Givebutter is an online fundraising platform that powers donations, campaigns, and events for more than 15,000 nonprofits, students, teams, businesses, and individuals.
We are a small, fully-remote, and quickly-growing team. We love the fast-paced startup culture, embrace feedback and change, and always push ourselves and each other to learn and grow both personally and professionally.
<p style="box-sizing: border-box; margin: 0px 0px 16px; padding: 0px; color: #162040; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 16px; background-color: #ffffff;">About us: Givebutter powers donations, campaigns, and events for thousands of organizations – from youth robotics teams to national nonprofits – through its low-cost and user-friendly fundraising platform. The company was founded in 2016, and built entirely in-house by co-founders Max Friedman and Liran Cohen, without any outside investors.</p> <p style="box-sizing: border-box; margin: 0px 0px 16px; padding: 0px; color: #162040; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 16px; background-color: #ffffff;">The job: We're looking for a hard-working individual to join our company as a product engineer. This role will involve building, deploying, and maintaining production code across several Givebutter products. As a full stack engineer you'll have direct responsibility over the experience our customers have on a daily basis.</p> <p style="box-sizing: border-box; margin: 0px 0px 16px; padding: 0px; color: #162040; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 16px; background-color: #ffffff;">What you'll do:</p> <p style="box-sizing: border-box; margin: 0px 0px 16px; padding: 0px; color: #162040; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 16px; background-color: #ffffff;">• Design, build, and deploy Givebutter's fundraising products (i.e. givebutter.com/fundraise, givebutter.com/collect, etc...)<br style="box-sizing: border-box;" />• Work with our Customer Success team to find customer pain-points and feature requests that can be solved in our product<br style="box-sizing: border-box;" />• Improve engineering standards, deployment infrastructure, performance, testing, and code quality</p> <p style="box-sizing: border-box; margin: 0px 0px 16px; padding: 0px; color: #162040; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 16px; background-color: #ffffff;">What you bring:</p> <p style="box-sizing: border-box; margin: 0px 0px 16px; padding: 0px; color: #162040; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 16px; background-color: #ffffff;">• Strong experience in React.js<br style="box-sizing: border-box;" />• Experience in PHP (Laravel is a plus)<br style="box-sizing: border-box;" />• Experience working with REST API’s, code packages, deployment tools<br style="box-sizing: border-box;" />• Experience turning ideas and mockups into well-executed code<br style="box-sizing: border-box;" />• Track record of deploying apps at scale with easily maintainable code<br style="box-sizing: border-box;" />• Experience writing change logs and code documentation<br style="box-sizing: border-box;" />• Design experience is a plus<br style="box-sizing: border-box;" />• Experience building user-facing products</p> <p style="box-sizing: border-box; margin: 0px 0px 16px; padding: 0px; color: #162040; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 16px; background-color: #ffffff;">What you get:</p> <p style="box-sizing: border-box; margin: 0px 0px 16px; padding: 0px; color: #162040; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 16px; background-color: #ffffff;">• Work from anywhere: Live and work from wherever makes you happiest<br style="box-sizing: border-box;" />• Be an owner: Get meaningful equity in the company, and ownership over the projects you work on<br style="box-sizing: border-box;" />• Make an impact: Solve important problems for real people every single day<br style="box-sizing: border-box;" />• Love what you do: Feel good about the work you're doing and the company you work for</p> <p style="box-sizing: border-box; margin: 0px 0px 16px; padding: 0px; color: #162040; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 16px; background-color: #ffffff;">Who you'll work with:</p> <p style="box-sizing: border-box; margin: 0px 0px 16px; padding: 0px; color: #162040; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 16px; background-color: #ffffff;">Liran Cohen is the CTO of Givebutter and will be working with you on a daily basis. Currently, Liran fills most engineering functions across the company. You'll also be working with Liran to design, engineer, and deploy code in a production environment. You'll also be working with Max, our CEO and our customer success team to understand and implement feedback from our customers.</p>
About us: Givebutter powers donations, campaigns, and events for thousands of organizations – from youth robotics teams to national nonprofits – through its low-cost and user-friendly fundraising platform. The company was founded in 2016, and built entirely in-house by co-founders Max Friedman and Liran Cohen, without any outside investors.
