product teams.
  • Ability for minimum 30% international travel (current conditions allowing).

Minimum Qualification

  • BA/BSc degree in Engineering, Computer Science or related field or international equivalent.
  • 4+ years of programming experience.
  • 4+ years of project management experience communicating with people at all levels (internal and external).
  • Analytical-thinking and problem-solving experience.
  • Experience working across a global multicultural and multilingual team, solving problems and designing business operations from scratch.
  • Experience communicating with cross-functional partners (both technical and non-technical audiences).

Preferred Qualification

  • Experience working autonomously and prioritizing work with minimal input.
  • Proven experience collaborating and communicating across a global team and with external partners.
  • Experience with large scale enterprise system development.
  • Experience with the full web stack, REST API development and technologies, and bug management support.
  • Experience with managing key customer relationships.
  • Knowledgeable in driving solutions for global business use cases.
  • Time management and multitasking experience.
  • Experience with process change management or process improvement.
  • Experience working in a technology company, consulting firm or equivalent fast-paced environment.
Apply Now
Thank you! Your submission has been received!
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Business API Product Marketing Manager, WhatsApp

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 2 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world. People are increasingly using WhatsApp to connect with businesses for needs such as customer service or questions about a new product. WhatsApp’s Business team leads monetization efforts by building experiences for people to connect with businesses on the platform. WhatsApp is seeking an exceptional individual to serve as Product Marketing Manager for our first monetized business product, the WhatsApp Business API. If you have demonstrated experience in business and product strategy and commercialization, have an empathy for both consumers and businesses, have a strong bias for action and rolling up your sleeves to get things done, and want to unlock the potential of WhatsApp to serve millions of businesses, we would be excited to hear from you. In this role, you will be expected to identify key market requirements/opportunities, manage our go-to-market plans and coordinate cross-functional teams to bring great solutions to businesses and the community. This role will be focused on scaling the WhatsApp Business API globally to reach more businesses and users. You will do this as part of the WhatsApp Business API Product Marketing team, and will report to WhatsApp’s Business API Product Marketing Lead. Your work will also be in close partnership with several other functions, including Product Management, Engineering, Design, Data Science, Legal, Partnerships, etc. You will work closely with global stakeholders internally with cross-functional teams, and also externally with businesses and partners using the API.

Responsibilities

  • Lead development, socialization, and execution of global, comprehensive go-to-market strategies for product policies and strategies for the WhatsApp Business API
  • Drive inbound product marketing: Be the pulse of the market through industry research, competitive analysis, quantitative analysis, and structured qualitative feedback from businesses through direct engagement
  • Drive go-to-market strategy and execution: Test and launch new products in market through alphas/betas, product positioning and messaging, launch strategy, and scaled adoption
  • Guide cross-functional teams (both global and regional) in developing client communications, product documentation, and sales collateral
  • Create leadership briefings, client communications, and sales collateral for WhatsApp Business API products/policies
  • Distill and surface market feedback from various channels to product teams for new and existing WhatsApp Business API products/policies
  • Manage high priority, fast moving decisions and communication planning
  • Work with PR to devise launch strategies for featured products

Minimum Qualification

  • 10+ years of work experience, including work in marketing, product, consulting, communications, or information technology
  • Track record of collaborating with cross-functional teams to drive results
  • Experience setting priorities, complex problem solving, multi-tasking, and working independently
  • Communication experience with technical, business, and external stakeholders
  • BA/BS degree

Preferred Qualification

  • Experience in a product marketing capacity (partnering with product management or engineering to represent market/customer requirements and supporting product launches across multiple stakeholder audiences)
Apply Now
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Business Development Manager, Channel Sales, WhatsApp

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

We are looking to hire an experienced Business Development Manager, Channel Sales, on the WhatsApp channel partners/sales team. This team is responsible for bringing the WhatsApp business messaging API to market through partners globally. Specifically, this role will hunt, sign, and launch new partner opportunities in North America. The ideal candidate will have strong experience in signing distribution partnerships which drive new clients to the business. This role is part of the channel sales organization versus having a traditional product partnerships focus. This candidate will analyze the market, create a set of prioritized target partners, prospect, execute contracts, and then bring the partners live on the WhatsApp API. The candidate will possess superior analytical skills and have the ability to effectively influence and communicate cross-functionally with all levels of management. The candidate will thrive in a team-oriented environment, working cross-functionally with the marketing, global channel programs, and operations teams to develop new ways we can connect customers and business through WhatsApp business messaging.

