Mobilize is the events management and volunteer recruitment platform that connects mission-driven organizations and their supporters. In just 2 years, our platform has helped nearly 2,000 advocacy organizations and political campaigns (including Planned Parenthood Action Fund, the Human Rights Campaign, and 20 Presidential campaigns) sign up over one million supporters for volunteer action and events.
We are committed to building a workplace that reflects the diversity of volunteers and organizations that we exist to serve. We especially encourage women, people who identify as LGBTQ, people of color, and others who are underrepresented in the technology and nonprofit industry to apply.
<div style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"> <p class="p1"><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">The Mobilize Success team is responsible for helping clients </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">get the absolute most out of the Mobilize platform</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">. As we onboard more and more </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">i</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">ndependent </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">organizations</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">, we are looking for an organizing expert to proactively provide clients with th</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">e best experience</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">. This is a part-time, contract position with employment through the election cycle.</span> <span class="thread-422979877493845415937490 author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">We expect the scope the begin at </span><span class="thread-422979877493845415937490 author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">10 </span><span class="thread-422979877493845415937490 author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">hours per week and increase to </span><span class="thread-422979877493845415937490 author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">20</span><span class="thread-422979877493845415937490 author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf"> hours per week by </span><span class="thread-422979877493845415937490 author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">the second quarter</span><span class="thread-422979877493845415937490 author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">.</span><span class="thread-422979877493845415937490 author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z"> </span></p> </div> <div style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"> <div><span class="ace-all-bold-hthree"><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z"><strong><u>What you’ll bring </u></strong></span></span></div> <ul class="listtype-bullet listindent1 list-bullet1"> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">2-4 years of work experience in the advocacy space</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">Experience at a political consulting firm or vendor is a plus but not required </span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">Excellent written and verbal communication skills </span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">Knowledge of the political tech ecosystem</span> <span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z h-lparen">(VAN,</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z"> PDI BSD, Everyaction, ActionKit, etc) preferred but not required </span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">Positive, can-do attitude with a</span> <span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z h-ldquo">“no</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z"> task too low” mentality </span></li> </ul> <div> </div> <div><span class="ace-all-bold-hthree"><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z"><strong><u>Responsibilities </u></strong></span></span></div> <div><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z"><em>Training</em></span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf"><em>, O</em></span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z"><em>nboarding & </em></span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf"><em>user </em></span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z"><em>adoption </em></span></div> <ul class="listtype-bullet listindent1 list-bullet1"> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">Deliver high impact trainings</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf"> to new clients joining the Mobilize network</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z"> </span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">Identify </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">client </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">goals</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf"> and </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">use cases and train on the right features </span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">Help the customer articulate their desired outcome</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">s and target metrics</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">Build custom work plans to guide the client through the onboarding process</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf"> and help them achieve </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">mastering </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">of </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">our platform </span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">Develop customized materials, decks, templates to help clients master the right skills, depending on their unique goals and needs </span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">Manage timelines to quickly achieve account success </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z"> </span></li> </ul> <div> </div> <div><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z"><em>Relationship management</em></span></div> <ul class="listtype-bullet listindent1 list-bullet1"> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">Check in with clients through regularly scheduled meetings, providing value by sharing analytics and use case suggestions </span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">Develop relationships by establishing rapport, conducting in person visits, etc </span></li> </ul> <div> </div> <div><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z"><em>Project management and technical support </em></span></div> <ul class="listtype-bullet listindent1 list-bullet1"> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">Triage IE clients’ support requests including user error issues and potential bugs </span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">Project manage support & product requests, bugs, and rollouts of new features </span></li> </ul> <div> </div> <div><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z"><em>Drive usage & communicate value </em></span></div> <ul class="listtype-bullet listindent1 list-bullet1"> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">Work with clients to meet designated client health metrics with the goal of zero churn rate</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">Intervene with clients who are not meeting client success metrics, working with team members throughout the organization to bring the account back on track </span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">Identify upsell opportunities, surface to partnerships team and assist in the transaction where appropriate and/or necessary </span></li> </ul> <div> </div> <div><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z"><em>Be an advocate for your clients and the users behind the accounts </em></span></div> <ul class="listtype-bullet listindent1 list-bullet1"> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">Surface product pain points, feature requests and needs to the product team </span></li> </ul> <div> </div> <div><span class="ace-all-bold-hthree"><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z"><strong><u>Commitments </u></strong></span></span></div> <ul class="listtype-bullet listindent1 list-bullet1"> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">Team player attitude - no task too low </span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">The success team is the face of the organization. All client facing written and verbal communication should reflect the high quality of work expected throughout the company. </span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">Personal excellence through self-accountability and being receptive to/actively seeking out feedback and coaching from peers and managers </span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">Foster an organizing-focused culture at Mobilize with an enthusiasm for new and unique use cases</span></li> </ul> </div>