The job: We're looking for a hard-working individual to join our company as a product engineer. This role will involve building, deploying, and maintaining production code across several Givebutter products. As a full stack engineer you'll have direct responsibility over the experience our customers have on a daily basis.
What you'll do:
• Design, build, and deploy Givebutter's fundraising products (i.e. givebutter.com/fundraise, givebutter.com/collect, etc...)
• Work with our Customer Success team to find customer pain-points and feature requests that can be solved in our product
• Improve engineering standards, deployment infrastructure, performance, testing, and code quality
What you bring:
• Strong experience in React.js
• Experience in PHP (Laravel is a plus)
• Experience working with REST API’s, code packages, deployment tools
• Experience turning ideas and mockups into well-executed code
• Track record of deploying apps at scale with easily maintainable code
• Experience writing change logs and code documentation
• Design experience is a plus
• Experience building user-facing products
What you get:
• Work from anywhere: Live and work from wherever makes you happiest
• Be an owner: Get meaningful equity in the company, and ownership over the projects you work on
• Make an impact: Solve important problems for real people every single day
• Love what you do: Feel good about the work you're doing and the company you work for
Who you'll work with:
Liran Cohen is the CTO of Givebutter and will be working with you on a daily basis. Currently, Liran fills most engineering functions across the company. You'll also be working with Liran to design, engineer, and deploy code in a production environment. You'll also be working with Max, our CEO and our customer success team to understand and implement feedback from our customers.
<div class="breakpoint__desktop-up " style="box-sizing: border-box; color: #162040; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #ffffff; text-decoration-style: initial; text-decoration-color: initial;"> </div> <div class="description_c90c4" style="box-sizing: border-box; margin-bottom: 24px; word-break: break-word; color: #162040; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #ffffff; text-decoration-style: initial; text-decoration-color: initial;"> <p style="box-sizing: border-box; margin: 0px 0px 16px; padding: 0px;">About us: Givebutter powers donations, campaigns, and events for thousands of organizations – from youth robotics teams to national nonprofits – through its low-cost and user-friendly fundraising platform. The company was founded in 2016 from a college dorm room in Washington, DC, and now has a diverse team of 10+ passionate people working fully-remote across the US.</p> <p style="box-sizing: border-box; margin: 0px 0px 16px; padding: 0px;">The job: We're looking for a hard-working and detail-oriented individual to join our Customer Success team as a Customer Support Specialist. This role will primarily involve one-on-one customer communication via live chat and email, as well as creating written documentation of product updates (i.e. for our Help Center). Previous experience is preferred, and extremely strong writing and communication skills are a must.</p> <p style="box-sizing: border-box; margin: 0px 0px 16px; padding: 0px;">What you'll do, and why:</p> <p style="box-sizing: border-box; margin: 0px 0px 16px; padding: 0px;">SUPPORT - As Givebutter has grown, so have our customers! We now power donations for more than 2,000 organizations, ranging from little league baseball teams raising $5,000 per year to national nonprofits raising over $500,000. Your job will involve supporting these awesome customers and serving as an "operator" for all things Givebutter. This may include:<br style="box-sizing: border-box;" />• Answering questions from leads and customers via live chat<br style="box-sizing: border-box;" />• Writing and updating Help Center articles for self-serve support<br style="box-sizing: border-box;" />• Leveraging Intercom and Front, our support tools, to their fullest potential<br style="box-sizing: border-box;" />• Managing customer feedback and feature requests in Givebutter's Community Portal alongside our engineering team<br style="box-sizing: border-box;" />• Fielding sales and/or support phone calls via Aircall (or equivalent)<br style="box-sizing: border-box;" />• Scheduling meetings on behalf of various Givebutter team members</p> <p style="box-sizing: border-box; margin: 0px 0px 16px; padding: 0px;">What you bring, and why:</p> <p style="box-sizing: border-box; margin: 0px 0px 16px; padding: 0px;">PEOPLE SKILLS: you have exceptional written and oral communication skills. Your ability to interact with customers and generate positive outcomes is the most important aspect of this job. The majority of your work will involve working one-on-one with customers, who are the lifeblood of our business.