Responsibilities

  • Sourcing, executing, and launching new partnerships that drive new clients to the business
  • Deliver partnerships which exceed channels partnerships goals or quotas
  • Forecast channel revenue accurately leveraging CRM skills
  • A rolodex of partners and their key executives and sales leaders
  • Use analytical skills to determine which verticals and markets work and insight to build on that experience
  • Passionate partner champion who can provide world-class relationship development and thought leadership
  • With the WhatsApp partners, define tailored value propositions and create detailed go-to-market plans that strengthen our value proposition to the marketplace while providing new revenue opportunities with our partners

Minimum Qualification

  • 10+ years of channel partnerships/sales experience in enterprise SaaS successfully launching partners to drive dramatically increased sales.
  • Experience in cPaaS, SaaS or enterprise software environments.
  • Experience forecasting channel revenue accurately with proven CRM skills.
  • Experience operating autonomously across multiple teams, demonstrated critical thinking, and thought leadership.
  • Experience establishing work relationships across multi-disciplinary teams and multiple partners in different time zones.
  • Experience getting things done at short notice while collecting information from a variety of internal and external sources.
  • Fluent in English.
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Channel Partner Manager, WhatsApp, India

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

This role is focused on growing our WhatsApp Business API partner channel which serves mid and large sized clients globally via our channel partners. The Channel Partner Manager will have strong channel or sales b2b SaaS experience. This candidate should have strong deal, strategy and relationship management experience to grow and accelerate our partner GTM strategy within their specific region and partners. The position will primarily involve developing and managing sales channels through select partners, creating and implementing partner specific business plans, creatively deploying MDF/rewards, and supporting marketing initiatives that deliver sales growth. The candidate will possess superior analytical skills and have the ability to effectively influence and communicate cross-functionally with all levels of management. The candidate will thrive in a team-oriented environment, working cross-functionally with the marketing, global channel programs, and operations teams to develop new ways we can connect customers and business through WhatsApp business messaging. This role is based in Gurugram/ Mumbai/ Bangalore.

Responsibilities

  • Define and manage an bi-annual business plan with key partners for WhatsApp business messaging
  • encompassing but not limited to key activities to be carried out for period, clearly defined GTM planning, resource allocations, country prioritization planning, partner enablement, planned commercial incentives investments
  • Own forecasting and goaling for portfolio of partners
  • Responsible for managing pipeline information and local client relationships to identify potential new business leads, growth opportunities or future competitive trends
  • Present to and consult with management on business trends with a view to developing new services, products, and distribution channels
  • Proactively identify and analyze complex, long-term, critical infrastructure problems with cross functional leaders and stakeholders
  • Along with cross functional teams, create, maintain and influence relationships with key ecosystem players in the region to help establish a narrative of WhatsApp business products
  • Achieve quarterly & annual channel sales targets

Minimum Qualification

  • 7+ years of experience in Channel sales with a track record of delivering against revenue or new client goals and/or quota
  • Strong history of building and driving pipeline within channel partners by evangelising and collaborating with partner sales organizations
  • Experience in building or managing partnerships and programs around messaging systems in a large-scale environment
  • Experience in cPaaS, SaaS or enterprise software environments
  • Ability to forecast channel revenue accurately with strong CRM skills
  • Strong analytical skills to determine which programs work and insight to build on that experiences
  • Experience operating autonomously across multiple teams, demonstrated critical thinking, and thought leadership
  • Experience establishing work relationships across multi-disciplinary teams and multiple partners in different time zones
  • Capacity to get things done at short notice while collecting information from a variety of internal and external sources
  • Fluent in spoken and written English
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Channel Partner Manager, WhatsApp

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

This role is focused on growing our WhatsApp Business API partner channel which serves mid and large sized clients globally via our channel partners. The Channel Partner Manager will have strong channel or sales b2b SaaS experience. This candidate should have strong deal, strategy and relationship management experience to grow and accelerate our partner GTM strategy within their specific region and partners. The position will primarily involve developing and managing sales channels through select partners, creating and implementing partner specific business plans, creatively deploying MDF/rewards, and supporting marketing initiatives that deliver sales growth. The candidate will possess superior analytical skills and have the ability to effectively influence and communicate cross-functionally with all levels of management. The candidate will thrive in a team-oriented environment, working cross-functionally with the marketing, global channel programs, and operations teams to develop new ways we can connect customers and business through WhatsApp business messaging.

