Technology

Signifyd

Website
Technology

Signifyd

Website

About us

Signifyd

Since their days at PayPal and FedEx more than a decade ago, Signifyd’s founders knew something wasn’t right about the way online retailers were on the hook for fraud. There had to be a better way — a way that relied on big data, machine learning and domain expertise to offer a yes-or-no decision on an order in milliseconds. And so, Signifyd was born. We backed the idea and the technology with a 100% financial guarantee on any approved order that later turned out to be fraudulent. Signifyd is now the world’s largest provider of guaranteed fraud protection.

Our work culture

Signifyd is a place where no one is going to tell you how to do your job. If you want help, you'll get it — from all quarters. But we pretty much figure out what needs to be done, who's in the best position to do it and then let that person roll-up her or his sleeves and have at it. We're protecting retailers from online fraud in a way that's never been done before and we could use your help! We have grown from 2 to over 250 employees globally, with offices in San Jose, Denver, New York, London, and Belfast. We are continuing to expand and grow so come and join us!

Option to work from home
Option to work from home
Sign language interpreters
Sign language interpreters
Allow a self-paced workload
Allow a self-paced workload
Service animals allowed
Service animals allowed
Provide an ergonomic workstation
Provide an ergonomic workstation
Accessible parking spot
Accessible parking spot
Ramp and/or elevator
Ramp and/or elevator
Flexible work and leave schedule
Flexible work and leave schedule
Accessible restroom
Accessible restroom
Sensitivity training for coworkers
Sensitivity training for coworkers
Accessible computer software
Accessible computer software
On-site counseling
On-site counseling
Screen reader software
Screen reader software
Fragrance-free workplace
Fragrance-free workplace

Our open positions

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Senior Business Development Representative

Signifyd leads the world in bringing the insights, innovation and compassion required to foster fearless commerce in a time of increasing digital threats. Working with some of the industry’s most recognizable retailers and brands, we are focused on using technology to enhance customer lifetime value and protect enterprises from fraud so they can focus on growing their business. 

We process more than $100 billion in ecommerce transactions annually through our Commerce Network of more than 10,000 merchants selling in more than 100 countries. We focus every day on harnessing machine learning and artificial intelligence in more powerful ways to maximize our customers’ revenue and their security. None of that happens without the right people.

Our team’s strength is in its diversity and its acceptance of new ideas and new ways to look at old challenges. We are dedicated disruptors designing a new world of commerce at scale. We know humans are not one-dimensional and we celebrate the uniqueness each individual brings to the problems we solve and the culture we create.

Many of the best Account Executives in the game will tell you that the skills that they learned as a BDR are the foundation for what allowed them to be successful throughout their sales careers.

At Signifyd we believe in hiring talented, driven people that are able to find creative solutions to everyday problems.  In addition to a competitive compensation plan, we give our employees all of the tools and opportunities necessary for a stellar career in sales.

Ideal candidates for the BDR role have excellent communication skills, both written and verbal.  BDRs are known for their ability to connect with people, so strong interpersonal skills are required.  The ability to work through challenges while maintaining a positive attitude is important, as is attention to detail, particularly with regards to planning and following up on important tasks.

This is a fantastic opportunity for the right person to make a significant and lasting impact on a fast-growing company, and to take a giant step forward in a sales career. Here’s how our company values are embedded in this role:

Curious & Hungry

  • We enable creativity and autonomy. You should continuously be thinking of new ways to engage with prospects and not be content with what’s currently working.

Tenacious

  • People are busier than ever but fraud doesn’t slow down and neither do we. Not only should you think of new ways to engage with prospects but execute as well. Trial and error is part of the game.

Customer Compassion

  • Listen and be a partner to solve their problems. To truly solve someone’s problem, you will need to fully understand their situation past/present/future and understand what matters to them.

Design for Scale

  • Process and sales skills. Have a great process and continually improve it. Proactively ask questions, collaborate, research, and put into practice to improve your sales skills. 

Agile

  • You will have to keep up to date with trends and be forward-thinking. Not just with industry knowledge, but also with sales tactics.

Roll up your Sleeves

  • We work as a team. Everyone’s input is important to our success. You will need to be ready to brainstorm, collaborate, and help each other every day. Also, Marketing is a great partner and we partner with them on campaigns and events in real-time.

Responsibilities:

  • Discover and drive new business opportunities within mid-market and Enterprise accounts
  • Conduct high level discovery calls with the C-suite, VPs, and decision makers
  • Become a payments and security expert and thought leader
  • Develop incredible skills in competitive selling and objection handling
  • Identify and prospect target accounts through phone and email outreach

Required Skills and Experience:

  • No prior BDR or sales experience required
  • Strong written and verbal communication skills
  • Ability to work through challenges
  • Self-starter, able to work independently on defined tasks
  • Some professional experience customer-facing

 

Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Sr. Customer Success Manager - LATAM

Signifyd leads the world in bringing the insights, innovation and compassion required to foster fearless commerce in a time of increasing digital threats. Working with some of the industry’s most recognizable retailers and brands, we are focused on using technology to enhance customer lifetime value and protect enterprises from fraud so they can focus on growing their business. 

We process more than $100 billion in ecommerce transactions annually through our Commerce Network of more than 10,000 merchants selling in more than 100 countries. We focus every day on harnessing machine learning and artificial intelligence in more powerful ways to maximize our customers’ revenue and their security. None of that happens without the right people.

Our team’s strength is in its diversity and its acceptance of new ideas and new ways to look at old challenges. We are dedicated disruptors designing a new world of commerce at scale. We know humans are not one-dimensional and we celebrate the uniqueness each individual brings to the problems we solve and the culture we create.

As a Customer Success Manager (CSM), you’ll be responsible for the success and net retention of your portfolio of customers. You will combine technology expertise, business acumen and passion for customer success to drive our customers’ and company’s expected outcomes.  We are looking for team members who are excited to learn our platform and become fluent in the functional areas (fraud, e-commerce and payments) where we deliver value. As a trusted advisor with deep product and industry knowledge, you’ll be able understand customers’ business objectives and help them optimize performance. You'll collaborate internally with management & broader cross-functional groups to provide an outstanding customer experience and drive continuous improvement for Signifyd. 

Responsibilities:

  • Oversee the customer lifecycle and ensure ongoing client satisfaction and retention of a portfolio of assigned clients
  • Leverage knowledge of the Signifyd platform to advise on best practices around product usage with end-users
  • Identify, establish, and strengthen relationships with current and potential stakeholders within your accounts
  • Successfully close renewals and seek out additional expansion opportunities within your book of business
  • Ensure swift resolution of account issues by leveraging resources from cross-functional teams, as needed
  • Work closely with Marketing to identify and convert successful customers into advocates
  • Embody Signifyd values and serve as a role model for other team members
  • Develop collateral and conduct periodic business reviews with client executive teams
  • Act as a face of the company at trade shows and other key industry events, both virtually and in person
     

Requirements for position:

  • 5+ years of Customer Success Management and/or Account Management; technology background preferred
  • Proven customer management experience with large and complex accounts
  • Excellent communication and presentation skills
  • An analytical and metrics-driven work style
  • Ability to analyze complex situations and develop associated action plans and lead teams to achieve key objectives
  • Deep experience generating and manipulating data for internal and external presentations (Microsoft Excel, Looker, etc.)
  • Driven, resourceful, detail-oriented, and highly organized
  • Self-starter who thrives under ambiguity in a fast-paced, deadline-oriented environment
  • Background in e-commerce, fraud or payments industries is a plus
  • Bilingual Spanish-English speaker
  • Portuguese desired



Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Sr. Customer Success Manager - East (Remote)

Signifyd leads the world in bringing the insights, innovation and compassion required to foster fearless commerce in a time of increasing digital threats. Working with some of the industry’s most recognizable retailers and brands, we are focused on using technology to enhance customer lifetime value and protect enterprises from fraud so they can focus on growing their business. 

We process more than $100 billion in ecommerce transactions annually through our Commerce Network of more than 10,000 merchants selling in more than 100 countries. We focus every day on harnessing machine learning and artificial intelligence in more powerful ways to maximize our customers’ revenue and their security. None of that happens without the right people.

Our team’s strength is in its diversity and its acceptance of new ideas and new ways to look at old challenges. We are dedicated disruptors designing a new world of commerce at scale. We know humans are not one-dimensional and we celebrate the uniqueness each individual brings to the problems we solve and the culture we create.

As a Senior Customer Success Manager (CSM), you are responsible for the ongoing success of a portfolio of Signifyd’s large, enterprise customers. You will work cross-functionally with multiple internal teams to ensure alignment with customer objectives. As a trusted business advisor for your assigned customers, you will play a crucial role in engaging with your customers to ensure optimal platform usage, track key success metrics/outcomes, and conduct periodic account reviews.

 

Responsibilities:

  • Oversee the customer lifecycle to proactively drive adoption and ensure ongoing client satisfaction and retention of a portfolio of assigned clients
  • Leverage knowledge of the Signifyd platform to advise on best practices around product usage with end users
  • Identify and successfully close renewals and expansion opportunities within your book of business
  • Develop collateral and conduct periodic business reviews with client executive teams
  • Ensure swift resolution of account issues by leveraging resources from cross-functional teams, as needed
  • Provide executive oversight and client communication
  • Work closely with Marketing to identify and convert successful customers into advocates
  • Embody Signifyd values and serve as a role model for other team members
     

Requirements for position:

  • 5+ years of Customer Success Management and/or Account Management
  • Proven customer management skills with large and complex accounts
  • Ability to analyze complex situations, develop associated action plans and lead teams to achieve key objectives
  • Creative, resourceful, detail-oriented, and highly organized
  • An analytical and metrics-driven work style
  • Experience with Microsoft Excel
  • Excellent communication and presentation skills
  • Self-starter who thrives under ambiguity in a fast-paced, deadline oriented environment
  • Passion for e-commerce and new technology
  • Willing to work West Coast hours
  • Background in e-commerce, payments, fraud or data science is a plus
Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Sr. Customer Success Manager - East

Signifyd leads the world in bringing the insights, innovation and compassion required to foster fearless commerce in a time of increasing digital threats. Working with some of the industry’s most recognizable retailers and brands, we are focused on using technology to enhance customer lifetime value and protect enterprises from fraud so they can focus on growing their business. 

We process more than $100 billion in ecommerce transactions annually through our Commerce Network of more than 10,000 merchants selling in more than 100 countries. We focus every day on harnessing machine learning and artificial intelligence in more powerful ways to maximize our customers’ revenue and their security. None of that happens without the right people.

Our team’s strength is in its diversity and its acceptance of new ideas and new ways to look at old challenges. We are dedicated disruptors designing a new world of commerce at scale. We know humans are not one-dimensional and we celebrate the uniqueness each individual brings to the problems we solve and the culture we create.

As a Senior Customer Success Manager (CSM), you are responsible for the ongoing success of a portfolio of Signifyd’s large, enterprise customers. You will work cross-functionally with multiple internal teams to ensure alignment with customer objectives. As a trusted business advisor for your assigned customers, you will play a crucial role in engaging with your customers to ensure optimal platform usage, track key success metrics/outcomes, and conduct periodic account reviews.

 

Responsibilities:

  • Oversee the customer lifecycle to proactively drive adoption and ensure ongoing client satisfaction and retention of a portfolio of assigned clients
  • Leverage knowledge of the Signifyd platform to advise on best practices around product usage with end users
  • Identify and successfully close renewals and expansion opportunities within your book of business
  • Develop collateral and conduct periodic business reviews with client executive teams
  • Ensure swift resolution of account issues by leveraging resources from cross-functional teams, as needed
  • Provide executive oversight and client communication
  • Work closely with Marketing to identify and convert successful customers into advocates
  • Embody Signifyd values and serve as a role model for other team members
     

Requirements for position:

  • 5+ years of Customer Success Management and/or Account Management
  • Proven customer management skills with large and complex accounts
  • Ability to analyze complex situations, develop associated action plans and lead teams to achieve key objectives
  • Creative, resourceful, detail-oriented, and highly organized
  • An analytical and metrics-driven work style
  • Experience with Microsoft Excel
  • Excellent communication and presentation skills
  • Self-starter who thrives under ambiguity in a fast-paced, deadline oriented environment
  • Passion for e-commerce and new technology
  • Willing to work West Coast hours
  • Background in e-commerce, payments, fraud or data science is a plus
Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Sr. Customer Success Manager - East

Signifyd leads the world in bringing the insights, innovation and compassion required to foster fearless commerce in a time of increasing digital threats. Working with some of the industry’s most recognizable retailers and brands, we are focused on using technology to enhance customer lifetime value and protect enterprises from fraud so they can focus on growing their business. 

We process more than $100 billion in ecommerce transactions annually through our Commerce Network of more than 10,000 merchants selling in more than 100 countries. We focus every day on harnessing machine learning and artificial intelligence in more powerful ways to maximize our customers’ revenue and their security. None of that happens without the right people.

Our team’s strength is in its diversity and its acceptance of new ideas and new ways to look at old challenges. We are dedicated disruptors designing a new world of commerce at scale. We know humans are not one-dimensional and we celebrate the uniqueness each individual brings to the problems we solve and the culture we create.

As a Senior Customer Success Manager (CSM), you are responsible for the ongoing success of a portfolio of Signifyd’s large, enterprise customers. You will work cross-functionally with multiple internal teams to ensure alignment with customer objectives. As a trusted business advisor for your assigned customers, you will play a crucial role in engaging with your customers to ensure optimal platform usage, track key success metrics/outcomes, and conduct periodic account reviews.

 

Responsibilities:

  • Oversee the customer lifecycle to proactively drive adoption and ensure ongoing client satisfaction and retention of a portfolio of assigned clients
  • Leverage knowledge of the Signifyd platform to advise on best practices around product usage with end users
  • Identify and successfully close renewals and expansion opportunities within your book of business
  • Develop collateral and conduct periodic business reviews with client executive teams
  • Ensure swift resolution of account issues by leveraging resources from cross-functional teams, as needed
  • Provide executive oversight and client communication
  • Work closely with Marketing to identify and convert successful customers into advocates
  • Embody Signifyd values and serve as a role model for other team members
     

Requirements for position:

  • 5+ years of Customer Success Management and/or Account Management
  • Proven customer management skills with large and complex accounts
  • Ability to analyze complex situations, develop associated action plans and lead teams to achieve key objectives
  • Creative, resourceful, detail-oriented, and highly organized
  • An analytical and metrics-driven work style
  • Experience with Microsoft Excel
  • Excellent communication and presentation skills
  • Self-starter who thrives under ambiguity in a fast-paced, deadline oriented environment
  • Passion for e-commerce and new technology
  • Willing to work West Coast hours
  • Background in e-commerce, payments, fraud or data science is a plus
Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Sr. Customer Success Manager - East

Signifyd leads the world in bringing the insights, innovation and compassion required to foster fearless commerce in a time of increasing digital threats. Working with some of the industry’s most recognizable retailers and brands, we are focused on using technology to enhance customer lifetime value and protect enterprises from fraud so they can focus on growing their business. 

We process more than $100 billion in ecommerce transactions annually through our Commerce Network of more than 10,000 merchants selling in more than 100 countries. We focus every day on harnessing machine learning and artificial intelligence in more powerful ways to maximize our customers’ revenue and their security. None of that happens without the right people.

Our team’s strength is in its diversity and its acceptance of new ideas and new ways to look at old challenges. We are dedicated disruptors designing a new world of commerce at scale. We know humans are not one-dimensional and we celebrate the uniqueness each individual brings to the problems we solve and the culture we create.

As a Senior Customer Success Manager (CSM), you are responsible for the ongoing success of a portfolio of Signifyd’s large, enterprise customers. You will work cross-functionally with multiple internal teams to ensure alignment with customer objectives. As a trusted business advisor for your assigned customers, you will play a crucial role in engaging with your customers to ensure optimal platform usage, track key success metrics/outcomes, and conduct periodic account reviews.

