Technology

WhatsApp Inc

Website
Technology

WhatsApp Inc

Website

About us

WhatsApp Inc

WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 2 billion people across 180+ countries use WhatsApp to stay in touch with friends and family, anytime and anywhere.

WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 2 billion people across 180+ countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world. For many people in the world WhatsApp is a lifeline. We're looking for engineers, designers, researchers, product managers, technical program managers, customer ops, consumer marketing, and more. Come join our teams and make impact at scale.

WhatsApp started as an alternative to SMS. Our product now supports sending and receiving a variety of media: text, photos, videos, documents, and location, as well as voice calls. Our messages and calls are secured with end-to-end encryption, meaning that no third party including WhatsApp can read or listen to them. Behind every product decision is our desire to let people communicate anywhere in the world without barriers. WhatsApp was founded by Jan Koum and Brian Acton who had previously spent 20 years combined at Yahoo. WhatsApp joined Facebook in 2014, but continues to operate as a separate app with a laser focus on building a messaging service that works fast and reliably anywhere in the world.

Our work culture

At Facebook and WhatsApp, you'll have the opportunity to work with great people, tackle big challenges, and make a real impact – while being your unique, authentic self at work. Supporting our employees is a core part of how we do business. From our generous benefits to our robust diversity programs, we're focused on empowering all our employees – from people of color and LGBTQ employees to veterans and the differently abled – to live life to the fullest and bring their best selves to work, each and every day. We're proud of our supportive and inclusive culture and are dedicated to making Facebook and WhatsApp welcoming to everyone who comes to work with us.

At Facebook and WhatsApp, you'll have the opportunity to work with great people, tackle big challenges, and make a real impact – while being your unique, authentic self at work. Supporting our employees is a core part of how we do business. From our generous benefits to our robust diversity programs, we're focused on empowering all our employees – from people of color and LGBTQ employees to veterans and the differently abled – to live life to the fullest and bring their best selves to work, each and every day. We're proud of our supportive and inclusive culture and are dedicated to making Facebook and WhatsApp welcoming to everyone who comes to work with us.

The four core values at WhatsApp explain how work is done to work towards our mission of connecting the world privately.    

  • Think Globally
  • Be relentlessly focused
  • Prioritize quality
  • Make highly principled decisions  

To learn more about our culture at WhatsApp and Facebook, check out these resources:

Option to work from home
Option to work from home
Sign language interpreters
Sign language interpreters
Allow a self-paced workload
Allow a self-paced workload
Service animals allowed
Service animals allowed
Provide an ergonomic workstation
Provide an ergonomic workstation
Accessible parking spot
Accessible parking spot
Ramp and/or elevator
Ramp and/or elevator
Flexible work and leave schedule
Flexible work and leave schedule
Accessible restroom
Accessible restroom
Sensitivity training for coworkers
Sensitivity training for coworkers
Accessible computer software
Accessible computer software
On-site counseling
On-site counseling
Screen reader software
Screen reader software
Fragrance-free workplace
Fragrance-free workplace

Our open positions

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Business Analyst, WhatsApp Customer Operations (Dublin, Ireland)
Full-Time
Other

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

WhatsApp is a fast, simple and reliable way to talk to anyone in the world. Around 2 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world. We are seeking a dynamic, analytical, process, detail-oriented Business Analyst who can partner effectively and closely with our leadership team in Customer Operations and across Whatsapp organization. Someone comfortable with ambiguity to manage and drive cross functional projects independently, and thrive in the absence of process/oversight. This role will require leveraging SQL to source and mine data and using Big Data tools such as Tableau, Hive, and Presto so that he/she can analyze trends, metrics, identify areas to improve operational efficiency and guide leadership to make informed decisions backed by data and facts.

Responsibilities

  • Use internal and external data (e.g. tickets, user growth, vendor capacity, trends) to derive insights that will drive strategic business decisions
  • Build prototypes of analytical tools to help scale the procurement of insights
  • Drive operational excellence that supports cross functional partners, and ensure the smooth running of weekly, monthly and quarterly business rhythms
  • Develop compelling analyses to execute data-informed initiatives that helps improve our support channels, productivity, and quality at scale
  • Focus on process and continuous improvement of core metrics through automation and process enhancement
  • Act as a thought leader for data-informed initiatives and guide the team’s direction overall
  • Conduct in-depth investigations leveraging large and complex data sets
  • Partner with Data Science, Data Engineering, Product and Customer Operations teams to solve problems at scale
  • Inform, influence, and execute new strategies and tactics using analysis and impact metrics to support your positions
  • Build/maintain reports, dashboards, and metrics that equips the CO organization to scale successfully

Minimum Qualification

  • BA/BS in an analytical field (e.g. Computer Science, Engineering, Mathematics, Business or a related field)
  • 8+ years of work experience in Business Analytics, Sales Analytics, Sales Finance, Sales Operations, and/or Strategy consulting, or 3+ years experience with MBA/Master’s degree
  • Demonstrated problem-solving experience with experience providing actionable business insights and recommendations data and fact-based
  • Demonstrated experience in storytelling with data
  • Experience working collaboratively with cross-functional stakeholders and partners
  • 4+ years of SQL experience (creating and updating queries)
  • 4+ years experience of initiating and driving projects to completion
  • Experience with data visualization tools such as Tableau or packages in R/Python
  • Experience with reporting systems and data pipeline architecture
  • Communication experience in articulating issues to both technical and non-technical audiences

Preferred Qualification

  • Graduate degree in an analytical field
  • Experience with Customer Operations or Scaled Services
  • Experience extracting data from large/complex databases
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Technical Program Manager - WhatsApp Platform (London, United Kingdom)
Full-Time
Other

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 2 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world.

Facebook is seeking a Technical Program Manager (TPM) with extensive Product or Platform development experience. This person will partner with Product and Infrastructure teams to collaboratively define, manage, and drive cross functional programs, platforms and infrastructure that enable the delivery of Facebook products and features. They will be responsible for identifying team focus areas, and driving impact where there are complex cross-functional needs from the respective product groups, as well as significant business and technology solution opportunities. In addition, they will provide analytical insight and foresight to help shape long-term strategy, and drive planning and prioritization for the teams they support. In driving execution of these plans, they will define and align cross team engagements which bring clarity and focus, and enable the easy flow of information and plans between people and teams, through the creation of effective communications at scale. The ideal candidate will be able to bring strong thought leadership, technical understanding and execution excellence to major initiatives, and core features, resulting in performant, reliable, efficient, high quality product and platform infrastructure that scales to the next billion people worldwide.

Competitive Salary including the following benefits apply: Medical Benefits, Dental Benefits, Vision Benefits, Pension Benefits, Life Assurance, Childcare Benefits , Gym Benefits, Transport benefits, Laundry Benefit. Posted- 30th April 2020 Closing- 28th May 2020

Responsibilities

  • Build strong and aligned program teams to efficiently deliver on shared goals.
  • Collaborate with Engineering and business owners to define program requirements, set priorities, and establish scope which includes defining the roadmap and long-term strategy of the teams that you are partnering with.
  • Manage cross functional dependencies, risks, and changes effectively by optimizing scope, schedule, and resources accordingly.
  • Develop and own communication plans to effectively and proactively communicate program status, issues, and risks to stakeholders.
  • Partner with cross functional teams to drive technical analysis, design, development, testing, implementation, and post implementation phases.
  • Define and track key metrics and key quality and performance indicators and drive cross functional execution of program deliverables.
  • Proactively identify and analyze complex, long-term, critical infrastructure problems with engineering leaders and stakeholders.
  • Influence product decisions to align with higher company initiatives.
  • Drive internal and external process improvements across multiple teams and functions including reducing the manual efforts through automation.

Minimum Qualification

  • B.S. in Computer Science or a related technical discipline, or equivalent experience.
  • 7+ years of software engineering, systems engineering, hardware engineering, or technical product/program management experience.
  • Experience delivering tech programs or products from inception to delivery.
  • Knowledge of user needs, gathering requirements, and defining scope.
  • Experience operating autonomously across multiple teams, demonstrated critical thinking, and thought leadership.
  • Communication experience and experience working with technical management teams to develop systems, solutions, and products.
  • Organizational, coordination and multi-tasking experience.
  • Analytical and problem-solving experience with large-scale systems.
  • Experience establishing work relationships across multi-disciplinary teams and multiple partners in different time zones.
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Product Design Manager, Whatsapp (London, United Kingdom)
Full-Time
Creative & Design

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

WhatsApp is looking for an experienced Product Design Manager to lead a team of designers. Candidates must have strong mentoring and communication skills. The role combines growing and managing a team with hands-on design. Candidates must also have strong visual and interaction skills and the ability to help shape product strategy.

WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 2 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world.

Candidates will be natural at building influence in cross-functional partnerships and creating a path to success for the people you manage. You thrive in a flat, fast-moving organization where you can use lightweight processes, creative ideas and quick iteration to have a huge impact. You should also be excited about staying hands-on with product design when necessary, evolving design standards and experiences.

Competitive Salary including the following benefits apply:
Medical Benefits
Dental Benefits
Vision Benefits
Pension Benefits
Life Assurance
Childcare Benefits
Gym Benefits
Transport benefits
Laundry Benefit

Posted: 23rd April 2020
Closing date: 30th May 2020

Responsibilities

  • Drive product design with a team of world-class designers, engineers, product managers, analysts and UX researchers.
  • Recruit new designers and actively participate in the hiring process.
  • Establish a strong, collaborative design practice with a healthy feedback culture.
  • Roll up your sleeves and contribute as a designer when necessary.

Minimum Qualification

  • People management, team development, and recruiting experience.
  • Being a WhatsApp user yourself and understand how it is used by people around the world.
  • 5+ years of experience working collaboratively with engineering, product management and user research teams.
  • 2+ years of management experience with direct reports under your guidance.
  • A portfolio of work that contains examples of Interaction Design and Visual Systems Development for digital applications that work in cross platform environments.
  • Passion for and experience in designing for global audiences and people in emerging markets.
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UX Researcher (London, United Kingdom)
Full-Time
Other

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

The ideal candidate will be a senior social scientist or a user researcher experienced in working in technology and healthcare, focusing on product research, privacy, digital divide and strategic, roadmap building. A proven track record of translating insights to actual product changes that inspire senior stakeholders is a must. You should have hands-on experience in conducting mixed methods research individually as well as partnering with agencies.