Responsibilities

  • Define and manage a bi-annual business plan with key partners for WhatsApp business messaging, encompassing but not limited to key activities to be carried out for period, clearly defined GTM planning, resource allocations, country prioritization planning, partner enablement, planned commercial incentives investments
  • Own forecasting and goaling for portfolio of partners
  • Responsible for managing pipeline information and local client relationships to identify potential new business leads, growth opportunities or future competitive trends
  • Present to and consult with management on business trends with a view to developing new services, products, and distribution channels
  • Proactively identify and analyze complex, long-term, critical infrastructure problems with cross functional leaders and stakeholders
  • Along with cross functional teams, create, maintain and influence relationships with key ecosystem players in the region to help establish a narrative of WhatsApp business products
  • Achieve quarterly & annual channel sales targets

Minimum Qualification

  • Extensive experience in Channel sales with a track record of delivering against revenue or new client goals and/or quota
  • Strong history of building and driving pipeline within channel partners by evangelising and collaborating with partner sales organizations
  • Experience in building or managing partnerships and programs around messaging systems in a large-scale environment
  • Experience in cPaaS, SaaS or enterprise software environments
  • Experience working with API products
  • Experience with forecasting channel revenue accurately with strong CRM skills
  • Strong analytical skills to determine which programs work and insight to build on that experiences
  • Experience operating autonomously across multiple teams, demonstrated critical thinking, and thought leadership
  • Experience establishing work relationships across multi-disciplinary teams and multiple partners in different time zones
  • Capacity to get things done at short notice while collecting information from a variety of internal and external source
  • Fluent in spoken and written English
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Business Operations Manager - WhatsApp

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

Finance and Business Planning is a highly mission driven organization - our mission is to enable Facebook to plan, prioritize, and execute as effectively as possible. We take a uniquely long-term view towards business problems. It is critical that we operate with an independent and objective perspective, and are comfortable representing our point of view to our partners and executive stakeholders. We serve as financial advisers to our business partners and own shared business goals and results where appropriate. We strive to balance our responsibility to support business partners with our responsibility to serve the long-term mission and sustainability of Facebook Inc. and act as stewards of company resources. WhatsApp is the world’s largest messaging platform, used by more than 2 billion people around the world to stay in touch with family and friends, anytime, anywhere. WhatsApp offers fast, simple, secure messaging, voice, and video calling for free, available across all types of phones and all types of connections. Since the beginning, WhatsApp has been a leader in encrypted messaging, and continues to believe that communication is highly private and highly personal. WhatsApp is seeking a highly strategic and analytical Business Operations leader. This is a strategic leadership role within Finance working directly with the WhatsApp executive leadership team. The role focuses on understanding, building, and driving business and monetization, while partnering closely with Business, Product, Data, and Partnerships teams. This is an exciting time in WhatsApp’s growth, with recent announcements related to new capabilities and business building in payments, shops, business messaging, desktop integration, and closer ties across the Facebook family of apps. Many of the strategic priorities within WhatsApp are zero-to-one ideas, building new capabilities from the ground up. You will have high visibility with leadership and get exposure to the most critical strategic business questions the team is working to solve. You will be challenged to understand and contribute to many facets of a rapidly growing business, including building strong POVs on strategic decisions, business and revenue forecasting, and WhatsApp’s mid- and long-term monetization strategy. The role requires strategic thinking, executive communication skills, a deeply analytical mindset, strong cross-functional collaboration, and a bias toward action.