 

Responsibilities:

  • Oversee the customer lifecycle to proactively drive adoption and ensure ongoing client satisfaction and retention of a portfolio of assigned clients
  • Leverage knowledge of the Signifyd platform to advise on best practices around product usage with end users
  • Identify and successfully close renewals and expansion opportunities within your book of business
  • Develop collateral and conduct periodic business reviews with client executive teams
  • Ensure swift resolution of account issues by leveraging resources from cross-functional teams, as needed
  • Provide executive oversight and client communication
  • Work closely with Marketing to identify and convert successful customers into advocates
  • Embody Signifyd values and serve as a role model for other team members
     

Requirements for position:

  • 5+ years of Customer Success Management and/or Account Management
  • Proven customer management skills with large and complex accounts
  • Ability to analyze complex situations, develop associated action plans and lead teams to achieve key objectives
  • Creative, resourceful, detail-oriented, and highly organized
  • An analytical and metrics-driven work style
  • Experience with Microsoft Excel
  • Excellent communication and presentation skills
  • Self-starter who thrives under ambiguity in a fast-paced, deadline oriented environment
  • Passion for e-commerce and new technology
  • Willing to work West Coast hours
  • Background in e-commerce, payments, fraud or data science is a plus
Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Sr. CRM Administrator (Remote)

Signifyd leads the world in bringing the insights, innovation and compassion required to foster fearless commerce in a time of increasing digital threats. Working with some of the industry’s most recognizable retailers and brands, we are focused on using technology to enhance customer lifetime value and protect enterprises from fraud so they can focus on growing their business. 

We process more than $100 billion in ecommerce transactions annually through our Commerce Network of more than 10,000 merchants selling in more than 100 countries. We focus every day on harnessing machine learning and artificial intelligence in more powerful ways to maximize our customers’ revenue and their security. None of that happens without the right people.

Our team’s strength is in its diversity and its acceptance of new ideas and new ways to look at old challenges. We are dedicated disruptors designing a new world of commerce at scale. We know humans are not one-dimensional and we celebrate the uniqueness each individual brings to the problems we solve and the culture we create.

As a Sr. CRM Administrator, you will serve as the technical expert for solving critical business challenges. The Solutions Architect lives within the Analytics & Business Intelligence organization but touches every team (Sales, Product, Customer Success, Finance and Marketing)  and involves translating business requirements into practical and functional solutions. You are a Salesforce.com technical subject matter expert and have the experience and vision to deliver solutions by utilizing best-practices and efficient problem solving skills. You are self-motivated and comfortable in a dynamic environment with the ability to handle multiple projects through creative approaches. You are empathetic--ready to partner with Signifyers from all departments in company-wide initiatives and provide solutioning support, technical recommendations and deliver an end solution to stakeholders involved.

 

Responsibilities

  • Lead project discovery and scoping sessions with key business stakeholders to understand business and functional requirements for a critical business challenge. 
  • Provide stakeholders with a scalable and sustainable solution while demonstrating how it satisfies the business requirements that fits our overall strategy and architecture
  • Leverage knowledge of SFDC ecosystem to identify new opportunities to enhance workflows and mapping business processes to ensure CRM best practices are met to support the growth of future company strategies
  • Provide business analytics support of SFDC while creating and maintaining standard processes including customization of objects, fields, record types for consumption by end business users  
  • Stay updated on new Salesforce features and functionalities to provide recommendations for process enhancements
  • Trusted advisor to Signifyers across various teams on technical implementations within but not limited to our Salesforce platform

 

Qualifications

Minimum qualifications:

  • Bachelor's degree or equivalent practical experience
  • 5+ years technical and implementations experience in managing complex business & enterprise environments 
  • 3+ years of direct Salesforce related experience with a Salesforce Administrator Certification
  • Excellent knowledge of the Salesforce ecosystem and experience with designing and developing enterprise solutions on the Salesforce platform
  • Excellent written, verbal and presentation skills to audiences of all levels of technical, business and organization responsibility
  • Distinctive problem solving and analytical skills, combined with insightful business judgment.
  • Successful track record managing projects from feature definition to project deployment through the development lifecycle.
  • Familiarity with database query (e.g., SQL), statistical analysis, and/or reporting platforms (e.g., Tableau or Looker).
  • Experience with Salesforce integrations and outside tools integrating into the Salesforce ecosystem

 

Preferred qualifications:

  • Experience with enterprise integration tools and ETL processes with Salesforce with regards to data migrations from third party systems
  • Salesforce Advanced Administrator Certification is preferred but not required
  • Experience in leading complex technical projects - defining project scope, estimating level of effort and developing end solutions
  • Knowledge and experience with agile project methodologies
Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Sr. CRM Administrator (Remote)

Signifyd leads the world in bringing the insights, innovation and compassion required to foster fearless commerce in a time of increasing digital threats. Working with some of the industry’s most recognizable retailers and brands, we are focused on using technology to enhance customer lifetime value and protect enterprises from fraud so they can focus on growing their business. 

We process more than $100 billion in ecommerce transactions annually through our Commerce Network of more than 10,000 merchants selling in more than 100 countries. We focus every day on harnessing machine learning and artificial intelligence in more powerful ways to maximize our customers’ revenue and their security. None of that happens without the right people.

Our team’s strength is in its diversity and its acceptance of new ideas and new ways to look at old challenges. We are dedicated disruptors designing a new world of commerce at scale. We know humans are not one-dimensional and we celebrate the uniqueness each individual brings to the problems we solve and the culture we create.

As a Sr. CRM Administrator, you will serve as the technical expert for solving critical business challenges. The Solutions Architect lives within the Analytics & Business Intelligence organization but touches every team (Sales, Product, Customer Success, Finance and Marketing)  and involves translating business requirements into practical and functional solutions. You are a Salesforce.com technical subject matter expert and have the experience and vision to deliver solutions by utilizing best-practices and efficient problem solving skills. You are self-motivated and comfortable in a dynamic environment with the ability to handle multiple projects through creative approaches. You are empathetic--ready to partner with Signifyers from all departments in company-wide initiatives and provide solutioning support, technical recommendations and deliver an end solution to stakeholders involved.

 

Responsibilities

  • Lead project discovery and scoping sessions with key business stakeholders to understand business and functional requirements for a critical business challenge. 
  • Provide stakeholders with a scalable and sustainable solution while demonstrating how it satisfies the business requirements that fits our overall strategy and architecture
  • Leverage knowledge of SFDC ecosystem to identify new opportunities to enhance workflows and mapping business processes to ensure CRM best practices are met to support the growth of future company strategies
  • Provide business analytics support of SFDC while creating and maintaining standard processes including customization of objects, fields, record types for consumption by end business users  
  • Stay updated on new Salesforce features and functionalities to provide recommendations for process enhancements
  • Trusted advisor to Signifyers across various teams on technical implementations within but not limited to our Salesforce platform

 

Qualifications

Minimum qualifications:

  • Bachelor's degree or equivalent practical experience
  • 5+ years technical and implementations experience in managing complex business & enterprise environments 
  • 3+ years of direct Salesforce related experience with a Salesforce Administrator Certification
  • Excellent knowledge of the Salesforce ecosystem and experience with designing and developing enterprise solutions on the Salesforce platform
  • Excellent written, verbal and presentation skills to audiences of all levels of technical, business and organization responsibility
  • Distinctive problem solving and analytical skills, combined with insightful business judgment.
  • Successful track record managing projects from feature definition to project deployment through the development lifecycle.
  • Familiarity with database query (e.g., SQL), statistical analysis, and/or reporting platforms (e.g., Tableau or Looker).
  • Experience with Salesforce integrations and outside tools integrating into the Salesforce ecosystem

 

Preferred qualifications:

  • Experience with enterprise integration tools and ETL processes with Salesforce with regards to data migrations from third party systems
  • Salesforce Advanced Administrator Certification is preferred but not required
  • Experience in leading complex technical projects - defining project scope, estimating level of effort and developing end solutions
  • Knowledge and experience with agile project methodologies
Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Sr. CRM Administrator (Remote)

Signifyd leads the world in bringing the insights, innovation and compassion required to foster fearless commerce in a time of increasing digital threats. Working with some of the industry’s most recognizable retailers and brands, we are focused on using technology to enhance customer lifetime value and protect enterprises from fraud so they can focus on growing their business. 

We process more than $100 billion in ecommerce transactions annually through our Commerce Network of more than 10,000 merchants selling in more than 100 countries. We focus every day on harnessing machine learning and artificial intelligence in more powerful ways to maximize our customers’ revenue and their security. None of that happens without the right people.

Our team’s strength is in its diversity and its acceptance of new ideas and new ways to look at old challenges. We are dedicated disruptors designing a new world of commerce at scale. We know humans are not one-dimensional and we celebrate the uniqueness each individual brings to the problems we solve and the culture we create.

As a Sr. CRM Administrator, you will serve as the technical expert for solving critical business challenges. The Solutions Architect lives within the Analytics & Business Intelligence organization but touches every team (Sales, Product, Customer Success, Finance and Marketing)  and involves translating business requirements into practical and functional solutions. You are a Salesforce.com technical subject matter expert and have the experience and vision to deliver solutions by utilizing best-practices and efficient problem solving skills. You are self-motivated and comfortable in a dynamic environment with the ability to handle multiple projects through creative approaches. You are empathetic--ready to partner with Signifyers from all departments in company-wide initiatives and provide solutioning support, technical recommendations and deliver an end solution to stakeholders involved.

 

Responsibilities

  • Lead project discovery and scoping sessions with key business stakeholders to understand business and functional requirements for a critical business challenge. 
  • Provide stakeholders with a scalable and sustainable solution while demonstrating how it satisfies the business requirements that fits our overall strategy and architecture
  • Leverage knowledge of SFDC ecosystem to identify new opportunities to enhance workflows and mapping business processes to ensure CRM best practices are met to support the growth of future company strategies
  • Provide business analytics support of SFDC while creating and maintaining standard processes including customization of objects, fields, record types for consumption by end business users  
  • Stay updated on new Salesforce features and functionalities to provide recommendations for process enhancements
  • Trusted advisor to Signifyers across various teams on technical implementations within but not limited to our Salesforce platform

 

Qualifications

Minimum qualifications:

  • Bachelor's degree or equivalent practical experience
  • 5+ years technical and implementations experience in managing complex business & enterprise environments 
  • 3+ years of direct Salesforce related experience with a Salesforce Administrator Certification
  • Excellent knowledge of the Salesforce ecosystem and experience with designing and developing enterprise solutions on the Salesforce platform
  • Excellent written, verbal and presentation skills to audiences of all levels of technical, business and organization responsibility
  • Distinctive problem solving and analytical skills, combined with insightful business judgment.
  • Successful track record managing projects from feature definition to project deployment through the development lifecycle.
  • Familiarity with database query (e.g., SQL), statistical analysis, and/or reporting platforms (e.g., Tableau or Looker).
  • Experience with Salesforce integrations and outside tools integrating into the Salesforce ecosystem

 

Preferred qualifications:

  • Experience with enterprise integration tools and ETL processes with Salesforce with regards to data migrations from third party systems
  • Salesforce Advanced Administrator Certification is preferred but not required
  • Experience in leading complex technical projects - defining project scope, estimating level of effort and developing end solutions
  • Knowledge and experience with agile project methodologies
Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Sr. CRM Administrator

Signifyd leads the world in bringing the insights, innovation and compassion required to foster fearless commerce in a time of increasing digital threats. Working with some of the industry’s most recognizable retailers and brands, we are focused on using technology to enhance customer lifetime value and protect enterprises from fraud so they can focus on growing their business. 

We process more than $100 billion in ecommerce transactions annually through our Commerce Network of more than 10,000 merchants selling in more than 100 countries. We focus every day on harnessing machine learning and artificial intelligence in more powerful ways to maximize our customers’ revenue and their security. None of that happens without the right people.

Our team’s strength is in its diversity and its acceptance of new ideas and new ways to look at old challenges. We are dedicated disruptors designing a new world of commerce at scale. We know humans are not one-dimensional and we celebrate the uniqueness each individual brings to the problems we solve and the culture we create.

As a Sr. CRM Administrator, you will serve as the technical expert for solving critical business challenges. The Solutions Architect lives within the Analytics & Business Intelligence organization but touches every team (Sales, Product, Customer Success, Finance and Marketing)  and involves translating business requirements into practical and functional solutions. You are a Salesforce.com technical subject matter expert and have the experience and vision to deliver solutions by utilizing best-practices and efficient problem solving skills. You are self-motivated and comfortable in a dynamic environment with the ability to handle multiple projects through creative approaches. You are empathetic--ready to partner with Signifyers from all departments in company-wide initiatives and provide solutioning support, technical recommendations and deliver an end solution to stakeholders involved.

 

Responsibilities

  • Lead project discovery and scoping sessions with key business stakeholders to understand business and functional requirements for a critical business challenge. 
  • Provide stakeholders with a scalable and sustainable solution while demonstrating how it satisfies the business requirements that fits our overall strategy and architecture
  • Leverage knowledge of SFDC ecosystem to identify new opportunities to enhance workflows and mapping business processes to ensure CRM best practices are met to support the growth of future company strategies
  • Provide business analytics support of SFDC while creating and maintaining standard processes including customization of objects, fields, record types for consumption by end business users  
  • Stay updated on new Salesforce features and functionalities to provide recommendations for process enhancements
  • Trusted advisor to Signifyers across various teams on technical implementations within but not limited to our Salesforce platform

 

Qualifications

Minimum qualifications:

  • Bachelor's degree or equivalent practical experience
  • 5+ years technical and implementations experience in managing complex business & enterprise environments 
  • 3+ years of direct Salesforce related experience with a Salesforce Administrator Certification
  • Excellent knowledge of the Salesforce ecosystem and experience with designing and developing enterprise solutions on the Salesforce platform
  • Excellent written, verbal and presentation skills to audiences of all levels of technical, business and organization responsibility
  • Distinctive problem solving and analytical skills, combined with insightful business judgment.
  • Successful track record managing projects from feature definition to project deployment through the development lifecycle.
  • Familiarity with database query (e.g., SQL), statistical analysis, and/or reporting platforms (e.g., Tableau or Looker).
  • Experience with Salesforce integrations and outside tools integrating into the Salesforce ecosystem

 

Preferred qualifications:

  • Experience with enterprise integration tools and ETL processes with Salesforce with regards to data migrations from third party systems
  • Salesforce Advanced Administrator Certification is preferred but not required
  • Experience in leading complex technical projects - defining project scope, estimating level of effort and developing end solutions
  • Knowledge and experience with agile project methodologies
Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Sr. CRM Administrator

Signifyd leads the world in bringing the insights, innovation and compassion required to foster fearless commerce in a time of increasing digital threats. Working with some of the industry’s most recognizable retailers and brands, we are focused on using technology to enhance customer lifetime value and protect enterprises from fraud so they can focus on growing their business. 

We process more than $100 billion in ecommerce transactions annually through our Commerce Network of more than 10,000 merchants selling in more than 100 countries. We focus every day on harnessing machine learning and artificial intelligence in more powerful ways to maximize our customers’ revenue and their security. None of that happens without the right people.

Our team’s strength is in its diversity and its acceptance of new ideas and new ways to look at old challenges. We are dedicated disruptors designing a new world of commerce at scale. We know humans are not one-dimensional and we celebrate the uniqueness each individual brings to the problems we solve and the culture we create.

As a Sr. CRM Administrator, you will serve as the technical expert for solving critical business challenges. The Solutions Architect lives within the Analytics & Business Intelligence organization but touches every team (Sales, Product, Customer Success, Finance and Marketing)  and involves translating business requirements into practical and functional solutions. You are a Salesforce.com technical subject matter expert and have the experience and vision to deliver solutions by utilizing best-practices and efficient problem solving skills. You are self-motivated and comfortable in a dynamic environment with the ability to handle multiple projects through creative approaches. You are empathetic--ready to partner with Signifyers from all departments in company-wide initiatives and provide solutioning support, technical recommendations and deliver an end solution to stakeholders involved.

