Customer Services, Technology

NexRep

Website
Customer Services, Technology

NexRep

Website

About us

NexRep

NexRep is a leader in virtual contact center solutions, with more than 100 years of combined contact center leadership. By utilizing an innovative work model, and leveraging the fastest growing workforce in America – home-based agents – we are changing the face of the $300+ billion industry. Unlike conventional contact centers, NexRep recruits, contracts and certifies independent contractors who provide services to our clients from home. This unique partnership allows us to support teleservice needs with an unlimited resource of experienced contact center professionals. We provide scalable, on-demand solutions to solve any challenge, no matter how big or small.

Our work culture

NexRep leverages a network of US home-based agents to deliver world-class customer service and sales solutions. We’ve developed innovative new strategies to meet our clients' goals, focusing on agent sourcing and operations to deliver professional agents who match customer profiles. The result has been a fast-growing and consistently profitable company that attracts the best talent and delights both clients and agents.

Option to work from home
Option to work from home
Sign language interpreters
Sign language interpreters
Allow a self-paced workload
Allow a self-paced workload
Service animals allowed
Service animals allowed
Provide an ergonomic workstation
Provide an ergonomic workstation
Accessible parking spot
Accessible parking spot
Ramp and/or elevator
Ramp and/or elevator
Flexible work and leave schedule
Flexible work and leave schedule
Accessible restroom
Accessible restroom
Sensitivity training for coworkers
Sensitivity training for coworkers
Accessible computer software
Accessible computer software
On-site counseling
On-site counseling
Screen reader software
Screen reader software
Fragrance-free workplace
Fragrance-free workplace

Our open positions

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Customer Service Representative - Remote
Contractor

 

Title: Customer Service Representative – Work from Home

Status: Remote, W-9 (Independent Contractor)

 

Being a Customer Service Representative:

As a Customer Service Representative, you’ll be taking calls from customers of a top direct-to-consumer brand. These customers typically call for assistance with product questions, to get order status updates, or to update their orders.

In some cases, you may need to save the sale or take new orders.

Most customers call in by phone. Some customers email. You may also need to place an occasional outbound call.

This remote, flexible opportunity pays independent contractors $10/hour.

 

It’s remote and flexible.

You’ll be talking with customers and making money while working remotely.

Plus, you’ll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don’t. You’ll have the freedom to schedule around your own needs, the needs of your family, and the important events in your life.

Hours of operation are 9:00 AM to 6:00 PM ET Monday through Saturday. You choose your own schedule within those hours of operation.

 

Essential Functions:

·         Answer incoming calls and emails

·         Occasionally place outbound calls as necessary

·         Review customer history as necessary

·         Follow policy and procedure guidelines

·         Answer product-related questions

·         Help troubleshoot product issues

·         Answer questions regarding order status

·         Help save the sale when customers call in to cancel an order

·         Take new and/or replacement orders

 

About You:

Prior customer care experience is required. In addition, successful Customer Service Representatives have the following characteristics:

·         Self-motivated

·         Good multitasker

·         Strong communication skills

·         Organized and efficient

·         Understanding and empathetic

·         Reliable

·         Passionate about helping customers

·         Strong computer knowledge

·         Some sales skill preferred

 

It is recommended that you have a computer and equipment meeting at least the following specifications:

·         Headset: USB noise-canceling headset

·         Internet: High-speed, hard-wired internet (no Wi-Fi or satellite)

·         Operating System: Windows 10

·         Processor: Intel Core or Intel Pentium 4

·         Memory: 2GB of RAM

·         Browser: Internet Explorer 11 and latest version of Chrome or Firefox

·         Monitor: Dual monitors, each capable of displaying at least 1024 x 768 pixels

·         Sound: Sound card installed (standard on most computers)

·         Virus Protection: Up-to-date anti-virus software installed

 

NexRep contracts with people in 33 states. The only states we do not currently contract in are: AR, AZ, CA, CO, CT, DC, IL, MA, MD, ME, MO, NJ, NY, OR, RI, VT, WA, and WI. We do not currently contract with anyone outside of the US.

 

Apply Now
Thank you! Your submission has been received!
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Remote Customer Service Representative – Automotive
Contractor

Status: Remote, W-9 (Independent Contractor)

Being an Automotive Customer Representative Agent:

As an Automotive Customer Service Representative, you’ll be taking calls from customers of a leading American online used car retailer. You’ll be the customers’ first line of contact, answering questions, triaging issues, and acting as a customer advocate within the scope of company policies and procedures.