Responsibilities

  • Drive strategic recommendations to support decisions across WhatsApp’s business priorities
  • Identify and drive critical initiatives across monetization and business growth
  • Own end-to-end partnerships with a broad range of Product and Business leaders
  • Present outcomes to stakeholders across WhatsApp, Finance, and Facebook
  • Build annual and long range business & monetization outlooks for WhatsApp
  • Provide an objective POV on matters of monetization, business strategy and operations
  • Influence business direction through a combination of strategic thinking and communications

Minimum Qualification

  • 7+ years of experience in business strategy, strategic finance, product analytics, or related professional experience building and managing growing businesses
  • Executive communication skills with experience building relationships with people across all levels of the organization
  • Experience synthesizing strategic insights and problem solving individually or in a group setting, as well as identifying core drivers of a business
  • Proven foundation in financial and business modeling
  • BS degree in a quantitative discipline, or equivalent experience

Preferred Qualification

  • MBA, or equivalent professional experience
  • Experience working in management consulting or investment banking firms with a focus on tech/internet/digital and consumer analytics
  • Experience working at a leading internet or high growth company
  • Experience in data analytics and/or forecasting (SQL, Python, R)
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Finance Manager - WhatsApp

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

Finance and Business Planning is a highly mission driven organization - our mission is to enable Facebook to plan, prioritize, and execute as effectively as possible. We take a uniquely long-term view towards business problems. It is critical that we operate with an independent and objective perspective, and are comfortable representing our point of view to our partners and executive stakeholders. We serve as financial advisers to our business partners and own shared business goals and results where appropriate. We strive to balance our responsibility to support business partners with our responsibility to serve the long-term mission and sustainability of Facebook Inc. and act as stewards of company resources. As the largest communications platform globally, WhatsApp is one of the most well recognized brands in the Facebook family. More than 2 billion people in over 180 countries use WhatsApp to stay in touch with family and friends, anytime, anywhere. WhatsApp offers simple, secure, reliable messaging and calling, available on phones all over the world. We are seeking a highly strategic, driven, and analytical Finance Manager to support WhatsApp. This role will work directly with WhatsApp Business and Partnerships global leaders. The Finance Manager will manage and drive key aspects of WhatsApp’s financial plan, including budgets, investment decisions, and strategic decision support. The role will physically sit with the WhatsApp group, and will involve regular interactions with business and finance leaders. Broadly, the Finance team focuses on using our unique view into business performance to see trends and opportunities within WhatsApp and broadly within Facebook. Our promise: you will gain invaluable experience in a highly visible position that offers significant responsibility and interaction with business and product global leaders at WhatsApp and Facebook, and an opportunity to have significant impact within a priority area for Facebook: private messaging.

Responsibilities

  • Drive financial planning processes related to headcount planning, budgeting, forecasting, and long-range planning
  • Present outcomes and business outlook to stakeholders across WhatsApp and Finance
  • Own relationships with a range of product and business leaders
  • Build thoughtful resource allocation analyses to drive better investment decisions
  • Collaborate cross-functionally with other FP&A groups, as well as operations including purchasing, accounting, corporate finance
  • Identify and lead initiatives to continuously improve, automate, and scale forecasting and reporting tools, processes, and methodologies

Minimum Qualification

  • 6+ years of experience in business strategy or finance
  • BS degree in Engineering, Computer Science, Math, Economics, Statistics, Finance, or related discipline
  • Experience synthesizing strategic insights and problem solving individually or in a group setting

Preferred Qualification

  • Experience working at a leading technology company or high growth company
  • Communication skills with experience building relationships with people across all levels of the organization
  • Analytical and problem solving skills
  • Self-driven, organized, detail-oriented, and experience multi-tasking in a fast-paced environment
  • MBA
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Product Manager, WhatsApp Business

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 2 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world. Businesses have also rapidly started to adopt the business API and business app. Conversational commerce enables businesses and customers to have a personal, natural and convenient relationship. We are looking to grow the business product team and this role is to ensure that business to consumer interactions are all high quality. It is still early days and you have an opportunity to shape the product and platform for how business to customer communication happens for billions of people. WhatsApp is seeking an exceptional individual to help with product development for our business products, and other initiatives across the company. If you have demonstrated experience in building new products, have empathy for both consumers and businesses and want to unlock the potential of WhatsApp to serve millions of businesses and billions of people, we would be excited to hear from you. WhatsApp is a start-up environment where you’ll be expected to roll-up your sleeves and work collaboratively with engineers, designers and other cross-functional partners. You’ll expect to push the boundaries of what’s possible in a mobile app, how to deliver value to users and businesses while sharing in our healthy obsession for quality and attention to detail.