<div style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"><span class="ace-all-bold-hthree">As a <strong>Support Associate</strong>, you’ll be responsible for ensuring that our clients’ questions and pain points are resolved quickly and that they have a delightful experience whenever they interact with our support team. </span></div> <div style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"> </div> <div style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z"><strong>You will:</strong></span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z"> Manage our </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">inbound </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">support </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">with </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">an eye towards </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">scaling systems and processes</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">. You’ll</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf"> be on the front lines with our clients — solving their most pressing </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">problems</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf"> and using data to make our systems better and users happier. </span></div> <div style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"> </div> <div style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"><span class="ace-all-bold-hthree"><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z"><strong>Responsibilities: </strong></span></span></div> <ul class="listtype-bullet listindent1 list-bullet1" style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">Respond to </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">inbound support requests with positivity and user empathy</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">Manage our </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">Intercom </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">inbox processes including custom bots, saved responses, routing and auto messages</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">Write </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">user</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">-</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">facing content for our HelpDesk, using data to </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">proactively identify areas for investment</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">Analyze patterns</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z"> and make updates to processes to </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">build </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">the best customer support system in the industry</span></li> </ul> <div style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"> </div> <div style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"><span class="ace-all-bold-hthree"><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z"><strong>You’ll Bring: </strong></span></span></div> <ul class="listtype-bullet listindent1 list-bullet1" style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">3+ years of professional experience </span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">Excellent writing skills</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">Experience working with </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">technical</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z"> teams to resolve pain points. </span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">Proactive, process driven thinking. You’d be excited to dig into data to refine processes and run support tool experiments to find the perfect user flow. </span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">Experience in customer support</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf"> and support tools</span> <span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf h-lparen">(e.g.</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z"> Intercom or Zendesk</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">) is a big plus, but not required</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">Experience with VAN, Everyaction, ActionKit, ActionNetwork, Blue State Digital is a plus</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">, </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">but not required. </span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">Team player attitude. You’ll do whatever it takes to get the job done, to help clients recruit volunteers and reach their goals. No task is too </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">small</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">. </span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">A passion for empowering ordinary people for progressive causes. We’re a mission-driven company, and everything we do is guided by impact. At the end of the day, we’re here to help progressive organizations and campaigns to organize and win.<br /><br /></span></li> </ul> <p style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"><strong>Benefits<br /></strong></p> <ul class="ul1" style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px; margin-top: 0px;"> <li class="li1">Competitive compensation and equity package</li> <li class="li1">Full medical coverage including dental benefits</li> <li class="li1">Unlimited vacation policy</li> <li class="li1">401K benefits</li> </ul> <div style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"> </div> <div style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"><em><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">This position is based in </span><span class="thread-214833284404904942993128 author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">Washington D.C</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">., so you should be here or able to relocate.</span></em></div>
Benefits
<p class="p1" style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;">We are looking for a <strong>Nonprofit Sales Lead </strong>to lead our rapid growth in the sector, acting as a Player-Coach for a new vertical-focused sales team. This is an exciting opportunity to take on an entrepreneurial sales and sales leadership role within a rapidly growing, mission-driven company. <br /><br />This role reports to co-founder and President <a style="text-decoration-line: none; color: #2975ca;" href="https://www.linkedin.com/in/allen-kramer-9810883a/" target="_blank" rel="noopener">Allen Kramer</a><span class="s2">. </span>This role would ideally be based in NYC, but we are open to candidates based in Washington D.C., and remote may be considered for select candidates.<br /><br /></p> <p><strong style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;">What you’ll do:</strong></p> <ul class="ul1" style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px; margin-top: 0px;"> <li class="li1">Develop and manage a sales pipeline to hit sales goals</li> <li class="li1">Build, train and manage a lean, vertical-focused sales team to successfully hit key goals</li> <li class="li1">Continuously refine value proposition, competitive positioning, pricing, collateral, and target segments</li> <li class="li1">Develop and manage channel sales and nonprofit ecosystem relationships</li> <li class="li1">Work with our Product team to ensure that our platform meets the needs of the widest set of nonprofits</li> <li class="li1">Collaborate with our Marketing, Product, BizOps, and Political & Advocacy sales teams to drive key sales results</li> <li class="li1">Sit on the leadership team to help guide overall company strategy and resourcing decisions</li> </ul> <p><br style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;" /><strong style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;">Who you are:</strong></p> <ul class="ul1" style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px; margin-top: 0px;"> <li class="li1">7+ years of experience in sales, sales management or business development</li> <li class="li1">Experience selling to the nonprofit sector</li> <li class="li1">Previous experience working in the nonprofit space would be a plus</li> <li class="li1">Passion for empowering mission-driven organizations with the best events management and volunteer recruitment platform</li> </ul> <p><strong style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"><br />Benefits<br /></strong></p> <ul class="ul1" style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px; margin-top: 0px;"> <li class="li1">Competitive compensation and substantial equity package</li> <li class="li1">Full medical coverage including dental benefits</li> <li class="li1">Unlimited vacation policy</li> <li class="li1">401K benefits</li> </ul>
We are looking for a Nonprofit Sales Lead to lead our rapid growth in the sector, acting as a Player-Coach for a new vertical-focused sales team. This is an exciting opportunity to take on an entrepreneurial sales and sales leadership role within a rapidly growing, mission-driven company.
This role reports to co-founder and President Allen Kramer. This role would ideally be based in NYC, but we are open to candidates based in Washington D.C., and remote may be considered for select candidates.
What you’ll do:
Who you are:
Benefits
<p><span style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;">Interested in working with us, but don't see an open role that's a good fit? Go ahead and send us your resume and we'll keep in touch.</span></p>
Interested in working with us, but don't see an open role that's a good fit? Go ahead and send us your resume and we'll keep in touch.
