Bandcamp is a global music community where fans discover great music and directly support the artists who make it. Artists have earned over $511 million on Bandcamp. We believe that music is an indispensable part of culture, and for that culture to survive, artists must be compensated fairly and transparently for their work.
Bandcamp staff are sprinkled throughout the world, with arms, cells, pods, what-have-yous in Oakland, Austin, Orlando, Brooklyn, Montreal, British Columbia, the British Isles, Vermont, Tokyo and beyond. We build our teams with care, attracting kind, smart, funny people who enjoy working together to help artists and fans worldwide. We use a bunch of online collaboration tools to work and entertain one another across time zones.
<p class="p1" style="margin: 0px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 12px; line-height: normal; font-family: 'Helvetica Neue'; background-color: #ffffff;"><span style="color: #393738;">Bandcamp is looking for a clever, convivial individual to join our interdisciplinary, ultradedicated, unusually well-loved</span><span style="color: #393738;"> support team. You are a superb and compassionate communicator, obsessively detail oriented, and possess a strong desire to get to the bottom of how things work (or why they don’t). You are willing to spend the majority of your day crafting helpful messages because you, like us, believe that customer support is not a necessary evil, but rather a critical business function as powerful as any product feature. Indeed, you’re not looking for a traditional customer support role, you’re looking to learn, grow, and contribute in meaningful ways to a company whose mission </span><span style="color: #393738;">you believe in.</span></p> <p class="p2" style="margin: 0px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 12px; line-height: normal; font-family: 'Helvetica Neue'; color: #393738; background-color: #ffffff; min-height: 14px;"> </p> <p class="p3" style="margin: 0px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 12px; line-height: normal; font-family: 'Helvetica Neue'; color: #393738;">Bandcamp is a global music community where fans discover great music and directly support the artists who make it. Artists have earned over a half-billion dollars on Bandcamp. We believe that music is an indispensable part of culture, and for that culture to survive, artists must be compensated fairly and transparently for their work.</p> <p class="p4" style="margin: 0px 0px 12px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 12px; line-height: normal; font-family: 'Helvetica Neue'; color: #110e10; background-color: #ffffff; min-height: 15px;"> </p> <p class="p5" style="margin: 0px 0px 12px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 12px; line-height: normal; font-family: 'Helvetica Neue'; color: #110e10; background-color: #ffffff;"><strong>You will:</strong></p> <ul class="ul1"> <li class="li6" style="margin: 0px 0px 5px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 12px; line-height: normal; font-family: 'Helvetica Neue'; color: #393738;"><span class="s4" style="background-color: #ffffff;">Use your expert knowledge of the site to field email inquiries from an amazing (but not always 100% sober) customer base of artists, labels, and fans.</span></li> <li class="li6" style="margin: 0px 0px 5px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 12px; line-height: normal; font-family: 'Helvetica Neue'; color: #393738;"><span class="s4" style="background-color: #ffffff;">Follow, review, and test new project developments to stay several steps ahead of potential support issues.</span></li> <li class="li6" style="margin: 0px 0px 5px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 12px; line-height: normal; font-family: 'Helvetica Neue'; color: #393738;"><span class="s4" style="background-color: #ffffff;">Perform analyses on common problems to identify, report, and correct usability snags (and other surprises).</span></li> <li class="li6" style="margin: 0px 0px 5px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 12px; line-height: normal; font-family: 'Helvetica Neue'; color: #393738;"><span class="s4" style="background-color: #ffffff;">Hone our help docs and internal processes with the objective of </span><span class="s5" style="text-decoration-line: line-through; background-color: #ffffff;">putting yourself out of a job</span><span class="s4" style="background-color: #ffffff;"> reducing the support team’s load.</span></li> </ul> <p class="p5" style="margin: 0px 0px 12px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 12px; line-height: normal; font-family: 'Helvetica Neue'; color: #110e10; background-color: #ffffff;"><strong>About you:</strong></p> <ul class="ul1"> <li class="li6" style="margin: 0px 0px 5px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 12px; line-height: normal; font-family: 'Helvetica Neue'; color: #393738;"><span class="s4" style="background-color: #ffffff;">Your writing is clear, concise, empathetic and 99.9999% of the time typo-free. Your grammar is impeccable. Full stop.</span></li> <li class="li6" style="margin: 0px 0px 5px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 12px; line-height: normal; font-family: 'Helvetica Neue'; color: #393738;"><span class="s4" style="background-color: #ffffff;">You are able to retain an enormous, ever-changing set of specific details, and live for the little blast of dopamine that comes from connecting the pieces.