</p> <p style="box-sizing: border-box; margin: 0px 0px 16px; padding: 0px;">WORK ETHIC: you love working in a fast-paced, startup environment. You'll have lots of flexibility, ownership, and autonomy — this is not your typical 9-5.</p> <p style="box-sizing: border-box; margin: 0px 0px 16px; padding: 0px;">PASSION: you are passionate about Givebutter's product and mission. You'll have the opportunity to truly change people's lives, and it's important that you are passionate about doing it.</p> <p style="box-sizing: border-box; margin: 0px 0px 16px; padding: 0px;">CRED: Meaningful academic or professional experience. We love portfolios!</p> <p style="box-sizing: border-box; margin: 0px 0px 16px; padding: 0px;">What you get:</p> <p style="box-sizing: border-box; margin: 0px 0px 16px; padding: 0px;">• Work from anywhere: Live and work from wherever makes you happiest<br style="box-sizing: border-box;" />• Be an owner: Get meaningful ownership over the projects you work on<br style="box-sizing: border-box;" />• Make an impact: Solve important problems for real people every single day<br style="box-sizing: border-box;" />• Love what you do: Feel good about the work you're doing and the company you work for</p> <p style="box-sizing: border-box; margin: 0px 0px 16px; padding: 0px;">Who you'll work with:</p> <p style="box-sizing: border-box; margin: 0px 0px 16px; padding: 0px;">Max Friedman is the CEO and Co-Founder of Givebutter, and will be working with you on a daily basis alongside Tori Meglio, Givebutter's Customer Success Manager. You'll also be working with Liran Cohen, CTO, and our engineering team to share and communicate customer feedback as well as product updates.</p> </div>
About us: Givebutter powers donations, campaigns, and events for thousands of organizations – from youth robotics teams to national nonprofits – through its low-cost and user-friendly fundraising platform. The company was founded in 2016 from a college dorm room in Washington, DC, and now has a diverse team of 10+ passionate people working fully-remote across the US.
The job: We're looking for a hard-working and detail-oriented individual to join our Customer Success team as a Customer Support Specialist. This role will primarily involve one-on-one customer communication via live chat and email, as well as creating written documentation of product updates (i.e. for our Help Center). Previous experience is preferred, and extremely strong writing and communication skills are a must.
What you'll do, and why:
SUPPORT - As Givebutter has grown, so have our customers! We now power donations for more than 2,000 organizations, ranging from little league baseball teams raising $5,000 per year to national nonprofits raising over $500,000. Your job will involve supporting these awesome customers and serving as an "operator" for all things Givebutter. This may include:
• Answering questions from leads and customers via live chat
• Writing and updating Help Center articles for self-serve support
• Leveraging Intercom and Front, our support tools, to their fullest potential
• Managing customer feedback and feature requests in Givebutter's Community Portal alongside our engineering team
• Fielding sales and/or support phone calls via Aircall (or equivalent)
• Scheduling meetings on behalf of various Givebutter team members
What you bring, and why:
PEOPLE SKILLS: you have exceptional written and oral communication skills. Your ability to interact with customers and generate positive outcomes is the most important aspect of this job. The majority of your work will involve working one-on-one with customers, who are the lifeblood of our business.
WORK ETHIC: you love working in a fast-paced, startup environment. You'll have lots of flexibility, ownership, and autonomy — this is not your typical 9-5.
PASSION: you are passionate about Givebutter's product and mission. You'll have the opportunity to truly change people's lives, and it's important that you are passionate about doing it.
CRED: Meaningful academic or professional experience. We love portfolios!
What you get:
• Work from anywhere: Live and work from wherever makes you happiest
• Be an owner: Get meaningful ownership over the projects you work on
• Make an impact: Solve important problems for real people every single day
• Love what you do: Feel good about the work you're doing and the company you work for
Who you'll work with:
Max Friedman is the CEO and Co-Founder of Givebutter, and will be working with you on a daily basis alongside Tori Meglio, Givebutter's Customer Success Manager. You'll also be working with Liran Cohen, CTO, and our engineering team to share and communicate customer feedback as well as product updates.