<div style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"> <p class="p1"><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">The Mobilize Success team is responsible for helping clients </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">get the absolute most out of the Mobilize platform</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">. The role of a <strong>Client Success Manager</strong> is to proactively provide clients with the right experience to meet their desired outcomes in each phase of the customer life cycle. </span> </p> </div> <div style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"> </div> <div style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"><span class="ace-all-bold-hthree"><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z"><strong><u>What you’ll bring </u></strong></span></span></div> <ul class="listtype-bullet listindent1 list-bullet1" style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">2-4 years of work experience </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">in </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">electoral or issue campaign</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">s</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">, political consulting firm</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">s</span> <span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">and/or</span> <span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">technology </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">vendor</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">s</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">Excellent written and verbal communication skills </span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">Previous experience in a client facing role preferred </span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">Knowledge of the political tech ecosystem</span> <span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z h-lparen">(VAN,</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z"> Everyaction</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">, </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">PDI</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">,</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z"> BSD, ActionKit, etc)</span> <span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">preferred</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">, </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">but not required </span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">Team player attitude - no task is too low </span></li> </ul> <div style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"><span class="ace-all-bold-hthree"><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z"><strong><u>Responsibilities </u></strong></span></span></div> <div style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z"><em>Training</em></span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf"><em>, O</em></span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z"><em>nboarding & </em></span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf"><em>user </em></span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z"><em>adoption </em></span></div> <ul class="listtype-bullet listindent1 list-bullet1" style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">Deliver high impact trainings</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf"> to new clients joining the Mobilize network</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z"> </span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">Surface client </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">goals</span> <span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">and </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxvz75zd6pz72zz67z6z90zx2z122z5z80zz87zur6ijb5z66zy8wz89z4qz80zx">relevant </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">use cases </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">to lead customized </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">train</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">ings</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">Build custom work plans to guide the client through the onboarding process</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf"> and help them </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxvz75zd6pz72zz67z6z90zx2z122z5z80zz87zur6ijb5z66zy8wz89z4qz80zx">master </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">our platform </span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">Manage timelines to quickly achieve account success </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z"> </span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">Troubleshoot inbound support requests using Intercom</span></li> </ul> <div style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z"><em>Relationship Management and Strategic Partnership</em></span></div> <ul class="listtype-bullet listindent1 list-bullet1" style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">Serve as</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z"> the</span> <span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">point person for </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">specific accounts</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">Establish meaningful personal relationships with client stakeholders and individual users associated with your accounts</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">Meet with clients regularly — uncovering use cases, sharing insights and suggesting best practices </span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">M</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">anage support </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxvz75zd6pz72zz67z6z90zx2z122z5z80zz87zur6ijb5z66zy8wz89z4qz80zx">and</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z"> product requests, bugs, and </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxvz75zd6pz72zz67z6z90zx2z122z5z80zz87zur6ijb5z66zy8wz89z4qz80zx">adoption</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z"> of new features </span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">Build publishable case studies to highlight </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">successful </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">use cases </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">for other partners and prospective clients</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">Advocate for your clients and the users behind the account by surfacing product requests and pain points to the product and engineering team</span></li> </ul> <p style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"><strong><br />Benefits<br /></strong></p> <ul class="ul1" style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px; margin-top: 0px;"> <li class="li1">Competitive compensation and equity package</li> <li class="li1">Full medical coverage including dental benefits</li> <li class="li1">Unlimited vacation policy</li> <li class="li1">401K benefits</li> </ul>
Benefits
<div style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"> </div> <div style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;">We are looking for a stellar <span class="c-mrkdwn__highlight">extern</span> for 3-6 months to help us build out our sales and customer success operations. Example initiatives include: </div> <div style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"><br />- Defining and implementing standard processes for outreach to potential partners<br />- Defining and beginning to track key performance management metrics across both teams<br />- Standing up mechanisms for triaging partner requests based on urgency of issue and importance of partner<br />- Identifying most common partner questions and configuring automated responses</div> <div style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"> </div> <div style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"><span class="ace-all-bold-hthree"><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxvz75zd6pz72zz67z6z90zx2z122z5z80zz87zur6ijb5z66zy8wz89z4qz80zx"><strong>Who you are</strong></span></span></div> <ul class="listtype-bullet listindent1 list-bullet1" style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"> <li>A management consultant for 1-2 years who can operate fairly independently </li> <li>Experience on sales or customer service operations transformations</li> </ul> <div style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"><span class="ace-all-bold-hthree"><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxvz75zd6pz72zz67z6z90zx2z122z5z80zz87zur6ijb5z66zy8wz89z4qz80zx"><strong>Logistics</strong></span></span></div> <ul class="listtype-bullet listindent1 list-bullet1" style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxvz75zd6pz72zz67z6z90zx2z122z5z80zz87zur6ijb5z66zy8wz89z4qz80zx">This role is located in Washington, DC or New York City</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxvz75zd6pz72zz67z6z90zx2z122z5z80zz87zur6ijb5z66zy8wz89z4qz80zx">Salary range is $5,000-$7,500 per month</span></li> </ul>