Responsibilities

  • Work cross-functionally with design, product management, policy, comms, content strategy, engineering and marketing teams to build truly impactful products
  • Design hypotheses and lead studies that examine both user behavior and attitude as well as larger market directions
  • Generate actionable insights that fuel ideation and evaluation of our product directions
  • Conduct research using a wide variety of qualitative methods and a subset of quantitative methods, such as surveys, analysing census data and publicly available data sets
  • Communicate results and illustrate suggestions in compelling and creative ways
  • Ability to ask, as well as answer product and user experience related questions

Minimum Qualification

  • MS/PhD, human behavior related field (HCI, Psychology, Health, Social Science, Information Science, etc.)
  • 5+ years experience in applied product research
  • Command of a broad set of qualitative, quantitative and user-centered design methods
  • Basic understanding of quantitative, behavioral analysis and statistical concepts
  • Ability to ask, as well as answer product and user experience related questions

Preferred Qualification

  • Some experience of working with industry experts and C-suite in different industries is preferred
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UX Researcher, WhatsApp (Menlo Park, California)
Full-Time
Other

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

WhatsApp helps people connect and share no matter where they are in the world. WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 1 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend.
WhatsApp is looking for talented Researchers to join our growing, nimble, and highly collaborative mission driven Research team. We're looking for experienced and exceptional mixed-methods, quantitative, and qualitative Research experts to help uncover insights across our WhatsApp Consumer, Growth, Business, and Integrity pillars - and we're just getting started!

Our ideal candidate has experience with multi-method qualitative studies. For qualitative skills, the ideal candidate is fluent in laboratory as well as field data collection methods and has international data collection experience.

This person is able to identify and execute on key research topics through ambiguous and fast-changing environments, align and efficiently deliver critical insights, and loves working with talented, highly collaborative cross-functional team members. If you are intellectually curious, love discovering customer insights in emerging markets, and want to impact the lives of hundreds of millions of customers globally, this is the role for you!

Full-time positions with WhatsApp team are based at Facebook HQ in Menlo Park, California.

Responsibilities

  • Plan and execute end-to-end generative and evaluative research across our WhatsApp ecosystem - Consumer, Business, and Integrity pillars
  • Translate research into actionable design and product results
  • Conduct research using a combination of qualitative methods (e.g., conducting interviews, focus groups, usability testing, survey design)
  • Partner with engineers, analysts, quantitative researchers, and product marketing to integrate insights into a cohesive body of knowledge
  • Combine qualitative research and user-centered design methods, including but not limited to concept-testing, competitor analysis, diary studies, contextual inquiry/observations, or ethnography. Motivated to use creative but rigorous qualitative research methods with expert facilitation skills
  • Communicate and facilitate to proactively collaborate and help bridge alignment within and across diverse teams
  • Work independently and adapt research practices to meet the needs of a start-up environment
  • Communicate research insights and illustrate suggestions in compelling and creative ways to help foster empathy, elevate customer understanding, and help achieve product and business impact

Minimum Qualification

  • B.A/B.S. in a human behavior related field, such as human-computer interaction, psychology, sociology, communication, information science, media studies, computer science, or economics
  • 4+ years of experience in user research in applied product research

Preferred Qualification

  • MA/MS/PhD, human behavior related field (HCI, Psychology, Sociology, Information Science, Economics, Political Science, etc.)
Apply Now
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Software Engineer - WhatsApp Erlang Team (London, United Kingdom)
Full-Time
Other

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

Our team works on the Erlang programming language, libraries and tools. Our mission is modernizing and improving Erlang, and making it more efficient for WhatsApp and beyond. Our biggest and the most challenging project is evolving Erlang into a modern statically typed programming language. Our work is motivated by extremely successful and large-scale application of Erlang at WhatsApp. Our Messaging Infrastructure that powers fast and reliable message delivery for 2B+ users is written in Erlang.

Responsibilities

  • Working on design and implementation of the Erlang programming language
  • Working on Erlang standard library, and on other libraries written in Erlang
  • Integrating language and library changes into existing Erlang codebases. Building tools to automate migration
  • Working on language tools such as build system, formatter, language server. Integrating language tools into existing development workflows
  • Working with WhatsApp Erlang users and cross-functional team partners inside WhatsApp and Facebook
  • Collaborating with the Erlang community and open-sourcing our work

Minimum Qualification

  • Fluency in at least one of the following programming languages: OCaml, SML, Haskell, Scala, Erlang
  • Work experience in at least one of the following languages: C, C++, Java, Kotlin, Go, Rust
  • Work experience in at least two of the areas listed under PREFERRED QUALIFICATIONS

Preferred Qualification

  • Inference-based type systems, type checkers
  • Compilers
  • Programming language design
  • Programming language runtimes, virtual machines, operating systems
  • Programming language tools (e.g. build systems, IDE)
  • Libraries and tools for programming language interoperability
  • Work experience in Erlang
  • Server programming, scalable server infrastructure
  • Open-source projects and collaboration with open-source communities
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Software Engineer - Developer Infrastructure, WhatsApp (London, United Kingdom)
Full-Time
Other

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

Our team is designing and implementing systems for catching software bugs automatically before they reach 2 billion (and growing) WhatsApp’s users. Many of our systems are already in production catching real software bugs daily. The WhatsApp Dev Infra team provides infrastructure and platform for testing, static analysis, and continuous integration. We also provide testing frameworks, especially in the area of end-to-end UI testing. Scalability is the key challenge. Our mission is to provide tools with capacity requirements growing sublinearly in terms of the number of tests and code changes (see test selection and code change batching below). Our infrastructure is used daily by hundreds of colleagues at whatsApp, with hundreds of code changes tested and integrated per day.

Responsibilities

  • Designing and implementing Test Infra systems end to end
  • Providing guidance on system, API, library and database schema design to team members
  • Engaging with external stakeholders and cross-functional team partners
  • We are looking for a polyglot engineer. We provide infrastructure for testing systems in multiple languages (including Objective C, Swift, Java, and Erlang), running on multiple platforms (including Android, iOS, Windows, KaiOS, and WWW) and operating systems (Linux, Mac OS and Windows).
  • For Test Infra systems, depending on the project, Test Infra engineers themselves choose the most appropriate programming language and platform to use, with cross-language usage and adoption provided by Thrift (for back-end services) and GraphQL (for web services). For example, an engineer working on the test code coverage system can choose the most appropriate programming language and database technology for the task. Making the code coverage system work and scale for multiple languages requires knowledge of the compilers and run-time systems for the languages for which we are computing and storing code coverage.

Minimum Qualification

  • Fluency in at least two of the following programming languages: C, C++, Objective C, Haskell, OCaml, Rust, Swift, Python, Java, Hack, Flow, TypeScript, and Erlang
  • Work experience in at least one of the following platforms: Cross-language services, WWW, Android, and iOS
  • Work experience in at least one of the following operating systems: Linux, Mac OS and Windows

Preferred Qualification

  • Testing (unit, integration, end-to-end, services, UI, randomised, property-based)
  • Programming language and their verification (static and dynamic analysis)
  • Databases and query languages
  • Source control
  • Build systems
  • Continuous integration
  • Global optimisation, scheduling, heuristics and machine learning
  • Quantitative and probabilistic analysis
  • Experience in open sourcing, publishing and disseminating (at industry and academic venues) advancements in the aforementioned areas is also relevant
Apply Now
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Product Manager, WhatsApp (Menlo Park, California)
Full-Time
Other

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 1 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world. We are excited to be bringing payments to WhatsApp. Imagine splitting a bill with friends or paying your neighborhood grocer just as easily as sending a message over WhatsApp. We have currently released payments in beta in India. We aim to build payments to be simple, reliable and secure like everything else in WhatsApp and expand to additional countries in the next few years. As a Product Manager, you will be involved in every aspect of the product development process, from brainstorming the next product innovation to working directly with designers and engineers to implement features. You will use your start-up mindset and your full range of product development skills to produce elegantly simple features. You’ll be expected to push the boundaries of what’s possible in a mobile app, while sharing in our healthy obsession for quality and attention to detail.

Responsibilities

  • Lead the ideation, technical development, and launch of innovative product features
  • Drive product development from small features to entirely new products
  • Work hands-on with designers and engineers to implement and build new features that meet our standards of simplicity and quality
  • Maximize efficiency in a constantly evolving environment where the process is fluid and creative solutions are the norm

Minimum Qualification

  • 6+ years product management or product design experience
  • 6+ years of experience in technical architecture of mobile applications
  • 6+ years experience designing user interfaces

Preferred Qualification

  • Experience developing mobile products, technologies and platforms
Apply Now
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Product Manager, WhatsApp Business (Menlo Park, California)
Full-Time
Other

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 1 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world. Businesses have also rapidly started to adopt the business API and business app. Conversational commerce enables businesses and customers to have a personal, natural and convenient relationship. We are looking to grow the business product team and this role is to ensure that business to consumer interactions are all high quality. It is still early days and you have an opportunity to shape the product and platform for how business to customer communication happens for billions of people. WhatsApp is seeking an exceptional individual to help with product development for our business products, and other initiatives across the company. If you have demonstrated experience in building new products, have empathy for both consumers and businesses and want to unlock the potential of WhatsApp to serve millions of businesses and billions of people, we would be excited to hear from you. WhatsApp is a start-up environment where you’ll be expected to roll-up your sleeves and work collaboratively with engineers, designers and other cross-functional partners. You’ll expect to push the boundaries of what’s possible in a mobile app, how to deliver value to users and businesses while sharing in our healthy obsession for quality and attention to detail.

Responsibilities

  • Lead the ideation, technical development, and launch of innovative product features
  • Drive product development from small features to entirely new products
  • Work hands-on with designers and engineers to implement and build new features that meet our standards of simplicity and quality
  • Maximize efficiency in a constantly evolving environment where the process is fluid and creative solutions are the norm

Minimum Qualification

  • 4+ years product management or product design experience
  • 4+ years of experience in technical architecture of mobile applications
  • 4+ years experience designing user interfaces

Preferred Qualification

  • Experience in local, platforms, enterprises, commerce, and/or ads
  • Understanding of International markets
  • Knowledge user of WhatsApp
  • Knowledge with economic empowerment and messaging
Apply Now
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Product Designer - WhatsApp (Menlo Park, California)
Full-Time
Creative & Design

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 1 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world.

As a Product Designer, you will be involved in every aspect of the product development process, from brainstorming the next product innovation to tweaking pixels right before launch. You will use your start-up mindset and your full range of product design, interaction design, visual design, and prototyping skills to produce elegantly simple designs. You'll be expected to push the boundaries of what's possible in a mobile app, while sharing in our healthy obsession for quality.