Responsibilities

  • Lead the ideation, technical development, and launch of innovative product features
  • Drive product development from small features to entirely new products
  • Work hands-on with designers and engineers to implement and build new features that meet our standards of simplicity and quality
  • Maximize efficiency in a constantly evolving environment where the process is fluid and creative solutions are the norm

Minimum Qualification

  • 5+ years product management or product design experience
  • 5+ years of experience in technical architecture of mobile applications
  • 5+ years experience designing user interfaces

Preferred Qualification

  • Experience in local, platforms, enterprises, commerce, and/or ads
  • Understanding of International markets
  • Knowledge user of WhatsApp
  • Knowledge with economic empowerment and messaging
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Public Policy Manager, EMEA, WhatsApp

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

WhatsApp Inc., a subsidiary of Facebook, is seeking a Public Policy Manager to support WhatsApp’s policy strategy and engagement in the EMEA region. This is a great opportunity for someone who wants to make an impact as part of a small, nimble team serving more than 2 billion people around the world. The role requires significant experience either working with or in government, politics or a regulatory agency, as well as the ability to grasp complex technical and policy issues. Candidates should have a strong knowledge of internet and telecommunications policy issues, including security, privacy, and user safety. They should also have excellent writing and analytical skills. The Public Policy Manager will report into WhatsApp’s Director of Public Policy for EMEA and will work closely with the Facebook policy team and other relevant teams at Facebook. This role can be based anywhere in EMEA.

Responsibilities

  • Identify, monitor and analyse policy issues affecting WhatsApp in the EMEA region
  • Identify proactive strategies to solve policy challenges
  • Engage and build relationships with policymakers
  • Represent WhatsApp in meetings with regional government officials and elected members
  • Build coalitions with other regional organisations to advance WhatsApp’s policy goals
  • Design and lead innovative regional programs and campaigns to shape the public and political climate of opinion around WhatsApp
  • Work with the global team to develop WhatsApp policy positions in briefing papers, consultation responses and internal policy meetings
  • Advise internal WhatsApp teams and leadership on regional public policy matters to guide development of products, services and policies
  • Communicate WhatsApp’s positions at public events in the region

Minimum Qualification

  • Significant work experience, including experience managing strategic outreach with diverse stakeholders within policy advocacy or in a government position
  • Degree or advanced degree in a related field
  • Keen understanding of, and interest in, public policies related to technology, privacy and safety
  • Excellent communication skills – written and verbal
  • Experience executing cross-functional campaigns
  • Strong teamwork experience and proven track record of collaborative approach to problem solving
  • Willingness to travel frequently (when company travel resumes)
  • Good judgement, determination, perseverance and a sense of humour under pressure
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Channel Partner Manager, Whatsapp

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

In this role you will have the opportunity to help grow our WhatsApp Business API partner channel, that serves mid and large sized clients globally. Our Channel Partner Managers have strong deal, strategy and relationship management experience to accelerate our partner go-to-market strategy as well as strong channel and SaaS expertise. The ideal candidate will possess a strong channel sales or partnerships background that enables them to engage with our resellers and channel partners across the organizations at the VP/SVP level. In order to succeed in this role, you will need the ability to think strategically and analytically about business, product, and technical challenges while building and conveying compelling value propositions and working cross functionally to influence consensus. You'll be encouraged to exercise your creativity as we look to expand our channel partner footprint as measured by customer, volume and revenue growth.

Responsibilities

  • Manage select WhatsApp Business API partners in the region to support scaling of the product and growing the business
  • Set targets and goals in alignment with regional expectations and ensure delivery against plans
  • Managing pipeline information and local client relationships to identify potential new business leads, growth opportunities or future competitive trends
  • Maintain account plans and build close working relationships with key stakeholders in the marketplace
  • Present to and consult with management on business trends with a view to developing new services, products, and distribution channels
  • Provide an objective commercial viewpoint based on an in-depth understanding and analysis of commercial and competitive information
  • Proactively identify and analyze complex, long-term, critical infrastructure problems with cross functional leaders and stakeholders
  • Support ideation, partnership development, and launch of innovative business products and services
  • Along with cross functional teams, create, maintain and influence relationships with key ecosystem players in the region to help establish a narrative of WhatsApp business products