</span></li> <li class="li6" style="margin: 0px 0px 5px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 12px; line-height: normal; font-family: 'Helvetica Neue'; color: #393738;"><span class="s4" style="background-color: #ffffff;">You are familiar enough with HTML/CSS/JavaScript to know when opening your browser’s page inspector will be especially illuminating.</span></li> <li class="li6" style="margin: 0px 0px 5px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 12px; line-height: normal; font-family: 'Helvetica Neue'; color: #393738;"><span class="s4" style="background-color: #ffffff;">You live anywhere, but your workday overlaps with 9am-5pm PST for at least four hours.</span></li> <li class="li6" style="margin: 0px 0px 5px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 12px; line-height: normal; font-family: 'Helvetica Neue'; color: #393738;"><span class="s4" style="background-color: #ffffff;">Extra credit: you are already a Bandcamp user (applicants with both Fan and Artist accounts are entitled to bonus points).</span></li> </ul> <p class="p7" style="margin: 0px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 12px; line-height: normal; font-family: 'Times New Roman'; background-color: #ffffff; min-height: 15px;"> </p> <p class="p1" style="margin: 0px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 12px; line-height: normal; font-family: 'Helvetica Neue'; color: #393738; background-color: #ffffff;"><strong>To apply</strong></p> <p class="p1" style="margin: 0px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 12px; line-height: normal; font-family: 'Helvetica Neue'; color: #393738; background-color: #ffffff;">please visit fill out this application: https://airtable.com/shrdgcxnooyavF9DC </p> <p class="p1" style="margin: 0px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 12px; line-height: normal; font-family: 'Helvetica Neue'; color: #393738; background-color: #ffffff;"><strong>Note: </strong>this job is not yet on our website. To find out more about Bandcamp please visit http://bandcamp.com/</p>
Bandcamp is looking for a clever, convivial individual to join our interdisciplinary, ultradedicated, unusually well-loved support team. You are a superb and compassionate communicator, obsessively detail oriented, and possess a strong desire to get to the bottom of how things work (or why they don’t). You are willing to spend the majority of your day crafting helpful messages because you, like us, believe that customer support is not a necessary evil, but rather a critical business function as powerful as any product feature. Indeed, you’re not looking for a traditional customer support role, you’re looking to learn, grow, and contribute in meaningful ways to a company whose mission you believe in.
Bandcamp is a global music community where fans discover great music and directly support the artists who make it. Artists have earned over a half-billion dollars on Bandcamp. We believe that music is an indispensable part of culture, and for that culture to survive, artists must be compensated fairly and transparently for their work.
You will:
About you:
To apply
please visit fill out this application: https://airtable.com/shrdgcxnooyavF9DC
Note: this job is not yet on our website. To find out more about Bandcamp please visit http://bandcamp.com/
<p class="p1" style="margin: 0px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 12px; line-height: normal; font-family: 'Helvetica Neue'; background-color: #ffffff;"><span style="color: #393738;">Bandcamp is looking for a clever, convivial individual to join our interdisciplinary, ultradedicated, unusually well-loved</span><span style="color: #393738;"> support team. You are a superb and compassionate communicator, obsessively detail oriented, and possess a strong desire to get to the bottom of how things work (or why they don’t). You are willing to spend the majority of your day crafting helpful messages because you, like us, believe that customer support is not a necessary evil, but rather a critical business function as powerful as any product feature. Indeed, you’re not looking for a traditional customer support role, you’re looking to learn, grow, and contribute in meaningful ways to a company whose mission </span><span style="color: #393738;">you believe in.</span></p> <p class="p2" style="margin: 0px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 12px; line-height: normal; font-family: 'Helvetica Neue'; color: #393738; background-color: #ffffff; min-height: 14px;"> </p> <p class="p3" style="margin: 0px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 12px; line-height: normal; font-family: 'Helvetica Neue'; color: #393738;">Bandcamp is a global music community where fans discover great music and directly support the artists who make it. Artists have earned over a half-billion dollars on Bandcamp. We believe that music is an indispensable part of culture, and for that culture to survive, artists must be compensated fairly and transparently for their work.</p> <p class="p4" style="margin: 0px 0px 12px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 12px; line-height: normal; font-family: 'Helvetica Neue'; color: #110e10; background-color: #ffffff; min-height: 15px;"> </p> <p class="p5" style="margin: 0px 0px 12px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 12px; line-height: normal; font-family: 'Helvetica Neue'; color: #110e10; background-color: #ffffff;"><strong>You will:</strong></p> <ul class="ul1"> <li class="li6" style="margin: 0px 0px 5px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 12px; line-height: normal; font-family: 'Helvetica Neue'; color: #393738;"><span class="s4" style="background-color: #ffffff;">Use your expert knowledge of the site to field email inquiries from an amazing (but not always 100% sober) customer base of artists, labels, and fans.