<p style="box-sizing: border-box; margin: 0px 0px 16px; padding: 0px; color: #162040; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 16px; background-color: #ffffff;">About us: Givebutter powers donations, campaigns, and events for thousands of organizations – from youth robotics teams to national nonprofits – through its low-cost and user-friendly fundraising platform. The company was founded in 2016, and built entirely in-house by co-founders Max Friedman and Liran Cohen, without any outside investors.</p> <p style="box-sizing: border-box; margin: 0px 0px 16px; padding: 0px; color: #162040; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 16px; background-color: #ffffff;">The job: We're looking for a hard-working individual to join our company as a product engineer. This role will involve building, deploying, and maintaining production code across several Givebutter products. As a full stack engineer you'll have direct responsibility over the experience our customers have on a daily basis.</p> <p style="box-sizing: border-box; margin: 0px 0px 16px; padding: 0px; color: #162040; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 16px; background-color: #ffffff;">What you'll do:</p> <p style="box-sizing: border-box; margin: 0px 0px 16px; padding: 0px; color: #162040; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 16px; background-color: #ffffff;">• Design, build, and deploy Givebutter's fundraising products (i.e. givebutter.com/fundraise, givebutter.com/collect, etc...)<br style="box-sizing: border-box;" />• Work with our Customer Success team to find customer pain-points and feature requests that can be solved in our product<br style="box-sizing: border-box;" />• Improve engineering standards, deployment infrastructure, performance, testing, and code quality</p> <p style="box-sizing: border-box; margin: 0px 0px 16px; padding: 0px; color: #162040; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 16px; background-color: #ffffff;">What you bring:</p> <p style="box-sizing: border-box; margin: 0px 0px 16px; padding: 0px; color: #162040; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 16px; background-color: #ffffff;">• Strong experience in React.js<br style="box-sizing: border-box;" />• Experience in PHP (Laravel is a plus)<br style="box-sizing: border-box;" />• Experience working with REST API’s, code packages, deployment tools<br style="box-sizing: border-box;" />• Experience turning ideas and mockups into well-executed code<br style="box-sizing: border-box;" />• Track record of deploying apps at scale with easily maintainable code<br style="box-sizing: border-box;" />• Experience writing change logs and code documentation<br style="box-sizing: border-box;" />• Design experience is a plus<br style="box-sizing: border-box;" />• Experience building user-facing products</p> <p style="box-sizing: border-box; margin: 0px 0px 16px; padding: 0px; color: #162040; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 16px; background-color: #ffffff;">What you get:</p> <p style="box-sizing: border-box; margin: 0px 0px 16px; padding: 0px; color: #162040; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 16px; background-color: #ffffff;">• Work from anywhere: Live and work from wherever makes you happiest<br style="box-sizing: border-box;" />• Be an owner: Get meaningful equity in the company, and ownership over the projects you work on<br style="box-sizing: border-box;" />• Make an impact: Solve important problems for real people every single day<br style="box-sizing: border-box;" />• Love what you do: Feel good about the work you're doing and the company you work for</p> <p style="box-sizing: border-box; margin: 0px 0px 16px; padding: 0px; color: #162040; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 16px; background-color: #ffffff;">Who you'll work with:</p> <p style="box-sizing: border-box; margin: 0px 0px 16px; padding: 0px; color: #162040; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 16px; background-color: #ffffff;">Liran Cohen is the CTO of Givebutter and will be working with you on a daily basis. Currently, Liran fills most engineering functions across the company. You'll also be working with Liran to design, engineer, and deploy code in a production environment. You'll also be working with Max, our CEO and our customer success team to understand and implement feedback from our customers.</p>
About us: Givebutter powers donations, campaigns, and events for thousands of organizations – from youth robotics teams to national nonprofits – through its low-cost and user-friendly fundraising platform. The company was founded in 2016, and built entirely in-house by co-founders Max Friedman and Liran Cohen, without any outside investors.