Minimum Qualification

  • 8+ years of experience in Business Development or equivalent relevant experience
  • Experience growing channel partnerships with new customers and generating revenue impact
  • Experience building and driving pipeline within channel partners by evangelising and collaborating with partners' sales organizations
  • Experience in building or managing partnerships and programs
  • Experience forecasting channel revenue accurately with strong CRM skills
  • Experience analyzing data to drive business decisions and strategy
  • Experience establishing work relationships across multi-disciplinary teams and multiple partners
  • Analytical and problem-solving experience
  • Fluency in English

Preferred Qualification

  • Experience managing partnerships and programs around messaging systems in a large-scale environment
  • Experience in cPaaS, SaaS or enterprise software environments
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Business Development Manager, WhatsApp

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

We are looking to hire an experienced enterprise SaaS Business Development Manager on the WhatsApp channel partners/sales team. This team is responsible for bringing the WhatsApp business messaging API to market through partners globally. Specifically, this role will hunt, sign, and launch new partner opportunities in APAC. The ideal candidate will have strong experience in signing distribution partnerships which drive new clients to the business. This role is part of the channel sales org vs. having a traditional product partnerships focus. This candidate will analyze the market, create a set of prioritized target partners, prospect, execute contracts, and then bring the partners live on the WhatsApp API. The candidate will possess superior analytical skills and have the ability to effectively influence and communicate cross-functionally with all levels of management. The candidate will thrive in a team-oriented environment, working cross-functionally with the marketing, global channel programs, and operations teams to develop new ways we can connect customers and business through WhatsApp business messaging. This role is based in our Singapore office.

Responsibilities

  • Seasoned track record of sourcing, executing, and launching new partnerships that drive new clients to the business
  • Proven history of exceeding channels partnerships goals or quotas
  • Ability to forecast channel revenue accurately leveraging CRM skills
  • A rolodex of partners and their key executives and sales leaders
  • Strong analytical skills to determine which verticals and markets work and insight to build on that experience
  • Passionate partner champion who can provide world-class relationship development and thought leadership
  • With the WhatsApp partners, define tailored value propositions and create detailed go-to-market plans that strengthen our value proposition to the marketplace while providing new revenue opportunities with our partners

Minimum Qualification

  • 10+ years of tech channel partnerships/sales in enterprise SaaS successfully launching partners to drive dramatically increased sales
  • Experience in cPaaS, SaaS or enterprise software environments
  • Ability to forecast channel revenue accurately with strong CRM skills
  • Experience operating autonomously across multiple teams, demonstrated critical thinking, and thought leadership
  • Experience establishing work relationships across multi-disciplinary teams and multiple partners in different time zones
  • Capacity to get things done at short notice while collecting information from a variety of internal and external sources
  • Fluent in spoken and written English
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Director North American Channel Sales, WhatsApp

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

We are looking to hire an experienced enterprise SaaS channel partnerships/sales leader to lead our North America team. This team is responsible for bringing the WhatsApp business messaging API to market in North America and this role will be part of the Global Partnerships Business Messaging leadership team. The ideal candidate will have strong experience leading channel sales or partnerships teams with a proven track record of delivering against goals/quota. This person will be responsible for defining the strategy for North America and working with his/her team to hunt and then farm the right set of channel partners. The team is growing and one of your first responsibilities will be recruiting 3 or more direct reports in the first 6 months.. Candidates should have a demonstrated ability to think strategically and analytically about business, product, and technical challenges, with the ability to build and convey compelling value propositions, and work cross-functionally to build consensus. We are looking for candidates that are creative, aggressive and looking to expand and advance their regional partners as measured by the impact on client and business messaging volume growth in North America.

Responsibilities

  • Ability to forecast channel revenue accurately leveraging CRM skills
  • Bring and use your rolodex of partners and their key executives and sales leaders
  • Provide world-class relationship development and thought leadership across an assigned partner base to increase revenue and drive incremental business opportunities
  • Work with WhatsApp Leadership, Regional Partnerships, and Marketing teams to identify key partners, build a strategic plan, and partner enablement model
  • While leading the North America region, this role is part of a global team and thinking as a global leader is required. Collaboration with global cross functional partners is critical to success
  • With the WhatsApp partners, define tailored value propositions and create detailed go-to-market plans that strengthen our value proposition to the marketplace while providing new revenue opportunities with our partners