<div style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf"><br class="Apple-interchange-newline" />We’re bringing on a</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxvz75zd6pz72zz67z6z90zx2z122z5z80zz87zur6ijb5z66zy8wz89z4qz80zx"> contract</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf"> Recruiter to partner with our hiring managers to source and evaluate talent across our teams </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxvz75zd6pz72zz67z6z90zx2z122z5z80zz87zur6ijb5z66zy8wz89z4qz80zx">over the next 3-6 months. </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">This role is an exciting opportunity to be part of a fast-growing, progressive start-up, and use your skills to build something awesome together. </span></div> <div style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"> </div> <div style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"><span class="ace-all-bold-hthree"><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvz79zvrgz79z57uz88zz67z225z89z4j11z77zz87zdz87zz82zz71zz65zz67zz78z2lz82z"><strong>You will:</strong></span></span></div> <ul class="listtype-bullet listindent1 list-bullet1" style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"> <li>Design and execute customized, full-cycle hiring plans together with our hiring managers</li> <li>Find and engage stellar candidates by employing creative sourcing techniques</li> <li>Manage the end-to-end candidate experience</li> <li>Work with our head of marketing to build our employer brand</li> <li>Regularly oversee and manage pipeline activity and report progress to data-centric hiring managers</li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxvz75zd6pz72zz67z6z90zx2z122z5z80zz87zur6ijb5z66zy8wz89z4qz80zx">Administer our Applicant Tracking System</span> <span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxvz75zd6pz72zz67z6z90zx2z122z5z80zz87zur6ijb5z66zy8wz89z4qz80zx h-lparen">(Greenhouse) </span></li> </ul> <div style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"> </div> <div style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"><span class="ace-all-bold-hthree"><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvz79zvrgz79z57uz88zz67z225z89z4j11z77zz87zdz87zz82zz71zz65zz67zz78z2lz82z"><strong>Who you are:</strong></span></span></div> <ul class="listtype-bullet listindent1 list-bullet1" style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxvz75zd6pz72zz67z6z90zx2z122z5z80zz87zur6ijb5z66zy8wz89z4qz80zx">D</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvz79zvrgz79z57uz88zz67z225z89z4j11z77zz87zdz87zz82zz71zz65zz67zz78z2lz82z">eeply care abo</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxvz75zd6pz72zz67z6z90zx2z122z5z80zz87zur6ijb5z66zy8wz89z4qz80zx">ut matching people to the right role</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxvz75zd6pz72zz67z6z90zx2z122z5z80zz87zur6ijb5z66zy8wz89z4qz80zx">A creative and relentless sourcer</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">Motivated by our mission to support progressive campaigns and causes</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxvz75zd6pz72zz67z6z90zx2z122z5z80zz87zur6ijb5z66zy8wz89z4qz80zx">Self-directed, detail-oriented, problem solver with a burning desire to contribute to the organization's reputation and success</span></li> </ul> <div style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"> </div> <div style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvz79zvrgz79z57uz88zz67z225z89z4j11z77zz87zdz87zz82zz71zz65zz67zz78z2lz82z">This position is based in New York City</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxvz75zd6pz72zz67z6z90zx2z122z5z80zz87zur6ijb5z66zy8wz89z4qz80zx">.</span></div>
<div style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxvz75zd6pz72zz67z6z90zx2z122z5z80zz87zur6ijb5z66zy8wz89z4qz80zx">As a </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxvz75zd6pz72zz67z6z90zx2z122z5z80zz87zur6ijb5z66zy8wz89z4qz80zx"><strong>Summer Legal Associate</strong></span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxvz75zd6pz72zz67z6z90zx2z122z5z80zz87zur6ijb5z66zy8wz89z4qz80zx">, you will help us supercharge our growth by negotiating contracts and helping optimize the process. Additionally, you will ensure we grow responsibly by working closely with our counsel to set up policies and processes for protecting our users’ data privacy rights. </span></div> <div style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"> </div> <div style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"><span class="ace-all-bold-hthree"><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxvz75zd6pz72zz67z6z90zx2z122z5z80zz87zur6ijb5z66zy8wz89z4qz80zx"><strong>What you’ll do</strong></span></span></div> <ul class="listtype-bullet listindent1 list-bullet1" style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxvz75zd6pz72zz67z6z90zx2z122z5z80zz87zur6ijb5z66zy8wz89z4qz80zx">Work with our partnerships team to negotiate contracts with potential clients</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxvz75zd6pz72zz67z6z90zx2z122z5z80zz87zur6ijb5z66zy8wz89z4qz80zx">Stand up a streamlined contracts process</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxvz75zd6pz72zz67z6z90zx2z122z5z80zz87zur6ijb5z66zy8wz89z4qz80zx">Research and synthesize data privacy regulations, including highlighting the implications to Mobilize’s platform</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxvz75zd6pz72zz67z6z90zx2z122z5z80zz87zur6ijb5z66zy8wz89z4qz80zx">Lead the effort to re-design contracts, user terms of service and operational processes to comply with new data privacy regulations</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxvz75zd6pz72zz67z6z90zx2z122z5z80zz87zur6ijb5z66zy8wz89z4qz80zx">Be the team’s subject matter expert on our contract and data privacy regulations </span></li> </ul> <div style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"><span class="ace-all-bold-hthree"><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxvz75zd6pz72zz67z6z90zx2z122z5z80zz87zur6ijb5z66zy8wz89z4qz80zx"><strong>Who you are</strong></span></span></div> <ul class="listtype-bullet listindent1 list-bullet1" style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxvz75zd6pz72zz67z6z90zx2z122z5z80zz87zur6ijb5z66zy8wz89z4qz80zx">1 or 2L with a passion for data privacy </span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxvz75zd6pz72zz67z6z90zx2z122z5z80zz87zur6ijb5z66zy8wz89z4qz80zx">Have 2-3 years of work experience prior to law school</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxvz75zd6pz72zz67z6z90zx2z122z5z80zz87zur6ijb5z66zy8wz89z4qz80zx">Able to manage different projects at once</span></li> </ul> <div style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"><span class="ace-all-bold-hthree"><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxvz75zd6pz72zz67z6z90zx2z122z5z80zz87zur6ijb5z66zy8wz89z4qz80zx"><strong>Logistics</strong></span></span></div> <ul class="listtype-bullet listindent1 list-bullet1" style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxvz75zd6pz72zz67z6z90zx2z122z5z80zz87zur6ijb5z66zy8wz89z4qz80zx">This role is located in New York City</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxvz75zd6pz72zz67z6z90zx2z122z5z80zz87zur6ijb5z66zy8wz89z4qz80zx">This role is unpaid</span></li> </ul>