Responsibilities

  • Take broad, conceptual ideas and turn them into something useful and valuable for our 1 billion plus users
  • Design flows and experiences that are incredibly simple and elegant for our supported mobile platforms
  • Seek out creative, design-led solutions to challenging problems
  • Partner with other designers and engineers to oversee the user experience of new features and products from conception until launch (and then some)
  • You can think at a high level about creative strategy and vision (not just 'how it should look' but 'what we should build')

Minimum Qualification

  • 4+ years of experience in designing, building and shipping quality mobile apps across a variety of platforms and form factors
  • 3+ years of experience in interaction and visual design
  • 1+ years of experience in prototyping (using Framer, Pixate, etc.) and motion design
  • A portfolio showcasing your work

Preferred Qualification

  • Experience in motion design
  • Ability to adapt your designs across platforms and form factors with an understanding of the opportunities with and limitations of different platforms and form factors
  • Demonstrated communication skills and you can articulate your design decisions
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Quantitative UX Researcher, WhatsApp (Menlo Park, California)
Full-Time
Creative & Design

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

WhatsApp helps people connect and share no matter where they are in the world. WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 1 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend.
WhatsApp is looking for talented Researchers to join our growing, nimble, and highly collaborative mission driven Research team. We're looking for experienced and exceptional mixed-methods, quantitative, and qualitative Research experts to help uncover insights across our WhatsApp Consumer, Growth, Business, and Integrity pillars - and we're just getting started!

Our ideal candidate for mixed-methods has experience with multi-method studies. Quantitative Research candidates have experience in survey and questionnaire design, sampling, and statistical analyses of survey or behavioral data. For qualitative skills, the ideal candidate is fluent in laboratory as well as field data collection methods and has international data collection experience.

This person is able to identify and execute on key research topics through ambiguous and fast-changing environments, align and efficiently deliver critical insights, and loves working with talented, highly collaborative cross-functional team members. If you are intellectually curious, love discovering customer insights in emerging markets, and want to impact the lives of hundreds of millions of customers globally, this is the role for you!

Full-time positions with WhatsApp team are based at Facebook HQ in Menlo Park, California.

Responsibilities

  • Plan and execute end-to-end generative and evaluative research across our WhatsApp ecosystem - Consumer, Business, and Integrity pillars
  • Translate research into actionable design and product results
  • Conduct research using a combination of quantitative methods (e.g., survey sampling and design, statistical analysis and experimental design)
  • Partner with engineers, analysts, qualitative researchers, and product marketing to integrate insights into a cohesive body of knowledge
  • Combine quantitative research and user-centered design methods, including but not limited to concept-testing, competitor analysis, diary studies, contextual inquiry/observations, or ethnography. Motivated to use creative but rigorous quantitative research methods with expert facilitation skills
  • Communicate and facilitate to proactively collaborate and help bridge alignment within and across diverse teams
  • Work independently and adapt research practices to meet the needs of a start-up environment
  • Communicate research insights and illustrate suggestions in compelling and creative ways to help foster empathy, elevate customer understanding, and help achieve product and business impact

Minimum Qualification

  • MA/MS/PhD, human behavior related field (HCI, Psychology, Sociology, Information Science, Economics, Political Science, etc.)
  • 4+ years’ experience in applied product research
  • Experience working with large-scale data in multi-method studies
  • Experience with survey design and response effects
  • Experience coding with R, SQL or SPSS
Apply Now
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Product Designer - Whatsapp (London, United Kingdom)
Full-Time
Creative & Design

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

As a Product Designer, you will be involved in every aspect of the product development process, from brainstorming the next product innovation to tweaking pixels right before launch. You will use your start-up mindset and your full range of product design, interaction design, visual design, and prototyping skills to produce elegantly simple designs. You'll be expected to push the boundaries of what's possible in a mobile app, while sharing in our healthy obsession for quality.

Responsibilities

  • As a Product Designer, you will be involved in every aspect of the product development process, from brainstorming the next product innovation to tweaking pixels right before launch. You will use your start-up mindset and your full range of product design, interaction design, visual design, and prototyping skills to produce elegantly simple designs. You'll be expected to push the boundaries of what's possible in a mobile app, while sharing in our healthy obsession for quality.
  • Design flows and experiences that are incredibly simple and elegant for our supported mobile platforms
  • Seek out creative, design-led solutions to challenging problems
  • Partner with other designers and engineers to oversee the user experience of new features and products from conception until launch (and then some)
  • You can think at a high level about creative strategy and vision (not just 'how it should look' but 'what we should build')

Minimum Qualification

  • 4+ years of experience in designing, building and shipping quality mobile apps across a variety of platforms and form factors
  • 3+ years of experience in interaction and visual design
  • 1+ years of experience in prototyping (using Framer, Pixate, etc.) and motion design
  • A portfolio showcasing your work

Preferred Qualification

  • Experience in motion design
  • Ability to adapt your designs across platforms and form factors with an understanding of the opportunities with and limitations of different platforms and form factors
  • Demonstrated communication skills and you can articulate your design decisions
Apply Now
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Trust & Safety Lead (Gurgaon, India)
Full-Time
Other

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

Facebook seeks a highly motivated team player to serve as its Trust & Safety Lead based in India. The position will be responsible for developing and maintaining strategic relationships with law enforcement authorities and government agencies, with an Internet safety and security focus, and related industry coalitions in India. The position will also manage tactical responses to events related to the law enforcement community. This is a great opportunity to join a growing team and to work on novel issues in an exciting, fast-paced environment. This position is a full time role located in India and would entail frequent travel in India, Asia and overseas.

Responsibilities

  • Develop and maintain effective working relationships with law enforcement and government authorities
  • Work closely with the Legal and Public Policy teams on engagement with law enforcement authorities, regulators and legislators on online safety, security and law enforcement issues
  • Educate law enforcement authorities on our policies for protecting user privacy and responding to legal requests
  • Assist in the development and execution of policies relating to the processing of legal requests from law enforcement authorities in India
  • Work with investigation teams to develop and refer relevant matters to law enforcement authorities
  • Work closely with Legal and outside counsel in responding to governmental requests
  • Work with internal teams and global safety organizations to develop and enhance safety awareness and other safety related issues in the world
  • Support launches and different initiatives being driven across platforms

Minimum Qualification

  • 10+ years related experience or investigative experience within law enforcement or security agencies, including experience related to cybercrime and online investigations
  • Extensive experience working with law enforcement authorities
  • Prosecution or criminal investigation background or experience in a similar Internet safety and security role is preferred
  • Technical knowledge and experience related to cyber crime and online investigations
  • Experience in processing legal documents (e.g., civil and criminal subpoenas, court orders and search warrants)
  • Experience with Indian law relating to law enforcement requests
  • Extensive experience working with data protection authorities, financial institutions, and Internet industry associations
  • Comfortable in a fast paced, dynamic, start-up culture
  • Willingness to work off hours and overtime, including the weekend and occasionally holidays, in order to support emergency matters and interact with globally based company employees
  • Strong public speaking and presentation skills
  • Ability to frequently travel within India, Asia, and the United States

Preferred Qualification

  • Fluency in additional local or international language(s) preferred
Apply Now
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Associate General Counsel, Security, APAC (Singapore)
Full-Time
Other

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

Facebook seeks a highly motivated team player to serve as Associate General Counsel, Security for the APAC region. This is a unique opportunity to have regional and global impact while working on cutting edge and novel issues in an exciting, fast-paced environment across a range of complex regulatory, safety, security and user data issues. The role requires analytical skills, good judgment, strong work ethic and communication proficiency along with a keen interest in learning and working with new technologies and laws across jurisdictions.

This position will be based in Singapore and primarily advise on WhatsApp matters, but also support the Facebook family of Apps.

Responsibilities

  • Provide advice on matters relating to:
  • • data disclosure in response to criminal legal process and data requests
  • • criminal content take-down requests
  • Develop and implement effective policies for processing legal requests and protecting user data
  • Advise on product developments and infrastructure projects
  • Guide and execute litigation strategy in relation to high-profile, precedent setting law enforcement matters
  • Develop strategic approaches to managing regulatory, criminal and policy legal risks and resolving disputes
  • Work closely with the company’s safety and security teams to protect the people who use our service from abuse
  • Support Legal and Public Policy teams’ engagement with regulators and legislators on safety and security policy
  • Collaborate with members of Public Policy, Legal, Community Operations, Product, Engineering and others on safety and security matters

Minimum Qualification

  • 10+ years of relevant experience advising technology or telecommunications companies as in-house or outside counsel on regulatory, safety and security matters, investigations, policy and criminal process
  • Experience strategically managing and handling contentious regulatory issues
  • Experience working with cross-functional teams
  • Team player who enjoys building relationships and working with others
  • Ability to think strategically to solve legal challenges

Preferred Qualification

  • Experience regionally on issues pertaining to data protection and analogous international laws
  • Experience providing guidance to providers in responding to law enforcement requests
  • Experience with Mutual Legal Assistance Treaty requests, Letters Rogatory, or other forms of international cooperation
  • Regional experience engaging with regulators and legislators on regulatory, safety and security matters preferred
  • Experience and knowledge of telecommunication regulatory frameworks desirable but not essential
Apply Now
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Trust & Safety Manager (Gurgaon, India)
Full-Time
Other

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

Facebook seeks a highly motivated team player to serve in its Trust & Safety team based in India. The position will be responsible for developing and maintaining strategic relationships with law enforcement authorities and government agencies, with an Internet safety and security focus, and related industry coalitions in India. The position will also manage tactical responses to events related to the law enforcement community. This is a great opportunity to join a growing team and to work on novel issues in an exciting, fast-paced environment. This position is a full time role located in India and would entail frequent travel in India, Asia and overseas.