Minimum Qualification

  • 10+ years experience of tech channel partnerships/sales in enterprise SaaS successfully implementing channel strategy to drive dramatically increased sales
  • Proven business leader with experience driving influence and build relationships with decision makers across all levels of partner and prospect organizations
  • Highly effective relationship/partner development skills
  • Experience formulating a partnership vision, strategy, and execution plan
  • Track record of driving enterprise sales via channel partners (partner handles selling motion)
  • Proven experience of exceeding channels sales or direct sales quotas
  • Proven analytical skills to determine which programs work and insight to build on that experience

Preferred Qualification

  • Knowledge on up-to-date trends and market leading companies in business messaging
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Content Strategy Manager, Integrated Business Marketing

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 1 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world. The WhatsApp Integrated Business Marketing team develops marketing programs across WhatsApp Partner ecosystems. We are responsible for working with an ecosystem of companies that provide data, tools and services that maximize the performance of WhatsApp solutions for their clients. Our WhatsApp Integrated Business Marketing team is seeking a full-time role as a content strategist to own strategic planning and execution of marketing content for our partners. This role is responsible for defining audiences, messaging, mediums and processes to scale creation of content for our key audiences across their lifecycle.

This role will require both high-level strategy and process design and hands-on operational content creation work to execute against business objectives. You're perfect for this role if you are versatile, you’re able to plan and draft content for sophisticated business audiences, including product tours, how-to guides, white papers, transactional emails and launch education materials, as well as apply consistent standards and elevate the overall quality of our work; understand content planning and user experience and thrive in a flat, fast-moving organization.

This role will work in close partnership with important cross functional teams such as business marketing, product marketing, partnerships, content and design. The successful candidate will combine strategic thinking and strong communication skills with creativity to execute on high-impact, high-leverage content, processes and programs that will scale globally. The candidate must have driven content strategy or digital marketing programs in partnership with sales or account management teams at a fast-paced Internet company.

This role will report to the Integrated Business Marketing Lead.

Responsibilities

  • Drive multi-year content strategies at the portfolio level and shepherd content creation across regions, verticals and use cases through both direct content creation and cross-functional collaboration with partners and regional experts
  • Develop content strategy for Business Messaging, including audience development and lifecycle approach, with alignment from cross-functional partners and leadership
  • Create marketing collateral, including PowerPoint decks, fact sheets, playbooks, customer stories, newsletters, how-to content and videos
  • Develop process and infrastructure for scaling content creation and dissemination across multiple regions, verticals, and use cases. Project Manage a cross-organization, cross-functional group of stakeholders and ensure the content we ship is cohesive and thoughtfully crafted and executed
  • Partner with other marketing managers to inform the long-term API partner marketing strategy
  • Willing to travel/work with international teams, approximately 10% of the time

Minimum Qualification

  • Bachelors degree
  • 8+ years of experience in marketing at a digital advertiser, agency, tech and/or product and services company
  • Experience in working in B2B or with third party ecosystem partners
  • Experience in content strategy or content marketing
  • Presentation and communication skills
  • Experience thriving in a fast-paced, unpredictable environment

Preferred Qualification

  • Experience in developing content in B2B SaaS environment
  • Experience working with partners or developers, particularly in a partner enablement function
  • Experience scaling content creation through systems, processes, or tools
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Consumer Product Marketing Lead, WhatsApp

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

WhatsApp is a fast, simple and reliable way to talk to anyone in the world. WhatsApp reaches over 2 billion people in over 180 countries that use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world. We are looking for an experienced product marketing leader to serve as the Core Consumer Product Marketing Lead overseeing product marketing for WhatsApp’s core consumer experience. This person will lead a team to develop breakthrough marketing initiatives that drive consumer awareness, engagement, and retention aligned to the product. The ideal candidate is a leader who can drive both strategy and execution and cares deeply about WhatsApp’s mission to connect the world privately. They are analytical and creative, highly collaborative, and will have a successful track record of launching & scaling mass-market consumer products or services that people cannot live without for a range of well-known consumer brands. They will have a track record for influencing the product roadmap, successfully representing the consumer across the product lifecycle, and leading complex cross-functional initiatives in a matrixed organization. Importantly, the successful candidate will have a track-record for leading high-performing teams and developing people alongside products.