<div style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"> <p class="p1"><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">The Mobilize Success team is responsible for helping clients </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">get the absolute most out of the Mobilize platform</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">. As we onboard more and more </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">i</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">ndependent </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">organizations</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">, we are looking for an organizing expert to proactively provide clients with th</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">e best experience</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">. This is a part-time, contract position with employment through the election cycle.</span> <span class="thread-422979877493845415937490 author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">We expect the scope the begin at </span><span class="thread-422979877493845415937490 author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">10 </span><span class="thread-422979877493845415937490 author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">hours per week and increase to </span><span class="thread-422979877493845415937490 author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">20</span><span class="thread-422979877493845415937490 author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf"> hours per week by </span><span class="thread-422979877493845415937490 author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">the second quarter</span><span class="thread-422979877493845415937490 author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">.</span><span class="thread-422979877493845415937490 author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z"> </span></p> </div> <div style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"> <div><span class="ace-all-bold-hthree"><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z"><strong><u>What you’ll bring </u></strong></span></span></div> <ul class="listtype-bullet listindent1 list-bullet1"> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">2-4 years of work experience in the advocacy space</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">Experience at a political consulting firm or vendor is a plus but not required </span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">Excellent written and verbal communication skills </span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">Knowledge of the political tech ecosystem</span> <span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z h-lparen">(VAN,</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z"> PDI BSD, Everyaction, ActionKit, etc) preferred but not required </span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">Positive, can-do attitude with a</span> <span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z h-ldquo">“no</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z"> task too low” mentality </span></li> </ul> <div> </div> <div><span class="ace-all-bold-hthree"><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z"><strong><u>Responsibilities </u></strong></span></span></div> <div><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z"><em>Training</em></span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf"><em>, O</em></span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z"><em>nboarding & </em></span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf"><em>user </em></span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z"><em>adoption </em></span></div> <ul class="listtype-bullet listindent1 list-bullet1"> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">Deliver high impact trainings</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf"> to new clients joining the Mobilize network</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z"> </span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">Identify </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">client </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">goals</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf"> and </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">use cases and train on the right features </span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">Help the customer articulate their desired outcome</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">s and target metrics</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">Build custom work plans to guide the client through the onboarding process</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf"> and help them achieve </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">mastering </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">of </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">our platform </span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">Develop customized materials, decks, templates to help clients master the right skills, depending on their unique goals and needs </span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">Manage timelines to quickly achieve account success </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z"> </span></li> </ul> <div> </div> <div><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z"><em>Relationship management</em></span></div> <ul class="listtype-bullet listindent1 list-bullet1"> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">Check in with clients through regularly scheduled meetings, providing value by sharing analytics and use case suggestions </span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">Develop relationships by establishing rapport, conducting in person visits, etc </span></li> </ul> <div> </div> <div><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z"><em>Project management and technical support </em></span></div> <ul class="listtype-bullet listindent1 list-bullet1"> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">Triage IE clients’ support requests including user error issues and potential bugs </span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">Project manage support & product requests, bugs, and rollouts of new features </span></li> </ul> <div> </div> <div><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z"><em>Drive usage & communicate value </em></span></div> <ul class="listtype-bullet listindent1 list-bullet1"> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">Work with clients to meet designated client health metrics with the goal of zero churn rate</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">Intervene with clients who are not meeting client success metrics, working with team members throughout the organization to bring the account back on track </span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">Identify upsell opportunities, surface to partnerships team and assist in the transaction where appropriate and/or necessary </span></li> </ul> <div> </div> <div><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z"><em>Be an advocate for your clients and the users behind the accounts </em></span></div> <ul class="listtype-bullet listindent1 list-bullet1"> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">Surface product pain points, feature requests and needs to the product team </span></li> </ul> <div> </div> <div><span class="ace-all-bold-hthree"><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z"><strong><u>Commitments </u></strong></span></span></div> <ul class="listtype-bullet listindent1 list-bullet1"> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">Team player attitude - no task too low </span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">The success team is the face of the organization. All client facing written and verbal communication should reflect the high quality of work expected throughout the company. </span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">Personal excellence through self-accountability and being receptive to/actively seeking out feedback and coaching from peers and managers </span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">Foster an organizing-focused culture at Mobilize with an enthusiasm for new and unique use cases</span></li> </ul> </div>