If you’re a skilled customer service representative, good communicator, detail-oriented, able to de-escalate challenging situations, and interested in working from home, this may be a great opportunity for you.

This remote, flexible opportunity pays independent contractors $10.50/hour.

It’s remote and flexible.

You’ll be taking calls and making money from the comfort of your own home.

Plus, you’ll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don’t. You’ll have the freedom to schedule around your own needs, the needs of your family, and the important events in your life.

Hours of operation are 9:00 AM to 8:00 PM ET, Monday through Saturday. You’ll have the flexibility to set your schedule within those hours of operation.

Essential Functions:

  • Answer incoming calls
  • Review customer history as necessary
  • Follow policy and procedure guidelines
  • Act as an advocate for each customer
  • Answer questions regarding product and company details; sales; and refunds, returns, and repairs
  • Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
  • Determine service requirements by working with customers
  • Answer questions regarding product and company details; sales; and refunds, returns, and repairs
  • Follow path of escalation and engage additional support as necessary
  • Place outbound as necessary to obtain needed information and/or resolve customer issues
  • Document information and outcomes as necessary

About You:

Prior customer service experience is required. In addition, successful Automotive Customer Service Representatives have the following characteristics:

  • Excellent customer service skills
  • Strong attention to detail
  • Excellent listening skills
  • Exceptional spoken and written communication skills
  • Strong problem-solving and de-escalation skills
  • Self-motivated and determined
  • Strong typing skills
  • Highly proficient in computer usage and navigating seamlessly between multiple applications
  • Familiarity with CRM systems and practices

To be an Automotive Customer Service Representative, you’ll need a computer and equipment meeting the following specifications, at a minimum:

  • Internet: High-speed, hard-wired internet (no WiFi or satellite)
  • Operating System: Windows 7, Windows 8, Windows 10, Mac OS X Lion (Version 10.7), Mountain Lion (Version 10.8), Mavericks (Version 10.9), Yosemite (Version 10.10), or El Capitan (Version 10.11)
  • Memory: 2GB of RAM
  • Monitor: Dual monitors, each capable of displaying at least 1024 x 768 pixels
  • Sound: Sound card (standard on most computers)
  • Virus Protection: Up-to-date anti-virus software
  • Headset: USB noise-canceling headset

NexRep contracts with people in 33 states. The only states we do not currently contract in are: AR, AZ, CA, CO, CT, DC, IL, MA, MD, ME, MO, NJ, NY, OR, RI, VT, WA, and WI. We do not currently contract with anyone outside of the US.

Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Sales Representative (Remote)
Contractor

Status: Remote, W-9 (Independent Contractor)

Sales opportunities for people that want more freedom and flexibility.

When you combine the convenience of working from home with the flexibility of setting your own schedule, your work/life balance can look however you want it to! As a Sales Representative, you’ll be taking inbound customer calls from the comfort and safety of your own home.

Since these customers have already expressed interest in the products being sold, your role is pretty straightforward; if you can follow a script and bring a friendly voice, you’ll be successful!

What You’ll Be Doing:

You’ll be talking with customers of top direct-to-consumer brands who call after seeing a product ad on TV. Products sold include cookware, other household goods, and apparel. On these calls, you’ll:

  • Answer customer questions, with most answers provided within the script
  • Present offers as they come up in the script
  • Enter customer data into the system
  • Provide a scripted order summary
  • Submit the order

It’s as simple as that! The majority of Sales Representatives are making at least $13/hour, and top earners are making $30-35/hour.

The ultimate flexibility.

You’ll be taking calls and making money from the comfort and safety of your own home.

Plus you’ll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don’t. That means you’ll have the freedom to schedule around your own needs, the needs of your family, and the important events in your life.

Hours of operation are 24/7, giving you complete flexibility to work when it’s best for you. Your work/life balance will be in your control.