The job: We're looking for a hard-working individual to join our company as a product engineer. This role will involve building, deploying, and maintaining production code across several Givebutter products. As a full stack engineer you'll have direct responsibility over the experience our customers have on a daily basis.
What you'll do:
• Design, build, and deploy Givebutter's fundraising products (i.e. givebutter.com/fundraise, givebutter.com/collect, etc...)
• Work with our Customer Success team to find customer pain-points and feature requests that can be solved in our product
• Improve engineering standards, deployment infrastructure, performance, testing, and code quality
What you bring:
• Strong experience in React.js
• Experience in PHP (Laravel is a plus)
• Experience working with REST API’s, code packages, deployment tools
• Experience turning ideas and mockups into well-executed code
• Track record of deploying apps at scale with easily maintainable code
• Experience writing change logs and code documentation
• Design experience is a plus
• Experience building user-facing products
What you get:
• Work from anywhere: Live and work from wherever makes you happiest
• Be an owner: Get meaningful equity in the company, and ownership over the projects you work on
• Make an impact: Solve important problems for real people every single day
• Love what you do: Feel good about the work you're doing and the company you work for
Who you'll work with:
Liran Cohen is the CTO of Givebutter and will be working with you on a daily basis. Currently, Liran fills most engineering functions across the company. You'll also be working with Liran to design, engineer, and deploy code in a production environment. You'll also be working with Max, our CEO and our customer success team to understand and implement feedback from our customers.
<div class="breakpoint__desktop-up " style="box-sizing: border-box; color: #162040; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #ffffff; text-decoration-style: initial; text-decoration-color: initial;"> </div> <div class="description_c90c4" style="box-sizing: border-box; margin-bottom: 24px; word-break: break-word; color: #162040; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #ffffff; text-decoration-style: initial; text-decoration-color: initial;"> <p style="box-sizing: border-box; margin: 0px 0px 16px; padding: 0px;">About us: Givebutter powers donations, campaigns, and events for thousands of organizations – from youth robotics teams to national nonprofits – through its low-cost and user-friendly fundraising platform. The company was founded in 2016 from a college dorm room in Washington, DC, and now has a diverse team of 10+ passionate people working fully-remote across the US.</p> <p style="box-sizing: border-box; margin: 0px 0px 16px; padding: 0px;">The job: We're looking for a hard-working and detail-oriented individual to join our Customer Success team as a Customer Support Specialist. This role will primarily involve one-on-one customer communication via live chat and email, as well as creating written documentation of product updates (i.e. for our Help Center). Previous experience is preferred, and extremely strong writing and communication skills are a must.</p> <p style="box-sizing: border-box; margin: 0px 0px 16px; padding: 0px;">What you'll do, and why:</p> <p style="box-sizing: border-box; margin: 0px 0px 16px; padding: 0px;">SUPPORT - As Givebutter has grown, so have our customers! We now power donations for more than 2,000 organizations, ranging from little league baseball teams raising $5,000 per year to national nonprofits raising over $500,000. Your job will involve supporting these awesome customers and serving as an "operator" for all things Givebutter. This may include:<br style="box-sizing: border-box;" />• Answering questions from leads and customers via live chat<br style="box-sizing: border-box;" />• Writing and updating Help Center articles for self-serve support<br style="box-sizing: border-box;" />• Leveraging Intercom and Front, our support tools, to their fullest potential<br style="box-sizing: border-box;" />• Managing customer feedback and feature requests in Givebutter's Community Portal alongside our engineering team<br style="box-sizing: border-box;" />• Fielding sales and/or support phone calls via Aircall (or equivalent)<br style="box-sizing: border-box;" />• Scheduling meetings on behalf of various Givebutter team members</p> <p style="box-sizing: border-box; margin: 0px 0px 16px; padding: 0px;">What you bring, and why:</p> <p style="box-sizing: border-box; margin: 0px 0px 16px; padding: 0px;">PEOPLE SKILLS: you have exceptional written and oral communication skills. Your ability to interact with customers and generate positive outcomes is the most important aspect of this job. The majority of your work will involve working one-on-one with customers, who are the lifeblood of our business.