<div style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"><span class="ace-all-bold-hthree">As a <strong>Support Associate</strong>, you’ll be responsible for ensuring that our clients’ questions and pain points are resolved quickly and that they have a delightful experience whenever they interact with our support team. </span></div> <div style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"> </div> <div style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z"><strong>You will:</strong></span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z"> Manage our </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">inbound </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">support </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">with </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">an eye towards </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">scaling systems and processes</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">. You’ll</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf"> be on the front lines with our clients — solving their most pressing </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">problems</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf"> and using data to make our systems better and users happier. </span></div> <div style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"> </div> <div style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"><span class="ace-all-bold-hthree"><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z"><strong>Responsibilities: </strong></span></span></div> <ul class="listtype-bullet listindent1 list-bullet1" style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">Respond to </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">inbound support requests with positivity and user empathy</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">Manage our </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">Intercom </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">inbox processes including custom bots, saved responses, routing and auto messages</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">Write </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">user</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">-</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">facing content for our HelpDesk, using data to </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">proactively identify areas for investment</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">Analyze patterns</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z"> and make updates to processes to </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">build </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">the best customer support system in the industry</span></li> </ul> <div style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"> </div> <div style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"><span class="ace-all-bold-hthree"><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z"><strong>You’ll Bring: </strong></span></span></div> <ul class="listtype-bullet listindent1 list-bullet1" style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">3+ years of professional experience </span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">Excellent writing skills</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">Experience working with </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">technical</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z"> teams to resolve pain points. </span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">Proactive, process driven thinking. You’d be excited to dig into data to refine processes and run support tool experiments to find the perfect user flow. </span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">Experience in customer support</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf"> and support tools</span> <span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf h-lparen">(e.g.</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z"> Intercom or Zendesk</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">) is a big plus, but not required</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">Experience with VAN, Everyaction, ActionKit, ActionNetwork, Blue State Digital is a plus</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">, </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">but not required. </span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">Team player attitude. You’ll do whatever it takes to get the job done, to help clients recruit volunteers and reach their goals. No task is too </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">small</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">. </span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">A passion for empowering ordinary people for progressive causes. We’re a mission-driven company, and everything we do is guided by impact. At the end of the day, we’re here to help progressive organizations and campaigns to organize and win.<br /><br /></span></li> </ul> <p style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"><strong>Benefits<br /></strong></p> <ul class="ul1" style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px; margin-top: 0px;"> <li class="li1">Competitive compensation and equity package</li> <li class="li1">Full medical coverage including dental benefits</li> <li class="li1">Unlimited vacation policy</li> <li class="li1">401K benefits</li> </ul> <div style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"> </div> <div style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"><em><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">This position is based in </span><span class="thread-214833284404904942993128 author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">Washington D.C</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">., so you should be here or able to relocate.</span></em></div>
Benefits
<p class="p1" style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;">We are looking for a <strong>Nonprofit Sales Lead </strong>to lead our rapid growth in the sector, acting as a Player-Coach for a new vertical-focused sales team. This is an exciting opportunity to take on an entrepreneurial sales and sales leadership role within a rapidly growing, mission-driven company. <br /><br />This role reports to co-founder and President <a style="text-decoration-line: none; color: #2975ca;" href="https://www.linkedin.com/in/allen-kramer-9810883a/" target="_blank" rel="noopener">Allen Kramer</a><span class="s2">. </span>This role would ideally be based in NYC, but we are open to candidates based in Washington D.C., and remote may be considered for select candidates.<br /><br /></p> <p><strong style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;">What you’ll do:</strong></p> <ul class="ul1" style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px; margin-top: 0px;"> <li class="li1">Develop and manage a sales pipeline to hit sales goals</li> <li class="li1">Build, train and manage a lean, vertical-focused sales team to successfully hit key goals</li> <li class="li1">Continuously refine value proposition, competitive positioning, pricing, collateral, and target segments</li> <li class="li1">Develop and manage channel sales and nonprofit ecosystem relationships</li> <li class="li1">Work with our Product team to ensure that our platform meets the needs of the widest set of nonprofits</li> <li class="li1">Collaborate with our Marketing, Product, BizOps, and Political & Advocacy sales teams to drive key sales results</li> <li class="li1">Sit on the leadership team to help guide overall company strategy and resourcing decisions</li> </ul> <p><br style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;" /><strong style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;">Who you are:</strong></p> <ul class="ul1" style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px; margin-top: 0px;"> <li class="li1">7+ years of experience in sales, sales management or business development</li> <li class="li1">Experience selling to the nonprofit sector</li> <li class="li1">Previous experience working in the nonprofit space would be a plus</li> <li class="li1">Passion for empowering mission-driven organizations with the best events management and volunteer recruitment platform</li> </ul> <p><strong style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"><br />Benefits<br /></strong></p> <ul class="ul1" style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px; margin-top: 0px;"> <li class="li1">Competitive compensation and substantial equity package</li> <li class="li1">Full medical coverage including dental benefits</li> <li class="li1">Unlimited vacation policy</li> <li class="li1">401K benefits</li> </ul>
We are looking for a Nonprofit Sales Lead to lead our rapid growth in the sector, acting as a Player-Coach for a new vertical-focused sales team. This is an exciting opportunity to take on an entrepreneurial sales and sales leadership role within a rapidly growing, mission-driven company.
This role reports to co-founder and President Allen Kramer. This role would ideally be based in NYC, but we are open to candidates based in Washington D.C., and remote may be considered for select candidates.
What you’ll do:
Who you are:
Benefits
<p><span style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;">Interested in working with us, but don't see an open role that's a good fit? Go ahead and send us your resume and we'll keep in touch.</span></p>
Interested in working with us, but don't see an open role that's a good fit? Go ahead and send us your resume and we'll keep in touch.