What You Need to Be Successful:

Prior inbound sales experience is NOT required. However, you’ll play a critical role in the sales process, so it’s important that you can create exceptional customer experiences and maximize sales opportunities. The most successful Sales Representatives tend to possess the following traits and skills: 

  • Self-motivation
  • Determination to solve problems and meet goals
  • A passion for helping customers
  • Strong communication skills
  • Ability to be assertive, persuasive, and persistent, yet respectful
  • A positive and upbeat attitude
  • Adaptability and resilience
  • Basic computer proficiency

System Requirements:

It is recommended that you have a computer meeting at least the following specifications:

  • Operating System: Windows 8.1 or Windows 10
  • Processor: Intel Core i5 processor 1.7 GHz or Intel Pentium 4 processor 2.4 GHz
  • Memory: 2GB of RAM
  • Browser: Internet Explorer 11 and latest version of Chrome or Firefox
  • Monitor: Dual monitors, each capable of displaying at least 1024 x 768 pixels
  • Sound: Sound card installed (standard on most computers)
  • Virus Protection: Up-to-date anti-virus software installed

NexRep contracts with people in 33 states. The only states we do not currently contract in are: AR, AZ, CA, CO, CT, DC, IL, MA, MD, ME, MO, NJ, NY, OR, RI, VT, WA, and WI. We do not currently contract with anyone outside of the US.

Apply Now

Our open positions

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Customer Service Representative - Remote
Contractor

 

Title: Customer Service Representative – Work from Home

Status: Remote, W-9 (Independent Contractor)

 

Being a Customer Service Representative:

As a Customer Service Representative, you’ll be taking calls from customers of a top direct-to-consumer brand. These customers typically call for assistance with product questions, to get order status updates, or to update their orders.

In some cases, you may need to save the sale or take new orders.

Most customers call in by phone. Some customers email. You may also need to place an occasional outbound call.

This remote, flexible opportunity pays independent contractors $10/hour.

 

It’s remote and flexible.

You’ll be talking with customers and making money while working remotely.

Plus, you’ll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don’t. You’ll have the freedom to schedule around your own needs, the needs of your family, and the important events in your life.

Hours of operation are 9:00 AM to 6:00 PM ET Monday through Saturday. You choose your own schedule within those hours of operation.

 

Essential Functions:

·         Answer incoming calls and emails

·         Occasionally place outbound calls as necessary

·         Review customer history as necessary

·         Follow policy and procedure guidelines

·         Answer product-related questions

·         Help troubleshoot product issues

·         Answer questions regarding order status

·         Help save the sale when customers call in to cancel an order

·         Take new and/or replacement orders

 

About You:

Prior customer care experience is required. In addition, successful Customer Service Representatives have the following characteristics:

·         Self-motivated

·         Good multitasker

·         Strong communication skills

·         Organized and efficient

·         Understanding and empathetic

·         Reliable

·         Passionate about helping customers

·         Strong computer knowledge

·         Some sales skill preferred

 

It is recommended that you have a computer and equipment meeting at least the following specifications:

·         Headset: USB noise-canceling headset

·         Internet: High-speed, hard-wired internet (no Wi-Fi or satellite)

·         Operating System: Windows 10

·         Processor: Intel Core or Intel Pentium 4

·         Memory: 2GB of RAM

·         Browser: Internet Explorer 11 and latest version of Chrome or Firefox

·         Monitor: Dual monitors, each capable of displaying at least 1024 x 768 pixels

·         Sound: Sound card installed (standard on most computers)

·         Virus Protection: Up-to-date anti-virus software installed

 

NexRep contracts with people in 33 states. The only states we do not currently contract in are: AR, AZ, CA, CO, CT, DC, IL, MA, MD, ME, MO, NJ, NY, OR, RI, VT, WA, and WI. We do not currently contract with anyone outside of the US.

 

Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Remote Customer Service Representative – Automotive
Contractor

Status: Remote, W-9 (Independent Contractor)

Being an Automotive Customer Representative Agent:

As an Automotive Customer Service Representative, you’ll be taking calls from customers of a leading American online used car retailer. You’ll be the customers’ first line of contact, answering questions, triaging issues, and acting as a customer advocate within the scope of company policies and procedures.

If you’re a skilled customer service representative, good communicator, detail-oriented, able to de-escalate challenging situations, and interested in working from home, this may be a great opportunity for you.

This remote, flexible opportunity pays independent contractors $10.50/hour.

It’s remote and flexible.

You’ll be taking calls and making money from the comfort of your own home.

Plus, you’ll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don’t. You’ll have the freedom to schedule around your own needs, the needs of your family, and the important events in your life.

Hours of operation are 9:00 AM to 8:00 PM ET, Monday through Saturday. You’ll have the flexibility to set your schedule within those hours of operation.

