Events, Volunteer Recruiting, Technology

Mobilize

Website

Events, Volunteer Recruiting, Technology

Mobilize

Website

About us

Mobilize is the events management and volunteer recruitment platform that connects mission-driven organizations and their supporters. In just 2 years, our platform has helped nearly 2,000 advocacy organizations and political campaigns (including Planned Parenthood Action Fund, the Human Rights Campaign, and 20 Presidential campaigns) sign up over one million supporters for volunteer action and events.

Our work culture

We are committed to building a workplace that reflects the diversity of volunteers and organizations that we exist to serve. We especially encourage women, people who identify as LGBTQ, people of color, and others who are underrepresented in the technology and nonprofit industry to apply.

Option to work from home

Sign language interpreters

Allow a self-paced workload

Service animals allowed

Provide an ergonomic workstation

Accessible parking spot

Ramp and/or elevator

Flexible work and leave schedule

Accessible restroom

Sensitivity training for coworkers

Accessible computer software

On-site counseling

Screen reader software

Fragrance-free workplace

Our open positions

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Part-Time Success Specialist

Part-Time

Other

<div style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"> The Mobilize Success team is responsible for helping clients get the absolute most out of the Mobilize platform. As we onboard more and more independent organizations, we are looking for an organizing expert to proactively provide clients with the best experience. This is a part-time, contract position with employment through the election cycle. We expect the scope the begin at  10 hours per week and increase to 20 hours per week by the second quarter.  </div> <div style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;"> <div>What you’ll bring </div> <ul class="listtype-bullet listindent1 list-bullet1"> <li>2-4 years of work experience in the advocacy space</li> <li>Experience at a political consulting firm or vendor is a plus but not required </li> <li>Excellent written and verbal communication skills </li> <li>Knowledge of the political tech ecosystem (VAN, PDI BSD, Everyaction, ActionKit, etc) preferred but not required </li> <li>Positive, can-do attitude with a “no task too low” mentality </li> </ul> <div> </div> <div>Responsibilities </div> <div>Training, Onboarding & user adoption </div> <ul class="listtype-bullet listindent1 list-bullet1"> <li>Deliver high impact trainings to new clients joining the Mobilize network </li> <li>Identify client goals and use cases and train on the right features </li> <li>Help the customer articulate their desired outcomes and target metrics</li> <li>Build custom work plans to guide the client through the onboarding process and help them achieve mastering of our platform </li> <li>Develop customized materials, decks, templates to help clients master the right skills, depending on their unique goals and needs </li> <li>Manage timelines to quickly achieve account success  </li> </ul> <div> </div> <div>Relationship management</div> <ul class="listtype-bullet listindent1 list-bullet1"> <li>Check in with clients through regularly scheduled meetings, providing value by sharing analytics and use case suggestions </li> <li>Develop relationships by establishing rapport, conducting in person visits, etc </li> </ul> <div> </div> <div>Project management and technical support </div> <ul class="listtype-bullet listindent1 list-bullet1"> <li>Triage IE clients’ support requests including user error issues and potential bugs </li> <li>Project manage support & product requests, bugs, and rollouts of new features </li> </ul> <div> </div> <div>Drive usage & communicate value </div> <ul class="listtype-bullet listindent1 list-bullet1"> <li>Work with clients to meet designated client health metrics with the goal of zero churn rate</li> <li>Intervene with clients who are not meeting client success metrics, working with team members throughout the organization to bring the account back on track </li> <li>Identify upsell opportunities, surface to partnerships team and assist in the transaction where appropriate and/or necessary </li> </ul> <div> </div> <div>Be an advocate for your clients and the users behind the accounts </div> <ul class="listtype-bullet listindent1 list-bullet1"> <li>Surface product pain points, feature requests and needs to the product team </li> </ul> <div> </div> <div>Commitments </div> <ul class="listtype-bullet listindent1 list-bullet1"> <li>Team player attitude - no task too low </li> <li>The success team is the face of the organization. All client facing written and verbal communication should reflect the high quality of work expected throughout the company. </li> <li>Personal excellence through self-accountability and being receptive to/actively seeking out feedback and coaching from peers and managers </li> <li>Foster an organizing-focused culture at Mobilize with an enthusiasm for new and unique use cases</li> </ul> </div>

The Mobilize Success team is responsible for helping clients get the absolute most out of the Mobilize platform. As we onboard more and more independent organizations, we are looking for an organizing expert to proactively provide clients with the best experience. This is a part-time, contract position with employment through the election cycle. We expect the scope the begin at 10 hours per week and increase to 20 hours per week by the second quarter.

What you’ll bring

2-4 years of work experience in the advocacy space
Experience at a political consulting firm or vendor is a plus but not required
Excellent written and verbal communication skills
Knowledge of the political tech ecosystem (VAN, PDI BSD, Everyaction, ActionKit, etc) preferred but not required
Positive, can-do attitude with a “no task too low” mentality

Responsibilities

Training, Onboarding & user adoption

Deliver high impact trainings to new clients joining the Mobilize network
Identify client goals and use cases and train on the right features
Help the customer articulate their desired outcomes and target metrics
Build custom work plans to guide the client through the onboarding process and help them achieve mastering of our platform
Develop customized materials, decks, templates to help clients master the right skills, depending on their unique goals and needs
Manage timelines to quickly achieve account success

Relationship management

Check in with clients through regularly scheduled meetings, providing value by sharing analytics and use case suggestions
Develop relationships by establishing rapport, conducting in person visits, etc

Project management and technical support

Triage IE clients’ support requests including user error issues and potential bugs
Project manage support & product requests, bugs, and rollouts of new features

Drive usage & communicate value

Work with clients to meet designated client health metrics with the goal of zero churn rate
Intervene with clients who are not meeting client success metrics, working with team members throughout the organization to bring the account back on track
Identify upsell opportunities, surface to partnerships team and assist in the transaction where appropriate and/or necessary

Be an advocate for your clients and the users behind the accounts

Surface product pain points, feature requests and needs to the product team

Commitments

Team player attitude - no task too low
The success team is the face of the organization. All client facing written and verbal communication should reflect the high quality of work expected throughout the company.
Personal excellence through self-accountability and being receptive to/actively seeking out feedback and coaching from peers and managers
Foster an organizing-focused culture at Mobilize with an enthusiasm for new and unique use cases