</p> <p style="box-sizing: border-box; margin: 0px 0px 16px; padding: 0px;">WORK ETHIC: you love working in a fast-paced, startup environment. You'll have lots of flexibility, ownership, and autonomy — this is not your typical 9-5.</p> <p style="box-sizing: border-box; margin: 0px 0px 16px; padding: 0px;">PASSION: you are passionate about Givebutter's product and mission. You'll have the opportunity to truly change people's lives, and it's important that you are passionate about doing it.</p> <p style="box-sizing: border-box; margin: 0px 0px 16px; padding: 0px;">CRED: Meaningful academic or professional experience. We love portfolios!</p> <p style="box-sizing: border-box; margin: 0px 0px 16px; padding: 0px;">What you get:</p> <p style="box-sizing: border-box; margin: 0px 0px 16px; padding: 0px;">• Work from anywhere: Live and work from wherever makes you happiest<br style="box-sizing: border-box;" />• Be an owner: Get meaningful ownership over the projects you work on<br style="box-sizing: border-box;" />• Make an impact: Solve important problems for real people every single day<br style="box-sizing: border-box;" />• Love what you do: Feel good about the work you're doing and the company you work for</p> <p style="box-sizing: border-box; margin: 0px 0px 16px; padding: 0px;">Who you'll work with:</p> <p style="box-sizing: border-box; margin: 0px 0px 16px; padding: 0px;">Max Friedman is the CEO and Co-Founder of Givebutter, and will be working with you on a daily basis alongside Tori Meglio, Givebutter's Customer Success Manager. You'll also be working with Liran Cohen, CTO, and our engineering team to share and communicate customer feedback as well as product updates.</p> </div>
About us: Givebutter powers donations, campaigns, and events for thousands of organizations – from youth robotics teams to national nonprofits – through its low-cost and user-friendly fundraising platform. The company was founded in 2016 from a college dorm room in Washington, DC, and now has a diverse team of 10+ passionate people working fully-remote across the US.
The job: We're looking for a hard-working and detail-oriented individual to join our Customer Success team as a Customer Support Specialist. This role will primarily involve one-on-one customer communication via live chat and email, as well as creating written documentation of product updates (i.e. for our Help Center). Previous experience is preferred, and extremely strong writing and communication skills are a must.
What you'll do, and why:
SUPPORT - As Givebutter has grown, so have our customers! We now power donations for more than 2,000 organizations, ranging from little league baseball teams raising $5,000 per year to national nonprofits raising over $500,000. Your job will involve supporting these awesome customers and serving as an "operator" for all things Givebutter. This may include:
• Answering questions from leads and customers via live chat
• Writing and updating Help Center articles for self-serve support
• Leveraging Intercom and Front, our support tools, to their fullest potential
• Managing customer feedback and feature requests in Givebutter's Community Portal alongside our engineering team
• Fielding sales and/or support phone calls via Aircall (or equivalent)
• Scheduling meetings on behalf of various Givebutter team members
What you bring, and why:
PEOPLE SKILLS: you have exceptional written and oral communication skills. Your ability to interact with customers and generate positive outcomes is the most important aspect of this job. The majority of your work will involve working one-on-one with customers, who are the lifeblood of our business.
WORK ETHIC: you love working in a fast-paced, startup environment. You'll have lots of flexibility, ownership, and autonomy — this is not your typical 9-5.
PASSION: you are passionate about Givebutter's product and mission. You'll have the opportunity to truly change people's lives, and it's important that you are passionate about doing it.
CRED: Meaningful academic or professional experience. We love portfolios!
What you get:
• Work from anywhere: Live and work from wherever makes you happiest
• Be an owner: Get meaningful ownership over the projects you work on
• Make an impact: Solve important problems for real people every single day
• Love what you do: Feel good about the work you're doing and the company you work for
Who you'll work with:
Max Friedman is the CEO and Co-Founder of Givebutter, and will be working with you on a daily basis alongside Tori Meglio, Givebutter's Customer Success Manager. You'll also be working with Liran Cohen, CTO, and our engineering team to share and communicate customer feedback as well as product updates.
We built Chronically Capable to be accessible for everyone, but we know that accessibility is an ongoing process.
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