Essential Functions:

  • Answer incoming calls
  • Review customer history as necessary
  • Follow policy and procedure guidelines
  • Act as an advocate for each customer
  • Answer questions regarding product and company details; sales; and refunds, returns, and repairs
  • Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
  • Determine service requirements by working with customers
  • Answer questions regarding product and company details; sales; and refunds, returns, and repairs
  • Follow path of escalation and engage additional support as necessary
  • Place outbound as necessary to obtain needed information and/or resolve customer issues
  • Document information and outcomes as necessary

About You:

Prior customer service experience is required. In addition, successful Automotive Customer Service Representatives have the following characteristics:

  • Excellent customer service skills
  • Strong attention to detail
  • Excellent listening skills
  • Exceptional spoken and written communication skills
  • Strong problem-solving and de-escalation skills
  • Self-motivated and determined
  • Strong typing skills
  • Highly proficient in computer usage and navigating seamlessly between multiple applications
  • Familiarity with CRM systems and practices

To be an Automotive Customer Service Representative, you’ll need a computer and equipment meeting the following specifications, at a minimum:

  • Internet: High-speed, hard-wired internet (no WiFi or satellite)
  • Operating System: Windows 7, Windows 8, Windows 10, Mac OS X Lion (Version 10.7), Mountain Lion (Version 10.8), Mavericks (Version 10.9), Yosemite (Version 10.10), or El Capitan (Version 10.11)
  • Memory: 2GB of RAM
  • Monitor: Dual monitors, each capable of displaying at least 1024 x 768 pixels
  • Sound: Sound card (standard on most computers)
  • Virus Protection: Up-to-date anti-virus software
  • Headset: USB noise-canceling headset

NexRep contracts with people in 33 states. The only states we do not currently contract in are: AR, AZ, CA, CO, CT, DC, IL, MA, MD, ME, MO, NJ, NY, OR, RI, VT, WA, and WI. We do not currently contract with anyone outside of the US.

Apply Now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Sales Representative (Remote)
Contractor

Status: Remote, W-9 (Independent Contractor)

Sales opportunities for people that want more freedom and flexibility.

When you combine the convenience of working from home with the flexibility of setting your own schedule, your work/life balance can look however you want it to! As a Sales Representative, you’ll be taking inbound customer calls from the comfort and safety of your own home.

Since these customers have already expressed interest in the products being sold, your role is pretty straightforward; if you can follow a script and bring a friendly voice, you’ll be successful!

What You’ll Be Doing:

You’ll be talking with customers of top direct-to-consumer brands who call after seeing a product ad on TV. Products sold include cookware, other household goods, and apparel. On these calls, you’ll:

  • Answer customer questions, with most answers provided within the script
  • Present offers as they come up in the script
  • Enter customer data into the system
  • Provide a scripted order summary
  • Submit the order

It’s as simple as that! The majority of Sales Representatives are making at least $13/hour, and top earners are making $30-35/hour.

The ultimate flexibility.

You’ll be taking calls and making money from the comfort and safety of your own home.

Plus you’ll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don’t. That means you’ll have the freedom to schedule around your own needs, the needs of your family, and the important events in your life.

Hours of operation are 24/7, giving you complete flexibility to work when it’s best for you. Your work/life balance will be in your control.

What You Need to Be Successful:

Prior inbound sales experience is NOT required. However, you’ll play a critical role in the sales process, so it’s important that you can create exceptional customer experiences and maximize sales opportunities. The most successful Sales Representatives tend to possess the following traits and skills: 

  • Self-motivation
  • Determination to solve problems and meet goals
  • A passion for helping customers
  • Strong communication skills
  • Ability to be assertive, persuasive, and persistent, yet respectful
  • A positive and upbeat attitude
  • Adaptability and resilience
  • Basic computer proficiency

System Requirements:

It is recommended that you have a computer meeting at least the following specifications:

  • Operating System: Windows 8.1 or Windows 10
  • Processor: Intel Core i5 processor 1.7 GHz or Intel Pentium 4 processor 2.4 GHz
  • Memory: 2GB of RAM
  • Browser: Internet Explorer 11 and latest version of Chrome or Firefox
  • Monitor: Dual monitors, each capable of displaying at least 1024 x 768 pixels
  • Sound: Sound card installed (standard on most computers)
  • Virus Protection: Up-to-date anti-virus software installed

NexRep contracts with people in 33 states. The only states we do not currently contract in are: AR, AZ, CA, CO, CT, DC, IL, MA, MD, ME, MO, NJ, NY, OR, RI, VT, WA, and WI. We do not currently contract with anyone outside of the US.

Apply Now

Our open positions