Responsibilities

  • Develop and maintain effective working relationships with law enforcement and government authorities
  • Work closely with the Legal and Public Policy teams on engagement with law enforcement authorities, regulators and legislators on online safety, security and law enforcement issues
  • Educate law enforcement authorities on our policies for protecting user privacy and responding to legal requests
  • Assist in the development and execution of policies relating to the processing of legal requests from law enforcement authorities in India
  • Work with investigation teams to develop and refer relevant matters to law enforcement authorities
  • Work closely with Legal and outside counsel in responding to governmental requests
  • Work with internal teams and global safety organizations to develop and enhance safety awareness and other safety related issues in the world
  • Support launches and different initiatives being driven across platforms

Minimum Qualification

  • 7+ years related experience or investigative experience within law enforcement or security agencies, including experience related to cybercrime and online investigations
  • Extensive experience working with law enforcement authorities
  • Prosecution or criminal investigation background or experience in a similar Internet safety and security role is preferred
  • Technical knowledge and experience related to cyber crime and online investigations
  • Experience in processing legal documents (e.g., civil and criminal subpoenas, court orders and search warrants)
  • Experience with Indian law relating to law enforcement requests
  • Extensive experience working with data protection authorities, financial institutions, and Internet industry associations
  • Comfortable in a fast paced, dynamic, start-up culture
  • Willingness to work off hours and overtime, including the weekend and occasionally holidays, in order to support emergency matters and interact with globally based company employees
  • Strong public speaking and presentation skills
  • Ability to frequently travel within India, Asia, and the United States

Preferred Qualification

  • Fluency in additional local or international language(s) preferred
Apply Now
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Communications Manager, WhatsApp (South East Asia)
Full-Time
Other

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

WhatsApp is looking for someone to join the communications and policy team focused on South East Asia. The successful candidate will be responsible for executing comms initiatives in countries across the region that reflect the joy of using WhatsApp. This will include our consumer and business product as well as defending our privacy and security features, including end-to-end encryption. We are looking for someone who brings relationships with media and has a proven track record of executing high-profile, creative campaigns and handling corporate issues. This is a hands-on role with significant day-to-day responsibilities in one of our most important regions. This is a full-time role based in Singapore, though we are open to other locations such as Jakarta.

Responsibilities

  • Execute a variety of communications initiatives (from proactive pitches highlighting positive uses of the product to feature launches to policy programs) to support WhatsApp's brand, our growing tools for businesses, and deep commitment to the privacy and security of our users
  • Maintain relationships with media
  • Manage external PR agencies as needed
  • Work with cross-functional teams both in the region - as well as leaders in the US.

Minimum Qualification

  • Bachelors’ degree
  • 12+ years of professional experience in communications and public relations in the region
  • Experience working with tech, corporate, and mass media including a track record of developing campaigns that have achieved their goals
  • Excellent verbal & written communications and decision-making skills
  • Self-starter that with a desire to build out our communications efforts across the region
Apply Now
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Private Messaging Policy Manager, LATAM (Buenos Aires, Argentina)
Full-Time
Other

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

Facebook Brazil is seeking an experienced Manager of Public Policy to lead policy strategy and engagement for private messaging products, including WhatsApp, in LatAm. This is a great opportunity for someone wanting to make an impact as part of a small, nimble team serving more than 2 billion people around the world. As the Public Policy Manager for the LatAm region, you will help shape issue and product agendas with policy makers inside and outside government. In addition, you will help advise our internal teams on the public policy implications of their products, working with a closely coordinated and cross-functional global team. The role requires significant experience either working with or in government, politics, a regulatory agency or think tank, as well as an ability to grasp complex technical and policy issues. In this role, you will also manage strategic outreach and policy campaigns to advance the values and interests of Facebook's private messaging products. You'll coordinate closely with our local and global policy teams, the business and product organizations and key cross-functional partners in Legal, Partnerships and Comms to execute our policy strategy, develop our external narrative around key policy challenges and advise product teams through the public policy lens. You will develop, organize, manage and communicate critical plans, initiatives and strategy. We advocate for private messaging in the context of some of the big public policy issues of the day – including privacy, security and user safety -- and often play a part in high-profile debates. In this role, you’ll combine creativity and intellectual rigor with the organizational skills to manage campaigns. You’ll apply your expertise to real-world scenarios, acting as an inspiring advocate and enthusiastic team player eager to help shape the future of Internet and mobile policy. This role is based in São Paulo.

Responsibilities

  • Develop and lead WhatsApp’s regional policy strategy, particularly around issues like security, privacy, integrity (misinformation) and user safety
  • Identify, monitor, and analyze current and emerging policy issues affecting private messaging in the LATAM region
  • Engage and build relations with policymakers
  • represent Facebook's private messaging apps in meetings with regional government officials and elected members
  • Build external relationships strategically to help shape public and political dialogue
  • Design and lead innovative strategic outreach programs and campaigns to shape the public and political climate of opinion around private messaging
  • Work with the global team to develop policy positions in briefing papers, consultation responses and internal policy meetings
  • Advise product and business teams on regional public policy matters to guide development of products, services and policies
  • Communicate positions at public events and with media in the region

Minimum Qualification

  • Bachelor's degree (advanced degree preferred)
  • 15+ years of work experience, including experience managing high-profile policy campaigns and strategic outreach with diverse stakeholders within policy advocacy or in a government position
  • Experience in internet technologies, security, privacy, content moderation and the surrounding policy environments (preferred)
  • Experience executing cross-functional campaigns
  • Ability to work as part of a team and exercise good judgment and a sense of humor in a rapidly changing environment
  • Communication skills
Apply Now
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WhatsApp Public Policy Manager, Safety & Encryption Lead (Gurgaon, India)
Full-Time
Other

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

WhatsApp is a messaging platform where its messages and calls are secured with end-to-end encryption. Behind every product decision in WhatsApp is our desire to let people communicate anywhere in the world without barriers. WhatsApp is seeking a Public Policy Manager to develop WhatsApp's safety and encryption strategy in India and the South Asia region. Upholding WhatsApp’s core principles around end to end encryption, this is an opportunity for someone to identify key issues around safety on encrypted platforms & developing our public policy position in order to defend encryption principles with key stakeholders. As the Public Policy Manager for WhatsApp in country and the region you will help shape various product and issue agendas with policy makers inside and outside government while keeping in mind the legal and constitutional provisions around privacy principles. You will lead all engagement on safety and encryption topics with civil society members, legal fraternity, academia as well as government stakeholders. In addition, you will help advise our internal teams on the public policy implications of any regulatory and policy changes, working with a closely coordinated and cross-functional global team. The role requires significant experience either working with or in government, politics or a regulatory agency as well as an ability to grasp complex technical and policy issues in balancing safety requirements on encrypted platforms. In this role, you will also manage strategic outreach and policy campaigns to advance the values and interests of WhatsApp. You'll coordinate closely with our local and global policy teams, the WhatsApp business and product organizations and key cross-functional partners in Legal, Partnerships and Comms to execute our policy strategy, develop our external narrative around key policy challenges on encryption and advise product teams through the public policy lens. As a manager, you will develop, organize, manage and communicate critical plans, initiatives and strategy. Technology moves quickly, so it's important that we work closely with politicians, regulators, academics and civic stakeholders around the issues that affect the Internet and our users. We advocate for WhatsApp on the big public policy issues of the day – including privacy, security and user safety -- and often play a part in high-profile debates. In this role, you’ll combine creativity and intellectual rigor with the organizational skills to manage campaigns and projects to tight deadlines. You’ll apply your expertise to real-world scenarios, acting as an inspiring advocate and enthusiastic team player eager to help shape the future of Internet and mobile policy. This role is based in Gurgaon and will report to the Director of WhatsApp Public Policy, India.

Responsibilities

  • Develop and lead strategic outreach and policy campaigns to shape public and political dialogue in a way that benefits WhatsApp’s users and the wider web
  • Engage directly and build relations with policymakers, trade associations, industry partners, key opinion formers, non-profit groups and others to support policies that will help create/maintain a user-focused, private, safe and secure online environment
  • Build external relationships strategically to help shape public and political dialogue
  • Monitor and research current and relevant emerging public policy issues and thought leaders
  • Manage policy projects on a host of issues and work cross-functionally to develop policy positions
  • Lead framework and our policy strategy for issues including encryption, privacy, and content
  • Build appropriate reputational programs that showcase the benefits of the WhatsApp service

Minimum Qualification

  • Bachelor's degree
  • 14+ years of work experience, including experience managing high-profile policy campaigns and strategic outreach with diverse stakeholders within policy advocacy or in a government position
  • Experience executing cross-functional campaigns
  • Ability to work as part of a team and exercise good judgment and a sense of humor in a rapidly changing environment
  • Superb communication skills

Preferred Qualification

  • Advanced degree preferred, including a degree in law
  • Experience in internet technologies, security, privacy, content moderation and the surrounding policy environments (preferred)
  • Experience in product counseling (preferred)
Apply Now
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Communications Manager, EMEA, WhatsApp (London, United Kingdom)
Full-Time
Other

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

WhatsApp is looking for a communications manager to join team in EMEA (Europe, Middle East and Africa). The successful candidate will be responsible for supporting our communications goals for EMEA and devising and implementing campaigns in countries across the region that demonstrate the joy of using WhatsApp. They will also highlight our growing products for businesses, and educate people about our privacy and security features, including end-to-end encryption.

We are looking for someone who brings relationships with media and opinion leaders and has a proven track record of executing high-profile, creative campaigns across regions, and also of handling corporate issues and time-sensitive crisis communications. This is a hands-on role with significant day-to-day responsibilities in one of our most important regions. The role will work closely with the Head of Communications in EMEA, who is based in London.

Responsibilities

  • Support the communications strategy for WhatsApp in EMEA to drive brand love for WhatsApp, promote our growing tools for businesses, and our commitment to the privacy and security of our users
  • Execute a variety of public relations initiatives - from proactive pitches highlighting positive uses of the product to feature launches, partnerships or marketing campaigns, as well as handling issues as they arise
  • Manage external PR agencies to support these efforts
  • Develop and maintain relationships with media and opinion leaders
  • Work with cross-functional teams both in London - to include policy and partnerships - as well as leaders in California.

Minimum Qualification

  • Extensive professional experience in communications and public relations in the UK or EMEA region
  • Experience working with tech, corporate, and mass media including a track record of developing campaigns that have achieved their goals
  • A well-organised team player who has proven abilities to plan and deliver multi-country campaigns by working collaboratively with a range of stakeholders in cross-functional teams
  • Experience dealing with high-profile crisis communications
  • Excellent communications and decision-making skills

Preferred Qualification

  • Bachelors degree in communications, journalism, or related field
  • Second European language a bonus (French, German, Spanish or Italian)
  • Professional PR experience in both agency and in-house environments
  • Competitive Salary including the following benefits apply: * Medical * Dental * Vision * Pension * Life assurance * Childcare * Gym * Transport * Laundry * Posted: 20 April 2020 * Closing date: 18 May 2020
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Integrated Business Marketing Manager, WhatsApp (Menlo Park, California)
Full-Time
Sales & Marketing

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 1 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world.
The WhatsApp Integrated Marketing team develops marketing programs across WhatsApp Partner ecosystems. We are responsible for working with an ecosystem of companies that provide data, tools and services that maximize the performance of WhatsApp marketing for all its clients. Our WhatsApp Business product marketing team is seeking a full-time role as an Integrated Marketing Manager to own planning and execution of marketing programs for our partners and clients. This role is responsible for how we go-to-market to, through and for partners from a marketing perspective, while driving value for users & scaling number of businesses.
This role is expected to drive impact in close partnership with important cross functional teams such business marketing, product marketing, partnerships, content and design. The successful candidate will have a strong sales and marketing background along with program management, communication and presentation skills.
This role will be based out of Menlo Park and report to the Integrated Marketing Lead.