<div style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"> <p class="p1"><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">The Mobilize Success team is responsible for helping clients </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">get the absolute most out of the Mobilize platform</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">. The role of a <strong>Client Success Manager</strong> is to proactively provide clients with the right experience to meet their desired outcomes in each phase of the customer life cycle. </span> </p> </div> <div style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"> </div> <div style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"><span class="ace-all-bold-hthree"><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z"><strong><u>What you’ll bring </u></strong></span></span></div> <ul class="listtype-bullet listindent1 list-bullet1" style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">2-4 years of work experience </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">in </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">electoral or issue campaign</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">s</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">, political consulting firm</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">s</span> <span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">and/or</span> <span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">technology </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">vendor</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">s</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">Excellent written and verbal communication skills </span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">Previous experience in a client facing role preferred </span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">Knowledge of the political tech ecosystem</span> <span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z h-lparen">(VAN,</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z"> Everyaction</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">, </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">PDI</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">,</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z"> BSD, ActionKit, etc)</span> <span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">preferred</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">, </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">but not required </span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">Team player attitude - no task is too low </span></li> </ul> <div style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"><span class="ace-all-bold-hthree"><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z"><strong><u>Responsibilities </u></strong></span></span></div> <div style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z"><em>Training</em></span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf"><em>, O</em></span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z"><em>nboarding & </em></span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf"><em>user </em></span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z"><em>adoption </em></span></div> <ul class="listtype-bullet listindent1 list-bullet1" style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">Deliver high impact trainings</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf"> to new clients joining the Mobilize network</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z"> </span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">Surface client </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">goals</span> <span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">and </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxvz75zd6pz72zz67z6z90zx2z122z5z80zz87zur6ijb5z66zy8wz89z4qz80zx">relevant </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">use cases </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">to lead customized </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">train</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">ings</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">Build custom work plans to guide the client through the onboarding process</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf"> and help them </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxvz75zd6pz72zz67z6z90zx2z122z5z80zz87zur6ijb5z66zy8wz89z4qz80zx">master </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">our platform </span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">Manage timelines to quickly achieve account success </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z"> </span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">Troubleshoot inbound support requests using Intercom</span></li> </ul> <div style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z"><em>Relationship Management and Strategic Partnership</em></span></div> <ul class="listtype-bullet listindent1 list-bullet1" style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">Serve as</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z"> the</span> <span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">point person for </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">specific accounts</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">Establish meaningful personal relationships with client stakeholders and individual users associated with your accounts</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">Meet with clients regularly — uncovering use cases, sharing insights and suggesting best practices </span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">M</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">anage support </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxvz75zd6pz72zz67z6z90zx2z122z5z80zz87zur6ijb5z66zy8wz89z4qz80zx">and</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z"> product requests, bugs, and </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxvz75zd6pz72zz67z6z90zx2z122z5z80zz87zur6ijb5z66zy8wz89z4qz80zx">adoption</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z"> of new features </span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">Build publishable case studies to highlight </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">successful </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">use cases </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">for other partners and prospective clients</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuq1jkz83zilvz122zz65zyz71zz88zjuz78z3z80zwuxz82zz122zz72zhz70z0nz82z">Advocate for your clients and the users behind the account by surfacing product requests and pain points to the product and engineering team</span></li> </ul> <p style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"><strong><br />Benefits<br /></strong></p> <ul class="ul1" style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px; margin-top: 0px;"> <li class="li1">Competitive compensation and equity package</li> <li class="li1">Full medical coverage including dental benefits</li> <li class="li1">Unlimited vacation policy</li> <li class="li1">401K benefits</li> </ul>
Benefits
<div style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"> </div> <div style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;">We are looking for a stellar <span class="c-mrkdwn__highlight">extern</span> for 3-6 months to help us build out our sales and customer success operations. Example initiatives include: </div> <div style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"><br />- Defining and implementing standard processes for outreach to potential partners<br />- Defining and beginning to track key performance management metrics across both teams<br />- Standing up mechanisms for triaging partner requests based on urgency of issue and importance of partner<br />- Identifying most common partner questions and configuring automated responses</div> <div style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"> </div> <div style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"><span class="ace-all-bold-hthree"><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxvz75zd6pz72zz67z6z90zx2z122z5z80zz87zur6ijb5z66zy8wz89z4qz80zx"><strong>Who you are</strong></span></span></div> <ul class="listtype-bullet listindent1 list-bullet1" style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"> <li>A management consultant for 1-2 years who can operate fairly independently </li> <li>Experience on sales or customer service operations transformations</li> </ul> <div style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"><span class="ace-all-bold-hthree"><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxvz75zd6pz72zz67z6z90zx2z122z5z80zz87zur6ijb5z66zy8wz89z4qz80zx"><strong>Logistics</strong></span></span></div> <ul class="listtype-bullet listindent1 list-bullet1" style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxvz75zd6pz72zz67z6z90zx2z122z5z80zz87zur6ijb5z66zy8wz89z4qz80zx">This role is located in Washington, DC or New York City</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxvz75zd6pz72zz67z6z90zx2z122z5z80zz87zur6ijb5z66zy8wz89z4qz80zx">Salary range is $5,000-$7,500 per month</span></li> </ul>