 

Responsibilities

  • Lead project discovery and scoping sessions with key business stakeholders to understand business and functional requirements for a critical business challenge. 
  • Provide stakeholders with a scalable and sustainable solution while demonstrating how it satisfies the business requirements that fits our overall strategy and architecture
  • Leverage knowledge of SFDC ecosystem to identify new opportunities to enhance workflows and mapping business processes to ensure CRM best practices are met to support the growth of future company strategies
  • Provide business analytics support of SFDC while creating and maintaining standard processes including customization of objects, fields, record types for consumption by end business users  
  • Stay updated on new Salesforce features and functionalities to provide recommendations for process enhancements
  • Trusted advisor to Signifyers across various teams on technical implementations within but not limited to our Salesforce platform

 

Qualifications

Minimum qualifications:

  • Bachelor's degree or equivalent practical experience
  • 5+ years technical and implementations experience in managing complex business & enterprise environments 
  • 3+ years of direct Salesforce related experience with a Salesforce Administrator Certification
  • Excellent knowledge of the Salesforce ecosystem and experience with designing and developing enterprise solutions on the Salesforce platform
  • Excellent written, verbal and presentation skills to audiences of all levels of technical, business and organization responsibility
  • Distinctive problem solving and analytical skills, combined with insightful business judgment.
  • Successful track record managing projects from feature definition to project deployment through the development lifecycle.
  • Familiarity with database query (e.g., SQL), statistical analysis, and/or reporting platforms (e.g., Tableau or Looker).
  • Experience with Salesforce integrations and outside tools integrating into the Salesforce ecosystem

 

Preferred qualifications:

  • Experience with enterprise integration tools and ETL processes with Salesforce with regards to data migrations from third party systems
  • Salesforce Advanced Administrator Certification is preferred but not required
  • Experience in leading complex technical projects - defining project scope, estimating level of effort and developing end solutions
  • Knowledge and experience with agile project methodologies
Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Senior Software Engineer (Remote)

Signifyd leads the world in bringing the insights, innovation and compassion required to foster fearless commerce in a time of increasing digital threats. Working with some of the industry’s most recognizable retailers and brands, we are focused on using technology to enhance customer lifetime value and protect enterprises from fraud so they can focus on growing their business. 

We process more than $100 billion in ecommerce transactions annually through our Commerce Network of more than 10,000 merchants selling in more than 100 countries. We focus every day on harnessing machine learning and artificial intelligence in more powerful ways to maximize our customers’ revenue and their security. None of that happens without the right people.

Our team’s strength is in its diversity and its acceptance of new ideas and new ways to look at old challenges. We are dedicated disruptors designing a new world of commerce at scale. We know humans are not one-dimensional and we celebrate the uniqueness each individual brings to the problems we solve and the culture we create.

Signifyd leads the world in bringing the insights, innovation and compassion required to foster fearless ecommerce in a time of increasing digital threats. We process more than $100 billion in transactions annually through our network of more than 10,000 merchants selling in more than 100 countries. We focus every day on harnessing machine learning and artificial intelligence in more powerful ways to maximize our customers’ revenue and their security.

None of that happens without the right people.

Our team’s strength is in its diversity and its acceptance of new ideas and new ways to look at challenges. We know humans are not one-dimensional and we celebrate the uniqueness each individual brings to the problems we solve and the culture we create.

We are looking for a backend engineer who is committed to producing a high quality product. We want someone who loves to learn, and grow with the company.

What we’d like to see:

  • 4 year college degree in a relevant field or equivalent work experience
  • 3+ years of experience in modern software engineering
  • Deep knowledge of a modern general programming language, preferably a functional programming language
  • Quick and eager to learn

Bonus skills:

  • Experience in Kubernetes
  • Writing Python, especially machine learning libraries like h2o and TensorFlow
  • Using Flink and Spark, especially on Kubernetes.
  • Understanding how to optimize running systems, including garbage collection

Our stack includes:

  • Java, Python, Typescript, and Scala 
  • gRPC, HTTP/REST
  • Kubernetes, Docker, Spark, Flink, Linux
  • ElasticSearch, Kinesis, Cassandra, MySQL
  • AWS (including Kinesis, RedShift, Dynamo)

You’ll receive a competitive benefits package:

  • A competitive base salary 
  • An equally competitive equity package
  • Bi-annual performance related bonus
  • Medical, vision, dental, and life insurance.
  • Unlimited discretionary time off
  • Full time remote.
  • Opportunity of a paid trip to either San Jose or Belfast to socialize and be productive with the greater engineering team when the global health situation permits.
Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Senior Software Engineer (Remote)

Signifyd leads the world in bringing the insights, innovation and compassion required to foster fearless commerce in a time of increasing digital threats. Working with some of the industry’s most recognizable retailers and brands, we are focused on using technology to enhance customer lifetime value and protect enterprises from fraud so they can focus on growing their business. 

We process more than $100 billion in ecommerce transactions annually through our Commerce Network of more than 10,000 merchants selling in more than 100 countries. We focus every day on harnessing machine learning and artificial intelligence in more powerful ways to maximize our customers’ revenue and their security. None of that happens without the right people.

Our team’s strength is in its diversity and its acceptance of new ideas and new ways to look at old challenges. We are dedicated disruptors designing a new world of commerce at scale. We know humans are not one-dimensional and we celebrate the uniqueness each individual brings to the problems we solve and the culture we create.

As the Signifyd platform continues to expand and evolve we'll need to build ever more innovative solutions to support our customers. As a (Backend) Senior Software Engineer you'll be critical to ensuring that we deliver these solutions while also maintaining a commitment to scalable, testable and quality software. 

No-one is going to claim that what we have is flawless but if you're passionate, have ideas on how to improve things and the drive to try them out then you'll be right at home.

You should be:

  • a hands-on developer with a strong background in Java Development or similar 
  • willing to step beyond just delivery and contribute to team mentoring & planning
  • enthusiastic about building "good" software

Beyond Java our stack also includes (nice-to-haves, but by no means essential!) :

  •  gRPC
  •  Docker / Kubernetes
  •  Persistence : ElasticSearch, MySQL, Cassandra
  •  AWS (including Kinesis, RedShift, Dynamo)

Why you'll love it :

  • Genuine ownership - each team is the ultimate architect of what they own.
  • Beyond those mentioned above we have a broad tech-stack, you'll see most of it in time.
  • If you have improvement ideas the opportunity is there to get involved

You’ll receive a benefits package that is one of the most competitive in Belfast:

  • A competitive base salary
  • An equally competitive equity package
  • Bi-annual performance related bonus (10% performance related)
  • Pension matched up to 8%
  • ‘Day one’ access to private Healthcare, Dental and Optical insurance scheme for you and your whole family
  • 25 days of annual leave (plus 10 stat)
  • Flexible working options
  • 12 weeks full-pay parental leave for mums and dads!
  • Free snacks and drinks in the office
  • A LinkedIn Learning account
  • Top of the range equipment and lots of Signifyd swag
  • Monthly Signifyd social events organised by our social committee

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

 

 

Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Senior Chargeback Analyst

Signifyd leads the world in bringing the insights, innovation and compassion required to foster fearless commerce in a time of increasing digital threats. Working with some of the industry’s most recognizable retailers and brands, we are focused on using technology to enhance customer lifetime value and protect enterprises from fraud so they can focus on growing their business. 

We process more than $100 billion in ecommerce transactions annually through our Commerce Network of more than 10,000 merchants selling in more than 100 countries. We focus every day on harnessing machine learning and artificial intelligence in more powerful ways to maximize our customers’ revenue and their security. None of that happens without the right people.

Our team’s strength is in its diversity and its acceptance of new ideas and new ways to look at old challenges. We are dedicated disruptors designing a new world of commerce at scale. We know humans are not one-dimensional and we celebrate the uniqueness each individual brings to the problems we solve and the culture we create.

Primary Responsibilities:

  • Be the chargeback recovery expert, educating customers on the product and its benefits. Troubleshoot and provide expertise and direction while collaborating and partnering with stakeholders across multiple departments for long-term solutions.  
  • Demonstrate strong capabilities to engage directly with the senior leadership team on strategy, and with working teams on tactical details.
  • Analyze data to identify, prioritize, and address risks and opportunities; drive standardization and continuous improvement.
  • Lead multiple work streams to execute against product roadmap.
  • Display effective organization skills while managing multiple and competing priorities.
  • Practice due diligence to identify areas of risks or improvement opportunities while proactively communicating issues or problems with appropriate recommendations in hand.
  • Exercise accountability and urgency by prioritizing intelligently and ensuring that projects are completed in the allotted time frame.

Requirements:

  • Spanish or Portuguese language skills with business proficiency in English
  • Bachelor's degree in Business, Management, Technology or a related field
  • 5+ years experience in e-commerce, payments or risk-related industry
  • 2+ years of experience working on payments or tech-related projects
  • Highly eloquent with an impressive executive presence and communication abilities
  • Advanced understanding of operational processes and overall business impact.
  • Strong problem-solving, change management and analytical skills 
  • Success working in a cross-functional, fast-paced environment and leading complex operations initiatives. 
  • Ability to work collaboratively, be diplomatic and influence stakeholders 
  • Proven strong leadership skills and ability to develop meaningful internal and external partnerships
  • Must be a quick learner and self starter who is comfortable working independently
  • Extremely organized and thorough with attention to detail and desire for continuous improvements
  • Excellent time management skills with the ability to prioritize, multi-task and work flexible hours when necessary
  • Must possess a high level of computer skills to effectively use multiple systems with good understanding of Mac OS and G-suite products

Highly Desired:

  • Knowledge of ecommerce and payments ecosystem in LATAM
  • Knowledge of card networks’ Operating Regulations (Visa, Mastercard, American Express and Discover) for both merchants and consumers
  • Experience working on credit card chargebacks in the ecommerce or payments industries
  • Experience using a variety of payment platforms or processors (Stripe, PagBrasil, eGlobal, eBanx, DLocal, PayPal, Adyen, etc.)
  • Excel expert
  • Knowledge and experience using SQL and designing dashboards in Looker
  • PMP, CAPM, or other relevant project management certification(s)

PLEASE SUBMIT RESUME IN ENGLISH

Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Senior Chargeback Analyst

Signifyd leads the world in bringing the insights, innovation and compassion required to foster fearless commerce in a time of increasing digital threats. Working with some of the industry’s most recognizable retailers and brands, we are focused on using technology to enhance customer lifetime value and protect enterprises from fraud so they can focus on growing their business. 

We process more than $100 billion in ecommerce transactions annually through our Commerce Network of more than 10,000 merchants selling in more than 100 countries. We focus every day on harnessing machine learning and artificial intelligence in more powerful ways to maximize our customers’ revenue and their security. None of that happens without the right people.

Our team’s strength is in its diversity and its acceptance of new ideas and new ways to look at old challenges. We are dedicated disruptors designing a new world of commerce at scale. We know humans are not one-dimensional and we celebrate the uniqueness each individual brings to the problems we solve and the culture we create.

Primary Responsibilities:

  • Be the chargeback recovery expert, educating customers on the product and its benefits. Troubleshoot and provide expertise and direction while collaborating and partnering with stakeholders across multiple departments for long-term solutions.  
  • Demonstrate strong capabilities to engage directly with the senior leadership team on strategy, and with working teams on tactical details.
  • Analyze data to identify, prioritize, and address risks and opportunities; drive standardization and continuous improvement.
  • Lead multiple work streams to execute against product roadmap.
  • Display effective organization skills while managing multiple and competing priorities.
  • Practice due diligence to identify areas of risks or improvement opportunities while proactively communicating issues or problems with appropriate recommendations in hand.
  • Exercise accountability and urgency by prioritizing intelligently and ensuring that projects are completed in the allotted time frame.

Requirements:

  • Spanish or Portuguese language skills with business proficiency in English
  • Bachelor's degree in Business, Management, Technology or a related field
  • 5+ years experience in e-commerce, payments or risk-related industry
  • 2+ years of experience working on payments or tech-related projects
  • Highly eloquent with an impressive executive presence and communication abilities
  • Advanced understanding of operational processes and overall business impact.
  • Strong problem-solving, change management and analytical skills 
  • Success working in a cross-functional, fast-paced environment and leading complex operations initiatives. 
  • Ability to work collaboratively, be diplomatic and influence stakeholders 
  • Proven strong leadership skills and ability to develop meaningful internal and external partnerships
  • Must be a quick learner and self starter who is comfortable working independently
  • Extremely organized and thorough with attention to detail and desire for continuous improvements
  • Excellent time management skills with the ability to prioritize, multi-task and work flexible hours when necessary
  • Must possess a high level of computer skills to effectively use multiple systems with good understanding of Mac OS and G-suite products

Highly Desired:

  • Knowledge of ecommerce and payments ecosystem in LATAM
  • Knowledge of card networks’ Operating Regulations (Visa, Mastercard, American Express and Discover) for both merchants and consumers
  • Experience working on credit card chargebacks in the ecommerce or payments industries
  • Experience using a variety of payment platforms or processors (Stripe, PagBrasil, eGlobal, eBanx, DLocal, PayPal, Adyen, etc.)
  • Excel expert
  • Knowledge and experience using SQL and designing dashboards in Looker
  • PMP, CAPM, or other relevant project management certification(s)

PLEASE SUBMIT RESUME IN ENGLISH

Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Principal Software Engineer (Remote)

Signifyd leads the world in bringing the insights, innovation and compassion required to foster fearless commerce in a time of increasing digital threats. Working with some of the industry’s most recognizable retailers and brands, we are focused on using technology to enhance customer lifetime value and protect enterprises from fraud so they can focus on growing their business. 

We process more than $100 billion in ecommerce transactions annually through our Commerce Network of more than 10,000 merchants selling in more than 100 countries. We focus every day on harnessing machine learning and artificial intelligence in more powerful ways to maximize our customers’ revenue and their security. None of that happens without the right people.

Our team’s strength is in its diversity and its acceptance of new ideas and new ways to look at old challenges. We are dedicated disruptors designing a new world of commerce at scale. We know humans are not one-dimensional and we celebrate the uniqueness each individual brings to the problems we solve and the culture we create.

The Principal Software Engineer (PSE) role is responsible for fulfilling the technical team lead role for a signifyd feature team (typically 4 engineers). Each PSE plays a critical strategic role in ensuring that the work delivered by their team delivers on stakeholder requirements as well as embodying the technical excellence which is at the core of the signifyd engineering culture.

In order to achieve this a PSE role has more emphasis on cross functional stakeholder engagement, architectural design, and coaching within their team. However like all engineering role within signifyd the PSE is still very much a hands-on role where the majority of time is spent coding within the team. This role is ideal for an experienced engineer who is ready to step up to the problems presented by designing internet scale solutions, but who also enjoys writing code.

Our main tech stack includes: Java, Cassandra, ElasticSearch, Redshift, Dynamo, MySQL, Apache Spark, Play! framework, gRPC, Linux, Docker, Kubernetes, AWS

Job Duties:

  • Perform the technical team lead role during your teams sprint and assume responsibility for proactively engaging with cross functional stakeholders alongside:
  • Working with product owners to ensure work is made ready for the team and any areas of ambiguity are resolved  
  • Ensuring appropriate levels of communication are facilitated with the team
  • Ensuring adherence to the software development processes
  • Ensuring timeliness and quality of the sprint deliverables
  • Deliver designs for any architecturally significant enhancements or additions to the sets of services assigned to your team  
  • Under take the design and development of significantly complex software development tasks
  • The ability to establish and maintain a healthy dynamic within the scrum team and to mentor more junior team members
  • Mentor and coach more junior members of the scrum team
  • Enforce Signifyd quality standards on code reviews, provide feedback that raises the quality of the resulting code, and mentor peers through the review
  • Contribute to the Signifyd engineering culture and ensure that any inefficiencies and wasteful processes are highlighted and addressed
  • Complete assigned tasks in a timely manner, or notify team if you are blocked and will not be able to complete expected tasks without help

Requirements:

  • Minimum 6+ years of relevant software development experience
  • Excellent programming and design skills in Java or similar OOP language
  • Experience with scripting languages and SQL
  • Highly developed problem-solving skills

Bonus Skills:

  • Developing internet scale 24/7 SaaS products
  • Experience building large-scale high-performance systems
  • Startup experience
  • Machine learning or related knowledge

You’ll receive a benefits package that is one of the most competitive in Belfast:

  • A competitive base salary
  • An equally competitive equity package
  • Bi-annual performance related bonus (10% performance related)
  • Pension matched up to 8%
  • ‘Day one’ access to private Healthcare, Dental and Optical insurance scheme for you and your whole family
  • 25 days of annual leave (plus 10 stat)
  • Working from home and flexible working
  • 12 weeks full-pay parental leave for mums and dads!
  • Top of the range equipment and lots of Signifyd swag
  • Monthly Signifyd social events organised by our social committee

 

 

Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Implementations Manager - Enterprise (Remote)

Signifyd leads the world in bringing the insights, innovation and compassion required to foster fearless commerce in a time of increasing digital threats. Working with some of the industry’s most recognizable retailers and brands, we are focused on using technology to enhance customer lifetime value and protect enterprises from fraud so they can focus on growing their business. 