Responsibilities

  • Lead a high-performing team of product marketers
  • Work with Marketing Insights & Data Science to generate break-through quantitative, qualitative, and competitive insights
  • Build strong product positioning, clear narratives, and drive influence across the WhatsApp core consumer product to ensure we’re delivering consumer value and driving understanding
  • Drive go-to-market plans working closely with cross-functional teams to determine effective launch strategy and communications sequencing
  • Partner with brand and integrated marketing on outbound marketing and advertising strategies and programs to drive consumer awareness, adoption and long term engagement
  • Understand the WhatsApp Consumer and their connection with the product to drive meaningful new product/feature adoption and greater engagement
  • Tackle complex challenges with a strategic mindset and create thoughtful recommendations and action plans for solving them with product and cross-functional leadership

Minimum Qualification

  • 10+ years of experience launching & scaling consumer apps, products or services for global consumer brands
  • 5+ years of team management/leadership experience
  • Experience developing and driving analytically rigorous online and offline marketing campaign
  • Experience motivating and challenging teams and individuals at all levels of an organization, both directly and cross-functionally

Preferred Qualification

  • Depth of expertise in growing consumer businesses through sustained engagement and acquisition
  • Experience at a consumer driven startup
  • International experience and knowledge of diverse cultural, social and business landscapes
  • Understanding of digital and mobile video and the entertainment and technology landscape both in the U.S. and internationally
  • Knowledge for WhatsApp and it’s mission to connect the world privately
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Integration Support Engineer, WhatsApp Customer Operations

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 2 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world. People interact with businesses on WhatsApp every day. The WhatsApp Business API, our enterprise solution, helps medium and large businesses communicate with customers all over the world, so they can connect with them on WhatsApp in a simple, secure, and reliable way. WhatsApp Customer Operations' mission is to make each user feel like WhatsApp was made for them. Those who join our teams are very passionate about solving people’s issues and are strong advocates for WhatsApp users. We aspire to build a new world-class Enterprise Support organization focused on the success of businesses using WhatsApp. A world-class Enterprise Support organization is critical to the company goal of growing WhatsApp revenue. We aspire to create a customer centric culture by creating delightful experiences. WhatsApp is looking for a full-time team member to join our Enterprise Support Operations team. We count on Integration Support Engineers to provide technical support to our managed partners and enterprise-scale customers who use the WhatsApp Business API. You are excited by the prospect of being the first in a new support organization. You combine passion for outstanding customer service with a product mindset to ensure that key insights are communicated to our product teams. We are looking for people who have the expertise of managing technical integrations, fostering developer/business relationships, and who have a desire to improve the support experience of our customers.

Responsibilities

  • Assist our customers in managing complex enterprise systems, and high-quality tools that enable their business.
  • Code using primarily PHP/Hack and JavaScript/React, while also having experience with the full web stack, SOAP, and REST-API technologies and architectures.
  • Guide design and code reviews.
  • Become an expert on WhatsApp APIs and how to best deploy them and troubleshoot them.
  • Work closely with product managers, product designers, and engineering to lead or contribute to large-scale strategic projects.
  • Business case development to support new and improved processes for customers that leverage our APIs.
  • Influence and advocate for our Business Partners on how best to use our APIs.
  • Act as a trusted advisor to partners in developing and prioritizing comprehensive, data-driven tool improvement requests and raise core problems to our Engineering and cross functional partners.
  • Act as a portal for technical communication between outside developers and our product teams.
  • Ability for minimum 30% international travel (current conditions allowing).
  • Partner with management to build a new team by coaching and mentoring new team members on technical and customer-service skills.

Minimum Qualification

  • BA/BSc degree in Engineering, Computer Science or related field or international equivalent.
  • 4+ years of programming experience.
  • 4+ years of project management experience communicating with people at all levels (internal and external).
  • Analytical-thinking and problem-solving experience.
  • Experience working across a global multicultural and multilingual team, solving problems and designing business operations from scratch.
  • Experience communicating with cross-functional partners (both technical and non-technical audiences).

Preferred Qualification

  • Experience working autonomously and prioritizing work with minimal input.
  • Proven experience collaborating and communicating across a global team and with external partners.
  • Experience with large scale enterprise system development.
  • Experience with the full web stack, REST API development and technologies, and bug management support.
  • Experience with managing key customer relationships.
  • Knowledgeable in driving solutions for global business use cases.
  • Time management and multitasking experience.
  • Experience with process change management or process improvement.
  • Experience working in a technology company, consulting firm or equivalent fast-paced environment.
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