Technology, Music, Entertainment

Bandcamp

Website
Technology, Music, Entertainment

Bandcamp

Website

About us

Bandcamp

Bandcamp is a global music community where fans discover great music and directly support the artists who make it. Artists have earned over $511 million on Bandcamp. We believe that music is an indispensable part of culture, and for that culture to survive, artists must be compensated fairly and transparently for their work.

Our work culture

Bandcamp staff are sprinkled throughout the world, with arms, cells, pods, what-have-yous in Oakland, Austin, Orlando, Brooklyn, Montreal, British Columbia, the British Isles, Vermont, Tokyo and beyond. We build our teams with care, attracting kind, smart, funny people who enjoy working together to help artists and fans worldwide. We use a bunch of online collaboration tools to work and entertain one another across time zones.

Option to work from home
Option to work from home
Sign language interpreters
Sign language interpreters
Allow a self-paced workload
Allow a self-paced workload
Service animals allowed
Service animals allowed
Provide an ergonomic workstation
Provide an ergonomic workstation
Accessible parking spot
Accessible parking spot
Ramp and/or elevator
Ramp and/or elevator
Flexible work and leave schedule
Flexible work and leave schedule
Accessible restroom
Accessible restroom
Sensitivity training for coworkers
Sensitivity training for coworkers
Accessible computer software
Accessible computer software
On-site counseling
On-site counseling
Screen reader software
Screen reader software
Fragrance-free workplace
Fragrance-free workplace

Our open positions

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Support Specialist
Full-Time
Tech & Engineering

Bandcamp is looking for a clever, convivial individual to join our interdisciplinary, ultradedicated, unusually well-loved support team. You are a superb and compassionate communicator, obsessively detail oriented, and possess a strong desire to get to the bottom of how things work (or why they don’t). You are willing to spend the majority of your day crafting helpful messages because you, like us, believe that customer support is not a necessary evil, but rather a critical business function as powerful as any product feature. Indeed, you’re not looking for a traditional customer support role, you’re looking to learn, grow, and contribute in meaningful ways to a company whose mission you believe in.

 

Bandcamp is a global music community where fans discover great music and directly support the artists who make it. Artists have earned over a half-billion dollars on Bandcamp. We believe that music is an indispensable part of culture, and for that culture to survive, artists must be compensated fairly and transparently for their work.

 

You will:

  • Use your expert knowledge of the site to field email inquiries from an amazing (but not always 100% sober) customer base of artists, labels, and fans.
  • Follow, review, and test new project developments to stay several steps ahead of potential support issues.
  • Perform analyses on common problems to identify, report, and correct usability snags (and other surprises).
  • Hone our help docs and internal processes with the objective of putting yourself out of a job reducing the support team’s load.

About you:

  • Your writing is clear, concise, empathetic and 99.9999% of the time typo-free. Your grammar is impeccable. Full stop.
  • You are able to retain an enormous, ever-changing set of specific details, and live for the little blast of dopamine that comes from connecting the pieces.
  • You are familiar enough with HTML/CSS/JavaScript to know when opening your browser’s page inspector will be especially illuminating.
  • You live anywhere, but your workday overlaps with 9am-5pm PST for at least four hours.
  • Extra credit: you are already a Bandcamp user (applicants with both Fan and Artist accounts are entitled to bonus points).

 

To apply

please visit fill out this application: https://airtable.com/shrHsHnPrAVssKei8  

Note: this job is not yet on our website. To find out more about Bandcamp please visit http://bandcamp.com/

Apply Now

Our open positions

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Support Specialist
Full-Time
Tech & Engineering

Bandcamp is looking for a clever, convivial individual to join our interdisciplinary, ultradedicated, unusually well-loved support team. You are a superb and compassionate communicator, obsessively detail oriented, and possess a strong desire to get to the bottom of how things work (or why they don’t). You are willing to spend the majority of your day crafting helpful messages because you, like us, believe that customer support is not a necessary evil, but rather a critical business function as powerful as any product feature. Indeed, you’re not looking for a traditional customer support role, you’re looking to learn, grow, and contribute in meaningful ways to a company whose mission you believe in.

 

Bandcamp is a global music community where fans discover great music and directly support the artists who make it. Artists have earned over a half-billion dollars on Bandcamp. We believe that music is an indispensable part of culture, and for that culture to survive, artists must be compensated fairly and transparently for their work.

 

You will:

  • Use your expert knowledge of the site to field email inquiries from an amazing (but not always 100% sober) customer base of artists, labels, and fans.
  • Follow, review, and test new project developments to stay several steps ahead of potential support issues.
  • Perform analyses on common problems to identify, report, and correct usability snags (and other surprises).
  • Hone our help docs and internal processes with the objective of putting yourself out of a job reducing the support team’s load.

About you:

  • Your writing is clear, concise, empathetic and 99.9999% of the time typo-free. Your grammar is impeccable. Full stop.
  • You are able to retain an enormous, ever-changing set of specific details, and live for the little blast of dopamine that comes from connecting the pieces.
  • You are familiar enough with HTML/CSS/JavaScript to know when opening your browser’s page inspector will be especially illuminating.
  • You live anywhere, but your workday overlaps with 9am-5pm PST for at least four hours.
  • Extra credit: you are already a Bandcamp user (applicants with both Fan and Artist accounts are entitled to bonus points).

 

To apply

please visit fill out this application: https://airtable.com/shrHsHnPrAVssKei8  

Note: this job is not yet on our website. To find out more about Bandcamp please visit http://bandcamp.com/

Apply Now

Our open positions