We process more than $100 billion in ecommerce transactions annually through our Commerce Network of more than 10,000 merchants selling in more than 100 countries. We focus every day on harnessing machine learning and artificial intelligence in more powerful ways to maximize our customers’ revenue and their security. None of that happens without the right people.

Our team’s strength is in its diversity and its acceptance of new ideas and new ways to look at old challenges. We are dedicated disruptors designing a new world of commerce at scale. We know humans are not one-dimensional and we celebrate the uniqueness each individual brings to the problems we solve and the culture we create.

As an “Implementations Manager: Enterprise” within our Customer Success team, you are responsible for the successful onboarding of Signifyd’s customers. You will work cross-functionally with multiple internal teams to employ Signifyd’s Implementation Methodology and ensure timely integrations with high client NPS/CSAT scores.  As the client’s technical contact and often the first touchpoint of the Customer Success Team, you will play a critical role in ensuring a world-class onboarding experience. The portfolio of your customers will range from medium sized business in the SMB space, to larger Enterprise merchants. This position is 100% remote. 

Activities and Responsibilities:

  • Integrate customers utilizing various partners and platforms.  These include customized OMS / eCommerce API integrations as well as Magento, Demandware and Cybersource partnerships.  You will also interface with and assist the System Integrators (SIs) that our customers employ. You may be responsible for working with internal teams to ensure that the customer has the appropriate SI for their implementation
  • Communicate integration status to key client stakeholders and document progress toward milestones
  • Fully understand Signifyd’s implementation methods utilizing the most up to date practices
  • Keep a clean onboarding portfolio with regular and transparent updates kept in CRM
  • Identify, define and deliver on integration milestones.  Each integration you complete will be different than another.  
  • Leverage customer testimonials to create more efficient implementation processes
  • Achieve CSAT expectations for assigned customer implementations
  • Collaborate with internal Signifyd teams to swiftly escalate and resolve integration roadblocks.  As a strong team player, you will communicate resolution to internal stakeholders as well as to the customer
  • Work cross functionally to continue to make the onboarding experience better for our customers.  Cross functional work may interface with product, risk, marketing and engineering. During off-season times, this work may be a substantial part of your job
  • You may be responsible for providing Signifyd console training to customers
  • Embody Signifyd values and serve as a role model for team members.  You are responsible for onboarding new members into the team as their buddy, supporting their initial client conversations as well as enabling them to complete technical tasks associated with an integration
  • We work in an evolving space.  You will be responsible for documenting and sharing best practices for internal utilization
  • Become a Subject Matter Expert (SME) so that your knowledge domain can contribute across the business

Requirements and Qualifications: 

  • 3-5+ years of technical experience with SaaS solutions.  This can be in any Customer Success role (e.g., Support, Client Management, Implementation, etc...)
  • Clear understanding of API terminology (e.g., GET, POST, PUT, JSON, Webhook, Listeners..) and tools (e.g., Postman, Github, etc...)
  • Demonstrated passion for e-commerce or technology services
  • Be able to identify, define and deliver on integration milestones.  
  • Demonstrated ability to  identify and mitigate implementation blockers and risk to delivery 
  • Excellent written communication and presentation skills
  • Timely responses to external and internal stakeholders
  • Resourceful, detail-oriented when needed, highly organized and creative
  • Self-starter who thrives under ambiguity in a fast-paced, deadline oriented environment
  • Ability to lead conversations with executive stakeholders
  • Ability to work quickly and efficiently with tools such as Excel, Tableau, and Google Sheets
  • Bonus if you have worked with Redshift or Python with fluency
  • Bonus if you have a demonstrable background in payments, fintech, or fraud.  Nice to have, not necessary
  • Bonus if you have Magento experience and Magento certifications of Magento 2 Certified Solution Specialist or Magento 2 Certified Professional Javascript Developer

 

Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Implementations Manager - Enterprise

Signifyd leads the world in bringing the insights, innovation and compassion required to foster fearless commerce in a time of increasing digital threats. Working with some of the industry’s most recognizable retailers and brands, we are focused on using technology to enhance customer lifetime value and protect enterprises from fraud so they can focus on growing their business. 

We process more than $100 billion in ecommerce transactions annually through our Commerce Network of more than 10,000 merchants selling in more than 100 countries. We focus every day on harnessing machine learning and artificial intelligence in more powerful ways to maximize our customers’ revenue and their security. None of that happens without the right people.

Our team’s strength is in its diversity and its acceptance of new ideas and new ways to look at old challenges. We are dedicated disruptors designing a new world of commerce at scale. We know humans are not one-dimensional and we celebrate the uniqueness each individual brings to the problems we solve and the culture we create.

As an “Implementations Manager: Enterprise” within our Customer Success team, you are responsible for the successful onboarding of Signifyd’s customers. You will work cross-functionally with multiple internal teams to employ Signifyd’s Implementation Methodology and ensure timely integrations with high client NPS/CSAT scores.  As the client’s technical contact and often the first touchpoint of the Customer Success Team, you will play a critical role in ensuring a world-class onboarding experience. The portfolio of your customers will range from medium sized business in the SMB space, to larger Enterprise merchants. 

Activities and Responsibilities:

  • Integrate customers utilizing various partners and platforms.  These include customized OMS / eCommerce API integrations as well as Magento, Demandware and Cybersource partnerships.  You will also interface with and assist the System Integrators (SIs) that our customers employ. You may be responsible for working with internal teams to ensure that the customer has the appropriate SI for their implementation
  • Communicate integration status to key client stakeholders and document progress toward milestones
  • Fully understand Signifyd’s implementation methods utilizing the most up to date practices
  • Keep a clean onboarding portfolio with regular and transparent updates kept in CRM
  • Identify, define and deliver on integration milestones.  Each integration you complete will be different than another.  
  • Leverage customer testimonials to create more efficient implementation processes
  • Achieve CSAT expectations for assigned customer implementations
  • Collaborate with internal Signifyd teams to swiftly escalate and resolve integration roadblocks.  As a strong team player, you will communicate resolution to internal stakeholders as well as to the customer
  • Work cross functionally to continue to make the onboarding experience better for our customers.  Cross functional work may interface with product, risk, marketing and engineering. During off-season times, this work may be a substantial part of your job
  • You may be responsible for providing Signifyd console training to customers
  • Embody Signifyd values and serve as a role model for team members.  You are responsible for onboarding new members into the team as their buddy, supporting their initial client conversations as well as enabling them to complete technical tasks associated with an integration
  • We work in an evolving space.  You will be responsible for documenting and sharing best practices for internal utilization
  • Become a Subject Matter Expert (SME) so that your knowledge domain can contribute across the business

Requirements and Qualifications: 

  • 3-5+ years of technical experience with SaaS solutions.  This can be in any Customer Success role (e.g., Support, Client Management, Implementation, etc...)
  • Clear understanding of API terminology (e.g., GET, POST, PUT, JSON, Webhook, Listeners..) and tools (e.g., Postman, Github, etc...)
  • Demonstrated passion for e-commerce or technology services
  • Be able to identify, define and deliver on integration milestones.  
  • Demonstrated ability to  identify and mitigate implementation blockers and risk to delivery 
  • Excellent written communication and presentation skills
  • Timely responses to external and internal stakeholders
  • Resourceful, detail-oriented when needed, highly organized and creative
  • Self-starter who thrives under ambiguity in a fast-paced, deadline oriented environment
  • Ability to lead conversations with executive stakeholders
  • Ability to work quickly and efficiently with tools such as Excel, Tableau, and Google Sheets
  • Bonus if you have worked with Redshift or Python with fluency
  • Bonus if you have a demonstrable background in payments, fintech, or fraud.  Nice to have, not necessary
  • Bonus if you have Magento experience and Magento certifications of Magento 2 Certified Solution Specialist or Magento 2 Certified Professional Javascript Developer

 

Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Implementations Manager - Enterprise

Signifyd leads the world in bringing the insights, innovation and compassion required to foster fearless commerce in a time of increasing digital threats. Working with some of the industry’s most recognizable retailers and brands, we are focused on using technology to enhance customer lifetime value and protect enterprises from fraud so they can focus on growing their business. 

We process more than $100 billion in ecommerce transactions annually through our Commerce Network of more than 10,000 merchants selling in more than 100 countries. We focus every day on harnessing machine learning and artificial intelligence in more powerful ways to maximize our customers’ revenue and their security. None of that happens without the right people.

Our team’s strength is in its diversity and its acceptance of new ideas and new ways to look at old challenges. We are dedicated disruptors designing a new world of commerce at scale. We know humans are not one-dimensional and we celebrate the uniqueness each individual brings to the problems we solve and the culture we create.

As an “Implementations Manager: Enterprise” within our Customer Success team, you are responsible for the successful onboarding of Signifyd’s customers. You will work cross-functionally with multiple internal teams to employ Signifyd’s Implementation Methodology and ensure timely integrations with high client NPS/CSAT scores.  As the client’s technical contact and often the first touchpoint of the Customer Success Team, you will play a critical role in ensuring a world-class onboarding experience. The portfolio of your customers will range from medium sized business in the SMB space, to larger Enterprise merchants.

Activities and Responsibilities:

  • Integrate customers utilizing various partners and platforms.  These include customized OMS / eCommerce API integrations as well as Magento, Demandware and Cybersource partnerships.  You will also interface with and assist the System Integrators (SIs) that our customers employ. You may be responsible for working with internal teams to ensure that the customer has the appropriate SI for their implementation
  • Communicate integration status to key client stakeholders and document progress toward milestones
  • Fully understand Signifyd’s implementation methods utilizing the most up to date practices
  • Keep a clean onboarding portfolio with regular and transparent updates kept in CRM
  • Identify, define and deliver on integration milestones.  Each integration you complete will be different than another.  
  • Leverage customer testimonials to create more efficient implementation processes
  • Achieve CSAT expectations for assigned customer implementations
  • Collaborate with internal Signifyd teams to swiftly escalate and resolve integration roadblocks.  As a strong team player, you will communicate resolution to internal stakeholders as well as to the customer
  • Work cross functionally to continue to make the onboarding experience better for our customers.  Cross functional work may interface with product, risk, marketing and engineering. During off-season times, this work may be a substantial part of your job
  • You may be responsible for providing Signifyd console training to customers
  • Embody Signifyd values and serve as a role model for team members.  You are responsible for onboarding new members into the team as their buddy, supporting their initial client conversations as well as enabling them to complete technical tasks associated with an integration
  • We work in an evolving space.  You will be responsible for documenting and sharing best practices for internal utilization
  • Become a Subject Matter Expert (SME) so that your knowledge domain can contribute across the business

Requirements and Qualifications: 

  • 3-5+ years of technical experience with SaaS solutions.  This can be in any Customer Success role (e.g., Support, Client Management, Implementation, etc...)
  • Clear understanding of API terminology (e.g., GET, POST, PUT, JSON, Webhook, Listeners..) and tools (e.g., Postman, Github, etc...)
  • Demonstrated passion for e-commerce or technology services
  • Be able to identify, define and deliver on integration milestones.  
  • Demonstrated ability to  identify and mitigate implementation blockers and risk to delivery 
  • Excellent written communication and presentation skills
  • Timely responses to external and internal stakeholders
  • Resourceful, detail-oriented when needed, highly organized and creative
  • Self-starter who thrives under ambiguity in a fast-paced, deadline oriented environment
  • Ability to lead conversations with executive stakeholders
  • Ability to work quickly and efficiently with tools such as Excel, Tableau, and Google Sheets
  • Bonus if you have worked with Redshift or Python with fluency
  • Bonus if you have a demonstrable background in payments, fintech, or fraud.  Nice to have, not necessary
  • Bonus if you have Magento experience and Magento certifications of Magento 2 Certified Solution Specialist or Magento 2 Certified Professional Javascript Developer

 

Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Implementations Manager - Enterprise

Signifyd leads the world in bringing the insights, innovation and compassion required to foster fearless commerce in a time of increasing digital threats. Working with some of the industry’s most recognizable retailers and brands, we are focused on using technology to enhance customer lifetime value and protect enterprises from fraud so they can focus on growing their business. 

We process more than $100 billion in ecommerce transactions annually through our Commerce Network of more than 10,000 merchants selling in more than 100 countries. We focus every day on harnessing machine learning and artificial intelligence in more powerful ways to maximize our customers’ revenue and their security. None of that happens without the right people.

Our team’s strength is in its diversity and its acceptance of new ideas and new ways to look at old challenges. We are dedicated disruptors designing a new world of commerce at scale. We know humans are not one-dimensional and we celebrate the uniqueness each individual brings to the problems we solve and the culture we create.

As an “Implementations Manager: Enterprise” within our Customer Success team, you are responsible for the successful onboarding of Signifyd’s customers. You will work cross-functionally with multiple internal teams to employ Signifyd’s Implementation Methodology and ensure timely integrations with high client NPS/CSAT scores.  As the client’s technical contact and often the first touchpoint of the Customer Success Team, you will play a critical role in ensuring a world-class onboarding experience. The portfolio of your customers will range from medium sized business in the SMB space, to larger Enterprise merchants. 

Activities and Responsibilities:

  • Integrate customers utilizing various partners and platforms.  These include customized OMS / eCommerce API integrations as well as Magento, Demandware and Cybersource partnerships.  You will also interface with and assist the System Integrators (SIs) that our customers employ. You may be responsible for working with internal teams to ensure that the customer has the appropriate SI for their implementation
  • Communicate integration status to key client stakeholders and document progress toward milestones
  • Fully understand Signifyd’s implementation methods utilizing the most up to date practices
  • Keep a clean onboarding portfolio with regular and transparent updates kept in CRM
  • Identify, define and deliver on integration milestones.  Each integration you complete will be different than another.  
  • Leverage customer testimonials to create more efficient implementation processes
  • Achieve CSAT expectations for assigned customer implementations
  • Collaborate with internal Signifyd teams to swiftly escalate and resolve integration roadblocks.  As a strong team player, you will communicate resolution to internal stakeholders as well as to the customer
  • Work cross functionally to continue to make the onboarding experience better for our customers.  Cross functional work may interface with product, risk, marketing and engineering. During off-season times, this work may be a substantial part of your job
  • You may be responsible for providing Signifyd console training to customers
  • Embody Signifyd values and serve as a role model for team members.  You are responsible for onboarding new members into the team as their buddy, supporting their initial client conversations as well as enabling them to complete technical tasks associated with an integration
  • We work in an evolving space.  You will be responsible for documenting and sharing best practices for internal utilization
  • Become a Subject Matter Expert (SME) so that your knowledge domain can contribute across the business

Requirements and Qualifications: 

  • 3-5+ years of technical experience with SaaS solutions.  This can be in any Customer Success role (e.g., Support, Client Management, Implementation, etc...)
  • Clear understanding of API terminology (e.g., GET, POST, PUT, JSON, Webhook, Listeners..) and tools (e.g., Postman, Github, etc...)
  • Demonstrated passion for e-commerce or technology services
  • Be able to identify, define and deliver on integration milestones.  
  • Demonstrated ability to  identify and mitigate implementation blockers and risk to delivery 
  • Excellent written communication and presentation skills
  • Timely responses to external and internal stakeholders
  • Resourceful, detail-oriented when needed, highly organized and creative
  • Self-starter who thrives under ambiguity in a fast-paced, deadline oriented environment
  • Ability to lead conversations with executive stakeholders
  • Ability to work quickly and efficiently with tools such as Excel, Tableau, and Google Sheets
  • Bonus if you have worked with Redshift or Python with fluency
  • Bonus if you have a demonstrable background in payments, fintech, or fraud.  Nice to have, not necessary
  • Bonus if you have Magento experience and Magento certifications of Magento 2 Certified Solution Specialist or Magento 2 Certified Professional Javascript Developer

(Colorado only*) Minimum salary of $95,000 + variable + equity + benefits. 
*Note: Disclosure as required by sb19-085 (8-5-20) of the minimum salary compensation for this role when being hired into our offices in Colorado.