</span></li> <li class="li6" style="margin: 0px 0px 5px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 12px; line-height: normal; font-family: 'Helvetica Neue'; color: #393738;"><span class="s4" style="background-color: #ffffff;">Follow, review, and test new project developments to stay several steps ahead of potential support issues.</span></li> <li class="li6" style="margin: 0px 0px 5px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 12px; line-height: normal; font-family: 'Helvetica Neue'; color: #393738;"><span class="s4" style="background-color: #ffffff;">Perform analyses on common problems to identify, report, and correct usability snags (and other surprises).</span></li> <li class="li6" style="margin: 0px 0px 5px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 12px; line-height: normal; font-family: 'Helvetica Neue'; color: #393738;"><span class="s4" style="background-color: #ffffff;">Hone our help docs and internal processes with the objective of </span><span class="s5" style="text-decoration-line: line-through; background-color: #ffffff;">putting yourself out of a job</span><span class="s4" style="background-color: #ffffff;"> reducing the support team’s load.</span></li> </ul> <p class="p5" style="margin: 0px 0px 12px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 12px; line-height: normal; font-family: 'Helvetica Neue'; color: #110e10; background-color: #ffffff;"><strong>About you:</strong></p> <ul class="ul1"> <li class="li6" style="margin: 0px 0px 5px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 12px; line-height: normal; font-family: 'Helvetica Neue'; color: #393738;"><span class="s4" style="background-color: #ffffff;">Your writing is clear, concise, empathetic and 99.9999% of the time typo-free. Your grammar is impeccable. Full stop.</span></li> <li class="li6" style="margin: 0px 0px 5px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 12px; line-height: normal; font-family: 'Helvetica Neue'; color: #393738;"><span class="s4" style="background-color: #ffffff;">You are able to retain an enormous, ever-changing set of specific details, and live for the little blast of dopamine that comes from connecting the pieces.</span></li> <li class="li6" style="margin: 0px 0px 5px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 12px; line-height: normal; font-family: 'Helvetica Neue'; color: #393738;"><span class="s4" style="background-color: #ffffff;">You are familiar enough with HTML/CSS/JavaScript to know when opening your browser’s page inspector will be especially illuminating.</span></li> <li class="li6" style="margin: 0px 0px 5px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 12px; line-height: normal; font-family: 'Helvetica Neue'; color: #393738;"><span class="s4" style="background-color: #ffffff;">You live anywhere, but your workday overlaps with 9am-5pm PST for at least four hours.</span></li> <li class="li6" style="margin: 0px 0px 5px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 12px; line-height: normal; font-family: 'Helvetica Neue'; color: #393738;"><span class="s4" style="background-color: #ffffff;">Extra credit: you are already a Bandcamp user (applicants with both Fan and Artist accounts are entitled to bonus points).</span></li> </ul> <p class="p7" style="margin: 0px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 12px; line-height: normal; font-family: 'Times New Roman'; background-color: #ffffff; min-height: 15px;"> </p> <p class="p1" style="margin: 0px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 12px; line-height: normal; font-family: 'Helvetica Neue'; color: #393738; background-color: #ffffff;"><strong>To apply</strong></p> <p class="p1" style="margin: 0px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 12px; line-height: normal; font-family: 'Helvetica Neue'; color: #393738; background-color: #ffffff;">please visit fill out this application: https://airtable.com/shrdgcxnooyavF9DC </p> <p class="p1" style="margin: 0px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 12px; line-height: normal; font-family: 'Helvetica Neue'; color: #393738; background-color: #ffffff;"><strong>Note: </strong>this job is not yet on our website. To find out more about Bandcamp please visit http://bandcamp.com/</p>
Bandcamp is looking for a clever, convivial individual to join our interdisciplinary, ultradedicated, unusually well-loved support team. You are a superb and compassionate communicator, obsessively detail oriented, and possess a strong desire to get to the bottom of how things work (or why they don’t). You are willing to spend the majority of your day crafting helpful messages because you, like us, believe that customer support is not a necessary evil, but rather a critical business function as powerful as any product feature. Indeed, you’re not looking for a traditional customer support role, you’re looking to learn, grow, and contribute in meaningful ways to a company whose mission you believe in.
Bandcamp is a global music community where fans discover great music and directly support the artists who make it. Artists have earned over a half-billion dollars on Bandcamp. We believe that music is an indispensable part of culture, and for that culture to survive, artists must be compensated fairly and transparently for their work.
You will:
About you:
To apply
please visit fill out this application: https://airtable.com/shrdgcxnooyavF9DC
Note: this job is not yet on our website. To find out more about Bandcamp please visit http://bandcamp.com/
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