Responsibilities

  • Devise go-to-market strategies across WhatApps B2B marketing channels to amplify partner ecosystem impact – i.e. through channels such websites, blogs, Public Relations, advertising, virtual events & our partner relationship/asset management systems
  • Create content (one pagers, case studies, best practice guides, etc.) for use in integrated marketing campaigns and across the broader business organization
  • Partner effectively with product marketing & business marketing teams to deeply understand the needs of the messaging ecosystem to deliver valuable sales and informational communications
  • Manage content distribution tools, systems and campaigns (email channel, website, partner portal)
  • Coordinate efforts with cross-functional teams including sales, partnerships, product marketing, marketing communications, internal/external agencies and legal
  • Willing to travel/work with international teams, approximately 10% of the time

Minimum Qualification

  • Bachelors degree
  • 8+ years of relevant professional experience in Sales and Marketing, at a digital advertiser, agency, tech and/or product and services company
  • Experience working with third party ecosystem partners
  • Experience in program and/or project management
  • Experience giving presentations to leadership and a variety of stakeholders
  • Experience thriving in a fast-paced, unpredictable environment

Preferred Qualification

  • Experience with developer marketing
  • Experience in digital communications/new technology industries
Apply Now

Our open positions

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Business Analyst, WhatsApp Customer Operations (Dublin, Ireland)
Full-Time
Other

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

WhatsApp is a fast, simple and reliable way to talk to anyone in the world. Around 2 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world. We are seeking a dynamic, analytical, process, detail-oriented Business Analyst who can partner effectively and closely with our leadership team in Customer Operations and across Whatsapp organization. Someone comfortable with ambiguity to manage and drive cross functional projects independently, and thrive in the absence of process/oversight. This role will require leveraging SQL to source and mine data and using Big Data tools such as Tableau, Hive, and Presto so that he/she can analyze trends, metrics, identify areas to improve operational efficiency and guide leadership to make informed decisions backed by data and facts.

Responsibilities

  • Use internal and external data (e.g. tickets, user growth, vendor capacity, trends) to derive insights that will drive strategic business decisions
  • Build prototypes of analytical tools to help scale the procurement of insights
  • Drive operational excellence that supports cross functional partners, and ensure the smooth running of weekly, monthly and quarterly business rhythms
  • Develop compelling analyses to execute data-informed initiatives that helps improve our support channels, productivity, and quality at scale
  • Focus on process and continuous improvement of core metrics through automation and process enhancement
  • Act as a thought leader for data-informed initiatives and guide the team’s direction overall
  • Conduct in-depth investigations leveraging large and complex data sets
  • Partner with Data Science, Data Engineering, Product and Customer Operations teams to solve problems at scale
  • Inform, influence, and execute new strategies and tactics using analysis and impact metrics to support your positions
  • Build/maintain reports, dashboards, and metrics that equips the CO organization to scale successfully

Minimum Qualification

  • BA/BS in an analytical field (e.g. Computer Science, Engineering, Mathematics, Business or a related field)
  • 8+ years of work experience in Business Analytics, Sales Analytics, Sales Finance, Sales Operations, and/or Strategy consulting, or 3+ years experience with MBA/Master’s degree
  • Demonstrated problem-solving experience with experience providing actionable business insights and recommendations data and fact-based
  • Demonstrated experience in storytelling with data
  • Experience working collaboratively with cross-functional stakeholders and partners
  • 4+ years of SQL experience (creating and updating queries)
  • 4+ years experience of initiating and driving projects to completion
  • Experience with data visualization tools such as Tableau or packages in R/Python
  • Experience with reporting systems and data pipeline architecture
  • Communication experience in articulating issues to both technical and non-technical audiences

Preferred Qualification

  • Graduate degree in an analytical field
  • Experience with Customer Operations or Scaled Services
  • Experience extracting data from large/complex databases
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Technical Program Manager - WhatsApp Platform (London, United Kingdom)
Full-Time
Other

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 2 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world.

Facebook is seeking a Technical Program Manager (TPM) with extensive Product or Platform development experience. This person will partner with Product and Infrastructure teams to collaboratively define, manage, and drive cross functional programs, platforms and infrastructure that enable the delivery of Facebook products and features. They will be responsible for identifying team focus areas, and driving impact where there are complex cross-functional needs from the respective product groups, as well as significant business and technology solution opportunities. In addition, they will provide analytical insight and foresight to help shape long-term strategy, and drive planning and prioritization for the teams they support. In driving execution of these plans, they will define and align cross team engagements which bring clarity and focus, and enable the easy flow of information and plans between people and teams, through the creation of effective communications at scale. The ideal candidate will be able to bring strong thought leadership, technical understanding and execution excellence to major initiatives, and core features, resulting in performant, reliable, efficient, high quality product and platform infrastructure that scales to the next billion people worldwide.

Competitive Salary including the following benefits apply: Medical Benefits, Dental Benefits, Vision Benefits, Pension Benefits, Life Assurance, Childcare Benefits , Gym Benefits, Transport benefits, Laundry Benefit. Posted- 30th April 2020 Closing- 28th May 2020

Responsibilities

  • Build strong and aligned program teams to efficiently deliver on shared goals.
  • Collaborate with Engineering and business owners to define program requirements, set priorities, and establish scope which includes defining the roadmap and long-term strategy of the teams that you are partnering with.
  • Manage cross functional dependencies, risks, and changes effectively by optimizing scope, schedule, and resources accordingly.
  • Develop and own communication plans to effectively and proactively communicate program status, issues, and risks to stakeholders.
  • Partner with cross functional teams to drive technical analysis, design, development, testing, implementation, and post implementation phases.
  • Define and track key metrics and key quality and performance indicators and drive cross functional execution of program deliverables.
  • Proactively identify and analyze complex, long-term, critical infrastructure problems with engineering leaders and stakeholders.
  • Influence product decisions to align with higher company initiatives.
  • Drive internal and external process improvements across multiple teams and functions including reducing the manual efforts through automation.

Minimum Qualification

  • B.S. in Computer Science or a related technical discipline, or equivalent experience.
  • 7+ years of software engineering, systems engineering, hardware engineering, or technical product/program management experience.
  • Experience delivering tech programs or products from inception to delivery.
  • Knowledge of user needs, gathering requirements, and defining scope.
  • Experience operating autonomously across multiple teams, demonstrated critical thinking, and thought leadership.
  • Communication experience and experience working with technical management teams to develop systems, solutions, and products.
  • Organizational, coordination and multi-tasking experience.
  • Analytical and problem-solving experience with large-scale systems.
  • Experience establishing work relationships across multi-disciplinary teams and multiple partners in different time zones.
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Product Design Manager, Whatsapp (London, United Kingdom)
Full-Time
Creative & Design

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

WhatsApp is looking for an experienced Product Design Manager to lead a team of designers. Candidates must have strong mentoring and communication skills. The role combines growing and managing a team with hands-on design. Candidates must also have strong visual and interaction skills and the ability to help shape product strategy.

WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 2 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world.

Candidates will be natural at building influence in cross-functional partnerships and creating a path to success for the people you manage. You thrive in a flat, fast-moving organization where you can use lightweight processes, creative ideas and quick iteration to have a huge impact. You should also be excited about staying hands-on with product design when necessary, evolving design standards and experiences.

Competitive Salary including the following benefits apply:
Medical Benefits
Dental Benefits
Vision Benefits
Pension Benefits
Life Assurance
Childcare Benefits
Gym Benefits
Transport benefits
Laundry Benefit

Posted: 23rd April 2020
Closing date: 30th May 2020

Responsibilities

  • Drive product design with a team of world-class designers, engineers, product managers, analysts and UX researchers.
  • Recruit new designers and actively participate in the hiring process.
  • Establish a strong, collaborative design practice with a healthy feedback culture.
  • Roll up your sleeves and contribute as a designer when necessary.

Minimum Qualification

  • People management, team development, and recruiting experience.
  • Being a WhatsApp user yourself and understand how it is used by people around the world.
  • 5+ years of experience working collaboratively with engineering, product management and user research teams.
  • 2+ years of management experience with direct reports under your guidance.
  • A portfolio of work that contains examples of Interaction Design and Visual Systems Development for digital applications that work in cross platform environments.
  • Passion for and experience in designing for global audiences and people in emerging markets.
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UX Researcher (London, United Kingdom)
Full-Time
Other

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

The ideal candidate will be a senior social scientist or a user researcher experienced in working in technology and healthcare, focusing on product research, privacy, digital divide and strategic, roadmap building. A proven track record of translating insights to actual product changes that inspire senior stakeholders is a must. You should have hands-on experience in conducting mixed methods research individually as well as partnering with agencies.

Responsibilities

  • Work cross-functionally with design, product management, policy, comms, content strategy, engineering and marketing teams to build truly impactful products
  • Design hypotheses and lead studies that examine both user behavior and attitude as well as larger market directions
  • Generate actionable insights that fuel ideation and evaluation of our product directions
  • Conduct research using a wide variety of qualitative methods and a subset of quantitative methods, such as surveys, analysing census data and publicly available data sets
  • Communicate results and illustrate suggestions in compelling and creative ways
  • Ability to ask, as well as answer product and user experience related questions

Minimum Qualification

  • MS/PhD, human behavior related field (HCI, Psychology, Health, Social Science, Information Science, etc.)
  • 5+ years experience in applied product research
  • Command of a broad set of qualitative, quantitative and user-centered design methods
  • Basic understanding of quantitative, behavioral analysis and statistical concepts
  • Ability to ask, as well as answer product and user experience related questions

Preferred Qualification

  • Some experience of working with industry experts and C-suite in different industries is preferred
Apply Now
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UX Researcher, WhatsApp (Menlo Park, California)
Full-Time
Other

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

WhatsApp helps people connect and share no matter where they are in the world. WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 1 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend.
WhatsApp is looking for talented Researchers to join our growing, nimble, and highly collaborative mission driven Research team. We're looking for experienced and exceptional mixed-methods, quantitative, and qualitative Research experts to help uncover insights across our WhatsApp Consumer, Growth, Business, and Integrity pillars - and we're just getting started!

Our ideal candidate has experience with multi-method qualitative studies. For qualitative skills, the ideal candidate is fluent in laboratory as well as field data collection methods and has international data collection experience.