 

Apply Now

Our open positions

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Senior Business Development Representative

Signifyd leads the world in bringing the insights, innovation and compassion required to foster fearless commerce in a time of increasing digital threats. Working with some of the industry’s most recognizable retailers and brands, we are focused on using technology to enhance customer lifetime value and protect enterprises from fraud so they can focus on growing their business. 

We process more than $100 billion in ecommerce transactions annually through our Commerce Network of more than 10,000 merchants selling in more than 100 countries. We focus every day on harnessing machine learning and artificial intelligence in more powerful ways to maximize our customers’ revenue and their security. None of that happens without the right people.

Our team’s strength is in its diversity and its acceptance of new ideas and new ways to look at old challenges. We are dedicated disruptors designing a new world of commerce at scale. We know humans are not one-dimensional and we celebrate the uniqueness each individual brings to the problems we solve and the culture we create.

Many of the best Account Executives in the game will tell you that the skills that they learned as a BDR are the foundation for what allowed them to be successful throughout their sales careers.

At Signifyd we believe in hiring talented, driven people that are able to find creative solutions to everyday problems.  In addition to a competitive compensation plan, we give our employees all of the tools and opportunities necessary for a stellar career in sales.

Ideal candidates for the BDR role have excellent communication skills, both written and verbal.  BDRs are known for their ability to connect with people, so strong interpersonal skills are required.  The ability to work through challenges while maintaining a positive attitude is important, as is attention to detail, particularly with regards to planning and following up on important tasks.

This is a fantastic opportunity for the right person to make a significant and lasting impact on a fast-growing company, and to take a giant step forward in a sales career. Here’s how our company values are embedded in this role:

Curious & Hungry

  • We enable creativity and autonomy. You should continuously be thinking of new ways to engage with prospects and not be content with what’s currently working.

Tenacious

  • People are busier than ever but fraud doesn’t slow down and neither do we. Not only should you think of new ways to engage with prospects but execute as well. Trial and error is part of the game.

Customer Compassion

  • Listen and be a partner to solve their problems. To truly solve someone’s problem, you will need to fully understand their situation past/present/future and understand what matters to them.

Design for Scale

  • Process and sales skills. Have a great process and continually improve it. Proactively ask questions, collaborate, research, and put into practice to improve your sales skills. 

Agile

  • You will have to keep up to date with trends and be forward-thinking. Not just with industry knowledge, but also with sales tactics.

Roll up your Sleeves

  • We work as a team. Everyone’s input is important to our success. You will need to be ready to brainstorm, collaborate, and help each other every day. Also, Marketing is a great partner and we partner with them on campaigns and events in real-time.

Responsibilities:

  • Discover and drive new business opportunities within mid-market and Enterprise accounts
  • Conduct high level discovery calls with the C-suite, VPs, and decision makers
  • Become a payments and security expert and thought leader
  • Develop incredible skills in competitive selling and objection handling
  • Identify and prospect target accounts through phone and email outreach

Required Skills and Experience:

  • No prior BDR or sales experience required
  • Strong written and verbal communication skills
  • Ability to work through challenges
  • Self-starter, able to work independently on defined tasks
  • Some professional experience customer-facing

 

Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Sr. Customer Success Manager - LATAM

Signifyd leads the world in bringing the insights, innovation and compassion required to foster fearless commerce in a time of increasing digital threats. Working with some of the industry’s most recognizable retailers and brands, we are focused on using technology to enhance customer lifetime value and protect enterprises from fraud so they can focus on growing their business. 

We process more than $100 billion in ecommerce transactions annually through our Commerce Network of more than 10,000 merchants selling in more than 100 countries. We focus every day on harnessing machine learning and artificial intelligence in more powerful ways to maximize our customers’ revenue and their security. None of that happens without the right people.

Our team’s strength is in its diversity and its acceptance of new ideas and new ways to look at old challenges. We are dedicated disruptors designing a new world of commerce at scale. We know humans are not one-dimensional and we celebrate the uniqueness each individual brings to the problems we solve and the culture we create.

As a Customer Success Manager (CSM), you’ll be responsible for the success and net retention of your portfolio of customers. You will combine technology expertise, business acumen and passion for customer success to drive our customers’ and company’s expected outcomes.  We are looking for team members who are excited to learn our platform and become fluent in the functional areas (fraud, e-commerce and payments) where we deliver value. As a trusted advisor with deep product and industry knowledge, you’ll be able understand customers’ business objectives and help them optimize performance. You'll collaborate internally with management & broader cross-functional groups to provide an outstanding customer experience and drive continuous improvement for Signifyd. 

Responsibilities:

  • Oversee the customer lifecycle and ensure ongoing client satisfaction and retention of a portfolio of assigned clients
  • Leverage knowledge of the Signifyd platform to advise on best practices around product usage with end-users
  • Identify, establish, and strengthen relationships with current and potential stakeholders within your accounts
  • Successfully close renewals and seek out additional expansion opportunities within your book of business
  • Ensure swift resolution of account issues by leveraging resources from cross-functional teams, as needed
  • Work closely with Marketing to identify and convert successful customers into advocates
  • Embody Signifyd values and serve as a role model for other team members
  • Develop collateral and conduct periodic business reviews with client executive teams
  • Act as a face of the company at trade shows and other key industry events, both virtually and in person
     

Requirements for position:

  • 5+ years of Customer Success Management and/or Account Management; technology background preferred
  • Proven customer management experience with large and complex accounts
  • Excellent communication and presentation skills
  • An analytical and metrics-driven work style
  • Ability to analyze complex situations and develop associated action plans and lead teams to achieve key objectives
  • Deep experience generating and manipulating data for internal and external presentations (Microsoft Excel, Looker, etc.)
  • Driven, resourceful, detail-oriented, and highly organized
  • Self-starter who thrives under ambiguity in a fast-paced, deadline-oriented environment
  • Background in e-commerce, fraud or payments industries is a plus
  • Bilingual Spanish-English speaker
  • Portuguese desired



Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Sr. Customer Success Manager - East (Remote)

Signifyd leads the world in bringing the insights, innovation and compassion required to foster fearless commerce in a time of increasing digital threats. Working with some of the industry’s most recognizable retailers and brands, we are focused on using technology to enhance customer lifetime value and protect enterprises from fraud so they can focus on growing their business. 

We process more than $100 billion in ecommerce transactions annually through our Commerce Network of more than 10,000 merchants selling in more than 100 countries. We focus every day on harnessing machine learning and artificial intelligence in more powerful ways to maximize our customers’ revenue and their security. None of that happens without the right people.

Our team’s strength is in its diversity and its acceptance of new ideas and new ways to look at old challenges. We are dedicated disruptors designing a new world of commerce at scale. We know humans are not one-dimensional and we celebrate the uniqueness each individual brings to the problems we solve and the culture we create.

As a Senior Customer Success Manager (CSM), you are responsible for the ongoing success of a portfolio of Signifyd’s large, enterprise customers. You will work cross-functionally with multiple internal teams to ensure alignment with customer objectives. As a trusted business advisor for your assigned customers, you will play a crucial role in engaging with your customers to ensure optimal platform usage, track key success metrics/outcomes, and conduct periodic account reviews.

 

Responsibilities:

  • Oversee the customer lifecycle to proactively drive adoption and ensure ongoing client satisfaction and retention of a portfolio of assigned clients
  • Leverage knowledge of the Signifyd platform to advise on best practices around product usage with end users
  • Identify and successfully close renewals and expansion opportunities within your book of business
  • Develop collateral and conduct periodic business reviews with client executive teams
  • Ensure swift resolution of account issues by leveraging resources from cross-functional teams, as needed
  • Provide executive oversight and client communication
  • Work closely with Marketing to identify and convert successful customers into advocates
  • Embody Signifyd values and serve as a role model for other team members
     

Requirements for position:

  • 5+ years of Customer Success Management and/or Account Management
  • Proven customer management skills with large and complex accounts
  • Ability to analyze complex situations, develop associated action plans and lead teams to achieve key objectives
  • Creative, resourceful, detail-oriented, and highly organized
  • An analytical and metrics-driven work style
  • Experience with Microsoft Excel
  • Excellent communication and presentation skills
  • Self-starter who thrives under ambiguity in a fast-paced, deadline oriented environment
  • Passion for e-commerce and new technology
  • Willing to work West Coast hours
  • Background in e-commerce, payments, fraud or data science is a plus
Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Sr. Customer Success Manager - East

Signifyd leads the world in bringing the insights, innovation and compassion required to foster fearless commerce in a time of increasing digital threats. Working with some of the industry’s most recognizable retailers and brands, we are focused on using technology to enhance customer lifetime value and protect enterprises from fraud so they can focus on growing their business. 

We process more than $100 billion in ecommerce transactions annually through our Commerce Network of more than 10,000 merchants selling in more than 100 countries. We focus every day on harnessing machine learning and artificial intelligence in more powerful ways to maximize our customers’ revenue and their security. None of that happens without the right people.

Our team’s strength is in its diversity and its acceptance of new ideas and new ways to look at old challenges. We are dedicated disruptors designing a new world of commerce at scale. We know humans are not one-dimensional and we celebrate the uniqueness each individual brings to the problems we solve and the culture we create.

As a Senior Customer Success Manager (CSM), you are responsible for the ongoing success of a portfolio of Signifyd’s large, enterprise customers. You will work cross-functionally with multiple internal teams to ensure alignment with customer objectives. As a trusted business advisor for your assigned customers, you will play a crucial role in engaging with your customers to ensure optimal platform usage, track key success metrics/outcomes, and conduct periodic account reviews.

 

Responsibilities:

  • Oversee the customer lifecycle to proactively drive adoption and ensure ongoing client satisfaction and retention of a portfolio of assigned clients
  • Leverage knowledge of the Signifyd platform to advise on best practices around product usage with end users
  • Identify and successfully close renewals and expansion opportunities within your book of business
  • Develop collateral and conduct periodic business reviews with client executive teams
  • Ensure swift resolution of account issues by leveraging resources from cross-functional teams, as needed
  • Provide executive oversight and client communication
  • Work closely with Marketing to identify and convert successful customers into advocates
  • Embody Signifyd values and serve as a role model for other team members
     

Requirements for position:

  • 5+ years of Customer Success Management and/or Account Management
  • Proven customer management skills with large and complex accounts
  • Ability to analyze complex situations, develop associated action plans and lead teams to achieve key objectives
  • Creative, resourceful, detail-oriented, and highly organized
  • An analytical and metrics-driven work style
  • Experience with Microsoft Excel
  • Excellent communication and presentation skills
  • Self-starter who thrives under ambiguity in a fast-paced, deadline oriented environment
  • Passion for e-commerce and new technology
  • Willing to work West Coast hours
  • Background in e-commerce, payments, fraud or data science is a plus
Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Sr. Customer Success Manager - East

Signifyd leads the world in bringing the insights, innovation and compassion required to foster fearless commerce in a time of increasing digital threats. Working with some of the industry’s most recognizable retailers and brands, we are focused on using technology to enhance customer lifetime value and protect enterprises from fraud so they can focus on growing their business. 

We process more than $100 billion in ecommerce transactions annually through our Commerce Network of more than 10,000 merchants selling in more than 100 countries. We focus every day on harnessing machine learning and artificial intelligence in more powerful ways to maximize our customers’ revenue and their security. None of that happens without the right people.

Our team’s strength is in its diversity and its acceptance of new ideas and new ways to look at old challenges. We are dedicated disruptors designing a new world of commerce at scale. We know humans are not one-dimensional and we celebrate the uniqueness each individual brings to the problems we solve and the culture we create.

As a Senior Customer Success Manager (CSM), you are responsible for the ongoing success of a portfolio of Signifyd’s large, enterprise customers. You will work cross-functionally with multiple internal teams to ensure alignment with customer objectives. As a trusted business advisor for your assigned customers, you will play a crucial role in engaging with your customers to ensure optimal platform usage, track key success metrics/outcomes, and conduct periodic account reviews.

 

Responsibilities:

  • Oversee the customer lifecycle to proactively drive adoption and ensure ongoing client satisfaction and retention of a portfolio of assigned clients
  • Leverage knowledge of the Signifyd platform to advise on best practices around product usage with end users
  • Identify and successfully close renewals and expansion opportunities within your book of business
  • Develop collateral and conduct periodic business reviews with client executive teams
  • Ensure swift resolution of account issues by leveraging resources from cross-functional teams, as needed
  • Provide executive oversight and client communication
  • Work closely with Marketing to identify and convert successful customers into advocates
  • Embody Signifyd values and serve as a role model for other team members
     

Requirements for position:

  • 5+ years of Customer Success Management and/or Account Management
  • Proven customer management skills with large and complex accounts
  • Ability to analyze complex situations, develop associated action plans and lead teams to achieve key objectives
  • Creative, resourceful, detail-oriented, and highly organized
  • An analytical and metrics-driven work style
  • Experience with Microsoft Excel
  • Excellent communication and presentation skills
  • Self-starter who thrives under ambiguity in a fast-paced, deadline oriented environment
  • Passion for e-commerce and new technology
  • Willing to work West Coast hours
  • Background in e-commerce, payments, fraud or data science is a plus
Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Sr. Customer Success Manager - East

Signifyd leads the world in bringing the insights, innovation and compassion required to foster fearless commerce in a time of increasing digital threats. Working with some of the industry’s most recognizable retailers and brands, we are focused on using technology to enhance customer lifetime value and protect enterprises from fraud so they can focus on growing their business. 

We process more than $100 billion in ecommerce transactions annually through our Commerce Network of more than 10,000 merchants selling in more than 100 countries. We focus every day on harnessing machine learning and artificial intelligence in more powerful ways to maximize our customers’ revenue and their security. None of that happens without the right people.

Our team’s strength is in its diversity and its acceptance of new ideas and new ways to look at old challenges. We are dedicated disruptors designing a new world of commerce at scale. We know humans are not one-dimensional and we celebrate the uniqueness each individual brings to the problems we solve and the culture we create.

As a Senior Customer Success Manager (CSM), you are responsible for the ongoing success of a portfolio of Signifyd’s large, enterprise customers. You will work cross-functionally with multiple internal teams to ensure alignment with customer objectives. As a trusted business advisor for your assigned customers, you will play a crucial role in engaging with your customers to ensure optimal platform usage, track key success metrics/outcomes, and conduct periodic account reviews.

 

Responsibilities:

  • Oversee the customer lifecycle to proactively drive adoption and ensure ongoing client satisfaction and retention of a portfolio of assigned clients
  • Leverage knowledge of the Signifyd platform to advise on best practices around product usage with end users
  • Identify and successfully close renewals and expansion opportunities within your book of business
  • Develop collateral and conduct periodic business reviews with client executive teams
  • Ensure swift resolution of account issues by leveraging resources from cross-functional teams, as needed
  • Provide executive oversight and client communication
  • Work closely with Marketing to identify and convert successful customers into advocates
  • Embody Signifyd values and serve as a role model for other team members
     

Requirements for position:

  • 5+ years of Customer Success Management and/or Account Management
  • Proven customer management skills with large and complex accounts
  • Ability to analyze complex situations, develop associated action plans and lead teams to achieve key objectives
  • Creative, resourceful, detail-oriented, and highly organized
  • An analytical and metrics-driven work style
  • Experience with Microsoft Excel
  • Excellent communication and presentation skills
  • Self-starter who thrives under ambiguity in a fast-paced, deadline oriented environment
  • Passion for e-commerce and new technology
  • Willing to work West Coast hours
  • Background in e-commerce, payments, fraud or data science is a plus
Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Sr. CRM Administrator (Remote)

Signifyd leads the world in bringing the insights, innovation and compassion required to foster fearless commerce in a time of increasing digital threats. Working with some of the industry’s most recognizable retailers and brands, we are focused on using technology to enhance customer lifetime value and protect enterprises from fraud so they can focus on growing their business. 