<div style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf"><br class="Apple-interchange-newline" />We’re bringing on a</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxvz75zd6pz72zz67z6z90zx2z122z5z80zz87zur6ijb5z66zy8wz89z4qz80zx"> contract</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf"> Recruiter to partner with our hiring managers to source and evaluate talent across our teams </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxvz75zd6pz72zz67z6z90zx2z122z5z80zz87zur6ijb5z66zy8wz89z4qz80zx">over the next 3-6 months. </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">This role is an exciting opportunity to be part of a fast-growing, progressive start-up, and use your skills to build something awesome together. </span></div> <div style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"> </div> <div style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"><span class="ace-all-bold-hthree"><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvz79zvrgz79z57uz88zz67z225z89z4j11z77zz87zdz87zz82zz71zz65zz67zz78z2lz82z"><strong>You will:</strong></span></span></div> <ul class="listtype-bullet listindent1 list-bullet1" style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"> <li>Design and execute customized, full-cycle hiring plans together with our hiring managers</li> <li>Find and engage stellar candidates by employing creative sourcing techniques</li> <li>Manage the end-to-end candidate experience</li> <li>Work with our head of marketing to build our employer brand</li> <li>Regularly oversee and manage pipeline activity and report progress to data-centric hiring managers</li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxvz75zd6pz72zz67z6z90zx2z122z5z80zz87zur6ijb5z66zy8wz89z4qz80zx">Administer our Applicant Tracking System</span> <span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxvz75zd6pz72zz67z6z90zx2z122z5z80zz87zur6ijb5z66zy8wz89z4qz80zx h-lparen">(Greenhouse) </span></li> </ul> <div style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"> </div> <div style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"><span class="ace-all-bold-hthree"><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvz79zvrgz79z57uz88zz67z225z89z4j11z77zz87zdz87zz82zz71zz65zz67zz78z2lz82z"><strong>Who you are:</strong></span></span></div> <ul class="listtype-bullet listindent1 list-bullet1" style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxvz75zd6pz72zz67z6z90zx2z122z5z80zz87zur6ijb5z66zy8wz89z4qz80zx">D</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvz79zvrgz79z57uz88zz67z225z89z4j11z77zz87zdz87zz82zz71zz65zz67zz78z2lz82z">eeply care abo</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxvz75zd6pz72zz67z6z90zx2z122z5z80zz87zur6ijb5z66zy8wz89z4qz80zx">ut matching people to the right role</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxvz75zd6pz72zz67z6z90zx2z122z5z80zz87zur6ijb5z66zy8wz89z4qz80zx">A creative and relentless sourcer</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvugf4z87zz85zz83zz84zz83zz78zoz66zaamz79zz80z0qz75z5z88zwz65z2z75zz66zz90zz69zf">Motivated by our mission to support progressive campaigns and causes</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxvz75zd6pz72zz67z6z90zx2z122z5z80zz87zur6ijb5z66zy8wz89z4qz80zx">Self-directed, detail-oriented, problem solver with a burning desire to contribute to the organization's reputation and success</span></li> </ul> <div style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"> </div> <div style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvz79zvrgz79z57uz88zz67z225z89z4j11z77zz87zdz87zz82zz71zz65zz67zz78z2lz82z">This position is based in New York City</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxvz75zd6pz72zz67z6z90zx2z122z5z80zz87zur6ijb5z66zy8wz89z4qz80zx">.</span></div>
<div style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxvz75zd6pz72zz67z6z90zx2z122z5z80zz87zur6ijb5z66zy8wz89z4qz80zx">As a </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxvz75zd6pz72zz67z6z90zx2z122z5z80zz87zur6ijb5z66zy8wz89z4qz80zx"><strong>Summer Legal Associate</strong></span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxvz75zd6pz72zz67z6z90zx2z122z5z80zz87zur6ijb5z66zy8wz89z4qz80zx">, you will help us supercharge our growth by negotiating contracts and helping optimize the process. Additionally, you will ensure we grow responsibly by working closely with our counsel to set up policies and processes for protecting our users’ data privacy rights. </span></div> <div style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"> </div> <div style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"><span class="ace-all-bold-hthree"><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxvz75zd6pz72zz67z6z90zx2z122z5z80zz87zur6ijb5z66zy8wz89z4qz80zx"><strong>What you’ll do</strong></span></span></div> <ul class="listtype-bullet listindent1 list-bullet1" style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxvz75zd6pz72zz67z6z90zx2z122z5z80zz87zur6ijb5z66zy8wz89z4qz80zx">Work with our partnerships team to negotiate contracts with potential clients</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxvz75zd6pz72zz67z6z90zx2z122z5z80zz87zur6ijb5z66zy8wz89z4qz80zx">Stand up a streamlined contracts process</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxvz75zd6pz72zz67z6z90zx2z122z5z80zz87zur6ijb5z66zy8wz89z4qz80zx">Research and synthesize data privacy regulations, including highlighting the implications to Mobilize’s platform</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxvz75zd6pz72zz67z6z90zx2z122z5z80zz87zur6ijb5z66zy8wz89z4qz80zx">Lead the effort to re-design contracts, user terms of service and operational processes to comply with new data privacy regulations</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxvz75zd6pz72zz67z6z90zx2z122z5z80zz87zur6ijb5z66zy8wz89z4qz80zx">Be the team’s subject matter expert on our contract and data privacy regulations </span></li> </ul> <div style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"><span class="ace-all-bold-hthree"><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxvz75zd6pz72zz67z6z90zx2z122z5z80zz87zur6ijb5z66zy8wz89z4qz80zx"><strong>Who you are</strong></span></span></div> <ul class="listtype-bullet listindent1 list-bullet1" style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxvz75zd6pz72zz67z6z90zx2z122z5z80zz87zur6ijb5z66zy8wz89z4qz80zx">1 or 2L with a passion for data privacy </span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxvz75zd6pz72zz67z6z90zx2z122z5z80zz87zur6ijb5z66zy8wz89z4qz80zx">Have 2-3 years of work experience prior to law school</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxvz75zd6pz72zz67z6z90zx2z122z5z80zz87zur6ijb5z66zy8wz89z4qz80zx">Able to manage different projects at once</span></li> </ul> <div style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"><span class="ace-all-bold-hthree"><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxvz75zd6pz72zz67z6z90zx2z122z5z80zz87zur6ijb5z66zy8wz89z4qz80zx"><strong>Logistics</strong></span></span></div> <ul class="listtype-bullet listindent1 list-bullet1" style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxvz75zd6pz72zz67z6z90zx2z122z5z80zz87zur6ijb5z66zy8wz89z4qz80zx">This role is located in New York City</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxvz75zd6pz72zz67z6z90zx2z122z5z80zz87zur6ijb5z66zy8wz89z4qz80zx">This role is unpaid</span></li> </ul>