This person is able to identify and execute on key research topics through ambiguous and fast-changing environments, align and efficiently deliver critical insights, and loves working with talented, highly collaborative cross-functional team members. If you are intellectually curious, love discovering customer insights in emerging markets, and want to impact the lives of hundreds of millions of customers globally, this is the role for you!

Full-time positions with WhatsApp team are based at Facebook HQ in Menlo Park, California.

Responsibilities

  • Plan and execute end-to-end generative and evaluative research across our WhatsApp ecosystem - Consumer, Business, and Integrity pillars
  • Translate research into actionable design and product results
  • Conduct research using a combination of qualitative methods (e.g., conducting interviews, focus groups, usability testing, survey design)
  • Partner with engineers, analysts, quantitative researchers, and product marketing to integrate insights into a cohesive body of knowledge
  • Combine qualitative research and user-centered design methods, including but not limited to concept-testing, competitor analysis, diary studies, contextual inquiry/observations, or ethnography. Motivated to use creative but rigorous qualitative research methods with expert facilitation skills
  • Communicate and facilitate to proactively collaborate and help bridge alignment within and across diverse teams
  • Work independently and adapt research practices to meet the needs of a start-up environment
  • Communicate research insights and illustrate suggestions in compelling and creative ways to help foster empathy, elevate customer understanding, and help achieve product and business impact

Minimum Qualification

  • B.A/B.S. in a human behavior related field, such as human-computer interaction, psychology, sociology, communication, information science, media studies, computer science, or economics
  • 4+ years of experience in user research in applied product research

Preferred Qualification

  • MA/MS/PhD, human behavior related field (HCI, Psychology, Sociology, Information Science, Economics, Political Science, etc.)
Apply Now
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Software Engineer - WhatsApp Erlang Team (London, United Kingdom)
Full-Time
Other

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

Our team works on the Erlang programming language, libraries and tools. Our mission is modernizing and improving Erlang, and making it more efficient for WhatsApp and beyond. Our biggest and the most challenging project is evolving Erlang into a modern statically typed programming language. Our work is motivated by extremely successful and large-scale application of Erlang at WhatsApp. Our Messaging Infrastructure that powers fast and reliable message delivery for 2B+ users is written in Erlang.

Responsibilities

  • Working on design and implementation of the Erlang programming language
  • Working on Erlang standard library, and on other libraries written in Erlang
  • Integrating language and library changes into existing Erlang codebases. Building tools to automate migration
  • Working on language tools such as build system, formatter, language server. Integrating language tools into existing development workflows
  • Working with WhatsApp Erlang users and cross-functional team partners inside WhatsApp and Facebook
  • Collaborating with the Erlang community and open-sourcing our work

Minimum Qualification

  • Fluency in at least one of the following programming languages: OCaml, SML, Haskell, Scala, Erlang
  • Work experience in at least one of the following languages: C, C++, Java, Kotlin, Go, Rust
  • Work experience in at least two of the areas listed under PREFERRED QUALIFICATIONS

Preferred Qualification

  • Inference-based type systems, type checkers
  • Compilers
  • Programming language design
  • Programming language runtimes, virtual machines, operating systems
  • Programming language tools (e.g. build systems, IDE)
  • Libraries and tools for programming language interoperability
  • Work experience in Erlang
  • Server programming, scalable server infrastructure
  • Open-source projects and collaboration with open-source communities
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Software Engineer - Developer Infrastructure, WhatsApp (London, United Kingdom)
Full-Time
Other

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

Our team is designing and implementing systems for catching software bugs automatically before they reach 2 billion (and growing) WhatsApp’s users. Many of our systems are already in production catching real software bugs daily. The WhatsApp Dev Infra team provides infrastructure and platform for testing, static analysis, and continuous integration. We also provide testing frameworks, especially in the area of end-to-end UI testing. Scalability is the key challenge. Our mission is to provide tools with capacity requirements growing sublinearly in terms of the number of tests and code changes (see test selection and code change batching below). Our infrastructure is used daily by hundreds of colleagues at whatsApp, with hundreds of code changes tested and integrated per day.

Responsibilities

  • Designing and implementing Test Infra systems end to end
  • Providing guidance on system, API, library and database schema design to team members
  • Engaging with external stakeholders and cross-functional team partners
  • We are looking for a polyglot engineer. We provide infrastructure for testing systems in multiple languages (including Objective C, Swift, Java, and Erlang), running on multiple platforms (including Android, iOS, Windows, KaiOS, and WWW) and operating systems (Linux, Mac OS and Windows).
  • For Test Infra systems, depending on the project, Test Infra engineers themselves choose the most appropriate programming language and platform to use, with cross-language usage and adoption provided by Thrift (for back-end services) and GraphQL (for web services). For example, an engineer working on the test code coverage system can choose the most appropriate programming language and database technology for the task. Making the code coverage system work and scale for multiple languages requires knowledge of the compilers and run-time systems for the languages for which we are computing and storing code coverage.

Minimum Qualification

  • Fluency in at least two of the following programming languages: C, C++, Objective C, Haskell, OCaml, Rust, Swift, Python, Java, Hack, Flow, TypeScript, and Erlang
  • Work experience in at least one of the following platforms: Cross-language services, WWW, Android, and iOS
  • Work experience in at least one of the following operating systems: Linux, Mac OS and Windows

Preferred Qualification

  • Testing (unit, integration, end-to-end, services, UI, randomised, property-based)
  • Programming language and their verification (static and dynamic analysis)
  • Databases and query languages
  • Source control
  • Build systems
  • Continuous integration
  • Global optimisation, scheduling, heuristics and machine learning
  • Quantitative and probabilistic analysis
  • Experience in open sourcing, publishing and disseminating (at industry and academic venues) advancements in the aforementioned areas is also relevant
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Product Manager, WhatsApp (Menlo Park, California)
Full-Time
Other

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 1 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world. We are excited to be bringing payments to WhatsApp. Imagine splitting a bill with friends or paying your neighborhood grocer just as easily as sending a message over WhatsApp. We have currently released payments in beta in India. We aim to build payments to be simple, reliable and secure like everything else in WhatsApp and expand to additional countries in the next few years. As a Product Manager, you will be involved in every aspect of the product development process, from brainstorming the next product innovation to working directly with designers and engineers to implement features. You will use your start-up mindset and your full range of product development skills to produce elegantly simple features. You’ll be expected to push the boundaries of what’s possible in a mobile app, while sharing in our healthy obsession for quality and attention to detail.

Responsibilities

  • Lead the ideation, technical development, and launch of innovative product features
  • Drive product development from small features to entirely new products
  • Work hands-on with designers and engineers to implement and build new features that meet our standards of simplicity and quality
  • Maximize efficiency in a constantly evolving environment where the process is fluid and creative solutions are the norm

Minimum Qualification

  • 6+ years product management or product design experience
  • 6+ years of experience in technical architecture of mobile applications
  • 6+ years experience designing user interfaces

Preferred Qualification

  • Experience developing mobile products, technologies and platforms
Apply Now
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Product Manager, WhatsApp Business (Menlo Park, California)
Full-Time
Other

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 1 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world. Businesses have also rapidly started to adopt the business API and business app. Conversational commerce enables businesses and customers to have a personal, natural and convenient relationship. We are looking to grow the business product team and this role is to ensure that business to consumer interactions are all high quality. It is still early days and you have an opportunity to shape the product and platform for how business to customer communication happens for billions of people. WhatsApp is seeking an exceptional individual to help with product development for our business products, and other initiatives across the company. If you have demonstrated experience in building new products, have empathy for both consumers and businesses and want to unlock the potential of WhatsApp to serve millions of businesses and billions of people, we would be excited to hear from you. WhatsApp is a start-up environment where you’ll be expected to roll-up your sleeves and work collaboratively with engineers, designers and other cross-functional partners. You’ll expect to push the boundaries of what’s possible in a mobile app, how to deliver value to users and businesses while sharing in our healthy obsession for quality and attention to detail.

Responsibilities

  • Lead the ideation, technical development, and launch of innovative product features
  • Drive product development from small features to entirely new products
  • Work hands-on with designers and engineers to implement and build new features that meet our standards of simplicity and quality
  • Maximize efficiency in a constantly evolving environment where the process is fluid and creative solutions are the norm

Minimum Qualification

  • 4+ years product management or product design experience
  • 4+ years of experience in technical architecture of mobile applications
  • 4+ years experience designing user interfaces

Preferred Qualification

  • Experience in local, platforms, enterprises, commerce, and/or ads
  • Understanding of International markets
  • Knowledge user of WhatsApp
  • Knowledge with economic empowerment and messaging
Apply Now
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Product Designer - WhatsApp (Menlo Park, California)
Full-Time
Creative & Design

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 1 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world.

As a Product Designer, you will be involved in every aspect of the product development process, from brainstorming the next product innovation to tweaking pixels right before launch. You will use your start-up mindset and your full range of product design, interaction design, visual design, and prototyping skills to produce elegantly simple designs. You'll be expected to push the boundaries of what's possible in a mobile app, while sharing in our healthy obsession for quality.

Responsibilities

  • Take broad, conceptual ideas and turn them into something useful and valuable for our 1 billion plus users
  • Design flows and experiences that are incredibly simple and elegant for our supported mobile platforms
  • Seek out creative, design-led solutions to challenging problems
  • Partner with other designers and engineers to oversee the user experience of new features and products from conception until launch (and then some)
  • You can think at a high level about creative strategy and vision (not just 'how it should look' but 'what we should build')

Minimum Qualification

  • 4+ years of experience in designing, building and shipping quality mobile apps across a variety of platforms and form factors
  • 3+ years of experience in interaction and visual design
  • 1+ years of experience in prototyping (using Framer, Pixate, etc.) and motion design
  • A portfolio showcasing your work

Preferred Qualification

  • Experience in motion design
  • Ability to adapt your designs across platforms and form factors with an understanding of the opportunities with and limitations of different platforms and form factors
  • Demonstrated communication skills and you can articulate your design decisions
Apply Now
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Quantitative UX Researcher, WhatsApp (Menlo Park, California)
Full-Time
Creative & Design

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

WhatsApp helps people connect and share no matter where they are in the world. WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 1 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend.
WhatsApp is looking for talented Researchers to join our growing, nimble, and highly collaborative mission driven Research team. We're looking for experienced and exceptional mixed-methods, quantitative, and qualitative Research experts to help uncover insights across our WhatsApp Consumer, Growth, Business, and Integrity pillars - and we're just getting started!

Our ideal candidate for mixed-methods has experience with multi-method studies. Quantitative Research candidates have experience in survey and questionnaire design, sampling, and statistical analyses of survey or behavioral data. For qualitative skills, the ideal candidate is fluent in laboratory as well as field data collection methods and has international data collection experience.