We process more than $100 billion in ecommerce transactions annually through our Commerce Network of more than 10,000 merchants selling in more than 100 countries. We focus every day on harnessing machine learning and artificial intelligence in more powerful ways to maximize our customers’ revenue and their security. None of that happens without the right people.

Our team’s strength is in its diversity and its acceptance of new ideas and new ways to look at old challenges. We are dedicated disruptors designing a new world of commerce at scale. We know humans are not one-dimensional and we celebrate the uniqueness each individual brings to the problems we solve and the culture we create.

As a Sr. CRM Administrator, you will serve as the technical expert for solving critical business challenges. The Solutions Architect lives within the Analytics & Business Intelligence organization but touches every team (Sales, Product, Customer Success, Finance and Marketing)  and involves translating business requirements into practical and functional solutions. You are a Salesforce.com technical subject matter expert and have the experience and vision to deliver solutions by utilizing best-practices and efficient problem solving skills. You are self-motivated and comfortable in a dynamic environment with the ability to handle multiple projects through creative approaches. You are empathetic--ready to partner with Signifyers from all departments in company-wide initiatives and provide solutioning support, technical recommendations and deliver an end solution to stakeholders involved.

 

Responsibilities

  • Lead project discovery and scoping sessions with key business stakeholders to understand business and functional requirements for a critical business challenge. 
  • Provide stakeholders with a scalable and sustainable solution while demonstrating how it satisfies the business requirements that fits our overall strategy and architecture
  • Leverage knowledge of SFDC ecosystem to identify new opportunities to enhance workflows and mapping business processes to ensure CRM best practices are met to support the growth of future company strategies
  • Provide business analytics support of SFDC while creating and maintaining standard processes including customization of objects, fields, record types for consumption by end business users  
  • Stay updated on new Salesforce features and functionalities to provide recommendations for process enhancements
  • Trusted advisor to Signifyers across various teams on technical implementations within but not limited to our Salesforce platform

 

Qualifications

Minimum qualifications:

  • Bachelor's degree or equivalent practical experience
  • 5+ years technical and implementations experience in managing complex business & enterprise environments 
  • 3+ years of direct Salesforce related experience with a Salesforce Administrator Certification
  • Excellent knowledge of the Salesforce ecosystem and experience with designing and developing enterprise solutions on the Salesforce platform
  • Excellent written, verbal and presentation skills to audiences of all levels of technical, business and organization responsibility
  • Distinctive problem solving and analytical skills, combined with insightful business judgment.
  • Successful track record managing projects from feature definition to project deployment through the development lifecycle.
  • Familiarity with database query (e.g., SQL), statistical analysis, and/or reporting platforms (e.g., Tableau or Looker).
  • Experience with Salesforce integrations and outside tools integrating into the Salesforce ecosystem

 

Preferred qualifications:

  • Experience with enterprise integration tools and ETL processes with Salesforce with regards to data migrations from third party systems
  • Salesforce Advanced Administrator Certification is preferred but not required
  • Experience in leading complex technical projects - defining project scope, estimating level of effort and developing end solutions
  • Knowledge and experience with agile project methodologies
Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Sr. CRM Administrator (Remote)

Signifyd leads the world in bringing the insights, innovation and compassion required to foster fearless commerce in a time of increasing digital threats. Working with some of the industry’s most recognizable retailers and brands, we are focused on using technology to enhance customer lifetime value and protect enterprises from fraud so they can focus on growing their business. 

We process more than $100 billion in ecommerce transactions annually through our Commerce Network of more than 10,000 merchants selling in more than 100 countries. We focus every day on harnessing machine learning and artificial intelligence in more powerful ways to maximize our customers’ revenue and their security. None of that happens without the right people.

Our team’s strength is in its diversity and its acceptance of new ideas and new ways to look at old challenges. We are dedicated disruptors designing a new world of commerce at scale. We know humans are not one-dimensional and we celebrate the uniqueness each individual brings to the problems we solve and the culture we create.

As a Sr. CRM Administrator, you will serve as the technical expert for solving critical business challenges. The Solutions Architect lives within the Analytics & Business Intelligence organization but touches every team (Sales, Product, Customer Success, Finance and Marketing)  and involves translating business requirements into practical and functional solutions. You are a Salesforce.com technical subject matter expert and have the experience and vision to deliver solutions by utilizing best-practices and efficient problem solving skills. You are self-motivated and comfortable in a dynamic environment with the ability to handle multiple projects through creative approaches. You are empathetic--ready to partner with Signifyers from all departments in company-wide initiatives and provide solutioning support, technical recommendations and deliver an end solution to stakeholders involved.

 

Responsibilities

  • Lead project discovery and scoping sessions with key business stakeholders to understand business and functional requirements for a critical business challenge. 
  • Provide stakeholders with a scalable and sustainable solution while demonstrating how it satisfies the business requirements that fits our overall strategy and architecture
  • Leverage knowledge of SFDC ecosystem to identify new opportunities to enhance workflows and mapping business processes to ensure CRM best practices are met to support the growth of future company strategies
  • Provide business analytics support of SFDC while creating and maintaining standard processes including customization of objects, fields, record types for consumption by end business users  
  • Stay updated on new Salesforce features and functionalities to provide recommendations for process enhancements
  • Trusted advisor to Signifyers across various teams on technical implementations within but not limited to our Salesforce platform

 

Qualifications

Minimum qualifications:

  • Bachelor's degree or equivalent practical experience
  • 5+ years technical and implementations experience in managing complex business & enterprise environments 
  • 3+ years of direct Salesforce related experience with a Salesforce Administrator Certification
  • Excellent knowledge of the Salesforce ecosystem and experience with designing and developing enterprise solutions on the Salesforce platform
  • Excellent written, verbal and presentation skills to audiences of all levels of technical, business and organization responsibility
  • Distinctive problem solving and analytical skills, combined with insightful business judgment.
  • Successful track record managing projects from feature definition to project deployment through the development lifecycle.
  • Familiarity with database query (e.g., SQL), statistical analysis, and/or reporting platforms (e.g., Tableau or Looker).
  • Experience with Salesforce integrations and outside tools integrating into the Salesforce ecosystem

 

Preferred qualifications:

  • Experience with enterprise integration tools and ETL processes with Salesforce with regards to data migrations from third party systems
  • Salesforce Advanced Administrator Certification is preferred but not required
  • Experience in leading complex technical projects - defining project scope, estimating level of effort and developing end solutions
  • Knowledge and experience with agile project methodologies
Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Sr. CRM Administrator (Remote)

Signifyd leads the world in bringing the insights, innovation and compassion required to foster fearless commerce in a time of increasing digital threats. Working with some of the industry’s most recognizable retailers and brands, we are focused on using technology to enhance customer lifetime value and protect enterprises from fraud so they can focus on growing their business. 

We process more than $100 billion in ecommerce transactions annually through our Commerce Network of more than 10,000 merchants selling in more than 100 countries. We focus every day on harnessing machine learning and artificial intelligence in more powerful ways to maximize our customers’ revenue and their security. None of that happens without the right people.

Our team’s strength is in its diversity and its acceptance of new ideas and new ways to look at old challenges. We are dedicated disruptors designing a new world of commerce at scale. We know humans are not one-dimensional and we celebrate the uniqueness each individual brings to the problems we solve and the culture we create.

As a Sr. CRM Administrator, you will serve as the technical expert for solving critical business challenges. The Solutions Architect lives within the Analytics & Business Intelligence organization but touches every team (Sales, Product, Customer Success, Finance and Marketing)  and involves translating business requirements into practical and functional solutions. You are a Salesforce.com technical subject matter expert and have the experience and vision to deliver solutions by utilizing best-practices and efficient problem solving skills. You are self-motivated and comfortable in a dynamic environment with the ability to handle multiple projects through creative approaches. You are empathetic--ready to partner with Signifyers from all departments in company-wide initiatives and provide solutioning support, technical recommendations and deliver an end solution to stakeholders involved.

 

Responsibilities

  • Lead project discovery and scoping sessions with key business stakeholders to understand business and functional requirements for a critical business challenge. 
  • Provide stakeholders with a scalable and sustainable solution while demonstrating how it satisfies the business requirements that fits our overall strategy and architecture
  • Leverage knowledge of SFDC ecosystem to identify new opportunities to enhance workflows and mapping business processes to ensure CRM best practices are met to support the growth of future company strategies
  • Provide business analytics support of SFDC while creating and maintaining standard processes including customization of objects, fields, record types for consumption by end business users  
  • Stay updated on new Salesforce features and functionalities to provide recommendations for process enhancements
  • Trusted advisor to Signifyers across various teams on technical implementations within but not limited to our Salesforce platform

 

Qualifications

Minimum qualifications:

  • Bachelor's degree or equivalent practical experience
  • 5+ years technical and implementations experience in managing complex business & enterprise environments 
  • 3+ years of direct Salesforce related experience with a Salesforce Administrator Certification
  • Excellent knowledge of the Salesforce ecosystem and experience with designing and developing enterprise solutions on the Salesforce platform
  • Excellent written, verbal and presentation skills to audiences of all levels of technical, business and organization responsibility
  • Distinctive problem solving and analytical skills, combined with insightful business judgment.
  • Successful track record managing projects from feature definition to project deployment through the development lifecycle.
  • Familiarity with database query (e.g., SQL), statistical analysis, and/or reporting platforms (e.g., Tableau or Looker).
  • Experience with Salesforce integrations and outside tools integrating into the Salesforce ecosystem

 

Preferred qualifications:

  • Experience with enterprise integration tools and ETL processes with Salesforce with regards to data migrations from third party systems
  • Salesforce Advanced Administrator Certification is preferred but not required
  • Experience in leading complex technical projects - defining project scope, estimating level of effort and developing end solutions
  • Knowledge and experience with agile project methodologies
Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Sr. CRM Administrator

Signifyd leads the world in bringing the insights, innovation and compassion required to foster fearless commerce in a time of increasing digital threats. Working with some of the industry’s most recognizable retailers and brands, we are focused on using technology to enhance customer lifetime value and protect enterprises from fraud so they can focus on growing their business. 

We process more than $100 billion in ecommerce transactions annually through our Commerce Network of more than 10,000 merchants selling in more than 100 countries. We focus every day on harnessing machine learning and artificial intelligence in more powerful ways to maximize our customers’ revenue and their security. None of that happens without the right people.

Our team’s strength is in its diversity and its acceptance of new ideas and new ways to look at old challenges. We are dedicated disruptors designing a new world of commerce at scale. We know humans are not one-dimensional and we celebrate the uniqueness each individual brings to the problems we solve and the culture we create.

As a Sr. CRM Administrator, you will serve as the technical expert for solving critical business challenges. The Solutions Architect lives within the Analytics & Business Intelligence organization but touches every team (Sales, Product, Customer Success, Finance and Marketing)  and involves translating business requirements into practical and functional solutions. You are a Salesforce.com technical subject matter expert and have the experience and vision to deliver solutions by utilizing best-practices and efficient problem solving skills. You are self-motivated and comfortable in a dynamic environment with the ability to handle multiple projects through creative approaches. You are empathetic--ready to partner with Signifyers from all departments in company-wide initiatives and provide solutioning support, technical recommendations and deliver an end solution to stakeholders involved.

 

Responsibilities

  • Lead project discovery and scoping sessions with key business stakeholders to understand business and functional requirements for a critical business challenge. 
  • Provide stakeholders with a scalable and sustainable solution while demonstrating how it satisfies the business requirements that fits our overall strategy and architecture
  • Leverage knowledge of SFDC ecosystem to identify new opportunities to enhance workflows and mapping business processes to ensure CRM best practices are met to support the growth of future company strategies
  • Provide business analytics support of SFDC while creating and maintaining standard processes including customization of objects, fields, record types for consumption by end business users  
  • Stay updated on new Salesforce features and functionalities to provide recommendations for process enhancements
  • Trusted advisor to Signifyers across various teams on technical implementations within but not limited to our Salesforce platform

 

Qualifications

Minimum qualifications:

  • Bachelor's degree or equivalent practical experience
  • 5+ years technical and implementations experience in managing complex business & enterprise environments 
  • 3+ years of direct Salesforce related experience with a Salesforce Administrator Certification
  • Excellent knowledge of the Salesforce ecosystem and experience with designing and developing enterprise solutions on the Salesforce platform
  • Excellent written, verbal and presentation skills to audiences of all levels of technical, business and organization responsibility
  • Distinctive problem solving and analytical skills, combined with insightful business judgment.
  • Successful track record managing projects from feature definition to project deployment through the development lifecycle.
  • Familiarity with database query (e.g., SQL), statistical analysis, and/or reporting platforms (e.g., Tableau or Looker).
  • Experience with Salesforce integrations and outside tools integrating into the Salesforce ecosystem

 

Preferred qualifications:

  • Experience with enterprise integration tools and ETL processes with Salesforce with regards to data migrations from third party systems
  • Salesforce Advanced Administrator Certification is preferred but not required
  • Experience in leading complex technical projects - defining project scope, estimating level of effort and developing end solutions
  • Knowledge and experience with agile project methodologies
Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Sr. CRM Administrator

Signifyd leads the world in bringing the insights, innovation and compassion required to foster fearless commerce in a time of increasing digital threats. Working with some of the industry’s most recognizable retailers and brands, we are focused on using technology to enhance customer lifetime value and protect enterprises from fraud so they can focus on growing their business. 

We process more than $100 billion in ecommerce transactions annually through our Commerce Network of more than 10,000 merchants selling in more than 100 countries. We focus every day on harnessing machine learning and artificial intelligence in more powerful ways to maximize our customers’ revenue and their security. None of that happens without the right people.

Our team’s strength is in its diversity and its acceptance of new ideas and new ways to look at old challenges. We are dedicated disruptors designing a new world of commerce at scale. We know humans are not one-dimensional and we celebrate the uniqueness each individual brings to the problems we solve and the culture we create.

As a Sr. CRM Administrator, you will serve as the technical expert for solving critical business challenges. The Solutions Architect lives within the Analytics & Business Intelligence organization but touches every team (Sales, Product, Customer Success, Finance and Marketing)  and involves translating business requirements into practical and functional solutions. You are a Salesforce.com technical subject matter expert and have the experience and vision to deliver solutions by utilizing best-practices and efficient problem solving skills. You are self-motivated and comfortable in a dynamic environment with the ability to handle multiple projects through creative approaches. You are empathetic--ready to partner with Signifyers from all departments in company-wide initiatives and provide solutioning support, technical recommendations and deliver an end solution to stakeholders involved.

 

Responsibilities

  • Lead project discovery and scoping sessions with key business stakeholders to understand business and functional requirements for a critical business challenge. 
  • Provide stakeholders with a scalable and sustainable solution while demonstrating how it satisfies the business requirements that fits our overall strategy and architecture
  • Leverage knowledge of SFDC ecosystem to identify new opportunities to enhance workflows and mapping business processes to ensure CRM best practices are met to support the growth of future company strategies
  • Provide business analytics support of SFDC while creating and maintaining standard processes including customization of objects, fields, record types for consumption by end business users  
  • Stay updated on new Salesforce features and functionalities to provide recommendations for process enhancements
  • Trusted advisor to Signifyers across various teams on technical implementations within but not limited to our Salesforce platform

 

Qualifications

Minimum qualifications:

  • Bachelor's degree or equivalent practical experience
  • 5+ years technical and implementations experience in managing complex business & enterprise environments 
  • 3+ years of direct Salesforce related experience with a Salesforce Administrator Certification
  • Excellent knowledge of the Salesforce ecosystem and experience with designing and developing enterprise solutions on the Salesforce platform
  • Excellent written, verbal and presentation skills to audiences of all levels of technical, business and organization responsibility
  • Distinctive problem solving and analytical skills, combined with insightful business judgment.
  • Successful track record managing projects from feature definition to project deployment through the development lifecycle.
  • Familiarity with database query (e.g., SQL), statistical analysis, and/or reporting platforms (e.g., Tableau or Looker).
  • Experience with Salesforce integrations and outside tools integrating into the Salesforce ecosystem

 

Preferred qualifications:

  • Experience with enterprise integration tools and ETL processes with Salesforce with regards to data migrations from third party systems
  • Salesforce Advanced Administrator Certification is preferred but not required
  • Experience in leading complex technical projects - defining project scope, estimating level of effort and developing end solutions
  • Knowledge and experience with agile project methodologies
Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Senior Software Engineer (Remote)

Signifyd leads the world in bringing the insights, innovation and compassion required to foster fearless commerce in a time of increasing digital threats. Working with some of the industry’s most recognizable retailers and brands, we are focused on using technology to enhance customer lifetime value and protect enterprises from fraud so they can focus on growing their business. 

We process more than $100 billion in ecommerce transactions annually through our Commerce Network of more than 10,000 merchants selling in more than 100 countries. We focus every day on harnessing machine learning and artificial intelligence in more powerful ways to maximize our customers’ revenue and their security. None of that happens without the right people.

Our team’s strength is in its diversity and its acceptance of new ideas and new ways to look at old challenges. We are dedicated disruptors designing a new world of commerce at scale. We know humans are not one-dimensional and we celebrate the uniqueness each individual brings to the problems we solve and the culture we create.

Signifyd leads the world in bringing the insights, innovation and compassion required to foster fearless ecommerce in a time of increasing digital threats. We process more than $100 billion in transactions annually through our network of more than 10,000 merchants selling in more than 100 countries. We focus every day on harnessing machine learning and artificial intelligence in more powerful ways to maximize our customers’ revenue and their security.

None of that happens without the right people.

Our team’s strength is in its diversity and its acceptance of new ideas and new ways to look at challenges. We know humans are not one-dimensional and we celebrate the uniqueness each individual brings to the problems we solve and the culture we create.

We are looking for a backend engineer who is committed to producing a high quality product. We want someone who loves to learn, and grow with the company.

What we’d like to see:

  • 4 year college degree in a relevant field or equivalent work experience
  • 3+ years of experience in modern software engineering
  • Deep knowledge of a modern general programming language, preferably a functional programming language
  • Quick and eager to learn

Bonus skills:

  • Experience in Kubernetes
  • Writing Python, especially machine learning libraries like h2o and TensorFlow
  • Using Flink and Spark, especially on Kubernetes.
  • Understanding how to optimize running systems, including garbage collection

Our stack includes:

  • Java, Python, Typescript, and Scala 
  • gRPC, HTTP/REST
  • Kubernetes, Docker, Spark, Flink, Linux
  • ElasticSearch, Kinesis, Cassandra, MySQL
  • AWS (including Kinesis, RedShift, Dynamo)

You’ll receive a competitive benefits package:

  • A competitive base salary 
  • An equally competitive equity package
  • Bi-annual performance related bonus
  • Medical, vision, dental, and life insurance.
  • Unlimited discretionary time off
  • Full time remote.
  • Opportunity of a paid trip to either San Jose or Belfast to socialize and be productive with the greater engineering team when the global health situation permits.
Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Senior Software Engineer (Remote)

Signifyd leads the world in bringing the insights, innovation and compassion required to foster fearless commerce in a time of increasing digital threats. Working with some of the industry’s most recognizable retailers and brands, we are focused on using technology to enhance customer lifetime value and protect enterprises from fraud so they can focus on growing their business. 

We process more than $100 billion in ecommerce transactions annually through our Commerce Network of more than 10,000 merchants selling in more than 100 countries. We focus every day on harnessing machine learning and artificial intelligence in more powerful ways to maximize our customers’ revenue and their security. None of that happens without the right people.

Our team’s strength is in its diversity and its acceptance of new ideas and new ways to look at old challenges. We are dedicated disruptors designing a new world of commerce at scale. We know humans are not one-dimensional and we celebrate the uniqueness each individual brings to the problems we solve and the culture we create.

As the Signifyd platform continues to expand and evolve we'll need to build ever more innovative solutions to support our customers. As a (Backend) Senior Software Engineer you'll be critical to ensuring that we deliver these solutions while also maintaining a commitment to scalable, testable and quality software. 

No-one is going to claim that what we have is flawless but if you're passionate, have ideas on how to improve things and the drive to try them out then you'll be right at home.

You should be:

  • a hands-on developer with a strong background in Java Development or similar 
  • willing to step beyond just delivery and contribute to team mentoring & planning
  • enthusiastic about building "good" software

Beyond Java our stack also includes (nice-to-haves, but by no means essential!) :

  •  gRPC
  •  Docker / Kubernetes
  •  Persistence : ElasticSearch, MySQL, Cassandra
  •  AWS (including Kinesis, RedShift, Dynamo)

Why you'll love it :

  • Genuine ownership - each team is the ultimate architect of what they own.
  • Beyond those mentioned above we have a broad tech-stack, you'll see most of it in time.
  • If you have improvement ideas the opportunity is there to get involved

You’ll receive a benefits package that is one of the most competitive in Belfast:

  • A competitive base salary
  • An equally competitive equity package
  • Bi-annual performance related bonus (10% performance related)
  • Pension matched up to 8%
  • ‘Day one’ access to private Healthcare, Dental and Optical insurance scheme for you and your whole family
  • 25 days of annual leave (plus 10 stat)
  • Flexible working options
  • 12 weeks full-pay parental leave for mums and dads!
  • Free snacks and drinks in the office
  • A LinkedIn Learning account
  • Top of the range equipment and lots of Signifyd swag
  • Monthly Signifyd social events organised by our social committee

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

 

 

Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Senior Chargeback Analyst

Signifyd leads the world in bringing the insights, innovation and compassion required to foster fearless commerce in a time of increasing digital threats. Working with some of the industry’s most recognizable retailers and brands, we are focused on using technology to enhance customer lifetime value and protect enterprises from fraud so they can focus on growing their business. 

We process more than $100 billion in ecommerce transactions annually through our Commerce Network of more than 10,000 merchants selling in more than 100 countries. We focus every day on harnessing machine learning and artificial intelligence in more powerful ways to maximize our customers’ revenue and their security. None of that happens without the right people.

Our team’s strength is in its diversity and its acceptance of new ideas and new ways to look at old challenges. We are dedicated disruptors designing a new world of commerce at scale. We know humans are not one-dimensional and we celebrate the uniqueness each individual brings to the problems we solve and the culture we create.

Primary Responsibilities:

  • Be the chargeback recovery expert, educating customers on the product and its benefits. Troubleshoot and provide expertise and direction while collaborating and partnering with stakeholders across multiple departments for long-term solutions.  
  • Demonstrate strong capabilities to engage directly with the senior leadership team on strategy, and with working teams on tactical details.
  • Analyze data to identify, prioritize, and address risks and opportunities; drive standardization and continuous improvement.
  • Lead multiple work streams to execute against product roadmap.
  • Display effective organization skills while managing multiple and competing priorities.
  • Practice due diligence to identify areas of risks or improvement opportunities while proactively communicating issues or problems with appropriate recommendations in hand.
  • Exercise accountability and urgency by prioritizing intelligently and ensuring that projects are completed in the allotted time frame.

Requirements:

  • Spanish or Portuguese language skills with business proficiency in English
  • Bachelor's degree in Business, Management, Technology or a related field
  • 5+ years experience in e-commerce, payments or risk-related industry
  • 2+ years of experience working on payments or tech-related projects
  • Highly eloquent with an impressive executive presence and communication abilities
  • Advanced understanding of operational processes and overall business impact.
  • Strong problem-solving, change management and analytical skills 
  • Success working in a cross-functional, fast-paced environment and leading complex operations initiatives. 
  • Ability to work collaboratively, be diplomatic and influence stakeholders 
  • Proven strong leadership skills and ability to develop meaningful internal and external partnerships
  • Must be a quick learner and self starter who is comfortable working independently
  • Extremely organized and thorough with attention to detail and desire for continuous improvements
  • Excellent time management skills with the ability to prioritize, multi-task and work flexible hours when necessary
  • Must possess a high level of computer skills to effectively use multiple systems with good understanding of Mac OS and G-suite products

Highly Desired:

  • Knowledge of ecommerce and payments ecosystem in LATAM
  • Knowledge of card networks’ Operating Regulations (Visa, Mastercard, American Express and Discover) for both merchants and consumers
  • Experience working on credit card chargebacks in the ecommerce or payments industries
  • Experience using a variety of payment platforms or processors (Stripe, PagBrasil, eGlobal, eBanx, DLocal, PayPal, Adyen, etc.)
  • Excel expert
  • Knowledge and experience using SQL and designing dashboards in Looker
  • PMP, CAPM, or other relevant project management certification(s)

PLEASE SUBMIT RESUME IN ENGLISH

Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Senior Chargeback Analyst

Signifyd leads the world in bringing the insights, innovation and compassion required to foster fearless commerce in a time of increasing digital threats. Working with some of the industry’s most recognizable retailers and brands, we are focused on using technology to enhance customer lifetime value and protect enterprises from fraud so they can focus on growing their business. 

We process more than $100 billion in ecommerce transactions annually through our Commerce Network of more than 10,000 merchants selling in more than 100 countries. We focus every day on harnessing machine learning and artificial intelligence in more powerful ways to maximize our customers’ revenue and their security. None of that happens without the right people.

Our team’s strength is in its diversity and its acceptance of new ideas and new ways to look at old challenges. We are dedicated disruptors designing a new world of commerce at scale. We know humans are not one-dimensional and we celebrate the uniqueness each individual brings to the problems we solve and the culture we create.

Primary Responsibilities:

  • Be the chargeback recovery expert, educating customers on the product and its benefits. Troubleshoot and provide expertise and direction while collaborating and partnering with stakeholders across multiple departments for long-term solutions.  
  • Demonstrate strong capabilities to engage directly with the senior leadership team on strategy, and with working teams on tactical details.
  • Analyze data to identify, prioritize, and address risks and opportunities; drive standardization and continuous improvement.
  • Lead multiple work streams to execute against product roadmap.
  • Display effective organization skills while managing multiple and competing priorities.
  • Practice due diligence to identify areas of risks or improvement opportunities while proactively communicating issues or problems with appropriate recommendations in hand.
  • Exercise accountability and urgency by prioritizing intelligently and ensuring that projects are completed in the allotted time frame.

Requirements:

  • Spanish or Portuguese language skills with business proficiency in English
  • Bachelor's degree in Business, Management, Technology or a related field
  • 5+ years experience in e-commerce, payments or risk-related industry
  • 2+ years of experience working on payments or tech-related projects
  • Highly eloquent with an impressive executive presence and communication abilities
  • Advanced understanding of operational processes and overall business impact.
  • Strong problem-solving, change management and analytical skills 
  • Success working in a cross-functional, fast-paced environment and leading complex operations initiatives. 
  • Ability to work collaboratively, be diplomatic and influence stakeholders 
  • Proven strong leadership skills and ability to develop meaningful internal and external partnerships
  • Must be a quick learner and self starter who is comfortable working independently
  • Extremely organized and thorough with attention to detail and desire for continuous improvements
  • Excellent time management skills with the ability to prioritize, multi-task and work flexible hours when necessary
  • Must possess a high level of computer skills to effectively use multiple systems with good understanding of Mac OS and G-suite products

Highly Desired:

  • Knowledge of ecommerce and payments ecosystem in LATAM
  • Knowledge of card networks’ Operating Regulations (Visa, Mastercard, American Express and Discover) for both merchants and consumers
  • Experience working on credit card chargebacks in the ecommerce or payments industries
  • Experience using a variety of payment platforms or processors (Stripe, PagBrasil, eGlobal, eBanx, DLocal, PayPal, Adyen, etc.)
  • Excel expert
  • Knowledge and experience using SQL and designing dashboards in Looker
  • PMP, CAPM, or other relevant project management certification(s)

PLEASE SUBMIT RESUME IN ENGLISH

Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Principal Software Engineer (Remote)

Signifyd leads the world in bringing the insights, innovation and compassion required to foster fearless commerce in a time of increasing digital threats. Working with some of the industry’s most recognizable retailers and brands, we are focused on using technology to enhance customer lifetime value and protect enterprises from fraud so they can focus on growing their business. 

We process more than $100 billion in ecommerce transactions annually through our Commerce Network of more than 10,000 merchants selling in more than 100 countries. We focus every day on harnessing machine learning and artificial intelligence in more powerful ways to maximize our customers’ revenue and their security. None of that happens without the right people.

Our team’s strength is in its diversity and its acceptance of new ideas and new ways to look at old challenges. We are dedicated disruptors designing a new world of commerce at scale. We know humans are not one-dimensional and we celebrate the uniqueness each individual brings to the problems we solve and the culture we create.

The Principal Software Engineer (PSE) role is responsible for fulfilling the technical team lead role for a signifyd feature team (typically 4 engineers). Each PSE plays a critical strategic role in ensuring that the work delivered by their team delivers on stakeholder requirements as well as embodying the technical excellence which is at the core of the signifyd engineering culture.

In order to achieve this a PSE role has more emphasis on cross functional stakeholder engagement, architectural design, and coaching within their team. However like all engineering role within signifyd the PSE is still very much a hands-on role where the majority of time is spent coding within the team. This role is ideal for an experienced engineer who is ready to step up to the problems presented by designing internet scale solutions, but who also enjoys writing code.

Our main tech stack includes: Java, Cassandra, ElasticSearch, Redshift, Dynamo, MySQL, Apache Spark, Play! framework, gRPC, Linux, Docker, Kubernetes, AWS

Job Duties:

  • Perform the technical team lead role during your teams sprint and assume responsibility for proactively engaging with cross functional stakeholders alongside:
  • Working with product owners to ensure work is made ready for the team and any areas of ambiguity are resolved  
  • Ensuring appropriate levels of communication are facilitated with the team
  • Ensuring adherence to the software development processes
  • Ensuring timeliness and quality of the sprint deliverables
  • Deliver designs for any architecturally significant enhancements or additions to the sets of services assigned to your team  
  • Under take the design and development of significantly complex software development tasks
  • The ability to establish and maintain a healthy dynamic within the scrum team and to mentor more junior team members
  • Mentor and coach more junior members of the scrum team
  • Enforce Signifyd quality standards on code reviews, provide feedback that raises the quality of the resulting code, and mentor peers through the review
  • Contribute to the Signifyd engineering culture and ensure that any inefficiencies and wasteful processes are highlighted and addressed
  • Complete assigned tasks in a timely manner, or notify team if you are blocked and will not be able to complete expected tasks without help

Requirements:

  • Minimum 6+ years of relevant software development experience
  • Excellent programming and design skills in Java or similar OOP language
  • Experience with scripting languages and SQL
  • Highly developed problem-solving skills

Bonus Skills:

  • Developing internet scale 24/7 SaaS products
  • Experience building large-scale high-performance systems
  • Startup experience
  • Machine learning or related knowledge

You’ll receive a benefits package that is one of the most competitive in Belfast:

  • A competitive base salary
  • An equally competitive equity package
  • Bi-annual performance related bonus (10% performance related)
  • Pension matched up to 8%
  • ‘Day one’ access to private Healthcare, Dental and Optical insurance scheme for you and your whole family
  • 25 days of annual leave (plus 10 stat)
  • Working from home and flexible working
  • 12 weeks full-pay parental leave for mums and dads!
  • Top of the range equipment and lots of Signifyd swag
  • Monthly Signifyd social events organised by our social committee

 

 

Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Implementations Manager - Enterprise (Remote)

Signifyd leads the world in bringing the insights, innovation and compassion required to foster fearless commerce in a time of increasing digital threats. Working with some of the industry’s most recognizable retailers and brands, we are focused on using technology to enhance customer lifetime value and protect enterprises from fraud so they can focus on growing their business. 