This person is able to identify and execute on key research topics through ambiguous and fast-changing environments, align and efficiently deliver critical insights, and loves working with talented, highly collaborative cross-functional team members. If you are intellectually curious, love discovering customer insights in emerging markets, and want to impact the lives of hundreds of millions of customers globally, this is the role for you!

Full-time positions with WhatsApp team are based at Facebook HQ in Menlo Park, California.

Responsibilities

  • Plan and execute end-to-end generative and evaluative research across our WhatsApp ecosystem - Consumer, Business, and Integrity pillars
  • Translate research into actionable design and product results
  • Conduct research using a combination of quantitative methods (e.g., survey sampling and design, statistical analysis and experimental design)
  • Partner with engineers, analysts, qualitative researchers, and product marketing to integrate insights into a cohesive body of knowledge
  • Combine quantitative research and user-centered design methods, including but not limited to concept-testing, competitor analysis, diary studies, contextual inquiry/observations, or ethnography. Motivated to use creative but rigorous quantitative research methods with expert facilitation skills
  • Communicate and facilitate to proactively collaborate and help bridge alignment within and across diverse teams
  • Work independently and adapt research practices to meet the needs of a start-up environment
  • Communicate research insights and illustrate suggestions in compelling and creative ways to help foster empathy, elevate customer understanding, and help achieve product and business impact

Minimum Qualification

  • MA/MS/PhD, human behavior related field (HCI, Psychology, Sociology, Information Science, Economics, Political Science, etc.)
  • 4+ years’ experience in applied product research
  • Experience working with large-scale data in multi-method studies
  • Experience with survey design and response effects
  • Experience coding with R, SQL or SPSS
Apply Now
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Product Designer - Whatsapp (London, United Kingdom)
Full-Time
Creative & Design

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

As a Product Designer, you will be involved in every aspect of the product development process, from brainstorming the next product innovation to tweaking pixels right before launch. You will use your start-up mindset and your full range of product design, interaction design, visual design, and prototyping skills to produce elegantly simple designs. You'll be expected to push the boundaries of what's possible in a mobile app, while sharing in our healthy obsession for quality.

Responsibilities

  • As a Product Designer, you will be involved in every aspect of the product development process, from brainstorming the next product innovation to tweaking pixels right before launch. You will use your start-up mindset and your full range of product design, interaction design, visual design, and prototyping skills to produce elegantly simple designs. You'll be expected to push the boundaries of what's possible in a mobile app, while sharing in our healthy obsession for quality.
  • Design flows and experiences that are incredibly simple and elegant for our supported mobile platforms
  • Seek out creative, design-led solutions to challenging problems
  • Partner with other designers and engineers to oversee the user experience of new features and products from conception until launch (and then some)
  • You can think at a high level about creative strategy and vision (not just 'how it should look' but 'what we should build')

Minimum Qualification

  • 4+ years of experience in designing, building and shipping quality mobile apps across a variety of platforms and form factors
  • 3+ years of experience in interaction and visual design
  • 1+ years of experience in prototyping (using Framer, Pixate, etc.) and motion design
  • A portfolio showcasing your work

Preferred Qualification

  • Experience in motion design
  • Ability to adapt your designs across platforms and form factors with an understanding of the opportunities with and limitations of different platforms and form factors
  • Demonstrated communication skills and you can articulate your design decisions
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Trust & Safety Lead (Gurgaon, India)
Full-Time
Other

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

Facebook seeks a highly motivated team player to serve as its Trust & Safety Lead based in India. The position will be responsible for developing and maintaining strategic relationships with law enforcement authorities and government agencies, with an Internet safety and security focus, and related industry coalitions in India. The position will also manage tactical responses to events related to the law enforcement community. This is a great opportunity to join a growing team and to work on novel issues in an exciting, fast-paced environment. This position is a full time role located in India and would entail frequent travel in India, Asia and overseas.

Responsibilities

  • Develop and maintain effective working relationships with law enforcement and government authorities
  • Work closely with the Legal and Public Policy teams on engagement with law enforcement authorities, regulators and legislators on online safety, security and law enforcement issues
  • Educate law enforcement authorities on our policies for protecting user privacy and responding to legal requests
  • Assist in the development and execution of policies relating to the processing of legal requests from law enforcement authorities in India
  • Work with investigation teams to develop and refer relevant matters to law enforcement authorities
  • Work closely with Legal and outside counsel in responding to governmental requests
  • Work with internal teams and global safety organizations to develop and enhance safety awareness and other safety related issues in the world
  • Support launches and different initiatives being driven across platforms

Minimum Qualification

  • 10+ years related experience or investigative experience within law enforcement or security agencies, including experience related to cybercrime and online investigations
  • Extensive experience working with law enforcement authorities
  • Prosecution or criminal investigation background or experience in a similar Internet safety and security role is preferred
  • Technical knowledge and experience related to cyber crime and online investigations
  • Experience in processing legal documents (e.g., civil and criminal subpoenas, court orders and search warrants)
  • Experience with Indian law relating to law enforcement requests
  • Extensive experience working with data protection authorities, financial institutions, and Internet industry associations
  • Comfortable in a fast paced, dynamic, start-up culture
  • Willingness to work off hours and overtime, including the weekend and occasionally holidays, in order to support emergency matters and interact with globally based company employees
  • Strong public speaking and presentation skills
  • Ability to frequently travel within India, Asia, and the United States

Preferred Qualification

  • Fluency in additional local or international language(s) preferred
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Associate General Counsel, Security, APAC (Singapore)
Full-Time
Other

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

Facebook seeks a highly motivated team player to serve as Associate General Counsel, Security for the APAC region. This is a unique opportunity to have regional and global impact while working on cutting edge and novel issues in an exciting, fast-paced environment across a range of complex regulatory, safety, security and user data issues. The role requires analytical skills, good judgment, strong work ethic and communication proficiency along with a keen interest in learning and working with new technologies and laws across jurisdictions.

This position will be based in Singapore and primarily advise on WhatsApp matters, but also support the Facebook family of Apps.

Responsibilities

  • Provide advice on matters relating to:
  • • data disclosure in response to criminal legal process and data requests
  • • criminal content take-down requests
  • Develop and implement effective policies for processing legal requests and protecting user data
  • Advise on product developments and infrastructure projects
  • Guide and execute litigation strategy in relation to high-profile, precedent setting law enforcement matters
  • Develop strategic approaches to managing regulatory, criminal and policy legal risks and resolving disputes
  • Work closely with the company’s safety and security teams to protect the people who use our service from abuse
  • Support Legal and Public Policy teams’ engagement with regulators and legislators on safety and security policy
  • Collaborate with members of Public Policy, Legal, Community Operations, Product, Engineering and others on safety and security matters

Minimum Qualification

  • 10+ years of relevant experience advising technology or telecommunications companies as in-house or outside counsel on regulatory, safety and security matters, investigations, policy and criminal process
  • Experience strategically managing and handling contentious regulatory issues
  • Experience working with cross-functional teams
  • Team player who enjoys building relationships and working with others
  • Ability to think strategically to solve legal challenges

Preferred Qualification

  • Experience regionally on issues pertaining to data protection and analogous international laws
  • Experience providing guidance to providers in responding to law enforcement requests
  • Experience with Mutual Legal Assistance Treaty requests, Letters Rogatory, or other forms of international cooperation
  • Regional experience engaging with regulators and legislators on regulatory, safety and security matters preferred
  • Experience and knowledge of telecommunication regulatory frameworks desirable but not essential
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Trust & Safety Manager (Gurgaon, India)
Full-Time
Other

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

Facebook seeks a highly motivated team player to serve in its Trust & Safety team based in India. The position will be responsible for developing and maintaining strategic relationships with law enforcement authorities and government agencies, with an Internet safety and security focus, and related industry coalitions in India. The position will also manage tactical responses to events related to the law enforcement community. This is a great opportunity to join a growing team and to work on novel issues in an exciting, fast-paced environment. This position is a full time role located in India and would entail frequent travel in India, Asia and overseas.

Responsibilities

  • Develop and maintain effective working relationships with law enforcement and government authorities
  • Work closely with the Legal and Public Policy teams on engagement with law enforcement authorities, regulators and legislators on online safety, security and law enforcement issues
  • Educate law enforcement authorities on our policies for protecting user privacy and responding to legal requests
  • Assist in the development and execution of policies relating to the processing of legal requests from law enforcement authorities in India
  • Work with investigation teams to develop and refer relevant matters to law enforcement authorities
  • Work closely with Legal and outside counsel in responding to governmental requests
  • Work with internal teams and global safety organizations to develop and enhance safety awareness and other safety related issues in the world
  • Support launches and different initiatives being driven across platforms

Minimum Qualification

  • 7+ years related experience or investigative experience within law enforcement or security agencies, including experience related to cybercrime and online investigations
  • Extensive experience working with law enforcement authorities
  • Prosecution or criminal investigation background or experience in a similar Internet safety and security role is preferred
  • Technical knowledge and experience related to cyber crime and online investigations
  • Experience in processing legal documents (e.g., civil and criminal subpoenas, court orders and search warrants)
  • Experience with Indian law relating to law enforcement requests
  • Extensive experience working with data protection authorities, financial institutions, and Internet industry associations
  • Comfortable in a fast paced, dynamic, start-up culture
  • Willingness to work off hours and overtime, including the weekend and occasionally holidays, in order to support emergency matters and interact with globally based company employees
  • Strong public speaking and presentation skills
  • Ability to frequently travel within India, Asia, and the United States

Preferred Qualification

  • Fluency in additional local or international language(s) preferred
Apply Now
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Communications Manager, WhatsApp (South East Asia)
Full-Time
Other

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

WhatsApp is looking for someone to join the communications and policy team focused on South East Asia. The successful candidate will be responsible for executing comms initiatives in countries across the region that reflect the joy of using WhatsApp. This will include our consumer and business product as well as defending our privacy and security features, including end-to-end encryption. We are looking for someone who brings relationships with media and has a proven track record of executing high-profile, creative campaigns and handling corporate issues. This is a hands-on role with significant day-to-day responsibilities in one of our most important regions. This is a full-time role based in Singapore, though we are open to other locations such as Jakarta.

Responsibilities

  • Execute a variety of communications initiatives (from proactive pitches highlighting positive uses of the product to feature launches to policy programs) to support WhatsApp's brand, our growing tools for businesses, and deep commitment to the privacy and security of our users
  • Maintain relationships with media
  • Manage external PR agencies as needed
  • Work with cross-functional teams both in the region - as well as leaders in the US.