We process more than $100 billion in ecommerce transactions annually through our Commerce Network of more than 10,000 merchants selling in more than 100 countries. We focus every day on harnessing machine learning and artificial intelligence in more powerful ways to maximize our customers’ revenue and their security. None of that happens without the right people.

Our team’s strength is in its diversity and its acceptance of new ideas and new ways to look at old challenges. We are dedicated disruptors designing a new world of commerce at scale. We know humans are not one-dimensional and we celebrate the uniqueness each individual brings to the problems we solve and the culture we create.

As an “Implementations Manager: Enterprise” within our Customer Success team, you are responsible for the successful onboarding of Signifyd’s customers. You will work cross-functionally with multiple internal teams to employ Signifyd’s Implementation Methodology and ensure timely integrations with high client NPS/CSAT scores.  As the client’s technical contact and often the first touchpoint of the Customer Success Team, you will play a critical role in ensuring a world-class onboarding experience. The portfolio of your customers will range from medium sized business in the SMB space, to larger Enterprise merchants. This position is 100% remote. 

Activities and Responsibilities:

  • Integrate customers utilizing various partners and platforms.  These include customized OMS / eCommerce API integrations as well as Magento, Demandware and Cybersource partnerships.  You will also interface with and assist the System Integrators (SIs) that our customers employ. You may be responsible for working with internal teams to ensure that the customer has the appropriate SI for their implementation
  • Communicate integration status to key client stakeholders and document progress toward milestones
  • Fully understand Signifyd’s implementation methods utilizing the most up to date practices
  • Keep a clean onboarding portfolio with regular and transparent updates kept in CRM
  • Identify, define and deliver on integration milestones.  Each integration you complete will be different than another.  
  • Leverage customer testimonials to create more efficient implementation processes
  • Achieve CSAT expectations for assigned customer implementations
  • Collaborate with internal Signifyd teams to swiftly escalate and resolve integration roadblocks.  As a strong team player, you will communicate resolution to internal stakeholders as well as to the customer
  • Work cross functionally to continue to make the onboarding experience better for our customers.  Cross functional work may interface with product, risk, marketing and engineering. During off-season times, this work may be a substantial part of your job
  • You may be responsible for providing Signifyd console training to customers
  • Embody Signifyd values and serve as a role model for team members.  You are responsible for onboarding new members into the team as their buddy, supporting their initial client conversations as well as enabling them to complete technical tasks associated with an integration
  • We work in an evolving space.  You will be responsible for documenting and sharing best practices for internal utilization
  • Become a Subject Matter Expert (SME) so that your knowledge domain can contribute across the business

Requirements and Qualifications: 

  • 3-5+ years of technical experience with SaaS solutions.  This can be in any Customer Success role (e.g., Support, Client Management, Implementation, etc...)
  • Clear understanding of API terminology (e.g., GET, POST, PUT, JSON, Webhook, Listeners..) and tools (e.g., Postman, Github, etc...)
  • Demonstrated passion for e-commerce or technology services
  • Be able to identify, define and deliver on integration milestones.  
  • Demonstrated ability to  identify and mitigate implementation blockers and risk to delivery 
  • Excellent written communication and presentation skills
  • Timely responses to external and internal stakeholders
  • Resourceful, detail-oriented when needed, highly organized and creative
  • Self-starter who thrives under ambiguity in a fast-paced, deadline oriented environment
  • Ability to lead conversations with executive stakeholders
  • Ability to work quickly and efficiently with tools such as Excel, Tableau, and Google Sheets
  • Bonus if you have worked with Redshift or Python with fluency
  • Bonus if you have a demonstrable background in payments, fintech, or fraud.  Nice to have, not necessary
  • Bonus if you have Magento experience and Magento certifications of Magento 2 Certified Solution Specialist or Magento 2 Certified Professional Javascript Developer

 

Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Implementations Manager - Enterprise

Signifyd leads the world in bringing the insights, innovation and compassion required to foster fearless commerce in a time of increasing digital threats. Working with some of the industry’s most recognizable retailers and brands, we are focused on using technology to enhance customer lifetime value and protect enterprises from fraud so they can focus on growing their business. 

We process more than $100 billion in ecommerce transactions annually through our Commerce Network of more than 10,000 merchants selling in more than 100 countries. We focus every day on harnessing machine learning and artificial intelligence in more powerful ways to maximize our customers’ revenue and their security. None of that happens without the right people.

Our team’s strength is in its diversity and its acceptance of new ideas and new ways to look at old challenges. We are dedicated disruptors designing a new world of commerce at scale. We know humans are not one-dimensional and we celebrate the uniqueness each individual brings to the problems we solve and the culture we create.

As an “Implementations Manager: Enterprise” within our Customer Success team, you are responsible for the successful onboarding of Signifyd’s customers. You will work cross-functionally with multiple internal teams to employ Signifyd’s Implementation Methodology and ensure timely integrations with high client NPS/CSAT scores.  As the client’s technical contact and often the first touchpoint of the Customer Success Team, you will play a critical role in ensuring a world-class onboarding experience. The portfolio of your customers will range from medium sized business in the SMB space, to larger Enterprise merchants. 

Activities and Responsibilities:

  • Integrate customers utilizing various partners and platforms.  These include customized OMS / eCommerce API integrations as well as Magento, Demandware and Cybersource partnerships.  You will also interface with and assist the System Integrators (SIs) that our customers employ. You may be responsible for working with internal teams to ensure that the customer has the appropriate SI for their implementation
  • Communicate integration status to key client stakeholders and document progress toward milestones
  • Fully understand Signifyd’s implementation methods utilizing the most up to date practices
  • Keep a clean onboarding portfolio with regular and transparent updates kept in CRM
  • Identify, define and deliver on integration milestones.  Each integration you complete will be different than another.  
  • Leverage customer testimonials to create more efficient implementation processes
  • Achieve CSAT expectations for assigned customer implementations
  • Collaborate with internal Signifyd teams to swiftly escalate and resolve integration roadblocks.  As a strong team player, you will communicate resolution to internal stakeholders as well as to the customer
  • Work cross functionally to continue to make the onboarding experience better for our customers.  Cross functional work may interface with product, risk, marketing and engineering. During off-season times, this work may be a substantial part of your job
  • You may be responsible for providing Signifyd console training to customers
  • Embody Signifyd values and serve as a role model for team members.  You are responsible for onboarding new members into the team as their buddy, supporting their initial client conversations as well as enabling them to complete technical tasks associated with an integration
  • We work in an evolving space.  You will be responsible for documenting and sharing best practices for internal utilization
  • Become a Subject Matter Expert (SME) so that your knowledge domain can contribute across the business

Requirements and Qualifications: 

  • 3-5+ years of technical experience with SaaS solutions.  This can be in any Customer Success role (e.g., Support, Client Management, Implementation, etc...)
  • Clear understanding of API terminology (e.g., GET, POST, PUT, JSON, Webhook, Listeners..) and tools (e.g., Postman, Github, etc...)
  • Demonstrated passion for e-commerce or technology services
  • Be able to identify, define and deliver on integration milestones.  
  • Demonstrated ability to  identify and mitigate implementation blockers and risk to delivery 
  • Excellent written communication and presentation skills
  • Timely responses to external and internal stakeholders
  • Resourceful, detail-oriented when needed, highly organized and creative
  • Self-starter who thrives under ambiguity in a fast-paced, deadline oriented environment
  • Ability to lead conversations with executive stakeholders
  • Ability to work quickly and efficiently with tools such as Excel, Tableau, and Google Sheets
  • Bonus if you have worked with Redshift or Python with fluency
  • Bonus if you have a demonstrable background in payments, fintech, or fraud.  Nice to have, not necessary
  • Bonus if you have Magento experience and Magento certifications of Magento 2 Certified Solution Specialist or Magento 2 Certified Professional Javascript Developer

 

Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Implementations Manager - Enterprise

Signifyd leads the world in bringing the insights, innovation and compassion required to foster fearless commerce in a time of increasing digital threats. Working with some of the industry’s most recognizable retailers and brands, we are focused on using technology to enhance customer lifetime value and protect enterprises from fraud so they can focus on growing their business. 

We process more than $100 billion in ecommerce transactions annually through our Commerce Network of more than 10,000 merchants selling in more than 100 countries. We focus every day on harnessing machine learning and artificial intelligence in more powerful ways to maximize our customers’ revenue and their security. None of that happens without the right people.

Our team’s strength is in its diversity and its acceptance of new ideas and new ways to look at old challenges. We are dedicated disruptors designing a new world of commerce at scale. We know humans are not one-dimensional and we celebrate the uniqueness each individual brings to the problems we solve and the culture we create.

As an “Implementations Manager: Enterprise” within our Customer Success team, you are responsible for the successful onboarding of Signifyd’s customers. You will work cross-functionally with multiple internal teams to employ Signifyd’s Implementation Methodology and ensure timely integrations with high client NPS/CSAT scores.  As the client’s technical contact and often the first touchpoint of the Customer Success Team, you will play a critical role in ensuring a world-class onboarding experience. The portfolio of your customers will range from medium sized business in the SMB space, to larger Enterprise merchants.

Activities and Responsibilities:

  • Integrate customers utilizing various partners and platforms.  These include customized OMS / eCommerce API integrations as well as Magento, Demandware and Cybersource partnerships.  You will also interface with and assist the System Integrators (SIs) that our customers employ. You may be responsible for working with internal teams to ensure that the customer has the appropriate SI for their implementation
  • Communicate integration status to key client stakeholders and document progress toward milestones
  • Fully understand Signifyd’s implementation methods utilizing the most up to date practices
  • Keep a clean onboarding portfolio with regular and transparent updates kept in CRM
  • Identify, define and deliver on integration milestones.  Each integration you complete will be different than another.  
  • Leverage customer testimonials to create more efficient implementation processes
  • Achieve CSAT expectations for assigned customer implementations
  • Collaborate with internal Signifyd teams to swiftly escalate and resolve integration roadblocks.  As a strong team player, you will communicate resolution to internal stakeholders as well as to the customer
  • Work cross functionally to continue to make the onboarding experience better for our customers.  Cross functional work may interface with product, risk, marketing and engineering. During off-season times, this work may be a substantial part of your job
  • You may be responsible for providing Signifyd console training to customers
  • Embody Signifyd values and serve as a role model for team members.  You are responsible for onboarding new members into the team as their buddy, supporting their initial client conversations as well as enabling them to complete technical tasks associated with an integration
  • We work in an evolving space.  You will be responsible for documenting and sharing best practices for internal utilization
  • Become a Subject Matter Expert (SME) so that your knowledge domain can contribute across the business

Requirements and Qualifications: 

  • 3-5+ years of technical experience with SaaS solutions.  This can be in any Customer Success role (e.g., Support, Client Management, Implementation, etc...)
  • Clear understanding of API terminology (e.g., GET, POST, PUT, JSON, Webhook, Listeners..) and tools (e.g., Postman, Github, etc...)
  • Demonstrated passion for e-commerce or technology services
  • Be able to identify, define and deliver on integration milestones.  
  • Demonstrated ability to  identify and mitigate implementation blockers and risk to delivery 
  • Excellent written communication and presentation skills
  • Timely responses to external and internal stakeholders
  • Resourceful, detail-oriented when needed, highly organized and creative
  • Self-starter who thrives under ambiguity in a fast-paced, deadline oriented environment
  • Ability to lead conversations with executive stakeholders
  • Ability to work quickly and efficiently with tools such as Excel, Tableau, and Google Sheets
  • Bonus if you have worked with Redshift or Python with fluency
  • Bonus if you have a demonstrable background in payments, fintech, or fraud.  Nice to have, not necessary
  • Bonus if you have Magento experience and Magento certifications of Magento 2 Certified Solution Specialist or Magento 2 Certified Professional Javascript Developer

 

Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Implementations Manager - Enterprise

Signifyd leads the world in bringing the insights, innovation and compassion required to foster fearless commerce in a time of increasing digital threats. Working with some of the industry’s most recognizable retailers and brands, we are focused on using technology to enhance customer lifetime value and protect enterprises from fraud so they can focus on growing their business. 

We process more than $100 billion in ecommerce transactions annually through our Commerce Network of more than 10,000 merchants selling in more than 100 countries. We focus every day on harnessing machine learning and artificial intelligence in more powerful ways to maximize our customers’ revenue and their security. None of that happens without the right people.

Our team’s strength is in its diversity and its acceptance of new ideas and new ways to look at old challenges. We are dedicated disruptors designing a new world of commerce at scale. We know humans are not one-dimensional and we celebrate the uniqueness each individual brings to the problems we solve and the culture we create.

As an “Implementations Manager: Enterprise” within our Customer Success team, you are responsible for the successful onboarding of Signifyd’s customers. You will work cross-functionally with multiple internal teams to employ Signifyd’s Implementation Methodology and ensure timely integrations with high client NPS/CSAT scores.  As the client’s technical contact and often the first touchpoint of the Customer Success Team, you will play a critical role in ensuring a world-class onboarding experience. The portfolio of your customers will range from medium sized business in the SMB space, to larger Enterprise merchants. 

Activities and Responsibilities:

  • Integrate customers utilizing various partners and platforms.  These include customized OMS / eCommerce API integrations as well as Magento, Demandware and Cybersource partnerships.  You will also interface with and assist the System Integrators (SIs) that our customers employ. You may be responsible for working with internal teams to ensure that the customer has the appropriate SI for their implementation
  • Communicate integration status to key client stakeholders and document progress toward milestones
  • Fully understand Signifyd’s implementation methods utilizing the most up to date practices
  • Keep a clean onboarding portfolio with regular and transparent updates kept in CRM
  • Identify, define and deliver on integration milestones.  Each integration you complete will be different than another.  
  • Leverage customer testimonials to create more efficient implementation processes
  • Achieve CSAT expectations for assigned customer implementations
  • Collaborate with internal Signifyd teams to swiftly escalate and resolve integration roadblocks.  As a strong team player, you will communicate resolution to internal stakeholders as well as to the customer
  • Work cross functionally to continue to make the onboarding experience better for our customers.  Cross functional work may interface with product, risk, marketing and engineering. During off-season times, this work may be a substantial part of your job
  • You may be responsible for providing Signifyd console training to customers
  • Embody Signifyd values and serve as a role model for team members.  You are responsible for onboarding new members into the team as their buddy, supporting their initial client conversations as well as enabling them to complete technical tasks associated with an integration
  • We work in an evolving space.  You will be responsible for documenting and sharing best practices for internal utilization
  • Become a Subject Matter Expert (SME) so that your knowledge domain can contribute across the business

Requirements and Qualifications: 

  • 3-5+ years of technical experience with SaaS solutions.  This can be in any Customer Success role (e.g., Support, Client Management, Implementation, etc...)
  • Clear understanding of API terminology (e.g., GET, POST, PUT, JSON, Webhook, Listeners..) and tools (e.g., Postman, Github, etc...)
  • Demonstrated passion for e-commerce or technology services
  • Be able to identify, define and deliver on integration milestones.  
  • Demonstrated ability to  identify and mitigate implementation blockers and risk to delivery 
  • Excellent written communication and presentation skills
  • Timely responses to external and internal stakeholders
  • Resourceful, detail-oriented when needed, highly organized and creative
  • Self-starter who thrives under ambiguity in a fast-paced, deadline oriented environment
  • Ability to lead conversations with executive stakeholders
  • Ability to work quickly and efficiently with tools such as Excel, Tableau, and Google Sheets
  • Bonus if you have worked with Redshift or Python with fluency
  • Bonus if you have a demonstrable background in payments, fintech, or fraud.  Nice to have, not necessary
  • Bonus if you have Magento experience and Magento certifications of Magento 2 Certified Solution Specialist or Magento 2 Certified Professional Javascript Developer

(Colorado only*) Minimum salary of $95,000 + variable + equity + benefits. 
*Note: Disclosure as required by sb19-085 (8-5-20) of the minimum salary compensation for this role when being hired into our offices in Colorado.

 

Apply Now

Our open positions