Minimum Qualification

  • Bachelors’ degree
  • 12+ years of professional experience in communications and public relations in the region
  • Experience working with tech, corporate, and mass media including a track record of developing campaigns that have achieved their goals
  • Excellent verbal & written communications and decision-making skills
  • Self-starter that with a desire to build out our communications efforts across the region
Apply Now
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Private Messaging Policy Manager, LATAM (Buenos Aires, Argentina)
Full-Time
Other

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

Facebook Brazil is seeking an experienced Manager of Public Policy to lead policy strategy and engagement for private messaging products, including WhatsApp, in LatAm. This is a great opportunity for someone wanting to make an impact as part of a small, nimble team serving more than 2 billion people around the world. As the Public Policy Manager for the LatAm region, you will help shape issue and product agendas with policy makers inside and outside government. In addition, you will help advise our internal teams on the public policy implications of their products, working with a closely coordinated and cross-functional global team. The role requires significant experience either working with or in government, politics, a regulatory agency or think tank, as well as an ability to grasp complex technical and policy issues. In this role, you will also manage strategic outreach and policy campaigns to advance the values and interests of Facebook's private messaging products. You'll coordinate closely with our local and global policy teams, the business and product organizations and key cross-functional partners in Legal, Partnerships and Comms to execute our policy strategy, develop our external narrative around key policy challenges and advise product teams through the public policy lens. You will develop, organize, manage and communicate critical plans, initiatives and strategy. We advocate for private messaging in the context of some of the big public policy issues of the day – including privacy, security and user safety -- and often play a part in high-profile debates. In this role, you’ll combine creativity and intellectual rigor with the organizational skills to manage campaigns. You’ll apply your expertise to real-world scenarios, acting as an inspiring advocate and enthusiastic team player eager to help shape the future of Internet and mobile policy. This role is based in São Paulo.

Responsibilities

  • Develop and lead WhatsApp’s regional policy strategy, particularly around issues like security, privacy, integrity (misinformation) and user safety
  • Identify, monitor, and analyze current and emerging policy issues affecting private messaging in the LATAM region
  • Engage and build relations with policymakers
  • represent Facebook's private messaging apps in meetings with regional government officials and elected members
  • Build external relationships strategically to help shape public and political dialogue
  • Design and lead innovative strategic outreach programs and campaigns to shape the public and political climate of opinion around private messaging
  • Work with the global team to develop policy positions in briefing papers, consultation responses and internal policy meetings
  • Advise product and business teams on regional public policy matters to guide development of products, services and policies
  • Communicate positions at public events and with media in the region

Minimum Qualification

  • Bachelor's degree (advanced degree preferred)
  • 15+ years of work experience, including experience managing high-profile policy campaigns and strategic outreach with diverse stakeholders within policy advocacy or in a government position
  • Experience in internet technologies, security, privacy, content moderation and the surrounding policy environments (preferred)
  • Experience executing cross-functional campaigns
  • Ability to work as part of a team and exercise good judgment and a sense of humor in a rapidly changing environment
  • Communication skills
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WhatsApp Public Policy Manager, Safety & Encryption Lead (Gurgaon, India)
Full-Time
Other

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

WhatsApp is a messaging platform where its messages and calls are secured with end-to-end encryption. Behind every product decision in WhatsApp is our desire to let people communicate anywhere in the world without barriers. WhatsApp is seeking a Public Policy Manager to develop WhatsApp's safety and encryption strategy in India and the South Asia region. Upholding WhatsApp’s core principles around end to end encryption, this is an opportunity for someone to identify key issues around safety on encrypted platforms & developing our public policy position in order to defend encryption principles with key stakeholders. As the Public Policy Manager for WhatsApp in country and the region you will help shape various product and issue agendas with policy makers inside and outside government while keeping in mind the legal and constitutional provisions around privacy principles. You will lead all engagement on safety and encryption topics with civil society members, legal fraternity, academia as well as government stakeholders. In addition, you will help advise our internal teams on the public policy implications of any regulatory and policy changes, working with a closely coordinated and cross-functional global team. The role requires significant experience either working with or in government, politics or a regulatory agency as well as an ability to grasp complex technical and policy issues in balancing safety requirements on encrypted platforms. In this role, you will also manage strategic outreach and policy campaigns to advance the values and interests of WhatsApp. You'll coordinate closely with our local and global policy teams, the WhatsApp business and product organizations and key cross-functional partners in Legal, Partnerships and Comms to execute our policy strategy, develop our external narrative around key policy challenges on encryption and advise product teams through the public policy lens. As a manager, you will develop, organize, manage and communicate critical plans, initiatives and strategy. Technology moves quickly, so it's important that we work closely with politicians, regulators, academics and civic stakeholders around the issues that affect the Internet and our users. We advocate for WhatsApp on the big public policy issues of the day – including privacy, security and user safety -- and often play a part in high-profile debates. In this role, you’ll combine creativity and intellectual rigor with the organizational skills to manage campaigns and projects to tight deadlines. You’ll apply your expertise to real-world scenarios, acting as an inspiring advocate and enthusiastic team player eager to help shape the future of Internet and mobile policy. This role is based in Gurgaon and will report to the Director of WhatsApp Public Policy, India.

Responsibilities

  • Develop and lead strategic outreach and policy campaigns to shape public and political dialogue in a way that benefits WhatsApp’s users and the wider web
  • Engage directly and build relations with policymakers, trade associations, industry partners, key opinion formers, non-profit groups and others to support policies that will help create/maintain a user-focused, private, safe and secure online environment
  • Build external relationships strategically to help shape public and political dialogue
  • Monitor and research current and relevant emerging public policy issues and thought leaders
  • Manage policy projects on a host of issues and work cross-functionally to develop policy positions
  • Lead framework and our policy strategy for issues including encryption, privacy, and content
  • Build appropriate reputational programs that showcase the benefits of the WhatsApp service

Minimum Qualification

  • Bachelor's degree
  • 14+ years of work experience, including experience managing high-profile policy campaigns and strategic outreach with diverse stakeholders within policy advocacy or in a government position
  • Experience executing cross-functional campaigns
  • Ability to work as part of a team and exercise good judgment and a sense of humor in a rapidly changing environment
  • Superb communication skills

Preferred Qualification

  • Advanced degree preferred, including a degree in law
  • Experience in internet technologies, security, privacy, content moderation and the surrounding policy environments (preferred)
  • Experience in product counseling (preferred)
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Communications Manager, EMEA, WhatsApp (London, United Kingdom)
Full-Time
Other

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

WhatsApp is looking for a communications manager to join team in EMEA (Europe, Middle East and Africa). The successful candidate will be responsible for supporting our communications goals for EMEA and devising and implementing campaigns in countries across the region that demonstrate the joy of using WhatsApp. They will also highlight our growing products for businesses, and educate people about our privacy and security features, including end-to-end encryption.

We are looking for someone who brings relationships with media and opinion leaders and has a proven track record of executing high-profile, creative campaigns across regions, and also of handling corporate issues and time-sensitive crisis communications. This is a hands-on role with significant day-to-day responsibilities in one of our most important regions. The role will work closely with the Head of Communications in EMEA, who is based in London.

Responsibilities

  • Support the communications strategy for WhatsApp in EMEA to drive brand love for WhatsApp, promote our growing tools for businesses, and our commitment to the privacy and security of our users
  • Execute a variety of public relations initiatives - from proactive pitches highlighting positive uses of the product to feature launches, partnerships or marketing campaigns, as well as handling issues as they arise
  • Manage external PR agencies to support these efforts
  • Develop and maintain relationships with media and opinion leaders
  • Work with cross-functional teams both in London - to include policy and partnerships - as well as leaders in California.

Minimum Qualification

  • Extensive professional experience in communications and public relations in the UK or EMEA region
  • Experience working with tech, corporate, and mass media including a track record of developing campaigns that have achieved their goals
  • A well-organised team player who has proven abilities to plan and deliver multi-country campaigns by working collaboratively with a range of stakeholders in cross-functional teams
  • Experience dealing with high-profile crisis communications
  • Excellent communications and decision-making skills

Preferred Qualification

  • Bachelors degree in communications, journalism, or related field
  • Second European language a bonus (French, German, Spanish or Italian)
  • Professional PR experience in both agency and in-house environments
  • Competitive Salary including the following benefits apply: * Medical * Dental * Vision * Pension * Life assurance * Childcare * Gym * Transport * Laundry * Posted: 20 April 2020 * Closing date: 18 May 2020
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Integrated Business Marketing Manager, WhatsApp (Menlo Park, California)
Full-Time
Sales & Marketing

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 1 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world.
The WhatsApp Integrated Marketing team develops marketing programs across WhatsApp Partner ecosystems. We are responsible for working with an ecosystem of companies that provide data, tools and services that maximize the performance of WhatsApp marketing for all its clients. Our WhatsApp Business product marketing team is seeking a full-time role as an Integrated Marketing Manager to own planning and execution of marketing programs for our partners and clients. This role is responsible for how we go-to-market to, through and for partners from a marketing perspective, while driving value for users & scaling number of businesses.
This role is expected to drive impact in close partnership with important cross functional teams such business marketing, product marketing, partnerships, content and design. The successful candidate will have a strong sales and marketing background along with program management, communication and presentation skills.
This role will be based out of Menlo Park and report to the Integrated Marketing Lead.

Responsibilities

  • Devise go-to-market strategies across WhatApps B2B marketing channels to amplify partner ecosystem impact – i.e. through channels such websites, blogs, Public Relations, advertising, virtual events & our partner relationship/asset management systems
  • Create content (one pagers, case studies, best practice guides, etc.) for use in integrated marketing campaigns and across the broader business organization
  • Partner effectively with product marketing & business marketing teams to deeply understand the needs of the messaging ecosystem to deliver valuable sales and informational communications
  • Manage content distribution tools, systems and campaigns (email channel, website, partner portal)
  • Coordinate efforts with cross-functional teams including sales, partnerships, product marketing, marketing communications, internal/external agencies and legal
  • Willing to travel/work with international teams, approximately 10% of the time

Minimum Qualification

  • Bachelors degree
  • 8+ years of relevant professional experience in Sales and Marketing, at a digital advertiser, agency, tech and/or product and services company
  • Experience working with third party ecosystem partners
  • Experience in program and/or project management
  • Experience giving presentations to leadership and a variety of stakeholders
  • Experience thriving in a fast-paced, unpredictable environment

Preferred Qualification

  • Experience with developer marketing
  • Experience in digital communications/new technology industries
Apply Now

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